RackNerd Status

OUTAGE - 7950XCHI303

RackNerd Status — Tue, 14 Apr 2026 18:33:00 +0000

OUTAGE - SEA105KVM

RackNerd Status — Tue, 14 Apr 2026 15:09:00 +0000

We are aware that SEA105KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Partial Network Outage - Dallas

RackNerd Status — Tue, 14 Apr 2026 05:21:00 +0000

We are aware that there is currently a partial network outage in our Dallas datacenter location impacting some routes. Affected host-nodes - DAL114KVM DAL182KVM DAL124KVM DAL116KVM DAL159KVM DAL117KVM DAL121KVM DALRYZEN103 DAL200KVM DAL118KVM Our network engineering team is currently looking into this further. We will have more information on this shortly. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Partial Network Outage - Toronto

RackNerd Status — Mon, 13 Apr 2026 16:34:00 +0000

We are aware of a network outage affecting certain routes to our Toronto datacenter location. At this time, regarding services hosted in Toronto; connectivity may be intermittent -- some users may be able to access services normally, while others may experience packet loss/disruptions. Our initial investigation has confirmed that this issue is not related to our infrastructure, but rather appears to be network-related upstream. We have escalated this to our upstream provider. We will continue to monitor the situation closely and provide updates as more information becomes available. UPDATE: The issue is resolved and we are continuing to monitor this closely.

OUTAGE - NYRN158KVM

RackNerd Status — Mon, 13 Apr 2026 15:16:00 +0000

We are aware that NYRN158KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN299KVM

RackNerd Status — Mon, 13 Apr 2026 14:26:00 +0000

We are aware that NYRN299KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN340KVM

RackNerd Status — Mon, 13 Apr 2026 12:31:00 +0000

We are aware that NYRN340KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DC03LA209KVM

RackNerd Status — Mon, 13 Apr 2026 01:44:00 +0000

We are aware that DC03LA209KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN299KVM

RackNerd Status — Sun, 12 Apr 2026 22:25:00 +0000

OUTAGE - SJ249KVM

RackNerd Status — Sat, 11 Apr 2026 22:21:00 +0000

We are aware that SJ249KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ126KVM

RackNerd Status — Sat, 11 Apr 2026 16:31:00 +0000

We are aware that SJ126KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DC03LA198KVM

RackNerd Status — Sat, 11 Apr 2026 11:12:00 +0000

We are aware that DC03LA198KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SEA115KVM

RackNerd Status — Sat, 11 Apr 2026 04:18:00 +0000

We are aware that SEA115KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - LAXSSD3006nerd3DC02

RackNerd Status — Fri, 10 Apr 2026 04:32:00 +0000

We are aware that LAXSSD3006nerd3DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN118KVM and NYRYZEN105

RackNerd Status — Thu, 09 Apr 2026 18:55:00 +0000

We are aware that NYRN118KVM and NYRYZEN105 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - 7950XSJ300

RackNerd Status — Thu, 09 Apr 2026 15:38:00 +0000

We are aware that 7950XSJ300 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN173KVM

RackNerd Status — Thu, 09 Apr 2026 13:06:00 +0000

OUTAGE 7950XCHI302

RackNerd Status — Thu, 09 Apr 2026 12:59:00 +0000

We are aware that 7950XCHI302 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DC03LA198KVM

RackNerd Status — Thu, 09 Apr 2026 11:56:00 +0000

OUATGE - 7950XCHI302

RackNerd Status — Thu, 09 Apr 2026 05:25:00 +0000

We are aware that 7950XCHI302 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUATGE - 7950XCHI302

RackNerd Status — Wed, 08 Apr 2026 20:41:00 +0000

We are aware that 7950XCHI302 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DC03LA198KVM

RackNerd Status — Wed, 08 Apr 2026 18:32:00 +0000

OUTAGE - DC03LA220KVM

RackNerd Status — Wed, 08 Apr 2026 08:19:00 +0000

We are aware that DC03LA220KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - 7950XCHI302

RackNerd Status — Wed, 08 Apr 2026 07:43:00 +0000

We are aware that 7950XCHI302 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DC03LA198KVM

RackNerd Status — Wed, 08 Apr 2026 02:09:00 +0000

OUTAGE - 7950XCHI302

RackNerd Status — Tue, 07 Apr 2026 19:00:00 +0000

OUTAGE - NYRN312KVM

RackNerd Status — Tue, 07 Apr 2026 15:57:00 +0000

We are aware that NYRN312KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DC03LA198KVM

RackNerd Status — Tue, 07 Apr 2026 11:33:00 +0000

OUTAGE - 7950XCHI302

RackNerd Status — Tue, 07 Apr 2026 09:51:00 +0000

We are aware that 7950XCHI302 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DC03LA214KVM

RackNerd Status — Tue, 07 Apr 2026 00:53:00 +0000

We are aware that DC03LA214KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUATGE- NYRN228KVM

RackNerd Status — Mon, 06 Apr 2026 18:02:00 +0000

We are aware that NYRN228KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN115KVM

RackNerd Status — Sun, 05 Apr 2026 21:04:00 +0000

We are aware that NYRN115KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DUB107KVM

RackNerd Status — Sun, 05 Apr 2026 13:35:00 +0000

We are aware that DUB107KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE 8:33 AM PDT: ETA for resolution on DUB107KVM is within the next 4-6 hours, as physical intervention is required to resolve. Thank you for your patience. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN113KVM

RackNerd Status — Sun, 05 Apr 2026 12:35:00 +0000

We are aware that NYRN113KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - 7950XCHI301

RackNerd Status — Sun, 05 Apr 2026 02:50:00 +0000

We are aware that 7950XCHI301 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DC03LA221KVM

RackNerd Status — Sun, 05 Apr 2026 00:31:00 +0000

We are aware that DC03LA221KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN273KVM

RackNerd Status — Sat, 04 Apr 2026 20:05:00 +0000

We are aware that NYRN273KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - 7950XASH105

RackNerd Status — Sat, 04 Apr 2026 19:32:00 +0000

We are aware that 7950XASH105 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - ASH135KVM

RackNerd Status — Sat, 04 Apr 2026 17:46:26 +0000

We are aware that ASH135KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - 7950XASH106

RackNerd Status — Sat, 04 Apr 2026 15:46:00 +0000

We are aware that 7950XASH106 is currently experiencing issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. Update: This is resolved and we are optimistically monitoring the server to ensure of its stability going forward. We sincerely appreciate your patience and understanding as we worked to resolve this issue. If you still encounter any issues as of now, please open a support ticket and we'd be happy to assist.

OUTAGE - DC03LA220KVM

RackNerd Status — Sat, 04 Apr 2026 06:11:00 +0000

OUTAGE - NYRN280KVM

RackNerd Status — Sat, 04 Apr 2026 06:00:00 +0000

We are aware that NYRN280KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DC03LA221KVM

RackNerd Status — Fri, 03 Apr 2026 12:26:00 +0000

OUTAGE - SJ126KVM

RackNerd Status — Fri, 03 Apr 2026 12:19:00 +0000

OUTAGE - 7950XDAL302

RackNerd Status — Thu, 02 Apr 2026 06:20:00 +0000

We are aware that 7950XDAL302 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DAL109KVM

RackNerd Status — Thu, 02 Apr 2026 04:17:00 +0000

We are aware that DAL109KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN280KVM

RackNerd Status — Wed, 01 Apr 2026 20:46:00 +0000

We are aware that NYRN280KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - NYRN114KVM

RackNerd Status — Wed, 01 Apr 2026 14:51:00 +0000

We are aware that NYRN114KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN115KVM

RackNerd Status — Wed, 01 Apr 2026 02:37:00 +0000

OUTAGE - SJ264KVM

RackNerd Status — Tue, 31 Mar 2026 23:55:00 +0000

We are aware that SJ264KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN101KVM

RackNerd Status — Tue, 31 Mar 2026 16:54:00 +0000

OUTAGE - NYRN157KVM

RackNerd Status — Tue, 31 Mar 2026 08:16:00 +0000

We are aware that NYRN157KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DC03LA221KVM

RackNerd Status — Tue, 31 Mar 2026 08:14:00 +0000

OUTAGE - DC03LA195KVM

RackNerd Status — Sun, 29 Mar 2026 20:41:00 +0000

We are aware that DC03LA195KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DC03LA203KVM

RackNerd Status — Sun, 29 Mar 2026 10:02:00 +0000

We are aware that DC03LA203KVMis currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DC03LA160KVM

RackNerd Status — Sun, 29 Mar 2026 09:00:00 +0000

We are aware that DC03LA160KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN270KVM

RackNerd Status — Sun, 29 Mar 2026 01:31:00 +0000

We are aware that NYRN270KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SEA135KVM

RackNerd Status — Sun, 29 Mar 2026 00:55:00 +0000

We are aware that SEA135KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DC03LA182KVM

RackNerd Status — Sat, 28 Mar 2026 14:23:00 +0000

We are aware that DC03LA182KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Scheduled Maintenance - Dallas Datacenter

RackNerd Status — Sat, 28 Mar 2026 13:50:00 +0000

As previously communicated to affected customers via email, the following node will be undergoing a scheduled maintenance window shortly: DAL144KVM Our team will be closely monitoring throughout this process, and will work closely with the on-site datacenter team to minimize disruption. We will update this status incident once the maintenance window is fully completed. UPDATE: This is now completed. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN101KVM

RackNerd Status — Sat, 28 Mar 2026 01:57:00 +0000

OUTAGE - SEA147KVM, SEA148KVM, SEA150KVM, and SEA152KVM.

RackNerd Status — Fri, 27 Mar 2026 20:32:00 +0000

We are aware that SEA147KVM, SEA148KVM, SEA150KVM, and SEA152KVM are currently experiencing connectivity issues. We are currently looking into these nodes further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DAL187KVM, DAL188KVM, DAL189KVM, DAL190KVM, and DAL191KVM

RackNerd Status — Fri, 27 Mar 2026 16:00:00 +0000

We are aware that DAL187KVM, DAL188KVM, DAL189KVM, DAL190KVM, and DAL191KVM are currently experiencing connectivity issues. We are currently looking into these nodes further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - 7950XSJ301

RackNerd Status — Fri, 27 Mar 2026 15:32:00 +0000

OUTAGE - SEA103KVM

RackNerd Status — Fri, 27 Mar 2026 13:51:00 +0000

We are aware that SEA103KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ265KVM

RackNerd Status — Fri, 27 Mar 2026 10:57:00 +0000

We are aware that SJ265KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE 12:04 PM PDT: We are still actively working on the SJ265KVM host node outage. At this time, it appears that physical intervention (remote hands) at the datacenter will be required, which may extend the time needed to reach a full resolution. Based on initial findings, this looks to be a more complex underlying hardware issue that we are actively investigating in coordination with the remote hands team onsite. Please rest assured that this has been escalated as a high priority, and our team is working diligently to restore full service as soon as possible. We are aiming to have further updates to share later today and will continue to keep you informed as progress is made. We sincerely appreciate your patience and understanding. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DC03LA182KVM

RackNerd Status — Fri, 27 Mar 2026 10:38:00 +0000

OUTAGE - DC03LA198KVM

RackNerd Status — Fri, 27 Mar 2026 08:00:00 +0000

OUTAGE - DC03LA182KVM

RackNerd Status — Fri, 27 Mar 2026 02:42:00 +0000

OUTAGE - NYRN104KVM

RackNerd Status — Wed, 25 Mar 2026 21:02:00 +0000

We are aware that NYRN104KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - ASH118KVM

RackNerd Status — Wed, 25 Mar 2026 14:10:00 +0000

We are aware that ASH118KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Scheduled Maintenance - Chicago Datacenter

RackNerd Status — Wed, 25 Mar 2026 08:49:00 +0000

As previously communicated to affected customers via email, the following nodes will be undergoing a scheduled maintenance window shortly: CHI174KVM, CHI175KVM Our team will be closely monitoring throughout this process, and will work closely with the on-site datacenter team to minimize disruption. We will update this status incident once the maintenance window is fully completed. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DC03LA183KVM

RackNerd Status — Wed, 25 Mar 2026 08:22:00 +0000

We are aware that DC03LA183KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN232KVM

RackNerd Status — Wed, 25 Mar 2026 02:44:00 +0000

We are aware that NYRN232KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DC03LA220KVM

RackNerd Status — Tue, 24 Mar 2026 16:12:00 +0000

OUTAGE - DAL175KVM

RackNerd Status — Tue, 24 Mar 2026 15:35:00 +0000

We are aware that DAL175KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with DAL175KVM. Our team is investigating this further. UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

OUTAGE - DC03LA178KVM

RackNerd Status — Tue, 24 Mar 2026 07:42:00 +0000

We are aware that DC03LA178KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - ATL120KVM

RackNerd Status — Mon, 23 Mar 2026 21:25:00 +0000

We are aware that ATL120KVM is currently experiencing issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE 7:32 PM PDT: We are continuing to investigate the issues impacting ATL120KVM. Our team has identified this as a hardware-related issue requiring physical intervention. We are coordinating with the Atlanta datacenter remote hands team and have provided detailed instructions to them, to assist with remediation. Based on our prior experience coordinating with the ATL facility’s remote hands team, timelines can vary, and as a worst-case expectation, resolution may extend into tomorrow while these steps are carried out. We will continue to provide updates as progress is made. We appreciate your patience and understanding. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - 7950XCHI300

RackNerd Status — Mon, 23 Mar 2026 18:55:00 +0000

OUTAGE - NYRN163KVM

RackNerd Status — Mon, 23 Mar 2026 10:41:00 +0000

OUTAGE - NYRN269KVM

RackNerd Status — Mon, 23 Mar 2026 07:51:00 +0000

We are aware that NYRN269KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN163KVM

RackNerd Status — Mon, 23 Mar 2026 02:18:00 +0000

We are aware that NYRN163KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with NYRN163KVM. Our team is investigating this further. UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

OUTAGE - ATL120KVM

RackNerd Status — Sun, 22 Mar 2026 20:48:00 +0000

We are aware that ATL120KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - CHI155KVM

RackNerd Status — Sun, 22 Mar 2026 10:22:00 +0000

We are aware that CHI155KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: After extensive troubleshooting and replacing several hardware components, we are nearing a resolution on this node and appreciate your patience. We will provide additional updates shortly. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DC03LA154KVM

RackNerd Status — Sun, 22 Mar 2026 02:13:00 +0000

We are aware that DC03LA154KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ115KVM

RackNerd Status — Sat, 21 Mar 2026 07:52:00 +0000

We are aware that SJ115KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - ASH128KVM

RackNerd Status — Fri, 20 Mar 2026 11:00:00 +0000

We are aware that ASH128KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - LAXSSD6017nerd7DC02

RackNerd Status — Fri, 20 Mar 2026 08:20:00 +0000

We are aware that LAXSSD6017nerd7DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with LAXSSD6017nerd7DC02. Our team is investigating this further. UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

OUTAGE - SJ247KVM

RackNerd Status — Fri, 20 Mar 2026 05:37:00 +0000

We are aware that SJ247KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - LAXSSD9005nerd8DC02

RackNerd Status — Thu, 19 Mar 2026 02:44:00 +0000

We are aware that LAXSSD9005nerd8DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ195KVM

RackNerd Status — Wed, 18 Mar 2026 18:53:00 +0000

We are aware that SJ195KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN114KVM

RackNerd Status — Wed, 18 Mar 2026 18:06:00 +0000

OUTAGE - NYRN115KVM

RackNerd Status — Wed, 18 Mar 2026 08:19:00 +0000

Scheduled Maintenance - New York Datacenter

RackNerd Status — Wed, 18 Mar 2026 07:50:00 +0000

As previously communicated to affected customers via email, the following nodes will be undergoing a scheduled maintenance window shortly: NYRN228KVM, NYRN235KVM Our team will be closely monitoring throughout this process, and will work closely with the on-site datacenter team to minimize disruption. We will update this status incident once the maintenance window is fully completed. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Scheduled Maintenance - Toronto Datacenter

RackNerd Status — Tue, 17 Mar 2026 16:52:00 +0000

As previously communicated to affected customers via email, the following nodes will be undergoing a scheduled maintenance window shortly: TOR113KVM, TOR115KVM, TOR118KVM, TOR119KVM Our team will be closely monitoring throughout this process, and will work closely with the on-site datacenter team to minimize disruption. We will update this status incident once the maintenance window is fully completed. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - NYRN101KVM

RackNerd Status — Tue, 17 Mar 2026 14:32:00 +0000

OUTAGE - DC03LA194KVM

RackNerd Status — Tue, 17 Mar 2026 14:15:00 +0000

We are aware that DC03LA194KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Partial Outage - Toronto Datacenter Location

RackNerd Status — Tue, 17 Mar 2026 12:30:00 +0000

We are aware that there is currently a partial network outage in our Toronto datacenter location impacting some routes. Affected host-nodes - TOR108KVM, TOR102KVM, TOR106KVM,TOR101KVM, TOR103KVM, TOR117KVM, TOR109KVM, TOR116KVM, TOR100KVM, TOR107KVM Our network engineering team is currently looking into this further. We will have more information on this shortly. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DC03LA203KVM

RackNerd Status — Tue, 17 Mar 2026 06:03:00 +0000

We are aware that DC03LA203KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DAL108KVM

RackNerd Status — Tue, 17 Mar 2026 03:25:00 +0000

We are aware that DAL108KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN113KVM

RackNerd Status — Tue, 17 Mar 2026 00:35:00 +0000

Outage - 7950XSJ301

RackNerd Status — Mon, 16 Mar 2026 22:30:00 +0000

OUTAGE - SJ163KVM

RackNerd Status — Mon, 16 Mar 2026 18:30:00 +0000

We are aware that SJ163KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ252KVM

RackNerd Status — Sun, 15 Mar 2026 21:13:00 +0000

We are aware that SJ252KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN018KVM

RackNerd Status — Sun, 15 Mar 2026 11:17:00 +0000

We are aware that NYRN018KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN017KVM

RackNerd Status — Sun, 15 Mar 2026 10:02:00 +0000

We are aware that NYRN017KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with NYRN017KVM. Our team is investigating this further. UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

OUTAGE - NYRN115KVM

RackNerd Status — Sun, 15 Mar 2026 06:54:00 +0000

OUTAGE - SJ126KVM

RackNerd Status — Sun, 15 Mar 2026 06:16:00 +0000

OUTAGE - DC03LA194KVM

RackNerd Status — Sun, 15 Mar 2026 05:04:00 +0000

OUTAGE - ASH128KVM

RackNerd Status — Sat, 14 Mar 2026 21:49:00 +0000

OUTAGE - NYRN114KVM

RackNerd Status — Sat, 14 Mar 2026 09:39:00 +0000

OUTAGE - DAL202KVM, DAL201KVM, DAL200KVM

RackNerd Status — Sat, 14 Mar 2026 06:49:00 +0000

We are aware that DAL202KVM, DAL201KVM, DAL200KVM is currently experiencing connectivity issues. We are currently looking into this nodes further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Scheduled Maintenance - San Jose Datacenter

RackNerd Status — Fri, 13 Mar 2026 17:51:00 +0000

As previously communicated to affected customers via email, the following node will be undergoing a scheduled maintenance window shortly: SJ203KVM Our team will be closely monitoring throughout this process, and will work closely with the on-site datacenter team to minimize disruption. We will update this status incident once the maintenance window is fully completed. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN101KVM

RackNerd Status — Fri, 13 Mar 2026 13:44:00 +0000

OUTAGE - DC03LA177KVM

RackNerd Status — Fri, 13 Mar 2026 00:38:00 +0000

OUTAGE- 7950XASH102

RackNerd Status — Fri, 13 Mar 2026 00:23:00 +0000

We are aware that 7950XASH102 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - 7950XSJ300

RackNerd Status — Thu, 12 Mar 2026 16:42:44 +0000

We are aware that 7950XSJ300 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DC03LA158KVM

RackNerd Status — Thu, 12 Mar 2026 08:52:00 +0000

We are aware that DC03LA158KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - ATL127KVM

RackNerd Status — Thu, 12 Mar 2026 07:14:00 +0000

We are aware that ATL127KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN318KVM

RackNerd Status — Thu, 12 Mar 2026 04:05:00 +0000

We are aware that NYRN318KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN318KVM

RackNerd Status — Wed, 11 Mar 2026 21:05:00 +0000

OUTAGE - SJ265KVM

RackNerd Status — Wed, 11 Mar 2026 13:18:00 +0000

We are aware that SJ265KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with SJ265KVM. Our team is investigating this further. UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

OUTAGE - 7950XSJ300

RackNerd Status — Wed, 11 Mar 2026 10:43:00 +0000

We are aware that 7950XSJ300 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - Scheduled Maintenance - New York Datacenter

RackNerd Status — Wed, 11 Mar 2026 08:50:00 +0000

As previously communicated to affected customers via email, the following nodes will be undergoing a scheduled maintenance window shortly: NYRN184KVM Our team will be closely monitoring throughout this process, and will work closely with the on-site datacenter team to minimize disruption. We will update this status incident once the maintenance window is fully completed. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN184KVM

RackNerd Status — Wed, 11 Mar 2026 08:04:00 +0000

We are aware that NYRN184KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DC03LA160KVM

RackNerd Status — Wed, 11 Mar 2026 05:48:00 +0000

OUTAGE - NYRN318KVM

RackNerd Status — Wed, 11 Mar 2026 04:22:00 +0000

OUTAGE - NYRN022KVM

RackNerd Status — Wed, 11 Mar 2026 04:03:00 +0000

We are aware that NYRN022KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - ATL119KVM

RackNerd Status — Wed, 11 Mar 2026 02:40:00 +0000

We are aware that ATL119KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN103KVM

RackNerd Status — Tue, 10 Mar 2026 22:34:00 +0000

We are aware that NYRN103KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - fiber 17-r

RackNerd Status — Tue, 10 Mar 2026 06:40:00 +0000

We are aware that fiber 17-r is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN022KVM

RackNerd Status — Tue, 10 Mar 2026 04:06:00 +0000

OUTAGE - NYRN178KVM

RackNerd Status — Mon, 09 Mar 2026 20:10:00 +0000

We are aware that NYRN178KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ153KVM

RackNerd Status — Mon, 09 Mar 2026 16:56:00 +0000

We are aware that SJ153KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN101KVM

RackNerd Status — Mon, 09 Mar 2026 16:48:00 +0000

OUTAGE - NYRN318KVM

RackNerd Status — Mon, 09 Mar 2026 04:32:00 +0000

OUTAGE - LAXSSD9014nerd8DC02

RackNerd Status — Mon, 09 Mar 2026 00:52:00 +0000

We are aware that LAXSSD9014nerd8DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DC03LA194KVM

RackNerd Status — Sun, 08 Mar 2026 09:47:00 +0000

OUTAGE - NYRN300KVM

RackNerd Status — Sun, 08 Mar 2026 00:02:00 +0000

We are aware that NYRN300KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE (Investigation Progress) 6:45 PM PST: During continued diagnostics, our engineers identified indicators in the system logs suggesting a potential hardware memory fault on the node. While earlier troubleshooting steps included reseating several hardware components to rule out contact-related issues, the latest diagnostic data points toward a specific RAM module that may be failing intermittently under load. To address this, we have opened a request with the datacenter remote hands team to replace the faulty RAM module. Once the replacement is completed, the system will undergo validation checks to ensure stability before being returned to normal operation. We sincerely apologize for the repeated disruptions with this node, and appreciate your patience while we work to implement a permanent hardware-level resolution. Further updates will be provided as the RAM replacement is completed. UPDATE 8:18 PM PST: The on-site datacenter team is actively working on this. UPDATE: This is resolved at this time, and we are optimistically monitoring the server to ensure of its stability going forward. We sincerely appreciate your patience and understanding as we worked to resolve this issue. If you still encounter any issues as of now, please open a support ticket and we'd be happy to assist.

OUTAGE - DAL138KVM

RackNerd Status — Sat, 07 Mar 2026 15:44:00 +0000

We are aware that DAL138KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ138KVM

RackNerd Status — Sat, 07 Mar 2026 06:40:00 +0000

We are aware that SJ138KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN113KVM

RackNerd Status — Sat, 07 Mar 2026 06:33:00 +0000

OUTAGE - NYRN141KVM

RackNerd Status — Fri, 06 Mar 2026 18:05:00 +0000

We are aware that NYRN141KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with NYRN141KVM. Our team is investigating this further. UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

OUTAGE - DC03LA187KVM

RackNerd Status — Fri, 06 Mar 2026 14:44:00 +0000

We are aware that DC03LA187KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ131KVM

RackNerd Status — Fri, 06 Mar 2026 12:48:00 +0000

We are aware that SJ131KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN022KVM

RackNerd Status — Fri, 06 Mar 2026 08:03:00 +0000

OUTAGE - ASH101KVM

RackNerd Status — Fri, 06 Mar 2026 05:08:00 +0000

We are aware that ASH101KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Partial Network Outage - Ashburn Datacenter

RackNerd Status — Fri, 06 Mar 2026 04:43:00 +0000

We are aware that there is currently a partial network outage in our Ashburn datacenter location impacting some routes. Our network engineering team is currently looking into this further. We will have more information on this shortly. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ126KVM

RackNerd Status — Fri, 06 Mar 2026 02:14:00 +0000

OUTAGE - DC03LA207KVM

RackNerd Status — Thu, 05 Mar 2026 13:38:00 +0000

We are aware that DC03LA207KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with DC03LA207KVM. Our team is investigating this further. UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

OUTAGE - SJ126KVM

RackNerd Status — Thu, 05 Mar 2026 06:49:00 +0000

We are aware that SJ126KVM are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DAL109KVM

RackNerd Status — Thu, 05 Mar 2026 03:38:00 +0000

OUTAGE - 7950XDAL301

RackNerd Status — Thu, 05 Mar 2026 00:50:00 +0000

We are aware that 7950XDAL301 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NJ108KVM

RackNerd Status — Wed, 04 Mar 2026 20:38:00 +0000

We are aware that NJ108KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUATGE - SJ197KVM

RackNerd Status — Wed, 04 Mar 2026 17:44:00 +0000

We are aware that SJ197KVM are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Partial Outage - San Jose Datacenter Location

RackNerd Status — Wed, 04 Mar 2026 14:07:00 +0000

We are aware that SJ157KVM, SJ127KVM, SJRYZEN101, SJ128KVM, SJ132KVM, SJ199KVM, SJ203KVM, SJ206KVM, SJ209KVM, and SJ210KVM are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. Update : We are currently experiencing connectivity issues affecting multiple nodes. Out of the 9 nodes, SJ206KVM and SJ128KVM node has been restored and is now operational, while 7 nodes remain impacted. Our engineering team is actively working to resolve the issue and restore the remaining nodes. We will continue to provide updates as progress is made. UPDATE 11:46 AM PST: Our on-site team has continued investigating the underlying cause of the issues affecting multiple nodes within this rack. Based on current diagnostics, it appears that one of the rack’s Power Distribution Units (PDU) may be failing and contributing to the instability observed across several systems. To properly remediate this, the datacenter technicians may need to replace the affected PDU in this rack. During this process, both PDU-A and PDU-B feeds for the rack will need to be temporarily taken offline to safely perform the replacement. As a result, it is possible that a small number of additional nodes (not mentioned above) within this rack may experience temporary interruption while the work is being carried out. Our engineering team is coordinating closely with the datacenter’s on-site staff to complete this procedure as efficiently and safely as possible, with the goal of restoring full stability across all impacted nodes. We sincerely appreciate your patience and understanding while we work through this maintenance activity. Further updates will be provided as progress continues. UPDATE 1:30 PM PST: We are pleased to report that the majority of the affected nodes have now been restored and are back online. Our engineering team and the datacenter's on-site technicians have made significant progress in stabilizing the rack and bringing systems back into service. At this time, only a small number of nodes remain impacted. Work is actively continuing to restore the remaining systems, and we are closely monitoring the environment to ensure continued stability across the rack. We will provide another update as soon as the remaining nodes are fully restored. We appreciate your continued patience and understanding while we complete the final stages of this remediation. UPDATE 5:43 PM PST: All previously impacted nodes have now been restored and are back online, with the exception of one remaining physical node, SJ203KVM. At this time, SJ203KVM appears to not be powering on as expected. Our team is currently investigating the possibility of a hardware-related issue, potentially involving the server’s power supply unit (PSU). The datacenter’s on-site technicians are working with our engineering team to further diagnose the cause and determine the appropriate remediation. Aside from this single node, all other systems within the rack have been fully restored and are operating normally. We will provide another update as soon as we have additional information regarding SJ203KVM. Thank you for your continued patience and understanding. UPDATE: The issue has been resolved and the server node SJ203KVM is now back online. The problem was traced to a failure in the PDU unit, which affected the motherboard of this specific server. The motherboard has been replaced, and the server has been fully restored. If you are still experiencing any issues, please open a support ticket, and we would be happy to assist you.

OUTAGE - SEA103KVM

RackNerd Status — Wed, 04 Mar 2026 11:33:00 +0000

Scheduled Maintenance - New York Datacenter

RackNerd Status — Wed, 04 Mar 2026 08:54:00 +0000

As previously communicated to affected customers via email, the following nodes will be undergoing a scheduled maintenance window shortly: NYRN022KVM Our team will be closely monitoring throughout this process, and will work closely with the on-site datacenter team to minimize disruption. We will update this status incident once the maintenance window is fully completed. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN280KVM

RackNerd Status — Wed, 04 Mar 2026 07:02:00 +0000

We are aware that NYRN280KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: We are aware of the continued intermittent availability issues affecting virtual machines hosted on node NYRN280KVM. Our team is actively investigating the recurring behavior with this particular node, and is currently working closely with the datacenter's on-site staff to perform deeper diagnostics on the underlying hardware and network components associated with this node. Our goal is to identify the root cause and implement a permanent resolution. We understand that the repeated interruptions are frustrating, and we sincerely apologize for the inconvenience this has caused. Please rest assured that this matter is receiving our full attention. We will continue working with the datacenter engineers to get to the bottom of the issue and will provide additional updates as soon as more information becomes available. Thank you for your patience and understanding while we work toward a lasting fix. UPDATE: Our datacenter’s on-site technicians have now completed further diagnostics on node NYRN280KVM and identified an issue with one of the redundant power supply units (PSU) connected to the server. The affected PSU has now been replaced, and the system is currently operating on healthy power redundancy. At this time, we believe for the node to be back into a stable state, and we are closely monitoring the server and its hosted virtual machines to ensure continued stability. Our team will remain on standby and continue observing the node closely. Should any further irregularities be detected, we are prepared to take immediate action and implement any additional remediation necessary to ensure long-term reliability. We appreciate your patience while this matter was investigated and addressed, and we will continue to provide updates if anything further arises.

OUTAGE - DALRYZEN100

RackNerd Status — Tue, 03 Mar 2026 17:59:00 +0000

We are aware that DALRYZEN100 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN101KVM

RackNerd Status — Tue, 03 Mar 2026 17:12:00 +0000

OUTAGE - FR4000-R- Shared hosting Server

RackNerd Status — Tue, 03 Mar 2026 13:26:00 +0000

We are aware that FR4000-R- Shared hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - ATL115KVM

RackNerd Status — Tue, 03 Mar 2026 07:38:00 +0000

We are aware that ATL115KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DC03LA221KVM

RackNerd Status — Tue, 03 Mar 2026 02:48:00 +0000

OUTAGE - DAL108KVM

RackNerd Status — Mon, 02 Mar 2026 22:46:00 +0000

OUTAGE - NYRN280KVM

RackNerd Status — Mon, 02 Mar 2026 21:21:00 +0000

We are aware that NYRN280KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN280KVM

RackNerd Status — Mon, 02 Mar 2026 16:12:00 +0000

We are aware that NYRN280KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN318KVM

RackNerd Status — Mon, 02 Mar 2026 11:31:00 +0000

OUTAGE - DUB099KVM

RackNerd Status — Mon, 02 Mar 2026 09:05:00 +0000

We are aware that DUB099KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE 8:45 AM PST: Our investigation indicates this appears to be a hardware-related issue on DUB099KVM. We are actively coordinating with the remote hands team at our Dublin facility to further troubleshoot this node. As this matter requires physical intervention to resolve, resolution may take longer than a standard software or network-related issue. That said, we remain hopeful to have the matter fully resolved before the end of the day today. We will continue to provide additional updates here as more information becomes available. Thank you for your patience. UPDATE: This is resolved now, and we are optimistically monitoring the server to ensure of its stability going forward. We sincerely appreciate your patience and understanding as we worked to resolve this issue. If you still encounter any issues as of now, please open a support ticket and we'd be happy to assist.

OUTAGE - CHI198KVM

RackNerd Status — Mon, 02 Mar 2026 05:03:00 +0000

We are aware that CHI198KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - LAXSSD9017nerd8DC02

RackNerd Status — Mon, 02 Mar 2026 03:25:00 +0000

We are aware that LAXSSD9017nerd8DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - ATL111KVM

RackNerd Status — Mon, 02 Mar 2026 01:09:00 +0000

We are aware that ATL111KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN115KVM

RackNerd Status — Sun, 01 Mar 2026 11:48:00 +0000

OUTAGE - LAXSSD9014nerd8DC02

RackNerd Status — Sun, 01 Mar 2026 00:21:00 +0000

OUTAGE - SJ204KVM

RackNerd Status — Sat, 28 Feb 2026 17:23:00 +0000

We are aware that SJ204KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist

OUTAGE - NYRN114KVM

RackNerd Status — Sat, 28 Feb 2026 16:13:00 +0000

OUTAGE - SEA137KVM

RackNerd Status — Fri, 27 Feb 2026 18:03:00 +0000

We are aware that SEA137KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist

OUTAGE - DC03LA221KVM

RackNerd Status — Thu, 26 Feb 2026 17:11:00 +0000

OUTAGE - DC03LA197KVM

RackNerd Status — Wed, 25 Feb 2026 18:10:00 +0000

We are aware that DC03LA197KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist

OUTAGE - 7950XCHI303

RackNerd Status — Wed, 25 Feb 2026 15:04:00 +0000

OUTAGE - NYRN131KVM

RackNerd Status — Wed, 25 Feb 2026 09:33:00 +0000

We are aware that NYRN131KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Scheduled Maintenance - New York Datacenter

RackNerd Status — Wed, 25 Feb 2026 08:50:00 +0000

As previously communicated to affected customers via email, the following nodes will be undergoing a scheduled maintenance window shortly: NYRN007KVM, NYRN185KVM, NYRN137KVM, NYRN139KVM, NYRN021KVM Our team will be closely monitoring throughout this process, and will work closely with the on-site datacenter team to minimize disruption. We will update this status incident once the maintenance window is fully completed. UPDATE: This is now completed. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN101KVM

RackNerd Status — Wed, 25 Feb 2026 07:00:00 +0000

OUTAGE - SEA103KVM

RackNerd Status — Wed, 25 Feb 2026 06:04:00 +0000

OUTAGE - NYRN103KVM

RackNerd Status — Tue, 24 Feb 2026 14:24:00 +0000

OUTAGE - SJ126KVM

RackNerd Status — Tue, 24 Feb 2026 08:12:00 +0000

OUTAGE - DC03LA220KVM

RackNerd Status — Tue, 24 Feb 2026 00:52:00 +0000

OUTAGE - DC03LA198KVM

RackNerd Status — Mon, 23 Feb 2026 18:52:00 +0000

OUTAGE - DC03LA131KVM

RackNerd Status — Mon, 23 Feb 2026 14:37:00 +0000

We are aware that DC03LA131KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN010KVM

RackNerd Status — Mon, 23 Feb 2026 14:17:00 +0000

We are aware that NYRN010KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with NYRN010KVM. Our team is investigating this further. UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

OUTAGE - NYRN280KVM

RackNerd Status — Mon, 23 Feb 2026 13:45:00 +0000

We are aware that NYRN280KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SEA104KVM

RackNerd Status — Mon, 23 Feb 2026 08:06:00 +0000

We are aware that SEA104KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DC03LA198KVM

RackNerd Status — Mon, 23 Feb 2026 03:21:00 +0000

OUTAGE - ATL133KVM

RackNerd Status — Mon, 23 Feb 2026 02:05:00 +0000

We are aware that ATL133KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ159KVM

RackNerd Status — Sun, 22 Feb 2026 16:49:00 +0000

We are aware that SJ159KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - 7950XCHI303

RackNerd Status — Sun, 22 Feb 2026 01:29:00 +0000

OUTAGE - DAL109KVM

RackNerd Status — Sat, 21 Feb 2026 21:36:00 +0000

OUTAGE - CHI156KVM

RackNerd Status — Sat, 21 Feb 2026 19:45:00 +0000

We are aware that CHI156KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE 10:23 PM PST: We are still actively coordinating with the datacenter’s remote hands team in Chicago regarding this issue. At this time, the matter is dependent on their on-site intervention and troubleshooting process. As it is currently the weekend, their response intervals between requests have been slightly longer than weekday turnaround times; however, the ticket remains in their active queue. We have escalated appropriately on our end and are continuing to follow up to ensure this is prioritized. Restoration is pending completion of the required work by the datacenter team. We appreciate your patience and will provide further updates as soon as we receive confirmation of progress from the facility. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN204KVM

RackNerd Status — Sat, 21 Feb 2026 11:58:00 +0000

OUTAGE - ASH124KVM

RackNerd Status — Fri, 20 Feb 2026 15:15:00 +0000

We are aware that ASH124KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - 7950XASH102

RackNerd Status — Thu, 19 Feb 2026 23:35:00 +0000

We are aware that 7950XASH102 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - 7950XCHI301

RackNerd Status — Thu, 19 Feb 2026 23:09:00 +0000

OUTAGE - DC03LA198KVM

RackNerd Status — Thu, 19 Feb 2026 12:45:00 +0000

OUTAGE - DC03LA198KVM

RackNerd Status — Wed, 18 Feb 2026 23:29:00 +0000

OUTAGE - DAL109KVM

RackNerd Status — Wed, 18 Feb 2026 15:19:00 +0000

OUTAGE - DC03LA177KVM

RackNerd Status — Wed, 18 Feb 2026 13:28:00 +0000

We are aware that DC03LA177KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with DC03LA177KVM. Our team is investigating this further. UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

OUTAGE - DC03LA182KVM

RackNerd Status — Wed, 18 Feb 2026 11:44:00 +0000

OUTAGE - NYRN114KVM

RackNerd Status — Tue, 17 Feb 2026 19:44:00 +0000

OUTAGE - NYRN300KVM

RackNerd Status — Tue, 17 Feb 2026 13:14:00 +0000

We are aware that NYRN300KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SEA115KVM

RackNerd Status — Tue, 17 Feb 2026 09:35:00 +0000

OUTAGE - LAXSSD3015nerd3DC02

RackNerd Status — Mon, 16 Feb 2026 21:39:00 +0000

We are aware that LAXSSD3015nerd3DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DC03LA198KVM

RackNerd Status — Sat, 14 Feb 2026 22:11:00 +0000

Outage - 7950XNY206

RackNerd Status — Sat, 14 Feb 2026 21:58:00 +0000

We are aware that 7950XNY206 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - 7950XCHI301

RackNerd Status — Sat, 14 Feb 2026 17:40:00 +0000

OUTAGE - DAL108KVM

RackNerd Status — Sat, 14 Feb 2026 11:36:00 +0000

OUTAGE - 7950XDC03LA500

RackNerd Status — Sat, 14 Feb 2026 07:24:00 +0000

We are aware that 7950XDC03LA500 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN306KVM

RackNerd Status — Sat, 14 Feb 2026 04:23:00 +0000

We are aware that NYRN306KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ153KVM

RackNerd Status — Sat, 14 Feb 2026 03:40:00 +0000

OUTAGE - NYRN309KVM, NYRN194KVM, NYRN193KVM, NYRN154KVM and NYRN306KVM

RackNerd Status — Fri, 13 Feb 2026 10:01:00 +0000

We are aware that NYRN309KVM, NYRN194KVM, NYRN193KVM, NYRN154KVM and NYRN306KVM are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DAL108KVM

RackNerd Status — Fri, 13 Feb 2026 02:18:00 +0000

OUTAGE - LAXSSD1050nerd2DC02

RackNerd Status — Thu, 12 Feb 2026 21:02:00 +0000

We are aware that LAXSSD1050nerd2DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - LAXSSD2006nerd5DC02

RackNerd Status — Thu, 12 Feb 2026 15:50:00 +0000

We are aware that LAXSSD2006nerd5DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - 7950XSJ300

RackNerd Status — Thu, 12 Feb 2026 14:49:00 +0000

We are aware that 7950XSJ300 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - 7950XCHI303

RackNerd Status — Thu, 12 Feb 2026 12:23:00 +0000

OUTAGE - DC03LA202KVM

RackNerd Status — Thu, 12 Feb 2026 08:08:00 +0000

We are aware that DC03LA202KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ168KVM

RackNerd Status — Wed, 11 Feb 2026 17:31:00 +0000

We are aware that SJ168KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SEA105KVM

RackNerd Status — Wed, 11 Feb 2026 06:04:00 +0000

We are aware that SEA105KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SEA134KVM

RackNerd Status — Wed, 11 Feb 2026 05:11:00 +0000

OUTAGE - NYRN188KVM

RackNerd Status — Wed, 11 Feb 2026 03:09:00 +0000

We are aware that NYRN188KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN114KVM

RackNerd Status — Tue, 10 Feb 2026 06:50:00 +0000

OUTAGE - DUB107KVM

RackNerd Status — Mon, 09 Feb 2026 22:40:00 +0000

We are aware that DUB107KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: To ensure continued future stability with this host node, we will be submitting a remote hands request with the datacenter (Equinix Dublin) to have onsite technicians physically inspect the DUB107KVM server and from there, they will be able to perform any corrective measures accordingly. Based on the behavior observed, the recurring issues may be related to a physical hardware connection (such as a loose cable). As this requires physical intervention, resolution will depend on datacenter remote hands availability. The current estimated timeframe is a few hours from now. We will provide further updates as soon as the inspection has been completed. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DC03LA221KVM

RackNerd Status — Mon, 09 Feb 2026 16:16:00 +0000

OUTAGE - DAL129KVM

RackNerd Status — Mon, 09 Feb 2026 11:25:00 +0000

We are aware that DAL129KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN306KVM

RackNerd Status — Mon, 09 Feb 2026 03:14:00 +0000

OUTAGE - LAXSSD5010nerd3DC02, LAXSSD5011nerd3DC02, LAXSSD3009nerd3DC02

RackNerd Status — Mon, 09 Feb 2026 02:34:00 +0000

We are aware that LAXSSD5010nerd3DC02, LAXSSD5011nerd3DC02, LAXSSD3009nerd3DC02 are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - ATL119KVM

RackNerd Status — Sun, 08 Feb 2026 13:24:00 +0000

OUTAGE - DE9000-R

RackNerd Status — Sun, 08 Feb 2026 12:21:00 +0000

We are aware that DE9000-R is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. Update: The issue was caused by faulty network cables that need to be replaced. The replacement process is taking longer than expected due to limited on-site availability on Sunday. Engineers are scheduled to replace the cables as soon as possible. We appreciate your patience and will provide further updates shortly. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DUB107KVM

RackNerd Status — Sun, 08 Feb 2026 06:08:00 +0000

We are aware that DUB107KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - SJ126KVM

RackNerd Status — Sat, 07 Feb 2026 15:15:00 +0000

OUTAGE - DC03LA221KVM

RackNerd Status — Sat, 07 Feb 2026 08:54:00 +0000

OUTAGE - SJ138KVM

RackNerd Status — Fri, 06 Feb 2026 20:51:00 +0000

OUTAGE - ASH106KVM

RackNerd Status — Fri, 06 Feb 2026 15:32:00 +0000

We are aware that ASH106KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: We are aware of and apologize for the recent issues with the ASH106KVM host node. We have identified the recurring issues to be related to a failing/degrading RAID controller, and are working with the remote hands team in Ashburn to replace the RAID controller on this server physically. The drives themselves appear to be healthy. As physical intervention is required, we ask for your patience and greatly appreciate it. We will update this incident once the RAID controller replacement has been completed. UPDATE 9:00 AM PST: We are still awaiting a response from Equinix remote hands. In the meantime, the server has been brought back online to maintain availability while we coordinate the physical RAID controller replacement. Once the VPS's on this node are offline again, that will indicate that on-site technicians are actively performing the hardware work. We are intentionally keeping the node online whenever possible to minimize overall downtime and reduce impact while we wait for the replacement to be completed. We will continue to provide updates as soon as remote hands are on-site and the controller swap is underway. UPDATE 9:50 AM PST: This is actively being worked on. We will share additional updates once available. UPDATE 10:14 AM PST: The RAID controller replacement has now been completed and the node has been brought back online. At this time, VM's hosted on ASH106KVM should be stable. We will be closely monitoring the node to ensure performance and reliability remain consistent following the RAID controller swap. If any further issues occur, we are prepared to migrate the VPS's hosted on this node to another healthy hypervisor to minimize impact. Our expectation is that today’s hardware replacement resolves the underlying issue, but we have contingency plans ready if needed. We will continue monitoring and will update this incident (or open a new status notice) if anything further is observed. So far, everything is looking good.

OUTAGE - DAL120KVM

RackNerd Status — Fri, 06 Feb 2026 08:08:00 +0000

We are aware that DAL120KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SEA105KVM

RackNerd Status — Fri, 06 Feb 2026 02:51:00 +0000

We are aware that SEA105KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SEA126KVM

RackNerd Status — Thu, 05 Feb 2026 06:48:00 +0000

We are aware that SEA126KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN115KVM

RackNerd Status — Thu, 05 Feb 2026 06:37:00 +0000

OUTAGE - ASH106KVM

RackNerd Status — Thu, 05 Feb 2026 05:15:00 +0000

We are aware that ASH106KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DAL102KVM

RackNerd Status — Wed, 04 Feb 2026 08:01:00 +0000

OUTAGE - NYRN101KVM

RackNerd Status — Wed, 04 Feb 2026 06:24:00 +0000

OUTAGE - SEA104KVM

RackNerd Status — Wed, 04 Feb 2026 03:31:00 +0000

OUTAGE - DC03LA198KVM

RackNerd Status — Wed, 04 Feb 2026 02:22:00 +0000

OUTAGE - DAL159KVM

RackNerd Status — Tue, 03 Feb 2026 22:54:00 +0000

We are aware that DAL159KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - ASH106KVM

RackNerd Status — Tue, 03 Feb 2026 16:39:00 +0000

We are aware that ASH106KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE 1:50 PM PST: This is still being actively worked on. Our team is coordinating with the on-site remote hands staff in Ashburn, as this requires physical intervention to further diagnose and resolve. We will continue to provide updates as progress is made. Thank you for your continued patience and understanding. UPDATE 6:46 PM PST: At this time, we are still awaiting action from the on-site remote hands team at Equinix to proceed with the requested physical checks and hardware intervention on this node. Our request is in their queue. We will continue coordinating closely with them and will provide additional updates as soon as work resumes or new information becomes available. Thank you for your continued patience and understanding. UPDATE 10:00 PM PST: We are still working with the remote hands team in Ashburn to resolve this issue. Thank you for your patience and we will share additional updates once available. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - LAXSSD3014nerd3DC02

RackNerd Status — Tue, 03 Feb 2026 14:34:00 +0000

We are aware that LAXSSD3014nerd3DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ143KVM

RackNerd Status — Tue, 03 Feb 2026 06:30:00 +0000

We are aware that SJ143KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN114KVM

RackNerd Status — Mon, 02 Feb 2026 23:01:00 +0000

OUTAGE - 7950XCHI303

RackNerd Status — Mon, 02 Feb 2026 20:14:00 +0000

OUTAGE - SJ122KVM

RackNerd Status — Mon, 02 Feb 2026 16:29:00 +0000

We are aware that SJ122KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. Update: Hardware diagnostics and testing are currently underway on node SJ122KVM as part of our investigation. At this time, we estimate an additional couple of hours before we have further clarity or resolution. We appreciate your patience and understanding while we work through this. Update 6:55 PM PST: At this time, we suspect the issue may be related to the motherboard, as the server is experiencing difficulties during the boot process, despite us replacing numerous components such as RAM and PSU. The storage devices and RAID controller appear to be unaffected, and there is no indication of data loss at this time. We are actively working on building out a replacement server so the existing drives can be transplanted and service can be restored as quickly as possible. Additional updates will be provided as progress continues. We appreciate your patience and understanding while we work through this. Update 9:15 PM PST: We are continuing to work on this issue in close coordination with the on-site facility (remote hands) team in San Jose. At this stage, additional physical intervention is required to complete the server replacement and drive transplant process. As a result, resolution may take a bit longer than initially anticipated. Please rest assured that this remains an active priority, and we are working closely with the facility team to restore service as quickly and safely as possible for this node. We appreciate your continued patience and understanding, and we will provide further updates as progress continues. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - 7950XCHI301

RackNerd Status — Mon, 02 Feb 2026 13:17:00 +0000

OUTAGE - DAL102KVM

RackNerd Status — Mon, 02 Feb 2026 10:35:00 +0000

We are aware that DAL102KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with DAL102KVM. Our team is investigating this further. UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately. UPDATE: It appears that DAL102KVM is experiencing intermittent issues again. Our engineers are performing additional diagnostic tests to identify the root cause and to get to the bottom of this. We sincerely apologize for the continued issues with this, and we will work to implement a permanent resolution ASAP. Thank you for your extended patience while we work on this. UPDATE: This is resolved at this time, and we are optimistically monitoring the server to ensure of its stability going forward. We sincerely appreciate your patience and understanding as we worked to resolve this issue. If you still encounter any issues as of now, please open a support ticket and we'd be happy to assist.

OUTAGE - 7950XASH102

RackNerd Status — Mon, 02 Feb 2026 03:20:00 +0000

We are aware that 7950XASH102 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN155KVM

RackNerd Status — Sun, 01 Feb 2026 23:50:00 +0000

We are aware that NYRN155KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DC03LA198KVM

RackNerd Status — Sun, 01 Feb 2026 22:15:00 +0000

OUTAGE - DC03LA216KVM

RackNerd Status — Sat, 31 Jan 2026 20:34:00 +0000

We are aware that DC03LA216KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN273KVM

RackNerd Status — Sat, 31 Jan 2026 18:50:00 +0000

OUTAGE - 7950XASH102

RackNerd Status — Sat, 31 Jan 2026 07:58:00 +0000

We are aware that 7950XASH102 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ201KVM

RackNerd Status — Fri, 30 Jan 2026 22:54:00 +0000

We are aware that SJ201KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN199KVM

RackNerd Status — Fri, 30 Jan 2026 17:48:00 +0000

We are aware that NYRN199KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUATGE - DAL124KVM

RackNerd Status — Thu, 29 Jan 2026 21:26:00 +0000

We are aware that DAL124KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DC03LA214KVM

RackNerd Status — Thu, 29 Jan 2026 17:53:00 +0000

OUTAGE - 7950XSJ300

RackNerd Status — Wed, 28 Jan 2026 09:02:00 +0000

We are aware that 7950XSJ300 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN194KVM

RackNerd Status — Wed, 28 Jan 2026 08:06:00 +0000

We are aware that NYRN194KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN273KVM

RackNerd Status — Tue, 27 Jan 2026 02:50:00 +0000

OUTAGE - SEA103KVM

RackNerd Status — Sun, 25 Jan 2026 18:02:00 +0000

OUTAGE - 7950XSJ300

RackNerd Status — Sun, 25 Jan 2026 17:36:00 +0000

We are aware that 7950XSJ300 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - 7950XCHI302

RackNerd Status — Sun, 25 Jan 2026 15:40:00 +0000

We are aware that 7950XCHI302 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ162KVM

RackNerd Status — Sun, 25 Jan 2026 07:36:00 +0000

We are aware that SJ162KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DUB109KVM

RackNerd Status — Sun, 25 Jan 2026 03:07:00 +0000

We are aware that DUB109KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ161KVM

RackNerd Status — Sat, 24 Jan 2026 23:23:00 +0000

We are aware that SJ161KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DC03LA188KVM

RackNerd Status — Sat, 24 Jan 2026 16:49:00 +0000

OUTAGE - SEA162KVM

RackNerd Status — Sat, 24 Jan 2026 03:17:00 +0000

We are aware that SEA162KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - 7950XASH107

RackNerd Status — Fri, 23 Jan 2026 18:08:00 +0000

We are aware that 7950XASH107 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - LAXSSD3011nerd3DC02

RackNerd Status — Fri, 23 Jan 2026 13:56:00 +0000

We are aware that LAXSSD3011nerd3DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Partial outage in certain host-nodes - "Los Angeles DC-03"

RackNerd Status — Fri, 23 Jan 2026 08:25:00 +0000

We are aware that there is currently a partial network outage in our Los Angeles DC-03 datacenter location impacting some routes. Our network engineering team is currently looking into this further. We will have more information on this shortly. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SEA138KVM

RackNerd Status — Fri, 23 Jan 2026 05:54:00 +0000

We are aware that SEA138KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN262KVM

RackNerd Status — Fri, 23 Jan 2026 05:26:00 +0000

We are aware that NYRN262KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DC03LA198KVM

RackNerd Status — Fri, 23 Jan 2026 02:51:00 +0000

OUTAGE - NYRN263KVM

RackNerd Status — Thu, 22 Jan 2026 18:55:00 +0000

We are aware that NYRN263KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Scheduled Maintenance - San Jose Datacenter

RackNerd Status — Thu, 22 Jan 2026 14:54:00 +0000

As previously communicated to affected customers via email, the following nodes will be undergoing a scheduled maintenance window shortly: SJ236KVM, SJ113KVM, SJ103KVM, SJ102KVM, SJ160KVM, SJ100KVM, SJ155KVM, and SJ101KVM Our team will be closely monitoring throughout this process, and will work closely with the on-site datacenter team to minimize disruption. We will update this status incident once the maintenance window is fully completed. UPDATE: This is now completed. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN114KVM

RackNerd Status — Thu, 22 Jan 2026 13:02:00 +0000

Partial outage in certain host-nodes - "France. Strasbourg"

RackNerd Status — Thu, 22 Jan 2026 08:29:00 +0000

We are aware that there is currently a partial network outage in certain host-nodes in our "France, Strasbourg" datacenter location impacting some routes. Our network engineering team is currently looking into this further. We will have more information on this shortly. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with FR104KVM (only this particular node). Our team is investigating this further. UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

OUTAGE - DC03LA194KVM

RackNerd Status — Thu, 22 Jan 2026 01:02:00 +0000

OUTAGE - NYRN199KVM

RackNerd Status — Wed, 21 Jan 2026 18:01:00 +0000

Scheduled Maintenance - San Jose Datacenter

RackNerd Status — Wed, 21 Jan 2026 14:56:00 +0000

As previously communicated to affected customers via email, the following nodes will be undergoing a scheduled maintenance window shortly: SJ232KVM, SJ218KVM, SJ153KVM, SJ115KVM, SJ114KVM, SJ117KVM, SJ124KVM Our team will be closely monitoring throughout this process, and will work closely with the on-site datacenter team to minimize disruption. We will update this status incident once the maintenance window is fully completed. UPDATE: This is now completed.

DNS Issue - Los Angeles Shared Hosting Servers

RackNerd Status — Wed, 21 Jan 2026 11:04:00 +0000

We are aware that there is currently a partial network outage in our Los Angeles datacenter location impacting some routes relating to shared/reseller hosting servers. Our network engineering team is currently looking into this further. We will have more information on this shortly. UPDATE 9:24 AM Pacific: We have identified the issue as a DDoS attack impacting the broader network. The DDoS attack is specifically targeting UDP. While all servers and core network connectivity are now online and operational, we are now investigating DNS resolution issues impacting some routes, as DNS relies on UDP. Customers who utilize our nameservers may experience intermittent DNS availability or resolution delays. Our network engineering team is actively working with upstream providers to identify and resolve the issue as quickly as possible. Further updates will be provided as more information becomes available. UPDATE 10:23 AM Pacific: This is now resolved. We are closely monitoring the situation. UPDATE 11:41 AM Pacific: To ensure a long-term and permanent resolution, we are coordinating with our upstream provider to transition our shared/reseller hosting IP ranges through a specialized DDoS mitigation service. While traffic is being re-routed and filtered upstream, some customers may observe intermittent connectivity or brief connection interruptions as routing converges. A detailed post-incident report (RFO) will be published once the incident has been fully resolved (once the dust settles). Thank you for your patience and understanding. UPDATE 12:39 PM Pacific: Network conditions have stabilized as of now and things are looking good, but we're still awaiting confirmation from upstream that our IP ranges have been fully routed to the specialized DDoS mitigation service. Also, please note that as the DDoS protection systems further learn and adapt to legitimate traffic patterns versus malicious activity, some customers may still observe intermittent connectivity or brief disruptions in some cases. If you utilize third-party uptime or monitoring services, one action we would recommend from your end at this time is to temporarily increase the check interval to 5–10 minutes. Very aggressive monitoring intervals (for example, every 30–60 seconds) may occasionally trigger rate-based protections or cause monitoring probe IPs to be flagged by mitigation systems, which can result in false-positive alerts. No additional action is required from your end at this time. Our team continues to closely monitor the situation and work with our upstream providers to ensure long-term stability. We appreciate your continued patience and understanding as final adjustments are completed, and we will share additional updates again shortly. UPDATE 5:04 PM Pacific: Network conditions have remained stable for the past 4+ hours and continue to look good. Our team is actively monitoring, and remains in close coordination with our upstream providers to ensure continued stability. At this time, no further impact is expected. If there are any additional developments, this status incident will be updated accordingly. A full post-incident report (RFO) will also be published here in the coming days once all final confirmations are completed. If you require any assistance in the meantime or have any questions, please feel free to open a support ticket and our team will be happy to assist. Thank you again for your patience and understanding. ---- Root Cause Analysis (RFO): On January 21, 2026, at approximately 10:00 UTC, our monitoring systems and upstream providers detected elevated and abnormal traffic levels targeting the datacenter that our Los Angeles shared hosting network is hosted on. This resulted in unstable and intermittent connectivity for some customers, primarily related to DNS resolution. Our investigation confirmed the event to be a large-scale distributed denial-of-service (DDoS) attack, characterized as a UDP amplification attack exceeding 20 billion packets per second. By approximately 11:00 UTC, our upstream network engineering teams were fully engaged and actively working with us to analyze and mitigate the attack. Immediate custom mitigation rules were deployed to stabilize the network and maintain overall connectivity. As part of this effort, UDP port 53 (DNS) was temporarily blocked upstream to reduce the DDoS attack surface, and protect overall network stability. While all servers remained powered on and core network connectivity stayed online throughout the incident, this temporary mitigation action resulted in intermittent DNS resolution issues for customers who utilized nameservers hosted within our network. Customers who utilized third-party DNS providers, such as Cloudflare or registrar-provided DNS services, were not impacted. Our team worked throughout the day to implement multiple workarounds and adjustments in an effort to restore DNS functionality as quickly as possible while maintaining overall network integrity. At approximately 18:30 UTC on the same day, the attack was successfully contained in-house and the temporary UDP port 53 block was lifted. At that time, DNS resolution issues were fully resolved and service stability was restored. Later that day, at approximately 21:00 UTC, we completed the introduction of specialized upstream DDoS mitigation services into our network and began routing our shared/reseller hosting server IP ranges through advanced traffic scrubbing and filtering infrastructure. This enhancement provides significantly increased capacity and capability to mitigate large-scale volumetric and amplification-based attacks and allows for proactive handling of future events of this nature. Since the implementation of these additional protections, the network has remained stable and fully operational. At this time, we do not anticipate any further impact related to this incident. We appreciate our customers’ patience and understanding and remain committed to continued investment in our network to ensure long-term stability and resilience.

OUTAGE - NYRN224KVM

RackNerd Status — Tue, 20 Jan 2026 02:24:00 +0000

We are aware that NYRN224KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ232KVM

RackNerd Status — Mon, 19 Jan 2026 23:00:00 +0000

We are aware that SJ232KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with SJ232KVM. Our team is investigating this further. UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

OUTAGE - DAL141KVM

RackNerd Status — Mon, 19 Jan 2026 06:40:00 +0000

We are aware that DAL141KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SEA105KVM

RackNerd Status — Mon, 19 Jan 2026 05:25:00 +0000

We are aware that SEA105KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - LAXSSD9001nerd8DC02

RackNerd Status — Mon, 19 Jan 2026 04:25:00 +0000

We are aware that LAXSSD9001nerd8DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - 7950XSJ300

RackNerd Status — Sun, 18 Jan 2026 23:21:00 +0000

We are aware that 7950XSJ300 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - ATL127KVM

RackNerd Status — Sun, 18 Jan 2026 05:08:00 +0000

Outage - DC03LA202KVM

RackNerd Status — Sat, 17 Jan 2026 15:09:00 +0000

OUTAGE - 7950XASH102

RackNerd Status — Sat, 17 Jan 2026 07:33:00 +0000

We are aware that 7950XASH102 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN220KVM

RackNerd Status — Sat, 17 Jan 2026 02:15:00 +0000

We are aware that NYRN220KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ176KVM

RackNerd Status — Fri, 16 Jan 2026 22:53:00 +0000

We are aware that SJ176KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: Our on-site datacenter team is actively looking into this node, as physical hardware intervention looks be required in order to resolve it. We hope to have a resolution on this within the next few hours. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - ATLRYZEN100

RackNerd Status — Fri, 16 Jan 2026 20:12:00 +0000

We are aware that ATLRYZEN100 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN114KVM

RackNerd Status — Fri, 16 Jan 2026 02:02:00 +0000

OUTAGE - Fiber22-R

RackNerd Status — Thu, 15 Jan 2026 22:15:00 +0000

We are aware that the Fiber22-R Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - 7950XCHI300

RackNerd Status — Thu, 15 Jan 2026 15:05:00 +0000

OUTAGE - ATL120KVM

RackNerd Status — Wed, 14 Jan 2026 09:26:00 +0000

OUTAGE - DC03LA198KVM

RackNerd Status — Wed, 14 Jan 2026 06:50:00 +0000

OUTAGE - LAXSSD5010nerd3DC02 and LAXSSD5011nerd3DC02

RackNerd Status — Wed, 14 Jan 2026 02:34:00 +0000

We are aware that LAXSSD5010nerd3DC02 and LAXSSD5011nerd3DC02 are currently experiencing connectivity issues. We are currently looking into these nodes further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues, please open a support ticket, and we'd be happy to assist.

OUTAGE - NYRN101KVM

RackNerd Status — Tue, 13 Jan 2026 14:18:00 +0000

OUTAGE - NYRN115KVM

RackNerd Status — Tue, 13 Jan 2026 07:12:00 +0000

We are aware that NYRN115KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues, please open a support ticket, and we'd be happy to assist.

OUTAGE - DE7000-R Shared Hosting Server

RackNerd Status — Tue, 13 Jan 2026 05:40:00 +0000

We are aware that the DE7000-R Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues, please open a support ticket, and we'd be happy to assist.

OUTAGE - SJ197KVM

RackNerd Status — Tue, 13 Jan 2026 04:17:00 +0000

We are aware that SJ197KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues, please open a support ticket, and we'd be happy to assist.

OUTAGE - NYRN184KVM

RackNerd Status — Tue, 13 Jan 2026 02:45:00 +0000

We are aware that NYRN184KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues, please open a support ticket, and we'd be happy to assist.

OUTAGE - SJ182KVM

RackNerd Status — Tue, 13 Jan 2026 00:30:00 +0000

OUTAGE - DC03LA198KVM

RackNerd Status — Mon, 12 Jan 2026 15:54:00 +0000

OUTAGE - LAXSSD7003nerd2DC02

RackNerd Status — Sun, 11 Jan 2026 16:42:00 +0000

OUTAGE - LAXSSD4016nerd6DC02

RackNerd Status — Sun, 11 Jan 2026 08:23:00 +0000

We are aware that LAXSSD4016nerd6DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - ASH124KVM

RackNerd Status — Sun, 11 Jan 2026 00:38:00 +0000

OUTAGE - LAXSSD7003nerd2DC02

RackNerd Status — Sun, 11 Jan 2026 00:31:00 +0000

OUTAGE - NYRN017KVM

RackNerd Status — Sat, 10 Jan 2026 14:36:00 +0000

OUTAGE - NYRN115KVM

RackNerd Status — Fri, 09 Jan 2026 11:34:00 +0000

OUTAGE - SEA103KVM

RackNerd Status — Fri, 09 Jan 2026 09:44:00 +0000

OUTAGE - NYRN215KVM

RackNerd Status — Fri, 09 Jan 2026 01:50:00 +0000

We are aware that NYRN215KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN307KVM

RackNerd Status — Thu, 08 Jan 2026 15:13:00 +0000

We are aware that NYRN307KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN114KVM

RackNerd Status — Thu, 08 Jan 2026 08:57:00 +0000

OUTAGE - DAL164KVM

RackNerd Status — Wed, 07 Jan 2026 11:02:00 +0000

We are aware that DAL164KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - ATL119KVM

RackNerd Status — Wed, 07 Jan 2026 05:10:00 +0000

OUTAGE - SJ138KVM

RackNerd Status — Tue, 06 Jan 2026 19:38:00 +0000

Partial outage - DAL153KVM DAL147KVM DAL133KVM DAL184KVM DAL129KVM

RackNerd Status — Tue, 06 Jan 2026 07:03:00 +0000

We are aware that there is currently a partial network outage in certain host-nodes at our Dallas datacenter location impacting some routes. DAL153KVM DAL147KVM DAL133KVM DAL184KVM DAL129KVM Our network engineering team is currently looking into this further. We will have more information on this shortly. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - 7950XDAL302

RackNerd Status — Mon, 05 Jan 2026 16:42:00 +0000

OUTAGE - NYRN249KVM

RackNerd Status — Sun, 04 Jan 2026 06:20:00 +0000

We are aware that NYRN249KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN018KVM

RackNerd Status — Sun, 04 Jan 2026 04:28:00 +0000

OUTAGE - DC03LA198KVM

RackNerd Status — Sun, 04 Jan 2026 02:26:00 +0000

OUTAGE - NYRN285KVM

RackNerd Status — Sat, 03 Jan 2026 22:08:00 +0000

We are aware that NYRN285KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with NYRN285KVM. Our team is investigating this further. UPDATE: We are aware of the continued intermittent issues affecting NYRN285KVM. At this point, we have scheduled an on-site datacenter engineer to physically inspect the server and check for any hardware components that may require replacement. As this requires physical hands at the datacenter, we appreciate your patience while this is being addressed. We will provide another update once we have more information. UPDATE: The on-site datacenter engineers are continuing to work on this issue. You may notice intermittent availability on this host node in the meantime while this is being worked on. UPDATE: On-site datacenter engineers are actively continuing hardware-level diagnostics on NYRN285KVM. At this stage, the investigation has been narrowed down to several potential hardware components (either RAM, motherboard or cabling). These potential root causes are not related to storage (so rest assured, there are no data integrity concerns). The on-site engineers are performing extended stress testing and preparing the appropriate replacement parts. As this is a physical, hands-on process, additional time is required to complete this. We will provide the next update once additional information becomes available. Thank You again for your continued patience. UPDATE: This is now resolved. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

OUTAGE - SJ177KVM

RackNerd Status — Sat, 03 Jan 2026 15:57:00 +0000

We are aware that SJ177KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN285KVM

RackNerd Status — Sat, 03 Jan 2026 15:08:00 +0000

OUTAGE - NYRN154KVM

RackNerd Status — Sat, 03 Jan 2026 02:30:00 +0000

We are aware that NYRN154KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN114KVM

RackNerd Status — Fri, 02 Jan 2026 22:11:00 +0000

OUTAGE - DC03LA191KVM

RackNerd Status — Fri, 02 Jan 2026 01:24:00 +0000

We are aware that DC03LA191KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - 7950XASH102

RackNerd Status — Thu, 01 Jan 2026 00:45:00 +0000

We are aware that 7950XASH102 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: We continue to actively investigate the issues affecting 7950XASH102. At this time, the node remains under review while we work through additional diagnostics and validation steps to determine the exact cause. We are coordinating with the on-site datacenter engineers to ensure all potential factors are being thoroughly examined. Further updates will be provided as soon as more information becomes available. We appreciate your patience while this investigation is ongoing. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - 7950XSJ302

RackNerd Status — Wed, 31 Dec 2025 21:11:00 +0000

We are aware that 7950XSJ302 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - 7950XCHI303

RackNerd Status — Wed, 31 Dec 2025 17:02:00 +0000

OUTAGE - 7950XDAL301

RackNerd Status — Tue, 30 Dec 2025 14:06:00 +0000

OUTAGE - SJ187KVM

RackNerd Status — Tue, 30 Dec 2025 09:05:00 +0000

We are aware that SJ187KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues, please open a support ticket, and we'd be happy to assist.

OUTAGE- 7950XSJ302

RackNerd Status — Tue, 30 Dec 2025 02:55:00 +0000

We are aware that 7950XSJ302 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues, please open a support ticket, and we'd be happy to assist.

OUTAGE- DC03LA199KVM

RackNerd Status — Mon, 29 Dec 2025 11:30:00 +0000

We are aware that DC03LA199KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - 7950XCHI303

RackNerd Status — Mon, 29 Dec 2025 06:26:00 +0000

DE5000 (One Shared Hosting Server in Germany)

RackNerd Status — Sun, 28 Dec 2025 20:37:00 +0000

We are currently investigating reports of intermittent availability affecting DE5000, one of our shared hosting servers in our Frankfurt location. Our team is actively reviewing the situation. Initial indicators suggest this may be related to abnormal traffic patterns, and we are working with our upstream providers to mitigate any potential impact. We will provide further updates as more information becomes available. -- UPDATE: Our team has identified the issue as a highly sophisticated DDoS attack targeted towards the DE5000 server. Our upstream provider is actively implementing additional ACLs and mitigation rulesets to help contain and mitigate the attack. At this time, most websites should be loading normally, however you may still notice intermittent availability while these protections are being fine-tuned. If you utilize third-party uptime monitoring or automated health checks, you may see false alerts during this period due to the elevated DDoS mitigation measures in place. Our priority is to maintain uptime and accessibility for legitimate human traffic, and we are actively working toward that goal. Please also note that cPanel access may be intermittently unavailable at this time. This is due to outbound connectivity issues to cPanel licensing servers caused by the DDoS protection rules that were activated. We are working closely with our upstream provider to resolve this as quickly as possible. We will continue to monitor the situation closely and provide further updates as more information becomes available. -- UPDATE: We are still awaiting a response from the DDoS protection provider regarding the restoration of outbound connectivity to cPanel licensing servers. The issue appears to be related to outbound port level restrictions and is not something we can directly adjust from our side, as traffic is currently being routed through the upstream scrubbing provider. For clarity, the cPanel license itself is active and valid, which can be independently verified at https://verify.cpanel.net -- This is not a licensing or renewal issue, but rather an outbound connectivity limitation caused by the DDoS mitigation rules currently in place. As of now, all websites are fully functional and online (thanks to the DDoS protection measures in place), the only thing impacted as of now is cPanel login due to the above. We will share additional updates once available. -- UPDATE: We have successfully restored outbound connectivity required for cPanel licensing, and cPanel / WHM access has now been fully resolved. Customers should be able to log into cPanel and WHM normally without any further issues. Also, all hosted websites on DE5000 are online and loading as expected. Please note that the server’s IP range remains routed through our upstream DDoS protection provider. While legitimate human traffic should continue to work normally, customers who utilize third-party uptime monitoring services or automated health checks may still observe intermittent false alerts while these mitigation measures remain in place. Our team will continue to monitor the situation closely and will work with our upstream provider to restore normal routing once the DDoS activity has fully subsided. As cPanel is now working and websites are loading fine, this incident is now being downgraded from active to a monitoring/watching status. We will continue to keep a close eye on the situation. Further updates will be shared if anything changes. -- UPDATE: This matter is now fully resolved.

OUTAGE - LAXSSD2029nerd5DC02

RackNerd Status — Sun, 28 Dec 2025 10:52:00 +0000

We are aware that LAXSSD2029nerd5DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with LAXSSD2029nerd5DC02 Our team is investigating this further. UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

OUTAGE - DAL153KVM

RackNerd Status — Sun, 28 Dec 2025 06:45:00 +0000

We are aware that DAL153KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DC03LA188KVM

RackNerd Status — Sat, 27 Dec 2025 14:42:00 +0000

OUTAGE - NYRN101KVM

RackNerd Status — Fri, 26 Dec 2025 19:27:00 +0000

OUTAGE - NYRN232KVM

RackNerd Status — Thu, 25 Dec 2025 19:02:00 +0000

OUTAGE - NYRN199KVM

RackNerd Status — Wed, 24 Dec 2025 16:02:00 +0000

OUTAGE - NYRN101KVM

RackNerd Status — Wed, 24 Dec 2025 15:07:00 +0000

OUTAGE - NYRN114KVM

RackNerd Status — Wed, 24 Dec 2025 00:46:00 +0000

OUTAGE - DC03LA198KVM

RackNerd Status — Mon, 22 Dec 2025 15:13:00 +0000

OUTAGE - LAXSSD7003nerd2DC02

RackNerd Status — Mon, 22 Dec 2025 09:09:00 +0000

OUTAGE - DC03LA136KVM

RackNerd Status — Sun, 21 Dec 2025 10:35:00 +0000

We are aware that DC03LA136KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - 7950XASH100

RackNerd Status — Sun, 21 Dec 2025 08:24:00 +0000

We are aware that "7950XASH100" is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - 7950XASH102

RackNerd Status — Sun, 21 Dec 2025 06:58:00 +0000

We are aware that 7950XASH102 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - 7950XCHI303

RackNerd Status — Sun, 21 Dec 2025 05:36:00 +0000

Toronto - Network Outage

RackNerd Status — Sun, 21 Dec 2025 05:24:00 +0000

We are currently investigating reports of a partial network outage affecting services in our Toronto datacenter location. Our engineering team is actively working to identify the root cause and is coordinating with our upstream providers and datacenter partners as needed. We will provide updates as more information becomes available and as progress is made toward resolution. Thank you for your patience while we work to restore full network stability. UPDATE: The issue appears to be stemming from upstream. During this time, you may experience intermittent connectivity to services hosted in our Toronto datacenter. We are continuing to coordinate closely with our upstream providers and datacenter partners to monitor the situation and ensure stability is fully restored. Further updates will be provided as more information becomes available. Thank you for your continued patience and understanding. UPDATE: Cogent has confirmed they are actively working on their edge routers serving the Toronto region. This maintenance involves applying and activating software module upgrades on the code running on these edge routers, which will ensure long-term network stability for the Toronto network, and prevent issues like this one from happening again in the future. We have been given an unofficial estimated time to resolution of approximately 30 minutes. At this time, we are already beginning to see services come back online and connectivity steadily improve. We will continue monitoring closely and will provide another update once full stability has been confirmed. Thank you for your patience while upstream maintenance is completed. UPDATE: We are continuing to closely monitor the situation. Some services appear to have connectivity restored, however we will await further communication from our upstream before considering this as fully resolved. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist

OUTAGE - 7950XCHI300

RackNerd Status — Sun, 21 Dec 2025 03:07:00 +0000

We are aware that 7950XCHI300 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with 7950XCHI300. Our team is investigating this further. UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

OUTAGE - NYRN300KVM

RackNerd Status — Sat, 20 Dec 2025 21:43:58 +0000

We are aware that NYRN300KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - CHI127KVM, CHI121KVM, CHI107KVM, CHI159KVM, CHI139KVM

RackNerd Status — Sat, 20 Dec 2025 14:14:00 +0000

We are aware that CHI127KVM, CHI121KVM, CHI107KVM, CHI159KVM, CHI139KVM is currently experiencing connectivity issues. We are currently looking into this nodes further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SEA105KVM

RackNerd Status — Sat, 20 Dec 2025 10:47:00 +0000

We are aware that SEA105KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - ATL119KVM

RackNerd Status — Sat, 20 Dec 2025 05:17:00 +0000

OUTAGE - DC03LA176KVM

RackNerd Status — Fri, 19 Dec 2025 22:21:00 +0000

We are aware that DC03LA176KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DC03LA200KVM

RackNerd Status — Fri, 19 Dec 2025 16:32:00 +0000

We are aware that DC03LA200KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN305KVM

RackNerd Status — Fri, 19 Dec 2025 14:41:00 +0000

We are aware that 'NYRN305KVM' is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - 7950XCHI301

RackNerd Status — Fri, 19 Dec 2025 07:56:00 +0000

OUTAGE - DC03LA182KVM

RackNerd Status — Thu, 18 Dec 2025 23:24:00 +0000

We are aware that 'DC03LA182KVM' is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with DC03LA182KVM. Our team is investigating this further. UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

OUTAGE - LAXSSD9014nerd8DC02

RackNerd Status — Thu, 18 Dec 2025 16:29:00 +0000

OUTAGE - CHI110KVM

RackNerd Status — Thu, 18 Dec 2025 14:19:00 +0000

We are aware that CHI110KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.\ UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DC03LA182KVM

RackNerd Status — Thu, 18 Dec 2025 09:56:00 +0000

OUTAGE - SEA119KVM

RackNerd Status — Thu, 18 Dec 2025 09:34:00 +0000

We are aware that SEA119KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - 7950XCHI303

RackNerd Status — Thu, 18 Dec 2025 07:29:00 +0000

OUTAGE - DC03LA203KVM

RackNerd Status — Wed, 17 Dec 2025 20:49:00 +0000

We are aware that DC03LA203KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

SJ196KVM (one KVM VPS host node in San Jose)

RackNerd Status — Tue, 16 Dec 2025 18:30:00 +0000

We are aware of the continued service disruptions/intermittent availability affecting the SJ196KVM host node. Our engineering team has been actively troubleshooting this issue; however, it appears that the most recent mitigation steps did not fully resolve the underlying problem. We are continuing to investigate the root cause and are now working toward a permanent resolution. This includes evaluating additional corrective actions, up to and including migrating impacted virtual machines to an alternate, stable host node if necessary to ensure long-term service reliability. We will share further updates as soon as more information becomes available or once a definitive remediation path is confirmed. We appreciate your patience while our team works to fully resolve this issue. UPDATE: This issue is still actively being worked on by the on-site datacenter team. Additional updates will be provided shortly. Thank you for your continued patience. UPDATE: Our team is actively working on transplanting the underlying storage drives to another physical, new host node. The goal of this process is to restore all affected virtual machines in a seamless manner, with services coming back online exactly as they were prior to the disruption. As part of this remediation, the workloads will also be brought up on newer, higher-performing hardware to ensure improved stability and long-term reliability. We will provide another update as soon as the drive transplant and validation process has been completed. Thank you again for your continued patience while we finalize this work. UPDATE: The transplant process has now been completed, and all affected virtual machines have been successfully brought back online. At this time, all VPS hosted on SJ196KVM are operating normally, and we are closely monitoring the environment. We are cautiously optimistic that this remediation will fully resolve the issues previously impacting SJ196KVM, as the workloads are now running on new, healthy hardware (for transparency, while the existing drives and RAID controller remain in place, all other components, including the motherboard, CPU, memory, and other hardware, have been replaced with new equipment). Initial validation checks look good, and performance and stability are within expected parameters. We will continue to monitor the node closely and will proactively address anything out of the ordinary should it arise. Thank you for your patience and understanding while we worked to fully resolve this issue.

OUTAGE - 7950XCHI300

RackNerd Status — Tue, 16 Dec 2025 02:06:00 +0000

OUTAGE - 7950XCHI301

RackNerd Status — Mon, 15 Dec 2025 20:57:00 +0000

OUTAGE - SJ196KVM

RackNerd Status — Mon, 15 Dec 2025 20:25:00 +0000

Dublin Facility Outage

RackNerd Status — Mon, 15 Dec 2025 17:09:00 +0000

We are currently investigating a widespread facility outage affecting our Dublin (Ireland) location. As a result, services in this location may be unreachable. This incident is not isolated to RackNerd, and is affecting multiple tenants within the same datacenter. Our datacenter and network provider has been notified and is actively investigating the situation on their end. We are closely monitoring the issue and will provide updates as soon as more information becomes available. We understand the inconvenience this may cause and appreciate your patience while the facility works toward resolution. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. Reason for Outage (RFO): Due to an issue with Cogent, an external network outage occurred at our Dublin (Ireland) location, impacting all external connectivity, including customer servers and management access. During the incident, internal systems remained powered and the local network infrastructure stayed operational. The datacenter team was promptly mobilized, and technicians were dispatched on-site to assess the situation. Once temporary access was restored, the team identified the root cause as an outage with one of the upstream network providers (in this case, Cogent). Due to a configuration issue, traffic continued routing toward the affected provider instead of failing over as intended. The configuration was corrected, and traffic was successfully rerouted through an alternate network carrier in Dublin (Zayo). Full service was restored promptly, bringing all customer services and management access back online. Power uptime is not affected and customer servers did not need to be rebooted. We apologize for the inconvenience this disruption may have caused and appreciate your patience.

OUTAGE - NYRN101KVM

RackNerd Status — Mon, 15 Dec 2025 00:32:00 +0000

OUTAGE - SJ196KVM

RackNerd Status — Sun, 14 Dec 2025 19:22:00 +0000

We are aware that SJ196KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with SJ196KVM. Our team is investigating this further. UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

OUTAGE - 7950XCHI303

RackNerd Status — Sun, 14 Dec 2025 09:40:00 +0000

We are aware that 7950XCHI303 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with 7950XCHI303. Our team is investigating this further. UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

OUTAGE - FIBER22-R SHARED HOSTING SERVER

RackNerd Status — Sun, 14 Dec 2025 06:38:00 +0000

We are aware that FIBER22-R SHARED HOSTING SERVER is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DUB102KVM

RackNerd Status — Sat, 13 Dec 2025 10:12:00 +0000

OUTAGE - NYRN187KVM

RackNerd Status — Sat, 13 Dec 2025 06:59:00 +0000

We are aware that NYRN187KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - ASH124KVM

RackNerd Status — Fri, 12 Dec 2025 19:08:00 +0000

OUTAGE - DC03LA182KVM, DC03LA200KVM , and DC03LA203KVM

RackNerd Status — Fri, 12 Dec 2025 18:17:00 +0000

We are aware that DC03LA182KVM, DC03LA200KVM, and DC03LA203KVM are currently experiencing connectivity issues. We are currently looking into these node further and will provide additional updates on this matter once we have more information. UPDATE: This node DC03LA182KVM, is now resolved. If you are still experiencing any issues, please open a support ticket and we'd be happy to assist. We will provide additional updates on the other two DC03LA200KVM, and DC03LA203KVM nodes in a while. UPDATE: This node, DC03LA200KVM, is now resolved. If you are still experiencing any issues, please open a support ticket and we'd be happy to assist. We will provide additional updates for the other DC03LA203KVM node in a while. UPDATE: This node, DC03LA203KVM, is now resolved. If you are still experiencing any issues, please open a support ticket and we'd be happy to assist.

OUTAGE - LAXSSD5010nerd3DC02

RackNerd Status — Fri, 12 Dec 2025 10:47:00 +0000

We are aware that LAXSSD5010nerd3DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SEA103KVM

RackNerd Status — Fri, 12 Dec 2025 04:56:00 +0000

OUTAGE - 7950XCHI301

RackNerd Status — Thu, 11 Dec 2025 21:03:00 +0000

OUTAGE - NYRN101KVM

RackNerd Status — Thu, 11 Dec 2025 19:47:00 +0000

OUTAGE - NYRN114KVM

RackNerd Status — Thu, 11 Dec 2025 13:07:00 +0000

OUTAGE - 7950XSJ300

RackNerd Status — Thu, 11 Dec 2025 10:15:00 +0000

We are aware that 7950XSJ300 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DC03LA198KVM

RackNerd Status — Thu, 11 Dec 2025 05:33:00 +0000

OUTAGE - SEA136KVM

RackNerd Status — Thu, 11 Dec 2025 04:27:00 +0000

We are aware that SEA136KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - CHI109KVM, CHI144KVM, CHI157KVM

RackNerd Status — Wed, 10 Dec 2025 15:18:00 +0000

We are aware that CHI109KVM, CHI144KVM, CHI157KVM are currently experiencing connectivity issues. We are currently looking into this nodes further and will provide additional updates on this matter once we have more information. UPDATE: The following host nodes ( CHI109KVM & CHI144KVM) are back online now. Please standby to get updates on the rest of the host node (CHI157KVM). UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - 7950XCHI301

RackNerd Status — Wed, 10 Dec 2025 09:10:00 +0000

OUTAGE - NYRN199KVM

RackNerd Status — Tue, 09 Dec 2025 17:54:00 +0000

OUTAGE - CHI140KVM

RackNerd Status — Tue, 09 Dec 2025 08:21:00 +0000

We are aware that CHI140KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN114KVM

RackNerd Status — Tue, 09 Dec 2025 07:46:00 +0000

OUTAGE - NYRN273KVM

RackNerd Status — Tue, 09 Dec 2025 06:41:00 +0000

OUTAGE - DC03LA195KVM

RackNerd Status — Tue, 09 Dec 2025 00:32:00 +0000

OUTAGE - NYRN115KVM

RackNerd Status — Mon, 08 Dec 2025 18:43:00 +0000

outage - NYRN268KVM

RackNerd Status — Mon, 08 Dec 2025 16:06:00 +0000

We are aware that NYRN268KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN290KVM

RackNerd Status — Mon, 08 Dec 2025 14:25:00 +0000

We are aware that NYRN290KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN174KVM

RackNerd Status — Mon, 08 Dec 2025 06:06:00 +0000

We are aware that NYRN174KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ126KVM

RackNerd Status — Sun, 07 Dec 2025 18:57:00 +0000

OUTAGE - SEA132KVM

RackNerd Status — Sun, 07 Dec 2025 08:12:00 +0000

We are aware that SEA132KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

DE5000 and DE6000-R (Shared Hosting Servers in Germany)

RackNerd Status — Sat, 06 Dec 2025 22:15:00 +0000

We are aware that two of our shared hosting servers in Germany (DE5000 and DE6000-R) are currently network experiencing connectivity issues. We are currently looking into this matter further, and will provide additional updates on this matter once we have more information. UPDATE: The issue appears to be related to the network upstream - not to our individual servers or our environment. We have escalated the issue to the upstream, they are aware, and are working on it. UPDATE: The upstream's network engineers are actively working on this issue. We will provide additional updates once available. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DC03LA182KVM

RackNerd Status — Sat, 06 Dec 2025 04:48:00 +0000

OUTAGE - SJ247KVM

RackNerd Status — Fri, 05 Dec 2025 10:54:00 +0000

OUTAGE - FIBER18-R Shared Hosting Server

RackNerd Status — Thu, 04 Dec 2025 13:14:00 +0000

We are aware that FIBER18-R Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: The issue we witnessed today with Fiber18-R appears to have stemmed from a recent automatic system/kernel update, where a newer kernel version was not compatible with CloudLinux's kmodlve, and this created some web server availability issues as a result. A workaround to this issue was only identified & published by CloudLinux recently, at the following URL: https://cloudlinux.zendesk.com/hc/en-us/articles/23959226911772-Reboot-your-system-to-update-the-kernel-kernel-5-14-0-611-9-1-el9-7-x86-64 We have implemented the above workaround at this time on Fiber18-R, and the server is now running on the newest possible kernel version that supports kmodlve. All services on this server are now functioning as expected. If you are still experiencing any issues, or if you have any questions, please don't hesitate to open a support ticket. We would be happy to assist.

OUTAGE - SJ254KVM

RackNerd Status — Thu, 04 Dec 2025 11:59:00 +0000

We are aware that SJ254KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: We are still working on the issue with SJ254KVM. We will provide additional updates once available. UPDATE: A resolution strategy has been identified and put into motion (affected clients were sent an email with details). We will be closing out this status incident at this time, we remain available 24x7 to assist. Please feel free to reach out to us via support ticket if you have any questions.

OUTAGE - DC03LA175KVM

RackNerd Status — Thu, 04 Dec 2025 11:45:00 +0000

We are aware that DC03LA175KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ182KVM

RackNerd Status — Thu, 04 Dec 2025 10:01:00 +0000

OUTAGE - DC03LA198KVM

RackNerd Status — Thu, 04 Dec 2025 06:28:00 +0000

OUTAGE - FIBER23-R Shared Hosting Server

RackNerd Status — Tue, 02 Dec 2025 15:27:00 +0000

We are aware that FIBER23-R Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DC03LA190KVM

RackNerd Status — Tue, 02 Dec 2025 06:51:00 +0000

We are aware that DC03LA190KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - ASH109KVM

RackNerd Status — Tue, 02 Dec 2025 04:51:00 +0000

We are aware that ASH109KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - Fiber17-R(Los Angeles shared hosting server)

RackNerd Status — Tue, 02 Dec 2025 03:39:00 +0000

We are aware that Fiber17-R(Los Angeles shared hosting server) is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: The issue we witnessed today with Fiber17-R appears to have stemmed from a recent automatic system/kernel update, where a newer kernel version was not compatible with CloudLinux's kmodlve, and this created some web server availability issues as a result. A workaround to this issue was only identified & published by CloudLinux today, at the following URL: https://cloudlinux.zendesk.com/hc/en-us/articles/23959226911772-Reboot-your-system-to-update-the-kernel-kernel-5-14-0-611-9-1-el9-7-x86-64 We have implemented the above workaround at this time on Fiber17-R, and the server is now running on the newest possible kernel version that supports kmodlve. All services on this server are now functioning as expected. If you are still experiencing any issues, or if you have any questions, please don't hesitate to open a support ticket. We would be happy to assist.

OUTAGE - 7950XCHI301

RackNerd Status — Tue, 02 Dec 2025 02:01:00 +0000

Update on SJ211KVM (one KVM VPS host node in San Jose)

RackNerd Status — Tue, 02 Dec 2025 00:01:00 +0000

We are aware that SJ211KVM (one KVM VPS host node in San Jose) is once again experiencing instability, and our team is actively looking into this with urgency. While we continue our live diagnostics, we are also in the process of arranging the shipment of additional replacement components directly to our San Jose facility -- as it has become clear that prior corrective measures and parts swaps have not provided a lasting fix. Our goal is to fully eliminate the root cause and implement a permanent resolution. We sincerely apologize for the ongoing inconvenience and appreciate your continued patience while we work to get this resolved once and for all. Further updates will follow as soon as we have more information. If you need individualized assistance in the meantime, please open a support ticket and we’ll be glad to help. UPDATE 12/1/2025 8:36 PM PST: We are currently performing an emergency migration for all virtual machines on host node SJ211KVM. Due to underlying hardware issues on the original node, which are expected to require extended troubleshooting, we are migrating VPS instances to another healthy host node in order to ensure stability and minimize disruption. Once your VPS has been successfully migrated, you will receive an individual email notification with more details. All data and configurations will remain intact. We appreciate your patience and understanding as we work to complete this with minimal downtime. UPDATE 12/1/2025 9:52 PM PST: Migrations are progressing well, we anticipate this to be wrapped up shortly. We will provide additional updates once available. UPDATE 12/1/2025 11:07 PM PST: The migration has been successfully completed. All clients previously hosted on SJ211KVM have been sent an email with additional information regarding this matter. With that said, host node SJ211KVM is now officially decommissioned and has been taken out of production, and this status incident is now resolved.

OUTAGE - 7950XDAL302

RackNerd Status — Sun, 30 Nov 2025 23:41:00 +0000

OUTAGE - SJ211KVM

RackNerd Status — Sun, 30 Nov 2025 23:34:00 +0000

We are aware that SJ211KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with SJ211KVM. Our team is investigating this further. UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately. UPDATE: It appears that SJ211KVM is experiencing intermittent issues again. Our engineers are performing additional diagnostic tests to identify the root cause and to get to the bottom of this. We sincerely apologize for the continued issues with this, and we will work to implement a permanent resolution ASAP. Thank you for your extended patience while we work on this. UPDATE: This is resolved at this time, and we are optimistically monitoring the server to ensure of its stability going forward. We sincerely appreciate your patience and understanding as we worked to resolve this issue. If you still encounter any issues as of now, please open a support ticket and we'd be happy to assist. UPDATE: We are continuing to monitor SJ211KVM as it is showing persistent stability issues. Additionally, at this time, our senior engineering team has been engaged to perform a thorough investigation of the underlying cause. We will provide additional updates as soon as we know more, with the goal to implement a permanent resolution once and for all. Thank you again for your patience as we work through this. UPDATE: Thank you again for your extended patience. We believe this issue to now be fully resolved. Our team has also implemented additional measures and will continue monitoring closely. If you experience any issues from this point forward, please open a support ticket. UPDATE: We are continuing to monitor SJ211KVM as it is showing persistent stability issues. Additionally, at this time, our senior engineering team has been engaged to perform a thorough investigation of the underlying cause. We will provide additional updates as soon as we know more, with the goal to implement a permanent resolution once and for all. Thank you again for your patience as we work through this. UPDATE: Thank you again for your extended patience. We believe this issue to now be fully resolved. Our team has also implemented additional measures and will continue monitoring closely. If you experience any issues from this point forward, please open a support ticket. UPDATE: We are continuing to monitor SJ211KVM as it is showing persistent stability issues. Additionally, at this time, our senior engineering team has been engaged to perform a thorough investigation of the underlying cause. We will provide additional updates as soon as we know more, with the goal to implement a permanent resolution once and for all. Thank you again for your patience as we work through this. UPDATE: Thank you again for your extended patience. We believe this issue to now be fully resolved. Our team has also implemented additional measures and will continue monitoring closely. If you experience any issues from this point forward, please open a support ticket. UPDATE: We are continuing to monitor SJ211KVM as it is showing persistent stability issues. Additionally, at this time, our senior engineering team has been engaged to perform a thorough investigation of the underlying cause. We will provide additional updates as soon as we know more, with the goal to implement a permanent resolution once and for all. Thank you again for your patience as we work through this. UPDATE: Thank you again for your extended patience. We believe this issue to now be fully resolved. Our team has also implemented additional measures and will continue monitoring closely. If you experience any issues from this point forward, please open a support ticket.

OUTAGE - FR112nerd2KVM

RackNerd Status — Sun, 30 Nov 2025 04:52:00 +0000

We are aware that FR112nerd2KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NJ106KVM

RackNerd Status — Sat, 29 Nov 2025 18:36:00 +0000

We are aware that NJ106KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DC03LA177KVM

RackNerd Status — Sat, 29 Nov 2025 11:21:00 +0000

Re: [SCHEDULED MAINTENANCE] Backend Related Improvements -- NON CLIENT IMPACTING

RackNerd Status — Sat, 29 Nov 2025 03:40:00 +0000

As a follow-up to our previous maintenance event (Incident ID 3432), we will be conducting the second and final phase of backend optimizations to the RackNerd client portal. During this time, both the RackNerd Website and Client Portal will undergo scheduled maintenance: Maintenance Date: November 30, 2025 Start Time: 10:00 AM PST End Time: 12:00 PM PST Impact: The RackNerd Website and Client Portal may experience up to 30 minutes of intermittent downtime at any point within the maintenance window. All client servers and hosted services will remain fully online and unaffected. If you need assistance during this period, please email us at support@racknerd.com, or feel free to open a support ticket once the maintenance has concluded. This status incident will be moved to Active once the maintenance window begins. UPDATE 10:00 AM PST: Scheduled maintenance is now in progress. We will provide additional updates once it is concluded. UPDATE 10:23 AM PST: Updates for NerdVM (SolusVM) is completed and back online. Maintenance is currently underway on our website and client area (my.racknerd.com). During this period, access to the website and client portal may be limited. UPDATE 10:37 AM PST: We are about 50% through with the updates, we will provide additional information once available. UPDATE 11:00 AM PST: Scheduled maintenance is now fully complete.

OUTAGE - NYRN114KVM

RackNerd Status — Fri, 28 Nov 2025 14:53:00 +0000

OUTAGE - LAXSSD7003nerd2DC02

RackNerd Status — Fri, 28 Nov 2025 12:13:00 +0000

OUTAGE - DC03LA188KVM

RackNerd Status — Thu, 27 Nov 2025 07:16:00 +0000

OUTAGE - SJ253KVM

RackNerd Status — Thu, 27 Nov 2025 04:45:00 +0000

OUTAGE - DC03LA188KVM

RackNerd Status — Wed, 26 Nov 2025 08:48:00 +0000

We are aware that DC03LA188KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with DC03LA188KVM. Our team is investigating this further. UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately. UPDATE: It appears that DC03LA188KVM is experiencing intermittent issues again. Our engineers are performing additional diagnostic tests to identify the root cause and to get to the bottom of this. We sincerely apologize for the continued issues with this, and we will work to implement a permanent resolution ASAP. Thank you for your extended patience while we work on this. UPDATE: This is resolved at this time, and we are optimistically monitoring the server to ensure of its stability going forward. We sincerely appreciate your patience and understanding as we worked to resolve this issue. If you still encounter any issues as of now, please open a support ticket and we'd be happy to assist.

[SCHEDULED MAINTENANCE] Backend Related Improvements -- NON CLIENT IMPACTING

RackNerd Status — Tue, 25 Nov 2025 21:48:00 +0000

RackNerd's Website and Client Portals will be undergoing scheduled maintenance for backend related improvements at the following timeframe: Maintenance Start Date: November 27, 2025 Maintenance Start Time: 10:00 AM PST Maintenance End Time: 12:00 PM PST Affected Services: RackNerd Website, RackNerd Client Portal, and SolusVM (NerdVM) Panel Scope of Work: We will be implementing backend related improvements/updates to the above services. The frontend of our website and the client area portal may be unavailable for up to 30 to 60 minutes at any point within the above maintenance timeframe. Client servers will not be affected, and will remain online. If you require assistance during this maintenance timeframe, please e-mail us at support@racknerd.com, or submit a support ticket in our client area after the maintenance window is completed. We will be moving this status incident to active once the maintenance window commences. UPDATE 10:15 AM PST: Scheduled maintenance is now in progress. We will provide additional updates as they become available. UPDATE 10:55 AM PST: Scheduled maintenance is now complete. RackNerd's Website and Client Portals are now back to normal operation.

OUTAGE - DUB102KVM

RackNerd Status — Tue, 25 Nov 2025 13:24:00 +0000

OUTAGE - NYRN273KVM

RackNerd Status — Tue, 25 Nov 2025 05:12:00 +0000

OUTAGE - DUB102KVM

RackNerd Status — Tue, 25 Nov 2025 00:16:00 +0000

We are aware that DUB102KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with DUB102KVM. Our team is investigating this further. UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

OUTAGE - SEA105KVM

RackNerd Status — Mon, 24 Nov 2025 21:41:00 +0000

We are aware that SEA105KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

SG6000-R Shared Hosting Server

RackNerd Status — Mon, 24 Nov 2025 18:46:00 +0000

We are aware that DOWN - SG6000-R Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN268KVM

RackNerd Status — Mon, 24 Nov 2025 14:23:00 +0000

OUTAGE - SJ253KVM

RackNerd Status — Mon, 24 Nov 2025 11:38:00 +0000

Issue Affecting Specific IP Range on NYRN223KVM

RackNerd Status — Mon, 24 Nov 2025 03:50:00 +0000

We are currently investigating an issue affecting a specific IP range assigned to host node NYRN223KVM (192.3.187.x). Only VPS instances utilizing IPv4 addresses within this range may be experiencing intermittent connectivity or availability symptoms. All other ranges on this node remain unaffected. We will update this status incident once the routing issue has been corrected for this IP range. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN223KVM

RackNerd Status — Sun, 23 Nov 2025 09:17:00 +0000

We are aware that NYRN223KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN288KVM

RackNerd Status — Sun, 23 Nov 2025 04:58:00 +0000

We are aware that NYRN288KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ253KVM

RackNerd Status — Sun, 23 Nov 2025 04:41:00 +0000

OUTAGE - NYRN162KVM

RackNerd Status — Fri, 21 Nov 2025 19:22:00 +0000

We are aware that NYRN162KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRYZEN109

RackNerd Status — Fri, 21 Nov 2025 15:16:00 +0000

We are aware that NYRYZEN109 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN285KVM

RackNerd Status — Fri, 21 Nov 2025 02:26:00 +0000

OUTAGE - SEA113KVM

RackNerd Status — Thu, 20 Nov 2025 20:39:00 +0000

We are aware that SEA113KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SEA119KVM,SEA105KVM,SEA161KVM

RackNerd Status — Wed, 19 Nov 2025 20:13:00 +0000

We are aware that SEA119KVM,SEA105KVM,SEA161KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: SEA161KVM, SEA119KVM - These two host-nodes are back online. Please standby for further updates. UPDATE: This is now resolved for the pending one "SEA105KVM" as well . If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ161KVM

RackNerd Status — Wed, 19 Nov 2025 09:00:00 +0000

OUTAGE - NYRN115KVM

RackNerd Status — Wed, 19 Nov 2025 01:48:00 +0000

Partial Network Outage - Amsterdam Datacenter

RackNerd Status — Tue, 18 Nov 2025 02:29:00 +0000

We are aware that there is currently a partial network outage in our Amsterdam datacenter location impacting some routes. Our network engineering team is currently looking into this further. We will have more information on this shortly. UPDATE: This is now resolved. If you are still experiencing any issues, please open a support ticket and we'd be happy to assist.

OUTAGE - LAXSSD4050nerd6DC02

RackNerd Status — Tue, 18 Nov 2025 01:08:00 +0000

We are aware that LAXSSD4050nerd6DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

NYRN285KVM

RackNerd Status — Mon, 17 Nov 2025 17:23:00 +0000

We are aware of the recent instability issues NYRN285KVM has faced, and we're currently working with the New York datacenter on-site team on implementing a permanent resolution for this node, including several hardware replacements to help with stability. Another update will be posted as soon as additional information becomes available. Thank you for your patience. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE- NYRN285KVM

RackNerd Status — Mon, 17 Nov 2025 13:07:00 +0000

OUTAGE - NYRYZEN100

RackNerd Status — Mon, 17 Nov 2025 10:57:00 +0000

We are aware that NYRYZEN100 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE- DAL136KVM

RackNerd Status — Sun, 16 Nov 2025 19:42:00 +0000

We are aware that DAL136KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN285KVM

RackNerd Status — Sun, 16 Nov 2025 15:16:00 +0000

Outage - LAXSSD5805nerd2DC02, LAXSSD1081nerd2DC02, LAXSSD6020nerd7DC02, DC02LAXSSD1070nerd2, LAXSSD7002nerd2DC02

RackNerd Status — Sat, 15 Nov 2025 22:59:00 +0000

We are aware that 'LAXSSD5805nerd2DC02, LAXSSD1081nerd2DC02, LAXSSD6020nerd7DC02, DC02LAXSSD1070nerd2, LAXSSD7002nerd2DC02' is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - FIBER21-R Shared Hosting Server

RackNerd Status — Sat, 15 Nov 2025 11:03:00 +0000

We are aware that FIBER21-R Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are aware that FIBER21-R Shared Hosting Server is currently experiencing connectivity issues again. The team is diligently looking into it and updates will be posted on this matter. UPDATE: This is now resolved and the server is back online. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - FIBER22-R Shared Hosting Server

RackNerd Status — Fri, 14 Nov 2025 22:05:00 +0000

We are aware that FIBER22-R Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN196KVM

RackNerd Status — Fri, 14 Nov 2025 06:10:00 +0000

OUTAGE - FIBER21-R Shared Hosting Server

RackNerd Status — Thu, 13 Nov 2025 10:29:00 +0000

OUTAGE - SJ182KVM

RackNerd Status — Thu, 13 Nov 2025 04:43:00 +0000

We are aware that the SJ182KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN112KVM

RackNerd Status — Tue, 11 Nov 2025 20:42:00 +0000

We are aware that NYRN112KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN193KVM

RackNerd Status — Tue, 11 Nov 2025 19:09:00 +0000

We are aware that NYRN193KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DC03LA107KVM

RackNerd Status — Tue, 11 Nov 2025 15:09:00 +0000

We are aware that DC03LA107KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN115KVM

RackNerd Status — Tue, 11 Nov 2025 02:05:00 +0000

We are aware that the NYRN115KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN194KVM

RackNerd Status — Mon, 10 Nov 2025 19:38:00 +0000

We are aware that the NYRN194KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

SEA163KVM, SEA162KVM, SEA118KVM and SEA143KVM

RackNerd Status — Mon, 10 Nov 2025 18:59:00 +0000

We are currently investigating an issue affecting 4x physical host nodes in our Seattle location. It appears that the Power Distribution Unit (PDU) in the rack hosting the following nodes has failed and/or is experiencing issues: SEA163KVM SEA162KVM SEA118KVM SEA143KVM Our on-site team in Seattle is actively working to replace the PDU. During this process, customers with VPS services hosted on these nodes may experience periods of intermittent availability. We are doing our best to expedite the process, and minimize downtime as much as possible. We appreciate your patience and understanding while we work through this issue. Updates will be posted to this status incident event as more information becomes available. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - FIBER21-R Shared Hosting Server

RackNerd Status — Mon, 10 Nov 2025 10:58:00 +0000

We are aware that the FIBER21-R Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: Service has been restored, and the FIBER21-R shared hosting server is back online. Our engineering team has applied corrective measures and is continuing to monitor the node closely to ensure stability and performance.

OUTAGE - DAL158KVM

RackNerd Status — Mon, 10 Nov 2025 10:48:00 +0000

We are aware that the DAL158KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Partial Network Outage - San Jose Datacenter

RackNerd Status — Mon, 10 Nov 2025 08:44:00 +0000

We are aware that there is currently a partial network outage in our San Jose datacenter location impacting some routes. Our network engineering team is currently looking into this further. We will have more information on this shortly. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - 7950XNY301

RackNerd Status — Mon, 10 Nov 2025 01:34:00 +0000

OUTAGE - FIBER21-R Shared Hosting Server

RackNerd Status — Sat, 08 Nov 2025 12:13:00 +0000

We are aware that the FIBER21-R Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - FIBER21-R Shared Hosting Server

RackNerd Status — Fri, 07 Nov 2025 22:03:00 +0000

We are aware that the FIBER21-R Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - 7950XSJ301

RackNerd Status — Fri, 07 Nov 2025 02:46:00 +0000

OUTAGE - SJ182KVM

RackNerd Status — Fri, 07 Nov 2025 02:00:00 +0000

Outage- Partial network outage in our Seattle datacenter

RackNerd Status — Thu, 06 Nov 2025 11:47:00 +0000

We are aware that there is currently a partial network outage in our Seattle datacenter location impacting some routes. Our network engineering team is currently looking into this further. We will have more information on this shortly. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN273KVM

RackNerd Status — Wed, 05 Nov 2025 22:54:00 +0000

OUTAGE - NYRN115KVM

RackNerd Status — Tue, 04 Nov 2025 06:39:00 +0000

OUTAGE - DUB102KVM

RackNerd Status — Tue, 04 Nov 2025 01:46:00 +0000

OUTAGE - NYRN199KVM

RackNerd Status — Mon, 03 Nov 2025 06:55:00 +0000

OUTAGE - NYRN273KVM

RackNerd Status — Sun, 02 Nov 2025 20:25:00 +0000

OUTAGE - SJ247KVM

RackNerd Status — Sun, 02 Nov 2025 04:40:00 +0000

OUTAGE - LAXSSD3001nerd3DC02

RackNerd Status — Sun, 02 Nov 2025 00:49:00 +0000

We are aware that LAXSSD3001nerd3DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ256KVM

RackNerd Status — Sat, 01 Nov 2025 16:49:00 +0000

We are aware that SJ256KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DC03LA124KVM

RackNerd Status — Fri, 31 Oct 2025 17:48:00 +0000

We are aware that DC03LA124KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DC03LA124KVM

RackNerd Status — Thu, 30 Oct 2025 17:10:00 +0000

OUATGE - NYRN196KVM

RackNerd Status — Wed, 29 Oct 2025 19:38:00 +0000

OUTAGE - DAL152KVM

RackNerd Status — Wed, 29 Oct 2025 19:28:00 +0000

We are aware that DAL152KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with DAL152KVM. Our team is investigating this further. UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

Partial Network Outage - Los Angeles DC-03

RackNerd Status — Wed, 29 Oct 2025 03:36:00 +0000

Outage - SEA103KVM

RackNerd Status — Tue, 28 Oct 2025 14:01:00 +0000

OUTAGE - DC03LA105KVM

RackNerd Status — Tue, 28 Oct 2025 03:24:00 +0000

We are aware that DC03LA105KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DUB099KVM

RackNerd Status — Mon, 27 Oct 2025 22:51:00 +0000

We are aware that DUB099KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DC03LA105KVM

RackNerd Status — Mon, 27 Oct 2025 18:11:00 +0000

OUATGE - NYRN196KVM

RackNerd Status — Mon, 27 Oct 2025 17:32:00 +0000

OUTAGE - DC03LA001KVM

RackNerd Status — Mon, 27 Oct 2025 17:23:00 +0000

OUTAGE - DUB112KVM

RackNerd Status — Mon, 27 Oct 2025 17:21:00 +0000

We are aware that DUB112KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN273KVM

RackNerd Status — Sun, 26 Oct 2025 15:53:00 +0000

OUTAGE - 7950XCHI301

RackNerd Status — Sat, 25 Oct 2025 15:56:00 +0000

OUTAGE - Fiber18-R (One Shared/Reseller Hosting Server in Los Angeles)

RackNerd Status — Sat, 25 Oct 2025 11:59:00 +0000

We are aware that Fiber18-R (One Shared/Reseller Hosting Server in Los Angeles) is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. Then change the status from "Investigating" to

OUTAGE - DAL175KVM and DAL174KVM

RackNerd Status — Sat, 25 Oct 2025 10:13:00 +0000

We are aware that DAL175KVM and DAL174KVM are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: The issue has been resolved with the exception of one node, which is still offline: DAL175KVM. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DUB112KVM

RackNerd Status — Fri, 24 Oct 2025 15:54:00 +0000

OUTAGE - DC03LA001KVM

RackNerd Status — Fri, 24 Oct 2025 15:53:00 +0000

We are aware that DC03LA001KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with DC03LA001KVM. Our team is investigating this further. UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

OUTAGE - NYRN196KVM

RackNerd Status — Fri, 24 Oct 2025 15:32:00 +0000

We are aware that NYRN196KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with NYRN196KVM. Our team is investigating this further. UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

OUTAGE - ASH136KVM

RackNerd Status — Fri, 24 Oct 2025 10:22:00 +0000

We are aware that ASH136KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - CHI147KVM

RackNerd Status — Fri, 24 Oct 2025 09:20:00 +0000

We are aware that CHI147KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN284KVM

RackNerd Status — Fri, 24 Oct 2025 00:03:00 +0000

We are aware that NYRN284KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Scheduled Maintenance - New York Datacenter

RackNerd Status — Thu, 23 Oct 2025 23:01:00 +0000

As previously communicated to affected customers via email, the following nodes will be undergoing a scheduled maintenance window shortly: NYRN261KVM, NYRN262KVM, NYRN259KVM, NYRN258KVM Our team will be closely monitoring throughout this process, and will work closely with the on-site datacenter team to minimize disruption. We will update this status incident once the maintenance window is fully completed. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN199KVM

RackNerd Status — Thu, 23 Oct 2025 19:36:00 +0000

OUTAGE - 7950XCHI303

RackNerd Status — Thu, 23 Oct 2025 17:11:00 +0000

OUTAGE - 7950XASH102

RackNerd Status — Thu, 23 Oct 2025 14:59:00 +0000

We are aware that 7950XASH102 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DAL144KVM

RackNerd Status — Thu, 23 Oct 2025 14:05:00 +0000

We are aware that DAL144KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ247KVM

RackNerd Status — Thu, 23 Oct 2025 13:54:00 +0000

OUTAGE - CHIRYZEN101

RackNerd Status — Wed, 22 Oct 2025 15:11:00 +0000

We are aware that CHIRYZEN101 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DAL143KVM

RackNerd Status — Tue, 21 Oct 2025 19:11:00 +0000

We are aware that DAL143KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - CHI190KVM

RackNerd Status — Tue, 21 Oct 2025 06:57:00 +0000

We are aware that CHI190KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with CHI190KVM. Our team is investigating this further. UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

OUTAGE - NYRYZEN101 and NYRN189KVM

RackNerd Status — Tue, 21 Oct 2025 05:27:00 +0000

We are aware that NYRYZEN101 and NYRN189KVM are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE- 7950XCHI301

RackNerd Status — Tue, 21 Oct 2025 00:25:00 +0000

OUTAGE - DC03LA131KVM

RackNerd Status — Mon, 20 Oct 2025 14:20:00 +0000

Outage - NYRN199KVM

RackNerd Status — Mon, 20 Oct 2025 09:07:00 +0000

OUTAGE - SJ253KVM

RackNerd Status — Sun, 19 Oct 2025 12:52:00 +0000

Partial Network Outage - San Jose Datacenter

RackNerd Status — Sun, 19 Oct 2025 07:28:00 +0000

We are aware that there is currently a partial network outage in our 'San Jose' datacenter location impacting some routes. Our network engineering team is currently looking into this further. We will have more information on this shortly. UPDATE: This is now resolved except these two host-nodes "SJ255KVM" and "SJ167KVM". Please standby for more updates. UPDATE: This is resolved completely. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN252KVM

RackNerd Status — Sun, 19 Oct 2025 01:03:00 +0000

We are aware that NYRN252KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SEA105KVM

RackNerd Status — Sun, 19 Oct 2025 00:03:00 +0000

We are aware that SEA105KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DE2000 Shared Hosting Server

RackNerd Status — Sat, 18 Oct 2025 23:26:00 +0000

We are aware that DE2000 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - CHI190KVM

RackNerd Status — Sat, 18 Oct 2025 17:15:00 +0000

OUTAGE - CHI155KVM

RackNerd Status — Fri, 17 Oct 2025 15:59:00 +0000

We are aware that CHI155KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with CHI155KVM. Our team is investigating this further. UPDATE: An on-site datacenter engineer is currently working on this. It appears to be related to some failed hardware components on this node that will need to be replaced. We will provide additional information once available. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN199KVM

RackNerd Status — Fri, 17 Oct 2025 11:37:00 +0000

OUTAGE - NYRN273KVM

RackNerd Status — Fri, 17 Oct 2025 10:38:00 +0000

OUTAGE - SJ253KVM

RackNerd Status — Thu, 16 Oct 2025 23:40:00 +0000

We are aware that SJ253KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with SJ253KVM. Our team is investigating this further. UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately. UPDATE: It appears that SJ253KVM is experiencing intermittent issues again. Our engineers are performing additional diagnostic tests to identify the root cause and to get to the bottom of this. We sincerely apologize for the continued issues with this, and we will work to implement a permanent resolution ASAP. Thank you for your extended patience while we work on this. UPDATE: This is resolved at this time, and we are optimistically monitoring the server to ensure of its stability going forward. We sincerely appreciate your patience and understanding as we worked to resolve this issue. If you still encounter any issues as of now, please open a support ticket and we'd be happy to assist. UPDATE: We are continuing to monitor SJ253KVM as it is showing persistent stability issues. Additionally, at this time, our senior engineering team has been engaged to perform a thorough investigation of the underlying cause. We will provide additional updates as soon as we know more, with the goal to implement a permanent resolution once and for all. Thank you again for your patience as we work through this. UPDATE: Thank you again for your extended patience. We believe this issue to now be fully resolved. Our team has also implemented additional measures and will continue monitoring closely. If you experience any issues from this point forward, please open a support ticket.

Scheduled Maintenance - Amsterdam Datacenter

RackNerd Status — Thu, 16 Oct 2025 04:51:00 +0000

As previously communicated to affected customers via email back on October 2nd, Equinix will be performing a scheduled maintenance event in Amsterdam today between the period: Thursday, October 16th, 2025 – 05:00 to 17:00 UTC. Services hosted in Amsterdam may be unavailable during this period. Once Equinix has completed their work (which we are hopeful will be before the maintenance window is over), services will be restored as quickly as possible. Our team will be closely monitoring throughout this process and doing everything we can to minimize disruption. We will update this status incident once the maintenance window is fully completed. UPDATE: We've been told that this maintenance is now being wrapped up, we should have services back online shortly. UPDATE: We are in the process of re-energizing our cabinets. UPDATE 16:49 UTC: At this time, all Amsterdam nodes are back online and fully operational, with the exception of AMS106KVM. We are awaiting confirmation from the on-site team to verify that AMS106KVM has been powered on correctly. Further updates will be provided regarding this node as soon as we have more information. UPDATE: All Amsterdam nodes are back online, including 'AMS106KVM'. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN014KVM

RackNerd Status — Tue, 14 Oct 2025 21:15:00 +0000

We are aware that NYRN014KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN252KVM

RackNerd Status — Tue, 14 Oct 2025 18:02:00 +0000

OUTAGE - 7950XSJ302

RackNerd Status — Tue, 14 Oct 2025 13:32:00 +0000

OUTAGE - SJ253KVM

RackNerd Status — Tue, 14 Oct 2025 10:04:00 +0000

OUTAGE - 7950XSJ303.nerdvm.com

RackNerd Status — Tue, 14 Oct 2025 05:27:00 +0000

We are aware that 7950XSJ303.nerdvm.com is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DUB102KVM

RackNerd Status — Tue, 14 Oct 2025 05:06:00 +0000

OUTAGE - NYRN273KVM

RackNerd Status — Mon, 13 Oct 2025 06:37:00 +0000

OUTAGE - SJ247KVM

RackNerd Status — Mon, 13 Oct 2025 05:49:00 +0000

OUTAGE - 7950XSJ300

RackNerd Status — Mon, 13 Oct 2025 01:37:00 +0000

We are aware that 7950XSJ300 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - LAXSSD630nerd1DC02

RackNerd Status — Sun, 12 Oct 2025 13:17:00 +0000

We are aware that LAXSSD630nerd1DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - ATLRYZEN100, ATL106KVM, ATL108KVM, ATL113KVM, ATL101KVM, ATL134KVM, ATL131KVM, ATL103KVM

RackNerd Status — Fri, 10 Oct 2025 13:42:00 +0000

We are aware that ATLRYZEN100, ATL106KVM, ATL108KVM, ATL113KVM, ATL101KVM, ATL134KVM, ATL131KVM, ATL103KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SEA103KVM

RackNerd Status — Fri, 10 Oct 2025 10:07:00 +0000

OUTAGE - DC03LA127KVM

RackNerd Status — Thu, 09 Oct 2025 18:34:00 +0000

We are aware that DC03LA127KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DC03LA120KVM , DC03LA127KVM

RackNerd Status — Thu, 09 Oct 2025 13:30:00 +0000

We are aware that DC03LA120KVM , DC03LA127KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DUB099KVM

RackNerd Status — Wed, 08 Oct 2025 11:14:00 +0000

We are aware that DUB099KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Partial Network Outage - San Jose Datacenter

RackNerd Status — Wed, 08 Oct 2025 08:13:00 +0000

We are aware that there is currently a partial network outage in our San Jose datacenter location impacting some routes. Our network engineering team is currently looking into this further. We will have more information on this shortly. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN280KVM

RackNerd Status — Mon, 06 Oct 2025 00:36:00 +0000

We are aware that NYRN280KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN289KVM

RackNerd Status — Sun, 05 Oct 2025 13:25:00 +0000

We are aware that NYRN289KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DE2000 Shared Hosting Server

RackNerd Status — Sun, 05 Oct 2025 07:07:00 +0000

We are aware that "DE2000 Shared Hosting Server" is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN007KVM

RackNerd Status — Sat, 04 Oct 2025 20:15:00 +0000

We are aware that NYRN007KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN199KVM

RackNerd Status — Sat, 04 Oct 2025 05:38:00 +0000

OUTAGE - NYRN252KVM

RackNerd Status — Fri, 03 Oct 2025 14:54:00 +0000

Connectivity Issues – US-West (Cogent)

RackNerd Status — Fri, 03 Oct 2025 02:09:00 +0000

We are currently observing less-than-ideal connectivity in our US-West region, specifically impacting routes traversing Cogent in locations such as San Jose and Seattle. Customers in these regions, or whose traffic paths must pass through these areas, may experience degraded connectivity or intermittent packet loss. For context, Cogent Communications is a major global Internet Service Provider (ISP) and one of the largest Tier 1 backbone carriers. Tier 1 providers like Cogent form part of the “core” of the Internet, interconnecting with other large networks worldwide. Because so much Internet traffic ultimately depends on these backbones, an issue with a Tier 1 provider can have ripple effects — not just for RackNerd, but for many providers and external services across the Internet that rely on Cogent either directly or indirectly. Other carriers that peer with Cogent may also be affected, which broadens the scope of impact. Please also note: even if your services are not hosted in San Jose or Seattle, you may still observe intermittent connectivity issues. This is because a large portion of global Internet backbone traffic flows through the US West Coast, and certain routes are inevitably influenced by these disruptions. In short, this is a broader Internet connectivity problem rather than something specific to our infrastructure. Our upstream providers are actively engaged and working on implementing a workaround solution, while we await Cogent’s team to apply permanent fixes on their side. We will continue to provide updates here as more information becomes available. Thank you for your patience and understanding. UPDATE 7:55 PM Pacific: It appears Cogent has updated their own status page as well at https://ecogent.cogentco.com/network-status -- "Customers with traffic traversing the Cogent network backbone in the midwestern United States region may see latency, packet loss, or other issues. The Cogent NOC is currently investigating. There is no ETR at this time. The master case for this issue is HD305477725." UPDATE 9:42 PM Pacific: While Cogent’s own status page has not yet reported any change to their master case, we have observed a significant improvement in connectivity. At this time, the majority of earlier affected routes are operating normally again. We will continue to closely monitor the situation and provide further updates as needed. UPDATE 10:00 PM Pacific: Connectivity has remained mostly stable for some time now, and we are officially downgrading this incident to “Watching” status on our end. While Cogent’s own status page has not yet reflected any change, from what we have observed, the majority of routes are now resolved and operating normally. We will continue to monitor closely. Please note that while services are largely restored, there is still a possibility of intermittent issues until Cogent fully resolves the root cause. This incident will remain open in “Watching” status and will be considered officially closed once Cogent confirms resolution on their side. UPDATE: Cogent has officially updated this as resolved on their side. This incident is now going to be considered fully resolved.

Outage - SJ249KVM

RackNerd Status — Thu, 02 Oct 2025 23:25:00 +0000

OUTAGE - 7950XNY201

RackNerd Status — Thu, 02 Oct 2025 01:13:00 +0000

We are aware that 7950XNY201 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues, please open a support ticket, and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with 7950XNY201. Our team is investigating this further. UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

Scheduled Maintenance - DC03LA001KVM, DC03LA120KVM, DC03LA121KVM, DC03LA122KVM, DC03LA123KVM

RackNerd Status — Wed, 01 Oct 2025 17:57:00 +0000

As previously communicated to affected customers via email, the following 5 nodes will undergo a scheduled maintenance window today between 11:00 AM – 3:00 PM Pacific Time: DC03LA001KVM DC03LA120KVM DC03LA121KVM DC03LA122KVM DC03LA123KVM Expected downtime per node is under 45–60 minutes. We will update this status incident once the maintenance window is fully completed. UPDATE: This is now fully completed. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DE2000 (One Shared/Reseller Hosting Server in Frankfurt)

RackNerd Status — Wed, 01 Oct 2025 13:51:00 +0000

We are aware that DE2000 (One Shared/Reseller Hosting Server in Frankfurt) is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - FIBER22-R Shared Hosting Server

RackNerd Status — Wed, 01 Oct 2025 07:30:00 +0000

OUTAGE - DAL134KVM

RackNerd Status — Wed, 01 Oct 2025 07:23:00 +0000

We are aware that DAL134KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DAL154KVM

RackNerd Status — Wed, 01 Oct 2025 04:26:00 +0000

We are aware that DAL154KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DC03LA145KVM

RackNerd Status — Tue, 30 Sep 2025 18:49:00 +0000

We are aware that DC03LA145KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SEA138KVM

RackNerd Status — Tue, 30 Sep 2025 09:19:00 +0000

We are aware that SEA138KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues, please open a support ticket and we'd be happy to assist.

Partial Network Outage - Ashburn Datacenter

RackNerd Status — Tue, 30 Sep 2025 03:55:00 +0000

We are aware that there is currently a partial network outage in our Ashburn datacenter location impacting some routes. Our network engineering team is currently looking into this further. We will have more information on this shortly. UPDATE: This is now resolved. If you are still experiencing any issues, please open a support ticket and we'd be happy to assist.

OUTAGE - 7950XNY300

RackNerd Status — Mon, 29 Sep 2025 11:51:00 +0000

We are aware that 7950XNY300 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues, please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with 7950XNY300. Our team is investigating this further. UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

OUTAGE - 7950XNY206

RackNerd Status — Mon, 29 Sep 2025 07:52:00 +0000

We are aware that 7950XNY206 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - ASH128KVM

RackNerd Status — Sun, 28 Sep 2025 05:55:00 +0000

Outage - DC03LA137KVM

RackNerd Status — Sat, 27 Sep 2025 14:50:00 +0000

We are aware that DC03LA137KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE- 7950XCHI301

RackNerd Status — Fri, 26 Sep 2025 16:38:00 +0000

We are aware that 7950XCHI301 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues, please open a support ticket and we'd be happy to assist.

OUTAGE - DC03LA137KVM

RackNerd Status — Fri, 26 Sep 2025 06:15:00 +0000

OUTAGE - NYRN199KVM

RackNerd Status — Thu, 25 Sep 2025 06:59:00 +0000

We are aware that NYRN199KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues, please open a support ticket and we'd be happy to assist.

OUTAGE- DC03LA121KVM

RackNerd Status — Thu, 25 Sep 2025 02:17:00 +0000

We are aware that DC03LA121KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DE2000 (One Shared/Reseller Hosting Server in Frankfurt)

RackNerd Status — Wed, 24 Sep 2025 14:49:00 +0000

OUTAGE - TOR106KVM

RackNerd Status — Wed, 24 Sep 2025 09:57:00 +0000

We are aware that TOR106KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Scheduled Reboot - Fiber22-R

RackNerd Status — Tue, 23 Sep 2025 17:27:00 +0000

As previously scheduled with Fiber22-R customers via email, server FIBER22-R will undergo a quick reboot at some point within this maintenance window today: 10:30 AM – 11:30 AM Pacific Time. Expected downtime is less than 10–15 minutes, as this is only a reboot. We will update this status once the reboot has been successfully completed. UPDATE 11:35 AM Pacific: Due to updated communication from our software vendor, the maintenance window for server Fiber22-R is being extended slightly. The reboot is still happening today and will remain a quick process (expected downtime less than 10–15 minutes). The reboot will now occur at some point within the next hour. We will update this status once the reboot has been successfully completed. UPDATE 11:51 AM Pacific: This is now in progress. UPDATE : This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN165KVM

RackNerd Status — Tue, 23 Sep 2025 14:43:00 +0000

We are aware that NYRN165KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ181KVM

RackNerd Status — Tue, 23 Sep 2025 08:49:00 +0000

We are aware that SJ181KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - LAXSSD7003nerd2DC02

RackNerd Status — Tue, 23 Sep 2025 06:36:00 +0000

OUTAGE - CHI160KVM

RackNerd Status — Sun, 21 Sep 2025 20:20:00 +0000

We are aware that CHI160KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - ASH128KVM

RackNerd Status — Sun, 21 Sep 2025 16:48:00 +0000

OUTAGE - 7950XCHI303

RackNerd Status — Sun, 21 Sep 2025 12:58:00 +0000

OUTAGE - CHIRYZEN104

RackNerd Status — Sun, 21 Sep 2025 05:36:00 +0000

We are aware that CHIRYZEN104 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DE2000 Shared Hosting Server

RackNerd Status — Sun, 21 Sep 2025 05:17:00 +0000

OUTAGE - DAL141KVM

RackNerd Status — Sat, 20 Sep 2025 04:15:00 +0000

OUTAGE - 7950XCHI303

RackNerd Status — Fri, 19 Sep 2025 19:27:00 +0000

OUTAGE - DC03LA103KVM, DC03LA106KVM, DC03LA110KVM, DC03LA112KVM and DC03LA113KVM

RackNerd Status — Fri, 19 Sep 2025 10:38:00 +0000

We are aware that DC03LA103KVM, DC03LA106KVM, DC03LA110KVM, DC03LA112KVM and DC03LA113KVM are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DC03LA109KVM

RackNerd Status — Fri, 19 Sep 2025 09:57:00 +0000

We are aware that DC03LA109KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues, please open a support ticket, and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with DC03LA109KVM. Our team is investigating this further. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - CHI136KVM

RackNerd Status — Thu, 18 Sep 2025 21:36:00 +0000

We are aware that CHI136KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: Physical intervention is required to resolve this issue, as our attempts to reboot the server via remote means were not successful. The on-site datacenter team is currently looking into this device further. We will update this status incident with additional information once available. We appreciate your patience. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SEA125KVM

RackNerd Status — Thu, 18 Sep 2025 05:03:00 +0000

We are aware that SEA125KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues, please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN105KVM

RackNerd Status — Thu, 18 Sep 2025 03:54:00 +0000

We are aware that NYRN105KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues, please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with NYRN105KVM. Our team is investigating this further. UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

OUTAGE - NYRN232KVM

RackNerd Status — Wed, 17 Sep 2025 13:34:00 +0000

OUTAGE - DAL100KVM

RackNerd Status — Wed, 17 Sep 2025 12:25:00 +0000

We are aware that DAL100KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with DAL100KVM. Our team is investigating this further. UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

OUTAGE - SG7000-R Shared Hosting Server

RackNerd Status — Tue, 16 Sep 2025 15:29:00 +0000

We are aware that SG7000-R Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN271KVM

RackNerd Status — Mon, 15 Sep 2025 02:36:00 +0000

We are aware that NYRN271KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DAL118KVM, DAL113KVM, DAL122KVM, DAL163KVM, DAL166KVM

RackNerd Status — Mon, 15 Sep 2025 00:34:00 +0000

We are aware that DAL118KVM, DAL113KVM, DAL122KVM, DAL163KVM, DAL166KVM are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN284KVM

RackNerd Status — Sun, 14 Sep 2025 22:15:00 +0000

We are aware that NYRN284KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: In order to finalize and validate some configuration changes on this node, we will need to briefly take it offline once more, for approximately 15 minutes. We appreciate your patience and understanding, and we will provide confirmation once the work is completed. UPDATE: We have identified a potential hardware issue related to the motherboard and/or CPU on this node. At this time, the server remains online, though you may notice intermittent connectivity. Our on-site technicians are preparing to replace the affected components in order to restore full stability. We will provide further updates as the work progresses. UPDATE: The server continues to remain online while we await the datacenter remote hands team to perform the component swap. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - 7950XCHI303

RackNerd Status — Sun, 14 Sep 2025 00:42:00 +0000

OUTAGE - NYRN284KVM

RackNerd Status — Fri, 12 Sep 2025 09:06:00 +0000

We are aware that NYRN284KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN263KVM

RackNerd Status — Thu, 11 Sep 2025 22:37:00 +0000

OUTAGE - MIA1000 Shared Hosting Server

RackNerd Status — Thu, 11 Sep 2025 13:35:00 +0000

We are aware that MIA1000 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DUB107KVM

RackNerd Status — Thu, 11 Sep 2025 11:13:00 +0000

We are aware that DUB107KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Scheduled Emergency Maintenance - Dublin

RackNerd Status — Thu, 11 Sep 2025 09:31:00 +0000

As previously communicated via email to affected customers, a maintenance window will be taking place today in our Dublin facility. Maintenance Window: September 11, 2025 – 11 AM to 3 PM Dublin Time Expected Impact: Less than 30 minutes of downtime per affected node, occurring at some point within the window. Affected Nodes: DUB100KVM, DUB102KVM, DUB108KVM We will provide an update once the maintenance has been completed. UPDATE: Maintenance for DUB100KVM is now complete. Services on this node are back online. We will continue to provide additional updates here as work progresses on the remaining nodes. UPDATE: Maintenance for DUB102KVM is now complete. Services on this node are back online. We will continue to provide additional updates here as work progresses on the remaining nodes. UPDATE: Maintenance for DUB108KVM is now complete. Services on this node are back online. We will continue to provide additional updates here as work progresses on the remaining nodes. FINAL UPDATE: Maintenance for all affected Dublin nodes has been completed successfully. All services are online and fully operational. This concludes the scheduled maintenance window.

OUTAGE - ASH128KVM

RackNerd Status — Wed, 10 Sep 2025 15:12:00 +0000

OUTAGE - NYRN284KVM

RackNerd Status — Wed, 10 Sep 2025 13:56:00 +0000

We are aware that NYRN284KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Scheduled Maintenance - Dublin

RackNerd Status — Wed, 10 Sep 2025 12:31:00 +0000

As previously communicated via email to affected customers, maintenance will be taking place today in our Dublin facility. Maintenance Window: September 10, 2025 – 2:00 PM to 10:00 PM Dublin Time Expected Impact: Less than 45-60 minutes of downtime per affected node, occurring at some point within the window. Affected Nodes: DUB099KVM, DUB104KVM, DUB105KVM, DUB107KVM, DUB109KVM, DUB110KVM. We will provide an update once the maintenance has been completed. UPDATE: Maintenance for DUB105KVM is now complete. Services on this node are back online. We will continue to provide additional updates here as work progresses on the remaining nodes. UPDATE: Maintenance for DUB107KVM is now complete. Services on this node are back online. We will continue to provide additional updates here as work progresses on the remaining nodes. UPDATE: Maintenance for DUB109KVM is now complete. Services on this node are back online. We will continue to provide additional updates here as work progresses on the remaining nodes. UPDATE: Maintenance for DUB099KVM is now complete. Services on this node are back online. We will continue to provide additional updates here as work progresses on the remaining nodes. UPDATE: Maintenance for DUB110KVM is now complete. Services on this node are back online. We will continue to provide additional updates here as work progresses on the remaining nodes. UPDATE: Maintenance for DUB104KVM is now complete. Services on this node are back online. We will continue to provide additional updates here as work progresses on the remaining nodes. FINAL UPDATE: Maintenance for all affected Dublin nodes has been completed successfully. All services are online and fully operational. This concludes the scheduled maintenance window.

OUTAGE - NYRN188KVM

RackNerd Status — Wed, 10 Sep 2025 09:47:00 +0000

We are aware that NYRN188KVM is currently experiencing issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - NYRN252KVM

RackNerd Status — Tue, 09 Sep 2025 18:18:00 +0000

OUTAGE - Fiber22-R(Shared Hosting Server in Los Angeles DC-02)

RackNerd Status — Tue, 09 Sep 2025 03:52:00 +0000

We are aware that Fiber22-R is currently experiencing issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. Our team will continue to monitor the server closely for stability to ensure smooth operation moving forward.

OUTAGE - 7950XNY206

RackNerd Status — Mon, 08 Sep 2025 22:16:00 +0000

We are aware that 7950XNY206 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN115KVM

RackNerd Status — Mon, 08 Sep 2025 10:35:00 +0000

Outage - SEARYZEN101

RackNerd Status — Mon, 08 Sep 2025 04:47:00 +0000

We are aware that SEARYZEN101 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE- DAL161KVM

RackNerd Status — Sun, 07 Sep 2025 17:01:00 +0000

We are aware that DAL161KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - NYRN271KVM, NYRN140KVM

RackNerd Status — Sun, 07 Sep 2025 08:10:00 +0000

We are aware that NYRN271KVM and NYRN140KVM are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DC03LA107KVM

RackNerd Status — Sat, 06 Sep 2025 17:06:00 +0000

OUTAGE - Fiber23-R (One Shared/Reseller Hosting Server in Los Angeles DC-02)

RackNerd Status — Sat, 06 Sep 2025 16:49:00 +0000

We are aware that Fiber23-R (One Shared/Reseller Hosting Server in Los Angeles DC-02) is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - SJ180KVM

RackNerd Status — Sat, 06 Sep 2025 02:02:00 +0000

We are aware that SJ180KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - DUB107KVM

RackNerd Status — Fri, 05 Sep 2025 04:55:00 +0000

We are aware that DUB107KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - Shared Hosting Server FIBER22-R

RackNerd Status — Thu, 04 Sep 2025 13:38:00 +0000

We are aware that Shared Hosting Server Fiber22-R is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: An on-site technician is currently troubleshooting the issue with this server. We hope to have a resolution in place shortly. Thank you for your continued patience, and we will update this status incident once we have additional updates. UPDATE 10:36 AM PDT: Our on-site technician continues to actively work on Fiber22-R. At this stage, additional time is needed to thoroughly complete the troubleshooting and implement the required fixes in a careful, methodical way. This process is not instantaneous, as multiple steps are involved and we want to ensure the resolution is both effective and lasting. The current estimated timeframe for full restoration is approximately 2–3 hours. Please rest assured that we are giving this our full attention and are committed to bringing services back online as quickly as possible. Thank you again for your continued patience and understanding. UPDATE 1:07 PM PDT: Our on-site technician continues to work diligently on Shared Hosting Server Fiber22-R. While we had initially anticipated a 2–3 hour restoration window, the troubleshooting process has revealed additional complexities involving multiple factors that must be carefully addressed. We want to emphasize that all customer data is safe and not at risk. The challenges at hand are purely technical in nature. At this time, we may need additional time beyond our initial ETA. We understand the inconvenience this may cause, and we sincerely appreciate your patience and understanding as our team continues to dedicate full resources and focus toward resolving this incident. Further updates will be posted here as more information becomes available, and we will share an updated ETA as soon as possible. UPDATE 3:00 PM PDT: We are pleased to report that the issue affecting Shared Hosting Server Fiber22-R has been fully resolved. Services are now restored and operating normally. Our team has verified stability across the environment, and we will continue to monitor the server closely to ensure there are no further issues. We sincerely thank you for your patience and understanding while we worked through this matter.

OUTAGE - NYRN273KVM

RackNerd Status — Wed, 03 Sep 2025 21:54:00 +0000

OUTAGE - DALRYZEN102

RackNerd Status — Wed, 03 Sep 2025 14:54:00 +0000

We are aware that DALRYZEN102 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SEA150KVM

RackNerd Status — Wed, 03 Sep 2025 11:04:00 +0000

We are aware that SEA150KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ196KVM

RackNerd Status — Wed, 03 Sep 2025 01:34:00 +0000

OUTAGE - SJ177KVM

RackNerd Status — Tue, 02 Sep 2025 14:58:00 +0000

OUTAGE - DE2000 Shared Hosting Server

RackNerd Status — Tue, 02 Sep 2025 11:54:00 +0000

Outage - SJ186KVM

RackNerd Status — Mon, 01 Sep 2025 05:58:00 +0000

We are aware that SJ186KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - ATL131KVM

RackNerd Status — Sun, 31 Aug 2025 13:06:00 +0000

We are aware that ATL131KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - SJ186KVM

RackNerd Status — Sun, 31 Aug 2025 11:19:00 +0000

OUTAGE - SJ131KVM

RackNerd Status — Sat, 30 Aug 2025 22:10:00 +0000

We are aware that NYRN176KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN176KVM

RackNerd Status — Sat, 30 Aug 2025 09:27:00 +0000

MySQL Issue - Fiber21-R

RackNerd Status — Sat, 30 Aug 2025 04:02:00 +0000

We are investigating an issue with the MySQL/MariaDB service on shared hosting server Fiber21-R. We will share an additional update once available. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN212KVM and NYRN213KVM

RackNerd Status — Fri, 29 Aug 2025 18:27:00 +0000

We are aware that NYRN212KVM and NYRN213KVM are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This node, NYRN213KVM, is now resolved. If you are still experiencing any issues, please open a support ticket and we'd be happy to assist. UPDATE: This node, NYRN212KVM, is also now resolved. If you are still experiencing any issues, please open a support ticket and we'd be happy to assist.

OUTAGE - 7950XNY301

RackNerd Status — Fri, 29 Aug 2025 17:50:00 +0000

OUTAGE - CHI138KVM

RackNerd Status — Fri, 29 Aug 2025 11:47:00 +0000

We are aware that CHI138KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SEA103KVM

RackNerd Status — Fri, 29 Aug 2025 03:31:00 +0000

OUTAGE - MIA1000 Shared Hosting Server

RackNerd Status — Wed, 27 Aug 2025 13:26:00 +0000

Outage - 7950XCHI302

RackNerd Status — Tue, 26 Aug 2025 21:50:00 +0000

We are aware that 7950XCHI302 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues, please open a support ticket, and we'd be happy to assist.

OUTAGE - DE2000 Shared Hosting Server

RackNerd Status — Tue, 26 Aug 2025 10:46:00 +0000

OUTAGE - FIBER22-R

RackNerd Status — Tue, 26 Aug 2025 04:13:00 +0000

We are aware that FIBER22-R is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues, please open a support ticket, and we'd be happy to assist.

OUTAGE - DAL129KVM and DAL153KVM

RackNerd Status — Mon, 25 Aug 2025 14:21:00 +0000

We are aware that DAL129KVM and DAL153KVM are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN112KVM

RackNerd Status — Mon, 25 Aug 2025 10:56:00 +0000

OUTAGE - LAXSSD670nerd1DC02

RackNerd Status — Mon, 25 Aug 2025 10:11:00 +0000

We are aware that LAXSSD670nerd1DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - 7950XCHI303

RackNerd Status — Sun, 24 Aug 2025 19:11:00 +0000

OUTAGE - SEA148KVM

RackNerd Status — Sun, 24 Aug 2025 10:59:00 +0000

We are aware that SEA148KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ163KVM

RackNerd Status — Sun, 24 Aug 2025 06:29:00 +0000

OUTAGE - DUB107KVM

RackNerd Status — Sat, 23 Aug 2025 08:57:00 +0000

We are aware that DUB107KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: We are still working with our upstream provider to resolve the outage. Please standby until we get additional updates. UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

OUTAGE - Multiple host-nodes at LA DC-03 datacenter

RackNerd Status — Fri, 22 Aug 2025 12:22:00 +0000

We are aware that there is currently a partial network outage in our LA DC-03 datacenter location impacting some routes. Our network engineering team is currently looking into this further. We will have more information on this shortly. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - CHIRYZEN100

RackNerd Status — Fri, 22 Aug 2025 06:12:00 +0000

We are aware that CHIRYZEN100 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - NYRN273KVM

RackNerd Status — Tue, 19 Aug 2025 23:09:00 +0000

Outage - SJ126KVM

RackNerd Status — Tue, 19 Aug 2025 22:41:00 +0000

Outage - NYRN111KVM

RackNerd Status — Tue, 19 Aug 2025 22:21:00 +0000

We are aware that NYRN111KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - 7950XSJ303

RackNerd Status — Tue, 19 Aug 2025 03:34:00 +0000

We are aware that 7950XSJ303 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues, please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with 7950XSJ303. Our team is investigating this further. UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

OUTAGE - ASH128KVM

RackNerd Status — Tue, 19 Aug 2025 02:48:00 +0000

We are aware that ASH128KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues, please open a support ticket, and we'd be happy to assist.

OUTAGE - NYRN199KVM

RackNerd Status — Tue, 19 Aug 2025 01:11:00 +0000

We are aware that NYRN199KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues, please open a support ticket, and we'd be happy to assist.

OUTAGE - 7950XDAL301 and 7950XDAL302

RackNerd Status — Tue, 19 Aug 2025 00:59:00 +0000

We are aware that 7950XDAL301 and 7950XDAL302 are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues, please open a support ticket and we'd be happy to assist.

OUTAGE - DUB099KVM, DUB110KVM

RackNerd Status — Sun, 17 Aug 2025 22:03:00 +0000

We are aware that DUB099KVM, DUB110KVM are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - ASH120KVM

RackNerd Status — Sun, 17 Aug 2025 16:00:00 +0000

We are aware that ASH120KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - 7950XCHI301

RackNerd Status — Sun, 17 Aug 2025 06:45:00 +0000

Outage - DE2000 Shared Hosting Server

RackNerd Status — Sun, 17 Aug 2025 03:42:00 +0000

Outage - NYRN188KVM

RackNerd Status — Sun, 17 Aug 2025 02:07:00 +0000

We are aware that NYRN188KVMis currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ249KVM

RackNerd Status — Sat, 16 Aug 2025 11:53:00 +0000

OUTAGE - SEA150KVM

RackNerd Status — Fri, 15 Aug 2025 22:27:00 +0000

We are aware that SEA150KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues, please open a support ticket, and we'd be happy to assist.

Outage - FR108KVM

RackNerd Status — Fri, 15 Aug 2025 05:50:00 +0000

We are aware that FR108KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - SEA134KVM

RackNerd Status — Fri, 15 Aug 2025 03:36:00 +0000

We are aware that SEA134KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with SEA134KVM. Our team is investigating this further. UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

Outgae - SEA128KVM

RackNerd Status — Fri, 15 Aug 2025 03:29:00 +0000

We are aware that SEA128KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - DUB109KVM

RackNerd Status — Fri, 15 Aug 2025 01:50:00 +0000

OUTAGE - NYRN144KVM

RackNerd Status — Fri, 15 Aug 2025 00:06:00 +0000

We are aware that NYRN144KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues, please open a support ticket, and we'd be happy to assist.

OUTAGE - SEA137KVM

RackNerd Status — Thu, 14 Aug 2025 23:58:00 +0000

OUTAGE - NYRN101KVM

RackNerd Status — Thu, 14 Aug 2025 18:36:00 +0000

OUTAGE - SEA103KVM

RackNerd Status — Thu, 14 Aug 2025 07:34:00 +0000

We are aware that SEA103KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues, please open a support ticket, and we'd be happy to assist.

OUTAGE - LAXSSD3008nerd3DC02

RackNerd Status — Thu, 14 Aug 2025 03:18:00 +0000

We are aware that LAXSSD3008nerd3DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DUB109KVM

RackNerd Status — Thu, 14 Aug 2025 01:58:00 +0000

OUTAGE - 7950XASH102

RackNerd Status — Wed, 13 Aug 2025 13:58:00 +0000

We are aware that 7950XASH102 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DUB109KVM

RackNerd Status — Wed, 13 Aug 2025 03:57:00 +0000

Outage - ATL129KVM

RackNerd Status — Tue, 12 Aug 2025 18:26:00 +0000

We are aware that ATL129KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE- SJ198KVM

RackNerd Status — Tue, 12 Aug 2025 07:10:00 +0000

We are aware that SJ198KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRYZEN105

RackNerd Status — Tue, 12 Aug 2025 05:14:00 +0000

We are aware that NYRYZEN105 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues, please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN115KVM

RackNerd Status — Tue, 12 Aug 2025 05:05:00 +0000

We are aware that NYRN115KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues, please open a support ticket and we'd be happy to assist.

Outage - NYRYZEN104

RackNerd Status — Mon, 11 Aug 2025 04:45:00 +0000

We are aware that NYRYZEN104 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

7950XSJ300

RackNerd Status — Thu, 07 Aug 2025 22:07:00 +0000

We are aware that 7950XSJ300 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - LAXSSD811nerd2DC02

RackNerd Status — Thu, 07 Aug 2025 06:35:00 +0000

We are aware that "LAXSSD811nerd2DC02" is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - LAXSSD881nerd2DC02 and LAXSSD1010nerd2DC02

RackNerd Status — Wed, 06 Aug 2025 22:54:00 +0000

We are aware that "LAXSSD881nerd2DC02 and LAXSSD1010nerd2DC02" is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - LAXSSD5808nerd2DC02

RackNerd Status — Wed, 06 Aug 2025 22:42:00 +0000

We are aware that "LAXSSD5808nerd2DC02" is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - LAXSSD2005nerd5DC02

RackNerd Status — Wed, 06 Aug 2025 14:44:00 +0000

We are aware that "LAXSSD2005nerd5DC02" is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - SJ177KVM

RackNerd Status — Tue, 05 Aug 2025 21:41:00 +0000

Outage - SJ163KVM

RackNerd Status — Tue, 05 Aug 2025 18:22:00 +0000

OUTAGE - SJ163KVM

RackNerd Status — Tue, 05 Aug 2025 12:34:00 +0000

Outage - SEA103KVM

RackNerd Status — Mon, 04 Aug 2025 00:41:00 +0000

OUTAGE - MIA1000 Shared Hosting Server

RackNerd Status — Sun, 03 Aug 2025 16:24:00 +0000

Outage - DAL117KVM

RackNerd Status — Sun, 03 Aug 2025 04:47:00 +0000

We are aware that DAL117KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - MIA1000 Shared/Reseller Hosting Server

RackNerd Status — Sat, 02 Aug 2025 12:59:00 +0000

We are aware that "MIA1000 Shared/Reseller Hosting Server" is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DAL157KVM

RackNerd Status — Fri, 01 Aug 2025 10:14:00 +0000

We are aware that DAL157KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SEA141KVM

RackNerd Status — Thu, 31 Jul 2025 18:36:00 +0000

We are aware that SEA141KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN199KVM

RackNerd Status — Wed, 30 Jul 2025 16:36:00 +0000

OUTAGE - NYRN270KVM

RackNerd Status — Wed, 30 Jul 2025 12:50:00 +0000

OUTAGE - CHI103KVM, CHI109KVM, CHI123KVM, CHI143KVM, CHI144KVM, and CHI157KVM

RackNerd Status — Wed, 30 Jul 2025 08:51:00 +0000

We are aware that CHI103KVM, CHI109KVM, CHI123KVM, CHI143KVM, CHI144KVM, and CHI157KVM are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: The issue has been resolved with the exception of one node which is still offline: CHI157KVM UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - NYRN110KVM

RackNerd Status — Tue, 29 Jul 2025 18:43:00 +0000

We are aware that NYRN110KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SEA121KVM

RackNerd Status — Mon, 28 Jul 2025 16:08:00 +0000

We are aware that SEA121KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJRYZEN101

RackNerd Status — Sun, 27 Jul 2025 20:38:00 +0000

We are aware that SJRYZEN101 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN265KVM

RackNerd Status — Sat, 26 Jul 2025 20:46:00 +0000

We are aware that NYRN265KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - CHIRYZEN103

RackNerd Status — Sat, 26 Jul 2025 07:54:00 +0000

We are aware that CHIRYZEN103 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - SEA105KVM

RackNerd Status — Sat, 26 Jul 2025 05:33:00 +0000

We are aware that SEA105KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SEA137KVM

RackNerd Status — Thu, 24 Jul 2025 18:52:00 +0000

OUTAGE - MIA2000 Shared Hosting Server

RackNerd Status — Thu, 24 Jul 2025 15:37:00 +0000

We are aware that MIA2000 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - ATL108KVM

RackNerd Status — Wed, 23 Jul 2025 13:18:00 +0000

OUTAGE - DAL162KVM

RackNerd Status — Wed, 23 Jul 2025 04:35:00 +0000

We are aware that DAL162KVM KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - fiber10 Shared Hosting Server

RackNerd Status — Tue, 22 Jul 2025 19:35:00 +0000

We are aware that "fiber10 Shared Hosting Server" is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - NYRN252KVM

RackNerd Status — Tue, 22 Jul 2025 15:51:00 +0000

OUTAGE - ATL108KVM

RackNerd Status — Tue, 22 Jul 2025 14:29:00 +0000

We are aware that ATL108KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - ATL149KVM

RackNerd Status — Mon, 21 Jul 2025 14:52:00 +0000

We are aware that ATL149KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ195KVM

RackNerd Status — Mon, 21 Jul 2025 11:26:00 +0000

OUTAGE -SEA105KVM

RackNerd Status — Sat, 19 Jul 2025 13:57:00 +0000

We are aware that SEA105KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - MIA2000 Shared Hosting Server

RackNerd Status — Sat, 19 Jul 2025 13:05:00 +0000

Outage - NYRN212KVM

RackNerd Status — Fri, 18 Jul 2025 06:06:00 +0000

We are aware that NYRN212KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE- DAL182KVM, DAL184KVM

RackNerd Status — Thu, 17 Jul 2025 22:16:00 +0000

We are aware that DAL182KVM, DAL184KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with DAL182KVM, DAL184KVM. Our team is investigating this further. UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

OUTAGE - ATL108KVM

RackNerd Status — Thu, 17 Jul 2025 19:42:00 +0000

We are aware that ATL108KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: We are still troubleshooting this device with the remote hands team in Atlanta, as it requires physical intervention to resolve. UPDATE: Our team is continuing to work with remote hands in Atlanta to bring ATL108KVM back online. At this time, we want to set proper expectations -- it will likely take a bit longer before we see a full resolution. We're currently aiming to have this resolved by sometime tomorrow. From what we can tell so far, this appears to be a hardware-related issue unrelated to storage. The storage devices are intact, and your data is safe, this is strictly a matter of coordinating the necessary physical repairs and component replacements. We truly appreciate your patience and will continue to keep you updated as we make further progress. UPDATE July/18/25 2:35 PM PDT: We are still actively working on restoring node ATL108KVM. Our team, along with remote hands on-site in Atlanta, has attempted a few different replacement parts and workarounds today, but unfortunately those proved to be incompatible with the hardware in question. We’ve since shipped a compatible replacement component, and we're currently waiting on that package to arrive on-site. Once received, remote hands will proceed further. We remain committed to resolving this as quickly as possible, and your data remains safe throughout the process. Thank you again for your continued patience and understanding. Further updates will be provided as we make additional progress. UPDATE July/20/25 8:20 PM PDT: We wanted to share another quick update -- tracking on the replacement component we shipped to repair this node indicates it is scheduled to arrive by end of business day tomorrow (Monday). Once it’s received, the on-site remote hands team will proceed with the final steps needed to restore ATL108KVM. We’re cautiously optimistic that we’ll be able to bring this node fully back online tomorrow. Once again, your data remains safe, and we truly appreciate your continued patience and understanding throughout this process. We’ll provide another update once there’s further movement. UPDATE: This is resolved and we are optimistically monitoring the server to ensure of its stability going forward. We sincerely appreciate your patience and understanding as we worked to resolve this issue. If you still encounter any issues as of now, please open a support ticket and we'd be happy to assist.

OUTAGE - ASH128KVM

RackNerd Status — Thu, 17 Jul 2025 17:12:00 +0000

OUTAGE - SEA152KVM

RackNerd Status — Wed, 16 Jul 2025 16:55:00 +0000

We are aware that SEA152KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - MIA1000 Shared Hosting Server

RackNerd Status — Wed, 16 Jul 2025 10:27:00 +0000

OUTAGE - NYRN103KVM

RackNerd Status — Tue, 15 Jul 2025 18:30:00 +0000

OUTAGE - SJ182KVM

RackNerd Status — Tue, 15 Jul 2025 09:00:00 +0000

Outage - DC03LA115KVM, DC03LA116KVM, DC03LA117KVM,DC03LA118KVM , DC03LA119KVM

RackNerd Status — Tue, 15 Jul 2025 05:39:00 +0000

We are aware that DC03LA115KVM, DC03LA116KVM, DC03LA117KVM,DC03LA118KVM , DC03LA119KVM are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with DC03LA115KVM, DC03LA116KVM, DC03LA117KVM,DC03LA118KVM , DC03LA119KVM. Our team is investigating this further. UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately. UPDATE: It appears that DC03LA115KVM, DC03LA116KVM, DC03LA117KVM,DC03LA118KVM , DC03LA119KVM is experiencing intermittent issues again. Our engineers are performing additional diagnostic tests to identify the root cause and to get to the bottom of this. We sincerely apologize for the continued issues with this, and we will work to implement a permanent resolution ASAP. Thank you for your extended patience while we work on this. UPDATE: This is resolved at this time, and we are optimistically monitoring the server to ensure of its stability going forward. We sincerely appreciate your patience and understanding as we worked to resolve this issue. If you still encounter any issues as of now, please open a support ticket and we'd be happy to assist.

OUTAGE - SEA103KVM

RackNerd Status — Mon, 14 Jul 2025 22:21:00 +0000

OUTAGE - MIA1000 Shared Hosting Server

RackNerd Status — Mon, 14 Jul 2025 13:09:00 +0000

OUTAGE - 7950XSJ300

RackNerd Status — Fri, 11 Jul 2025 09:32:00 +0000

We are aware that 7950XSJ300 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - ASH128KVM

RackNerd Status — Fri, 11 Jul 2025 08:54:00 +0000

OUTAGE - DAL149KVM

RackNerd Status — Wed, 09 Jul 2025 07:33:00 +0000

We are aware that DAL149KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - 7950XNY207

RackNerd Status — Tue, 08 Jul 2025 18:53:00 +0000

We are aware that 7950XNY207 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - LAXSSD750nerd1DC02

RackNerd Status — Tue, 08 Jul 2025 16:14:00 +0000

We are aware that LAXSSD750nerd1DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Emergency Node Migration - 7950XNY302

RackNerd Status — Tue, 08 Jul 2025 15:25:00 +0000

We are currently performing an emergency migration for all virtual machines on host node 7950XNY302. Due to underlying hardware issues on the original node, which are expected to require extended troubleshooting, we are migrating VPS instances to another healthy host node in order to ensure stability and minimize disruption. Once your VPS has been successfully migrated, you will receive an individual email notification with more details. All data and configurations will remain intact. We appreciate your patience and understanding as we work to complete this with minimal downtime. UPDATE: The migration has been successfully completed. All clients previously hosted on 7950XNY302 have been sent an email with additional information regarding this matter. With that said, host node 7950XNY302 is now officially decommissioned and has been taken out of production, and this status incident is now resolved.

OUTAGE - SEA105KVM

RackNerd Status — Tue, 08 Jul 2025 13:32:00 +0000

We are aware that SEA105KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DE2000 Shared Hosting Server

RackNerd Status — Tue, 08 Jul 2025 09:38:00 +0000

OUTAGE - 7950XNY302

RackNerd Status — Tue, 08 Jul 2025 04:24:00 +0000

We are aware that 7950XNY302 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: We are currently investigating a possible cooler issue with server 7950XNY302, which we believe may be contributing to the recent instability issues. Our team is in the process of preparing a cooler replacement, and we will post another update to this status incident once more information or progress becomes available. Thank you for your continued patience. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with 7950XNY302. Our team is investigating this further. UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

OUTAGE - LAXSSD5803nerd2DC02

RackNerd Status — Mon, 07 Jul 2025 20:36:00 +0000

We are aware that LAXSSD5803nerd2DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN109KVM

RackNerd Status — Sun, 06 Jul 2025 20:57:00 +0000

We are aware that NYRN109KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: We are still investigating the issue with an on-site datacenter technician. Thank you for your continued patience. Additional updates will be shared within this status incident once available. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ182KVM

RackNerd Status — Sat, 05 Jul 2025 09:53:00 +0000

OUTAGE - MIA1000 (One Shared/Reseller Hosting Server in Miami)

RackNerd Status — Thu, 03 Jul 2025 13:20:00 +0000

We are aware that MIA1000 (One Shared/Reseller Hosting Server in Miami) is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DC03LA120KVM

RackNerd Status — Thu, 03 Jul 2025 10:07:00 +0000

We are aware that DC03LA120KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with DC03LA120KVM. Our team is investigating this further. UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

OUTAGE - 7950XNY301

RackNerd Status — Thu, 03 Jul 2025 04:52:00 +0000

OUTAGE - 7950XNY301

RackNerd Status — Wed, 02 Jul 2025 23:40:00 +0000

We are aware that 7950XNY301 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues, please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with 7950XNY301. Our team is investigating this further. UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

OUTAGE - 7950XNY302

RackNerd Status — Wed, 02 Jul 2025 13:55:00 +0000

We are aware that 7950XNY302 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE- 7950XNY301

RackNerd Status — Wed, 02 Jul 2025 09:34:00 +0000

We are aware that" 7950XNY301" is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with "7950XNY301". Our team is investigating this further. UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

OUTAGE - CHI114KVM

RackNerd Status — Wed, 02 Jul 2025 06:09:00 +0000

Outage - LAXSSD7001nerd2DC02

RackNerd Status — Wed, 02 Jul 2025 05:04:00 +0000

We are aware that LAXSSD7001nerd2DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - LAXSSD7001nerd2DC02

RackNerd Status — Tue, 01 Jul 2025 23:07:00 +0000

Outage - SJRYZEN101

RackNerd Status — Tue, 01 Jul 2025 18:17:00 +0000

OUTAGE - DAL108KVM,DAL112KVM,DAL114KVM

RackNerd Status — Tue, 01 Jul 2025 09:44:00 +0000

We are aware that DAL108KVM,DAL112KVM,DAL114KVM are currently experiencing connectivity issues. We are currently looking into this nodes further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - Los Angeles DC-02 Datacenter

RackNerd Status — Sun, 29 Jun 2025 13:21:00 +0000

We are aware that there is currently an outage in our Los Angeles DC-02 datacenter location impacting some of our nodes. Our engineering team is currently looking into this further. We will have more information on this shortly. UPDATE: We are in contact with our upstream provider in Los Angeles DC-02 (Multacom) -- this is currently being investigated. We will share additional updates once available. UPDATE 7:40 AM PDT: We’ve narrowed down the outage to a specific section within the Los Angeles DC-02 datacenter. Our datacenter provider has confirmed the issue is isolated to a particular segment of the facility, and building engineers are currently investigating further on-site. Additionally, some bare metal customers may be affected if their hardware is located within the impacted area. We are continuing to monitor the situation closely and will provide additional updates as they become available. Thank you for your patience and understanding. UPDATE 8:03 AM PDT: Our datacenter provider in Los Angeles DC-02 has confirmed that the facility is currently experiencing an A/C (cooling) outage, which is impacting network infrastructure such as the core network routers. As a result, we are now seeing additional devices in this location affected (in terms of network connectivity). Building engineers and facility operations staff are actively working with external vendors to stabilize the cooling environment and restore normal conditions. We are continuing to monitor the situation closely and will share further updates as they become available. UPDATE 8:41 AM PDT: Building engineers, facility staff, and external vendors remain actively engaged in resolving the underlying cooling issue. It appears to be a building-level chiller issue, affecting multiple tenants within the Aon Center building in downtown Los Angeles. Both our team and the datacenter provider (Multacom) are treating this incident with the highest priority, and we are pushing for timely resolution. UPDATE 10:00 AM PDT: Building engineers and vendors are on-site and working on the issue. This remains a top priority, and we’ll provide further updates as they become available. UPDATE 10:42 AM PDT: Building engineers remain on-site working to restore the building’s chillers. In addition, our datacenter provider (Multacom) has ordered portable A/C units in an effort to help expedite service restoration. We will share additional updates once available. UPDATE 11:18 AM PDT: We are beginning to see some affected servers and network devices come back online as cooling efforts continue. Work is still ongoing, and service restoration may vary across systems depending on location and infrastructure dependencies. We will continue to provide updates as progress is made. Thank you for your patience and understanding. UPDATE 1:01 PM PDT: A large majority of devices are already back online and we are downgrading this status incident to a partial outage status at this time. We are actively working on the remaining. If your service is not yet up, rest assured we are aware and working on those remaining servers. Thank you for your patience as we work through this incident. UPDATE 1:20 PM PDT: Good news, the vast majority of nodes have already been restored and are back online. At this time, we are left with just a handful of servers still affected by this incident. At this time, ~18 physical nodes remain down, and these are currently being checked and worked on individually. The following servers are still being worked on by the on-site datacenter team: LAXSSD890nerd2DC02, LAXSSD930nerd2DC02, LAXSSD7001nerd2DC02, LAX011nerd4dc02WIN, LAX012nerd4dc02WIN, LAXSSD102nerd1DC02, LAXSSD5002nerd3DC02, LAXSSD7000nerd2DC02, LAXSSD5007nerd3DC02, LAXSSD5009nerd3DC02, LAXSSD4025nerd6DC02, LAXSSD7004nerd2DC02, LAXSSD6020nerd7DC02, LAXSSD6023nerd7DC02, LAXSSD3009nerd3DC02, LAXSSD3018nerd3DC02, LAXSSD3019nerd3DC02, LAXSSD5010nerd3DC02. We will continue to provide additional updates as progress is made. Thank you for your continued patience. UPDATE 1:22 PM PDT: Building chillers have been restored successfully, and as a result, the previously deployed portable A/C units are no longer required. Cooling conditions within the facility are now stabilizing. We are still working on checking the remaining individual devices that are still offline, with the on-site datacenter team. We will provide additional updates as progress is made. UPDATE 1:40 PM PDT: Recovery efforts have progressed significantly. We are now down to single digits in terms of physical devices still impacted. The remaining affected nodes are: LAXSSD4025nerd6DC02, LAXSSD6020nerd7DC02, LAXSSD930nerd2DC02, LAXSSD7000nerd2DC02, LAXSSD5002nerd3DC02, LAXSSD5010nerd3DC02, LAXSSD3009nerd3DC02, LAXSSD3018nerd3DC02, LAXSSD3019nerd3DC02. All shared/reseller hosting servers are back online as well. Our team is actively working on bringing these systems back online. Further updates will be shared as progress continues. UPDATE 2:06 PM PDT: We are pleased to report that all nodes are back online with the exception of 3x physical nodes (KVM VPS nodes) that remain affected: LAXSSD930nerd2DC02 LAXSSD7000nerd2DC02, and LAXSSD5002nerd3DC02 While the rest of the affected systems have come back online successfully, these 3x nodes did not come back online after power restoration. As a result, they will require hands-on hardware checks by a technician. This may take several hours before a full conclusion is reached. With regards to these last three nodes, we will share updates as we receive more information. Thank you again for your patience. UPDATE 7:57 PM PDT: We are still actively working on a resolution path for the 3 remaining nodes. Additional updates to follow shortly. UPDATE 9:25 PM PDT: We've determined a resolution path for LAXSSD7000nerd2DC02 and customers on this node have been sent an e-mail with details. As for the last two nodes, our team is working on it still (LAXSSD930nerd2DC02 and LAXSSD5002nerd3DC02). At this stage, it may be a while longer before we can reach a full conclusion on these two remaining nodes. We sincerely thank you for your continued patience and understanding as we work through this. UPDATE 10:21 PM PDT: We are currently investigating a potential issue with 1 additional host node: LAXSSD5009nerd3DC02. This was recently identified during ongoing checks and is now being looked into. We will share further details as soon as more information becomes available. Thank you for your continued patience. FINAL UPDATE: We are pleased to confirm that recovery efforts have concluded on this incident, and all affected customers are now back online. Customers with recoverable VPS instances have had their original services restored successfully. For the small number of cases where recovery was not possible (due to physical node failure), replacement VPS instances have been provisioned and customers have already been contacted via email with full details. Specifically, 3 physical nodes were impacted to the point where replacements were necessary. At this point, all services should be operational — either in their original form or via a replacement VPS. If you're still seeing issues as of now, we encourage you to check your SolusVM panel and try rebooting your VPS. For anything else, feel free to open a support ticket — our team remains fully available to assist. While our staff is still actively working through an unusually high volume of support tickets, we are committed to ensuring each request is addressed with care. We greatly appreciate your patience and understanding during this incident, and in the days ahead. Thank you again for your support.

OUTAGE - DAL162KVM

RackNerd Status — Sun, 29 Jun 2025 11:19:00 +0000

We are aware that DAL162KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - SEARYZEN100

RackNerd Status — Sat, 28 Jun 2025 05:46:00 +0000

We are aware that SEARYZEN100 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ229KVM

RackNerd Status — Fri, 27 Jun 2025 19:20:00 +0000

We are aware that SJ229KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist

fiber12 Shared Hosting Server

RackNerd Status — Fri, 27 Jun 2025 08:35:00 +0000

We are aware that fiber12 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist

OUTAGE - NYRN269KVM

RackNerd Status — Thu, 26 Jun 2025 20:47:00 +0000

OUTAGE- NYRN206KVM

RackNerd Status — Wed, 25 Jun 2025 07:47:00 +0000

We are aware that NYRN206KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with NYRN206KVM. Our team is investigating this further. UPDATE: We are currently working closely with our upstream provider to resolve the outage. UPDATE: We are still actively troubleshooting the issue in close coordination with our upstream provider. Additional time is needed to fully resolve the matter. In the meantime, you may experience intermittent connectivity. We appreciate your continued patience and will provide further updates as they become available. UPDATE:: This is resolved at this time, and we are optimistically monitoring the server to ensure of its stability going forward. We sincerely appreciate your patience and understanding as we worked to resolve this issue. If you still encounter any issues as of now, please open a support ticket and we'd be happy to assist.

OUTAGE- SJ152KVM

RackNerd Status — Wed, 25 Jun 2025 07:27:00 +0000

OUTAGE - 7950XNY301

RackNerd Status — Tue, 24 Jun 2025 11:49:00 +0000

We are aware that 7950XNY301 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with 7950XNY301. Our team is investigating this further. UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

OUTAGE - ATL124KVM

RackNerd Status — Tue, 24 Jun 2025 11:21:00 +0000

We are aware that ATL124KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN199KVM

RackNerd Status — Tue, 24 Jun 2025 02:27:00 +0000

OUTAGE - 7950XNY300

RackNerd Status — Mon, 23 Jun 2025 13:57:00 +0000

We are aware that 7950XNY300 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - NYRN229KVM

RackNerd Status — Mon, 23 Jun 2025 03:57:00 +0000

We are aware that NYRN229KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - MIA1000 Shared Hosting Server

RackNerd Status — Sun, 22 Jun 2025 21:32:00 +0000

OUtage - SJ247KVM

RackNerd Status — Sun, 22 Jun 2025 03:34:00 +0000

OUTAGE - SEA103KVM

RackNerd Status — Sat, 21 Jun 2025 00:37:00 +0000

OUTAGE - NJ108KVM

RackNerd Status — Fri, 20 Jun 2025 17:32:00 +0000

OUTAGE - 7950XCHI302

RackNerd Status — Fri, 20 Jun 2025 14:36:00 +0000

We are aware that 7950XCHI302 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: We’re continuing to investigate the issues affecting 7950XCHI302. At this time, our team is working through some diagnostics and verifying several components to isolate the root cause. We appreciate your patience and will provide further updates as soon as possible. UPDATE: This is now resolved. If you are still experiencing any issues, please open a support ticket, and we'd be happy to assist.

OUTAGE - CHIRYZEN105

RackNerd Status — Fri, 20 Jun 2025 14:11:00 +0000

We are aware that CHIRYZEN105 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: Our on-site team is actively investigating a potential hardware issue with CHIRYZEN105. We are treating this with high priority and will work to have it fully addressed as soon as possible. Additional updates will be shared as more information becomes available. Thank you for your continued patience. UPDATE: CHIRYZEN105 is back online and all VMs are now operational. We are continuing to monitor the situation and assess the stability of the node. At this time, we are placing this incident in a watching status. Please note, we may need to schedule a follow-up maintenance window if further action is required. If so, this status incident will be updated accordingly. Thank you for your continued patience and understanding. UPDATE: We are now in the process of performing VM migrations for VPS instances hosted on CHIRYZEN105. This node will be retired, and all VMs are being migrated to a newly deployed host node: 7950XCHI303, which is built on more powerful Ryzen 7950X processors and equipped with Gen4 NVMe storage. This upgrade will provide improved performance and stability moving forward. Most customers will experience no downtime during this process -- and in some cases about 5-10 minutes of brief interruption while the VM is being cut over. No IP address changes will occur, and all data and configurations will remain intact. We will continue to monitor the situation throughout the migration and will post further updates once migrations are complete. Thank you for your continued patience and support. FINAL UPDATE: VM migrations from CHIRYZEN105 have been successfully completed. All VMs are now fully operational on the new host node 7950XCHI303, which features Ryzen 7950X processors and Gen4 NVMe storage for improved performance and reliability. CHIRYZEN105 has now been retired, and this incident is considered fully resolved. No further action is required on your end, and no IP address changes occurred during this process. We appreciate your patience and understanding throughout this maintenance.

OUTAGE - 7950XASH102

RackNerd Status — Fri, 20 Jun 2025 13:51:00 +0000

We are aware that 7950XASH102 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - fiber9 Shared Hosting Server

RackNerd Status — Fri, 20 Jun 2025 08:00:00 +0000

We are aware that fiber9 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - fiber10 Shared Hosting Server

RackNerd Status — Fri, 20 Jun 2025 06:33:00 +0000

We are aware that fiber10 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - NYRN208KVM

RackNerd Status — Fri, 20 Jun 2025 04:31:00 +0000

We are aware that NYRN208KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - 7950XNY302

RackNerd Status — Thu, 19 Jun 2025 22:22:00 +0000

We are aware that 7950XNY302 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ126KVM

RackNerd Status — Thu, 19 Jun 2025 18:14:00 +0000

OUTAGE - NYRN229KVM

RackNerd Status — Thu, 19 Jun 2025 05:55:00 +0000

OUTAGE - CHI156KVM

RackNerd Status — Wed, 18 Jun 2025 13:56:00 +0000

We are aware that CHI156KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN229KVM

RackNerd Status — Wed, 18 Jun 2025 09:13:00 +0000

OUTAGE - 7950XNY205

RackNerd Status — Wed, 18 Jun 2025 04:51:00 +0000

We are aware that 7950XNY205 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DC03LA128KVM

RackNerd Status — Tue, 17 Jun 2025 07:01:00 +0000

We are aware that DC03LA128KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with DC03LA128KVM. Our team is investigating this further. UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

OUTAGE - DAL102KVM

RackNerd Status — Sun, 15 Jun 2025 19:23:00 +0000

Outage - SJ182KVM

RackNerd Status — Sun, 15 Jun 2025 12:21:00 +0000

OUTAGE - FR112nerd2KVM

RackNerd Status — Sun, 15 Jun 2025 06:30:00 +0000

We are aware that "FR112nerd2KVM" is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN250KVM, NYRN144KVM, NYRN248KVM

RackNerd Status — Sat, 14 Jun 2025 15:32:00 +0000

We are aware that NYRN250KVM, NYRN144KVM, NYRN248KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - CHI116KVM

RackNerd Status — Sat, 14 Jun 2025 01:32:00 +0000

We are aware that CHI116KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - CHI133KVM

RackNerd Status — Fri, 13 Jun 2025 16:18:00 +0000

We are aware that CHI133KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - SG2000 Shared Hosting Server

RackNerd Status — Fri, 13 Jun 2025 02:22:00 +0000

We are aware that SG2000 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DAL163KVM

RackNerd Status — Wed, 11 Jun 2025 17:47:00 +0000

We are aware that DAL163KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DE2000 Shared Hosting Server

RackNerd Status — Wed, 11 Jun 2025 13:00:00 +0000

We are aware that DE2000 Shared Hosting ServerE is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - ASH115KVM

RackNerd Status — Tue, 10 Jun 2025 21:02:00 +0000

We are aware that ASH115KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN214KVM

RackNerd Status — Tue, 10 Jun 2025 12:23:00 +0000

We are aware that NYRN214KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - NYRN199KVM

RackNerd Status — Tue, 10 Jun 2025 05:48:00 +0000

Outage - SJ247KVM

RackNerd Status — Tue, 10 Jun 2025 02:27:00 +0000

Outage - Fiber12 Shared Hosting Server

RackNerd Status — Tue, 10 Jun 2025 02:10:00 +0000

We are aware that Fiber12 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - ASH124KVM

RackNerd Status — Mon, 09 Jun 2025 14:08:00 +0000

Outage - DAL189KVM, DAL190KVM, DAL191KVM, DAL187KVM and DAL188KVM

RackNerd Status — Mon, 09 Jun 2025 03:32:00 +0000

We are aware that DAL189KVM, DAL190KVM, DAL191KVM, DAL187KVM and DAL188KVM are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - NYRN268KVM

RackNerd Status — Mon, 09 Jun 2025 02:50:00 +0000

OUTAGE - fiber8 Shared Hosting Server

RackNerd Status — Sun, 08 Jun 2025 13:38:00 +0000

We are aware that "fiber8 Shared Hosting Server" is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - NYRN252KVM

RackNerd Status — Sun, 08 Jun 2025 12:06:00 +0000

OUTAGE-SJ182KVM

RackNerd Status — Sun, 08 Jun 2025 01:02:00 +0000

OUTAGE - SJ131KVM

RackNerd Status — Sat, 07 Jun 2025 19:14:00 +0000

We are aware that the SJ131KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - MIA1000 Shared Hosting Server

RackNerd Status — Sat, 07 Jun 2025 19:12:00 +0000

We are aware that the MIA1000 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN111KVM

RackNerd Status — Sat, 07 Jun 2025 17:46:00 +0000

We are aware that the NYRN111KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN265KVM

RackNerd Status — Sat, 07 Jun 2025 12:02:00 +0000

OUTAGE - 7950XDAL301

RackNerd Status — Sat, 07 Jun 2025 00:00:00 +0000

OUTAGE - MIA1000 Shared Hosting Server

RackNerd Status — Fri, 06 Jun 2025 13:26:00 +0000

Outage - 7950XSJ300

RackNerd Status — Fri, 06 Jun 2025 03:50:00 +0000

We are aware that 7950XSJ300 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN154KVM

RackNerd Status — Thu, 05 Jun 2025 14:42:00 +0000

We are aware that the NYRN154KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SEA103KVM

RackNerd Status — Thu, 05 Jun 2025 06:48:00 +0000

We are aware that the SEA103KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DUB107KVM

RackNerd Status — Wed, 04 Jun 2025 17:13:00 +0000

We are aware that the DUB107KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - MIA2000 Shared Hosting Server

RackNerd Status — Wed, 04 Jun 2025 12:54:00 +0000

We are aware that the MIA2000 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE-DAL152KVM

RackNerd Status — Wed, 04 Jun 2025 08:48:00 +0000

OUTAGE - DAL121KVM

RackNerd Status — Wed, 04 Jun 2025 08:05:00 +0000

We are aware that DAL121KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SEA103KVM

RackNerd Status — Wed, 04 Jun 2025 00:39:00 +0000

OUTAGE - LAXSSD2019nerd5DC02

RackNerd Status — Tue, 03 Jun 2025 18:37:00 +0000

We are aware that LAXSSD2019nerd5DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - LAXSSD2007nerd5DC02

RackNerd Status — Mon, 02 Jun 2025 21:23:00 +0000

We are aware that LAXSSD2007nerd5DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DAL163KVM

RackNerd Status — Mon, 02 Jun 2025 17:27:00 +0000

OUTAGE - CHIRYZEN102

RackNerd Status — Mon, 02 Jun 2025 16:46:00 +0000

We are aware that CHIRYZEN102 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SEA103KVM

RackNerd Status — Sun, 01 Jun 2025 05:34:00 +0000

OUTAGE - DUB107KVM

RackNerd Status — Sat, 31 May 2025 22:02:00 +0000

OUTAGE - MIA1000 Shared Hosting Server

RackNerd Status — Sat, 31 May 2025 21:26:00 +0000

Network Outage - Singapore

RackNerd Status — Sat, 31 May 2025 02:52:00 +0000

We are investigating a partial network outage impacting some of our infrastructure hosted in Singapore. The issue appears to be related to a routing problem. If you have websites hosted in our SG location and you’re finding it to be inaccessible, this is likely the reason why. We are currently working with our upstream provider to resolve the issue and apologize for any inconvenience. We will provide additional information once available. Thank you for your understanding and patience during this time. UPDATE: Our upstream is aware of the issue, and are working towards implementing a fix. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - CHI114KVM

RackNerd Status — Fri, 30 May 2025 05:57:00 +0000

OUTAGE - fiber8 Shared Hosting Server

RackNerd Status — Thu, 29 May 2025 20:31:00 +0000

We are aware that the fiber8 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist

Partial Outage in Los Angeles DC-03

RackNerd Status — Thu, 29 May 2025 00:02:00 +0000

We are investigating an outage affecting one physical rack located in our Los Angeles DC-03 facility. The issue appears to be confined only to devices located in rack C240.01.C.07. Specifically, this impacts the following VPS nodes: DC03LA108KVM, DC03LA102KVM, DC03LA104KVM, DC03LA105KVM, DC03LA106KVM, DC03LA107KVM, DC03LA109KVM, DC03LA110KVM, DC03LA111KVM, DC03LA112KVM, DC03LA113KVM, DC03LA103KVM We have created a request for the on-site datacenter team to investigate this rack further. From what we are able to see so far, this appears to be some sort of power delivery or PDU issue, as the entire rack has seemed to lost power. We anticipate this being resolved soon. Thank you for your patience, and we are working on this issue with the highest priority. UPDATE: There appears to be a power delivery issue within rack C240.01.C.07 that is preventing the switch equipment in this rack from receiving power, resulting in the devices residing within the rack to be inaccessible. Our on-site datacenter technicians are aware, and are working with electricians to address the issue. We will provide further updates as soon as more information becomes available or once service is restored. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist

OUTAGE - NYRN267KVM

RackNerd Status — Wed, 28 May 2025 22:39:00 +0000

We are aware that NYRN267KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: We have identified a permanent fix, and the issue should not happen again. This is now fully resolved.

OUTAGE - NYRN267KVM

RackNerd Status — Wed, 28 May 2025 17:44:00 +0000

OUTAGE - MIA1000 Shared Hosting Server

RackNerd Status — Wed, 28 May 2025 08:18:00 +0000

OUTAGE - SJ169KVM

RackNerd Status — Wed, 28 May 2025 04:21:00 +0000

We are aware that SJ169KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - MIA1000 Shared Hosting Server

RackNerd Status — Mon, 26 May 2025 13:00:00 +0000

Outage - ATL128KVM

RackNerd Status — Mon, 26 May 2025 04:20:00 +0000

We are aware that ATL128KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - DAL112KVM

RackNerd Status — Mon, 26 May 2025 03:10:00 +0000

We are aware that DAL112KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: We are still actively working on this node - it appears to be an issue with the power supply. We are working with the Dallas remote hands team to remedy this. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - NYRN269KVM

RackNerd Status — Sun, 25 May 2025 09:57:00 +0000

OUTAGE - DAL121KVM

RackNerd Status — Sat, 24 May 2025 16:14:00 +0000

Partial Network Outage- San Jose Location

RackNerd Status — Fri, 23 May 2025 07:35:00 +0000

We are aware that there is currently a partial network outage in our San Jose datacenter location, impacting some routes. We are currently looking into this further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - fiber Shared Hosting Server

RackNerd Status — Thu, 22 May 2025 13:48:00 +0000

We are aware that fiber Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - MIA1000 Shared Hosting Server

RackNerd Status — Thu, 22 May 2025 12:58:00 +0000

OUTAGE - NJ106KVM

RackNerd Status — Thu, 22 May 2025 06:16:00 +0000

OUTAGE - fiber8 Shared Hosting Server

RackNerd Status — Wed, 21 May 2025 20:04:00 +0000

We are aware that fiber8 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN264KVM

RackNerd Status — Wed, 21 May 2025 11:43:00 +0000

We are aware that NYRN264KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - MIA2000 Shared Hosting Server

RackNerd Status — Wed, 21 May 2025 11:09:00 +0000

OUTAGE - NJ108KVM

RackNerd Status — Wed, 21 May 2025 08:49:00 +0000

OUTAGE - NYRN146KVM

RackNerd Status — Tue, 20 May 2025 16:05:00 +0000

We are aware that NYRN146KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - SJ126KVM

RackNerd Status — Tue, 20 May 2025 00:09:00 +0000

OUTAGE - 7950XSJ301

RackNerd Status — Mon, 19 May 2025 15:32:00 +0000

Outage - LAXSSD841nerd2DC02

RackNerd Status — Mon, 19 May 2025 06:51:00 +0000

We are aware that LAXSSD841nerd2DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with LAXSSD841nerd2DC02. Our team is investigating this further. UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately. UPDATE: It appears that LAXSSD841nerd2DC02 is experiencing intermittent issues again. Our engineers are performing additional diagnostic tests to identify the root cause and to get to the bottom of this. We sincerely apologize for the continued issues with this, and we will work to implement a permanent resolution ASAP. Thank you for your extended patience while we work on this. UPDATE: This is resolved at this time, and we are optimistically monitoring the server to ensure of its stability going forward. We sincerely appreciate your patience and understanding as we worked to resolve this issue. If you still encounter any issues as of now, please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN252KVM

RackNerd Status — Sun, 18 May 2025 19:42:00 +0000

We are aware that NYRN252KVMis currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ253KVM

RackNerd Status — Sat, 17 May 2025 23:46:00 +0000

OUTAGE - SEA118KVM

RackNerd Status — Sat, 17 May 2025 23:01:00 +0000

We are aware that SEA118KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SEA117KVM

RackNerd Status — Sat, 17 May 2025 22:56:00 +0000

We are aware that SEA117KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: We have identified the issue with SEA117KVM to a faulty RAM DIMM module. Our on-site datacenter engineers are actively working to replace this. UPDATE: We are still working on the issue with node SEA117KVM. We have run into additional hardware complications and this is actively being investigated. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - fiber10 Shared Hosting Server

RackNerd Status — Sat, 17 May 2025 12:28:00 +0000

Outage - SJ253KVM

RackNerd Status — Sat, 17 May 2025 03:34:00 +0000

OUTAGE - DAL141KVM

RackNerd Status — Fri, 16 May 2025 21:14:00 +0000

OUTAGE - CHI114KVM

RackNerd Status — Fri, 16 May 2025 10:02:00 +0000

Outage - NYRN265KVM

RackNerd Status — Fri, 16 May 2025 00:03:00 +0000

OUTAGE - SJ253KVM

RackNerd Status — Thu, 15 May 2025 13:22:00 +0000

OUTAGE - SJ253KVM

RackNerd Status — Thu, 15 May 2025 07:02:00 +0000

OUTAGE - NYRN265KVM

RackNerd Status — Thu, 15 May 2025 01:56:00 +0000

Outage - MIA1000 Shared Hosting Server

RackNerd Status — Thu, 15 May 2025 00:35:00 +0000

OUTAGE - 7950XNY302

RackNerd Status — Wed, 14 May 2025 12:15:00 +0000

We are aware that 7950XNY302 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ253KVM

RackNerd Status — Wed, 14 May 2025 02:39:00 +0000

OUTAGE - SEA121KVM

RackNerd Status — Tue, 13 May 2025 13:38:00 +0000

Outage - MIA1000 Shared Hosting Server

RackNerd Status — Tue, 13 May 2025 13:09:00 +0000

Outage - SJ177KVM

RackNerd Status — Mon, 12 May 2025 08:18:00 +0000

SG1000 Server (one shared hosting server in Singapore)

RackNerd Status — Mon, 12 May 2025 01:37:00 +0000

We are currently observing a new wave of unusual traffic patterns targeting our SG1000 shared hosting server in Singapore. This appears to be a different type of DDoS attack from the previous incident, and our engineers are actively working to analyze and mitigate its impact. As we implement targeted defensive measures, some customers hosted on SG1000 may experience brief periods of intermittent connectivity. Please rest assured that our team is treating this with the highest priority and is fully engaged in minimizing disruption. We appreciate your understanding and patience as we continue to adapt our protections in real time. Further updates will be posted here as the situation evolves. UPDATE: We have successfully stabilized the situation. Our team continues to closely monitor the situation and maintain active mitigation efforts against the DDoS activity targeting the SG1000 server. For the time being, we will go ahead and downgrade this status incident to "Watching/Monitoring" status, and will post further updates here as necessary. Thank you for your continued patience. UPDATE: This situation has been completely resolved.

OUTAGE - SJ108KVM, SJ110KVM and SJ177KVM

RackNerd Status — Sun, 11 May 2025 19:54:00 +0000

We are aware that SJ108KVM, SJ110KVM and SJ177KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - DC03LA106KVM

RackNerd Status — Sun, 11 May 2025 18:48:00 +0000

We are aware that DC03LA106KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE- 7950XNY302, NYRYZEN107, NYRYZEN103

RackNerd Status — Sun, 11 May 2025 02:51:00 +0000

We are aware that 7950XNY302, NYRYZEN107, NYRYZEN103 are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

SG1000 Server (shared hosting server in Singapore)

RackNerd Status — Sun, 11 May 2025 02:44:00 +0000

One of our shared hosting servers in Singapore (SG1000) is currently experiencing a sophisticated DDoS attack. Our engineers are actively working to mitigate the impact of this and we are working on this issue with the highest priority. Please note that if you have any websites hosted on the SG1000 server, you may experience temporary intermittent connectivity during this time. We sincerely appreciate your patience. UPDATE: We're making good progress in addressing the DDoS attack affecting the SG1000 server in Singapore. Our engineers have successfully implemented several mitigation rules, and we're seeing improved stability at this time. We continue to actively monitor the situation and are ready to adapt our defensive measures as necessary to maintain service availability. Thank you for your continued patience and understanding during this time. We appreciate your support as we work to fully resolve this issue. At this time, we are downgrading this status incident to "Watching/Monitoring" status, and we will post additional updates here as necessary. UPDATE: We are investigating a recurrence of this issue and will provide additional information shortly. UPDATE: The issue has now been fully resolved.

OUTAGE - NYRN269KVM

RackNerd Status — Sat, 10 May 2025 15:33:00 +0000

OUTAGE - NYRN252KVM

RackNerd Status — Sat, 10 May 2025 13:16:00 +0000

Outage - LAXSSD630nerd1DC02

RackNerd Status — Sat, 10 May 2025 01:33:00 +0000

OUTAGE - SEA105KVM

RackNerd Status — Fri, 09 May 2025 13:02:00 +0000

We are aware that SEA105KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - 7950XNY301

RackNerd Status — Fri, 09 May 2025 10:39:00 +0000

Outage - SEA105KVM

RackNerd Status — Fri, 09 May 2025 06:00:00 +0000

We are aware that SEA105KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - CHI158KVM

RackNerd Status — Thu, 08 May 2025 18:22:00 +0000

We are aware that CHI158KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with CHI158KVM. Our team is investigating this further. UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

OUTAGE - CHI158KVM

RackNerd Status — Wed, 07 May 2025 19:20:00 +0000

Scheduled Maintenance - DAL185KVM DALRYZEN103 DAL135KVM DAL107KVM DAL102KVM

RackNerd Status — Wed, 07 May 2025 14:18:00 +0000

A scheduled maintenance window event is currently ongoing in our "Dallas" datacenter, impacting physical host nodes: DAL185KVM DALRYZEN103 DAL135KVM DAL107KVM DAL102KVM. Affected clients were sent an e-mail notification regarding this scheduled maintenance event earlier along with full details. This maintenance is now in progress, and being actively worked on. We will update this status incident once fully resolved. UPDATE ; This is now completed for the following host-nodes "DAL185KVM DALRYZEN103 DAL135KVM DAL107KVM" UPDATE: This is now completed for DAL102KVM as well . If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN113KVM

RackNerd Status — Wed, 07 May 2025 05:49:00 +0000

OUTAGE - CHI112KVM

RackNerd Status — Mon, 05 May 2025 19:34:00 +0000

We are aware that CHI112KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SEA118KVM,SEA119KVM and SEA143KVM

RackNerd Status — Mon, 05 May 2025 17:17:00 +0000

We are aware that SEA118KVM, SEA119KVM, and SEA143KVM are currently experiencing connectivity issues. We are currently looking into these nodes further and will provide additional updates on this matter once we have more information. UPDATE: These nodes SEA118KVM,SEA119KVM are back online and resolved. If you are still experiencing any issues, please open a support ticket and we'd be happy to assist. UPDATE: This node SEA143KVM is also back online and is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - SJ253KVM

RackNerd Status — Sun, 04 May 2025 11:18:00 +0000

OUTAGE - SJ253KVM

RackNerd Status — Sat, 03 May 2025 02:01:00 +0000

Outage - DE2000 Shared Hosting Server

RackNerd Status — Fri, 02 May 2025 05:18:00 +0000

Network Outage - Ashburn Location

RackNerd Status — Fri, 02 May 2025 01:45:00 +0000

We are investigating a partial network outage in our Ashburn datacenter location. Additional updates will follow shortly. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - 7950XNY201

RackNerd Status — Thu, 01 May 2025 15:28:00 +0000

OUTAGE - MIA1000

RackNerd Status — Thu, 01 May 2025 02:12:00 +0000

We are aware that MIA1000 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN164KVM

RackNerd Status — Thu, 01 May 2025 01:51:00 +0000

We are aware that NYRN164KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - CHI114KVM

RackNerd Status — Wed, 30 Apr 2025 11:53:00 +0000

OUTAGE - NYRN264KVM

RackNerd Status — Wed, 30 Apr 2025 06:59:00 +0000

OUTAGE - fiber9 Shared Hosting Server

RackNerd Status — Wed, 30 Apr 2025 03:39:00 +0000

We are aware that the fiber9 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DE2000 Shared Hosting Server

RackNerd Status — Tue, 29 Apr 2025 21:03:00 +0000

We are aware that the DE2000 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ216KVM

RackNerd Status — Tue, 29 Apr 2025 09:36:00 +0000

We are aware that SJ216KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - FR102KVM, FR109KVM,FR106KVM

RackNerd Status — Mon, 28 Apr 2025 12:02:00 +0000

We are aware that FR102KVM, FR109KVM,FR106KVM are currently experiencing connectivity issues. We are investigating this node further and will provide additional updates once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN111KVM

RackNerd Status — Sun, 27 Apr 2025 15:41:00 +0000

OUTAGE - SJ157KVM

RackNerd Status — Sun, 27 Apr 2025 13:31:00 +0000

We are aware that SJ157KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - MIA1000 (One Shared/Reseller Hosting Server in Miami)

RackNerd Status — Sun, 27 Apr 2025 13:20:00 +0000

OUTAGE-SEA152KVM

RackNerd Status — Sun, 27 Apr 2025 02:38:00 +0000

OUTAGE - DAL121KVM

RackNerd Status — Sat, 26 Apr 2025 22:56:00 +0000

OUTAGE - NYRN269KVM

RackNerd Status — Sat, 26 Apr 2025 15:56:00 +0000

OUTAGE - SEA103KVM

RackNerd Status — Fri, 25 Apr 2025 11:09:00 +0000

OUTAGE - 7950XSJ300

RackNerd Status — Thu, 24 Apr 2025 16:26:00 +0000

We are aware that 7950XSJ300 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SEA131KVM, SEA110KVM, SEA103KVM, SEA104KVM, SEA111KVM

RackNerd Status — Thu, 24 Apr 2025 03:57:00 +0000

We are aware that (SEA131KVM, SEA110KVM, SEA103KVM, SEA104KVM, SEA111KVM) is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE- SEA152KVM

RackNerd Status — Thu, 24 Apr 2025 01:16:00 +0000

OUTAGE - SJ211KVM

RackNerd Status — Wed, 23 Apr 2025 22:16:00 +0000

OUTAGE - DUB100KVM

RackNerd Status — Wed, 23 Apr 2025 18:12:00 +0000

We are aware that DUB100KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DUB106KVM

RackNerd Status — Wed, 23 Apr 2025 17:23:00 +0000

We are aware that DUB106KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE-NYRN188KVM

RackNerd Status — Wed, 23 Apr 2025 07:19:00 +0000

MIA2000 Shared Hosting Server

RackNerd Status — Tue, 22 Apr 2025 13:37:00 +0000

We are aware that MIA2000 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SEA137KVM

RackNerd Status — Mon, 21 Apr 2025 21:05:00 +0000

OUTAGE - SEA103KVM

RackNerd Status — Mon, 21 Apr 2025 17:11:00 +0000

SG2000 Shared Hosting Server

RackNerd Status — Mon, 21 Apr 2025 13:25:00 +0000

We are aware that SG2000 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

DE2000 Shared Hosting Server

RackNerd Status — Mon, 21 Apr 2025 13:10:00 +0000

We are aware that DE2000 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

fiber10 Shared Hosting Server

RackNerd Status — Mon, 21 Apr 2025 12:35:00 +0000

We are aware that FIber10 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

FR2000.dnsiaas.com

RackNerd Status — Mon, 21 Apr 2025 10:50:00 +0000

We are investigating a MySQL issue with the FR2000 server (one of our shared hosting servers in Frankfurt). We will update this incident once more information is available. Service availability may be intermittent while our engineers work on this issue. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - 7950XNY302

RackNerd Status — Mon, 21 Apr 2025 06:10:00 +0000

We are aware that 7950XNY302 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - NYRN113KVM

RackNerd Status — Mon, 21 Apr 2025 05:22:00 +0000

Outage - 7950XNY302

RackNerd Status — Sun, 20 Apr 2025 08:37:00 +0000

We are aware that 7950XNY302 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with 7950XNY302. Our team is investigating this further. UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

OUTAGE - 7950XSJ300

RackNerd Status — Fri, 18 Apr 2025 13:55:00 +0000

We are aware that "7950XSJ300" is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - DAL181KVM

RackNerd Status — Fri, 18 Apr 2025 00:55:00 +0000

We are aware that DAL181KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - NYRN199KVM

RackNerd Status — Fri, 18 Apr 2025 00:28:00 +0000

OUTAGE - DUB100KVM and DUB106KVM

RackNerd Status — Thu, 17 Apr 2025 17:02:00 +0000

We are aware that DUB100KVM and DUB106KVM are currently experiencing connectivity issues. We are currently looking into these nodes further and will provide additional updates on this matter once we have more information. UPDATE: The issue on node DUB106KVM has been resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are currently looking into this node DUB100KVM further and will provide additional updates on this matter once we have more information. UPDATE: The issue on node DUB100KVM is also resolved. If you are still experiencing any issues, please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with DUB106KVM. Our team is investigating this further. UPDATE: This node DUB106KVM is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

Network Availability in Strasbourg

RackNerd Status — Thu, 17 Apr 2025 15:55:00 +0000

We are currently experiencing packet loss affecting a portion of our Strasbourg network, impacting certain network routes. Our network engineers are actively investigating and working towards a full resolution, which we expect to have in place soon. During this time, you may experience brief periods of intermittent availability. We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal operations. We will continue to provide updates on this status incident as more information becomes available. Thank you for your understanding. UPDATE: The network issues appear to have subsided upstream and services are stable at this time. We are monitoring the situation closely and will be ready to react should any future recurrences of the issue occur. Further updates will be provided if needed. Thank you again for your understanding. In the meantime, we will move this status incident to “Watching/Monitoring” status.

OUTAGE - LAXSSD2014nerd5DC02 -LAXSSD2013nerd5DC02 LAXSSD2007nerd5DC02 LAXSSD2012nerd5DC02 LAXSSD2002nerd5DC02 LAXSSD2000nerd5DC02 LAXSSD2003nerd5DC02 LAXSSD2019nerd5DC02

RackNerd Status — Thu, 17 Apr 2025 12:30:00 +0000

We are aware that DC-02 LAXSSD2014nerd5DC02 -LAXSSD2013nerd5DC02 LAXSSD2007nerd5DC02 LAXSSD2012nerd5DC02 LAXSSD2002nerd5DC02 LAXSSD2000nerd5DC02 LAXSSD2003nerd5DC02 LAXSSD2019nerd5DC02 nodes are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: The issue has been resolved with the exception of 7 nodes which are still offline: LAXSSD2014nerd5DC02, LAXSSD2013nerd5DC02, LAXSSD2007nerd5DC02, LAXSSD2012nerd5DC02, LAXSSD2000nerd5DC02, LAXSSD2003nerd5DC02, LAXSSD2002nerd5DC02 UPDATE: The issue has been resolved for the rest of the host-nodes except "LAXSSD2013nerd5DC02". We are working on it UPDATE: A resolution strategy has been identified and put into motion for LAXSSD2013nerd5DC02 (affected clients were sent an email with details). We will be closing out this status incident at this time, we remain available 24x7 to assist. Please feel free to reach out to us via support ticket if you have any questions.

Emergency Maintenance - Dublin Datacenter (Rack DUB10.S1.52.R02.02)

RackNerd Status — Wed, 16 Apr 2025 13:41:00 +0000

We are currently performing emergency maintenance on our Dublin datacenter due to detecting early warning signs of a failing Power Distribution Unit (PDU) in one of our racks (Rack: DUB10.S1.52.R02.02). Our monitoring systems have identified abnormal power fluctuations indicative of a failing PDU. This requires immediate replacement of the affected PDU to prevent an uncontrolled outage scenario where devices could lose power unexpectedly. Impact: This maintenance affects only one rack in our Dublin facility, specifically the following VPS nodes: DUB099KVM, DUB109KVM, DUB100KVM, DUB107KVM, DUB106KVM, DUB110KVM, DUB102KVM, DUB104KVM, DUB105KVM, DUB108KVM Timeline: We expect this task to be completed within the next 4 hours (before 7 PM Dublin time). The request has already been placed with the datacenter remote hands team. To clarify, this does not mean there will be 4 hours of downtime. This is simply the total window of time allocated for the operation. Once the actual work begins, affected nodes may experience approximately 30 minutes of downtime during the PDU replacement. Our technical team is working closely with the remote hands team to complete the PDU replacement as quickly as possible to minimize service disruption. This intervention is necessary to maintain the reliability and stability of our infrastructure. We appreciate your patience and understanding. This incident will be updated as soon as the maintenance is completed or if there are any significant developments. UPDATE (April 16, 2025 - 7:00 PM Local Time): Work on the top half of the rack has been successfully completed, and the following nodes are now back online and operational: DUB099KVM, DUB109KVM, DUB100KVM, DUB107KVM The remaining nodes (DUB106KVM, DUB110KVM, DUB102KVM, DUB104KVM, DUB105KVM, and DUB108KVM) are still pending maintenance and will be addressed when the remote hands team completes the PDU replacement for the bottom half of the rack. Due to scheduling constraints with the datacenter's remote hands team, we need to extend this maintenance window. The maintenance for the remaining portion is now expected to be fully completed before 2:00 AM Dublin time (Apr/17/2025). Our technical team remains in close communication with the datacenter staff to ensure the replacement is performed as soon as possible. As previously stated, this is only the maintenance window, and does not indicate the total amount of downtime. Once the actual work begins, each node will experience approximately 30 minutes of downtime during the PDU replacement. We apologize for any inconvenience this extended timeline may cause and will continue to provide updates as we have more information. The reliability of our infrastructure remains our top priority. UPDATE (April 16, 2025 - 9:11 PM Local Time): The maintenance is now fully completed and all servers are back online and operational. Please open a support ticket if you are still experiencing any issues, and we'd be happy to assist.

Outage - MIA1000

RackNerd Status — Tue, 15 Apr 2025 21:48:00 +0000

Outage - CHI112KVM

RackNerd Status — Tue, 15 Apr 2025 13:44:00 +0000

OUTAGE-SJ175KVM, SJ156KVM, SJ111KVM

RackNerd Status — Tue, 15 Apr 2025 09:55:00 +0000

We are aware that SJ175KVM, SJ156KVM, SJ111KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DUB099KVM

RackNerd Status — Mon, 14 Apr 2025 12:06:00 +0000

We are aware that "DUB099KVM" is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DAL181KVM

RackNerd Status — Sun, 13 Apr 2025 22:33:00 +0000

We are aware that "DAL181KVM" is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - FR103KVM

RackNerd Status — Sun, 13 Apr 2025 18:29:00 +0000

We are aware that "FR103KVM" is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DUB102KVM

RackNerd Status — Sat, 12 Apr 2025 13:58:00 +0000

We are aware that "DUB102KVM" is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - MIA1000 Shared Hosting Server

RackNerd Status — Sat, 12 Apr 2025 13:16:00 +0000

We are aware that "MIA1000 Shared Hosting Server" Checking is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with MIA1000 Shared Hosting Server. Our team is investigating this further. UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

OUTAGE-CHI172KVM, CHI169KVM, CHI176KVM, CHI179KVM, CHI171KVM

RackNerd Status — Sat, 12 Apr 2025 09:18:00 +0000

We are aware that CHI172KVM, CHI169KVM, CHI176KVM, CHI179KVM, and CHI171KVM are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - DAL102KVM, DAL135KVM, DALRYZEN100, DAL107KVM, DALRYZEN101, DAL185KVM, DALRYZEN103

RackNerd Status — Sat, 12 Apr 2025 05:50:00 +0000

We are aware that DAL102KVM, DAL135KVM, DALRYZEN100, DAL107KVM, DALRYZEN101, DAL185KVM, DALRYZEN103 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: The issue has been resolved with the exception of 5 nodes which are still offline: DAL102KVM, DAL135KVM, DAL107KVM, DAL185KVM, DALRYZEN103 UPDATE: The issue has been resolved with the exception of one node which is still offline: DAL102KVM UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - 7950XNY301

RackNerd Status — Fri, 11 Apr 2025 04:32:00 +0000

OUTAGE - ATL127KVM

RackNerd Status — Thu, 10 Apr 2025 12:06:00 +0000

OUTAGE - DE2000 Shared Hosting Server

RackNerd Status — Wed, 09 Apr 2025 22:04:00 +0000

Scheduled Maintenance - Singapore Datacenter

RackNerd Status — Wed, 09 Apr 2025 17:40:00 +0000

A scheduled maintenance window event is currently ongoing in our Singapore datacenter. Affected clients were sent an e-mail notification regarding this scheduled maintenance event earlier along with full details. As mentioned in the scheduled maintenance details, the maintenance window is set for a 4 hour window, with actual downtime being anticipated to be around 30 minutes. This maintenance is now in progress, and being actively worked on. We will update this status incident once fully resolved. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - FR104KVM

RackNerd Status — Wed, 09 Apr 2025 09:35:00 +0000

We are aware that FR104KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DAL117KVM,DAL121KVM and DAL182KVM

RackNerd Status — Tue, 08 Apr 2025 12:45:00 +0000

We are aware that DAL117KVM,DAL121KVM and DAL182KVM are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DUB108KVM

RackNerd Status — Mon, 07 Apr 2025 17:46:00 +0000

We are aware that DUB108KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN188KVM

RackNerd Status — Mon, 07 Apr 2025 09:38:00 +0000

OUTAGE - NYRN256KVM , NYRN257KVM, NYRN234KVM, NYRN254KVM, NYRN255KVM

RackNerd Status — Mon, 07 Apr 2025 09:02:00 +0000

Outage - NYRN188KVM

RackNerd Status — Mon, 07 Apr 2025 04:52:00 +0000

OUTAGE - NYRN256KVM , NYRN257KVM, NYRN234KVM, NYRN254KVM, NYRN255KVM

RackNerd Status — Sun, 06 Apr 2025 22:56:00 +0000

We are aware that NYRN256KVM , NYRN257KVM, NYRN234KVM, NYRN254KVM, NYRN255KVM are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved for NYRN256KVM , NYRN257KVM, NYRN254KVM, and NYRN255KVM. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing connectivity issue with NYRN234KVM. Our team is investigating this further. This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - NYRN199KVM

RackNerd Status — Sun, 06 Apr 2025 09:24:00 +0000

OUTAGE - CHIRYZEN104, CHIRYZEN105, CHI158KVM, and CHI134KVM

RackNerd Status — Fri, 04 Apr 2025 20:41:00 +0000

We are aware that 'CHIRYZEN104, CHIRYZEN105, CHI158KVM, and CHI134KVM' is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - NYRN264KVM

RackNerd Status — Fri, 04 Apr 2025 15:04:00 +0000

OUTAGE - SJ128KVM

RackNerd Status — Fri, 04 Apr 2025 12:53:00 +0000

We are aware that SJ128KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - 7950XSJ300

RackNerd Status — Fri, 04 Apr 2025 00:09:00 +0000

We are aware that 7950XSJ300 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - ATL130KVM

RackNerd Status — Thu, 03 Apr 2025 22:24:00 +0000

We are aware that ATL130KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DUB099KVM

RackNerd Status — Thu, 03 Apr 2025 15:44:00 +0000

We are aware that DUB099KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SEA105KVM

RackNerd Status — Thu, 03 Apr 2025 10:21:00 +0000

We are aware that SEA105KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - ATL116KVM

RackNerd Status — Wed, 02 Apr 2025 16:21:00 +0000

We are aware that ATL116KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ126KVM

RackNerd Status — Wed, 02 Apr 2025 03:28:00 +0000

OUTAGE - NYRN252KVM

RackNerd Status — Wed, 02 Apr 2025 00:12:00 +0000

Outage - SJ156KVM, SJ175KVM, SJ177KVM, SJ108KVM, SJ110KVM, and SJ111KVM

RackNerd Status — Tue, 01 Apr 2025 17:36:00 +0000

We are aware that 6x of our host nodes in San Jose: SJ156KVM, SJ175KVM, SJ177KVM, SJ108KVM, SJ110KVM, and SJ111KVM are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN100KVM

RackNerd Status — Tue, 01 Apr 2025 12:56:00 +0000

We are aware that NYRN100KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE-SJ182KVM

RackNerd Status — Tue, 01 Apr 2025 08:21:00 +0000

Outage - SJ173KVM

RackNerd Status — Mon, 31 Mar 2025 06:49:00 +0000

We are aware that SJ173KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - CHI121KVM and CHI159KVM

RackNerd Status — Sun, 30 Mar 2025 18:39:00 +0000

We are aware that "CHI121KVM and CHI159KVM" is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - LAXSSD6020nerd7DC02

RackNerd Status — Sun, 30 Mar 2025 11:29:00 +0000

We are aware that LAXSSD6020nerd7DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with "LAXSSD6020nerd7DC02". Our team is investigating this further. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - SJ182KVM

RackNerd Status — Sun, 30 Mar 2025 10:51:00 +0000

Outage - NYRN234KVM

RackNerd Status — Sun, 30 Mar 2025 10:37:00 +0000

We are aware that NYRN234KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DUB099KVM

RackNerd Status — Sat, 29 Mar 2025 21:50:00 +0000

We are aware that DUB099KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN234KVM

RackNerd Status — Sat, 29 Mar 2025 16:09:00 +0000

OUTAGE - NYRN254KVM,

RackNerd Status — Sat, 29 Mar 2025 16:08:00 +0000

We are aware that NYRN254KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - 7950XSJ300

RackNerd Status — Fri, 28 Mar 2025 00:33:00 +0000

We are aware that 7950XSJ300 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN264KVM

RackNerd Status — Thu, 27 Mar 2025 20:21:00 +0000

OUTAGE- LAXSSD5808nerd2DC02

RackNerd Status — Thu, 27 Mar 2025 17:39:00 +0000

OUTAGE - NYRN252KVM

RackNerd Status — Thu, 27 Mar 2025 16:15:00 +0000

OUTAGE-DUB109KVM

RackNerd Status — Thu, 27 Mar 2025 08:51:00 +0000

Scheduled Maintenance - SJ217KVM & SJ221KVM

RackNerd Status — Wed, 26 Mar 2025 17:36:00 +0000

A scheduled maintenance window event is currently ongoing in our San Jose datacenter, impacting two physical host nodes (SJ217KVM & SJ221KVM). Affected clients were sent an e-mail notification regarding this scheduled maintenance event earlier along with full details. This maintenance is now in progress, and being actively worked on. We will update this status incident once fully resolved. UPDATE: This is now completed. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE- SJ113KVM, SJ219KVM, SJ169KVM, SJ183KVM, SJ167KVM,

RackNerd Status — Wed, 26 Mar 2025 02:18:00 +0000

We are aware that SJ113KVM, SJ219KVM, SJ169KVM, SJ183KVM, SJ167KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - FIBER9 Shared Hosting Server

RackNerd Status — Tue, 25 Mar 2025 23:59:00 +0000

We are aware that FIBER9 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DE2000 Shared Hosting Server

RackNerd Status — Tue, 25 Mar 2025 23:50:00 +0000

Outage - DE2000 Shared Hosting Server

RackNerd Status — Tue, 25 Mar 2025 19:07:00 +0000

OUTAGE - SEA116KVM

RackNerd Status — Tue, 25 Mar 2025 18:24:00 +0000

We are aware that SEA116KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUATGE - DUB099KVM

RackNerd Status — Tue, 25 Mar 2025 16:59:00 +0000

We are aware that DUB099KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - MIA1000 Shared Hosting Server

RackNerd Status — Tue, 25 Mar 2025 13:23:00 +0000

Outage - NYRN208KVM

RackNerd Status — Tue, 25 Mar 2025 11:57:00 +0000

Outage - 7950XSJ302

RackNerd Status — Mon, 24 Mar 2025 06:03:00 +0000

OUTAGE - SJ197KVM

RackNerd Status — Sun, 23 Mar 2025 20:49:00 +0000

We are aware that SJ197KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - 7950XSJ303

RackNerd Status — Sun, 23 Mar 2025 19:29:00 +0000

We are aware that "7950XSJ303" is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - 7950XSJ301

RackNerd Status — Sun, 23 Mar 2025 18:44:00 +0000

We are aware that 7950XSJ301 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with 7950XSJ301. Our team is investigating this further. UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

OUTAGE - NJ108KVM

RackNerd Status — Sun, 23 Mar 2025 09:36:00 +0000

Outage - SJ152KVM

RackNerd Status — Sat, 22 Mar 2025 14:44:00 +0000

OUTAGE- DUB100KVM

RackNerd Status — Sat, 22 Mar 2025 11:27:00 +0000

OUTAGE - SJ233KVM

RackNerd Status — Fri, 21 Mar 2025 20:03:00 +0000

We are aware that SJ233KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information UPDATE: We are still actively investigating the issue with this node with the datacenter remote hands team in San Jose. We will provide additional information once updates are made available to us. Thank you for your patience. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE-NYRN230KVM

RackNerd Status — Fri, 21 Mar 2025 13:07:00 +0000

OUTAGE - NYRN230KVM

RackNerd Status — Fri, 21 Mar 2025 00:12:00 +0000

Outage - NYRN180KVM

RackNerd Status — Thu, 20 Mar 2025 13:08:00 +0000

We are aware that NYRN180KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - NYRN230KVM

RackNerd Status — Thu, 20 Mar 2025 12:45:00 +0000

We are aware that NYRN230KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with NYRN230KVM. Our team is investigating this further. UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

OUTAGE-DAL137KVM

RackNerd Status — Thu, 20 Mar 2025 08:34:00 +0000

We are aware that DAL137KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DUB099KVM

RackNerd Status — Thu, 20 Mar 2025 04:39:00 +0000

We are aware that DUB099KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN019KVM

RackNerd Status — Thu, 20 Mar 2025 03:06:00 +0000

We are aware that NYRN019KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE- SEA131KVM

RackNerd Status — Wed, 19 Mar 2025 21:21:00 +0000

We are aware that SEA131KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - 7950XSJ302

RackNerd Status — Wed, 19 Mar 2025 16:03:00 +0000

OUTAGE - NYRN180KVM

RackNerd Status — Wed, 19 Mar 2025 15:13:00 +0000

Outage - NYRN180KVM

RackNerd Status — Wed, 19 Mar 2025 09:24:00 +0000

OUTAGE - CHI114KVM

RackNerd Status — Wed, 19 Mar 2025 06:23:00 +0000

Scheduled Maintenance - 7950XSJ302 & 7950XSJ303

RackNerd Status — Tue, 18 Mar 2025 17:35:00 +0000

A scheduled maintenance window event is currently ongoing in our San Jose datacenter, impacting two physical host nodes (7950XSJ302 & 7950XSJ303). Affected clients were sent an e-mail notification regarding this scheduled maintenance event earlier along with full details. This maintenance is now in progress, and being actively worked on. We will update this status incident once fully resolved. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DE2000 Shared Hosting Server

RackNerd Status — Tue, 18 Mar 2025 12:58:00 +0000

OUTAGE-NYRN199KVM

RackNerd Status — Tue, 18 Mar 2025 09:49:00 +0000

Scheduled Maintenance - 7950XSJ300 & 7950XSJ301

RackNerd Status — Mon, 17 Mar 2025 17:36:00 +0000

A scheduled maintenance window event is currently ongoing in our San Jose datacenter, impacting two physical host nodes (7950XSJ300 & 7950XSJ301). Affected clients were sent an e-mail notification regarding this scheduled maintenance event earlier along with full details. This maintenance is now in progress, and being actively worked on. We will update this status incident once fully resolved. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ207KVM

RackNerd Status — Mon, 17 Mar 2025 11:52:00 +0000

We are aware that SJ207KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ126KVM

RackNerd Status — Mon, 17 Mar 2025 10:12:00 +0000

We are aware that "SJ126KVM" is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - SJ176KVM

RackNerd Status — Mon, 17 Mar 2025 01:18:00 +0000

We are aware that SJ176KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with SJ176KVM. Our team is investigating this further. UPDATE: Since the issues with this host node are still persisting, we believe there is a larger hardware problem with the underlying host node. As such, in order to help expedite resolution, we are going to have the datacenter remote hands team in San Jose proceed with moving the drives and RAID controller on this host node, over to another healthy machine. Since remote hands intervention is required, this may take several hours to complete. We appreciate your patience and will update this status incident once we have additional updates to share. Thank You for your patience and understanding. UPDATE: The issue with SJ176KVM has now been resolved. Our team has completed the necessary hardware intervention, and all services should be functioning normally. We will continue to closely monitor the node to ensure stability. If you experience any further issues, please open a support ticket, and we’d be happy to assist. Thank you for your patience. UPDATE: It appears that SJ176KVM is experiencing intermittent issues again. Our engineers are performing additional diagnostic tests to identify the root cause and to get to the bottom of this. We sincerely apologize for the continued issues with this, and we will work to implement a permanent resolution ASAP. Thank you for your extended patience while we work on this. UPDATE: This is resolved at this time, and we are optimistically monitoring the server to ensure of its stability going forward. We sincerely appreciate your patience and understanding as we worked to resolve this issue. If you still encounter any issues as of now, please open a support ticket and we'd be happy to assist.

OUTAGE - SJ182KVM

RackNerd Status — Sun, 16 Mar 2025 17:34:00 +0000

OUTAGE - SJ176KVM

RackNerd Status — Sun, 16 Mar 2025 15:36:00 +0000

We are aware that "SJ176KVM" is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - MIA1000 Shared Hosting Server

RackNerd Status — Sun, 16 Mar 2025 13:44:00 +0000

We are aware that "MIA1000 Shared Hosting Server" is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - FR104KVM

RackNerd Status — Sun, 16 Mar 2025 13:42:00 +0000

OUTAGE-SJ176KVM

RackNerd Status — Sun, 16 Mar 2025 02:03:00 +0000

Outage - NYRN272KVM

RackNerd Status — Sat, 15 Mar 2025 13:09:00 +0000

We are aware that NYRN272KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - NYRN199KVM

RackNerd Status — Sat, 15 Mar 2025 03:33:00 +0000

Outage - 7950XSJ302

RackNerd Status — Sat, 15 Mar 2025 02:10:00 +0000

OUTAGE - NYRN199KVM

RackNerd Status — Fri, 14 Mar 2025 14:44:00 +0000

OUTAGE-CHI143KVM

RackNerd Status — Fri, 14 Mar 2025 11:51:00 +0000

We are aware that CHI143KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SEA124KVM

RackNerd Status — Fri, 14 Mar 2025 11:18:00 +0000

We are aware that SEA124KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - SJ233KVM

RackNerd Status — Fri, 14 Mar 2025 00:29:00 +0000

We are aware that SJ233KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - MIA2000 Shared Hosting Server

RackNerd Status — Thu, 13 Mar 2025 21:31:00 +0000

OUTAGE - SEA134KVM

RackNerd Status — Thu, 13 Mar 2025 20:47:00 +0000

OUTAGE - NYRN209KVM

RackNerd Status — Thu, 13 Mar 2025 17:08:00 +0000

We are aware that NYRN209KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DUB106KVM

RackNerd Status — Thu, 13 Mar 2025 16:18:00 +0000

OUTAGE - DUB099KVM

RackNerd Status — Thu, 13 Mar 2025 16:09:00 +0000

We are aware that DUB099KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - fiber10 Shared Hosting Server

RackNerd Status — Wed, 12 Mar 2025 10:15:00 +0000

OUTAGE - 7950XSJ302

RackNerd Status — Wed, 12 Mar 2025 01:00:00 +0000

OUTAGE - 7950XCHI301

RackNerd Status — Tue, 11 Mar 2025 21:28:00 +0000

OUTAGE - NYRN194KVM

RackNerd Status — Mon, 10 Mar 2025 09:23:00 +0000

Outage - NYRN218KVM

RackNerd Status — Mon, 10 Mar 2025 07:31:00 +0000

We are aware that NYRN218KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - DUB099KVM

RackNerd Status — Mon, 10 Mar 2025 05:31:00 +0000

We are aware that DUB099KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - 7950XSJ302

RackNerd Status — Sun, 09 Mar 2025 21:36:00 +0000

We are seeing a recurrence of the previous issues with 7950XSJ302. Our team is investigating this further. This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

OUTAGE - 7950XSJ302

RackNerd Status — Sun, 09 Mar 2025 19:33:00 +0000

OUTAGE- SJ233KVM

RackNerd Status — Sun, 09 Mar 2025 15:03:00 +0000

We are aware that SJ233KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE-NYRN199KVM

RackNerd Status — Sun, 09 Mar 2025 03:00:00 +0000

OUTAGE - CHI116KVM

RackNerd Status — Sat, 08 Mar 2025 14:48:00 +0000

OUTAGE - 7950XSJ300.nerdvm.com

RackNerd Status — Thu, 06 Mar 2025 21:22:00 +0000

We are aware that 7950XSJ300.nerdvm.com is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - MIA1000 Shared Hosting Server

RackNerd Status — Thu, 06 Mar 2025 12:59:00 +0000

OUTAGE-SEA103KVM

RackNerd Status — Wed, 05 Mar 2025 06:34:00 +0000

Outage - NYRN160KVM

RackNerd Status — Tue, 04 Mar 2025 14:16:00 +0000

We are aware that NYRN160KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with NYRN160KVM. Our team is investigating this further. UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

Outage - 7950XSJ302

RackNerd Status — Tue, 04 Mar 2025 04:24:00 +0000

OUTAGE - NYRN113KVM

RackNerd Status — Mon, 03 Mar 2025 11:36:00 +0000

Outage - NYRN199KVM

RackNerd Status — Sun, 02 Mar 2025 06:01:00 +0000

OUTAGE- fiber2 Shared Hosting Server

RackNerd Status — Sat, 01 Mar 2025 20:39:00 +0000

We are aware that fiber2 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - DAL152KVM

RackNerd Status — Sat, 01 Mar 2025 02:42:00 +0000

NETWORK OUTAGE - San Jose Datacenter Location

RackNerd Status — Fri, 28 Feb 2025 05:54:00 +0000

We are aware of a network issue affecting our San Jose datacenter, resulting in connectivity disruptions. Our team is actively working with our upstream provider to resolve the issue as quickly as possible. We appreciate your patience during this time. UPDATE: It appears that one of our primary internet transit providers in San Jose is experiencing an unexpected outage, this is causing most routes to fail. We are working with our upstream on potential solutions here. We will update this status incident once more information is available. UPDATE: We are pleased to report that the network issue affecting our San Jose datacenter has been fully resolved. All routes are now operating normally. We will continue to actively monitor the situation to ensure ongoing stability. Thank you for your patience and understanding throughout this incident.

OUTAGE - New York - NYRN246KVM,NYRN245KVM,NYRN244KVM,NYRN243KVM

RackNerd Status — Thu, 27 Feb 2025 06:40:00 +0000

We are aware that the following New York based host-nodes - NYRN246KVM,NYRN245KVM,NYRN244KVM,NYRN243KVM - is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DAL159KVM

RackNerd Status — Thu, 27 Feb 2025 02:29:00 +0000

OUTAGE - NYRN199KVM

RackNerd Status — Wed, 26 Feb 2025 22:16:00 +0000

OUTAGE - SJ126KVM

RackNerd Status — Wed, 26 Feb 2025 21:25:00 +0000

OUTAGE - LAXSSD3014nerd3DC02

RackNerd Status — Mon, 24 Feb 2025 23:53:00 +0000

OUTAGE - 7950XCHI301

RackNerd Status — Mon, 24 Feb 2025 17:36:00 +0000

OUTAGE - SJRYZEN102

RackNerd Status — Mon, 24 Feb 2025 17:15:00 +0000

We are aware that SJRYZEN102 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - Fiber14 Shared Hosting Server

RackNerd Status — Mon, 24 Feb 2025 16:17:00 +0000

We are aware that "Fiber14 Shared Hosting Server" is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DAL121KVM

RackNerd Status — Mon, 24 Feb 2025 15:38:00 +0000

OUTAGE - DAL129KVM

RackNerd Status — Mon, 24 Feb 2025 13:18:00 +0000

OUTAGE - FIber 6

RackNerd Status — Sun, 23 Feb 2025 21:55:00 +0000

We are aware that Fiber6 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - ATL137KVM

RackNerd Status — Sun, 23 Feb 2025 21:35:00 +0000

We are aware that ATL137KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ233KVM

RackNerd Status — Sun, 23 Feb 2025 18:27:00 +0000

We are aware that SJ233KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - Fiber14 Shared Hosting Server

RackNerd Status — Sun, 23 Feb 2025 16:40:00 +0000

OUTAGE - ATL140KVM

RackNerd Status — Sun, 23 Feb 2025 07:00:00 +0000

We are aware that ATL140KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - MIA1000 Shared Hosting Server

RackNerd Status — Sat, 22 Feb 2025 13:24:00 +0000

Reboot - Fiber13 Shared Hosting Server

RackNerd Status — Fri, 21 Feb 2025 20:25:00 +0000

We are investigating an issue with the Fiber13 server (one of our shared hosting servers in Los Angeles). During this investigation we will need to reboot the server which may result in intermittent availability during the reboot process. We will update this incident once more information is available. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with Fiber13. Our team is investigating this further. UPDATE: This is resolved, we will continue to keep a close eye on this server.

OUTAGE - Partial network outage for Shared Hosting Servers in our Strasbourg, France datacenter location

RackNerd Status — Fri, 21 Feb 2025 12:11:00 +0000

We are aware that there is currently a partial network outage in our Strasbourg, France datacenter location impacting some routes. Our network engineering team is currently looking into this further. We will have more information on this shortly. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE-7950XNY201

RackNerd Status — Fri, 21 Feb 2025 08:17:00 +0000

Outage - LAXSSD5808nerd2DC02

RackNerd Status — Fri, 21 Feb 2025 04:38:00 +0000

Outage - SJ176KVM

RackNerd Status — Fri, 21 Feb 2025 03:13:00 +0000

OUTAGE - LAXSSD971nerd2DC02

RackNerd Status — Fri, 21 Feb 2025 02:42:00 +0000

We are aware that LAXSSD971nerd2DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - CHI114KVM

RackNerd Status — Thu, 20 Feb 2025 22:49:00 +0000

OUTAGE - DAL136KVM

RackNerd Status — Thu, 20 Feb 2025 15:49:00 +0000

OUTAGE - LAXSSD5808nerd2DC02

RackNerd Status — Thu, 20 Feb 2025 13:15:00 +0000

We are aware that LAXSSD5808nerd2DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with LAXSSD5808nerd2DC02. Our team is investigating this further. UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

OUTAGE - DAL150KVM

RackNerd Status — Thu, 20 Feb 2025 07:54:00 +0000

We are aware that DAL150KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE- NYRN164KVM

RackNerd Status — Wed, 19 Feb 2025 18:27:00 +0000

OUTAGE - NYRYZEN103

RackNerd Status — Wed, 19 Feb 2025 13:46:00 +0000

We are aware that NYRYZEN103 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN158KVM

RackNerd Status — Tue, 18 Feb 2025 19:07:00 +0000

OUTAGE-NYRN101KVM

RackNerd Status — Tue, 18 Feb 2025 09:05:00 +0000

OUTAGE - DUB106KVM

RackNerd Status — Tue, 18 Feb 2025 02:40:00 +0000

OUTAGE - NYRN112KVM

RackNerd Status — Mon, 17 Feb 2025 19:31:00 +0000

OUTAGE - 7950XSJ300

RackNerd Status — Mon, 17 Feb 2025 16:30:00 +0000

We are aware that 7950XSJ300 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DALRYZEN101

RackNerd Status — Sat, 15 Feb 2025 23:13:00 +0000

We are aware that DALRYZEN101 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Scheduled Maintenance - DAL143KVM, DAL130KVM, DAL127KVM, DAL142KVM

RackNerd Status — Sat, 15 Feb 2025 19:23:00 +0000

A scheduled maintenance window event is currently ongoing in our Dallas datacenter, impacting a few physical host nodes - "DAL143KVM, DAL130KVM, DAL127KVM, DAL142KVM" This maintenance is now in progress, and being actively worked on. We will update this status incident once fully resolved. UPDATE:The maintenance for these three host nodes "DAL130KVM, DAL127KVM, and DAL142KVM" has been completed successfully. Please stand by for further updates on the pending one "DAL143KVM." UPDATE: This is now completed for the pending host node too "DAL143KVM". All set now. If you are still experiencing any issues, please open a support ticket, and we'd be happy to assist.

OUTAGE-DUB102KVM

RackNerd Status — Sat, 15 Feb 2025 12:25:00 +0000

Outage - 7950XSJ300

RackNerd Status — Fri, 14 Feb 2025 02:58:00 +0000

We are aware that 7950XSJ300 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - MIA1000(One Shared/Reseller Hosting Server in Miami)

RackNerd Status — Thu, 13 Feb 2025 14:04:00 +0000

We are aware that MIA1000(One Shared/Reseller Hosting Server in Miami) is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN113KVM

RackNerd Status — Wed, 12 Feb 2025 22:47:00 +0000

OUTAGE - mia1000

RackNerd Status — Wed, 12 Feb 2025 19:44:00 +0000

We are aware that mia1000 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - Fiber14

RackNerd Status — Wed, 12 Feb 2025 00:49:00 +0000

We are aware that Fiber14 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

RackNerd Client Area Maintenance (my.racknerd.com)

RackNerd Status — Tue, 11 Feb 2025 19:04:00 +0000

We are currently performing improvements and updates to upgrade our client portal and website systems. During this maintenance window, the client portal and main website will be temporarily unavailable. This maintenance is expected to last approximately one to two hours. Important Notes: - All customer infrastructure remains fully operational and unaffected - Our support team remains available via phone (888-881-NERD) and email (support@racknerd.com) - No impact to existing services or customer workloads We appreciate your patience as we work to improve our systems. For urgent assistance, please don't hesitate to contact our support team, or wait for us to complete the maintenance to submit your support ticket. UPDATE: This maintenance is now completed. Customers may log in to our client area as normal at this time.

OUTAGE-7950XSJ300

RackNerd Status — Tue, 11 Feb 2025 06:36:00 +0000

We are aware that 7950XSJ300 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Network Availability in France

RackNerd Status — Mon, 10 Feb 2025 20:38:00 +0000

We are currently experiencing packet loss affecting a portion of our France network, impacting certain network routes. Our network engineers are actively investigating and working towards a full resolution, which we expect to have in place soon. During this time, you may experience brief periods of intermittent availability. We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal operations. We will continue to provide updates on this status incident as more information becomes available. Thank you for your understanding. UPDATE: The network issues appear to have subsided upstream and services are stable at this time. We are monitoring the situation closely and will be ready to react should any future recurrences of the issue occur. Further updates will be provided if needed. Thank you again for your understanding. In the meantime, we will move this status incident to “Watching/Monitoring” status.

OUTAGE - DUB110KVM

RackNerd Status — Mon, 10 Feb 2025 15:43:00 +0000

We are aware that DUB110KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - CHI116KVM

RackNerd Status — Sun, 09 Feb 2025 19:38:00 +0000

OUTAGE - FR103KVM, FR104KVM, FR106KVM, FR107KVM, FR109KVM

RackNerd Status — Sun, 09 Feb 2025 17:19:00 +0000

We are aware that the following host-nodes "FR103KVM, FR104KVM, FR106KVM, FR107KVM, FR109KVM" are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE-NYRN113KVM

RackNerd Status — Sun, 09 Feb 2025 05:54:00 +0000

OUTAGE- ASH116KVM

RackNerd Status — Sun, 09 Feb 2025 02:36:00 +0000

We are aware that ASH116KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE-SEA103KVM

RackNerd Status — Sun, 09 Feb 2025 02:27:00 +0000

Outage - NYRN194KVM

RackNerd Status — Sat, 08 Feb 2025 12:59:00 +0000

OUTAGE - SJ130KVM

RackNerd Status — Sat, 08 Feb 2025 10:27:00 +0000

We are aware that SJ130KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ126KVM

RackNerd Status — Sat, 08 Feb 2025 07:43:00 +0000

OUTAGE-SJ130KVM

RackNerd Status — Sat, 08 Feb 2025 06:55:00 +0000

OUTAGE - CHI114KVM

RackNerd Status — Fri, 07 Feb 2025 21:07:00 +0000

OUTAGE - LAXSSD7003nerd2DC02

RackNerd Status — Fri, 07 Feb 2025 18:07:00 +0000

Outage - ATL116KVM

RackNerd Status — Thu, 06 Feb 2025 20:52:00 +0000

OUTAGE - CHI112KVM

RackNerd Status — Thu, 06 Feb 2025 16:13:00 +0000

OUTAGE - 7950XSJ300

RackNerd Status — Wed, 05 Feb 2025 07:33:00 +0000

We are aware that 7950XSJ300 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Partial Outage in Dallas Datacenter

RackNerd Status — Tue, 04 Feb 2025 22:23:00 +0000

We are aware that two of our cabinets in our Dallas location are currently experiencing issues. We are currently looking into this further with our datacenter partner, and will provide additional updates on this matter once we have more information. UPDATE: We have one of the cabinets fully back online, we will provide an additional update shortly. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - LAXSSD600nerd1DC02

RackNerd Status — Tue, 04 Feb 2025 00:33:00 +0000

We are aware that LAXSSD600nerd1DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE- DE1000 Shared Hosting Server

RackNerd Status — Mon, 03 Feb 2025 22:50:00 +0000

We are aware that DE1000 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

MySQL Issues - Fiber13 Shared Hosting Server

RackNerd Status — Sun, 02 Feb 2025 05:45:00 +0000

We are investigating a MySQL issue with the Fiber13 server (one of our shared hosting servers in Los Angeles). We will update this incident once more information is available. Service availability may be intermittent while our engineers work on this issue. UPDATE: Our senior engineers alongside with cPanel support are working on implementing a permanent solution. Service availability may fluctuate and be intermittent while this is being worked on. Thank you for your patience during this time. UPDATE: The issue has been completely resolved. All websites hosted on Fiber13 are now loading as expected. We will continue to monitor the server closely to ensure stability. If you experience any issues, please reach out to our support team. Thank you for your patience.

Outage - SJ130KVM

RackNerd Status — Sat, 01 Feb 2025 13:39:00 +0000

Outage - SJ194KVM

RackNerd Status — Sat, 01 Feb 2025 12:41:00 +0000

We are aware that SJ194KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - DAL127KVM, DAL130KVM, DAL142KVM, DAL143KVM

RackNerd Status — Sat, 01 Feb 2025 02:11:00 +0000

We are aware that DAL127KVM, DAL130KVM, DAL142KVM, DAL143KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - Fiber14 Shared Hosting Server

RackNerd Status — Fri, 31 Jan 2025 04:52:00 +0000

FIBER14 Shared Hosting Server looks to be under a sophisticated type of DDoS attack once again. We are doing everything we can, and doing our best to mitigate this attack to resume normal operations. UPDATE: We have successfully mitigated the recent DDoS attack. We will continue to closely monitor the server for any further activity. We sincerely apologize for any inconvenience this may have caused and thank you for your patience during the resolution. If you are still experiencing any issues, please don't hesitate to open a support ticket and we will be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with the Fiber14 Shared Hosting Server. Our team is investigating this further. UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

OUTAGE - 7950XNY207

RackNerd Status — Wed, 29 Jan 2025 22:50:00 +0000

OUTAGE - LAXSSD6019nerd7DC02

RackNerd Status — Wed, 29 Jan 2025 20:01:00 +0000

We are aware that LAXSSD6019nerd7DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - DUB106KVM

RackNerd Status — Wed, 29 Jan 2025 04:07:00 +0000

Outage - LAX014nerd4dc02WIN

RackNerd Status — Tue, 28 Jan 2025 12:25:00 +0000

We are aware that LAX014nerd4dc02WIN is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - DUB102KVM

RackNerd Status — Tue, 28 Jan 2025 04:18:00 +0000

Outage - SJ191KVM

RackNerd Status — Tue, 28 Jan 2025 00:56:00 +0000

We are aware that SJ191KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - Fiber14 Shared Hosting Server

RackNerd Status — Mon, 27 Jan 2025 22:29:00 +0000

We are investigating a DDoS attack targeted towards the Fiber14 shared hosting server (one of our shared hosting servers in LA). We will update this status incident once additional information is available. UPDATE: We have successfully mitigated the DDoS attack on the Fiber14 shared hosting server by implementing external DDoS protection services. The server has been rerouted through additional protection layers and is now back online. All hosted websites are accessible and operating normally. We will continue to monitor the situation. We apologize for any inconvenience this may have caused and thank you for your patience during the resolution period.

Outage - NYRN113KVM

RackNerd Status — Mon, 27 Jan 2025 03:15:00 +0000

OUTAGE - NYRN199KVM

RackNerd Status — Sun, 26 Jan 2025 19:24:00 +0000

Outage - SJ180KVM

RackNerd Status — Sun, 26 Jan 2025 07:12:00 +0000

OUTAGE-7950XNY201

RackNerd Status — Sun, 26 Jan 2025 00:43:00 +0000

OUTAGE - CHI114KVM

RackNerd Status — Sat, 25 Jan 2025 23:52:00 +0000

OUTAGE - SEA137KVM

RackNerd Status — Fri, 24 Jan 2025 16:54:00 +0000

OUTAGE - Fiber14

RackNerd Status — Thu, 23 Jan 2025 09:11:00 +0000

We are aware that Fiber14 is currently experiencing connectivity issues. We are looking into this node further and will provide additional updates once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist

OUTAGE - ATL124KVM, ATL103KVM, ATL107KVM, ATL102KVM, ATL108KVM

RackNerd Status — Wed, 22 Jan 2025 08:17:00 +0000

We are aware that "ATL124KVM ATL103KVM ATL107KVM ATL102KVM ATL108KVM" are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - LAXSSD7003nerd2DC02

RackNerd Status — Tue, 21 Jan 2025 21:56:00 +0000

We are aware that LAXSSD7003nerd2DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with LAXSSD7003nerd2DC02. Our team is investigating this further. UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

OUTAGE - NYRN199KVM

RackNerd Status — Tue, 21 Jan 2025 19:14:00 +0000

Scheduled Maintenance - DUB099KVM, DUB105KVM, DUB108KVM

RackNerd Status — Tue, 21 Jan 2025 14:33:00 +0000

A scheduled maintenance window event is currently ongoing in our Dublin datacenter, impacting three physical host nodes (DUB099KVM, DUB105KVM, and DUB108KVM). Affected clients were sent an e-mail notification regarding this scheduled maintenance event earlier along with full details. This maintenance is now in progress, and being actively worked on. We will update this status incident once fully resolved. UPDATE: This is now completed.

Outage - SJ126KVM

RackNerd Status — Tue, 21 Jan 2025 10:21:00 +0000

RAID Array Rebuild on LAXSSD4024nerd6DC02

RackNerd Status — Tue, 21 Jan 2025 02:54:00 +0000

We are currently performing a RAID array rebuild on the "LAXSSD4024nerd6DC02" node located in Los Angeles DC-02. During this process, you may experience degraded performance or slower-than-usual I/O speeds. This is a necessary maintenance task to ensure the integrity and reliability of the RAID array. The rebuild is expected to complete within the next 24 hours or less, and we will update this status once the process has been finalized. We appreciate your patience and understanding as we work to maintain optimal performance and data integrity. If you have any questions or concerns, please don't hesitate to reach out to our support team.

Outage - NYRN113KVM

RackNerd Status — Tue, 21 Jan 2025 00:18:00 +0000

OUTAGE - DAL108KVM ,DAL112KVM, and DAL114KVM

RackNerd Status — Mon, 20 Jan 2025 17:16:00 +0000

We are aware that DAL108KVM, DAL112KVM, and DAL114KVM are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SEA104KVM

RackNerd Status — Mon, 20 Jan 2025 13:59:00 +0000

OUTAGE - FIBER9 (One Shared/Reseller Hosting Server in Los Angeles DC-02)

RackNerd Status — Mon, 20 Jan 2025 10:44:00 +0000

We are aware that FIBER9 (One Shared/Reseller Hosting Server in Los Angeles DC-02) is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN181KVM

RackNerd Status — Mon, 20 Jan 2025 09:23:00 +0000

We are aware that NYRN181KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DUB100KVM

RackNerd Status — Sun, 19 Jan 2025 22:39:00 +0000

Our monitoring systems have detected a hardware issue affecting node DUB100KVM (one of our KVM VPS nodes in Dublin), which will require physical intervention to resolve. Preliminary analysis suggests hardware-related complications, and we're working with the remote hands team to troubleshoot this. For customers affected by this incident who require immediate access to a working service, we are offering the option to request instance recreation on a different node (we have plenty of other host nodes available in Dublin). This can be done by opening a support ticket and simply asking to be recreated. We understand the impact this may have on our customers' operations and are working diligently to provide solutions. We are actively monitoring this situation and will provide additional updates as more information becomes available. UPDATE: This has been resolved. If you are still experiencing any issues, please open a support ticket and we’d be happy to assist.

OUTAGE - 7950XDAL301

RackNerd Status — Sat, 18 Jan 2025 23:58:00 +0000

Outage - SEA109KVM

RackNerd Status — Sat, 18 Jan 2025 03:03:00 +0000

We are aware that SEA109KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with SEA109KVM. Our team is investigating this further. UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

OUTAGE - LAXSSD7002nerd2DC02

RackNerd Status — Fri, 17 Jan 2025 08:59:00 +0000

We are aware that LAXSSD7002nerd2DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - DAL117KVM

RackNerd Status — Fri, 17 Jan 2025 02:44:00 +0000

OUTAGE - DUB107KVM

RackNerd Status — Thu, 16 Jan 2025 17:10:00 +0000

The issue with DUB107KVM is now resolved successfully. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - 7950XASH102

RackNerd Status — Wed, 15 Jan 2025 08:26:00 +0000

We are aware that 7950XASH102 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - Fiber14

RackNerd Status — Tue, 14 Jan 2025 19:23:00 +0000

OUTAGE - DAL174KVM and DAL179KVM

RackNerd Status — Tue, 14 Jan 2025 12:41:00 +0000

We are aware that DAL174KVM and DAL179KVM are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - 7950XDAL304

RackNerd Status — Tue, 14 Jan 2025 11:31:00 +0000

We are aware that 7950XDAL304 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN121KVM

RackNerd Status — Mon, 13 Jan 2025 14:11:00 +0000

We are aware that NYRN121KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SEA109KVM

RackNerd Status — Mon, 13 Jan 2025 13:30:00 +0000

OUTAGE - ATL106KVM

RackNerd Status — Mon, 13 Jan 2025 09:29:00 +0000

We are aware that ATL106KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - FIBER12 (One Shared/Reseller Hosting Server in Los Angeles DC-02)

RackNerd Status — Sat, 11 Jan 2025 17:02:00 +0000

We are aware that FIBER12 (One Shared/Reseller Hosting Server in Los Angeles DC-02) is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ193KVM

RackNerd Status — Sat, 11 Jan 2025 12:04:00 +0000

We are aware that SJ193KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE-fiber8 Shared Hosting Server

RackNerd Status — Sat, 11 Jan 2025 07:25:00 +0000

Outage - fiber10 Shared Hosting Server

RackNerd Status — Sat, 11 Jan 2025 03:21:00 +0000

Partial Network Outage in Los Angeles DC-02 Datacenter Location

RackNerd Status — Fri, 10 Jan 2025 21:29:00 +0000

We are currently investigating a partial network outage affecting our Los Angeles DC-02 location. Initial indications suggest this may be due to a BGP flap. Our upstream's network engineering team is actively working to identify and resolve the issue. We will provide updates as soon as more information becomes available. Thank you for your patience and understanding. UPDATE: The partial network outage affecting our Los Angeles DC-02 location has been resolved, and services are now operating normally. Indications pointed to a BGP flap, which is actively being investigated by our upstream provider to prevent a future recurrence of the issue. We are closely monitoring the situation and will re-update this status incident if any new information or issues arise. In the meantime, we can consider this resolved. Please contact us if you are still experiencing any issues. Thank you for your patience and understanding.

OUTAGE - fiber14 Shared Hosting Server

RackNerd Status — Fri, 10 Jan 2025 20:38:00 +0000

We are aware that Fiber 14 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This appears to be a sophisticated DDoS attack targeted to one or more websites hosted on this server. We are actively working with our upstream providers to implement advanced DDoS mitigation rules, and we will have this resolved shortly. UPDATE: The incident has been resolved at this time, and all websites hosted on Fiber14 are now loading and back to normal operation. Our team will continue to monitor closely and provide updates here should any new developments occur.

Outage - fiber8 Shared Hosting Server

RackNerd Status — Fri, 10 Jan 2025 13:04:00 +0000

Outage - Fiber2 shared hosting server

RackNerd Status — Fri, 10 Jan 2025 02:45:00 +0000

We are aware that Fiber2 shared hosting server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - fiber13 Shared Hosting Server

RackNerd Status — Wed, 08 Jan 2025 05:41:00 +0000

We are aware that the fiber13 Shared Hosting Server is currently experiencing connectivity issues which looks to be a DDoS attack targeted towards this server. We are working to mitigate this and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - LAXSSD105nerd1DC02

RackNerd Status — Wed, 08 Jan 2025 05:01:00 +0000

We are aware that LAXSSD105nerd1DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - 7950XDAL301

RackNerd Status — Wed, 08 Jan 2025 01:09:00 +0000

OUTAGE-NYRN113KVM

RackNerd Status — Tue, 07 Jan 2025 11:05:00 +0000

OUTAGE - CHI116KVM

RackNerd Status — Tue, 07 Jan 2025 09:50:00 +0000

OUTAGE-NYRN158KVM

RackNerd Status — Tue, 07 Jan 2025 08:06:00 +0000

Outage - NYRN197KVM

RackNerd Status — Tue, 07 Jan 2025 06:23:00 +0000

We are aware that NYRN197KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - 7950XSJ303

RackNerd Status — Mon, 06 Jan 2025 23:56:00 +0000

OUTAGE - LAX016nerd4dc02WIN

RackNerd Status — Mon, 06 Jan 2025 22:41:00 +0000

We are aware that LAX016nerd4dc02WIN is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - ATL115KVM

RackNerd Status — Mon, 06 Jan 2025 18:21:00 +0000

Outage - SJ182KVM

RackNerd Status — Mon, 06 Jan 2025 05:52:00 +0000

OUTAGE - CHI114KVM

RackNerd Status — Sun, 05 Jan 2025 23:50:00 +0000

OUTAGE - SJ114KVM

RackNerd Status — Sun, 05 Jan 2025 19:59:00 +0000

We are aware that SJ114KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - FIBER8 Shared Hosting Server

RackNerd Status — Sun, 05 Jan 2025 06:13:00 +0000

We are aware that FIBER8 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - ATL126KVM

RackNerd Status — Sun, 05 Jan 2025 01:20:00 +0000

We are aware that ATL126KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ182KVM

RackNerd Status — Sat, 04 Jan 2025 22:03:00 +0000

OUTAGE - 7950XDAL301

RackNerd Status — Sat, 04 Jan 2025 20:18:00 +0000

Outage - LAXSSD2018nerd5DC02

RackNerd Status — Sat, 04 Jan 2025 13:03:00 +0000

We are aware that LAXSSD2018nerd5DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - ATL115KVM

RackNerd Status — Sat, 04 Jan 2025 03:07:00 +0000

OUTAGE - SEA114KVM

RackNerd Status — Fri, 03 Jan 2025 11:01:00 +0000

We are aware that SEA114KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - LAX015nerd4dc02WIN

RackNerd Status — Thu, 02 Jan 2025 09:59:00 +0000

We are aware that LAX015nerd4dc02WIN is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN204KVM

RackNerd Status — Wed, 01 Jan 2025 06:27:00 +0000

We are aware that NYRN204KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with NYRN204KVM. Our team is investigating this further. UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately. UPDATE: It appears that NYRN204KVM is experiencing intermittent issues again. Our engineers are performing additional diagnostic tests to identify the root cause and to get to the bottom of this. We sincerely apologize for the continued issues with this, and we will work to implement a permanent resolution ASAP. Thank you for your extended patience while we work on this. UPDATE: This is resolved at this time, and we are optimistically monitoring the server to ensure of its stability going forward. We sincerely appreciate your patience and understanding as we worked to resolve this issue. If you still encounter any issues as of now, please open a support ticket and we'd be happy to assist.

OUTAGE - SJ108KVM, SJ110KVM,SJ111KVM,SJ156KVM,SJ175KVM,SJ176KVM,SJ177KVM

RackNerd Status — Tue, 31 Dec 2024 19:40:00 +0000

We are aware that SJ108KVM, SJ110KVM,SJ111KVM,SJ156KVM,SJ175KVM,SJ176KVM,SJ177KVM are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved and nodes SJ108KVM, SJ110KVM, SJ111KVM, SJ156KVM, SJ175KVM, and SJ177KVM are back online. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are looking into this node SJ176KVM and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved and node SJ176KVM is back online. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ126KVM

RackNerd Status — Tue, 31 Dec 2024 09:10:00 +0000

Outage - FIBER2 Shared Hosting Server

RackNerd Status — Mon, 30 Dec 2024 22:42:00 +0000

We are aware that FIBER2 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage-DE2000 Shared Hosting Server

RackNerd Status — Mon, 30 Dec 2024 12:54:00 +0000

OUTAGE - CHI156KVM

RackNerd Status — Mon, 30 Dec 2024 09:18:00 +0000

We are aware that CHI156KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with CHI156KVM. Our team is investigating this further. UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

OUTAGE - 7950XCHI300

RackNerd Status — Mon, 30 Dec 2024 04:46:00 +0000

SEA108KVM - Migrations

RackNerd Status — Sun, 29 Dec 2024 14:47:00 +0000

As communicated via email to customers on December 28 hosted on node: SEA108KVM (a KVM VPS node in Seattle), all VM's hosted on this node are currently being migrated to another hypervisor, in order to avoid extended downtime of troubleshooting potential hardware issues with the node. The migration process is taking longer than originally anticipated. This is just an update to inform you that our engineering team is still actively working on this. All data and VM's will be migrated intact and no IP changes will be necessary. We will update this status incident once the migration is finished. Thank you for your extended patience during this time. UPDATE: This is now complete, and all VMs are now back online.

OUTAGE - SEA108KVM

RackNerd Status — Sat, 28 Dec 2024 15:02:00 +0000

We are aware that SEA108KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE-SEA108KVM

RackNerd Status — Sat, 28 Dec 2024 07:57:00 +0000

OUTAGE - SJ157KVM

RackNerd Status — Fri, 27 Dec 2024 20:01:00 +0000

OUTAGE - LAXSSD2006nerd5DC02

RackNerd Status — Thu, 26 Dec 2024 15:43:00 +0000

OUTAGE - 7950XSJ300

RackNerd Status — Thu, 26 Dec 2024 11:25:00 +0000

We are aware that 7950XSJ300 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE-7950XSJ301

RackNerd Status — Thu, 26 Dec 2024 09:50:00 +0000

OUTAGE - CHI114KVM

RackNerd Status — Thu, 26 Dec 2024 02:31:00 +0000

OUTAGE - NYRN105KVM

RackNerd Status — Wed, 25 Dec 2024 23:40:00 +0000

OUTAGE - ATL132KVM

RackNerd Status — Wed, 25 Dec 2024 21:34:00 +0000

We are aware that ATL132KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUATGE - NJ108KVM

RackNerd Status — Wed, 25 Dec 2024 12:57:00 +0000

Outage - FIBER8 Shared Hosting Server

RackNerd Status — Wed, 25 Dec 2024 06:30:00 +0000

OUTAGE - DAL104KVM

RackNerd Status — Mon, 23 Dec 2024 13:46:00 +0000

We are aware that DAL104KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with DAL104KVM. Our team is investigating this further. UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

Outage - LAXSSD4051nerd6DC02

RackNerd Status — Mon, 23 Dec 2024 05:05:00 +0000

We are aware that LAXSSD4051nerd6DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - Multiple host-nodes in San Jose - SJ111KVM SJ110KVM SJ108KVM SJ156KVM SJ176KVM SJ175KVM SJ177KVM

RackNerd Status — Sun, 22 Dec 2024 07:33:00 +0000

We are aware that multiple host-nodes of San Jose " SJ111KVM SJ110KVM SJ108KVM SJ156KVM SJ176KVM SJ175KVM SJ177KVM" is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE : These nodes are back online - SJ111KVM SJ110KVM SJ108KVM SJ175KVM SJ177KVM UPDATE : This particular node also back online - SJ156KVM UPDATE : This is now resolved for all the affected host-nodes. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SEA108KVM

RackNerd Status — Sat, 21 Dec 2024 09:07:00 +0000

OUTAGE - CHI158KVM

RackNerd Status — Fri, 20 Dec 2024 16:26:00 +0000

OUTAGE - SJ182KVM

RackNerd Status — Thu, 19 Dec 2024 14:23:00 +0000

OUTAGE - 7950XSJ300

RackNerd Status — Thu, 19 Dec 2024 11:25:00 +0000

We are aware that 7950XSJ300 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - MIA2000 & MIA3000 Shared Hosting Server

RackNerd Status — Wed, 18 Dec 2024 15:38:00 +0000

We are aware that MIA2000 & MIA3000 Shared Hosting Server are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: We have identified a network routing loop issue with the subnet that these two servers reside on. The issue has been escalated to our network's upstream provider and this will be resolved shortly. UPDATE: The routing issue has mostly been resolved at this time. The cause was due to an issue with Lumen/Level3 not properly announcing the prefix. Our upstream is working to permanently address this with Lumen and to ensure this situation will never repeat again. While the issue has been mostly resolved, we are still investigating a few routes that are experiencing issues. We will update this status incident once it is fully resolved. UPDATE: We are pleased to report that the network routing issue affecting MIA2000 and MIA3000 Shared Hosting Servers has now been fully resolved. The root cause was identified as a misconfiguration with Lumen/Level3 not properly announcing the subnet prefix. Our upstream provider has worked closely with Lumen to resolve the issue and implemented measures to prevent a recurrence of this situation. We sincerely apologize for the disruption this caused to your services and for the impact on your operations during this time. We appreciate your patience and understanding as we worked with our upstream provider to resolve the issue. If you continue to experience any connectivity problems, please reach out to our support team for assistance.

Outage - NYRN101KVM

RackNerd Status — Wed, 18 Dec 2024 13:33:00 +0000

OUTAGE - CHI114KVM

RackNerd Status — Wed, 18 Dec 2024 06:18:00 +0000

7950XDAL303 - Migrations

RackNerd Status — Wed, 18 Dec 2024 04:45:00 +0000

As communicated via email to customers on node: 7950XDAL303 (one of our Ryzen nodes in Dallas), all VM's hosted on this node are currently being migrated to another hypervisor, in order to avoid extended downtime of troubleshooting the hardware issue with the node. We will update this status incident, once migrations have been complete. All data and VM's will be migrated intact and no IP changes will be necessary. UPDATE: This is now completed successfully.

OUTAGE - DE4000 Shared Hosting Server

RackNerd Status — Wed, 18 Dec 2024 03:18:00 +0000

We are aware that DE4000 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ240KVM

RackNerd Status — Tue, 17 Dec 2024 20:45:00 +0000

We are aware that SJ240KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ126KVM

RackNerd Status — Tue, 17 Dec 2024 17:09:00 +0000

OUTAGE - SJ240KVM

RackNerd Status — Tue, 17 Dec 2024 07:50:00 +0000

OUTAGE - 7950XDAL303

RackNerd Status — Mon, 16 Dec 2024 21:17:00 +0000

We are aware that 7950XDAL303 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Scheduled Maintenance: Los Angeles DC-02 (nerd5 section)

RackNerd Status — Mon, 16 Dec 2024 17:15:00 +0000

As a follow-up to the scheduled maintenance event we sent to affected customers via email on December 10, 2024 - please be aware that there is currently a scheduled maintenance event which is now ongoing. This affects VPS's hosted on nodes with the word "nerd5" within the node name. A web version of the maintenance notice that was sent can be found here for your reference: https://www.racknerd.com/nerd5-vps-maintenance.html We will update this status incident once the maintenance window has concluded. UPDATE 10:50 AM PST: Batch 1 of 3 has been completed, we are on track. We are about to begin on the second batch. We will update once additional information is available. UPDATE 11:45 AM PST: Batch 2 of 3 has been completed, we are ahead of schedule. We are about to begin on the third and final batch for the Los Angeles DC-02 (nerd5) maintenance. We will update once additional information is available. UPDATE 12:30 PM PST: Batch 3 of 3 is completed. At this time, all Los Angeles DC-02 (nerd5) hypervisors are back online and fully operational, with the exception of a single hypervisor "LAXSSD2008nerd5DC02". LAXSSD2008nerd5DC02 might have an unrelated hardware issue that was identified during the boot process, and this is currently being looked into. We will update once LAXSSD2008nerd5DC02 is back online. In the meantime, all other nerd5 hypervisors/nodes are back online. UPDATE 2:45 PM PST: LAXSSD2008nerd5DC02 is back online, at this time this maintenance event for Los Angeles DC-02 (nerd5 section) is fully concluded and finished.

Scheduled Maintenance: Los Angeles DC-03

RackNerd Status — Mon, 16 Dec 2024 14:17:00 +0000

As a follow-up to the scheduled maintenance event we sent to affected customers via email on December 10, 2024 - please be aware that there is currently a scheduled maintenance event in our Los Angeles DC-03 location, which is now ongoing. A web version of the maintenance notice that was sent can be found here for your reference: https://www.racknerd.com/dc03-maintenance.html We will update this status incident with additional updates as we make progress. Thank You for your patience and understanding during this time. UPDATE 11:00 AM PST: Progress is being made and servers are actively being unracked and transported to the new facility. We will update once additional information is available. UPDATE 5:15 PM PST: Excellent progress is continuing to be made. We will share a more detailed update later this evening. We are continuing to work on this. UPDATE 6:24 PM PST: Over 70% of our Los Angeles DC-03 footprint is now back online (at the new facility). This status incident is now being downgraded to a Partial Outage status, as we continue to work through the list of devices that are still offline and/or still need to be racked/cabled. UPDATE 8:15 PM PST: We are pleased to report that over 90% of our Los Angeles DC-03 footprint is now back online and operational at the new facility. We have shifted our focus to reviewing still-offline devices on an individual server basis, as we continue to go through the list of servers that are still offline. Each server is being thoroughly reviewed to ensure it receives the necessary attention and proper handling. We are actively making progress and will share further updates once the situation is more situated. Thank you for your continued patience. UPDATE 9:58 PM PST: We are nearing the finish line here, we are continuing to work on going through each server, one by one within all of our cabinets in this location, and ensuring that each server is showing positive power-on indicators. We will share another status update shortly. UPDATE 10:10 PM PST: We are very much ahead of schedule, and we are pleased to report that we have fully completed this facility migration maintenance at this time. Please note that following a facility-wide migration of this nature, a few devices here and there may require manual attention. We have made every effort to verify and ensure that as many servers as possible have been powered on. Additionally, we have physically checked all servers in our cabinets to confirm they are showing power-on indicators. If you are still experiencing issues or if your server in Los Angeles DC-03 remains inaccessible as of now, we recommend first checking SSH to ensure your software stacks are properly started. If SSH is not accessible, please verify the server status via IPMI. If you're unable to resolve the issue, please submit a support ticket, and we will investigate further on a case-by-case basis. Our support team is available 24x7 to assist with any issues you may encounter.

Outage - FIBER10 Shared Hosting Server

RackNerd Status — Mon, 16 Dec 2024 03:48:00 +0000

We are aware that FIBER10 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUATGE - SEA137KVM

RackNerd Status — Sun, 15 Dec 2024 16:01:00 +0000

Outage - NYRN175KVM

RackNerd Status — Sun, 15 Dec 2024 12:34:00 +0000

We are aware that NYRN175KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - CHI117KVM

RackNerd Status — Sat, 14 Dec 2024 21:07:00 +0000

We are aware that CHI117KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - LAXSSD971nerd2DC02

RackNerd Status — Sat, 14 Dec 2024 02:44:00 +0000

OUTAGE - 7950XDAL303

RackNerd Status — Fri, 13 Dec 2024 17:11:00 +0000

OUTAGE - LAXSSD4004nerd6DC02

RackNerd Status — Fri, 13 Dec 2024 03:02:00 +0000

We are aware that LAXSSD4004nerd6DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - 7950XASH102

RackNerd Status — Thu, 12 Dec 2024 21:54:00 +0000

We are aware that 7950XASH102 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE- NYRYZEN102

RackNerd Status — Thu, 12 Dec 2024 10:38:00 +0000

We are aware that NYRYZEN102 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - ATL115KVM

RackNerd Status — Thu, 12 Dec 2024 08:57:00 +0000

We are aware that SJ112KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ112KVM

RackNerd Status — Wed, 11 Dec 2024 18:15:00 +0000

OUTAGE - SJ244KVM

RackNerd Status — Wed, 11 Dec 2024 17:31:00 +0000

We are aware that SJ244KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - 7950XDAL303

RackNerd Status — Wed, 11 Dec 2024 07:05:00 +0000

OUTAGE - NYRYZEN102

RackNerd Status — Wed, 11 Dec 2024 06:28:00 +0000

We are aware that NYRYZEN102 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - DE2000 Shared Hosting Serve

RackNerd Status — Tue, 10 Dec 2024 04:58:00 +0000

We are aware that DE2000 Shared Hosting Serve is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - FIBER 5 Shared Hosting Server

RackNerd Status — Tue, 10 Dec 2024 04:25:00 +0000

We are aware that FIBER 5 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with FIBER 5 Shared Hosting Server. Our team is investigating this further. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - SEA145KVM

RackNerd Status — Tue, 10 Dec 2024 02:58:00 +0000

We are aware that SEA145KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - MIA3000 Shared Hosting Server

RackNerd Status — Mon, 09 Dec 2024 16:36:00 +0000

We are aware that the MIA3000 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This looks to be a routing issue that occurred when the server got routed to the DDoS mitigation service. Our upstream provider is currently looking into it and we should have this resolved shortly. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - CHI112KVM

RackNerd Status — Mon, 09 Dec 2024 15:29:00 +0000

Outage - 7950XNY203

RackNerd Status — Mon, 09 Dec 2024 07:56:00 +0000

We are aware that 7950XNY203 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DAL134KVM

RackNerd Status — Sun, 08 Dec 2024 22:32:00 +0000

OUTAGE - NYRYZEN102

RackNerd Status — Sun, 08 Dec 2024 22:05:00 +0000

We are aware that NYRYZEN102 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - SEA137KVM

RackNerd Status — Sun, 08 Dec 2024 07:18:00 +0000

OUTAGE-NYRYZEN102

RackNerd Status — Sun, 08 Dec 2024 05:20:00 +0000

We are aware that NYRYZEN102 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - 7950XDAL303

RackNerd Status — Sat, 07 Dec 2024 18:34:00 +0000

OUTAGE-CHI114KVM

RackNerd Status — Sat, 07 Dec 2024 06:48:00 +0000

OUTAGE - NYRN101KVM

RackNerd Status — Fri, 06 Dec 2024 17:03:00 +0000

Outage - 7950XDAL303

RackNerd Status — Fri, 06 Dec 2024 09:43:00 +0000

Outage - CHI121KVM

RackNerd Status — Fri, 06 Dec 2024 09:01:00 +0000

We are aware that CHI121KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRYZEN102

RackNerd Status — Fri, 06 Dec 2024 07:31:00 +0000

We are aware that NYRYZEN102 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - DE2000 Shared Hosting Server

RackNerd Status — Thu, 05 Dec 2024 23:27:00 +0000

We are aware that DE2000 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: We are still experiencing intermittent connectivity issues with this server, this is being looked into. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - ATL141KVM

RackNerd Status — Wed, 04 Dec 2024 19:27:00 +0000

We are aware that ATL141KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: It went down again, We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - DUB108KVM

RackNerd Status — Wed, 04 Dec 2024 12:41:00 +0000

We are aware that DUB108KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. We apologize for the continued issues with this particular node, and are aware that it has had an unhealthy start. The symptoms it experiences seems to be quite sporadic, and we suspect that the motherboard may need to be replaced. We are working with the remote hands team in Dublin to accomplish this. For those who don't wish to wait on a resolution, as this was a recently deployed node, we can recreate customers on a different node upon request (if you have not used your VM yet). Otherwise, please allow us some additional time to work with the Dublin remote hands team to resolve this issue physically. UPDATE: A resolution strategy has been identified and is being put into motion. We have sent an email to customers hosted on DUB108KVM with additional information.

OUTAGE - SEA137KVM

RackNerd Status — Tue, 03 Dec 2024 20:52:00 +0000

OUTAGE - NYRN181KVM

RackNerd Status — Mon, 02 Dec 2024 20:51:00 +0000

OUTAGE - DUB108KVM

RackNerd Status — Mon, 02 Dec 2024 17:09:00 +0000

We are aware that DUB108KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN117KVM

RackNerd Status — Mon, 02 Dec 2024 15:45:00 +0000

We are aware that NYRN117KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN200KVM

RackNerd Status — Mon, 02 Dec 2024 11:06:00 +0000

We are aware that NYRN200KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - NYRN158KVM

RackNerd Status — Mon, 02 Dec 2024 05:24:00 +0000

OUTAGE - SJ126KVM

RackNerd Status — Sun, 01 Dec 2024 20:56:00 +0000

Outage - LAXSSD7003nerd2DC02

RackNerd Status — Sun, 01 Dec 2024 12:28:00 +0000

Re: [SCHEDULED MAINTENANCE] Backend Related Improvements -- NON CLIENT IMPACTING

RackNerd Status — Sun, 01 Dec 2024 06:10:00 +0000

As a follow up to our previous maintenance (Incident ID 2576), we will soon be implementing the second and last phase of the backend optimizations towards RackNerd's web server infrastructure. RackNerd's Website and Client Portal will be undergoing scheduled maintenance for backend optimizations during the following timeframe: Maintenance Start Date: December 1, 2024 Maintenance Start Time: 11:00 AM PST Maintenance End Time: 12:00 PM PST Impact: The RackNerd Website and Client Portal may experience up to 10 minutes of downtime at any point within this maintenance window. Client servers and hosted services will not be affected and will remain online. If you require assistance during this maintenance timeframe, please e-mail us at support@racknerd.com, or submit a support ticket in our client area after the maintenance window is completed. We will be moving this status incident to active once the maintenance window commences. UPDATE: This is now in progress. UPDATE: This has been completed.

Outage - fiber12 Shared Hosting Server

RackNerd Status — Sat, 30 Nov 2024 04:04:00 +0000

Outage - CHI116KVM

RackNerd Status — Sat, 30 Nov 2024 03:23:00 +0000

Outage - SJ193KVM

RackNerd Status — Fri, 29 Nov 2024 13:44:00 +0000

Outage - SJ182KVM

RackNerd Status — Fri, 29 Nov 2024 11:27:00 +0000

Outage - NYRYZEN102

RackNerd Status — Fri, 29 Nov 2024 06:58:00 +0000

We are aware that NYRYZEN102 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE-NYRN199KVM

RackNerd Status — Thu, 28 Nov 2024 09:50:00 +0000

OUTAGE-NYRN199KVM

RackNerd Status — Thu, 28 Nov 2024 08:15:00 +0000

OUTAGE - NYRN252KVM

RackNerd Status — Thu, 28 Nov 2024 06:10:00 +0000

OUTAGE - DAL162KVM

RackNerd Status — Wed, 27 Nov 2024 17:24:00 +0000

OUTAGE - LAXSSD2003nerd5DC02 & LAXSSD7002nerd2DC02

RackNerd Status — Wed, 27 Nov 2024 10:55:00 +0000

We are aware that LAXSSD2003nerd5DC02 & LAXSSD7002nerd2DC02 are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN117KVM

RackNerd Status — Wed, 27 Nov 2024 04:43:00 +0000

We are aware that NYRN117KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. It was a network related problem specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ119KVM

RackNerd Status — Wed, 27 Nov 2024 02:04:00 +0000

Scheduled Maintenance - DAL137KVM, DAL138KVM, DAL139KVM, DAL140KVM, DAL141KVM, DAL154KVM

RackNerd Status — Tue, 26 Nov 2024 18:28:00 +0000

A scheduled maintenance window event is currently ongoing within one of our cabinets in our Dallas datacenter, which impacts 6x physical hypervisors in this location (DAL137KVM, DAL138KVM, DAL139KVM, DAL140KVM, DAL141KVM, and DAL154KVM). Affected clients were sent an e-mail notification regarding this scheduled maintenance event earlier along with full details. This maintenance is now in progress, and being actively worked on. We will update this status incident once fully resolved. UPDATE: This is just about wrapped up, we will post an additional update shortly. Thank you for your patience. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ119KVM

RackNerd Status — Tue, 26 Nov 2024 15:12:00 +0000

We are aware that SJ119KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE- SJ119KVM

RackNerd Status — Tue, 26 Nov 2024 09:20:00 +0000

OUTAGE-NYRN111KVM

RackNerd Status — Tue, 26 Nov 2024 07:16:00 +0000

[SCHEDULED MAINTENANCE] Backend Related Improvements -- NON CLIENT IMPACTING

RackNerd Status — Tue, 26 Nov 2024 06:33:00 +0000

RackNerd's Website and Client Portal will be undergoing scheduled maintenance for backend related improvements at the following timeframe: Maintenance Start Date: November 27, 2024 Maintenance Start Time: 10:30 AM PST Maintenance End Time: 11:30 AM PST Affected Services: RackNerd Website & RackNerd Client Portal Scope of Work: We will be implementing backend related improvements/updates to the above services. The frontend of our website and the client area portal may be unavailable for up to 30 to 60 minutes during this time. Client servers will not be affected, and will remain online. If you require assistance during this maintenance timeframe, please e-mail us at support@racknerd.com, or submit a support ticket in our client area after the maintenance window is completed. We will be moving this status incident to active once the maintenance window commences. UPDATE: This is now in progress. UPDATE: This has been completed.

OUTAGE - NYRN148KVM

RackNerd Status — Mon, 25 Nov 2024 16:41:00 +0000

We are aware that NYRN148KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: We are still working on diagnosing the hardware problem with this node with the datacenter remote hands team. We will update once additional information is available. Thank you for your continued patience and we hope to have this resolved as soon as possible. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - FR117nerd3KVM

RackNerd Status — Mon, 25 Nov 2024 16:38:00 +0000

We are aware that FR117nerd3KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN148KVM

RackNerd Status — Mon, 25 Nov 2024 15:48:00 +0000

We are aware that NYRN148KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN200KVM

RackNerd Status — Mon, 25 Nov 2024 03:41:00 +0000

OUTAGE - SJ119KVM

RackNerd Status — Sun, 24 Nov 2024 09:06:00 +0000

OUTAGE - CHI153KVM

RackNerd Status — Sat, 23 Nov 2024 12:07:00 +0000

We are aware that CHI153KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - Fiber11 (One Shared/Reseller Hosting Server in Los Angeles)

RackNerd Status — Sat, 23 Nov 2024 12:00:00 +0000

The server itself is up, but we’re troubleshooting an issue with the PDNS service. will provide additional updates on this matter as soon as possible. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE-CHI117KVM

RackNerd Status — Sat, 23 Nov 2024 06:51:00 +0000

Outage - SJ119KVM

RackNerd Status — Fri, 22 Nov 2024 14:31:00 +0000

OUTAGE - NYRYZEN102

RackNerd Status — Fri, 22 Nov 2024 12:24:00 +0000

We are aware that NYRYZEN102 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - LAXSSD105nerd1DC02

RackNerd Status — Fri, 22 Nov 2024 11:50:00 +0000

OUTAGE - CHI173KVM

RackNerd Status — Thu, 21 Nov 2024 14:08:00 +0000

We are aware that CHI173KVM is currently experiencing issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: We are still actively investigating the hardware issue with this host node, and we appreciate your extended patience during this time. Please allow us some additional time to work with the remote hands team in Chicago to properly troubleshoot this server. We will update this incident again with another update, once additional information is available. UPDATE: We are still working on this and going through various different troubleshooting steps. We'll update shortly. UPDATE: We are still working with the remote hands team on attempting to repair the hardware issues with this node using our existing parts. In the meantime, in case we are unable to resolve the issue tonight using our current resources, we’ve also overnight’d a motherboard and raid controller replacement kit to Chicago - this package has been picked up by UPS and is going to arrive tomorrow morning. UPDATE: A resolution strategy has been identified and is being put into motion. We have sent an email to customers hosted on CHI173KVM with additional information.

OUTAGE -LAX009nerd4dc02WIN,LAX010nerd4dc02WIN,LAX011nerd4dc02WIN,LAX012nerd4dc02WIN ,LAX013nerd4dc02WIN,LAX014nerd4dc02WIN,LAX015nerd4dc02WIN,LAX016nerd4dc02WIN,LAX017nerd4dc02WIN

RackNerd Status — Thu, 21 Nov 2024 12:45:00 +0000

We are aware that LAX009nerd4dc02WIN,LAX010nerd4dc02WIN,LAX011nerd4dc02WIN,LAX012nerd4dc02WIN ,LAX013nerd4dc02WIN,LAX014nerd4dc02WIN,LAX015nerd4dc02WIN,LAX016nerd4dc02WIN,LAX017nerd4dc02WIN are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: The network routing issue has been resolved, and all nodes are back online. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SEA118KVM,SEA119KVM , and SEA143KVM

RackNerd Status — Wed, 20 Nov 2024 18:19:00 +0000

We are aware that SEA118KVM, SEA119KVM, and SEA143KVM are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: These nodes SEA118KVM, and SEA119KVM are now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: This node SEA143KVM is also resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DAL132KVM

RackNerd Status — Wed, 20 Nov 2024 00:32:00 +0000

We are aware that DAL132KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DUB103KVM

RackNerd Status — Tue, 19 Nov 2024 18:21:00 +0000

We are aware that DUB103KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - SJ190KVM

RackNerd Status — Tue, 19 Nov 2024 04:01:00 +0000

We are aware that SJ190KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - NYRN252KVM

RackNerd Status — Tue, 19 Nov 2024 03:12:00 +0000

OUTAGE - DUB101KVM

RackNerd Status — Mon, 18 Nov 2024 18:34:00 +0000

We are aware that DUB101KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE : It's down again, will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE : It's down again, will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - CHI114KVM

RackNerd Status — Mon, 18 Nov 2024 11:19:00 +0000

OUTAGE - LAXSSD7002nerd2DC02

RackNerd Status — Mon, 18 Nov 2024 10:33:00 +0000

Outage - CHI114KVM

RackNerd Status — Mon, 18 Nov 2024 06:01:00 +0000

Outage - NYRYZEN102

RackNerd Status — Mon, 18 Nov 2024 04:28:00 +0000

We are aware that NYRYZEN102 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - fiber8 Shared Hosting Server

RackNerd Status — Mon, 18 Nov 2024 03:40:00 +0000

Outage - LAX013nerd4dc02WIN, LAX015nerd4dc02WIN, LAX011nerd4dc02WIN, LAX010nerd4dc02WIN, LAX009nerd4dc02WIN

RackNerd Status — Mon, 18 Nov 2024 02:21:00 +0000

We are aware that LAX013nerd4dc02WIN, LAX015nerd4dc02WIN, LAX011nerd4dc02WIN, LAX010nerd4dc02WIN and LAX009nerd4dc02WIN is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: We are still investigating these and will update once more information is available. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - 7950XDAL303

RackNerd Status — Sun, 17 Nov 2024 22:06:00 +0000

OUTAGE - NYRYZEN102

RackNerd Status — Sun, 17 Nov 2024 19:09:00 +0000

We are aware that NYRYZEN102 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN101KVM

RackNerd Status — Sun, 17 Nov 2024 15:53:00 +0000

Outage - 7950XCHI302

RackNerd Status — Sun, 17 Nov 2024 12:54:00 +0000

We are aware that 7950XCHI302 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - CHI117KVM

RackNerd Status — Sat, 16 Nov 2024 15:26:00 +0000

Outage - MIA1000 Shared Hosting Server

RackNerd Status — Sat, 16 Nov 2024 13:19:00 +0000

OUTAGE- LAXSSD4004nerd6DC02

RackNerd Status — Sat, 16 Nov 2024 08:51:00 +0000

OUTAGE - CHI114KVM

RackNerd Status — Fri, 15 Nov 2024 18:40:00 +0000

OUTAGE - DAL133KVM , DAL153KVM, DAL147KVM, and DAL129KVM

RackNerd Status — Thu, 14 Nov 2024 20:32:00 +0000

We are aware that DAL133KVM, DAL153KVM, DAL147KVM, and DAL129KVM are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE-LAXSSD7001nerd2DC02

RackNerd Status — Thu, 14 Nov 2024 10:38:00 +0000

OUTAGE - NYRYZEN102

RackNerd Status — Wed, 13 Nov 2024 17:28:00 +0000

We are aware that NYRYZEN102 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - Multiple host-nodes - Ryzen NVMe based LA DC-02 VPS services - LAX010nerd4dc02WIN LAX011nerd4dc02WIN LAX012nerd4dc02WIN LAX013nerd4dc02WIN LAX014nerd4dc02WIN LAX015nerd4dc02WIN LAX016nerd4dc02WIN LAX017nerd4dc02WIN LAX009nerd4dc02WIN

RackNerd Status — Wed, 13 Nov 2024 08:18:00 +0000

We are aware that "Multiple host nodes—Ryzen-based VPS services— LAX010nerd4dc02WIN LAX011nerd4dc02WIN LAX012nerd4dc02WIN LAX013nerd4dc02WIN LAX014nerd4dc02WIN LAX015nerd4dc02WIN LAX016nerd4dc02WIN LAX017nerd4dc02WIN LAX009nerd4dc02WIN" are offline. We are investigating this node further and will provide additional updates once we have more information. UPDATE: This appears to be an issue isolated to a specific cabinet. We are looking into it further. UPDATE: All these nodes are back online with the exception of LAX011nerd4dc02WIN, LAX012nerd4dc02WIN, and LAX013nerd4dc02WIN. We are still troubleshooting these remaining three nodes and will update once additional information is available. UPDATE: LAX013nerd4dc02WIN: This particular node is also back online. UPDATE: LAX012nerd4dc02WIN: This particular node is also back online now. Only this LAX011nerd4dc02WIN node is offline as of now. We are still troubleshooting this remaining LAX011nerd4dc02WIN node and will update once additional information is available. UPDATE: This is now all resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE : LAX015nerd4dc02WIN: This particular node was down for around 4 minutes, and it has been resolved immediately. All set now.

OUTAGE- 7950XDAL303

RackNerd Status — Tue, 12 Nov 2024 20:47:00 +0000

OUTAGE - DAL123KVM

RackNerd Status — Mon, 11 Nov 2024 23:27:00 +0000

We are aware that DAL123KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - CHI117KVM

RackNerd Status — Mon, 11 Nov 2024 18:04:00 +0000

OUTAGE - NYRN101KVM

RackNerd Status — Mon, 11 Nov 2024 14:42:00 +0000

OUTAGE - NYRN115KVM

RackNerd Status — Mon, 11 Nov 2024 13:35:00 +0000

Outage - LAXSSD5009nerd3DC02

RackNerd Status — Sun, 10 Nov 2024 09:16:00 +0000

We are aware that LAXSSD5009nerd3DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE-CHI112KVM

RackNerd Status — Sat, 09 Nov 2024 08:02:00 +0000

OUTAGE - SJ119KVM

RackNerd Status — Fri, 08 Nov 2024 14:48:00 +0000

OUTAGE - DAL126KVM

RackNerd Status — Fri, 08 Nov 2024 09:19:00 +0000

We are aware that DAL126KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - 7950XNY203

RackNerd Status — Fri, 08 Nov 2024 08:59:00 +0000

OUTAGE - NYRN101KVM

RackNerd Status — Fri, 08 Nov 2024 08:27:00 +0000

OUTAGE - SJ182KVM

RackNerd Status — Fri, 08 Nov 2024 07:02:00 +0000

OUTAGE - NYRN215KVM

RackNerd Status — Fri, 08 Nov 2024 06:50:00 +0000

OUTAGE - CHI116KVM

RackNerd Status — Fri, 08 Nov 2024 06:36:00 +0000

Outage - DAL143KVM

RackNerd Status — Fri, 08 Nov 2024 06:28:00 +0000

OUTAGE - DAL141KVM

RackNerd Status — Fri, 08 Nov 2024 00:02:00 +0000

Rebooted - DAL177KVM

RackNerd Status — Thu, 07 Nov 2024 08:46:00 +0000

We are aware that is currently experiencing some issues against newly created VMs. We had to reboot the host-node - DAL177KVM We will provide additional updates on this matter once we have more information. UPDATE : We are aware that the host-node DAL177KVM currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE- FR119nerd3KVM, FR112nerd2KVM and FR117nerd3KVM

RackNerd Status — Thu, 07 Nov 2024 06:58:00 +0000

We are aware that FR119nerd3KVM, FR112nerd2KVM and FR117nerd3KVM are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - MIA1000 Shared Hosting Server

RackNerd Status — Wed, 06 Nov 2024 13:02:00 +0000

Outage - SJ213KVM

RackNerd Status — Wed, 06 Nov 2024 06:03:00 +0000

We are aware that SJ213KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - LAXSSD7002nerd2DC02

RackNerd Status — Wed, 06 Nov 2024 00:42:00 +0000

Outage - 7950XDAL303

RackNerd Status — Tue, 05 Nov 2024 12:38:00 +0000

Outage- 7950XSJ300

RackNerd Status — Tue, 05 Nov 2024 05:23:00 +0000

We are aware that 7950XSJ300 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: We are still investigating the issues with this node, and appreciate your patience. We hope to have this resolved shortly. UPDATE: We're still troubleshooting this machine with our remote hands team in San Jose. We currently have the issue narrowed down to a motherboard or PSU issue. We are currently attempting to resolve the issue with our spares. The storage/data on this node is unaffected, and will remain intact. We are still working on potential solutions here, and in the meantime we did go ahead and overnight additional parts in the event that our existing inventory/spare parts are not compatible with this machine. As an estimate/ETA, please plan for a worse case scenario of an estimated resolution time of tomorrow (should we need to wait for our overnight package to arrive), or best case later today (in the event we are able to resolve using other avenues/parts). UPDATE: The package is arriving at 1 PM local time today (a few hours from now). We'll keep you posted with our progress. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DAL111KVM

RackNerd Status — Mon, 04 Nov 2024 17:04:00 +0000

We are aware that DAL111KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN230KVM, NYRN231KVM and NYRN234KVM

RackNerd Status — Mon, 04 Nov 2024 13:27:00 +0000

We are aware that NYRN230KVM, NYRN231KVM and NYRN234KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - 7950XNY206

RackNerd Status — Mon, 04 Nov 2024 10:19:00 +0000

We are aware that 7950XNY206 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - 7950XSJ300

RackNerd Status — Mon, 04 Nov 2024 07:47:00 +0000

We are aware that 7950XSJ300 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - CHI114KVM

RackNerd Status — Sun, 03 Nov 2024 21:00:00 +0000

Outage - SJ126KVM

RackNerd Status — Sun, 03 Nov 2024 13:57:00 +0000

OUTAGE-SJ131KVM

RackNerd Status — Sun, 03 Nov 2024 07:40:00 +0000

OUTAGE - MIA2000 Shared Hosting Server

RackNerd Status — Fri, 01 Nov 2024 14:22:00 +0000

OUTAGE - 7950XDAL303

RackNerd Status — Fri, 01 Nov 2024 12:49:00 +0000

OUTAGE - CHI117KVM

RackNerd Status — Thu, 31 Oct 2024 22:03:00 +0000

OUTAGE-LAXSSD7003nerd2DC02

RackNerd Status — Thu, 31 Oct 2024 15:02:00 +0000

OUTAGE - CHI158KVM

RackNerd Status — Thu, 31 Oct 2024 03:05:00 +0000

OUTAGE - LAXSSD821nerd2DC02

RackNerd Status — Wed, 30 Oct 2024 03:04:00 +0000

We are aware that LAXSSD821nerd2DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRYZEN106

RackNerd Status — Tue, 29 Oct 2024 15:52:00 +0000

We are aware that NYRYZEN106 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE-LAXSSD3017nerd3DC02

RackNerd Status — Tue, 29 Oct 2024 10:53:00 +0000

We are aware that LAXSSD3017nerd3DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: We are still actively working on this, as the node appears to be exhibiting additional symptoms, related to RAM or motherboard. We will update once more information is available. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE:We are aware that LAXSSD3017nerd3DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN199KVM

RackNerd Status — Mon, 28 Oct 2024 17:42:00 +0000

OUTAGE - 7950XSJ300

RackNerd Status — Mon, 28 Oct 2024 14:12:00 +0000

We are aware that 7950XSJ300 (one of our Ryzen VPS nodes in San Jose) is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: We are going to have the on-site datacenter team physically inspect this server to ensure there are no issues. The server may go offline for one more time shortly, but should be stable thereafter. We will update once this happens. UPDATE: We are actively looking into this. UPDATE: We are still troubleshooting this server with the on-site datacenter team. We appreciate your patience and will update once we have additional information to share regarding this node. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN101KVM

RackNerd Status — Mon, 28 Oct 2024 08:40:00 +0000

We are aware that NYRN101KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: As this node appears to be experiencing additional symptoms, we are going to have the on-site datacenter team further investigate this physically. We will update with more information shortly. UPDATE: We've identified the hardware issue and it has been fixed. This node is now back online and appears to be stable. We'll continue to keep a close eye.

OUTAGE - NYRN101KVM

RackNerd Status — Sun, 27 Oct 2024 08:51:00 +0000

OUTAGE - ATL138KVM

RackNerd Status — Sun, 27 Oct 2024 01:03:00 +0000

We are aware that ATL138KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

DIMM Replacement - CHI105KVM

RackNerd Status — Sat, 26 Oct 2024 23:08:00 +0000

As a follow up to https://status.racknerd.com/incident/2490 - we will now be taking CHI105KVM offline to replace the faulty DIMM. This should be back up momentarily. UPDATE: We are still working on this, there may be a motherboard related issue. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - 7950XASH102

RackNerd Status — Sat, 26 Oct 2024 22:23:00 +0000

We are aware that 7950XASH102 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - CHI105KVM

RackNerd Status — Sat, 26 Oct 2024 21:05:00 +0000

We are aware that CHI105KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: It looks like this server may have a bad DIMM, we are working with the facility hands to replace the bad DIMM on this server. It may go offline for a brief moment one more time and after that, it should be stable.

OUTAGE - LAXSSD930nerd2DC02

RackNerd Status — Sat, 26 Oct 2024 16:20:00 +0000

We are aware that LAXSSD930nerd2DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - MIA1000 Shared Hosting Server

RackNerd Status — Fri, 25 Oct 2024 13:24:00 +0000

OUTAGE - DAL107KVM

RackNerd Status — Fri, 25 Oct 2024 12:17:00 +0000

We are aware that DAL107KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN120KVM, NYRN121KVM and NYRN156KVM

RackNerd Status — Fri, 25 Oct 2024 11:56:00 +0000

We are aware that NYRN120KVM, NYRN121KVM and NYRN156KVM are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRYZEN102

RackNerd Status — Fri, 25 Oct 2024 10:41:00 +0000

We are aware that NYRYZEN102 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - NYRN101KVM (One KVM VPS Node in New York )

RackNerd Status — Fri, 25 Oct 2024 03:57:00 +0000

We are aware that NYRN101KVM (one KVM VPS node in New York ) is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

outage - ATL115KVM

RackNerd Status — Thu, 24 Oct 2024 19:50:00 +0000

Outage - DAL165KVM (One KVM VPS Node in Dallas )

RackNerd Status — Thu, 24 Oct 2024 04:19:00 +0000

We are aware that DAL165KVM (one KVM VPS node in Dallas ) is experiencing network connectivity issues. We are currently looking into this node further UPDATE: This is now resolved. It was a network related problem specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - MIA2000 Shared Hosting Server

RackNerd Status — Wed, 23 Oct 2024 14:48:00 +0000

Los Angeles DC-02 - Facility Outage

RackNerd Status — Wed, 23 Oct 2024 04:25:00 +0000

Our Los Angeles DC-02 datacenter (Multacom) is facing a facility outage, we are currently looking into this further with Multacom. We will update once we have additional information to share regarding this matter. UPDATE: There is an active incident on the 61st floor of the Aon Center building. The Los Angeles Fire Department is on-site. This event has not affected our upstream provider, which is located on a different floor within the facility. However, as a precautionary measure, the building's power has been turned off pending further direction from the Los Angeles Fire Department. We will share further updates as they become available. Rest assured, we are in close communication with Multacom, and are taking all necessary precautions to bring services back online as soon as possible. UPDATE: Based on ongoing conversations, LAFD is working with building engineers and is doing their best to restore power where possible. Building generators are also being activated, so RackNerd services should begin to be restored shortly. There is no particular update on which servers are coming online first, but this is just commencing now. Further updates to follow. UPDATE: We are working very closely with our upstream, Multacom, and hundreds of physical RackNerd servers have already been powered back on. We will share additional updates once available. UPDATE: For those curious, if you are experiencing slowness when attempting to access our website/client area -- this is due to the fact that the SolusVM API is facing elevated usage levels due to an increase in customers attempting to reboot their services. We are working on releasing a fix for this. UPDATE: All shared/reseller hosting servers in Los Angeles DC-02 are back online, with the exception of the "fiber" server which is actively being worked on. VPS nodes are still in progress (hundreds of physical hypervisors are already back online), and are quickly being turned back on in phases. UPDATE: Our website & client area is now stable and accessible, our support engineers are actively working to address the support ticket queue. RackNerd Management staff is actively engaged with our upstream as well. UPDATE: Power has been restored to hundreds of additional physical servers just now, we will update once we have more information. UPDATE: We are continuing to make significant progress in turning back online VPS node infrastructure. Hundreds and hundreds of physical hypervisors are already back online, and available for use. UPDATE: We are still working closely with the facility staff on restoring power to the remaining devices, this is a process as it is being done in phases and we are also addressing some cabinets that have PDU issues. We appreciate your extended patience during this time. UPDATE: Progress is still being made. We will share additional updates once available. UPDATE: The team is still making headway, and we’ll update you with additional information on this status incident as soon as possible. Thank You again for your patience. At this time, the following physical hypervisors are still powered off. We are in close communication with the facility staff, and these will be powered on as soon as possible: LAXSSD6010nerd7DC02, LAXSSD6013nerd7DC02, LAXSSD7001nerd2DC02, LAXSSD1050nerd2DC02, LAXSSD930nerd2DC02, LAXSSD102nerd1DC02, LAXSSD4023nerd6DC02, LAXSSD3021nerd3DC02, LAXSSD3019nerd3DC02, LAXSSD3001nerd3DC02, LAX011nerd4dc02WIN, LAX014nerd4dc02WIN, LAX012nerd4dc02WIN, LAXSSD4020nerd6DC02, LAXSSD4032nerd6DC02, LAXSSD5003nerd3DC02, LAXSSD4002nerd6DC02, LAXSSD4006nerd6DC02, LAXSSD4009nerd6DC02, LAXSSD4024nerd6DC02, LAXSSD4039nerd6DC02, LAXSSD5006nerd3DC02, LAXSSD5007nerd3DC02, LAXSSD820nerd2DC02, LAXSSD940nerd2DC02, LAXSSD1080nerd2DC02, LAXSSD4005nerd6DC02, LAXSSD4008nerd6DC02, LAXSSD4034nerd6DC02, LAXSSD5001nerd3DC02, LAXSSD5002nerd3DC02, LAXSSD5807nerd2DC02, LAXSSD6017nerd7DC02, LAXSSD810nerd2DC02, LAXSSD840nerd2DC02, LAXSSD880nerd2DC02, LAXSSD920nerd2DC02, LAXSSD970nerd2DC02, LAXSSD4001nerd6DC02, LAXSSD4036nerd6DC02, LAXSSD4037nerd6DC02, LAXSSD4038nerd6DC02, LAXSSD5801nerd2DC02, LAXSSD6020nerd7DC02, LAXSSD6024nerd7DC02, LAXSSD4010nerd6DC02, LAXSSD610nerd1DC02, LAXSSD6007nerd7DC02, LAXSSD103nerd1DC02, LAXSSD4042nerd6DC02, LAXSSD6009nerd7DC02, LAXSSD900nerd2DC02, LAXSSD4012nerd6DC02 UPDATE: All shared/reseller hosting servers are stable and accessible. At this time there are <50 VPS nodes left to be powered on. We are working on the remaining VPS nodes and will share an update on here once available. UPDATE: Network switches are the main culprit at this time - facility hands are working with the networking team for the fastest restoration. We understand the importance of uptime, and the impact of extended outages. Rest assured we are equally working towards the fastest restoration for the remaining devices. UPDATE: We have brought online a batch of 30 physical servers, and we are still working on the remaining ones that are still offline. UPDATE: We are currently going thru one by one on the devices that are still offline with the facility staff to address any individual server issues/power supply issues accordingly. Additional updates to follow. And the following servers are still powered off. LAXSSD6013nerd7DC02, LAXSSD7001nerd2DC02, LAXSSD1050nerd2DC02, LAXSSD930nerd2DC02, LAXSSD102nerd1DC02, LAXSSD4023nerd6DC02, LAXSSD3021nerd3DC02, LAXSSD3019nerd3DC02, LAXSSD3001nerd3DC02, LAX011nerd4dc02WIN, LAX014nerd4dc02WIN, LAX012nerd4dc02WIN, LAXSSD4020nerd6DC02, LAXSSD4032nerd6DC02, LAXSSD5003nerd3DC02, LAXSSD4002nerd6DC02, LAXSSD4006nerd6DC02, LAXSSD4009nerd6DC02, LAXSSD4024nerd6DC02, LAXSSD4039nerd6DC02, LAXSSD5006nerd3DC02, LAXSSD5007nerd3DC02, LAXSSD820nerd2DC02, LAXSSD940nerd2DC02, LAXSSD1080nerd2DC02, LAXSSD4005nerd6DC02, LAXSSD4008nerd6DC02, LAXSSD4034nerd6DC02, LAXSSD5001nerd3DC02, LAXSSD5002nerd3DC02, LAXSSD5807nerd2DC02, LAXSSD6017nerd7DC02, LAXSSD810nerd2DC02, LAXSSD840nerd2DC02, LAXSSD880nerd2DC02, LAXSSD920nerd2DC02, LAXSSD970nerd2DC02, LAXSSD4001nerd6DC02, LAXSSD4036nerd6DC02, LAXSSD4037nerd6DC02, LAXSSD4038nerd6DC02, LAXSSD5801nerd2DC02, LAXSSD6020nerd7DC02, LAXSSD6024nerd7DC02, LAXSSD4010nerd6DC02, LAXSSD610nerd1DC02, LAXSSD6007nerd7DC02, LAXSSD6009nerd7DC02, LAXSSD900nerd2DC02, LAXSSD4012nerd6DC02 UPDATE :We have brought online a few more physical servers, and we are still working on the remaining ones that are still offline. And the following servers are still powered off. LAXSSD6013nerd7DC02, LAXSSD7001nerd2DC02, LAXSSD1050nerd2DC02, LAXSSD930nerd2DC02, LAXSSD102nerd1DC02, LAXSSD4023nerd6DC02, LAXSSD3021nerd3DC02, LAXSSD3001nerd3DC02, LAX011nerd4dc02WIN, LAX014nerd4dc02WIN, LAX012nerd4dc02WIN, LAXSSD4020nerd6DC02, LAXSSD4032nerd6DC02, LAXSSD5003nerd3DC02, LAXSSD4002nerd6DC02, LAXSSD4006nerd6DC02, LAXSSD4009nerd6DC02, LAXSSD4024nerd6DC02, LAXSSD4039nerd6DC02, LAXSSD5006nerd3DC02, LAXSSD5007nerd3DC02, LAXSSD820nerd2DC02, LAXSSD940nerd2DC02, LAXSSD1080nerd2DC02, LASSD4005nerd6DC02, LAXSSD4008nerd6DC02, LAXSSD4034nerd6DC02, LAXSSD5001nerd3DC02, LAXSSD5002nerd3DC02, LAXSSD5807nerd2DC02, LAXSSD6017nerd7DC02, LAXSSD810nerd2DC02, LAXSSD840nerd2DC02, LAXSSD880nerd2DC02, LAXSSD920nerd2DC02, LAXSSD970nerd2DC02, LAXSSD4036nerd6DC02, LAXSSD4038nerd6DC02, LAXSSD4010nerd6DC02, LAXSSD610nerd1DC02, LAXSSD6007nerd7DC02, LAXSSD6009nerd7DC02, LAXSSD900nerd2DC02, LAXSSD4012nerd6DC02 LAXSSD900nerd2DC02, LAXSSD4012nerd6DC02 UPDATE: We are currently going thru one by one on the devices that are still offline and we are still working on the remaining ones that are still offline. And the following servers are still powered off. LAXSSD6013nerd7DC02, LAXSSD1050nerd2DC02, LAXSSD930nerd2DC02, LAXSSD102nerd1DC02, LAXSSD4023nerd6DC02, LAXSSD3021nerd3DC02, LAXSSD3019nerd3DC02, LAXSSD3001nerd3DC02, LAX011nerd4dc02WIN, LAX014nerd4dc02WIN, LAX012nerd4dc02WIN, LAXSSD4020nerd6DC02, LAXSSD4032nerd6DC02, LAXSSD5003nerd3DC02, LAXSSD4002nerd6DC02, LAXSSD4006nerd6DC02, LAXSSD4009nerd6DC02, LAXSSD4024nerd6DC02, LAXSSD4039nerd6DC02, LAXSSD5006nerd3DC02, LAXSSD5007nerd3DC02, LAXSSD820nerd2DC02, LAXSSD940nerd2DC02, , LAXSSD4005nerd6DC02, LAXSSD4008nerd6DC02, LAXSSD4034nerd6DC02, LAXSSD5001nerd3DC02, LAXSSD5002nerd3DC02, LAXSSD5807nerd2DC02, LAXSSD6017nerd7DC02, LAXSSD810nerd2DC02, LAXSSD840nerd2DC02, LAXSSD880nerd2DC02, LAXSSD920nerd2DC02, LAXSSD970nerd2DC02, LAXSSD4036nerd6DC02, LAXSSD4038nerd6DC02, LAXSSD4010nerd6DC02, LAXSSD610nerd1DC02, LAXSSD6007nerd7DC02, LAXSSD6009nerd7DC02, LAXSSD900nerd2DC02, LAXSSD4012nerd6DC02 UPDATE: We are still working thru some cabinets that need PDU replacements and we appreciate your patience on the remaining devices that are still offline. UPDATE: And the following servers are still powered off. Rest assured we are equally working towards the fastest restoration for the remaining devices. LAXSSD6013nerd7DC02, LAXSSD1050nerd2DC02, LAXSSD930nerd2DC02, LAXSSD102nerd1DC02, LAXSSD4023nerd6DC02, LAXSSD3021nerd3DC02, LAXSSD3019nerd3DC02, LAXSSD3001nerd3DC02, LAX011nerd4dc02WIN, LAX014nerd4dc02WIN, LAX012nerd4dc02WIN, LAXSSD4020nerd6DC02, LAXSSD4032nerd6DC02, LAXSSD4002nerd6DC02, LAXSSD4006nerd6DC02, LAXSSD4009nerd6DC02, LAXSSD4024nerd6DC02, LAXSSD4039nerd6DC02, LAXSSD5006nerd3DC02, LAXSSD5007nerd3DC02, LAXSSD820nerd2DC02, LAXSSD940nerd2DC02, , LAXSSD4005nerd6DC02, LAXSSD4008nerd6DC02, LAXSSD4034nerd6DC02, LAXSSD5001nerd3DC02, LAXSSD5002nerd3DC02, LAXSSD5807nerd2DC02, LAXSSD6017nerd7DC02, LAXSSD810nerd2DC02, LAXSSD840nerd2DC02, LAXSSD880nerd2DC02, LAXSSD920nerd2DC02, LAXSSD970nerd2DC02, LAXSSD4036nerd6DC02, LAXSSD4010nerd6DC02, LAXSSD610nerd1DC02, LAXSSD6007nerd7DC02, LAXSSD6009nerd7DC02, LAXSSD900nerd2DC02, LAXSSD4012nerd6DC02 UPDATE: We have more updates on the pending powered-off host nodes. LAXSSD6013nerd7DC02, LAXSSD930nerd2DC02, LAXSSD102nerd1DC02, LAXSSD4023nerd6DC02, LAXSSD3021nerd3DC02, LAXSSD3001nerd3DC02, LAX011nerd4dc02WIN, LAX014nerd4dc02WIN, LAX012nerd4dc02WIN, LAXSSD4020nerd6DC02, LAXSSD4002nerd6DC02, LAXSSD4006nerd6DC02, LAXSSD4009nerd6DC02, LAXSSD4024nerd6DC02, LAXSSD4039nerd6DC02, LAXSSD5006nerd3DC02, LAXSSD820nerd2DC02, LAXSSD940nerd2DC02, LAXSSD4005nerd6DC02, LAXSSD4008nerd6DC02, LAXSSD4034nerd6DC02, LAXSSD5001nerd3DC02, LAXSSD5002nerd3DC02, LAXSSD5807nerd2DC02, LAXSSD6017nerd7DC02, LAXSSD810nerd2DC02, LAXSSD840nerd2DC02, LAXSSD880nerd2DC02, LAXSSD920nerd2DC02, LAXSSD970nerd2DC02, LAXSSD4010nerd6DC02, LAXSSD610nerd1DC02, LAXSSD6007nerd7DC02, LAXSSD6009nerd7DC02, LAXSSD900nerd2DC02, LAXSSD4012nerd6DC02 UPDATE: We have an update, as we resolved a few more host nodes as of now. Significant progress is being made, and we anticipate having a full conclusion/resolution on this matter soon. Please take a look at the pending host-nodes to be online. LAXSSD6013nerd7DC02, LAXSSD930nerd2DC02, LAXSSD102nerd1DC02, LAXSSD4023nerd6DC02, LAXSSD3021nerd3DC02, LAXSSD3001nerd3DC02, LAX011nerd4dc02WIN, LAX014nerd4dc02WIN, LAX012nerd4dc02WIN, LAXSSD4020nerd6DC02, LAXSSD4002nerd6DC02, LAXSSD4006nerd6DC02, LAXSSD4009nerd6DC02, LAXSSD4024nerd6DC02, LAXSSD4039nerd6DC02, LAXSSD5006nerd3DC02, LAXSSD820nerd2DC02, LAXSSD940nerd2DC02, LAXSSD4005nerd6DC02, LAXSSD4008nerd6DC02, LAXSSD5001nerd3DC02, LAXSSD5002nerd3DC02, LAXSSD5807nerd2DC02, LAXSSD6017nerd7DC02, LAXSSD810nerd2DC02, LAXSSD840nerd2DC02, LAXSSD880nerd2DC02, LAXSSD920nerd2DC02, LAXSSD970nerd2DC02, LAXSSD4010nerd6DC02, LAXSSD610nerd1DC02, LAXSSD6007nerd7DC02, LAXSSD6009nerd7DC02, LAXSSD900nerd2DC02, LAXSSD4012nerd6DC02 UPDATE: We are still working on it closely to bring back all the affected rest of the host nodes. We will share additional updates once they are available. UPDATE: LAXSSD4002nerd6DC02, LAXSSD5001nerd3DC02, LAXSSD6017nerd7DC02, LAXSSD4020nerd6DC02, and LAX014nerd4dc02WIN are now back online. UPDATE: We are currently assessing and evaluating the remaining devices individually from a hardware perspective. Following an event like this, some devices may require manual intervention or data recovery efforts. We are working through the list of the devices that are still offline, and will provide further updates as soon as they are available. We are doing our very best to restore services as fast as possible, as well as doing everything in our power to prevent any data loss. We're facing challenges, but we're actively working through them. UPDATE: LAX012nerd4dc02WIN, LAX011nerd4dc02WIN and LAXSSD3021nerd3DC02 are now back online. UPDATE: LAXSSD6013nerd7DC02 is now back online. UPDATE: LAXSSD4006nerd6DC02 is now back online. UPDATE: We are continuing to work on the remaining machines and have successfully brought several more online. However, some machines will require RAID array rebuilds. For the nodes that are experiencing data loss (e.g., fewer than 4 of 8 drives visible in a RAID-10 array), we are actively exploring solutions. We will provide customers with available options as soon as we have more information, so that customers who have yet to activate their disaster recovery plans, can do so with our proposed solutions. UPDATE: The remaining devices are still being evaluated and worked on, we were able to bring up online a few more machines at this time. We will update once additional information is available. UPDATE: A number of hypervisors are still undergoing RAID array rebuilds. Our team is working diligently to address the RAID-related issues that have arose on several nodes as a result of the unexpected power shutdown, particularly for machines with degraded or failed arrays. We are collaborating closely with our facility personnel to accelerate the process. We understand the urgency and appreciate your continued patience. UPDATE: We're still working on these, additional updates to come soon. UPDATE: Our efforts to bring the remaining hypervisors online are ongoing. We are taking extra precautions with the goal of data integrity. Further updates will be provided as we progress. UPDATE: Progress continues on the restoration efforts, with more physical hypervisors now back to normal operation. Some nodes are still facing RAID rebuilds and potential data loss challenges, but our team is working diligently to try to avoid that situation. We will provide an update once more information is available. UPDATE: We were able to salvage and bring back online an additional 2 hypervisors today thus far (LAXSSD104nerd1DC02 and LAXSSD5002nerd3DC02), and are still working through the final remaining list of nodes that require individual attention. We will update once more information is available, and we appreciate your extended patience during this time. UPDATE: An additional node (LAXSSD102nerd1DC02) has been successfully salvaged and is back online. We are continuing our efforts and going through the list of the remaining nodes that require attention. We will update once additional information is available. UPDATE: Good news, another node (LAXSSD3001nerd3DC02) has been salvaged and is now back online. We are continuing our efforts on working through the list of the final remaining nodes that require individual attention. UPDATE: Another node (LAXSSD900nerd2DC02) has been successfully salvaged and is now back online. Additional updates to follow as we progress with the remaining nodes. UPDATE: We are pleased to report that another node, LAXSSD4023nerd6DC02 has been successfully salvaged and is now back online. We will update as we continue to make progress/headway here. UPDATE: Another node, LAXSSD4024nerd6DC02 has been salvaged and is now back online. We'll update once we have additional information. UPDATE: We are still working through the final remaining list of nodes and will share additional updates once we have more information to share. UPDATE: As of now (October 25, 10:30 PM PDT), we’re down to the last 3 nodes remaining on the list to work on, and these remaining ones are proving to be the most challenging to restore/salvage. We're continuing to work on these nodes, and will explore every possible option/avenue. We understand the frustration of those who are still offline and have been waiting, and if you prefer to activate your disaster recovery plans and receive a new VM instead, please open a support ticket, and we’ll work to expedite that process. We’ll keep pushing forward and will update everyone on this status incident as soon as we have more information. Thank you for your patience and understanding. Final Update (Oct 26, 11:00 AM PDT): We are pleased to report that recovery efforts have successfully restored service to all customers whose data and VPS instances were recoverable. Any customers whose VPS instances could not be recovered have been contacted directly via email with details on their replacement VPS, which is fully operational. At this point, everyone should be online, either with their original service or an issued replacement. If you haven’t yet received an email and believe your service was affected, please check your inbox for updates. You can also view your email log here: https://my.racknerd.com/clientarea.php?action=emails If you encounter any issues, please check your instance in SolusVM and try rebooting if necessary. While our team still very much remains all hands on deck as we work through an unprecedented workload, all customers are now back online, either on their original VPS or, in certain cases, on a fully operational replacement VPS. For any additional support, our team is here to help (just open a support ticket). We appreciate your extended patience throughout the next following days. Thank you for your cooperation and understanding throughout this process.

OUATGE - SEA144KVM

RackNerd Status — Tue, 22 Oct 2024 14:49:00 +0000

We are aware that SEA144KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE- CHI141KVM

RackNerd Status — Tue, 22 Oct 2024 07:05:00 +0000

We are aware that CHI141KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - DAL176KVM

RackNerd Status — Tue, 22 Oct 2024 02:50:00 +0000

We are aware that DAL176KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - DAL175KVM

RackNerd Status — Tue, 22 Oct 2024 02:13:00 +0000

Outage - NYRYZEN100

RackNerd Status — Tue, 22 Oct 2024 01:35:00 +0000

OUTAGE - 7950XASH101

RackNerd Status — Mon, 21 Oct 2024 19:44:00 +0000

We are aware that 7950XASH101 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - NYRYZEN102

RackNerd Status — Mon, 21 Oct 2024 08:14:00 +0000

We are aware that NYRYZEN102 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DAL159KVM

RackNerd Status — Sat, 19 Oct 2024 22:07:00 +0000

We are aware that DAL159KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DAL162KVM and DAL159KVM

RackNerd Status — Sat, 19 Oct 2024 20:22:00 +0000

We are aware that DAL162KVM and DAL159KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE-CHI116KVM

RackNerd Status — Fri, 18 Oct 2024 10:26:00 +0000

OUTAGE- NYRN117KVM

RackNerd Status — Thu, 17 Oct 2024 19:57:00 +0000

OUTAGE - SJ189KVM

RackNerd Status — Thu, 17 Oct 2024 16:29:00 +0000

We are aware that SJ189KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN172KVM

RackNerd Status — Thu, 17 Oct 2024 11:34:00 +0000

We are aware that NYRN172KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: It's experiencing an outage again. We are currently looking into this node further. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE-SJ152KVM

RackNerd Status — Thu, 17 Oct 2024 10:40:00 +0000

We are aware that SJ152KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: It's experiencing an outage again. We are currently looking into this node further. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE-NYRN113KVM

RackNerd Status — Thu, 17 Oct 2024 06:14:00 +0000

OUTAGE - NYRN117KVM

RackNerd Status — Wed, 16 Oct 2024 18:46:00 +0000

OUTAGE - DAL111KVM

RackNerd Status — Wed, 16 Oct 2024 05:54:00 +0000

OUTAGE - DAL166KVM, DAL163KVM, DAL118KVM

RackNerd Status — Wed, 16 Oct 2024 01:33:00 +0000

We are aware that DAL166KVM, DAL163KVM, DAL118KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - NYRN221KVM

RackNerd Status — Tue, 15 Oct 2024 11:33:00 +0000

We are aware that NYRN221KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: it's down again. Will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - MIA2000 Shared Hosting Server

RackNerd Status — Mon, 14 Oct 2024 14:22:00 +0000

We are aware that MIA2000 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this server further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SEA137KVM

RackNerd Status — Sun, 13 Oct 2024 17:48:00 +0000

OUTAGE - DAL128KVM

RackNerd Status — Sat, 12 Oct 2024 11:42:00 +0000

We are aware that DAL128KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - CHI112KVM

RackNerd Status — Fri, 11 Oct 2024 03:24:00 +0000

Outage - CHI105KVM

RackNerd Status — Mon, 07 Oct 2024 19:49:00 +0000

OUTAGE - LAXSSD5010nerd3DC02

RackNerd Status — Mon, 07 Oct 2024 06:58:00 +0000

We are aware that LAXSSD5010nerd3DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: Our team is actively investigating the issue, which seems to be linked to a hardware-related problem on the hypervisor itself. Due to the nature of the issue, the diagnostic process may require a bit more time before we can implement a solution. We'll keep you informed with new developments as they occur in this status incident. Thank you for your understanding during this time. UPDATE: Our technical team is now implementing a plan to resolve the issue. We will post a follow-up update on this status page once the situation has been fully addressed UPDATE: We have identified and initiated a resolution strategy (affected clients have been notified via email with details). We are now closing this status incident, but our support team is available 24/7 for any further assistance. Please don't hesitate to contact us via support ticket if you have any questions.

OUTAGE - 7950XSJ302

RackNerd Status — Sun, 06 Oct 2024 20:12:00 +0000

We are aware that 7950XSJ302 is currently experiencing issues. We acknowledge that the node is experiencing persistent issues. We want to assure you that we are actively addressing these recurring problems and are diligently working towards implementing a durable solution. We appreciate your patience as we strive to resolve this matter conclusively. We will provide additional updates on this matter once we have more information. UPDATE: The issue has been resolved, and VMs are now accessible. We are actively monitoring the situation to ensure the effectiveness and stability of the fix. If you encounter any further issues, please don't hesitate to open a support ticket, and we'll be glad to assist you promptly.

OUTAGE - 7950XSJ302

RackNerd Status — Sat, 05 Oct 2024 17:12:00 +0000

We are aware that 7950XSJ302 is currently experiencing some issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - ASH116KVM

RackNerd Status — Sat, 05 Oct 2024 16:28:00 +0000

We are aware that ASH116KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE-7950XCHI301

RackNerd Status — Sat, 05 Oct 2024 07:48:00 +0000

OUTAGE - SJ166KVM

RackNerd Status — Fri, 04 Oct 2024 20:27:00 +0000

We are aware that SJ166KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - DE2000 Shared Hosting Server

RackNerd Status — Fri, 04 Oct 2024 09:08:00 +0000

We are aware that DE2000 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this server further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE- NYRN101KVM

RackNerd Status — Thu, 03 Oct 2024 21:56:00 +0000

OUTAGE - LAXSSD4025nerd6DC02

RackNerd Status — Thu, 03 Oct 2024 21:38:00 +0000

We are aware that LAXSSD4025nerd6DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DAL111KVM

RackNerd Status — Thu, 03 Oct 2024 15:08:00 +0000

Scheduled Maintenance - NYRN209KVM, NYRN111KVM, NYRN147KVM, NYRN123KVM

RackNerd Status — Wed, 02 Oct 2024 12:29:00 +0000

A scheduled maintenance window event is currently ongoing within one of our cabinets in our New York datacenter, which impacts 4x physical hypervisors in this location (NYRN209KVM, NYRN111KVM, NYRN147KVM, and NYRN123KVM). Affected clients were sent an e-mail notification regarding this scheduled maintenance event earlier along with full details. This maintenance is now in progress, and being actively worked on. We will update this status incident once fully resolved. Update : NYRN209KVM, NYRN111KVM, and NYRN123KVM—These three host nodes are back online. We will update this status incident for the rest of the "NYRN147KVM" once fully resolved. Update "NYRN147KVM" - This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - ATL116KVM

RackNerd Status — Tue, 01 Oct 2024 15:12:00 +0000

Outage - Mia1000 Shared Hosting Server

RackNerd Status — Tue, 01 Oct 2024 14:03:00 +0000

We are aware that Mia1000 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this server further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Scheduled Maintenance: NYRN244KVM NYRN243KVM NYRN246KVM NYRN245KVM

RackNerd Status — Tue, 01 Oct 2024 12:33:00 +0000

A scheduled maintenance window event is currently ongoing within one of our cabinets in our New York datacenter, which impacts 4x physical hypervisors in this location (NYRN244KVM -NYRN243KVM NYRN246KVM NYRN245KVM). Affected clients were sent an e-mail notification regarding this scheduled maintenance event earlier along with full details. This maintenance is now in progress, and being actively worked on. We will update this status incident once fully resolved. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - ATL141KVM

RackNerd Status — Mon, 30 Sep 2024 06:50:00 +0000

Packet Loss with LAXSSD4017nerd6DC02 and LAXSSD4018nerd6DC02

RackNerd Status — Sun, 29 Sep 2024 19:45:00 +0000

We are aware that two of our nodes in Los Angeles DC-02 (LAXSSD4017nerd6DC02 and LAXSSD4018nerd6DC02) are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: Both of these nodes are online and accessible, though we're still investigating with our upstream provider regarding the small/intermittent packet loss these nodes are experiencing on certain routes. UPDATE: The situation has improved, and services should be functional at this time. We are continuing to monitor and refine as needed to ensure ongoing stability.

OUTAGE - 7950XCHI302

RackNerd Status — Sun, 29 Sep 2024 09:47:00 +0000

We are aware that 7950XCHI302 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - CHI108KVM

RackNerd Status — Sun, 29 Sep 2024 09:05:00 +0000

We are aware that CHI108KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - CHI114KVM

RackNerd Status — Sun, 29 Sep 2024 02:43:00 +0000

We are aware that CHI114KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: It's down once again. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: It has been resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SEA137KVM

RackNerd Status — Sat, 28 Sep 2024 16:16:00 +0000

OUTAGE-SJ126KVM

RackNerd Status — Sat, 28 Sep 2024 02:36:00 +0000

OUTAGE - NYRN173KVM

RackNerd Status — Sat, 28 Sep 2024 00:31:00 +0000

Outage - NYRN110KVM

RackNerd Status — Fri, 27 Sep 2024 15:57:00 +0000

We are aware that NYRN110KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: We are still working on this node and will update once we have more information. UPDATE: The issue is still being actively investigated the on-site datacenter technicians. We will post an additional update once available. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - 7950XCHI301

RackNerd Status — Fri, 27 Sep 2024 11:32:00 +0000

Outage - CHI117KVM

RackNerd Status — Fri, 27 Sep 2024 05:35:00 +0000

OUTAGE - LAXSSD3001nerd3DC02

RackNerd Status — Thu, 26 Sep 2024 07:04:00 +0000

OUTAGE - NYRN199KVM

RackNerd Status — Thu, 26 Sep 2024 00:11:00 +0000

OUTAGE - SJ130KVM

RackNerd Status — Wed, 25 Sep 2024 23:52:00 +0000

Outage - ASH116KVM

RackNerd Status — Wed, 25 Sep 2024 13:36:00 +0000

We are aware that ASH116KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - DE5000 Shared Hosting Server

RackNerd Status — Wed, 25 Sep 2024 13:05:00 +0000

We are aware that DE5000 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this server further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - 7950XCHI301

RackNerd Status — Tue, 24 Sep 2024 23:56:00 +0000

OUTAGE-7950XNY300

RackNerd Status — Tue, 24 Sep 2024 00:41:00 +0000

We are aware that 7950XNY300 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - LAXSSD6005nerd7DC02

RackNerd Status — Mon, 23 Sep 2024 19:12:00 +0000

We are aware that LAXSSD6005nerd7DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - CHI112KVM

RackNerd Status — Mon, 23 Sep 2024 08:51:00 +0000

Outage - FIBER5 Shared Hosting Server

RackNerd Status — Mon, 23 Sep 2024 08:03:00 +0000

We are aware that FIBER5 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this server further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - SJ123KVM

RackNerd Status — Mon, 23 Sep 2024 05:29:00 +0000

Unfortunately, we are again experiencing issues with node SJ123KVM (one of our KVM VPS hypervisors in San Jose). Our team is actively investigating the root cause of this problem, which appears to be related to a previous issue we recently addressed (via incident ID 2413). While we don't have complete information at this time, we want to assure all affected customers that we are treating this situation with the utmost urgency. Our engineering team is fully engaged in resolving the issue and is working closely with the datacenter's remote hands team. We are committed to restoring normal operations as quickly as possible and are dedicating all necessary resources to this effort. We apologize for any inconvenience this may be causing and appreciate your patience during this time. We will provide further updates as soon as we have more information. Thank you for your understanding as we work diligently to resolve this issue and restore full functionality to the affected node. UPDATE: We are working closely with the remote hands team regarding the hardware issues with SJ123KVM. Given the complexity of the issue, the resolution may take longer than expected. We're dedicated to finding a solution and will share further updates in this incident page as soon as they're available. We appreciate your patience and understanding during this time. UPDATE: We have identified and initiated a resolution strategy (affected clients have been notified via email with details). Our support team is available 24/7 for any further assistance. Please don't hesitate to contact us via support ticket if you have any questions.

Outage - CHI116KVM

RackNerd Status — Mon, 23 Sep 2024 03:19:00 +0000

Outage - SJ123KVM

RackNerd Status — Sun, 22 Sep 2024 09:48:00 +0000

We are aware that SJ123KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - CHI111KVM

RackNerd Status — Sat, 21 Sep 2024 15:32:00 +0000

OUTAGE-SEA137KVM

RackNerd Status — Sat, 21 Sep 2024 09:42:00 +0000

Outage - NYRN246KVM

RackNerd Status — Sat, 21 Sep 2024 05:07:00 +0000

We are aware that NYRN246KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - CHI111KVM

RackNerd Status — Sat, 21 Sep 2024 03:16:00 +0000

Outage - CHI111KVM

RackNerd Status — Sat, 21 Sep 2024 02:54:00 +0000

OUTAGE - ATL119KVM

RackNerd Status — Fri, 20 Sep 2024 14:26:00 +0000

OUTAGE-ATL126KVM

RackNerd Status — Fri, 20 Sep 2024 00:23:00 +0000

We are aware that ATL126KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is still being looked into by the datacenter remote hands team. We sincerely appreciate your patience and will share additional updates once available. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

SJRYZEN100

RackNerd Status — Thu, 19 Sep 2024 23:55:00 +0000

We are aware that SJRYZEN100 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - ASH108KVM

RackNerd Status — Thu, 19 Sep 2024 18:09:00 +0000

We are aware that ASH108KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN117KVM

RackNerd Status — Thu, 19 Sep 2024 15:08:00 +0000

OUTAGE - ATL123KVM

RackNerd Status — Thu, 19 Sep 2024 11:30:00 +0000

We are aware that ATL123KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRYZEN102

RackNerd Status — Wed, 18 Sep 2024 15:49:00 +0000

We are aware that NYRYZEN102 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - ATL100KVM

RackNerd Status — Wed, 18 Sep 2024 12:04:00 +0000

We are aware that ATL100KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - SJ101KVM,SJ105KVM,SJ119KVM,SJ221KVM

RackNerd Status — Wed, 18 Sep 2024 08:23:00 +0000

We are aware that SJ101KVM, SJ105KVM, SJ119KVM, and SJ221KVM are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Miami - Network Connectivity Issues

RackNerd Status — Wed, 18 Sep 2024 05:08:00 +0000

We are aware that our Miami datacenter is experiencing packet loss on certain routes, it appears to be a routing issue. Our upstream providers are actively looking into this further and we expect to have a full resolution on this matter soon. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - fiber2 Shared Hosting Server

RackNerd Status — Tue, 17 Sep 2024 13:15:55 +0000

Outage - MIA1000 Shared Hosting Server

RackNerd Status — Tue, 17 Sep 2024 13:05:00 +0000

OUTAGE - CHI149KVM

RackNerd Status — Mon, 16 Sep 2024 12:08:00 +0000

We are aware that CHI149KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - LAXSSD2010nerd5DC02, LAXSSD2016nerd5DC02, LAXSSD2019nerd5DC02 ,LAXSSD2011nerd5DC02, LAXSSD2021nerd5DC02, LAXSSD2024nerd5DC02, LAXSSD2015nerd5DC02, LAXSSD2018nerd5DC02, LAXSSD2009nerd5DC02, LAXSSD2017nerd5DC02 andLAXSSD2022nerd5DC02

RackNerd Status — Mon, 16 Sep 2024 03:44:00 +0000

We are aware that LAXSSD2010nerd5DC02, LAXSSD2016nerd5DC02, LAXSSD2019nerd5DC02 ,LAXSSD2011nerd5DC02, LAXSSD2021nerd5DC02, LAXSSD2024nerd5DC02, LAXSSD2015nerd5DC02, LAXSSD2018nerd5DC02, LAXSSD2009nerd5DC02, LAXSSD2017nerd5DC02 andLAXSSD2022nerd5DC02 are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This appears to be a PDU related issue. We are working to replace the PDU within the rack. Once resolved, the nodes should come back online promptly. UPDATE: The issue has been resolved with the exception of 6 nodes which are still offline:LAXSSD2010nerd5DC02, LAXSSD2016nerd5DC02, LAXSSD2015nerd5DC02, LAXSSD2018nerd5DC02, LAXSSD2009nerd5DC02, LAXSSD2017nerd5DC02 UPDATE: This is now fully resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - ATL133KVM

RackNerd Status — Sun, 15 Sep 2024 06:33:00 +0000

OUTAGE - ATL124KVM

RackNerd Status — Sun, 15 Sep 2024 06:08:00 +0000

Outage - 7950XDAL302

RackNerd Status — Sat, 14 Sep 2024 15:10:00 +0000

Outage - MIA2000 Shared Hosting Server

RackNerd Status — Sat, 14 Sep 2024 15:06:00 +0000

Outage - NYRN148KVM

RackNerd Status — Sat, 14 Sep 2024 09:04:00 +0000

We are aware that NYRN148KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - SJ225KVM

RackNerd Status — Sat, 14 Sep 2024 06:13:00 +0000

We are aware that SJ225KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: We've identified that the issue stems from a hardware problem, and the on-site remote hands team in the San Jose datacenter is going to be investigating this. Due to the complex nature of hardware troubleshooting, resolving this may take longer than initially anticipated. We're committed to finding a solution and will provide further information in this status incident as soon as it becomes available. Thank you for your continued understanding during this process. UPDATE: A resolution plan is currently in progress and is being actively executed by our technicians. We will provide another update on here once a full conclusion has been reached. UPDATE: We have identified and initiated a resolution strategy (affected clients have been notified via email with details). We are now closing this status incident, but our support team is available 24/7 for any further assistance. Please don't hesitate to contact us via support ticket if you have any questions.

Outage - ASH108KVM

RackNerd Status — Sat, 14 Sep 2024 04:44:00 +0000

OUTAGE - 7950XCHI301

RackNerd Status — Fri, 13 Sep 2024 21:01:00 +0000

OUTAGE - DE2000 (One Shared/Reseller Hosting Server in Frankfurt)

RackNerd Status — Fri, 13 Sep 2024 11:04:00 +0000

Outage - NYRN178KVM

RackNerd Status — Fri, 13 Sep 2024 06:53:00 +0000

OUTAGE - NYRN114KVM

RackNerd Status — Thu, 12 Sep 2024 05:09:00 +0000

OUTAGE - NJ102KVM

RackNerd Status — Wed, 11 Sep 2024 12:47:00 +0000

We are aware that NJ102KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN146KVM

RackNerd Status — Wed, 11 Sep 2024 12:46:00 +0000

Outage - SG4000 Shared Hosting Server

RackNerd Status — Wed, 11 Sep 2024 07:24:00 +0000

We are aware that SG4000 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - ASH116KVM

RackNerd Status — Tue, 10 Sep 2024 17:15:00 +0000

We are aware that ASH116KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - LAXSSD2006nerd5DC02

RackNerd Status — Mon, 09 Sep 2024 18:18:00 +0000

OUTAGE - fiber2 Shared Hosting Server

RackNerd Status — Mon, 09 Sep 2024 12:36:00 +0000

We are aware that f fiber2 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ126KVM

RackNerd Status — Mon, 09 Sep 2024 10:10:00 +0000

Outage - DALRYZEN100

RackNerd Status — Sun, 08 Sep 2024 11:15:00 +0000

OUTAGE - LAXSSD7001nerd2DC02

RackNerd Status — Sun, 08 Sep 2024 03:57:00 +0000

OUTAGE - CHI111KVM

RackNerd Status — Sun, 08 Sep 2024 03:24:00 +0000

OUTAGE - 7950XCHI302

RackNerd Status — Sat, 07 Sep 2024 18:19:00 +0000

We are aware that 7950XCHI302 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - CHI111KVM

RackNerd Status — Sat, 07 Sep 2024 18:04:00 +0000

Outage - SJ123KVM

RackNerd Status — Sat, 07 Sep 2024 10:24:00 +0000

OUTAGE - fiber12 Shared Hosting Server

RackNerd Status — Fri, 06 Sep 2024 20:28:00 +0000

We are aware that f fiber12 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - NYRN106KVM

RackNerd Status — Fri, 06 Sep 2024 00:50:00 +0000

We are aware that one of our KVM VPS host nodes in New York, NYRN106KVM, is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: We are still troubleshooting this, it appears to be related to an underlying hardware problem. While we are actively working on this, this may take some time to properly troubleshoot before any progress is made here. Rest assured, we'll share additional updates within this status incident once available. We sincerely appreciate your patience. UPDATE: A resolution plan is currently in progress and is being actively executed by our technicians. We will provide another update on here once a full conclusion has been reached. UPDATE: We have identified and initiated a resolution strategy (affected clients have been notified via email with details). We are now closing this status incident, but our support team is available 24/7 for any further assistance. Please don't hesitate to contact us via support ticket if you have any questions.

Strasbourg, France — IP Routing Issues

RackNerd Status — Thu, 05 Sep 2024 23:39:00 +0000

We are investigating a partial network routing issue impacting ranges in our Strasbourg, France location (specifically the IPs beginning with 92.119.x.x and 88.218.x.x). We will update once we have more information available. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - MIA2000 Shared Hosting Server

RackNerd Status — Thu, 05 Sep 2024 15:05:00 +0000

OUTAGE - ASH108KVM

RackNerd Status — Thu, 05 Sep 2024 05:12:00 +0000

OUTAGE - NYRN115KVM

RackNerd Status — Wed, 04 Sep 2024 19:54:00 +0000

OUTAGE - NYRN122KVM

RackNerd Status — Wed, 04 Sep 2024 17:08:00 +0000

We are aware that NYRN122KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - ASH108KVM

RackNerd Status — Wed, 04 Sep 2024 13:36:00 +0000

OUTAGE - CHI154KVM

RackNerd Status — Wed, 04 Sep 2024 04:46:00 +0000

We are aware that CHI154KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Scheduled Maintenance: SJ220KVM, SJ112KVM, SJ109KVM, SJ107KVM, SJ171KVM, SJ168KVM

RackNerd Status — Tue, 03 Sep 2024 16:27:00 +0000

A scheduled maintenance window event is currently ongoing within one of our cabinets in our San Jose datacenter, which impacts 6x physical hypervisors in this location (SJ220KVM, SJ112KVM, SJ109KVM, SJ107KVM, SJ171KVM, SJ168KVM). Affected clients were sent an e-mail notification regarding this scheduled maintenance event earlier along with full details. This maintenance is now in progress, and being actively worked on. We will update this status incident once fully resolved. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - CHI116KVM

RackNerd Status — Mon, 02 Sep 2024 05:09:00 +0000

OUTAGE - DAL111KVM

RackNerd Status — Mon, 02 Sep 2024 00:37:00 +0000

OUTAGE-CHI111KVM

RackNerd Status — Sun, 01 Sep 2024 02:02:00 +0000

OUTAGE - MIA2000

RackNerd Status — Sat, 31 Aug 2024 23:04:00 +0000

OUTAGE - DAL127KVM

RackNerd Status — Sat, 31 Aug 2024 10:42:00 +0000

We are aware that DAL127KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - 7950XCHI302

RackNerd Status — Sat, 31 Aug 2024 10:13:00 +0000

We are aware that 7950XCHI302 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Oiutage - DALRYZEN101

RackNerd Status — Sat, 31 Aug 2024 10:10:00 +0000

OUTAGE - DAL104KVM

RackNerd Status — Sat, 31 Aug 2024 06:10:00 +0000

OUTAGE- 7950XCHI301

RackNerd Status — Fri, 30 Aug 2024 20:25:00 +0000

OUTAGE - LAXSSD5805nerd2DC02

RackNerd Status — Fri, 30 Aug 2024 19:19:00 +0000

We are aware that LAXSSD5805nerd2DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - LAXSSD5805nerd2DC02

RackNerd Status — Fri, 30 Aug 2024 15:49:00 +0000

OUTAGE-LAXSSD5805nerd2DC02

RackNerd Status — Fri, 30 Aug 2024 12:10:00 +0000

OUTAGE - CHI117KVM

RackNerd Status — Fri, 30 Aug 2024 11:45:00 +0000

Outage - NYRN112KVM

RackNerd Status — Fri, 30 Aug 2024 02:13:00 +0000

Outage - SJ221KVM

RackNerd Status — Fri, 30 Aug 2024 01:49:00 +0000

We are aware that SJ221KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - CHI114KVM

RackNerd Status — Thu, 29 Aug 2024 15:33:00 +0000

OUTAGE - 7950XNY206

RackNerd Status — Wed, 28 Aug 2024 18:54:00 +0000

We are aware that 7950XNY206 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - fiber11 Shared Hosting Server

RackNerd Status — Wed, 28 Aug 2024 09:58:00 +0000

We are aware that fiber11 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - Fiber3 shared hosting server

RackNerd Status — Tue, 27 Aug 2024 23:47:00 +0000

We are aware that Fiber3 shared hosting server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - CHI111KVM

RackNerd Status — Tue, 27 Aug 2024 18:45:00 +0000

Outage - SJ164KVM

RackNerd Status — Tue, 27 Aug 2024 05:57:00 +0000

We are aware that SJ164KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN101KVM

RackNerd Status — Mon, 26 Aug 2024 23:05:00 +0000

OUTAGE - SJRYZEN101

RackNerd Status — Mon, 26 Aug 2024 19:41:00 +0000

Outage - MIA1000 Shared Hosting Server

RackNerd Status — Mon, 26 Aug 2024 05:07:00 +0000

Outage - ASH108KVM

RackNerd Status — Sun, 25 Aug 2024 09:37:00 +0000

Shared/Reseller Hosting Performance Issues

RackNerd Status — Sun, 25 Aug 2024 03:23:00 +0000

Shared Hosting Performance Issues - August 24, 2024 We are currently experiencing elevated load on multiple of our shared hosting servers. This issue is not location specific and impacts all shared hosting infrastructure. This issue is affecting performance and may cause slower than usual load times or intermittent connectivity for PHP/MySQL based applications (e.g., WordPress sites) hosted on our shared/reseller hosting platform. Cause: The performance degradation is primarily due to issues related to the third party Wordpress plugin developed by Litespeed, the LiteSpeed Cache (LSCache) plugin. Recently, Litespeed released an announcement that LSCache versions prior to version 6.4.1 are vulnerable and problematic. Many accounts within our shared hosting servers have not yet updated to the latest version of this plugin, which is creating unexpected higher than normal server load. What We're Doing: Our team is actively working on a solution to mitigate the impact and resolve the underlying issue. We are: 1. Investigating the root cause of the elevated server load 2. Working on implementing a fix across our shared hosting infrastructure, and ideally identifying a way to either work around the issue such as via WAF rules, or a method to mass update all LSCache installations to 6.4.1. Senior engineers from our team are involved, and we are also working closely with cPanel and Litespeed Support accordingly. Expected Behavior: Users on our shared/reseller hosting platform may temporarily experience: - Slower than usual website load times - Intermittent connectivity issues when accessing PHP/MySQL based applications - Temporary unavailability of some websites Recommendations: If you are using the LiteSpeed Cache plugin on your WordPress site, we strongly recommend updating to the latest version (6.4 or later) as soon as possible. Next Update: We will provide another status update on here as soon as there are significant developments. We apologize for any inconvenience this may cause and thank you for your patience as we work to resolve this issue. UPDATE 12:12 AM, Aug/25/2024: A fix has been identified, and we are rolling out said fix across all servers. By now, most users should already be seeing a major improvement. We will update once this is fully resolved or once we have more information. UPDATE 1:08 AM, Aug/25/2024: The fix has been rolled out across our entire shared hosting cluster, and is under observation. The results so far are promising. We'll continue monitoring this before we consider this as fully resolved. UPDATE: We are pleased to announce that the issue has been fully resolved. Our team has successfully implemented the fix across all servers, and normal service has been restored. We are closely monitoring our infrastructure to ensure continued stability and optimal performance. Our technical team remains vigilant to prevent any potential recurrence of this issue. We sincerely apologize for any inconvenience this may have caused. If you continue to experience any problems or have any questions, please don't hesitate to contact our support team. Thank you for your patience and understanding throughout this process. We appreciate your continued trust in our services.

DE4000 - Database Connection Issues

RackNerd Status — Sun, 25 Aug 2024 03:10:00 +0000

We are aware that DE4000, one of our shared/reseller hosting servers in our Frankfurt location, is currently experiencing database connection errors. Our senior engineers are working on the issue. UPDATE: This issue is related to https://status.racknerd.com/incident/2331. We will share additional updates on this status incident going forward.

OUTAGE - Several Shared Hosting Servers in Los Angeles DC-02

RackNerd Status — Sun, 25 Aug 2024 00:35:00 +0000

We are aware that several of our shared hosting servers in Los Angeles location are currently experiencing intermittent connectivity issues. We are currently looking into this issue further, and will provide additional updates on this matter once we have more information. UPDATE: This issue is related to https://status.racknerd.com/incident/2331. We will share additional updates on this status incident instead going forward. UPDATE: We are pleased to announce that the issue has been fully resolved. Our team has successfully implemented the fix across all servers, and normal service has been restored. We are closely monitoring our infrastructure to ensure continued stability and optimal performance. Our technical team remains vigilant to prevent any potential recurrence of this issue. We sincerely apologize for any inconvenience this may have caused. If you continue to experience any problems or have any questions, please don't hesitate to contact our support team. Thank you for your patience and understanding throughout this process. We appreciate your continued trust in our services.

Outage - ASH108KVM

RackNerd Status — Sat, 24 Aug 2024 15:29:00 +0000

OUTAGE - NYRN203KVM

RackNerd Status — Sat, 24 Aug 2024 08:25:00 +0000

We are aware that NYRN203KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Scheduled Maintenance: Los Angeles DC-02 (nerd5 section)

RackNerd Status — Fri, 23 Aug 2024 17:19:00 +0000

As a follow-up to https://status.racknerd.com/incident/2268 - please be aware that there is currently a scheduled maintenance event which is now ongoing. We will update this status incident once the maintenance window has concluded. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - NYRN115KVM

RackNerd Status — Fri, 23 Aug 2024 11:06:00 +0000

OUTAGE - ASH116KVM

RackNerd Status — Fri, 23 Aug 2024 09:58:00 +0000

We are aware that ASH116KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: There appears to be a hardware problem connected to this hypervisor, which we are currently working to troubleshoot with the on-site remote hands team. UPDATE: We are still working on a solution with the Ashburn remote hands team. Unfortunately, we do not anticipate a resolution on this tonight, as the datacenter remote hands team will require more time to properly bench the server. In the meantime additional parts are being overnight'd to Ashburn in the event we are unable to fully resolve the issue with existing inventory. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - LAXSSD2005nerd5DC02

RackNerd Status — Thu, 22 Aug 2024 02:11:00 +0000

We are aware that LAXSSD2005nerd5DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SEARYZEN101

RackNerd Status — Wed, 21 Aug 2024 10:05:00 +0000

OUTAGE - CHI114KVM

RackNerd Status — Wed, 21 Aug 2024 02:57:00 +0000

Outage - ASH108KVM, ASH103KVM

RackNerd Status — Tue, 20 Aug 2024 11:37:00 +0000

We are aware that ASH108KVM and ASH103KVM are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - 7950XASH107

RackNerd Status — Tue, 20 Aug 2024 10:38:00 +0000

Outage - SEA133KVM

RackNerd Status — Tue, 20 Aug 2024 04:03:00 +0000

We are aware that SEA133KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: We are investigating a hardware issue with this node. It may take several hours before we reach a full conclusion/resolution on this. We appreciate your patience as we work closely with the on-site datacenter technicians to physically troubleshoot this node. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - SEA131KVM

RackNerd Status — Tue, 20 Aug 2024 02:39:00 +0000

OUTAGE- CHI112KVM

RackNerd Status — Mon, 19 Aug 2024 15:25:00 +0000

OUTAGE - Fiber 10 shared hosting server

RackNerd Status — Mon, 19 Aug 2024 13:21:00 +0000

We are aware that Fiber 10 shared hosting server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - fiber2 Shared Hosting Server

RackNerd Status — Mon, 19 Aug 2024 06:07:00 +0000

Outage - MIA2000 Shared Hosting Server

RackNerd Status — Mon, 19 Aug 2024 05:32:00 +0000

Outage - CHI143KVM

RackNerd Status — Sat, 17 Aug 2024 14:25:00 +0000

OUTAGE - CHI111KVM

RackNerd Status — Sat, 17 Aug 2024 00:26:00 +0000

Partial outage - A few nerd5-based host nodes in LA DC-02 server location.

RackNerd Status — Fri, 16 Aug 2024 15:08:00 +0000

We are aware that "A few nerd5-based host nodes in LA DC-02 server location" is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - 7950XSJ302

RackNerd Status — Fri, 16 Aug 2024 14:45:00 +0000

OUTAGE - DE2000 (One Shared/Reseller Hosting Server in Frankfurt)

RackNerd Status — Fri, 16 Aug 2024 13:15:00 +0000

OUTAGE - DAL138KVM

RackNerd Status — Fri, 16 Aug 2024 11:42:00 +0000

OUTAGE - FIBER13 (One Shared/Reseller Hosting Server in Los Angeles DC-02)

RackNerd Status — Wed, 14 Aug 2024 16:26:00 +0000

We are aware that FIBER13 (One Shared/Reseller Hosting Server in Los Angeles DC-02) is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN222KVM

RackNerd Status — Wed, 14 Aug 2024 11:12:00 +0000

We are aware that NYRN222KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE- DC02LAXSSD1070nerd2

RackNerd Status — Tue, 13 Aug 2024 20:37:00 +0000

We are aware that DC02LAXSSD1070nerd2 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE- LAXSSD3017nerd3DC02, LAXSSD3007nerd3DC02, LAXSSD5000nerd3DC02, LAXSSD5006nerd3DC02 and LAXSSD5003nerd3DC02

RackNerd Status — Tue, 13 Aug 2024 08:51:00 +0000

We are aware that LAXSSD3017nerd3DC02, LAXSSD3007nerd3DC02, LAXSSD5000nerd3DC02, LAXSSD5006nerd3DC02 and LAXSSD5003nerd3DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN198KVM

RackNerd Status — Sun, 11 Aug 2024 17:17:00 +0000

We are aware that NYRN198KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Partial outage - LA DC-02 based host-nodes - high packet loss

RackNerd Status — Sun, 11 Aug 2024 11:02:00 +0000

We are aware that there is currently a partial network outage in our LA DC-02 based host-nodes data center location impacting some routes. Our network engineering team is currently looking into this further. We will have more information on this shortly. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - LAXSSD5805nerd2DC02

RackNerd Status — Sat, 10 Aug 2024 20:58:00 +0000

We are aware that LAXSSD5805nerd2DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - SJ129KVM

RackNerd Status — Fri, 09 Aug 2024 06:26:00 +0000

We are aware that SJ129KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - ATL116KVM

RackNerd Status — Thu, 08 Aug 2024 20:09:00 +0000

OUTAGE/HIGH LOAD - LAXSSD3001nerd3DC02

RackNerd Status — Thu, 08 Aug 2024 10:00:00 +0000

OUTAGE - fiber10

RackNerd Status — Thu, 08 Aug 2024 03:47:00 +0000

We are aware that fiber10 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN114KVM

RackNerd Status — Wed, 07 Aug 2024 13:49:00 +0000

OUTAGE - DC02LAXSSD1070nerd2 and LAXSSD1081nerd2DC02

RackNerd Status — Wed, 07 Aug 2024 09:57:00 +0000

We are aware that DC02LAXSSD1070nerd2 and LAXSSD1081nerd2DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - ATL115KVM

RackNerd Status — Wed, 07 Aug 2024 05:52:00 +0000

Host Node Migration - SEA100KVM to SEA142KVM

RackNerd Status — Wed, 07 Aug 2024 00:50:00 +0000

Unfortunately, it appears that SEA100KVM (one of our KVM VPS host nodes in Seattle) is still experiencing hardware issues despite our recent efforts. In this case, we have determined that the best resolution path in this case would be to "drain" this hypervisor and retire it, by migrating all VMs over to a new and stable hypervisor. We are working on migrating all VMs hosted on this server over to another hypervisor (SEA142KVM) to help ensure stability. No IP changes will be needed and all data will be migrated intact seamlessly. Unfortunately, we are unable to provide an exact ETA for individual migrations but we expect all migrations from SEA100KVM -> SEA142KVM to be completed within the next 24 hours or less. You can watch this video to learn what node name your VPS is hosted on: https://www.youtube.com/watch?v=YXZhXkjSSdg -- once it no longer shows "SEA100KVM" you will know the migration has been completed for your particular VPS instance. UPDATE: All migrations have been completed to SEA142KVM, and SEA100KVM is now officially retired and put out of production. We are now closing this incident as resolved. If you are still experiencing any issues, or if you have any questions, please feel free to open a support ticket.

OUTAGE - SEA109KVM

RackNerd Status — Tue, 06 Aug 2024 19:18:00 +0000

OUTAGE - DAL111KVM

RackNerd Status — Tue, 06 Aug 2024 18:47:00 +0000

Los Angeles DC-02 - Partial Network Outage (section: nerd5)

RackNerd Status — Tue, 06 Aug 2024 16:23:00 +0000

We are aware that there is a partial network outage in our Los Angeles DC-02 facility - specifically, the nodes located in the "nerd5" section of the datacenter (aka node names with the word "nerd5" contained within the node name). It appears to be a networking-related issue that is impacting certain inbound routes, and the issue appears to be isolated to nodes within this section only. Network engineers at the upstream have been engaged, and are investigating it. We greatly appreciate your patience while we work to implement a permanent resolution for this. We will share additional updates within this status incident once we have additional information available to share. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - MIA2000 Shared Hosting Server

RackNerd Status — Tue, 06 Aug 2024 15:44:00 +0000

Outage - LAXSSD2014nerd5DC02

RackNerd Status — Tue, 06 Aug 2024 09:30:00 +0000

We are aware that LAXSSD2014nerd5DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN232KVM and NYRN233KVM

RackNerd Status — Mon, 05 Aug 2024 10:50:00 +0000

We are aware that NYRN232KVM and NYRN233KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - CHI116KVM

RackNerd Status — Sun, 04 Aug 2024 20:26:00 +0000

OUTAGE - SEA137KVM

RackNerd Status — Sun, 04 Aug 2024 18:01:00 +0000

OUTAGE - P007LAKVM

RackNerd Status — Sun, 04 Aug 2024 15:19:00 +0000

We are aware that P007LAKVM is currently experiencing connectivity issues. We are looking into this node further and will provide additional updates once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE-NYRN113KVM

RackNerd Status — Sun, 04 Aug 2024 02:34:00 +0000

SEA100KVM (one KVM VPS host node in Seattle)

RackNerd Status — Sat, 03 Aug 2024 17:14:00 +0000

We are investigating a potential hardware issue with SEA100KVM - one of our KVM VPS host nodes in Seattle. We will update this status incident with additional information once available. In the meantime, please note that you may notice intermittent connectivity if you have a VPS hosted on this node. UPDATE: This issue is still being actively worked on. We appreciate your patience. UPDATE: SEA100KVM is experiencing instability due to multiple hardware issues. Our investigation indicates that the motherboard and CPU are likely the source of the problem. We want to assure you that data integrity is not at risk, and storage systems remain unaffected. Our team is actively working closely with the Seattle datacenter remote hands team on resolving these hardware complications to restore full functionality. We appreciate your patience and will provide further updates as we make progress. UPDATE: We have completed work on replacing the faulty hardware components and the server is in a stable condition. UPDATE: We may need to reboot this server one last time to apply some updates. We will update once we are fully completed with our work on this host node. UPDATE Aug/4/2024 10:30 AM PDT: We have successfully transplanted the drives on SEA100KVM over to another physical server, eliminating all hardware issues. The server is now stable with all data/settings intact; however, we've detected intermittent packet loss following the transplant operation. This appears to be an unrelated issue or a networking conflict that emerged during or after the transfer process. As such, it is no longer considered a hardware problem, and this is not connected to the original hardware problem. We have escalated this matter to our upstream's Engineering team to review. Current Status: - The physical server is stable from a hardware perspective - Your virtual machine (VM) should be accessible - You may experience minimal packet loss, but overall functionality should not be significantly impacted We are closely monitoring the situation and will provide another update once the issue is fully resolved. We appreciate your patience during this process. If you experience any critical issues, please don't hesitate to contact our support team. UPDATE Aug/4/2024 6:00 PM PDT: Status: Resolved The numerous issues affecting SEA100KVM has been resolved. All services have been restored to normal operation. We will continue to closely monitor the stability of this node to ensure optimal performance. Thank you for your patience during this incident.

OUTAGE - LAXSSD3016nerd3DC02

RackNerd Status — Fri, 02 Aug 2024 16:37:00 +0000

We are aware that LAXSSD3016nerd3DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN188KVM

RackNerd Status — Thu, 01 Aug 2024 21:20:00 +0000

Scheduled Maintenance - 7950XCHI301, CHI166KVM

RackNerd Status — Thu, 01 Aug 2024 20:46:00 +0000

A scheduled maintenance window event is currently ongoing within one of our cabinets in our Chicago datacenter, which impacts 2x physical hypervisors in this location (7950XCHI301, CHI166KVM). Affected clients were sent an e-mail notification regarding this scheduled maintenance event earlier along with full details. This maintenance is now in progress, and being actively worked on. We will update this status incident once fully resolved. UPDATE: This node CHI166KVM is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: This node 7950XCHI301 is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Scheduled Maintenance - 7950XCHI300, CHI165KVM

RackNerd Status — Wed, 31 Jul 2024 20:50:00 +0000

Scheduled Power Maintenance - Los Angeles DC-02 (nerd5 section)

RackNerd Status — Wed, 31 Jul 2024 20:39:00 +0000

The below email has been sent to all affected customers via email. DATE: Friday, August 23, 2024 START TIME: 10:30 AM Los Angeles Time (UTC-7) END TIME: 1:00 PM Los Angeles Time (UTC-7) Hello, Specialized electricians will be performing power maintenance on electrical circuits within cabinets located in the nerd5 section of the Los Angeles DC-02 datacenter. While we have allocated a 2.5 hour maintenance window to allow extra room for any unexpected complications, we anticipate the work being completed quite faster than the stated end time. SERVICE: This maintenance is crucial to ensure future service continuity and stability. The work involves upgrading and reinforcing the power distribution units (PDUs) and electrical feeds to the nerd5 section cabinets. This proactive measure will enhance the resilience of our power infrastructure, reducing the risk of unexpected outages and improving overall system reliability. IMPACT OF WORK: During this time frame, physical host nodes (also referred to as "hypervisors") in the nerd5 section will be powered off and then powered back on as the circuit maintenance is completed. IMPACTED NODE(S): This maintenance will affect all nodes/hypervisors within the nerd5 section of RackNerd's Los Angeles DC-02 datacenter. You are receiving this email as our system has detected you have one or more VPS's located within the nerd5 section. To identify if your VPS is hosted on an affected node, please check if your node name contains "nerd5". For instructions on how to find the node name your VPS resides on, please refer to this video: https://www.youtube.com/watch?v=YXZhXkjSSdg If you have any questions or concerns, please feel free to email engineering@racknerd.com and we would be more than happy to assist you. NOTE: This status incident is currently marked as resolved to serve as a advance notice (notification was also sent via email). We will create a new status incident again when the maintenance window is active on August 23, 2024.

OUTAGE - LAXSSD6015nerd7DC02

RackNerd Status — Wed, 31 Jul 2024 18:18:00 +0000

We are aware that LAXSSD6015nerd7DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Scheduled Maintenance: P70LAKVM, P007LAKVM, P33LAKVM, P006LAKVM, P019LAKVM, P50LAKVM

RackNerd Status — Wed, 31 Jul 2024 15:19:00 +0000

As a follow-up to https://status.racknerd.com/incident/2249 - please be aware that there is currently a scheduled maintenance event which impacts the following physical hypervisors: P70LAKVM, P007LAKVM, P33LAKVM, P006LAKVM, P019LAKVM, P50LAKVM We will update this status incident once the maintenance window has concluded. We anticipate this coming back online within the next 30-60 minutes. Thank you for your patience. UPDATE: These should be back online shortly, affected cabinets are starting to get transitioned over to the temporary power feed now. UPDATE: Significant progress is being made and a majority of these mentioned nodes are already back online. We'll update once this is fully concluded. UPDATE: This should now be completed and these nodes are now back online. If you are still experiencing any issues, please feel free to open a support ticket and we'll be happy to assist.

Partial outage -Atlanta - ATL136KVM, ATL137KVM, ATL121KVM,ATL138KVM,ATL123KVM,ATL125KVM,ATL115KVM,ATL126KVM,ATL122KVM, ATL140KVM,ATL130KVM,ATL124KVM , ATL119KVM ,ATL117KVM and ATL127KVM

RackNerd Status — Tue, 30 Jul 2024 12:03:00 +0000

We are aware that multiple host-nodes at Atlanta server location - ATL136KVM,AATL137KVM, ATL121KVM,ATL138KVM,ATL123KVM,ATL125KVM,ATL115KVM,ATL126KVM,ATL122KVM, ATL140KVM,ATL130KVM,ATL124KVM , ATL119KVM,ATL117KVM and ATL127KVM are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: The following host nodes are back online: ATL123KVM, ATL133KVM, ATL124KVM,ATL121KVM,ATL122KVM,ATL125KVM,ATL126KVM. We will make all other pending nodes online shortly. UPDATE: The following host nodes are back online: ATL139KVM, ATL127KVM, ATL117KVM, ATL136KVM and ATL115KVM. Only these three nodes are still down - ATL137KVM, ATL119KVM, ATL138KVM. It will be resolved very shortly. We will provide additional updates on this matter once we have more information. UPDATE :ATL138KVM and ATL140KVM are also back online. UPDATE: This is now resolved, as all the host-nodes are back online. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: This particular node is down again "ATL119KVM". We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved " "ATL119KVM". If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - fiber13

RackNerd Status — Mon, 29 Jul 2024 13:11:00 +0000

We are aware that fiber13 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: We are looking into the intermittent 503 errors and the slower than usual website load times on Fiber13. UPDATE: Our Engineering team has pushed out a fix for the issue. If you are still encountering any lingering problems, please don't hesitate to open a support ticket. Our team is ready to provide assistance.

Scheduled Maintenance: NYRN141KVM and P48NYKVM

RackNerd Status — Mon, 29 Jul 2024 11:46:00 +0000

A scheduled maintenance window event is currently ongoing within one of our cabinets in our New York datacenter, which impacts 2x physical hypervisors in this location (NYRN141KVM and P48NYKVM). Affected clients were sent an e-mail notification regarding this scheduled maintenance event earlier along with full details. This maintenance is now in progress, and being actively worked on. We will update this status incident once fully resolved. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - Fiber 13 Shared Hosting Server

RackNerd Status — Mon, 29 Jul 2024 10:07:00 +0000

We are aware that Fiber 13 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - CHI111KVM

RackNerd Status — Mon, 29 Jul 2024 08:35:00 +0000

Outage - LAXSSD850nerd2DC02

RackNerd Status — Mon, 29 Jul 2024 06:14:00 +0000

We are aware that LAXSSD850nerd2DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE-LAXSSD7001nerd2DC02

RackNerd Status — Mon, 29 Jul 2024 01:30:00 +0000

OUTAGE-LAXSSD850nerd2DC02

RackNerd Status — Mon, 29 Jul 2024 01:24:00 +0000

OUTAGE - NYRN199KVM

RackNerd Status — Sun, 28 Jul 2024 15:27:00 +0000

OUTAGE-LAXSSD850nerd2DC02

RackNerd Status — Sun, 28 Jul 2024 06:58:00 +0000

Scheduled Maintenance: P005NYKVM and NYRN145KVM

RackNerd Status — Sat, 27 Jul 2024 12:46:00 +0000

A scheduled maintenance window event is currently ongoing within one of our cabinets in our New York datacenter, which impacts 2x physical hypervisors in this location (P005NYKVM and NYRN145KVM). Affected clients were sent an e-mail notification regarding this scheduled maintenance event earlier along with full details. This maintenance is now in progress, and being actively worked on. We will update this status incident once fully resolved. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - DAL114KVM

RackNerd Status — Sat, 27 Jul 2024 10:08:00 +0000

We are aware that DAL114KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SG1000 Shared Hosting Server

RackNerd Status — Sat, 27 Jul 2024 08:05:00 +0000

We are aware that SG1000 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - MIA1000 (One Shared/Reseller Hosting Server in Miami, Florida)

RackNerd Status — Fri, 26 Jul 2024 13:48:00 +0000

We are aware that MIA1000 (One Shared/Reseller Hosting Server in Miami, Florida) is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - CHI114KVM

RackNerd Status — Fri, 26 Jul 2024 05:58:00 +0000

Scheduled Power Maintenance - Los Angeles DC-03

RackNerd Status — Thu, 25 Jul 2024 15:50:00 +0000

We are writing to inform you about an upcoming maintenance event at our datacenter facility in Los Angeles DC-03. The facility management will be performing power maintenance on the entire 8th floor, which impacts RackNerd as well as many other providers within that floor. This maintenance involves the replacement of an uninterruptible power supply (UPS) unit. Due to this being one of the facility's final pieces of legacy equipment, a wraparound (MBP) is not currently in place, and therefore we must manually transition affected cabinets to temporary power to avoid prolonged downtime. The maintenance will be carried out in two phases: 1. Moving servers to temporary power (details below) 2. Transitioning from temporary power to the new UPS unit (exact date to be determined, likely a few days after the temporary power maintenance) Details for the first phase: Date of Maintenance: July 31, 2024 Start Time: 8:30 AM Pacific Expected Downtime: 30 to 60 minutes We anticipate a downtime of 30 to 60 minutes from a facility perspective as we transition the power of the cabinets over to temporary power. NOTE: This status incident is currently marked as resolved. We will move this status incident to "Investigating" status when the maintenance window is active on July 31, 2024. UPDATE: This maintenance event is now ongoing. UPDATE: These should be concluded shortly, affected cabinets are starting to get transitioned over to the temporary power feed now. UPDATE: Significant progress is being made and a majority of affected infrastructure is already back online. We'll update once this is fully concluded. UPDATE: This should now be completed and servers should have been automatically powered on -- if your affected server is still offline, please attempt to power on it on via IPMI, or contact our Support Department for assistance. We remain available and on standby, ready to assist.

OUTAGE - CHI111KVM

RackNerd Status — Wed, 24 Jul 2024 20:35:00 +0000

OUTAGE - DAL163KVM

RackNerd Status — Wed, 24 Jul 2024 18:03:00 +0000

SJ142KVM - Permanent Resolution Path

RackNerd Status — Wed, 24 Jul 2024 04:47:00 +0000

Due to the continued hardware stability issues with SJ142KVM, we have determined that the best resolution path in this case would be to "drain" this hypervisor and retire it, by migrating all VMs over to a new and stable hypervisor. We are working on migrating all VMs hosted on this server over to another hypervisor (SJ232KVM) to help ensure stability. No IP changes will be needed and all data will be migrated intact seamlessly. Unfortunately, we are unable to provide an exact ETA for individual migrations but we expect all migrations from SJ142KVM -> SJ232KVM to be completed within the next 24-48 hours. You can watch this video to learn what node name your VPS is hosted on: https://www.youtube.com/watch?v=YXZhXkjSSdg -- once it no longer shows "SJ142KVM" you will know the migration has been completed for your particular VPS instance. UPDATE: All migrations have been completed to SJ232KVM, and SJ142KVM is now officially retired and put out of production. We are now closing this incident as resolved. If you are still experiencing any issues, or if you have any questions, please feel free to open a support ticket.

OUTAGE- CHI111KVM

RackNerd Status — Wed, 24 Jul 2024 00:22:00 +0000

OUTAGE - NYRN100KVM

RackNerd Status — Tue, 23 Jul 2024 20:36:00 +0000

OUTAGE- SJ142KVM

RackNerd Status — Tue, 23 Jul 2024 20:08:00 +0000

We are aware that SJ142KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - SEA135KVM

RackNerd Status — Tue, 23 Jul 2024 08:49:00 +0000

OUTAGE - LAXSSD7001nerd2DC02

RackNerd Status — Tue, 23 Jul 2024 03:55:00 +0000

OUTAGE - SJ155KVM

RackNerd Status — Tue, 23 Jul 2024 03:29:00 +0000

We are aware that SJ155KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN111KVM

RackNerd Status — Mon, 22 Jul 2024 07:55:00 +0000

OUTAGE - FIBER2 Shared Hosting Server

RackNerd Status — Mon, 22 Jul 2024 06:07:00 +0000

We are aware that the FIBER2 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN100KVM

RackNerd Status — Mon, 22 Jul 2024 00:00:00 +0000

OUTAGE- 7950XSJ302

RackNerd Status — Sun, 21 Jul 2024 03:36:00 +0000

OUTAGE-7950XSJ303

RackNerd Status — Sun, 21 Jul 2024 02:53:00 +0000

OUTAGE - SJ142KVM

RackNerd Status — Sat, 20 Jul 2024 16:43:00 +0000

We are aware that one of our physical KVM VPS hypervisors in San Jose, "SJ142KVM" is currently experiencing issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: The physical host is refusing to boot at the moment. We suspect a possible hardware malfunction, which requires further examination by the San Jose on-site technicians. Resolving this issue will take additional time. We thank you for your continued patience as we work towards a definitive diagnosis and resolution here. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE Jul/21/2024 11:09 PM PDT: Unfortunately, it appears that our previous remedy for this server was not effective, and this host node is still experiencing some issues tonight. We are currently investigating/troubleshooting this further as it looks to be a possible hardware issue, or possibly multiple hardware issues going on at the same time here. We appreciate your patience as we work with the datacenter remote hands team to narrow down this issue and to resolve it. UPDATE Jul/22/2024 12:57 PM PDT: This has been stable for about the past 5 hours and counting and we believe this issue to be resolved at this time. We are continuing to monitor this server closely.

OUTAGE-NYRN167KVM

RackNerd Status — Fri, 19 Jul 2024 01:37:00 +0000

We are aware that NYRN167KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SEA100KVM

RackNerd Status — Thu, 18 Jul 2024 06:47:00 +0000

We are aware that SEA100KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - CHI159KVM

RackNerd Status — Thu, 18 Jul 2024 06:42:00 +0000

We are aware that CHI159KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DE2000 Shared Hosting Server

RackNerd Status — Wed, 17 Jul 2024 20:15:00 +0000

OUTAGE - CHI159KVM

RackNerd Status — Wed, 17 Jul 2024 15:02:00 +0000

OUTAGE - SEA103KVM

RackNerd Status — Wed, 17 Jul 2024 04:10:00 +0000

OUTAGE- ATL119KVM

RackNerd Status — Tue, 16 Jul 2024 21:30:00 +0000

OUTAGE - SJ109KVM

RackNerd Status — Tue, 16 Jul 2024 09:54:00 +0000

We are aware that SJ109KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN101KVM

RackNerd Status — Tue, 16 Jul 2024 09:51:00 +0000

OUTAGE - SJ109KVM

RackNerd Status — Tue, 16 Jul 2024 09:28:00 +0000

OUTAGE - NYRYZEN107

RackNerd Status — Tue, 16 Jul 2024 03:35:00 +0000

We are aware that NYRYZEN107 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE-ATL135KVM

RackNerd Status — Tue, 16 Jul 2024 02:48:00 +0000

We are aware that ATL135KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - FR105KVM FR106KVM FR104KVM FR101KVM FR102KVM

RackNerd Status — Mon, 15 Jul 2024 14:43:00 +0000

We are aware that the following host-nodes in France, Strasbourg FR105KVM FR106KVM FR104KVM FR101KVM FR102KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE-NYRN115KVM

RackNerd Status — Mon, 15 Jul 2024 04:32:00 +0000

Outage - 7950XASH102

RackNerd Status — Mon, 15 Jul 2024 00:46:00 +0000

We are aware that 7950XASH102 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - CHI111KVM

RackNerd Status — Sun, 14 Jul 2024 22:03:00 +0000

OUTAGE - LAX012nerd4dc02WIN and LAX013nerd4dc02WIN

RackNerd Status — Sun, 14 Jul 2024 09:16:00 +0000

We are aware that LAX012nerd4dc02WIN and LAX013nerd4dc02WIN are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: LAX013nerd4dc02WIN is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are still working on LAX012nerd4dc02WIN and will have this resolved shortly. Thank you for your patience. UPDATE: LAX012nerd4dc02WIN is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE-LAXSSD3020nerd3DC02

RackNerd Status — Sat, 13 Jul 2024 23:12:00 +0000

We are aware that LAXSSD3020nerd3DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE-NYRN198KVM

RackNerd Status — Sat, 13 Jul 2024 08:06:00 +0000

We are aware that NYRN198KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Los Angeles DC-02 - Partial Network Outage (section: nerd6)

RackNerd Status — Sat, 13 Jul 2024 00:52:00 +0000

We are aware that there is a partial network outage in our Los Angeles DC-02 facility - specifically, the nodes located in the "nerd6" section of the datacenter (aka node names with the word "nerd6" contained within the node name). It appears to be a networking-related issue that is impacting certain inbound routes, and the issue appears to be isolated to nodes within this section only. Network engineers at the upstream have been engaged, and are investigating it. We greatly appreciate your patience while we work to implement a permanent resolution for this. We will share additional updates within this status incident once we have additional information available to share. UPDATE: This has been resolved and the network has been stable for the past few hours and counting - we are continuing to monitor this closely to ensure the effectiveness of our most recent fix.

OUTAGE - FR108KVM

RackNerd Status — Fri, 12 Jul 2024 14:46:00 +0000

OUTAGE - 7950XNY301

RackNerd Status — Fri, 12 Jul 2024 14:45:00 +0000

OUTAGE - SEA104KVM

RackNerd Status — Fri, 12 Jul 2024 14:35:00 +0000

Outage - LAXSSD4003nerd6DC02, LAXSSD4004nerd6DC02, LAXSSD4007nerd6DC02,LAXSSD4005nerd6DC02

RackNerd Status — Fri, 12 Jul 2024 12:55:00 +0000

We are aware that these host-nodes LAXSSD4003nerd6DC02, LAXSSD4004nerd6DC02, LAXSSD4007nerd6DC02,LAXSSD4005nerd6DC02 are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - LAXSSD4003nerd6DC02, LAXSSD4008nerd6DC02, LAXSSD4000nerd6DC02

RackNerd Status — Fri, 12 Jul 2024 12:03:00 +0000

We are aware that LAXSSD4003nerd6DC02, LAXSSD4008nerd6DC02, and LAXSSD4000nerd6DC02 are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - LAXSSD7002nerd2DC02

RackNerd Status — Thu, 11 Jul 2024 18:45:00 +0000

Outage - NYRYZEN104

RackNerd Status — Thu, 11 Jul 2024 14:55:00 +0000

OUTAGE - NYRYZEN103

RackNerd Status — Thu, 11 Jul 2024 09:35:00 +0000

OUTAGE - NYRN235KVM, NYRN227KVM, NYRN237KVM, NYRN229KVM, NYRN239KVM

RackNerd Status — Thu, 11 Jul 2024 05:05:00 +0000

We are aware that NYRN235KVM, NYRN227KVM, NYRN237KVM, NYRN229KVM and NYRN239KVM are experiencing network connectivity issues. We are currently looking into those nodes further UPDATE: This is now resolved. It was a network related problem specific to those nodes and all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DALRYZEN102 ,DALRYZEN104 , DAL120KVM, DAL123KVM and DAL124KVM

RackNerd Status — Wed, 10 Jul 2024 19:22:00 +0000

We are aware that DALRYZEN102, DALRYZEN104, DAL120KVM, DAL123KVM, and DAL124KVM are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved DALRYZEN102, DALRYZEN104, DAL120KVM, and DAL124KVM are up, If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: This is now resolved and DAL123KVM is up, If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - Fiber6 Shared Hosting Server

RackNerd Status — Wed, 10 Jul 2024 16:38:00 +0000

OUTAGE - NYRN134KVM and NYRN139KVM

RackNerd Status — Wed, 10 Jul 2024 12:49:00 +0000

We are aware that NYRN134KVM and NYRN139KVM are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - CHI114KVM

RackNerd Status — Wed, 10 Jul 2024 08:36:00 +0000

We are aware that CHI114KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. It was a network related problem specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE-LAXSSD3020nerd3DC02

RackNerd Status — Wed, 10 Jul 2024 02:05:00 +0000

We are aware that LAXSSD3020nerd3DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. It was a network related problem specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE-SJ208KVM

RackNerd Status — Wed, 10 Jul 2024 00:55:00 +0000

We are aware that SJ208KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRYZEN104

RackNerd Status — Tue, 09 Jul 2024 15:40:00 +0000

OUTAGE - CHI111KVM

RackNerd Status — Mon, 08 Jul 2024 18:04:00 +0000

OUTAGE - Fiber7 Shared Hosting Server

RackNerd Status — Mon, 08 Jul 2024 12:05:00 +0000

We are aware that Fiber7 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE-SJ129KVM

RackNerd Status — Mon, 08 Jul 2024 08:02:00 +0000

OUTAGE-CHI159KVM

RackNerd Status — Mon, 08 Jul 2024 05:05:00 +0000

OUTAGE - DE2000 Shared Hosting Server

RackNerd Status — Sun, 07 Jul 2024 21:36:00 +0000

OUTAGE- NYRN197KVM

RackNerd Status — Sun, 07 Jul 2024 06:38:00 +0000

OUTAGE - LAXSSD105nerd1DC02

RackNerd Status — Sat, 06 Jul 2024 20:40:00 +0000

OUTAGE - FIBER (Shared/Reseller Hosting Server in Los Angeles DC-02 )

RackNerd Status — Fri, 05 Jul 2024 12:10:00 +0000

We are aware that FIBER (Shared/Reseller Hosting Server in Los Angeles DC-02 ) is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE-SJ220KVM, SJ168KVM, SJ171KVM, SJ109KVM, SJ107KVM and SJ112KVM

RackNerd Status — Fri, 05 Jul 2024 05:38:00 +0000

We are aware that SJ220KVM, SJ168KVM, SJ171KVM, SJ109KVM, SJ107KVM and SJ112KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: The PDU that these devices are connected to has failed. We are currently awaiting a response from our remote hands team in San Jose to replace the PDU in this rack. We will update once additional information is available. UPDATE: The following host nodes are back online: SJ220KVM, SJ168KVM, SJ171KVM, and SJ112KVM. Please standby to get updates on the rest of the host nodes (SJ107KVM and SJ109KVM). UPDATE: This is now resolved (SJ107KVM and SJ109KVM). If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE-fiber6 Shared Hosting Server

RackNerd Status — Fri, 05 Jul 2024 02:00:00 +0000

We are aware that fiber6 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN230KVM

RackNerd Status — Thu, 04 Jul 2024 07:14:00 +0000

Scheduled Maintenance - Strasbourg Datacenter

RackNerd Status — Wed, 03 Jul 2024 19:25:00 +0000

A scheduled maintenance window event is currently ongoing in our Strasbourg datacenter, which impacts 5x physical hypervisors in this location (FR115nerd3KVM, FR116nerd3KVM, FR117nerd3KVM, FR118nerd3KVM, and FR119nerd3KVM). Affected clients were sent an e-mail notification regarding this scheduled maintenance event earlier along with full details. This maintenance is now in progress, and being actively worked on. We will update this status incident once fully resolved. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - LAXSSD4031nerd6DC02, LAXSSD4041nerd6DC02, LAXSSD4039nerd6DC02 and LAXSSD4038nerd6DC02

RackNerd Status — Wed, 03 Jul 2024 08:59:00 +0000

We are aware that LAXSSD4031nerd6DC02, LAXSSD4041nerd6DC02, LAXSSD4039nerd6DC02 and LAXSSD4038nerd6DC02 are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

PDU Outage Impacting Several Host Nodes in San Jose

RackNerd Status — Wed, 03 Jul 2024 06:08:00 +0000

We are aware that several of our KVM VPS host nodes in San Jose (particularly: SJ220KVM, SJ168KVM, SJ171KVM, SJ112KVM, SJ177KVM, SJ156KVM, SJ111KVM, SJ110KVM, SJ108KVM, SJ176KVM, SJ109KVM, SJ107KVM) are offline. This appears to be a rack PDU related problem. We are currently looking into this further with our datacenter provider in San Jose. We will share an additional update once available. Update: The nodes SJ220KVM, SJ168KVM, SJ171KVM, SJ112KVM, SJ177KVM, SJ111KVM, SJ108KVM, SJ109KVM, SJ107KVM, SJ176KVM, SJ156KVM and SJ110KVM are already up and running. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE- 7950XNY206

RackNerd Status — Wed, 03 Jul 2024 05:57:00 +0000

We are aware that 7950XNY206 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE-SJ220KVM,SJ168KVM

RackNerd Status — Wed, 03 Jul 2024 05:35:00 +0000

We are aware that SJ220KVM, and SJ168KVM are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is SJ220KVM now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: This is SJ168KVM now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE-CHI116KVM

RackNerd Status — Wed, 03 Jul 2024 05:26:00 +0000

OUTAGE-SJ112KVM

RackNerd Status — Wed, 03 Jul 2024 05:23:00 +0000

OUTAGE-MIA1000 Shared Hosting Server

RackNerd Status — Tue, 02 Jul 2024 05:23:00 +0000

OUTAGE-CHIRYZEN105

RackNerd Status — Tue, 02 Jul 2024 04:23:00 +0000

We are aware that CHIRYZEN105 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

ATL105KVM (One KVM VPS Host Node in Atlanta)

RackNerd Status — Tue, 02 Jul 2024 01:50:00 +0000

We are aware that ATL105KVM, one of our KVM VPS host nodes in Atlanta, is still experiencing issues, even after our latest maintenance performed on this node. Our team is currently troubleshooting this node further and we're diligently working towards implementing a permanent resolution here. In the meantime, you may experience intermittent availability/connectivity on this node. We appreciate your patience and apologize for any inconvenience. UPDATE: We have determined that the best resolution path in this case would be to "drain" this hypervisor and retire it, by migrating all VMs over to a new and stable hypervisor. We are working on migrating all VMs hosted on this server over to another hypervisor (ATL141KVM) to help ensure stability. No IP changes will be needed and all data will be migrated intact seamlessly. Unfortunately, we are unable to provide an exact ETA for individual migrations but we expect all migrations from ATL105KVM -> ATL141KVM to be completed within the next 24-48 hours. You can watch this video to learn what node name your VPS is hosted on: https://www.youtube.com/watch?v=YXZhXkjSSdg -- once it no longer shows "ATL105KVM" you will know the migration has been completed for your particular VPS instance. UPDATE: We are making significant progress and a majority of the VMs that were hosted on ATL105KVM have already been successfully seamlessly migrated over to ATL141KVM. There is a small handful we are still working on at this time. We anticipate a complete resolution to this matter by today. UPDATE: All migrations have been completed to ATL141KVM, and ATL105KVM is now officially retired and put out of production. We are now closing this incident as resolved. If you are still experiencing any issues, or if you have any questions, please feel free to open a support ticket.

OUTAGE - NYRN114KVM

RackNerd Status — Mon, 01 Jul 2024 16:16:00 +0000

OUTAGE - DAL116KVM

RackNerd Status — Mon, 01 Jul 2024 13:29:00 +0000

We are aware that DAL116KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN101KVM

RackNerd Status — Mon, 01 Jul 2024 12:44:00 +0000

OUTAGE - SJ171KVM

RackNerd Status — Sun, 30 Jun 2024 14:26:00 +0000

We are aware that SJ171KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRYZEN105

RackNerd Status — Sun, 30 Jun 2024 10:33:00 +0000

We are aware that NYRYZEN105 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - fiber9

RackNerd Status — Sun, 30 Jun 2024 04:00:00 +0000

We are aware that fiber9 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: The server itself appears to be powered on and online, but there appears to be some network routing issues with the IP range allocated to this server, which is causing some incoming/inbound connections to the server to fail. We are currently investigating this further with our upstream provider. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Network Connectivity Issues -- Ashburn Datacenter

RackNerd Status — Sun, 30 Jun 2024 01:36:00 +0000

We are aware of a partial network outage impacting our Ashburn datacenter location. Our upstream provider is currently investigating this further and we will have additional information shortly. UPDATE: The issue has been addressed, and things are back up and stable in Ashburn at this time. We will be closing this incident out as resolved. Please reach out if you are still experiencing any issues or if you have any questions.

OUTAGE - NYRN113KVM

RackNerd Status — Sat, 29 Jun 2024 22:56:00 +0000

OUTAGE- ATL105KVM

RackNerd Status — Fri, 28 Jun 2024 21:10:00 +0000

We are aware that ATL105KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: We are investigating a potential hardware issue with this node. We appreciate your patience as we continue to work with our datacenter remote hands team on this issue. UPDATE: This is still being worked on and we will share an additional update shortly. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - ATL105KVM

RackNerd Status — Fri, 28 Jun 2024 18:37:00 +0000

We are aware that ATL105KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - LAXSSD7001nerd2DC02

RackNerd Status — Thu, 27 Jun 2024 07:28:00 +0000

OUTAGE- SJ214KVM

RackNerd Status — Wed, 26 Jun 2024 22:25:00 +0000

We are aware that SJ214KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - MIA1000 Shared Hosting Server

RackNerd Status — Wed, 26 Jun 2024 13:10:00 +0000

OUTAGE - ATL119KVM

RackNerd Status — Wed, 26 Jun 2024 12:13:00 +0000

OUTAGE - LAXSSD4026nerd6DC02, LAXSSD4027nerd6DC02, LAXSSD4028nerd6DC02 and LAXSSD4029nerd6DC02

RackNerd Status — Wed, 26 Jun 2024 09:35:00 +0000

We are aware that LAXSSD4026nerd6DC02, LAXSSD4027nerd6DC02, LAXSSD4028nerd6DC02 and LAXSSD4029nerd6DC02 are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE-LAXSSD4027nerd6DC02

RackNerd Status — Wed, 26 Jun 2024 08:23:00 +0000

We are aware that LAXSSD4027nerd6DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - CHI117KVM

RackNerd Status — Wed, 26 Jun 2024 06:53:00 +0000

OUTAGE-LAXSSD7004nerd2DC02

RackNerd Status — Wed, 26 Jun 2024 00:22:00 +0000

We are aware that LAXSSD7004nerd2DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - MIA1000 Shared Hosting Server

RackNerd Status — Mon, 24 Jun 2024 13:40:00 +0000

OUTAGE - MIA2000 Shared Hosting Server

RackNerd Status — Mon, 24 Jun 2024 13:10:00 +0000

OUTAGE - NYRN147KVM

RackNerd Status — Sun, 23 Jun 2024 20:04:00 +0000

We are aware that NYRN147KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ130KVM

RackNerd Status — Sun, 23 Jun 2024 16:18:00 +0000

OUTAGE - FIBER8 Shared Hosting Server

RackNerd Status — Sun, 23 Jun 2024 09:27:00 +0000

OUTAGE - NYRN198KVM

RackNerd Status — Sat, 22 Jun 2024 15:18:00 +0000

We are aware that NYRN198KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - MIA2000 (One Shared/Reseller Hosting Server in Miami)

RackNerd Status — Sat, 22 Jun 2024 13:05:00 +0000

OUTAGE - NYRN115KVM

RackNerd Status — Sat, 22 Jun 2024 09:16:00 +0000

Outage - NYRN111KVM

RackNerd Status — Sat, 22 Jun 2024 08:46:00 +0000

OUTAGE-CHI111KVM

RackNerd Status — Sat, 22 Jun 2024 03:35:00 +0000

OUTAGE - ATL115KVM

RackNerd Status — Fri, 21 Jun 2024 16:11:00 +0000

Outage - CHI111KVM (One KVM VPS Node in Chicago)

RackNerd Status — Fri, 21 Jun 2024 05:47:00 +0000

We are aware that CHI111KVM (one KVM VPS node in Chicago ) is experiencing network connectivity issues. We are currently looking into this node further. This is now resolved. It was a network glitch problem specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Maintenance on Miami Datacenter

RackNerd Status — Fri, 21 Jun 2024 03:04:00 +0000

Our Miami datacenter is currently undergoing a scheduled network related maintenance. Clients were sent an email earlier with the maintenance details. We will update this status incident once the maintenance is completed. UPDATE: maintenance activity has been completed and the services are reinstated. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - CHI114KVM (One KVM VPS Node in Chicago )

RackNerd Status — Thu, 20 Jun 2024 04:45:00 +0000

We are aware that CHI114KVM (one KVM VPS node in Chicago ) is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. It was a network-related glitch specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTGE - CHI152KVM

RackNerd Status — Wed, 19 Jun 2024 18:13:00 +0000

We are aware that CHI152KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN101KVM

RackNerd Status — Wed, 19 Jun 2024 14:25:00 +0000

OUTAGE - MIA2000 Shared Hosting Server

RackNerd Status — Wed, 19 Jun 2024 14:02:00 +0000

OUTAGE-SJ108KVM

RackNerd Status — Wed, 19 Jun 2024 02:53:00 +0000

We are aware that SJ108KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter - Temperature Event

RackNerd Status — Wed, 19 Jun 2024 01:54:00 +0000

Our New York Datacenter facility, located at 325 Delaware Avenue, is experiencing a temperature rise event. The period of elevated temperatures began during the afternoon of June 18 and was the result of historically high record-breaking temperatures in the region. The extremely high outdoor temperatures resulted in a capacity reduction of the facility's cooling platform as air conditioning heat rejection systems become less efficient during times of exceptionally high ambient temperatures. This condition, joined with two other air conditioners experiencing faults, has resulted in temperatures rising further inside the datacenter space. Our datacenter personnel and the facility management team are onsite addressing the situation. External mechanical contractors are scheduled to arrive soon to further aid in the resolution. Not all areas of the facility are impacted, and the majority of customer devices remain online and uninterrupted despite this event. As of right now, we only have two physical hypervisors that are actually offline and those are being looked into. We continue to work diligently to fully solve the temperature rise event and appreciate the patience of those impacted. Further updates to follow as soon as possible. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE-NYRN174KVM

RackNerd Status — Wed, 19 Jun 2024 00:35:00 +0000

We are aware that NYRN174KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: Please follow https://status.racknerd.com/incident/2133 for further updates on this.

OUTAGE - NYRN126KVM

RackNerd Status — Tue, 18 Jun 2024 20:40:00 +0000

We are aware that NYRN126KVM and NYRN102KVM are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: Please follow https://status.racknerd.com/incident/2133 for further updates on this.

OUTAGE - FR105KVM

RackNerd Status — Tue, 18 Jun 2024 09:18:00 +0000

We are aware that FR105KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - fiber7

RackNerd Status — Mon, 17 Jun 2024 13:05:00 +0000

We are aware that fiber7 are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - FIBER6 Shared Hosting Server

RackNerd Status — Mon, 17 Jun 2024 07:49:00 +0000

We are aware that FIBER6 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE-CHIRYZEN105

RackNerd Status — Mon, 17 Jun 2024 07:19:00 +0000

We are aware that CHIRYZEN105 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ182KVM

RackNerd Status — Sun, 16 Jun 2024 18:34:00 +0000

OUTAGE-LAXSSD5007nerd3DC02

RackNerd Status — Sun, 16 Jun 2024 04:56:00 +0000

We are aware that LAXSSD5007nerd3DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE-NYRYZEN102

RackNerd Status — Sat, 15 Jun 2024 21:58:00 +0000

We are aware that NYRYZEN102 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE-CHI116KVM

RackNerd Status — Sat, 15 Jun 2024 08:15:00 +0000

OUTAGE - DAL107KVM

RackNerd Status — Sat, 15 Jun 2024 04:07:00 +0000

OUTAGE - ATL105KVM

RackNerd Status — Fri, 14 Jun 2024 12:56:00 +0000

We are aware that ATL105KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - CHI117KVM

RackNerd Status — Fri, 14 Jun 2024 10:00:00 +0000

OUTAGE - FIBER8 Shared Hosting Server

RackNerd Status — Fri, 14 Jun 2024 08:03:00 +0000

OUTAGE - DE2000 Shared Hosting Server

RackNerd Status — Fri, 14 Jun 2024 06:48:00 +0000

OUTAGE - LAXSSD7002nerd2DC02

RackNerd Status — Fri, 14 Jun 2024 06:06:00 +0000

OUTAGE - NYRN188KVM

RackNerd Status — Thu, 13 Jun 2024 16:38:00 +0000

OUTAGE - CHI112KVM

RackNerd Status — Thu, 13 Jun 2024 14:48:00 +0000

Power maintenance in our Atlanta facility

RackNerd Status — Thu, 13 Jun 2024 13:12:00 +0000

ColoCrossing will be performing power maintenance at our Atlanta facility in cabinet 5.3.15. Due to the nature of the work being completed, this will result in power loss to the devices connected to both pdua.5.3.15 & pdub.5.3.15 for up to 90 minutes during the maintenance window specified in EST. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ129KVM

RackNerd Status — Thu, 13 Jun 2024 08:50:00 +0000

Outage - NYRYZEN102 (One Ryzen Node in New York)

RackNerd Status — Thu, 13 Jun 2024 04:22:00 +0000

We are aware that NYRYZEN102 (One Ryzen Node in New York) is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. It was a network glitch specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SEA125KVM

RackNerd Status — Wed, 12 Jun 2024 18:56:00 +0000

We are aware that SEA125KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SEA125KVM

RackNerd Status — Wed, 12 Jun 2024 18:38:00 +0000

We are aware that SEA125KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SEA125KVM

RackNerd Status — Wed, 12 Jun 2024 17:55:00 +0000

We are aware that SEA125KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Power maintenance in our San Jose facility

RackNerd Status — Wed, 12 Jun 2024 14:09:00 +0000

ColoCrossing will be performing a power maintenance in our San Jose facility in cabinet 09.01. Due to the nature of the work being completed, this will result in power loss to the devices connected to pdua.09.01 for up to 45 minutes during the maintenance window specified in EST. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SEA104KVM

RackNerd Status — Wed, 12 Jun 2024 09:12:00 +0000

OUTAGE - SJ126KVM

RackNerd Status — Wed, 12 Jun 2024 04:05:00 +0000

Outage - NYRYZEN102 (One KVM VPS Node in NewYork)

RackNerd Status — Tue, 11 Jun 2024 02:37:00 +0000

We are aware that NYRYZEN102 (One KVM VPS Node in NewYork) is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. It was a network related problem specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - CHI117KVM

RackNerd Status — Mon, 10 Jun 2024 20:08:00 +0000

OUTAGE - NYRN232KVM

RackNerd Status — Mon, 10 Jun 2024 17:21:00 +0000

Outage-NYRN115KVM

RackNerd Status — Sun, 09 Jun 2024 00:59:00 +0000

Outage - NYRYZEN102

RackNerd Status — Sat, 08 Jun 2024 05:29:00 +0000

We are aware that NYRYZEN102 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - SJ182KVM

RackNerd Status — Sat, 08 Jun 2024 05:06:00 +0000

Los Angeles DC-02 - Facility Partial Outage

RackNerd Status — Fri, 07 Jun 2024 09:15:00 +0000

We are currently investigating performance issues and device outages within our Los Angeles DC-02 facility. Preliminary findings suggest that these issues are related to the building's cooling infrastructure. Our upstream provider is actively collaborating with the building's engineers to identify and implement an immediate mitigation plan. We are working diligently to address these concerns and restore optimal performance/stability as quickly as possible. We will provide further updates as we progress in resolving this situation. Thank you for your patience and understanding during this time. UPDATE: Building engineers and facility staff have resolved core infrastructure outages pertaining to building cooling infrastructure. Extraction to generated heat is now in progress and devices will begin to come online as it is safe to do so. UPDATE: Significant progress is being made towards extracting heat, affected devices are beginning to be restored. UPDATE: A majority of RackNerd infrastructure is back online, further updates to follow. UPDATE: Progress is continuing to be made. We are working on the remaining few nodes/devices that are still offline. UPDATE: We are pleased to report that power has been fully restored, and all infrastructure at the Los Angeles DC-02 facility is now online from a power perspective. The building engineering and maintenance teams have successfully resolved the issue that caused the recent outage this morning. The facility management team mentions that the root cause has been addressed and does not expect any further related issues. As a precautionary measure, we are closely monitoring the situation on our end to ensure the stability of our infrastructure. Our team is also actively working with individual customers to address and resolve any isolated cases that may have arisen as a result of this incident. A good number of our staff have decided to come in on their off days this weekend to help with the extra manpower that is needed. We thank all of our passionate and helpful staff, and we also thank you - our valued customers, for your patience and understanding as we work through navigating this situation. Feel free to open a support ticket if there are still any outstanding issues, or if you have any questions.

OUTAGE - NYRN101KVM

RackNerd Status — Fri, 07 Jun 2024 06:09:00 +0000

Outage - LAXSSD3012nerd3DC02 (One KVM VPS Node in Los Angeles)

RackNerd Status — Fri, 07 Jun 2024 04:09:00 +0000

We are aware that LAXSSD3012nerd3DC02 (one KVM VPS node in Los Angeles) is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. It was a network related problem specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - fiber8 Shared Hosting Server

RackNerd Status — Thu, 06 Jun 2024 22:39:00 +0000

OUTAGE - LAXSSD3016nerd3DC02

RackNerd Status — Thu, 06 Jun 2024 22:17:00 +0000

OUTAGE - DE2000 Shared Hosting Server

RackNerd Status — Thu, 06 Jun 2024 21:48:00 +0000

OUTAGE - Fiber12 - Shared Hosting Server

RackNerd Status — Thu, 06 Jun 2024 13:26:00 +0000

We are aware that "Fiber12 - Shared Hosting Server " is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - DAL164KVM

RackNerd Status — Thu, 06 Jun 2024 13:19:00 +0000

Outage - NYRN115KVM

RackNerd Status — Thu, 06 Jun 2024 08:31:00 +0000

OUTAGE - 7950XNY300

RackNerd Status — Thu, 06 Jun 2024 05:46:00 +0000

We are aware that 7950XNY300 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - LAXSSD3016nerd3DC02

RackNerd Status — Wed, 05 Jun 2024 23:39:00 +0000

OUTAGE - FIBER8

RackNerd Status — Wed, 05 Jun 2024 23:14:00 +0000

OUTAGE - 7950XNY300

RackNerd Status — Wed, 05 Jun 2024 10:44:00 +0000

We are aware that 7950XNY300 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - ATL135KVM

RackNerd Status — Wed, 05 Jun 2024 05:41:00 +0000

OUTAGE - MIA3000 Shared Hosting Server

RackNerd Status — Tue, 04 Jun 2024 23:17:00 +0000

We are aware that MIA3000 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This issue has been resolved. We are currently collaborating with the upstream provider to develop a lasting solution, as the problem seems to stem from a loop involving two upstream providers. Meanwhile, for clients on MIA3000, we are offering the option to transfer to a different server for those who want added reassurance. Please note, migration is not required but is simply an option we are providing for extra peace of mind if desired. Please be assured that we are fully aware of this issue and are committed to achieving a comprehensive resolution to prevent any recurrence.

OUTAGE - DE3000 Shared Hosting Server

RackNerd Status — Tue, 04 Jun 2024 22:23:00 +0000

We are aware that DE3000 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE- DE3000 Shared Hosting Server

RackNerd Status — Tue, 04 Jun 2024 21:58:00 +0000

OUTAGE - SJ115KVM

RackNerd Status — Tue, 04 Jun 2024 19:00:00 +0000

OUTAGE - CHI114KVM

RackNerd Status — Tue, 04 Jun 2024 18:26:00 +0000

Outage - NYRN187KVM

RackNerd Status — Tue, 04 Jun 2024 06:58:00 +0000

OUTAGE - 7950XNY300

RackNerd Status — Mon, 03 Jun 2024 16:47:00 +0000

We are aware that 7950XNY300 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Routing Issues with MIA3000 - Shared Hosting Server in Miami

RackNerd Status — Mon, 03 Jun 2024 15:10:00 +0000

We are aware that our Miami datacenter location is currently experiencing some routing issues, which is causing 100% packet loss when connecting from certain locations. At this time, the routing issue only appears to be affecting one of our shared hosting servers in Miami, which is MIA3000. Our upstream provider is currently looking into this further and we are awaiting a response from network engineers at this time. Rest assured, we will provide additional updates within this status incident once available. We appreciate your patience and understanding. UPDATE: There was a network routing issue between 2 upstream providers, the routing issue has been resolved at this time. UPDATE: It appears that the routing issues are re-surfacing whereby connecting from some locations result to packet loss (and some do not), please standby while we look into this further with the upstream provider. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ201KVM

RackNerd Status — Mon, 03 Jun 2024 12:07:00 +0000

OUTAGE - SEA109KVM

RackNerd Status — Mon, 03 Jun 2024 08:08:00 +0000

OUTAGE - LAXSSD601nerd1DC02, LAXSSD105nerd1DC02, LAXSSD3014nerd3DC02 & LAXSSD100nerd1DC02

RackNerd Status — Sun, 02 Jun 2024 14:18:00 +0000

We are aware that LAXSSD601nerd1DC02, LAXSSD105nerd1DC02, LAXSSD3014nerd3DC02 & LAXSSD100nerd1DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: These are now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

FIBER12 (One Shared/Reseller Hosting Server in Los Angeles DC-02)

RackNerd Status — Sun, 02 Jun 2024 13:53:00 +0000

We are aware that FIBEr12 (One Shared/Reseller Hosting Server in Los Angeles DC-02) is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN189KVM

RackNerd Status — Sat, 01 Jun 2024 22:49:00 +0000

We are aware that NODE_NAME is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - LAXSSD106nerd1DC02

RackNerd Status — Sat, 01 Jun 2024 13:10:00 +0000

We are aware that LAXSSD106nerd1DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - LAXSSD7001nerd2DC02

RackNerd Status — Sat, 01 Jun 2024 08:54:00 +0000

Outage - MIA3000 Shared Hosting Server

RackNerd Status — Sat, 01 Jun 2024 04:43:00 +0000

We are aware that MIA3000 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - SEA117KVM

RackNerd Status — Fri, 31 May 2024 10:16:00 +0000

We are aware that SEA117KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

MIA2000 (One Shared/Reseller Hosting Server in Miami)

RackNerd Status — Thu, 30 May 2024 13:24:00 +0000

Packet Loss in West Coast Datacenters (due to Cogent carrier issues)

RackNerd Status — Thu, 30 May 2024 03:15:00 +0000

We are aware that servers located within our west coast datacenter locations (i.e. San Jose, Los Angeles, Seattle) are experiencing packet loss and/or higher latency than usual for routes traversing through Cogent carrier. It appears that Cogent, one of our bandwidth providers within the mix is currently experiencing issues in the west coast. This means routes/paths that typically travel through Cogent may be affected. Just to clarify, this is a wider/widespread issue throughout the US-west coast, and this is not a RackNerd-specific issue. As a prominent carrier, Cogent is a significant part of the Internet infrastructure, and its transit services are used directly or indirectly by many. Network engineers at our upstream providers are also aware of the incident and are closely evaluating the situation. UPDATE: The latest updates can be found directly on Cogent’s network status page here: https://ecogent.cogentco.com/network-status As of now, the latest update from Cogent is: “Customers transiting our network on the west coast of North America may be experiencing Latency and Packet Loss. This is due to multiple fiber cuts in our vendors network around the Los Angeles area. Our vendors have been contacted and are currently dispatching to further investigate the outage. There is NO ETR at this time. The master case is HD303782528.” UPDATE: Although Cogent has not marked the issue as resolved on their official status page, we've observed signs of stabilization. To mitigate the situation, our upstream providers have temporarily rerouted traffic away from Cogent routes in certain locations to circumvent the problem. Consequently, if your usual routes tend to prefer passing through Cogent, you might notice slightly higher latency than usual as they may now be taking a different route, though it should not significantly affect accessibility. Additionally, please note that we cannot influence access to external services. If you are accessing external services such as hosted APIs or endpoints that rely on Cogent, these are beyond our control. On our end, we have made every effort to optimize our network to minimize disruptions. UPDATE: It appears that Cogent has marked this as resolved as there is no longer any mention of it on their status page. Things also appear to be stabilized at this time. We will go ahead and close out this incident.

Outage - NYRYZEN100

RackNerd Status — Wed, 29 May 2024 18:37:00 +0000

OUTAGE - ATL105KVM

RackNerd Status — Wed, 29 May 2024 12:46:00 +0000

We are aware that ATL105KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - CHI116KVM

RackNerd Status — Wed, 29 May 2024 09:13:00 +0000

Outage - MIA3000 Shared Hosting Server

RackNerd Status — Wed, 29 May 2024 06:59:00 +0000

We are aware that MIA3000 Shared Hosting Server is experiencing MySQL connectivity issues. We are currently looking into this node further. UPDATE: It was due to MYSQL service is missing from the system checkconfig due to an unexpected end result of the server update. We need to narrow down this issue by going through all the system configs and fixed it finally. We initially thought it wad due to a MYSQL variable issue, but later figured it through checking the system logs and solved it. MYSQL service is now working fine as always. UPDATE: LVE issue is on going MIA3000 server which is causing the site downtime. We are actively working on this. UPDATE: After enabling the "kmodlve" in the kernel parameter side, the LVE issue is fixed and the services are all loading fine now. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are debugging into this further alongside with CloudLinux and cPanel support. It appears to be an edge/rare case that is impacting MySQL connections on this server. Please bare with us during this time. We will update once we have a full resolution on this. UPDATE: CloudLinux support has implemented a fix to the edge case and at this time, the server is fully functional (including MySQL being fully operational). We are closely monitoring this server and are maintaining close communication with CloudLinux Support as needed. All websites should be functional at this time. UPDATE: We are performing one final reboot to this server at this time in order to ensure the fixes are applied permanently (and also to boot to the latest available CloudLinux kernel). Access to MIA3000 may be temporarily unavailable for a few minutes while the reboot occurs. We appreciate your patience, and will update this status incident once the server has been successfully rebooted. UPDATE: This has been completed successfully.

OUTAGE - SJ220KVM

RackNerd Status — Tue, 28 May 2024 14:50:00 +0000

We are aware that SJ220KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ171KVM

RackNerd Status — Tue, 28 May 2024 14:32:00 +0000

OUTAGE - SJ168KVM

RackNerd Status — Tue, 28 May 2024 14:08:00 +0000

OUTAGE - SJ112KVM

RackNerd Status — Tue, 28 May 2024 13:35:00 +0000

OUTAGE - 7950XNY300

RackNerd Status — Tue, 28 May 2024 11:31:00 +0000

We are aware that 7950XNY300 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - MIA3000 Shared Hosting Server

RackNerd Status — Mon, 27 May 2024 11:40:00 +0000

We are aware that MIA3000 Shared Hosting Server is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - CHI111KVM

RackNerd Status — Mon, 27 May 2024 10:01:00 +0000

Outage - NYRN173KVM

RackNerd Status — Mon, 27 May 2024 08:15:00 +0000

We are aware that NYRN173KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: It's getting up to 100% packet loss when accessing the server from outside. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - MIA3000 Shared Hosting Server

RackNerd Status — Mon, 27 May 2024 05:46:00 +0000

We are aware that MIA3000 Shared Hosting Server is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. It was a network glitch on the server end. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DAL116KVM

RackNerd Status — Sat, 25 May 2024 20:14:00 +0000

OUTAGE - SG1000 Shared Hosting Server

RackNerd Status — Sat, 25 May 2024 19:39:00 +0000

We are aware that "SG1000 Shared Hosting Server" is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - MIA3000 Shared Hosting Server

RackNerd Status — Sat, 25 May 2024 07:21:00 +0000

We are aware that MIA3000 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - SJ178KVM

RackNerd Status — Sat, 25 May 2024 07:06:00 +0000

We are aware that SJ178KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage- LAXSSD5805nerd2DC02

RackNerd Status — Fri, 24 May 2024 14:01:00 +0000

OUTAGE - ATL139KVM

RackNerd Status — Fri, 24 May 2024 12:33:00 +0000

We are aware that ATL139KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - CHI111KVM

RackNerd Status — Fri, 24 May 2024 11:56:00 +0000

We are aware that CHI111KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: It's experiencing the outage again. We are currently looking into this node further. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - Fiber2 Shared Hosting Server

RackNerd Status — Fri, 24 May 2024 11:27:00 +0000

We are aware that Fiber2 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. Update: We are still working on it. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - 7950XASH101

RackNerd Status — Thu, 23 May 2024 16:00:00 +0000

OUTAGE - CHI100KVM

RackNerd Status — Thu, 23 May 2024 09:27:00 +0000

We are aware that CHI100KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - 7950XNY300 (One KVM VPS Node in New York)

RackNerd Status — Thu, 23 May 2024 02:29:00 +0000

We are aware that 7950XNY300 (one KVM VPS node in New York) is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. It was a network glitch specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - CHI114KVM

RackNerd Status — Wed, 22 May 2024 13:00:00 +0000

OUTAGE - NJ101KVM ,NJ114KVM,NJ112KVM

RackNerd Status — Tue, 21 May 2024 20:45:00 +0000

We are aware that NJ101KVM, NJ112KVM, and NJ114KVM are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - SG1000 and SG 3000 Shared Hosting Server

RackNerd Status — Tue, 21 May 2024 10:30:00 +0000

We are aware that SG1000 and SG 3000 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - 7950XNY300

RackNerd Status — Mon, 20 May 2024 16:51:00 +0000

We are aware that 7950XNY300 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - DE1000 Shared Hosting Server

RackNerd Status — Mon, 20 May 2024 15:11:00 +0000

We are aware that DE1000 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is being looked into by the datacenter team. We appreciate your patience, and will share additional updates within this status incident once available. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - DE1000 Shared Hosting Server

RackNerd Status — Mon, 20 May 2024 13:42:00 +0000

We are aware that DE1000 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - SJ123KVM

RackNerd Status — Mon, 20 May 2024 05:05:00 +0000

Outage - SG3000 Shared Hosting Server

RackNerd Status — Mon, 20 May 2024 04:51:00 +0000

We are aware that SG3000 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - NYRN158KVM

RackNerd Status — Mon, 20 May 2024 04:26:00 +0000

OUTAGE - NYRN101KVM

RackNerd Status — Sun, 19 May 2024 22:24:00 +0000

OUTAGE - DE4000 - Shared Hosting Server

RackNerd Status — Sun, 19 May 2024 05:57:00 +0000

We are aware that "DE4000 - Shared Hosting Server" is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - CHI117KVM

RackNerd Status — Sun, 19 May 2024 04:57:00 +0000

Outage - MIA1000 Shared Hosting Server

RackNerd Status — Sun, 19 May 2024 04:52:00 +0000

We are aware that MIA1000 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: We are looking into MySQL issues on this server and will update shortly. UPDATE: This is fully resolved. Please open a support ticket if you are still experiencing any issues after this point.

Outage - ASH115KVM

RackNerd Status — Sun, 19 May 2024 03:11:00 +0000

We are aware that ASH115KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This server is currently experiencing hardware issues -- it is still being investigated by the Ashburn datacenter remote hands team. Thank you for your patience. UPDATE: This is still being troubleshooted by the datacenter remote hands team. We appreciate your patience and will share additional updates once available. UPDATE: We are actively working on this matter and are in close communication with the datacenter remote hands team. We will attempt to resolve this today. If our efforts are unsuccessful when attempting to resolve this issue, we have already overnight'd a replacement motherboard to Ashburn, which is slated to arrive tomorrow, Tuesday 5/21. UPDATE 5/20 9 PM PDT: We have not yet been successful attempting to repair this with existing inventory/spares. The package we overnight'd is slated to arrive in the morning, and therefore, the earliest ETA on resolution will be Tuesday 5/21 during mid to late afternoon, barring any unexpected complications. We appreciate your patience, and we will share additional updates once available. Once the matter is resolved, we will provide a more detailed RFO via email to affected customers. UPDATE 5/21 9:30 AM PDT: We were able to resolve this via the package that arrived earlier this morning. Our management team is also conducting a full analysis on this situation and working closely with our datacenter partner in Ashburn to better improve future processes/procedures. At this time, all VM's hosted on ASH115KVM host node are now back online. If you are still experiencing any issues from this point forward, please open a support ticket and we'd be happy to assist.

Outage - 7950XNY300

RackNerd Status — Sat, 18 May 2024 01:07:00 +0000

We are aware that 7950XNY300 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - NYRYZEN102

RackNerd Status — Sat, 18 May 2024 00:27:00 +0000

We are aware that NYRYZEN102 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - LAXSSD1081nerd2DC02

RackNerd Status — Thu, 16 May 2024 12:12:00 +0000

We are aware that LAXSSD1081nerd2DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - CHI105KVM

RackNerd Status — Wed, 15 May 2024 22:35:00 +0000

OUTAGE - SEA100KVM, SEA118KVM, SEA119KVM

RackNerd Status — Wed, 15 May 2024 16:37:00 +0000

We are aware that SEA100KVM, SEA118KVM, and SEA119KVM are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - ASH115KVM

RackNerd Status — Wed, 15 May 2024 13:50:00 +0000

We are aware that ASH115KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: We are still looking into this, and will update this status incident once we have reached a full conclusion on this. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - CHI112KVM

RackNerd Status — Wed, 15 May 2024 01:33:00 +0000

OUTAGE - SJ182KVM

RackNerd Status — Tue, 14 May 2024 21:03:00 +0000

Outage - CHI114KVM

RackNerd Status — Tue, 14 May 2024 04:20:00 +0000

OUTAGE - SEA100KVM,SEA119KVM

RackNerd Status — Mon, 13 May 2024 22:04:00 +0000

We are aware that SEA100KVM, and SEA119KVM are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is still being looked into, some services have already been restored. We will have a full and complete resolution on this shortly. We appreciate your patience! UPDATE: We've implemented a fix and are monitoring it for stability. Services should be fully operational at this time.

OUTAGE - CHI155KVM

RackNerd Status — Mon, 13 May 2024 18:27:00 +0000

OUTAGE - SEA119KVM

RackNerd Status — Mon, 13 May 2024 10:07:00 +0000

OUTAGE - DAL107KVM

RackNerd Status — Mon, 13 May 2024 03:24:00 +0000

OUTAGE - SEA137KVM

RackNerd Status — Sun, 12 May 2024 05:33:00 +0000

SEA137KVM

RackNerd Status — Sun, 12 May 2024 00:03:00 +0000

OUTAGE - NYRN114KVM

RackNerd Status — Sat, 11 May 2024 08:33:00 +0000

We are aware that NYRN114KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Partial outage - Los Angeles DC-02 Datacenter- LAXSSD3010nerd3DC02, LAXSSD3013nerd3DC02, LAXSSD3003nerd3DC02, LAXSSD3001nerd3DC02 6:33

RackNerd Status — Fri, 10 May 2024 12:23:00 +0000

We are aware that the few host-nodes of LA DC-02 -LAXSSD3010nerd3DC02, LAXSSD3013nerd3DC02, LAXSSD3003nerd3DC02, LAXSSD3001nerd3DC02 6:33 are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - NYRYZEN102

RackNerd Status — Fri, 10 May 2024 10:51:00 +0000

We are aware that NYRYZEN102 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - 7950XSJ300

RackNerd Status — Thu, 09 May 2024 19:38:00 +0000

We are aware that 7950XSJ300 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - NYRN213KVM

RackNerd Status — Thu, 09 May 2024 07:46:00 +0000

We are aware that NYRN213KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - SEA100KVM

RackNerd Status — Thu, 09 May 2024 02:16:00 +0000

We are aware that SEA100KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - SEA100KVM

RackNerd Status — Wed, 08 May 2024 07:13:00 +0000

We are aware that SEA100KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - CHI116KVM

RackNerd Status — Wed, 08 May 2024 06:04:00 +0000

Outage - 7950XNY300

RackNerd Status — Tue, 07 May 2024 22:12:00 +0000

We are aware that 7950XNY300 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: We apologize for the continued issues with 7950XNY300. Our on-site datacenter team is currently performing a thorough investigation on this server physically, with the goal to stabilize this node and to prevent future occurrences of this issue. Rest assured, we will do what is needed to take care of this issue permanently. We appreciate your patience and will have this back online shortly! UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - 7950XNY300

RackNerd Status — Tue, 07 May 2024 19:06:00 +0000

We are aware that 7950XNY300 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - LAXSSD750nerd1DC02

RackNerd Status — Tue, 07 May 2024 16:10:00 +0000

OUTAGE - CHI111KVM

RackNerd Status — Tue, 07 May 2024 15:01:00 +0000

OUTAGE - SEA119KVM

RackNerd Status — Tue, 07 May 2024 09:55:00 +0000

OUTAGE - DAL159KVM

RackNerd Status — Tue, 07 May 2024 09:36:00 +0000

Outage - SEA100KVM

RackNerd Status — Tue, 07 May 2024 04:17:00 +0000

We are aware that SEA100KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - SEA119KVM

RackNerd Status — Tue, 07 May 2024 02:41:00 +0000

Outage - DAL108KVM

RackNerd Status — Mon, 06 May 2024 22:13:00 +0000

OUTAGE - SJ126KVM

RackNerd Status — Mon, 06 May 2024 08:44:00 +0000

Outage - SEA119KVM (One KVM VPS Node in Seattle )

RackNerd Status — Mon, 06 May 2024 02:40:00 +0000

We are aware that SEA119KVM (one KVM VPS node in Seattle ) is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. It was a network glitch problem specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist

Outage - 7950XNY300

RackNerd Status — Mon, 06 May 2024 01:22:00 +0000

We are aware that 7950XNY300 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - MIA1000 Shared Hosting Server

RackNerd Status — Sun, 05 May 2024 18:06:00 +0000

We are aware that "MIA1000 Shared Hosting Server " is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - LAXSSD7001nerd2DC02

RackNerd Status — Sun, 05 May 2024 17:05:00 +0000

OUTAGE - CHI159KVM

RackNerd Status — Sun, 05 May 2024 12:19:00 +0000

OUTAGE - LAX014nerd4dc02WIN

RackNerd Status — Sat, 04 May 2024 10:11:00 +0000

Outage - MIA1000 Shared Hosting Server

RackNerd Status — Sat, 04 May 2024 08:38:00 +0000

OUTAGE - NYRYZEN101

RackNerd Status — Sat, 04 May 2024 00:20:00 +0000

We are aware that NYRYZEN101 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRYZEN101

RackNerd Status — Fri, 03 May 2024 20:02:00 +0000

Los Angeles DC-02 -- IPv6 Connectivity Issues

RackNerd Status — Thu, 02 May 2024 18:51:00 +0000

We are aware that IPv6 connectivity is currently experiencing issues in our Los Angeles DC-02 location. Our upstream provider is actively investigating this and will work to restore IPV6 connectivity back to normal operations ASAP. In the meantime, connectivity via IPv4 remains fully available. However, if your OS is configured to ping out using IPv6 by default, you may experience outbound connectivity issues for the meantime. We will have this resolved shortly and will share additional updates on this status incident once resolved. UPDATE: Some IPv6 ranges are restored back to normal operation, there are still a portion that are being worked on. We will update once this is fully resolved. UPDATE: Our upstream provider is performing an emergency reboot to the core routers in order to apply a permanent fix, services may be inaccessible for up to 15-30 minutes. We appreciate your patience as we work to restore full network stability. UPDATE: The issue is now resolved with the exception of one of our IPv6 ranges (which appears to be an unrelated issue). That range is being looked into and should also be coming back online soon. UPDATE: This is fully resolved. Please open a support ticket if you are still experiencing any issues after this point.

OUTAGE - fiber2 Shared Hosting Server

RackNerd Status — Wed, 01 May 2024 23:42:00 +0000

We are aware that the fiber2 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - CHI114KVM

RackNerd Status — Wed, 01 May 2024 22:55:00 +0000

Outage - MIA1000 Shared Hosting Server

RackNerd Status — Wed, 01 May 2024 12:59:00 +0000

Rebooted - LAXSSD1080nerd2DC02

RackNerd Status — Wed, 01 May 2024 12:02:00 +0000

We are aware that LAXSSD1080nerd2DC02 is currently experiencing some issues against newly created VMs. We had to reboot the host-node - LAXSSD1080nerd2DC02 We will provide additional updates on this matter once we have more information. Update : This is resolved now.

Outage - SJ159KVM

RackNerd Status — Wed, 01 May 2024 04:13:00 +0000

Partial Network Incident - Los Angeles Datacenter

RackNerd Status — Wed, 01 May 2024 02:52:00 +0000

We are aware that a portion of nodes (less than 10x VPS nodes) in our Los Angeles DC-02 location is experiencing packet loss. We're actively looking into this issue and will report back with additional details as soon as possible. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - LAXSSD1081nerd2DC02

RackNerd Status — Wed, 01 May 2024 01:24:00 +0000

Outage- DC02LAXSSD1070nerd2

RackNerd Status — Tue, 30 Apr 2024 18:22:00 +0000

Outage - NYRYZEN102

RackNerd Status — Tue, 30 Apr 2024 03:38:00 +0000

We are aware that NYRYZEN102 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage- CHI116KVM

RackNerd Status — Mon, 29 Apr 2024 19:50:00 +0000

OUTAGE - SJ225KVM

RackNerd Status — Mon, 29 Apr 2024 08:46:00 +0000

We are aware that "SJ225KVM" is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SEA103KVM

RackNerd Status — Sun, 28 Apr 2024 22:29:00 +0000

We are aware that "SEA103KVM" is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - CHI117KVM

RackNerd Status — Sun, 28 Apr 2024 19:24:00 +0000

We are aware that "CHI117KVM" is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN113KVM

RackNerd Status — Sun, 28 Apr 2024 19:17:00 +0000

OUTAGE - FR111nerd2KVM

RackNerd Status — Sun, 28 Apr 2024 09:47:00 +0000

We are aware that FR111nerd2KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - NYRYZEN102

RackNerd Status — Sun, 28 Apr 2024 06:24:00 +0000

We are aware that NYRYZEN102 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - SJ182KVM

RackNerd Status — Sun, 28 Apr 2024 04:24:00 +0000

Outage - LAXSSD6018nerd7DC02

RackNerd Status — Sun, 28 Apr 2024 01:10:00 +0000

We are aware that LAXSSD6018nerd7DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - FR111nerd2KVM

RackNerd Status — Sat, 27 Apr 2024 23:36:00 +0000

OUTAGE - CHI150KVM

RackNerd Status — Sat, 27 Apr 2024 16:55:00 +0000

We are aware that CHI150KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DAL138KVM

RackNerd Status — Sat, 27 Apr 2024 09:49:00 +0000

Outage - DAL155KVM

RackNerd Status — Sat, 27 Apr 2024 07:10:00 +0000

We are aware that DAL155KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Global packet loss affecting Seattle region

RackNerd Status — Fri, 26 Apr 2024 10:08:00 +0000

We are experiencing high packet loss on all Ryzen and KVM nodes in the Seattle region which is reflecting intermittent network routing issues to all nodes. We are currently looking into this matter along with the upstream provider and will mitigate the issue as early as possible. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - NYRN199KVM (One KVM VPS Node in New York)

RackNerd Status — Fri, 26 Apr 2024 07:43:00 +0000

We are aware that NYRN199KVM (one KVM VPS node in New York ) is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. It was a network related problem specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage -7950XSJ300

RackNerd Status — Thu, 25 Apr 2024 23:07:00 +0000

We are aware that 7950XSJ300 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - SJ178KVM

RackNerd Status — Wed, 24 Apr 2024 08:22:00 +0000

Outage - NYRN189KVM

RackNerd Status — Tue, 23 Apr 2024 20:51:00 +0000

We are aware that NYRN189KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage- NYRN125KVM

RackNerd Status — Tue, 23 Apr 2024 16:13:00 +0000

We are aware that NYRN125KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NJ108KVM

RackNerd Status — Tue, 23 Apr 2024 15:18:00 +0000

Outage - SJ123KVM

RackNerd Status — Mon, 22 Apr 2024 16:54:00 +0000

Outage - LAXSSD4038nerd6DC02

RackNerd Status — Mon, 22 Apr 2024 16:51:00 +0000

We are aware that LAXSSD4038nerd6DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DAL111KVM

RackNerd Status — Mon, 22 Apr 2024 15:04:00 +0000

OUTAGE - SJ126KVM

RackNerd Status — Mon, 22 Apr 2024 14:36:00 +0000

OUTAGE - SEA104KVM

RackNerd Status — Mon, 22 Apr 2024 12:00:00 +0000

Outage - CHI112KVM

RackNerd Status — Sun, 21 Apr 2024 21:58:00 +0000

OUTAGE - LAXSSD5006nerd3DC02

RackNerd Status — Sun, 21 Apr 2024 16:04:00 +0000

We are aware that LAXSSD5006nerd3DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: A RAID array rebuild is currently in progress for this host node. This may take a while before it is back to normal operation. We will update this incident once this is fully resolved. Thank you for your patience. UPDATE: As of now, 3:45 PM PDT, the RAID rebuild is currently at 70%. This should be completed and back to normal here soon. UPDATE: This is now completed, and VM's hosted on this node are now back online. Please open a support ticket if you are still experiencing any issues with your VM hosted on this node.

Outage - LAXSSD1150nerd2DC02

RackNerd Status — Sat, 20 Apr 2024 05:07:00 +0000

We are aware that LAXSSD1150nerd2DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - CHI114KVM

RackNerd Status — Fri, 19 Apr 2024 15:17:00 +0000

OUTAGE - SJ182KVM

RackNerd Status — Fri, 19 Apr 2024 11:04:00 +0000

Outage - NYRN111KVM

RackNerd Status — Fri, 19 Apr 2024 10:01:00 +0000

Outage - CHI116KVM (One KVM VPS Node in Chicago )

RackNerd Status — Fri, 19 Apr 2024 04:13:00 +0000

We are aware that CHI116KVM (one KVM VPS node in Chicago ) is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. It was a network glitch specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - ATL115KVM

RackNerd Status — Thu, 18 Apr 2024 23:50:00 +0000

Outage - CHI117KVM

RackNerd Status — Thu, 18 Apr 2024 22:52:00 +0000

Scheduled Maintenance - CHI115KVM

RackNerd Status — Thu, 18 Apr 2024 15:48:00 +0000

A scheduled maintenance window event is currently ongoing for one of our physical hypervisors in Chicago, CHI115KVM. Affected clients were sent an e-mail notification regarding this scheduled maintenance event earlier along with full details. This maintenance is now in progress, and being actively worked on. We will update this status incident once fully resolved. UPDATE: This is still being worked on. We appreciate your patience. UPDATE: We are still experiencing symptoms with this host node post maintenance. At this time, we are preparing a device replacement. No data loss is anticipated, as we will be transplanting the existing drives on CHI115KVM over to the new physical host node. This will take additional time for us to work on and we appreciate your patience. UPDATE: We have completed the device swap, and we are currently in the monitoring phase to ensure the effectiveness of this solution. We will keep a close eye on this node over the next 24 hours to ensure stability. In the meantime, we will go ahead and mark this incident as resolved, as all VM's hosted on CHI115KVM should now be online and accessible.

OUTAGE - MIA1000 (One Shared/Reseller Hosting Server in Miami)

RackNerd Status — Thu, 18 Apr 2024 13:01:00 +0000

Rebooted - SJ227KVM

RackNerd Status — Thu, 18 Apr 2024 09:28:00 +0000

We are aware that SJ227KVM is currently experiencing some issues against newly created VMs. We had to reboot the host-node - SJ202KVM We will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - SJ108KVM

RackNerd Status — Wed, 17 Apr 2024 18:38:00 +0000

Outage - SJ101KVM ,SJ103KVM ,SJ104KVM,SJ107KVM, SJ109KVM ,SJ173KVM

RackNerd Status — Wed, 17 Apr 2024 17:59:00 +0000

We are aware that SJ101KVM ,SJ103KVM ,SJ104KVM,SJ107KVM, SJ109KVM ,SJ173KVM are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - ATL135KVM

RackNerd Status — Wed, 17 Apr 2024 16:51:00 +0000

Scheduled Maintenance - ATL109KVM

RackNerd Status — Wed, 17 Apr 2024 16:50:00 +0000

A scheduled maintenance window event is currently ongoing for one of our physical hypervisors in Atlanta, ATL109KVM. Affected clients were sent an e-mail notification regarding this scheduled maintenance event earlier along with full details. This maintenance is now in progress, and being actively worked on. To summarize the maintenance event, our remote hands team in Atlanta will be replacing the failed RAM on this server to address the stability issues with this server. UPDATE: We are still working on this and apologize for the delay. UPDATE: This is back online, however, the node is still experiencing stability issues. We are still further looking into it. UPDATE: The ATL109KVM node is back online after the RAM replacement, but we encountered another unrelated issue after the maintenance was completed. Our engineering teams are continuing to investigate and work towards a permanent resolution. Some customers may experience intermittent downtime or reboots until this incident is fully resolved. We sincerely apologize for the ongoing disruption and appreciate your patience as we work to restore full stability. UPDATE: We are aiming to restore full stability for this node within the next 24 hours. We will share additional information once available. Thank you for your patience. UPDATE: We are still working on this and have sent an email to affected ATL109KVM customers with more details. For the time being services are online and we have a plan in place for re-introducing full stability for this node. UPDATE: We have run into some unexpected complications, and our datacenter engineers are actively working on the host node. We are replacing any problematic hardware components from inventory, and at the same time we have already begun the process of overnight'ing additional replacement hardware components to the Atlanta datacenter, should we need to utilize them. We expect to have a full resolution in place for the ATL109KVM host node by tomorrow. Thank you for your continued patience and understanding. UPDATE: The package containing the required components is currently in transit and expected to reach Atlanta by tomorrow, based on the tracking details provided by the carrier. In the interim, we have been working closely with our datacenter partner to explore alternatives from their spare inventory to mitigate the impact. We now anticipate having a complete resolution to this incident by the end of the day tomorrow, Monday, April 22nd, and appreciate your patience. UPDATE: This is now fully resolved and VM's are now back online. If you are still experiencing any issues with your VM hosted on ATL109KVM node, please feel free to open a support ticket and we'll take a look.

Outage - LAXSSD2006nerd5DC02

RackNerd Status — Wed, 17 Apr 2024 12:05:00 +0000

OUTAGE - LAXSSD1150nerd2DC02

RackNerd Status — Wed, 17 Apr 2024 11:04:00 +0000

OUTAGE - NYRN101KVM

RackNerd Status — Tue, 16 Apr 2024 23:52:00 +0000

OUTAGE - CHIRYZEN100

RackNerd Status — Tue, 16 Apr 2024 22:08:00 +0000

OUTAGE - Partial network outage in a few host-nodes at "Seattle" data center

RackNerd Status — Tue, 16 Apr 2024 19:25:00 +0000

We are aware that SEA101KVM SEA102KVM SEA109KVM SEA107KVM SEA132KVM SEA136KVM are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - SEA130KVM

RackNerd Status — Tue, 16 Apr 2024 16:14:00 +0000

We are aware that SEA130KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - CHI115KVM

RackNerd Status — Tue, 16 Apr 2024 07:30:00 +0000

We are aware that CHI115KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - 7950XNY300

RackNerd Status — Mon, 15 Apr 2024 19:27:00 +0000

We are aware that 7950XNY300 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - 7950XNY206

RackNerd Status — Sun, 14 Apr 2024 20:31:00 +0000

We are aware that 7950XNY206 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN199KVM

RackNerd Status — Fri, 12 Apr 2024 20:58:00 +0000

Outage - 7950XSJ300

RackNerd Status — Fri, 12 Apr 2024 05:37:00 +0000

We are aware that 7950XSJ300 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - 7950XSJ302 (One KVM VPS Node in San Jose)

RackNerd Status — Fri, 12 Apr 2024 03:38:00 +0000

We are aware that 7950XSJ302 (one KVM VPS node in San Jose) is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - CHI115KVM

RackNerd Status — Thu, 11 Apr 2024 04:38:00 +0000

OUTAGE - DAL111KVM

RackNerd Status — Wed, 10 Apr 2024 18:49:00 +0000

We are aware that DAL111KVMis currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - CHI114KVM

RackNerd Status — Wed, 10 Apr 2024 14:42:00 +0000

Outage - NJ115KVM

RackNerd Status — Wed, 10 Apr 2024 13:31:00 +0000

We are aware that NJ115KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - 7950XSJ302

RackNerd Status — Wed, 10 Apr 2024 05:12:00 +0000

OUTAGE - CHI114KVM

RackNerd Status — Tue, 09 Apr 2024 04:57:00 +0000

Outage - LAXSSD6024nerd7DC02

RackNerd Status — Tue, 09 Apr 2024 01:23:00 +0000

We are aware that LAXSSD6024nerd7DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - MIA1000 Shared Hosting Server

RackNerd Status — Mon, 08 Apr 2024 13:17:00 +0000

Outage - NYRN114KVM

RackNerd Status — Mon, 08 Apr 2024 05:56:00 +0000

OUTAGE - MIA3000 Shared Hosting Server

RackNerd Status — Mon, 08 Apr 2024 05:26:00 +0000

We are aware that "MIA3000 Shared Hosting Server" is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - MIA3000 Shared Hosting Server

RackNerd Status — Sun, 07 Apr 2024 12:35:00 +0000

OUTAGE - CHI117KVM

RackNerd Status — Sat, 06 Apr 2024 19:56:00 +0000

OUTAGE - MIA3000 Shared Hosting Server

RackNerd Status — Sat, 06 Apr 2024 06:25:00 +0000

OUTAGE - LAXSSD5001nerd3DC02

RackNerd Status — Fri, 05 Apr 2024 17:42:00 +0000

We are aware that LAXSSD5001nerd3DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - CHI116KVM

RackNerd Status — Fri, 05 Apr 2024 00:54:00 +0000

OUTAGE - DE2000 (One Shared/Reseller Hosting Server in Frankfurt)

RackNerd Status — Thu, 04 Apr 2024 13:06:00 +0000

Outage - NYRN199KVM

RackNerd Status — Thu, 04 Apr 2024 10:22:00 +0000

Outage - MIA2000 Shared Hosting Server

RackNerd Status — Wed, 03 Apr 2024 13:27:00 +0000

OUTAGE - SEA109KVM

RackNerd Status — Wed, 03 Apr 2024 07:22:00 +0000

OUTAGE - MIA3000 shared hosting server

RackNerd Status — Tue, 02 Apr 2024 22:06:00 +0000

We are aware that the MIA3000 shared server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We encountered that it's experiencing connectivity issues again. We will provide additional updates on this matter once we have more information. UPDATE: This is now resolved successfully. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN101KVM

RackNerd Status — Tue, 02 Apr 2024 19:06:00 +0000

OUTAGE - Partial network outage in a few host-nodes at LA-DC02 data center

RackNerd Status — Tue, 02 Apr 2024 12:20:00 +0000

We are aware that LAXSSD2000nerd5DC02 to LAXSSD2024nerd5DC02 are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - CHI115KVM

RackNerd Status — Mon, 01 Apr 2024 13:14:00 +0000

OUTAGE - ATL115KVM

RackNerd Status — Mon, 01 Apr 2024 11:00:00 +0000

Outage - SEA100KVM

RackNerd Status — Mon, 01 Apr 2024 09:59:00 +0000

We are aware that SEA100KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - CHI117KVM

RackNerd Status — Mon, 01 Apr 2024 05:54:00 +0000

OUTAGE - MIA3000 Shared Hosting Server

RackNerd Status — Sun, 31 Mar 2024 22:05:00 +0000

OUTAGE - MIA3000 Shared Hosting Server

RackNerd Status — Sat, 30 Mar 2024 19:17:00 +0000

OUTAGE - SJ182KVM

RackNerd Status — Fri, 29 Mar 2024 13:23:00 +0000

Outage- CHI114KVM

RackNerd Status — Fri, 29 Mar 2024 10:03:00 +0000

OUTAGE - SEA103KVM

RackNerd Status — Fri, 29 Mar 2024 02:05:00 +0000

Outage - MIA3000 Shared Hosting Server

RackNerd Status — Thu, 28 Mar 2024 13:56:00 +0000

We are aware that MIA3000 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - 7950XNY300

RackNerd Status — Thu, 28 Mar 2024 00:58:00 +0000

We are aware that 7950XNY300 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Degraded Performance Impacting 1x IP Range in Strasbourg, France

RackNerd Status — Thu, 28 Mar 2024 00:31:00 +0000

We are investigating some network routing issues impacting an IPv4 range in our Strasbourg, France location. In the meantime, you may experience performance issues (from a network perspective). We will update this status incident once this is fully resolved. UPDATE: We are currently mitigating a large DDoS attack affecting one of our IP ranges in France. Advanced DDoS mitigation rules are currently in place (including ICMP rate limiting rules). Although services should remain online/powered on, you may experience brief periods of degraded network performance or false positives in monitoring services that rely on ICMP protocol during this time (as a result of the DDoS protection rules in place). We apologize for any inconvenience caused, and are working towards a permanent resolution ASAP. UPDATE: To update, services are online and available. DDoS protection rules are still in place, and we are continuing to keep a close eye on this situation. UPDATE: This issue is fully resolved, we have since relaxed the protection rules. We are continuing to keep a close eye, and will react as needed. We will now be marking this status incident as resolved. Please open a support ticket if you have any questions.

Outage - CHI115KVM.

RackNerd Status — Wed, 27 Mar 2024 23:08:00 +0000

Outage - NYRN113KVM

RackNerd Status — Wed, 27 Mar 2024 23:02:00 +0000

OUTAGE - Partial network outage in a few host-nodes at France data center.

RackNerd Status — Wed, 27 Mar 2024 12:36:00 +0000

We are aware that (FR100KVM, FR101KVM FR102KVM, FR103KVM, FR104KVM FR105KVM, FR106KVM, FR107KVM, FR108KVM, FR109KVM, are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: The networking issues are actively being corrected. We appreciate your patience. UPDATE: This is now resolved. Please open a support ticket if you are still experiencing any issues.

Outage - SJ131KVM

RackNerd Status — Wed, 27 Mar 2024 08:00:00 +0000

OUTAGE - NYRN204KVM

RackNerd Status — Wed, 27 Mar 2024 06:05:00 +0000

OUTAGE - LAX015nerd4dc02WIN, LAX016nerd4dc02WIN, LAX014nerd4dc02WIN

RackNerd Status — Wed, 27 Mar 2024 02:31:00 +0000

We are aware that LAX015nerd4dc02WIN, LAX016nerd4dc02WIN, LAX014nerd4dc02WIN are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN101KVM

RackNerd Status — Wed, 27 Mar 2024 00:03:00 +0000

OUTAGE - SJ221KVM

RackNerd Status — Tue, 26 Mar 2024 16:37:00 +0000

OUTAGE - FR105KVM

RackNerd Status — Tue, 26 Mar 2024 09:02:00 +0000

Outage - MIA3000 Shared Hosting Server

RackNerd Status — Tue, 26 Mar 2024 07:02:00 +0000

We are aware that MIA3000 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - NYRN102KVM

RackNerd Status — Tue, 26 Mar 2024 03:42:00 +0000

We are aware that NYRN102KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - FR1000 Shared Hosting Server

RackNerd Status — Mon, 25 Mar 2024 21:10:00 +0000

We are aware that the FR1000 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: We are working towards implementing a permanent fix, this appears to be an IPv6 networking issue creating a conflict. Please standby and we'll have this back online shortly. UPDATE: This is now fixed and back online. We do not anticipate any further issues or outages here.

Outage - CHI130KVM, CHI133KVM, and CHI138KVM

RackNerd Status — Mon, 25 Mar 2024 15:51:00 +0000

We are aware that CHI130KVM, CHI133KVM, and CHI138KVM, are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - SJ137KVM

RackNerd Status — Mon, 25 Mar 2024 05:36:00 +0000

We are aware that SJ137KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUtage - CHI116KVM

RackNerd Status — Sun, 24 Mar 2024 22:34:00 +0000

Outage - MIA1000 Shared Hosting Server

RackNerd Status — Sun, 24 Mar 2024 03:44:00 +0000

Outage - NYRN197KVM

RackNerd Status — Sat, 23 Mar 2024 15:32:00 +0000

OUTAGE - MIA3000 (One Shared/Reseller Hosting Server in Miami, Florida)

RackNerd Status — Sat, 23 Mar 2024 14:36:00 +0000

We are aware that MIA3000 (One Shared/Reseller Hosting Server in Miami, Florida) is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - DAL126KVM

RackNerd Status — Sat, 23 Mar 2024 07:34:00 +0000

OUTAGE - SEA137KVM

RackNerd Status — Fri, 22 Mar 2024 18:31:00 +0000

Scheduled Maintenance - SEA128KVM and SEA133KVM

RackNerd Status — Fri, 22 Mar 2024 17:44:00 +0000

The following nodes will be going offline shortly for scheduled maintenance. Affected customers were already sent an email earlier with the maintenance details. SEA128KVM SEA133KVM We will update this status incident once the maintenance window has been completed. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - AMS105KVM

RackNerd Status — Fri, 22 Mar 2024 15:35:00 +0000

We are aware that AMS105KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage -MIA1000 Shared Hosting Server

RackNerd Status — Fri, 22 Mar 2024 13:08:00 +0000

Outage - NYRN115KVM

RackNerd Status — Fri, 22 Mar 2024 10:55:00 +0000

OUTAGE - SJ126KVM

RackNerd Status — Fri, 22 Mar 2024 04:55:00 +0000

OUTAGE - LAXSSD4031nerd6DC02

RackNerd Status — Thu, 21 Mar 2024 18:35:00 +0000

We are aware that LAXSSD4031nerd6DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: There appears to be a hardware related issue specific to this physical host. We are still working on it and will update with additional information once available. UPDATE: This is still being worked on, we appreciate your patience. UPDATE: A resolution path is underway and actively being implemented by our technicians. We are continuing to work on this matter, and we will update this status incident again once a full conclusion has been reached. UPDATE: A resolution strategy has been identified and put into motion (affected clients were sent an email with details). We will be closing out this status incident at this time, we remain available 24x7 to assist. Please feel free to reach out to us via support ticket if you have any questions.

OUTAGE - NYRN167KVM

RackNerd Status — Thu, 21 Mar 2024 13:55:00 +0000

Partial Outage - DataDock Strasbourg Facility

RackNerd Status — Thu, 21 Mar 2024 09:28:00 +0000

We are aware that multiple France nodes (FR100KVM, FR101KVM, FR102KVM, FR103KVM, FR104KVM, FR105KVM, FR106KVM, FR107KVM, FR108KVM, FR109KVM, and FR1000 Shared Hosting Server) are currently offline. UPDATE: This is an issue with the DataDock Strasbourg facility, and servers themselves are healthy. There was a water leakage that got to a room with batteries. They had to power off one of the floors within the facility. Currently we are waiting for Electricians to clear/replace the batteries before power can be restored to that floor. This affected the located batteries in this room which forced the DataDock DC to turn off the power of the room where either our servers, or our network infrastructure might be located in. None of our servers are affected by any water damage but are simply powered off for the meantime. The reason why your service is not accessible is because of parts of our network is affected. UPDATE: As of now this is what DataDock states for ETA: "We cannot present a precise timetable for recovery at the moment. Preliminary estimates indicate that the failure is expected to last until the evening hours." UPDATE: The water leakage caused damage to batteries of DataDock's UPS system. Due to failure of the electrical UPS system, this room currently cannot be supplied with electricity at this time. Electrical specialists analyzed the situation and developed a plan to remove the damaged battery blocks from the UPS system. This is required to get the power restored. The work of removing the damaged batteries is currently being carried out, but it may take some time to complete. Therefore we cannot provide an ETA information now. We assure you that our team is working diligently alongside with the DataDock facility to resolve the issue as quickly as possible. We understand the inconvenience this may cause, and we sincerely apologize for any disruption to your services. UPDATE: This is the latest update we received: As next step, electrical specialists evaluate if and how the electrical infrastructure can be restored and power switched back on. This external vendor is working during the night on this. Due to the complexity of this damaged UPS system, we cannot provide a concrete ETA information. We assure you that our team is working diligently to resolve the issue as quickly as possible. UPDATE: We are still awaiting additional news from DataDock. We've been told that the work is still actively being carried out. UPDATE: This is the latest update we received: Electrical contractors are still assessing the damage to the electrical infrastructure and how to safely restore the infrastructure and restore power for the affected floor. We understand the inconvenience this has caused and we sincerely apologize for any disruption to your services. We will keep you updated as we learn more about the situation and the progress of the restoration efforts. Thank you for your patience and understanding. UPDATE: Electrical contractors have assessed that parts of the electrical infrastructure will need to be replaced in order to be safely restarted. It's estimated that this will take several days. We are working on executing an alternative plan to attempt to get things up sooner. We will share additional details within the next couple hours. UPDATE: Physical access to the facility has been gained with the approval of the local authorities who are actively assessing the damage caused by the recent water leak. To avoid waiting further on electricians, our current plan of action is to relocate our affected infrastructure located on the 1st floor to the 2nd floor of the DataDock facility. Currently, we cannot give a reliable ETA as the racks and circuit runs are still being prepared by the facility operator. Once the new racks are ready, we will swiftly work towards relocating infrastructure accordingly. As a rough ETA we estimate that the relocation will take over the weekend to complete. UPDATE: While we await the new cabinets to be allocated to us and energized, networking equipment is actively being prepared in anticipation for the new 2nd floor deployment. UPDATE: Networking configuration is completed software wise, and the new racks are soon going to be energized. We will share additional updates later today. UPDATE: Physical access has been gained to the new racks on the 2nd floor. We are still waiting for the circuit runs to be completed by the facility operator. In the meantime, we are beginning to rack the PDU's (power distribution units) and related networking equipment. UPDATE: The installation of all Power Distribution equipment has been completed. We have also begun the process of dismantling servers from the affected 1st floor DC room and will begin transporting them to the 2nd floor. UPDATE: We are making excellent progress and we will share additional updates later today. UPDATE 3/25/24: Service has already been restored for approximately 10% of the original affected servers. If your service in France is already back online, you can assume that it is concluded and no further outages are expected for your service. If your service in France is still offline at this time, please assume that we are still working on it and know that while we cannot provide an exact ETA due to the sheer volume of affected servers within the DC, it is being worked on and we will provide additional updates within this status incident once available. Also, going forward we will be adding dates to these status updates to ensure clarity. UPDATE 3/25/24 #2: Service is now restored for approximately 75% of the original affected servers. If your service in France is already back online, you can assume that it is concluded and no further outages are expected for your service. If your service in France is still offline at this time, please assume that we are still working on it and know that while we cannot provide an exact ETA due to the sheer volume of affected servers within the DC, it is being worked on and we will provide additional updates within this status incident once available. UPDATE 3/25/24 #3 - CONCLUSION: All of our affected infrastructure has been successfully relocated from the 1st floor to the 2nd floor, and servers are now back online. At this point, if your service in France is still offline, it may be an isolated issue, so if you are still facing issues please open a support ticket and we can investigate/troubleshoot accordingly. We will now be closing out this incident as resolved. Our team remains available 24x7 to assist our customers with any individual/isolated issues that may arise. After the dust has settled, we will be reaching out to our customers separately via email with a follow-up / more details. In order to allow our team to prioritize resolving any isolated cases stemming from this incident, we request that you refrain from opening support tickets for requests for information (RFI) or reason for outage (RFO) until further notice. However, don't hesitate to contact us if your service is still offline, as everything should be back online at this point.

OUTAGE - DAL111KVM

RackNerd Status — Thu, 21 Mar 2024 06:14:00 +0000

OUTAGE - NYRYZEN102

RackNerd Status — Tue, 19 Mar 2024 04:22:00 +0000

We are aware that NYRYZEN102 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - SJ142KVM

RackNerd Status — Mon, 18 Mar 2024 10:59:00 +0000

We are aware that SJ142KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - DAL123KVM

RackNerd Status — Mon, 18 Mar 2024 08:44:00 +0000

Outage - DAL107KVM

RackNerd Status — Mon, 18 Mar 2024 06:16:00 +0000

Outage - NYRN115KVM

RackNerd Status — Mon, 18 Mar 2024 05:33:00 +0000

OUTAGE - NYRYZEN102

RackNerd Status — Sun, 17 Mar 2024 16:06:00 +0000

We are aware that NYRYZEN102 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - SJ157KVM

RackNerd Status — Sun, 17 Mar 2024 08:42:00 +0000

Outage - CHI116KVM

RackNerd Status — Sun, 17 Mar 2024 05:34:00 +0000

Outage - ATL115KVM

RackNerd Status — Sat, 16 Mar 2024 00:54:00 +0000

OUTAGE -SJ120KVM, SJ101KVM, SJ116KVM, SJ100KVM, SJ109KVM, SJ107KVM, SJ108KVM, SJ119KVM, SJ115KVM and SJ121KVM

RackNerd Status — Fri, 15 Mar 2024 11:53:00 +0000

We are aware that SJ120KVM, SJ101KVM, SJ116KVM, SJ100KVM, SJ109KVM, SJ107KVM, SJ108KVM, SJ119KVM, SJ115KVM and SJ121KVM are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outge - SJ196KVM

RackNerd Status — Thu, 14 Mar 2024 20:29:00 +0000

Outage - NYRYZEN102

RackNerd Status — Thu, 14 Mar 2024 18:24:00 +0000

We are aware that NYRYZEN102 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved, and we have implemented what we believe to be a permanent fix for the recent issues with NYRYZEN102. We are continuing to monitor this server closely. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - 7950XNY206

RackNerd Status — Thu, 14 Mar 2024 13:11:00 +0000

We are aware that 7950XNY206 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - fiber10 Shared Hosting Server

RackNerd Status — Thu, 14 Mar 2024 11:32:00 +0000

OUTAGE - NYRYZEN104

RackNerd Status — Thu, 14 Mar 2024 03:57:00 +0000

Outage - NYRN112KVM

RackNerd Status — Wed, 13 Mar 2024 22:08:00 +0000

Rebooted - SJ202KVM

RackNerd Status — Wed, 13 Mar 2024 07:12:00 +0000

We are aware that SJ202KVM is currently experiencing some issues against newly created VMs. We had to reboot the host-node - SJ202KVM We will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - NYRYZEN102

RackNerd Status — Wed, 13 Mar 2024 01:29:00 +0000

We are aware that NYRYZEN102 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - 7950XNY301

RackNerd Status — Tue, 12 Mar 2024 14:26:00 +0000

OUTAGE - DE1000 Shared Hosting Server

RackNerd Status — Tue, 12 Mar 2024 12:32:00 +0000

We are aware that the DE1000 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - CHI117KVM

RackNerd Status — Tue, 12 Mar 2024 04:17:00 +0000

Outage - SEA103KVM

RackNerd Status — Tue, 12 Mar 2024 02:46:00 +0000

Outage - NYRYZEN102

RackNerd Status — Tue, 12 Mar 2024 01:33:00 +0000

We are aware that NYRYZEN102 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - NYRN131KVM

RackNerd Status — Mon, 11 Mar 2024 17:25:00 +0000

OUTAGE - Fiber 2 shared hosting server

RackNerd Status — Sun, 10 Mar 2024 09:58:00 +0000

We are aware that the Fiber 2 shared hosting server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Rebooted - NYRN194KVM

RackNerd Status — Sat, 09 Mar 2024 08:42:00 +0000

We are aware that NYRN194KVM is currently experiencing some issues of high CPU load. We had to reboot the host-node - NYRN194KVM We will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - CHIRYZEN101

RackNerd Status — Sat, 09 Mar 2024 07:57:00 +0000

Outage - NYRN112KVM

RackNerd Status — Fri, 08 Mar 2024 12:01:00 +0000

Outage - DAL107KVM

RackNerd Status — Fri, 08 Mar 2024 11:58:00 +0000

We are aware that DAL107KVMis currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Rebooted - SJ176KVM

RackNerd Status — Fri, 08 Mar 2024 06:26:00 +0000

We are aware that SJ169KVM is currently experiencing some issues against newly created VMs. We had to reboot the host-node - SJ169KVM We will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ135KVM, SJ143KVM, SJ145KVM, SJ150KVM, SJ131KVM, SJ129KVM, SJ172KVM, SJ180KVM, SJ146KVM

RackNerd Status — Thu, 07 Mar 2024 04:57:00 +0000

We are aware that SJ135KVM, SJ143KVM, SJ145KVM, SJ150KVM, SJ131KVM, SJ129KVM, SJ172KVM, SJ180KVM, SJ146KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: It appears to be a PDU related issue within the rack, on-site datacenter engineers are looking into it. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - fiber3 Shared Hosting Server

RackNerd Status — Wed, 06 Mar 2024 12:29:00 +0000

We are aware that fiber3 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - fiber9 Shared Hosting Server

RackNerd Status — Wed, 06 Mar 2024 06:45:00 +0000

Outage - DAL111KVM

RackNerd Status — Wed, 06 Mar 2024 03:32:00 +0000

OUTAGE - NYRYZEN101

RackNerd Status — Tue, 05 Mar 2024 16:11:00 +0000

OUTAGE - NYRN203KVM

RackNerd Status — Tue, 05 Mar 2024 11:18:00 +0000

Outage - DE1000 Shared Hosting Server

RackNerd Status — Mon, 04 Mar 2024 16:02:00 +0000

We are aware that DE1000 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - CHI112KVM

RackNerd Status — Mon, 04 Mar 2024 10:23:00 +0000

Outage - DAL111KVM

RackNerd Status — Mon, 04 Mar 2024 05:58:00 +0000

Outage - NYRN115KVM

RackNerd Status — Sun, 03 Mar 2024 22:42:00 +0000

OUTAGE - NYRN183KVM

RackNerd Status — Sun, 03 Mar 2024 21:13:00 +0000

We are aware that NYRN183KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - SJ169KVM

RackNerd Status — Sun, 03 Mar 2024 17:52:00 +0000

Outage - CHI115KVM

RackNerd Status — Sun, 03 Mar 2024 04:58:00 +0000

Outage - NYRN214KVM

RackNerd Status — Sat, 02 Mar 2024 08:34:00 +0000

OUTAGE - SJ118KVM

RackNerd Status — Fri, 01 Mar 2024 19:18:00 +0000

We are aware that SJ118KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN214KVM

RackNerd Status — Fri, 01 Mar 2024 17:01:00 +0000

OUTAGE - NYRN101KVM

RackNerd Status — Fri, 01 Mar 2024 16:06:00 +0000

Outage - SJ173KVM

RackNerd Status — Thu, 29 Feb 2024 20:00:00 +0000

OUTAGE - Partial network outage in Dallas datacenter

RackNerd Status — Thu, 29 Feb 2024 18:14:00 +0000

We are aware that there is currently a partial network outage in our Dallas datacenter location impacting some routes. Our network engineering team is currently looking into this further. We will have more information on this shortly. Affected host-nodes - DAL155KVM,DALRYZEN104,DAL124KVM, DAL123KVM,DALRYZEN102 UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - MIA2000 (One Shared/Reseller Hosting Server in Miami)

RackNerd Status — Thu, 29 Feb 2024 10:57:00 +0000

We are aware that MIA2000 (One Shared/Reseller Hosting Server in Miami) is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. Update : The switch that this server is connected to is currently undergoing maintenance. Short downtime is expected until 13:00 UTC+1. We would notify once the maintenance is over. There was an Email that should have Informed you about this. Please refer to the email - "02/21/2024 Scheduled Maintenance - Miami Datacenter - Feb/29/2024" . UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN168KVM

RackNerd Status — Thu, 29 Feb 2024 04:13:00 +0000

We are aware that NYRN168KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - MIA3000 Shared Hosting Server

RackNerd Status — Wed, 28 Feb 2024 11:22:00 +0000

We are aware that MIA3000 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. Update : On the switch the server is currently connected to is under the maintenance. The maintenance should be done today at 12:00 UTC. We would notify once the maintenance is over. There was an Email that should have Informed you about this. Please refer to the email - "02/21/2024 Scheduled Maintenance - Miami Datacenter" UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - SEA103KVM

RackNerd Status — Wed, 28 Feb 2024 10:31:00 +0000

We are aware SEA103KVM that is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN113KVM

RackNerd Status — Wed, 28 Feb 2024 09:15:00 +0000

Outage - DAL107KVM

RackNerd Status — Tue, 27 Feb 2024 15:13:00 +0000

Outage - SJ217KVM

RackNerd Status — Tue, 27 Feb 2024 06:17:00 +0000

We are aware that SJ217KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - DAL108KVM,DAL112KVM,DAL114KVM

RackNerd Status — Tue, 27 Feb 2024 06:15:00 +0000

We are aware that DAL108KVM,DAL112KVM,DAL114KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Packet Loss Impacting Some Ranges in Los Angeles DC-02

RackNerd Status — Tue, 27 Feb 2024 05:15:00 +0000

We are investigating packet loss impacting a couple IP ranges in our Los Angeles DC-02 location. We will update once more information is available. UPDATE: This is now resolved.

Outage - SJ217KVM

RackNerd Status — Tue, 27 Feb 2024 03:41:00 +0000

Outage - SEA117KVM

RackNerd Status — Tue, 27 Feb 2024 00:07:00 +0000

We are aware that SEA117KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - CHIRYZEN105

RackNerd Status — Mon, 26 Feb 2024 09:58:00 +0000

We are aware that CHIRYZEN105 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DAL139KVM

RackNerd Status — Mon, 26 Feb 2024 01:22:00 +0000

We are aware that DAL139KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - Partial network outage in Los Angeles DC-02 datacenter

RackNerd Status — Sun, 25 Feb 2024 12:31:00 +0000

We are aware that there is currently a partial network outage in our LA DC-02 datacenter location impacting some routes. Our network engineering team is currently looking into this further. We will have more information on this shortly. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - Fiber10 shared/reseller hosting server

RackNerd Status — Sun, 25 Feb 2024 07:23:00 +0000

We are aware that Fiber10 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - 7950XASH102

RackNerd Status — Sat, 24 Feb 2024 19:16:00 +0000

We are aware that 7950XASH102 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DE4000 (One Shared/Reseller Hosting Server in Frankfurt)

RackNerd Status — Sat, 24 Feb 2024 17:46:00 +0000

We are aware that DE4000 (One Shared/Reseller Hosting Server in Frankfurt) is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN101KVM

RackNerd Status — Sat, 24 Feb 2024 11:15:00 +0000

Outage - DALRYZEN102

RackNerd Status — Fri, 23 Feb 2024 05:16:00 +0000

Outage - CHI116KVM

RackNerd Status — Thu, 22 Feb 2024 20:42:00 +0000

Outage - SJ123KVM

RackNerd Status — Thu, 22 Feb 2024 12:42:00 +0000

Outage - DAL107KVM

RackNerd Status — Wed, 21 Feb 2024 15:56:00 +0000

Outage - 7950XNY206

RackNerd Status — Wed, 21 Feb 2024 08:27:00 +0000

We are aware that 7950XNY206 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - NYRN114KVM

RackNerd Status — Wed, 21 Feb 2024 05:25:00 +0000

Outage - NYRN199KVM

RackNerd Status — Wed, 21 Feb 2024 03:00:00 +0000

Outage - SJ182KVM

RackNerd Status — Mon, 19 Feb 2024 23:01:00 +0000

Outage - CHI122KVM

RackNerd Status — Mon, 19 Feb 2024 10:02:00 +0000

We are aware that CHI122KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - CHI114KVM

RackNerd Status — Sun, 18 Feb 2024 00:19:00 +0000

OUATGE - NYRN206KVM

RackNerd Status — Sat, 17 Feb 2024 18:40:00 +0000

OUTAGE - Partial network outage in Dallas datacenter

RackNerd Status — Sat, 17 Feb 2024 15:50:00 +0000

We are aware that there is currently a partial network outage in our Dallas datacenter location impacting some routes. Our network engineering team is currently looking into this further. We will have more information on this shortly. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. .

Rebooted- SJ169KVM

RackNerd Status — Sat, 17 Feb 2024 07:31:00 +0000

Outage - SJ182KVM

RackNerd Status — Fri, 16 Feb 2024 22:07:00 +0000

OUTAGE - SEA103KVM

RackNerd Status — Fri, 16 Feb 2024 09:37:00 +0000

Outage - CHI103KVM

RackNerd Status — Fri, 16 Feb 2024 08:04:00 +0000

We are aware that CHI103KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - Partial network outage in Singapore datacenter

RackNerd Status — Thu, 15 Feb 2024 02:44:00 +0000

We are aware that there is currently a partial network outage in our Singapore datacenter location impacting some routes. Our network engineering team is currently looking into this further. We will have more information on this shortly. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - DAL137KVM

RackNerd Status — Wed, 14 Feb 2024 08:00:00 +0000

Outage - NYRN100KVM

RackNerd Status — Tue, 13 Feb 2024 21:16:00 +0000

Outage - NYRN114KVM

RackNerd Status — Tue, 13 Feb 2024 08:43:00 +0000

Outage - ATLRYZEN100

RackNerd Status — Mon, 12 Feb 2024 23:21:00 +0000

We are aware that ATLRYZEN100 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - ATL119KVM

RackNerd Status — Mon, 12 Feb 2024 04:18:00 +0000

Outage - DAL137KVM

RackNerd Status — Mon, 12 Feb 2024 04:14:00 +0000

OUTAGE - ATL124KVM

RackNerd Status — Sun, 11 Feb 2024 20:16:00 +0000

OUTAGE - DAL114KVM

RackNerd Status — Sun, 11 Feb 2024 10:21:00 +0000

OUTAGE - CHI115KVM

RackNerd Status — Sat, 10 Feb 2024 10:30:00 +0000

OUTAGE - 7950XNY301

RackNerd Status — Fri, 09 Feb 2024 21:25:00 +0000

Outage - fiber10 Shared Hosting Server

RackNerd Status — Thu, 08 Feb 2024 00:16:00 +0000

Scheduled Maintenance - Singapore Datacenter

RackNerd Status — Wed, 07 Feb 2024 22:14:00 +0000

Scheduled Maintenance - "San Jose"

RackNerd Status — Wed, 07 Feb 2024 14:01:00 +0000

A few host-nodes in San Jose will be going offline shortly for scheduled maintenance. Affected customers were already sent an email earlier with the maintenance details. SJ100KVM - This is now completed SJ101KVM - This is now completed SJ103KVM - This is now completed SJ155KVM - This is now completed SJ160KVM - This is now completed SJ102KVM - This is now completed SJ113KVM - This is now completed UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - DAL120KVM

RackNerd Status — Wed, 07 Feb 2024 05:13:00 +0000

OUTAGE - MIA1000 Shared Hosting Server

RackNerd Status — Tue, 06 Feb 2024 13:07:00 +0000

Outage - SEA104KVM

RackNerd Status — Tue, 06 Feb 2024 05:12:00 +0000

outage - NYRN104KVM

RackNerd Status — Mon, 05 Feb 2024 20:44:00 +0000

OUTAGE - fiber10 Shared Hosting Server

RackNerd Status — Sun, 04 Feb 2024 12:07:00 +0000

OUTAGE - NYRN199KVM

RackNerd Status — Sun, 04 Feb 2024 01:05:00 +0000

Ouatge - fiber5 shared hosting server

RackNerd Status — Sat, 03 Feb 2024 13:56:00 +0000

We are aware that fiber5 - shared hosting server - is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - NYRN101KVM

RackNerd Status — Fri, 02 Feb 2024 14:35:00 +0000

Outage - NYRN126KVM

RackNerd Status — Fri, 02 Feb 2024 14:10:00 +0000

We are aware that NYRN126KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - CHI115KVM

RackNerd Status — Fri, 02 Feb 2024 07:13:00 +0000

Packet Loss Impacting Some Ranges in Los Angeles DC-02

RackNerd Status — Fri, 02 Feb 2024 04:04:00 +0000

We are investigating packet loss impacting a couple IP ranges in our Los Angeles DC-02 location. We will update once more information is available. UPDATE: This is now fully resolved. Please feel free to open a support ticket if you are still experiencing any issues and we will be happy to assist.

OUTAGE - NYRN112KVM

RackNerd Status — Fri, 02 Feb 2024 03:02:00 +0000

OUTAGE - SJ192KVM

RackNerd Status — Fri, 02 Feb 2024 01:12:00 +0000

We are aware that SJ192KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

outage -7950XASH100

RackNerd Status — Wed, 31 Jan 2024 21:24:00 +0000

We are aware that 7950XASH100 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - fiber10 Shared Hosting Server

RackNerd Status — Wed, 31 Jan 2024 18:22:00 +0000

OUTAGE - fiber10 Shared Hosting Server

RackNerd Status — Wed, 31 Jan 2024 18:21:00 +0000

We are aware that "fiber10 Shared Hosting Server" is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - NYRN111KVM

RackNerd Status — Wed, 31 Jan 2024 07:25:00 +0000

Outage - CHI122KVM

RackNerd Status — Tue, 30 Jan 2024 22:52:00 +0000

Outage - CHI116KVM

RackNerd Status — Tue, 30 Jan 2024 18:11:00 +0000

DNS Issue with one of our Shared Hosting Server Hostnames

RackNerd Status — Tue, 30 Jan 2024 12:31:00 +0000

We are currently investigating an issue related to DNS with one of our shared hosting server hostnames. Our team is actively working on resolving this matter, and we appreciate your understanding and patience as we address and rectify the situation with our domain registrar. UPDATE: This is now permanently resolved and we’ve since implemented additional redundant measures to prevent this from happening again in the future. All websites on our shared hosting nameservers and main server hostnames should now be loading without any issues.

Outage - DAL108KVM

RackNerd Status — Mon, 29 Jan 2024 17:11:00 +0000

MIA2000 Server - 503 Errors

RackNerd Status — Mon, 29 Jan 2024 17:02:00 +0000

We are aware that some websites hosted on the MIA2000 server (one of our Shared Hosting servers in Miami) are intermittently reporting a "503 Service Unavailable" error. We have this resolved for most of the sites already and are still working on it. We'll update this status incident once we have a full resolution on this. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

outage - 7950XASH100

RackNerd Status — Mon, 29 Jan 2024 16:58:00 +0000

OUTAGE - SJ178KVM

RackNerd Status — Sun, 28 Jan 2024 10:34:00 +0000

OUTAGE - NYRN111KVM

RackNerd Status — Sat, 27 Jan 2024 06:53:00 +0000

OUTAGE - DAL107KVM

RackNerd Status — Sat, 27 Jan 2024 04:20:00 +0000

Outage - NYRN198KVM

RackNerd Status — Sat, 27 Jan 2024 03:16:00 +0000

We are aware that NYRN198KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This node is still experiencing symptoms which will required extended offline troubleshooting, to help avoid prolonged downtime we are going to perform migrations of virtual machines over to another physical host node at this time (VM's will be migrated to another stable host node, NYRN222KVM). All data will be migrated intact and you will not notice any changes on your end (your VPS IP will also remain the same).

Outage - NYRN199KVM

RackNerd Status — Fri, 26 Jan 2024 15:16:00 +0000

Outage - DAL111KVM (One KVM VPS Node in Dallas )

RackNerd Status — Fri, 26 Jan 2024 04:57:00 +0000

We are aware that DAL111KVM (one KVM VPS node in Dallas ) is experiencing network connectivity issues. We are currently looking into this node further UPDATE: This is now resolved. It was a network related problem specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - LAXSSD4016nerd6DC02

RackNerd Status — Fri, 26 Jan 2024 03:35:00 +0000

We are aware that LAXSSD4016nerd6DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. It was a network glitch specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - CHIRYZEN102

RackNerd Status — Fri, 26 Jan 2024 01:57:00 +0000

outage - NYRN168KVM

RackNerd Status — Thu, 25 Jan 2024 22:12:00 +0000

SJ142KVM - Permanent Resolution Followup

RackNerd Status — Wed, 24 Jan 2024 17:05:00 +0000

SJ142KVM is currently undergoing a final maintenance event to permanently address the issue mentioned earlier on January 20's status incident. We will do our best to keep downtime to a minimal (it should only take about an hour). We appreciate your patience during this time. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN126KVM

RackNerd Status — Wed, 24 Jan 2024 12:46:00 +0000

Outage - NYRN126KVM

RackNerd Status — Wed, 24 Jan 2024 07:47:00 +0000

Outage - NYRN126KVM

RackNerd Status — Wed, 24 Jan 2024 06:57:00 +0000

Partial Network Incident - France Datacenter

RackNerd Status — Wed, 24 Jan 2024 03:57:00 +0000

We are aware that multiple nodes in France are experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now fully resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist

Outage - MIA1000 Shared Hosting Server

RackNerd Status — Wed, 24 Jan 2024 01:35:00 +0000

outage - 7950XASH100

RackNerd Status — Tue, 23 Jan 2024 21:11:00 +0000

OUTAGE - NYRYZEN102

RackNerd Status — Tue, 23 Jan 2024 09:50:00 +0000

We are aware that NYRYZEN102 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN115KVM

RackNerd Status — Tue, 23 Jan 2024 04:55:00 +0000

OUTAGE - DAL122KVM

RackNerd Status — Mon, 22 Jan 2024 22:08:00 +0000

We are aware that DAL122KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUATGE - MIA1000 Shared Hosting Server

RackNerd Status — Mon, 22 Jan 2024 08:31:00 +0000

OUTAGE - fiber10 Shared Hosting Server

RackNerd Status — Mon, 22 Jan 2024 08:18:00 +0000

We are aware that the fiber10 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - NYRN171KVM

RackNerd Status — Mon, 22 Jan 2024 08:10:00 +0000

We are aware that NYRN171KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ136KVM

RackNerd Status — Sun, 21 Jan 2024 12:51:00 +0000

We are aware that SJ136KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - CHI114KVM

RackNerd Status — Sun, 21 Jan 2024 05:05:00 +0000

OUTAGE -SJ142KVM

RackNerd Status — Sat, 20 Jan 2024 15:33:00 +0000

We are aware that SJ142KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is still being actively troubleshooted, it appears to be a hardware issue. UPDATE: We are replacing the affected hardware of the server. It will be back online shortly. UPDATE: Remote hands in San Jose is still working on this. We will update once they provide us with additional information. UPDATE: We've implemented a temporary solution to get VM's back online at this time. A permanent fix is in the works.

Outage - SJ144KVM

RackNerd Status — Sat, 20 Jan 2024 00:29:00 +0000

We are aware that SJ144KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

outage - 7950XNY206

RackNerd Status — Fri, 19 Jan 2024 15:56:00 +0000

We are aware that 7950XNY206 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: 7950XNY206 will be going offline for at least the next 1-2 hours, it appears this particular host node is continuing to give us trouble and we are going to work on additional/further troubleshooting to attempt to find a permanent resolution for the issues with this host node. Thank you for your patience and we will share additional updates once available. UPDATE: We are nearing a resolution here, please standby. UPDATE: We've replaced several hardware components within this server that we believe to have been problematic in our findings. This host node is now back online and VM's should now be accessible. We will continue monitoring closely to ensure the stability of this host node.

OUTAGE - MIA1000 Shared Hosting Server

RackNerd Status — Fri, 19 Jan 2024 13:29:00 +0000

OUTAGE - NYRN103KVM

RackNerd Status — Fri, 19 Jan 2024 08:12:00 +0000

Singapore Incident

RackNerd Status — Fri, 19 Jan 2024 03:23:00 +0000

OUTAGE - 7950XNY206

RackNerd Status — Thu, 18 Jan 2024 13:55:00 +0000

We are aware that 7950XNY206 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - ATL109KVM

RackNerd Status — Thu, 18 Jan 2024 06:36:00 +0000

We are aware that ATL109KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

outage - 7950XNY206

RackNerd Status — Wed, 17 Jan 2024 18:29:00 +0000

We are aware that 7950XNY206 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: We are working on troubleshooting the hardware issues on this server with the goal to implement a permanent resolution. We sincerely apologize for the recent issues of this host node. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - NYRYZEN101

RackNerd Status — Wed, 17 Jan 2024 13:38:00 +0000

OUTAGE - fiber9 Shared Hosting Server

RackNerd Status — Wed, 17 Jan 2024 12:11:00 +0000

OUTAGE - 7950XNY206

RackNerd Status — Wed, 17 Jan 2024 09:44:00 +0000

We are aware that 7950XNY206 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - DALRYZEN102

RackNerd Status — Wed, 17 Jan 2024 01:02:00 +0000

outage - SEA128KVM

RackNerd Status — Wed, 17 Jan 2024 00:01:00 +0000

outage -7950XNY206

RackNerd Status — Tue, 16 Jan 2024 18:40:00 +0000

We are aware that 7950XNY206 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - 7950XNY206

RackNerd Status — Tue, 16 Jan 2024 17:49:00 +0000

We are aware that 7950XNY206 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - 7950XNY201 and 7950XNY202

RackNerd Status — Sun, 14 Jan 2024 05:47:00 +0000

We are investigating a partial outage with two VPS host nodes in our New York location: 7950XNY201 and 7950XNY202. It appears to be an isolated switch issue which is causing sporadic connectivity issues. We will update once this is resolved. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DAL107KVM

RackNerd Status — Sun, 14 Jan 2024 00:16:00 +0000

Outage - SJ142KVM

RackNerd Status — Sat, 13 Jan 2024 09:20:00 +0000

We are aware that SJ142KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN126KVM

RackNerd Status — Fri, 12 Jan 2024 21:46:00 +0000

Scheduled Maintenance - 7950XNY203

RackNerd Status — Thu, 11 Jan 2024 18:45:00 +0000

The following node will be going offline shortly for scheduled maintenance. Affected customers were already sent an email earlier with the maintenance details. 7950XNY203 We will update this status incident once the maintenance window has been completed. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Scheduled Maintenance - 7950XNY201

RackNerd Status — Thu, 11 Jan 2024 17:46:00 +0000

The following node will be going offline shortly for scheduled maintenance. Affected customers were already sent an email earlier with the maintenance details. 7950XNY201 We will update this status incident once the maintenance window has been completed. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Scheduled Maintenance - 7950XNY200

RackNerd Status — Wed, 10 Jan 2024 17:47:00 +0000

The following node will be going offline shortly for scheduled maintenance. Affected customers were already sent an email earlier with the maintenance details. 7950XNY200 We will update this status incident once the maintenance window has been completed. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

outage - CHI117KVM

RackNerd Status — Wed, 10 Jan 2024 17:06:00 +0000

Outage - NYRN185KVM

RackNerd Status — Wed, 10 Jan 2024 13:15:00 +0000

We are aware that NYRN185KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

RAID Array Rebuild - LAXSSD4000nerd6DC02

RackNerd Status — Wed, 10 Jan 2024 02:19:00 +0000

A RAID array rebuild is currently ongoing for one of our KVM VPS host nodes in Los Angeles DC-02: LAXSSD4000nerd6DC02 If your VPS is hosted on this node, you may experience intermittent periods of degraded performance during this time. We appreciate your patience and will update this incident once the RAID rebuild has been completed.

outage - NYRN199KVM

RackNerd Status — Tue, 09 Jan 2024 18:56:00 +0000

Outage -SJ131KVM

RackNerd Status — Tue, 09 Jan 2024 13:49:00 +0000

Outage -SJ131KVM

RackNerd Status — Tue, 09 Jan 2024 07:54:00 +0000

OUTAGE - NYRN220KVM

RackNerd Status — Tue, 09 Jan 2024 02:53:00 +0000

Scheduled Maintenance - 7950XNY206

RackNerd Status — Mon, 08 Jan 2024 17:46:00 +0000

The following node will be going offline shortly for scheduled maintenance. Affected customers were already sent an email earlier with the maintenance details. 7950XNY206 We will update this status incident once the maintenance window has been completed. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - CHI112KVM

RackNerd Status — Mon, 08 Jan 2024 16:42:00 +0000

OUTAGE - LAXSSD5008nerd3DC02

RackNerd Status — Sat, 06 Jan 2024 16:36:00 +0000

We are aware that LAXSSD5008nerd3DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: A resolution strategy has been identified and put into motion (affected clients were sent an email with details). We will be closing out this status incident for the time being, we remain available 24x7 to assist. Please feel free to reach out to us via support ticket if you have any questions.

OUTAGE - SJ142KVM

RackNerd Status — Sat, 06 Jan 2024 16:36:00 +0000

We are aware that SJ142KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SEA104KVM

RackNerd Status — Sat, 06 Jan 2024 13:36:00 +0000

OUTAGE - SJ214KVM, SJ213KVM, SJ212KVM, SJ211KVM, SJ208KVM, SJ207KVM, SJ206KVM, SJ205KVM, SJRYZEN101 & SJRYZEN102

RackNerd Status — Sat, 06 Jan 2024 04:58:00 +0000

We are aware that SJ214KVM, SJ213KVM, SJ212KVM, SJ211KVM, SJ208KVM, SJ207KVM, SJ206KVM, SJ205KVM, SJRYZEN101 & SJRYZEN102 are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: The issue has been resolved with the exception of 4 nodes which are still offline: SJ206KVM, SJ214KVM, SJ211KVM, and SJ207KVM We are investigating the issue of these 4 nodes (SJ206KVM, SJ214KVM, SJ211KVM, and SJ207KVM) and will share another update within this status incident once more information is available. UPDATE: We resolved the issue with connectivity on those 4 nodes. All nodes mentioned in this status incident are now back online. If your VM is hosted within any of these mentioned nodes - you should be back online by now, but if you are still experiencing issues, please open a support ticket and we'll be sure to assist.

Scheduled Maintenance - 7950XNY202

RackNerd Status — Fri, 05 Jan 2024 17:46:00 +0000

The following node will be going offline shortly for scheduled maintenance. Affected customers were already sent an email earlier with the maintenance details. 7950XNY202 We will update this status incident once the maintenance window has been completed. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - Partial network outage in Chicago

RackNerd Status — Fri, 05 Jan 2024 14:57:00 +0000

We are aware of a partial network outage in Chicago. Our upstream providers and network engineers are looking into this further, and we will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - CHI113KVM

RackNerd Status — Fri, 05 Jan 2024 12:52:00 +0000

We are aware that CHI113KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - SJ170KVM

RackNerd Status — Fri, 05 Jan 2024 09:10:00 +0000

We are aware that SJ170KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - ALTRYZEN100

RackNerd Status — Fri, 05 Jan 2024 06:04:00 +0000

We are aware that ALTRYZEN100 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

outage - SJ211KVM

RackNerd Status — Thu, 04 Jan 2024 22:05:00 +0000

Outage - NYRN101KVM

RackNerd Status — Thu, 04 Jan 2024 07:01:00 +0000

Outage - LAXSSD6007nerd7DC02, LAXSSD6009nerd7DC02, LAXSSD6006nerd7DC02, LAXSSD6000nerd7DC02 and LAXSSD6008nerd7DC02

RackNerd Status — Wed, 03 Jan 2024 10:30:00 +0000

We are aware that LAXSSD6007nerd7DC02, LAXSSD6009nerd7DC02, LAXSSD6006nerd7DC02, LAXSSD6000nerd7DC02 and LAXSSD6008nerd7DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN101KVM

RackNerd Status — Tue, 02 Jan 2024 12:43:00 +0000

OUTAGE - LAXSSD3010nerd3DC02

RackNerd Status — Tue, 02 Jan 2024 05:15:00 +0000

We are aware that LAXSSD3010nerd3DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRYZEN101

RackNerd Status — Mon, 01 Jan 2024 16:00:00 +0000

OUTAGE - CHI115KVM

RackNerd Status — Mon, 01 Jan 2024 08:41:00 +0000

OUTAGE - NYRYZEN101

RackNerd Status — Sun, 31 Dec 2023 09:18:00 +0000

OUTAGE - DAL111KVM

RackNerd Status — Sun, 31 Dec 2023 01:29:00 +0000

OUTAGE - CHI116KVM

RackNerd Status — Sat, 30 Dec 2023 07:38:00 +0000

OUTAGE - DAL107KVM

RackNerd Status — Sat, 30 Dec 2023 06:01:00 +0000

OUTAGE - 7950XNY205

RackNerd Status — Fri, 29 Dec 2023 15:41:00 +0000

OUTAGE - SEA109KVM

RackNerd Status — Fri, 29 Dec 2023 06:23:00 +0000

OUTAGE - LAXSSD5003nerd3DC02

RackNerd Status — Fri, 29 Dec 2023 06:19:00 +0000

We are aware that LAXSSD5003nerd3DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: We are still looking into the issue on this server -- it does appear to be hardware-related. On-site datacenter engineers are actively working on it. UPDATE: A resolution path is underway and actively being implemented by the technicians. We are continuing to monitor this, and we will update this status incident again once a full conclusion has been reached. UPDATE: A resolution strategy has been identified and put into motion (affected clients were sent an email with details). We will be closing out this status incident at this time, we remain available 24x7 to assist. Please feel free to reach out to us via support ticket if you have any questions.

OUTAGE - NYRN109KVM

RackNerd Status — Thu, 28 Dec 2023 14:38:00 +0000

We are aware that NYRN109KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ205KVM

RackNerd Status — Thu, 28 Dec 2023 13:22:00 +0000

We are aware that SJ205KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - ASH103KVM

RackNerd Status — Wed, 27 Dec 2023 16:33:00 +0000

We are aware that ASH103KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - ATL140KVM

RackNerd Status — Wed, 27 Dec 2023 13:36:00 +0000

Outage - SJ178KVM

RackNerd Status — Wed, 27 Dec 2023 09:46:00 +0000

Outage - 7950XNY206

RackNerd Status — Wed, 27 Dec 2023 04:12:00 +0000

We are aware that 7950XNY206 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

outage - 7950XNY203

RackNerd Status — Tue, 26 Dec 2023 20:11:00 +0000

OUTAGE - SJ182KVM

RackNerd Status — Tue, 26 Dec 2023 08:59:00 +0000

Partial Network Outage - Atlanta Datacenter Location

RackNerd Status — Mon, 25 Dec 2023 15:04:00 +0000

We are aware that there is currently a partial network outage in our Atlanta datacenter location impacting some routes. Affected host-nodes - ATL135KVM ATL110KVM ATL133KVM ATL101KVM ATL106KVM ATL134KVM Our network engineering team is currently looking into this further. We will have more information on this shortly. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Partial network outage in our France datacenter

RackNerd Status — Mon, 25 Dec 2023 12:50:00 +0000

We are aware that Partial outage on France server location - currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SG1000, SG2000, SG3000 Shared Hosting Servers

RackNerd Status — Mon, 25 Dec 2023 09:16:00 +0000

We are aware that SG1000, SG2000, SG3000 Shared Hosting Servers are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: As this looks to be a network-related issue impacting these servers - the issue has been escalated. Our upstream and network engineers are actively looking into the issue. We will update this status page with more information once we have an update from them. We appreciate your patience and please know that this is our top priority to bring back online. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DAL126KVM

RackNerd Status — Sun, 24 Dec 2023 17:25:00 +0000

Outage - DAL126KVM

RackNerd Status — Sun, 24 Dec 2023 07:12:00 +0000

OUTAGE - NYRYZEN101

RackNerd Status — Sat, 23 Dec 2023 20:44:00 +0000

OUTAGE - SJ182KVM

RackNerd Status — Sat, 23 Dec 2023 18:58:00 +0000

OUTAGE - DAL126KVM

RackNerd Status — Sat, 23 Dec 2023 12:39:00 +0000

OUTAGE - LAXSSD4010nerd6DC02

RackNerd Status — Fri, 22 Dec 2023 16:03:00 +0000

We are aware that LAXSSD4010nerd6DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRYZEN101

RackNerd Status — Fri, 22 Dec 2023 10:47:00 +0000

OUTAGE - Partial network outage in our France datacenter

RackNerd Status — Thu, 21 Dec 2023 22:19:00 +0000

We are aware that there is currently a partial network outage in our France datacenter location impacting some routes. Our network engineering team is currently looking into this further. We will have more information on this shortly. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SEA108KVM

RackNerd Status — Thu, 21 Dec 2023 17:01:00 +0000

OUTAGE - NYRN213KVM

RackNerd Status — Wed, 20 Dec 2023 18:31:00 +0000

OUTAGE - NYRN212KVM

RackNerd Status — Wed, 20 Dec 2023 18:05:00 +0000

Outage - NYRN111KVM

RackNerd Status — Wed, 20 Dec 2023 05:58:00 +0000

Partial Network Outage - Strasbourg, France Datacenter Location

RackNerd Status — Mon, 18 Dec 2023 18:34:00 +0000

We are investigating a DDoS attack impacting a number of nodes in our Strasbourg, France datacenter location, and will provide additional updates on this matter once we have more information. UPDATE: This was resolved within 7 minutes of the incident, we apologize for the brief interruption. Services should be back online and accessible at this time.

Outage -CHI112KVM

RackNerd Status — Mon, 18 Dec 2023 17:05:00 +0000

OUTAGE - MIA1000 Shared Hosting Server

RackNerd Status — Mon, 18 Dec 2023 13:59:00 +0000

Outage - 7950XNY201

RackNerd Status — Mon, 18 Dec 2023 06:05:00 +0000

Outage - DAL121KVM

RackNerd Status — Mon, 18 Dec 2023 03:53:00 +0000

OUTAGE - NYRN115KVM

RackNerd Status — Mon, 18 Dec 2023 03:04:00 +0000

Outage - NYRN214KVM

RackNerd Status — Sun, 17 Dec 2023 09:14:00 +0000

OUTAGE - NYRN149KVM

RackNerd Status — Sun, 17 Dec 2023 01:04:00 +0000

We are aware that NYRN149KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRYZEN101

RackNerd Status — Sat, 16 Dec 2023 20:36:00 +0000

OUTAGE - SJ147KVM

RackNerd Status — Fri, 15 Dec 2023 16:52:00 +0000

We are aware that SJ147KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ202KVM

RackNerd Status — Fri, 15 Dec 2023 05:02:00 +0000

We are aware that SJ202KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - DAL144KVM

RackNerd Status — Tue, 12 Dec 2023 11:26:00 +0000

We are aware that DAL144KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. Update : This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - CHI134KVM

RackNerd Status — Tue, 12 Dec 2023 10:08:00 +0000

We are aware that CHI134KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - NYRN165KVM

RackNerd Status — Tue, 12 Dec 2023 02:13:00 +0000

OUTAGE - 7950XNY205

RackNerd Status — Mon, 11 Dec 2023 10:53:00 +0000

OUTAGE - SG3000 (One Shared/Reseller Hosting Server in Singapore)

RackNerd Status — Sun, 10 Dec 2023 13:42:00 +0000

We are aware that SG3000 (One Shared/Reseller Hosting Server in Singapore) is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Partial Network Outage - France Nodes

RackNerd Status — Thu, 07 Dec 2023 18:11:00 +0000

We are aware of a partial network outage in our France datacenter location. Please standby while we look into this further, we will share additional updates once available. UPDATE: The temporary routing issue has now been fully resolved and services are now stable. We apologize for the inconvenience this slight blip may have caused. If you are still experiencing any issues, feel free to reach out to us and we'd be happy to help.

OUTAGE - FR102KVM

RackNerd Status — Thu, 07 Dec 2023 15:20:00 +0000

We are aware that FR102KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SEA118KVM

RackNerd Status — Thu, 07 Dec 2023 14:05:00 +0000

OUTAGE - SJ177KVM

RackNerd Status — Wed, 06 Dec 2023 09:30:00 +0000

OUTAGE - SEA105KVM

RackNerd Status — Tue, 05 Dec 2023 12:34:00 +0000

We are aware that SEA105KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Scheduled Maintenance - Singapore Datacenter

RackNerd Status — Mon, 04 Dec 2023 22:51:00 +0000

A scheduled maintenance window event is currently ongoing for our Singapore datacenter location. Affected clients were sent an e-mail notification regarding this scheduled maintenance event earlier along with full details. This maintenance is now in progress, and being actively worked on. We will provide additional updates within this status incident once available. Thank you. UPDATE: This is still actively being worked on. We will continue to share additional updates within this status incident once we know more information. UPDATE: Everything is moving along at a good pace and we are on track for this to be completed before the original maintenance end time. We will continue to share additional updates within this status incident once more info is available. Thank you for your patience! UPDATE: Servers have been successfully transported safely to the new Singapore facility. We will share additional updates once available. UPDATE: sg3000 - We have completed the maintenance for this node. Please standby for further updates for the remaining servers. UPDATE: At this stage, all servers have been successfully racked at the new facility, and we're currently in the process of configuring the networking aspect of things. We are nearing the finish line of the maintenance window here and we appreciate your patience. Once we have additional details or information to share, we will be sure to do so within this status page incident. UPDATE: The maintenance was completed as of approximately two hours ago and things have been stable since, we will be closing out this status incident as resolved now.

OUTAGE - LAXSSD3002nerd3DC02

RackNerd Status — Mon, 04 Dec 2023 14:20:00 +0000

We are aware that LAXSSD3002nerd3DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - LAXSSD3016nerd3DC02

RackNerd Status — Mon, 04 Dec 2023 14:00:00 +0000

OUTAGE - FIBER6 Shared Hosting Server

RackNerd Status — Mon, 04 Dec 2023 11:33:00 +0000

OUTAGE - NYRN111KVM

RackNerd Status — Sun, 03 Dec 2023 22:23:00 +0000

OUTAGE - 7950XNY204

RackNerd Status — Sun, 03 Dec 2023 18:19:00 +0000

We are aware that 7950XNY204 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: The repeated issues on this node appear to be linked to a network interface firmware issue. This has since been corrected, and we will continue to monitor the status of this server closely. Thank you for your understanding and we apologize for any inconvenience caused. All VM's hosted on this server are now back online.

OUTAGE - 7950XNY204

RackNerd Status — Sat, 02 Dec 2023 16:33:00 +0000

We are aware that 7950XNY204 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SEA108KVM

RackNerd Status — Sat, 02 Dec 2023 16:24:00 +0000

OUTAGE - SEA113KVM

RackNerd Status — Fri, 01 Dec 2023 19:51:00 +0000

OUTAGE - NYRN103KVM

RackNerd Status — Fri, 01 Dec 2023 17:41:00 +0000

OUTAGE - DAL138KVM

RackNerd Status — Fri, 01 Dec 2023 06:46:00 +0000

OUTAGE - LAXSSD7003nerd2DC02

RackNerd Status — Fri, 01 Dec 2023 02:28:00 +0000

OUTAGE - NYRN112KVM

RackNerd Status — Thu, 30 Nov 2023 11:14:00 +0000

OUTAGE - MIA3000 Shared hosting server

RackNerd Status — Wed, 29 Nov 2023 16:18:00 +0000

We are aware that MIA3000 Shared hosting server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This server appears to be under a DDoS attack. We have enabled advanced mitigation to mitigate the attack, and websites are loading at this time. Please note that you may experience false positives from third party monitoring services during this time due to enhanced mitigation measures in place. UPDATE: This is now fully resolved and attack has been fully mitigated.

OUTAGE - SJ198KVM

RackNerd Status — Wed, 29 Nov 2023 15:09:00 +0000

OUTAGE - NYRN217KVM

RackNerd Status — Wed, 29 Nov 2023 13:24:00 +0000

We are aware that NYRN217KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

CHI112KVM

RackNerd Status — Wed, 29 Nov 2023 04:50:00 +0000

We are aware that CHI112KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

DAL111KVM

RackNerd Status — Wed, 29 Nov 2023 04:03:00 +0000

We are aware that DAL111KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - 7950XNY201

RackNerd Status — Tue, 28 Nov 2023 13:50:00 +0000

OUTAGE - CHI117KVM

RackNerd Status — Tue, 28 Nov 2023 09:30:00 +0000

OUTAGE - DAL126KVM

RackNerd Status — Mon, 27 Nov 2023 23:33:00 +0000

[SCHEDULED MAINTENANCE] Backend Related Improvements -- NON CLIENT IMPACTING

RackNerd Status — Mon, 27 Nov 2023 21:10:00 +0000

RackNerd's Website and Client Portal will be undergoing scheduled maintenance for backend related improvements at the following timeframe: Maintenance Start Date: November 28, 2023 Maintenance Start Time: 10:30 AM PST Maintenance End Time: 11:00 AM PST Affected Services: RackNerd Website & RackNerd Client Portal Scope of Work: We will be implementing backend related improvements/updates to the above services. The frontend of our website and the client area portal may be unavailable for up to 30 minutes during this time. Client servers will not be affected, and will remain online. If you require assistance during this maintenance timeframe, please e-mail us at support@racknerd.com, or submit a support ticket in our client area after the maintenance window is completed. We will be moving this status incident to active once the maintenance window commences. UPDATE: This maintenance is about to commence. We will share another update once this is completed. UPDATE #2: This maintenance is now completed, and our website and client portals are now available again. We will be closing out this status incident as resolved now. Feel free to open a support ticket if you have any questions.

OUTAGE - NYRYZEN101

RackNerd Status — Mon, 27 Nov 2023 02:11:00 +0000

OUTAGE - 7950XNY205

RackNerd Status — Sun, 26 Nov 2023 07:23:00 +0000

OUTAGE - CHI115KVM

RackNerd Status — Sun, 26 Nov 2023 06:37:00 +0000

OUTAGE - NYRN101KVM

RackNerd Status — Sun, 26 Nov 2023 01:01:00 +0000

OUTAGE - 7950XNY203

RackNerd Status — Sun, 26 Nov 2023 00:45:00 +0000

OUTAGE - SEA109KVM

RackNerd Status — Sat, 25 Nov 2023 18:15:00 +0000

OUTAGE - FR104KVM

RackNerd Status — Sat, 25 Nov 2023 08:23:00 +0000

OUTAGE - SJ172KVM

RackNerd Status — Fri, 24 Nov 2023 22:24:00 +0000

We are aware that SJ172KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN101KVM

RackNerd Status — Fri, 24 Nov 2023 02:06:00 +0000

OUTAGE - NJ111KVM

RackNerd Status — Thu, 23 Nov 2023 18:54:00 +0000

We are aware that NJ111KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - MIA2000 Shared Hosting Server

RackNerd Status — Thu, 23 Nov 2023 13:49:00 +0000

OUTAGE - 7950XNY204

RackNerd Status — Thu, 23 Nov 2023 11:13:00 +0000

We are aware that 7950XNY204 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ155KVM

RackNerd Status — Thu, 23 Nov 2023 04:00:00 +0000

OUTAGE - CHI114KVM

RackNerd Status — Wed, 22 Nov 2023 08:35:00 +0000

OUTAGE - NYRN112KVM

RackNerd Status — Wed, 22 Nov 2023 08:24:00 +0000

OUTAGE - NYRN115KVM

RackNerd Status — Tue, 21 Nov 2023 16:24:00 +0000

OUTAGE - MIA1000 Shared Hosting Server

RackNerd Status — Tue, 21 Nov 2023 13:39:00 +0000

OUTAGE - 7950XNY204

RackNerd Status — Tue, 21 Nov 2023 10:41:00 +0000

We are aware that 7950XNY204 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - 7950XNY202

RackNerd Status — Tue, 21 Nov 2023 10:18:00 +0000

We are aware that 7950XNY202is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DAL108KVM

RackNerd Status — Tue, 21 Nov 2023 09:39:00 +0000

OUTAGE - SJ205KVM

RackNerd Status — Tue, 21 Nov 2023 06:19:00 +0000

OUTAGE - NYRN207KVM

RackNerd Status — Tue, 21 Nov 2023 05:28:00 +0000

We are aware that NYRN207KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

[SCHEDULED MAINTENANCE] RackNerd Website, Client Area, and SolusVM

RackNerd Status — Mon, 20 Nov 2023 17:41:00 +0000

RackNerd's website will be undergoing scheduled maintenance at the following timeframe: Maintenance Start Date: November 21, 2023 Maintenance Start Time: 11:00 AM PST Maintenance End Time: 11:30 AM PST During this maintenance, we will be adding additional resources and performing other related updates to our underlying infrastructure that empowers our website (racknerd.com), client portal (my.racknerd.com) and SolusVM Control Panel. This upgrade is in response to increased traffic and demand. Our website and client portal features may be unavailable for up to 30 minutes during this time. Client services will not be affected, and will remain online as usual. If you require assistance during this maintenance timeframe, we will remain available via email during the maintenance at support@racknerd.com, or alternatively you may submit a support ticket in our client area after the maintenance window is completed. We will be moving this status incident to active once the maintenance window commences. UPDATE: This maintenance is about to commence. We will share another update once this is completed. UPDATE #2: This maintenance is now completed, and our website and client portals are now available again. We will be closing out this status incident as resolved now. Feel free to open a support ticket if you have any questions.

OUTAGE - NYRN192KVM

RackNerd Status — Mon, 20 Nov 2023 09:36:00 +0000

We are aware that NYRN192KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - CHI160KVM

RackNerd Status — Sun, 19 Nov 2023 23:32:00 +0000

OUTAGE - NYRN101KVM

RackNerd Status — Sun, 19 Nov 2023 18:38:00 +0000

OUTAGE - CHI116KVM

RackNerd Status — Sun, 19 Nov 2023 06:42:00 +0000

OUTAGE - SJ161KVM

RackNerd Status — Sat, 18 Nov 2023 09:14:00 +0000

OUTAGE - MIA1000 Shared Hosting Server

RackNerd Status — Sat, 18 Nov 2023 05:21:00 +0000

OUTAGE - DAL138KVM

RackNerd Status — Fri, 17 Nov 2023 12:55:00 +0000

OUTAGE - DAL109KVM

RackNerd Status — Fri, 17 Nov 2023 12:15:00 +0000

OUTAGE - SEA108KVM

RackNerd Status — Fri, 17 Nov 2023 04:07:00 +0000

OUTAGE - DAL117KVM,DAL116KVM and DAL121KVM

RackNerd Status — Fri, 17 Nov 2023 03:39:00 +0000

We are aware that DAL117KVM, DAL116KVM, and DAL121KVM are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - CHI105KVM

RackNerd Status — Fri, 17 Nov 2023 02:14:00 +0000

OUTAGE - DAL144KVM

RackNerd Status — Thu, 16 Nov 2023 13:05:00 +0000

OUTAGE - DE1000 (One Shared/Reseller Hosting Server in Frankfurt Germany)

RackNerd Status — Wed, 15 Nov 2023 15:35:00 +0000

We are aware that DE1000 (One Shared/Reseller Hosting Server in Frankfurt Germany) is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DAL126KVM

RackNerd Status — Wed, 15 Nov 2023 04:57:00 +0000

OUTAGE - MIA1000 (One Shared/Reseller Hosting Server in Miami)

RackNerd Status — Mon, 13 Nov 2023 05:15:00 +0000

OUTAGE - DAL111KVM

RackNerd Status — Sat, 11 Nov 2023 23:58:00 +0000

OUTAGE - MIA2000 (One Shared/Reseller Hosting Server in Miami)

RackNerd Status — Thu, 09 Nov 2023 12:59:00 +0000

OUTAGE - SEA109KVM

RackNerd Status — Wed, 08 Nov 2023 09:13:00 +0000

OUTAGE - MIA1000 (One Shared/Reseller Hosting Server in Miami)

RackNerd Status — Mon, 06 Nov 2023 21:33:00 +0000

OUTAGE - NJ105KVM

RackNerd Status — Sun, 05 Nov 2023 08:29:00 +0000

We are aware that NJ105KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - New York Datacenter Location

RackNerd Status — Sun, 05 Nov 2023 08:02:00 +0000

We are aware that there is currently a partial network outage in our New York datacenter location impacting some routes. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DAL107KVM

RackNerd Status — Sun, 05 Nov 2023 00:35:00 +0000

OUTAGE - NYRN115KVM

RackNerd Status — Sat, 04 Nov 2023 22:34:00 +0000

OUTAGE - LAXSSD770nerd1DC02

RackNerd Status — Sat, 04 Nov 2023 22:27:00 +0000

We are aware that LAXSSD770nerd1DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - ATL115KVM

RackNerd Status — Fri, 03 Nov 2023 16:44:00 +0000

OUTAGE - NJ102KVM

RackNerd Status — Fri, 03 Nov 2023 15:29:00 +0000

OUTAGE - DAL131KVM

RackNerd Status — Fri, 03 Nov 2023 08:04:00 +0000

We are aware that DAL131KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DAL109KVM, DAL126KVM

RackNerd Status — Thu, 02 Nov 2023 20:23:00 +0000

We are aware that DAL109KVM and DAL126KVM are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: DAL109KVM - This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. Please standby for the updates on DAL126KVM UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - MIA2000 (One Shared/Reseller Hosting Server in Miami)

RackNerd Status — Thu, 02 Nov 2023 12:59:00 +0000

OUTAGE - SEA133KVM

RackNerd Status — Wed, 01 Nov 2023 14:04:00 +0000

We are aware that SEA133KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE : It's down again UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ156KVM

RackNerd Status — Wed, 01 Nov 2023 13:23:00 +0000

We are aware that SJ156KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ177KVM

RackNerd Status — Wed, 01 Nov 2023 08:55:00 +0000

SJ196KVM

RackNerd Status — Wed, 01 Nov 2023 01:21:00 +0000

OUTAGE - NYRN146KVM

RackNerd Status — Tue, 31 Oct 2023 21:08:00 +0000

OUTAGE - SEA109KVM

RackNerd Status — Tue, 31 Oct 2023 15:23:00 +0000

OUTAGE - SJ182KVM

RackNerd Status — Tue, 31 Oct 2023 11:55:00 +0000

OUTAGE - SEA134KVM

RackNerd Status — Tue, 31 Oct 2023 07:30:00 +0000

OUTAGE - SEA134KVM

RackNerd Status — Tue, 31 Oct 2023 06:43:00 +0000

OUTAGE - DAL121KVM

RackNerd Status — Tue, 31 Oct 2023 05:08:00 +0000

OUTAGE - NYRN197KVM

RackNerd Status — Mon, 30 Oct 2023 16:53:00 +0000

OUTAGE - MIA1000 (One Shared/Reseller Hosting Server in Miami)

RackNerd Status — Mon, 30 Oct 2023 13:34:00 +0000

OUTAGE - FR109KVM

RackNerd Status — Sun, 29 Oct 2023 18:33:00 +0000

We are aware that FR109KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - Fiber6 (One Shared/Reseller Hosting Server in Los Angeles)

RackNerd Status — Sun, 29 Oct 2023 14:16:00 +0000

We are aware that Fiber6 (One Shared/Reseller Hosting Server in Los Angeles) is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - CHI117KVM

RackNerd Status — Sun, 29 Oct 2023 13:59:00 +0000

OUTAGE - DAL107KVM

RackNerd Status — Sat, 28 Oct 2023 13:46:00 +0000

OUTAGE - DAL109KVM

RackNerd Status — Sat, 28 Oct 2023 00:56:00 +0000

OUTAGE - DAL111KVM

RackNerd Status — Fri, 27 Oct 2023 09:02:00 +0000

OUTAGE - CHI114KVM

RackNerd Status — Fri, 27 Oct 2023 08:22:00 +0000

OUTAGE - SEA108KVM

RackNerd Status — Fri, 27 Oct 2023 05:26:00 +0000

OUTAGE - MIA1000 (One Shared/Reseller Hosting Server in Miami)

RackNerd Status — Wed, 25 Oct 2023 22:25:00 +0000

Outage - MIA1000 Shared Hosting Server

RackNerd Status — Wed, 25 Oct 2023 05:13:00 +0000

OUTAGE - NYRN131KVM

RackNerd Status — Tue, 24 Oct 2023 14:42:00 +0000

OUTAGE - NYRN187KVM

RackNerd Status — Tue, 24 Oct 2023 14:21:00 +0000

Scheduled Datacenter Migration - New Jersey

RackNerd Status — Tue, 24 Oct 2023 03:37:00 +0000

A datacenter migration is currently ongoing for our New Jersey datacenter location. Affected clients were already sent an e-mail notification regarding this event last month, along with full details. The timeframe provided to us by our datacenter provider in this location is as follows: START TIME: 10/24/2023 12:00 AM Eastern END TIME: 10/24/2023 12:00 PM Eastern We will provide additional updates within this status incident once available. Thank you. UPDATE: The migration process is actively being worked on by datacenter engineers. We anticipate a smooth transition and all IPs will remain the same. We will continue to share additional updates within this status incident once we know more information. UPDATE: Things are still moving along at a good pace, and the servers are actively in the process of being transported by vehicle. We sincerely appreciate your patience and we will update once additional information is available. UPDATE: The datacenter technicians are nearing arrival to the destination facility and we will provide additional updates once available. UPDATE: The servers have safely arrived to the destination facility a little while ago, and we are preparing to rack the servers. We’ll continue to share updates within this status incident as they become available. UPDATE: Most servers are re-racked and back online, we are working on the final batch at the moment and should be 100% completed shortly. UPDATE: The datacenter migration has been completed successfully and all services are now back online. Feel free to open a ticket with us if you require any assistance.

OUTAGE - NYRN185KVM

RackNerd Status — Sun, 22 Oct 2023 11:38:00 +0000

OUTAGE - DAL111KVM

RackNerd Status — Sat, 21 Oct 2023 13:39:00 +0000

DAL125KVM - Maintenance Event

RackNerd Status — Fri, 20 Oct 2023 21:04:00 +0000

DAL125KVM will be going offline shortly for a maintenance window. Affected customers on this host node were sent an email earlier with the details. We will update this status incident once additional information is available. UPDATE: This is now completed.

OUTAGE - LAXSSD4033nerd6DC02

RackNerd Status — Fri, 20 Oct 2023 13:41:00 +0000

We are aware that LAXSSD4033nerd6DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SEA109KVM

RackNerd Status — Fri, 20 Oct 2023 12:08:00 +0000

Partial Network Outage - Atlanta Datacenter Location - ATL108KVM ATL103KVM ATL124KVM ATL102KVM ATL107KVM

RackNerd Status — Wed, 18 Oct 2023 06:38:00 +0000

We are aware that there is currently a partial network outage in a few host-nodes of our ATLANTA LOCATION datacenter location - ATL108KVM ATL103KVM ATL124KVM ATL102KVM ATL107KVM impacting some routes. Our network engineering team is currently looking into this further. We will have more information on this shortly. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - LAXSSD4013nerd6DC02

RackNerd Status — Wed, 18 Oct 2023 01:02:00 +0000

We are aware that LAXSSD4013nerd6DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN111KVM

RackNerd Status — Mon, 16 Oct 2023 06:25:00 +0000

OUTAGE - MIA1000 Shared Hosting Server

RackNerd Status — Mon, 16 Oct 2023 00:32:00 +0000

Scheduled Maintenance - Nodes: NYRN138KVM, NYRN146KVM

RackNerd Status — Sun, 15 Oct 2023 17:46:00 +0000

The following nodes will be going offline shortly for scheduled maintenance. Affected customers were already sent an email earlier with the maintenance details. NYRN138KVM, NYRN146KVM We will update this status incident once the maintenance window has been completed. UPDATE :The maintenance has been completed successfully for NYRN146KVM. If you are still experiencing any issues, please open a support ticket, and we'd be happy to assist. Please stand by for further updates on NYRN138KVM. UPDATE: This is now completed for NYRN138KVM as well. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - MIA2000 (One Shared/Reseller Hosting Server in Miami)

RackNerd Status — Sun, 15 Oct 2023 13:12:00 +0000

OUTAGE - DAL137KVM

RackNerd Status — Sat, 14 Oct 2023 09:48:00 +0000

OUTAGE - MIA1000 (One Shared/Reseller Hosting Server in Miami)

RackNerd Status — Sat, 14 Oct 2023 05:14:00 +0000

OUTAGE - DAL137KVM

RackNerd Status — Sat, 14 Oct 2023 04:57:00 +0000

OUTAGE - DAL137KVM

RackNerd Status — Sat, 14 Oct 2023 01:17:00 +0000

OUTAGE - SJ201KVM

RackNerd Status — Fri, 13 Oct 2023 21:06:00 +0000

OUTAGE - DAL137KVM

RackNerd Status — Fri, 13 Oct 2023 12:15:00 +0000

OUTAGE - NYRN101KVM

RackNerd Status — Fri, 13 Oct 2023 08:20:00 +0000

OUTAGE - SEA105KVM

RackNerd Status — Thu, 12 Oct 2023 16:41:00 +0000

We are aware that SEA105KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN112KVM

RackNerd Status — Wed, 11 Oct 2023 19:30:00 +0000

OUTAGE - DAL162KVM

RackNerd Status — Wed, 11 Oct 2023 18:50:00 +0000

OUTAGE - SG1000 and SG3000 (Shared/Reseller Hosting Server in Singapore)

RackNerd Status — Wed, 11 Oct 2023 08:02:00 +0000

We are aware that SG1000 and SG3000 are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN101KVM

RackNerd Status — Wed, 11 Oct 2023 06:05:00 +0000

OUTAGE - MIA1000 (Shared/Reseller Hosting Server in Miami)

RackNerd Status — Wed, 11 Oct 2023 05:19:00 +0000

OUTAGE - NYRN101KVM

RackNerd Status — Tue, 10 Oct 2023 03:02:00 +0000

Los Angeles DC-02 - Partial Network Outage

RackNerd Status — Mon, 09 Oct 2023 14:21:00 +0000

We are aware of a partial network outage impacting our Los Angeles DC-02 location. Network engineers at the upstream are currently looking into this and we will update this status incident once we have more information available. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ135KVM

RackNerd Status — Mon, 09 Oct 2023 12:16:00 +0000

We are aware that SJ135KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SEA109KVM

RackNerd Status — Mon, 09 Oct 2023 08:22:00 +0000

OUTAGE - fiber8 Shared Hosting Server

RackNerd Status — Mon, 09 Oct 2023 06:34:00 +0000

OUTAGE - NYRN101KVM

RackNerd Status — Mon, 09 Oct 2023 06:08:00 +0000

OUTAGE - DAL108KVM

RackNerd Status — Mon, 09 Oct 2023 04:04:00 +0000

Atlanta - Partial Outage

RackNerd Status — Sun, 08 Oct 2023 02:07:00 +0000

We are investigating a partial outage in our Atlanta datacenter location. We will update this incident with additional information once available. UPDATE: This looks to be impacting only one of our cabinets in this location (Rack 5.3.15) -- in this cabinet, the following host nodes are impacted: ATL100KVM, ATLRYZEN103, ATL132KVM, ATL116KVM, ATL104KVM, ATLRYZEN101, ATL135KVM, ATL129KVM, and ATL108KVM We are currently awaiting feedback from the remote hands team for further feedback on this. We appreciate your patience and will post another update once available. UPDATE: We received a response from the datacenter team just now that they are working on this rack at this time. We believe the outage at this time to be PDU/power related. We hope to have this resolved very soon and we will update once we have additional information on this matter. UPDATE: Good news that the following host-nodes are back online – ATLRYZEN103 ATL132KVM ATL104KVM ATL135KVM ATL108KVM – Please standby for further updates on the status of the rest of the nodes in outage. UPDATE: This particular host-node is back online at the moment - ATLRYZEN101 - We will update this incident with additional information once available. UPDATE: Except this particular host-node - ATL116KVM , all other nodes are back online. We would resolve the pending node in outage shortly. Please standby for further updates on the status of the node in outage. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE -NEW YORK - NYRN194KVM NYRN193KVM NYRN154KVM

RackNerd Status — Sat, 07 Oct 2023 12:59:00 +0000

We are aware that NYRN194KVM NYRN193KVM NYRN154KVM host-nodes from our New York server location are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ201KVM

RackNerd Status — Thu, 05 Oct 2023 04:49:00 +0000

OUTAGE - MIA1000 (Shared/Reseller Hosting Server in Miami)

RackNerd Status — Wed, 04 Oct 2023 13:24:00 +0000

OUTAGE - SEA109KVM

RackNerd Status — Wed, 04 Oct 2023 09:21:00 +0000

OUTAGE - fiber10 Shared Hosting Server

RackNerd Status — Tue, 03 Oct 2023 12:23:00 +0000

OUTAGE - NYRN157KVM

RackNerd Status — Tue, 03 Oct 2023 08:09:00 +0000

OUTAGE - MIA1000 (Shared/Reseller Hosting Server in Miami)

RackNerd Status — Tue, 03 Oct 2023 05:16:00 +0000

OUTAGE - DAL107KVM

RackNerd Status — Mon, 02 Oct 2023 22:48:00 +0000

OUTAGE - NYRN101KVM

RackNerd Status — Mon, 02 Oct 2023 15:28:00 +0000

OUTAGE - CHI117KVM

RackNerd Status — Sun, 01 Oct 2023 20:43:00 +0000

Scheduled Maintenance - Nodes: SJ132KVM, SJ127KVM, SJ128KVM, SJ203KVM. SJ157KVM. SJRYZEN101, SJRYZEN102

RackNerd Status — Sun, 01 Oct 2023 17:24:00 +0000

The following nodes will be going offline shortly for scheduled maintenance. Affected customers were already sent an email earlier with the maintenance details. SJ132KVM, SJ127KVM, SJ128KVM, SJ203KVM. SJ157KVM. SJRYZEN101, SJRYZEN102 We will update this status incident once the maintenance window has been completed. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SEA109KVM

RackNerd Status — Sun, 01 Oct 2023 07:19:00 +0000

OUTAGE - SJ129KVM

RackNerd Status — Sat, 30 Sep 2023 20:07:00 +0000

OUTAGE - NYRN113KVM

RackNerd Status — Sat, 30 Sep 2023 19:08:00 +0000

OUTAGE - SJ203KVM

RackNerd Status — Sat, 30 Sep 2023 16:48:00 +0000

We are aware that SJ203KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ203KVM

RackNerd Status — Sat, 30 Sep 2023 13:59:00 +0000

OUTAGE - SJ180KVM

RackNerd Status — Fri, 29 Sep 2023 14:49:00 +0000

OUTAGE - NYRN168KVM

RackNerd Status — Thu, 28 Sep 2023 19:56:00 +0000

OUTAGE - DAL108KVM

RackNerd Status — Wed, 27 Sep 2023 05:14:00 +0000

OUTAGE - DAL121KVM

RackNerd Status — Wed, 27 Sep 2023 04:15:00 +0000

OUTAGE -SJ198KVM and SJRYZEN101

RackNerd Status — Tue, 26 Sep 2023 09:45:00 +0000

We are aware that SJ198KVM and SJRYZEN101 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJRYZEN102

RackNerd Status — Tue, 26 Sep 2023 09:02:00 +0000

OUTAGE - SEA109KVM

RackNerd Status — Tue, 26 Sep 2023 08:05:00 +0000

OUTAGE - MIA2000

RackNerd Status — Tue, 26 Sep 2023 03:09:00 +0000

Partial Network Outage - Strasbourg, France Datacenter Location

RackNerd Status — Mon, 25 Sep 2023 10:06:00 +0000

We are investigating a DDoS attack impacting a number of nodes in our Strasbourg, France datacenter location, and will provide additional updates on this matter once we have more information. UPDATE: DDoS filtering is active across the network, including ICMP filtering. That being said, you may notice false positives in third party monitoring services during this time due to the nature of the DDoS filtering, though services should be online and accessible. If you are still experiencing any issues, please attempt to reboot your VPS from within the SolusVM control panel, or open a support ticket for assistance from our Technical Support team. We will continue to monitor this situation closely to ensure network uptime. We will move this incident to "Watching" status for the meantime. UPDATE: This is fully resolved.

OUTAGE - LAXSSD4033nerd6DC02

RackNerd Status — Mon, 25 Sep 2023 03:23:00 +0000

OUTAGE - LAXSSD4033nerd6DC02

RackNerd Status — Mon, 25 Sep 2023 02:49:00 +0000

OUTAGE - LAXSSD4033nerd6DC02 LAXSSD4039nerd6DC02 LAXSSD4038nerd6DC02 & LAXSSD4031nerd6DC02

RackNerd Status — Mon, 25 Sep 2023 02:07:00 +0000

We are aware that LAXSSD4033nerd6DC02 LAXSSD4039nerd6DC02 LAXSSD4038nerd6DC02 & LAXSSD4031nerd6DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - MIA1000 (One Shared/Reseller Hosting Server in Miami)

RackNerd Status — Mon, 25 Sep 2023 00:49:00 +0000

OUTAGE -LAXSSD4033nerd6DC02 , LAXSSD4039nerd6DC02, LAXSSD4031nerd6DC02 and LAXSSD4038nerd6DC02

RackNerd Status — Sun, 24 Sep 2023 12:44:00 +0000

We are aware that LAXSSD4033nerd6DC02 , LAXSSD4039nerd6DC02, LAXSSD4031nerd6DC02 and LAXSSD4038nerd6DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - MIA1000 (One Shared/Reseller Hosting Server in Miami)

RackNerd Status — Sun, 24 Sep 2023 05:22:00 +0000

OUTAGE - MIA2000

RackNerd Status — Sun, 24 Sep 2023 02:55:00 +0000

OUTAGE - DAL139KVM

RackNerd Status — Sun, 24 Sep 2023 02:05:00 +0000

OUTAGE - CHI112KVM

RackNerd Status — Sat, 23 Sep 2023 21:05:00 +0000

OUTAGE - DAL156KVM

RackNerd Status — Sat, 23 Sep 2023 18:46:00 +0000

We are aware that DAL156KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DAL111KVM

RackNerd Status — Sat, 23 Sep 2023 00:54:00 +0000

OUTAGE - LAXSSD700nerd1DC02

RackNerd Status — Fri, 22 Sep 2023 20:31:00 +0000

We are aware that LAXSSD700nerd1DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - CHI137KVM

RackNerd Status — Fri, 22 Sep 2023 20:03:00 +0000

We are aware that CHI137KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN153KVM

RackNerd Status — Fri, 22 Sep 2023 17:45:00 +0000

We are aware that NYRN153KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - FR2000 Shared Hosting Server

RackNerd Status — Thu, 21 Sep 2023 20:06:00 +0000

We are aware that FR2000 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - LAX014nerd4dc02WIN

RackNerd Status — Thu, 21 Sep 2023 15:40:00 +0000

OUTAGE - LAX018nerd4dc02WIN

RackNerd Status — Thu, 21 Sep 2023 12:23:00 +0000

We are aware that LAX018nerd4dc02WIN is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - LAX017nerd4dc02WIN

RackNerd Status — Thu, 21 Sep 2023 07:53:00 +0000

We are aware that LAX017nerd4dc02WIN is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - LAX015nerd4dc02WIN, LAX016nerd4dc02WIN

RackNerd Status — Thu, 21 Sep 2023 06:58:00 +0000

We are aware that LAX015nerd4dc02WIN & LAX016nerd4dc02WIN is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - LAXSSD2002nerd5DC02

RackNerd Status — Wed, 20 Sep 2023 10:10:00 +0000

We are aware that LAXSSD2002nerd5DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - LAXSSD2002nerd5DC02

RackNerd Status — Wed, 20 Sep 2023 06:12:00 +0000

OUTAGE - DAL107KVM

RackNerd Status — Tue, 19 Sep 2023 20:19:00 +0000

OUTAGE - MULTIPLE HOST-NODES - LA DC-02

RackNerd Status — Tue, 19 Sep 2023 16:50:00 +0000

We are aware that there is currently a partial network outage in multiple host-nodes at our LA DC-02 - datacenter location impacting some routes. Our network engineering team is currently looking into this further. We will have more information on this shortly. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NJ112KVM

RackNerd Status — Mon, 18 Sep 2023 15:36:00 +0000

We are aware that NJ112KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - MIA2000 Shared Hosting Server

RackNerd Status — Mon, 18 Sep 2023 10:58:00 +0000

OUTAGE - fiber10 Shared Hosting Server

RackNerd Status — Mon, 18 Sep 2023 05:46:00 +0000

We are aware that - fiber10 Shared Hosting Server - is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN115KVM

RackNerd Status — Mon, 18 Sep 2023 05:16:00 +0000

OUTAGE - SJ182KVM

RackNerd Status — Sun, 17 Sep 2023 22:57:00 +0000

OUTAGE - DE2000 Shared Hosting Server

RackNerd Status — Sun, 17 Sep 2023 10:33:00 +0000

OUTAGE - SJRYZEN101

RackNerd Status — Sat, 16 Sep 2023 15:40:00 +0000

OUTAGE - SEA133KVM

RackNerd Status — Sat, 16 Sep 2023 12:17:00 +0000

We are aware that SEA133KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - ATL123KVM

RackNerd Status — Sat, 16 Sep 2023 05:21:00 +0000

OUTAGE - SJRYZEN101

RackNerd Status — Sat, 16 Sep 2023 03:42:00 +0000

MULTIPLE HOST-NODES - NEW YORK - ( NYRN121KVM, NYRN120KVM, NYRN156KVM, NYRN124KVM)

RackNerd Status — Fri, 15 Sep 2023 18:03:00 +0000

We are aware that there is currently a partial network outage in our New York (NYRN121KVM, NYRN120KVM, NYRN156KVM, NYRN124KVM) data-center location impacting some routes. Our network engineering team is currently looking into this further. We will have more information on this shortly. UPDATE : NYRN120KVM,NYRN121KVM,NYRN156KVM - All these three nodes are back online. We will update about this particular node - NYRN124KVM shortly. UPDATE : This is NYRN124KVM - now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJRYZEN101

RackNerd Status — Fri, 15 Sep 2023 14:03:00 +0000

OUTAGE - ATL122KVM

RackNerd Status — Thu, 14 Sep 2023 15:56:00 +0000

We are aware that ATL122KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN101KVM

RackNerd Status — Wed, 13 Sep 2023 23:00:00 +0000

OUTAGE - SJ202KVM

RackNerd Status — Wed, 13 Sep 2023 09:06:00 +0000

OUTAGE - FIBER8 Shared Hosting Server

RackNerd Status — Wed, 13 Sep 2023 07:02:00 +0000

OUTAGE - LAXSSD5007nerd3DC02

RackNerd Status — Tue, 12 Sep 2023 22:02:00 +0000

Outage - Multiple Atlanta nodes

RackNerd Status — Tue, 12 Sep 2023 01:46:00 +0000

We are aware of a partial network outage impacting several nodes in Atlanta and are currently investigating further. We are currently looking into these nodes further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues, please open a support ticket and we'd be happy to assist.

OUTAGE - SJRYZEN101

RackNerd Status — Mon, 11 Sep 2023 19:55:00 +0000

OUTAGE - NYRN153KVM

RackNerd Status — Mon, 11 Sep 2023 17:41:00 +0000

OUTAGE - SJRYZEN101

RackNerd Status — Mon, 11 Sep 2023 16:23:00 +0000

OUTAGE - ATL125KVM

RackNerd Status — Mon, 11 Sep 2023 12:58:00 +0000

We are aware that ATL125KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJRYZEN101

RackNerd Status — Sun, 10 Sep 2023 20:57:00 +0000

OUTAGE - CHI101KVM

RackNerd Status — Sun, 10 Sep 2023 00:01:00 +0000

We are aware that CHI101KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SEA134KVM

RackNerd Status — Sat, 09 Sep 2023 19:27:00 +0000

OUTAGE - LAXSSD7002nerd2DC02

RackNerd Status — Sat, 09 Sep 2023 16:47:00 +0000

OUTAGE - SEA133KVM

RackNerd Status — Sat, 09 Sep 2023 16:05:00 +0000

We are aware that SEA133KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DAL109KVM

RackNerd Status — Fri, 08 Sep 2023 14:36:00 +0000

OUTAGE - MIA2000 Shared Hosting Server

RackNerd Status — Fri, 08 Sep 2023 13:08:00 +0000

OUATGE - SJ121KVM

RackNerd Status — Thu, 07 Sep 2023 18:27:00 +0000

We are aware that SJ121KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE -NJ110KVM

RackNerd Status — Thu, 07 Sep 2023 00:06:00 +0000

We are aware that NJ110KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE -LAXSSD757nerd1DC02

RackNerd Status — Wed, 06 Sep 2023 10:37:00 +0000

OUTAGE - SJ126KVM

RackNerd Status — Wed, 06 Sep 2023 04:23:00 +0000

Scheduled Maintenance - Nodes: SJ170KVM, SJ149KVM, SJ151KVM, SJ104KVM, SJ106KVM, and SJ105KVM

RackNerd Status — Tue, 05 Sep 2023 17:44:00 +0000

The following nodes will be going offline shortly for scheduled maintenance. Affected customers were already sent an email earlier with the maintenance details. SJ170KVM, SJ149KVM, SJ151KVM, SJ104KVM, SJ106KVM, and SJ105KVM We will update this status incident once the maintenance window has been completed. UPDATE: The maintenance window is now fully completed. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DAL109KVM

RackNerd Status — Sun, 03 Sep 2023 00:44:00 +0000

OUTAGE - DAL108KVM

RackNerd Status — Sat, 02 Sep 2023 23:00:00 +0000

OUTAGE - SJ151KVM

RackNerd Status — Sat, 02 Sep 2023 22:52:00 +0000

We are aware that SJ151KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ151KVM

RackNerd Status — Sat, 02 Sep 2023 22:17:00 +0000

OUTAGE - FR1000 Shared Hosting Server

RackNerd Status — Sat, 02 Sep 2023 21:35:00 +0000

We are aware that FR1000 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ151KVM

RackNerd Status — Sat, 02 Sep 2023 21:03:00 +0000

OUTAGE - SEA109KVM

RackNerd Status — Sat, 02 Sep 2023 03:41:00 +0000

OUATAGE - SEA133KVM

RackNerd Status — Fri, 01 Sep 2023 18:14:00 +0000

We are aware that SEA133KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ142KVM

RackNerd Status — Fri, 01 Sep 2023 18:02:00 +0000

We are aware that SJ142KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE-SJ134KVM

RackNerd Status — Fri, 01 Sep 2023 17:55:00 +0000

Partial Network Outage - San Jose Datacenter

RackNerd Status — Fri, 01 Sep 2023 04:06:00 +0000

We are currently experiencing connectivity issues with multiple nodes hosted within our San Jose location. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This issue has now been resolved by our upstream provider. Please feel free to open a ticket if you are still experiencing any issues in this location.

OUTAGE - CHI114KVM

RackNerd Status — Fri, 01 Sep 2023 03:38:00 +0000

OUTAGE - SJ128KVM

RackNerd Status — Fri, 01 Sep 2023 02:17:00 +0000

OUTAGE - ATL100KVM

RackNerd Status — Thu, 31 Aug 2023 13:08:00 +0000

We are aware that ATL100KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: We are still looking into this node. We will update once we have more information. UPDATE: We have narrowed down the issue and we are currently awaiting additional feedback from our remote hands team in ATL. We appreciate your continued patience. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SEA109KVM

RackNerd Status — Thu, 31 Aug 2023 03:22:00 +0000

OUTAGE - LAX009nerd4dc02WIN

RackNerd Status — Wed, 30 Aug 2023 19:23:00 +0000

OUTAGE - LAX009nerd4dc02WIN

RackNerd Status — Wed, 30 Aug 2023 14:28:00 +0000

OUTAGE - SJ189KVM

RackNerd Status — Tue, 29 Aug 2023 11:41:00 +0000

OUTAGE - CHI117KVM

RackNerd Status — Tue, 29 Aug 2023 06:57:00 +0000

OUTAGE - DAL107KVM

RackNerd Status — Mon, 28 Aug 2023 20:15:00 +0000

OUTAGE - NYRN115KVM

RackNerd Status — Mon, 28 Aug 2023 13:38:00 +0000

OUTAGE - LAXSSD757nerd1DC02

RackNerd Status — Mon, 28 Aug 2023 09:07:00 +0000

We are aware that LAXSSD757nerd1DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist UPDATE : It's down again. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist UPDATE : It's down again. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - MIA2000 Shared Hosting Server

RackNerd Status — Sun, 27 Aug 2023 12:52:00 +0000

We are aware that MIA2000 (Shared/Reseller Hosting Server in Miami Florida) is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ131KVM

RackNerd Status — Sun, 27 Aug 2023 00:38:00 +0000

OUTAGE - DAL111KVM

RackNerd Status — Sat, 26 Aug 2023 13:26:00 +0000

OUTAGE - SEA133KVM

RackNerd Status — Sat, 26 Aug 2023 11:48:00 +0000

We are aware that SEA133KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ147KVM

RackNerd Status — Sat, 26 Aug 2023 07:04:00 +0000

OUTAGE - NYRN171KVM

RackNerd Status — Sat, 26 Aug 2023 02:10:00 +0000

Scheduled Maintenance - SJ134KVM

RackNerd Status — Fri, 25 Aug 2023 17:40:00 +0000

SJ134KVM will be going offline shortly for scheduled maintenance. Affected customers were already sent an email earlier with the maintenance details. We will update this status incident once the maintenance window has been completed. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SEA109KVM

RackNerd Status — Fri, 25 Aug 2023 06:47:00 +0000

OUTAGE - NYRN157KVM

RackNerd Status — Fri, 25 Aug 2023 06:27:00 +0000

OUTAGE - SJ126KVM

RackNerd Status — Thu, 24 Aug 2023 01:37:00 +0000

OUTAGE - ATL126KVM

RackNerd Status — Wed, 23 Aug 2023 19:05:00 +0000

We are aware that - ATL126KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ153KVM

RackNerd Status — Wed, 23 Aug 2023 16:57:00 +0000

We are aware that - SJ153KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - CHI116KVM

RackNerd Status — Wed, 23 Aug 2023 14:54:00 +0000

OUTAGE - CHI112KVM

RackNerd Status — Wed, 23 Aug 2023 10:06:00 +0000

OUTAGE - ATL111KVM

RackNerd Status — Wed, 23 Aug 2023 09:10:00 +0000

OUTAGE -LAXSSD7002nerd2DC02

RackNerd Status — Tue, 22 Aug 2023 11:45:00 +0000

Outage - SJ144KVM

RackNerd Status — Tue, 22 Aug 2023 06:47:00 +0000

Scheduled Maintenance - SJ117KVM, SJ118KVM, SJ125KVM

RackNerd Status — Mon, 21 Aug 2023 17:39:00 +0000

The following physical host nodes located in our San Jose datacenter will be going offline shortly for scheduled maintenance. Affected customers were already sent an email earlier with the maintenance details. SJ117KVM, SJ118KVM, SJ125KVM We will update this status incident once the maintenance window has been completed. UPDATE: Maintenance is still ongoing and we apologize for the delay. We will update once we have received an update from the datacenter engineers on the ground. UPDATE: SJ125KVM is back up and running. We'll update on the remaining two devices shortly. UPDATE: SJ117KVM and SJ118KVM are still being worked on by the datacenter engineers on the ground in San Jose. We appreciate your patience and will share additional updates once available. UPDATE: We are still awaiting a response from the remote hands team in San Jose. We are applying maximum pressure on our end and hope to have further updates on this soon. We do apologize for the unexpected delay in getting SJ117KVM and SJ118KVM back online. UPDATE: We are still working with the remote hands team in San Jose regarding SJ117KVM and SJ118KVM. We will share additional updates once available. UPDATE: We are making progress and anticipate service for SJ118KVM being restored soon. ETA for service restoration on SJ118KVM is Aug/22/2023 6:00 AM Pacific, potentially much sooner than that. UPDATE: SJ118KVM is now back online, and VM's hosted upon this node are now accessible. We are actively working on SJ117KVM and will update once we have additional information. UPDATE: Current ETA for full service restoration on SJ117KVM is August 23, 2023 at 1:00 PM Pacific. There is a possibility it will be fully restored sooner. We will update once additional information is available. UPDATE: SJ117KVM will be coming back online shortly. UPDATE: SJ117KVM is still on track to be coming back up shortly. The server was repaired and working on the test bench, at the moment we are waiting on our remote hands request with our San Jose datacenter to re-rack the server into our production environment. UPDATE: Work on SJ117KVM has been completed and VM's hosted upon this host node are now back online. Please feel free to reach out if you are still experiencing any issues, or if you have any questions.

OUTAGE - fiber5 Shared Hosting Server

RackNerd Status — Mon, 21 Aug 2023 11:40:00 +0000

We are aware that fiber5 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ136KVM

RackNerd Status — Sun, 20 Aug 2023 14:46:00 +0000

OUTAGE - LAXSSD5800nerd2DC02

RackNerd Status — Sun, 20 Aug 2023 09:57:00 +0000

We are aware that LAXSSD5800nerd2DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

LAXSSD1070nerd2DC02

RackNerd Status — Sun, 20 Aug 2023 03:55:00 +0000

We are aware that LAXSSD1070nerd2DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is still being worked on. UPDATE: A resolution path is underway and actively being implemented by the technicians. We are continuing to monitor this, and we will update this status incident again once a full conclusion has been reached. UPDATE: A resolution strategy has been identified and put into motion. We will be closing out this status incident at this time, we remain available 24x7 to assist. Please feel free to reach out to us via support ticket if you have any questions.

OUTAGE - ATL126KVM

RackNerd Status — Sat, 19 Aug 2023 20:39:00 +0000

We are aware that ATL126KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - ATLRYZEN101

RackNerd Status — Sat, 19 Aug 2023 15:35:00 +0000

We are aware that ATLRYZEN101 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN181KVM

RackNerd Status — Fri, 18 Aug 2023 18:26:00 +0000

OUTAGE - fiber9 Shared Hosting Server

RackNerd Status — Fri, 18 Aug 2023 14:16:00 +0000

OUTAGE - NYRN194KVM

RackNerd Status — Fri, 18 Aug 2023 13:55:00 +0000

OUTAGE - NYRN182KVM

RackNerd Status — Fri, 18 Aug 2023 02:44:00 +0000

We are aware that NYRN182KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ173KVM

RackNerd Status — Thu, 17 Aug 2023 17:08:00 +0000

OUTAGE - ATL115KVM

RackNerd Status — Thu, 17 Aug 2023 14:39:00 +0000

OUTAGE- DAL107KVM

RackNerd Status — Wed, 16 Aug 2023 14:20:00 +0000

OUTAGE - SEA109KVM

RackNerd Status — Wed, 16 Aug 2023 06:05:00 +0000

OUTAGE - DAL108KVM

RackNerd Status — Tue, 15 Aug 2023 15:59:00 +0000

Outage- NYRN194KVM

RackNerd Status — Tue, 15 Aug 2023 11:44:00 +0000

OUTAGE - DAL111KVM

RackNerd Status — Tue, 15 Aug 2023 07:00:00 +0000

OUTAGE - SJ189KVM

RackNerd Status — Tue, 15 Aug 2023 02:41:00 +0000

OUTAGE - NYRN113KVM

RackNerd Status — Tue, 15 Aug 2023 02:23:00 +0000

OUTAGE - NYRN115KVM

RackNerd Status — Tue, 15 Aug 2023 02:12:00 +0000

OUTAGE - NYRN194KVM

RackNerd Status — Tue, 15 Aug 2023 01:51:00 +0000

OUTAGE - NYRN149KVM

RackNerd Status — Mon, 14 Aug 2023 01:48:00 +0000

OUATGE - SJ189KVM

RackNerd Status — Sun, 13 Aug 2023 17:58:00 +0000

OUTAGE - DE1000 Shared Hosting Server

RackNerd Status — Sun, 13 Aug 2023 06:03:00 +0000

We are aware that DE1000 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SG1000 Shared Hosting Server

RackNerd Status — Sat, 12 Aug 2023 15:13:00 +0000

OUTAGE - MIA2000 Shared Hosting Server

RackNerd Status — Sat, 12 Aug 2023 13:15:00 +0000

OUTAGE - LAXSSD6021nerd7DC02

RackNerd Status — Sat, 12 Aug 2023 00:19:00 +0000

OUATGE - CHI112KVM

RackNerd Status — Thu, 10 Aug 2023 18:35:00 +0000

OUTAGE - MIA1000 Shared Hosting Server

RackNerd Status — Thu, 10 Aug 2023 17:13:00 +0000

We are aware that MIA1000 (Shared/Reseller Hosting Server in Miami Florida) is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ126KVM

RackNerd Status — Thu, 10 Aug 2023 04:28:00 +0000

OUTAGE - SJ170KVM

RackNerd Status — Wed, 09 Aug 2023 15:30:00 +0000

We are aware that SJ170KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE -ATL117KVM

RackNerd Status — Wed, 09 Aug 2023 12:06:00 +0000

We are aware that ATL117KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE -CHI116KVM

RackNerd Status — Tue, 08 Aug 2023 16:01:00 +0000

OUTAGE - MIA1000 Shared Hosting Server

RackNerd Status — Tue, 08 Aug 2023 12:17:00 +0000

OUTAGE - ATL115KVM

RackNerd Status — Tue, 08 Aug 2023 11:44:00 +0000

OUTAGE - Fiber12 Shared Hosting Server

RackNerd Status — Mon, 07 Aug 2023 09:57:00 +0000

We are aware that Fiber12 (Shared/Reseller Hosting Server in Los Angeles ) is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SEA109KVM

RackNerd Status — Mon, 07 Aug 2023 01:16:00 +0000

OUTAGE - P005NYKVM

RackNerd Status — Sun, 06 Aug 2023 11:57:00 +0000

We are aware that P005NYKVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - MIA1000 Shared Hosting Server

RackNerd Status — Sun, 06 Aug 2023 05:29:00 +0000

OUTAGE - LAXSSD2000nerd5DC02, LAXSSD2010nerd5DC02 & LAXSSD2022nerd5DC02

RackNerd Status — Sat, 05 Aug 2023 13:02:00 +0000

We are aware that LAXSSD2000nerd5DC02, LAXSSD2010nerd5DC02 & LAXSSD2022nerd5DC02 are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ177KVM

RackNerd Status — Sat, 05 Aug 2023 08:46:00 +0000

OUTAGE - SJ126KVM

RackNerd Status — Sat, 05 Aug 2023 01:52:00 +0000

OUTAGE-NYRN189KVM,NYRYZEN101

RackNerd Status — Fri, 04 Aug 2023 00:13:00 +0000

We are aware that there is currently a partial network outage in our NYRN189KVM,NYRYZEN101 datacenter location impacting some routes. Our network engineering team is currently looking into this further. We will have more information on this shortly. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SEA109KVM

RackNerd Status — Thu, 03 Aug 2023 16:11:00 +0000

OUTAGE - SEA109KVM

RackNerd Status — Wed, 02 Aug 2023 20:30:00 +0000

OUTAGE - FR1000 (One Shared/Reseller Hosting Server in France)

RackNerd Status — Wed, 02 Aug 2023 16:32:00 +0000

We are aware that FR1000 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SEA104KVM

RackNerd Status — Wed, 02 Aug 2023 03:03:00 +0000

OUTAGE - NYRN160KVM

RackNerd Status — Tue, 01 Aug 2023 19:32:00 +0000

OUTAGE - DAL138KVM

RackNerd Status — Tue, 01 Aug 2023 13:01:00 +0000

OUTAGE - DAL138KVM

RackNerd Status — Tue, 01 Aug 2023 11:10:00 +0000

OUTAGE - FR1000 (One Shared/Reseller Hosting Server in France)

RackNerd Status — Tue, 01 Aug 2023 10:31:00 +0000

OUTAGE - NJ117KVM

RackNerd Status — Mon, 31 Jul 2023 15:34:00 +0000

We are aware that NJ117KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - FR1000 (One Shared/Reseller Hosting Server in France)

RackNerd Status — Sun, 30 Jul 2023 21:39:00 +0000

OUTAGE - SEA106KVM

RackNerd Status — Sun, 30 Jul 2023 18:31:00 +0000

We are aware that SEA106KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

High packet loss - SEA116KVM

RackNerd Status — Sun, 30 Jul 2023 14:57:00 +0000

We are aware that High packet loss - SEA116KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DAL111KVM

RackNerd Status — Sun, 30 Jul 2023 14:38:00 +0000

OUTAGE - SEA106KVM

RackNerd Status — Sun, 30 Jul 2023 10:21:00 +0000

OUTAGE - SEA106KVM

RackNerd Status — Sat, 29 Jul 2023 22:06:00 +0000

OUTAGE - ATL106KVM

RackNerd Status — Sat, 29 Jul 2023 21:44:00 +0000

We are aware that ATL106KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: A resolution strategy has been identified and is being put into motion. We have sent an email to customers hosted on ATL106KVM with additional information.

OUTAGE - CHI117KVM

RackNerd Status — Sat, 29 Jul 2023 15:44:00 +0000

OUTAGE - LAXSSD770nerd1DC02

RackNerd Status — Sat, 29 Jul 2023 12:29:00 +0000

OUTAGE -NYRN126KVM

RackNerd Status — Thu, 27 Jul 2023 15:35:00 +0000

OUTAGE - NYRN168KVM

RackNerd Status — Thu, 27 Jul 2023 00:27:00 +0000

OUTAGE - ATL125KVM

RackNerd Status — Wed, 26 Jul 2023 21:05:00 +0000

MIA1000 - Shared hosting server

RackNerd Status — Wed, 26 Jul 2023 11:59:00 +0000

We are aware that Mia1000 - Shared hosting server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Fiber9 - Shared hosting server

RackNerd Status — Wed, 26 Jul 2023 11:40:00 +0000

We are aware that Fiber9 - Shared hosting server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DAL109KVM

RackNerd Status — Wed, 26 Jul 2023 08:40:00 +0000

OUTAGE - ATLRYZEN103

RackNerd Status — Wed, 26 Jul 2023 01:25:00 +0000

We are aware that ATLRYZEN103 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Scheduled Maintenance - ATLRYZEN100

RackNerd Status — Wed, 26 Jul 2023 00:38:00 +0000

ATLRYZEN100 will be going offline for scheduled maintenance shortly. Affected customers hosted on this node were sent an email notification with details earlier. We will update this status incident once the scheduled maintenance window has been concluded. UPDATE: The maintenance is now completed.

SEA101KVM and SEA130KVM

RackNerd Status — Wed, 26 Jul 2023 00:18:00 +0000

We are aware that two of our host nodes in our Seattle datacenter location (SEA101KVM and SEA130KVM) are currently experiencing connectivity issues. We are currently looking into these nodes further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - ATL125KVM

RackNerd Status — Tue, 25 Jul 2023 15:52:00 +0000

Scheduled Maintenance - Seattle Datacenter

RackNerd Status — Tue, 25 Jul 2023 14:28:00 +0000

The following physical host nodes located in our Seattle datacenter will be going offline shortly for scheduled maintenance. Affected customers were already sent an email 2 weeks ago with the maintenance details. SEA124KVM, SEA125KVM, SEA102KVM, SEA130KVM, SEA106KVM, SEA109KVM, SEA108KVM, SEA107KVM, SEA132KVM, SEA101KVM, SEARYZEN100, SEARYZEN101, SEA112KVM We will update this status incident once the maintenance window has been completed. UPDATE: Great news -- ahead of schedule, the maintenance window is now fully completed. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - ATLRYZEN100

RackNerd Status — Mon, 24 Jul 2023 20:53:00 +0000

We are aware that ATLRYZEN100 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: We are having our on-site team replace the motherboard on this server. We ask for your patience during this time. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Seattle - Partial Network Outage

RackNerd Status — Mon, 24 Jul 2023 06:36:00 +0000

We are aware of a partial network outage in our Seattle datacenter location. Our upstream is currently investigating this further and we will share additional updates once available. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - ATL125KVM

RackNerd Status — Sun, 23 Jul 2023 06:44:00 +0000

OUTAGE - ATL122KVM

RackNerd Status — Sat, 22 Jul 2023 19:53:00 +0000

OUTAGE - LAXSSD2002nerd5DC02

RackNerd Status — Sat, 22 Jul 2023 07:33:00 +0000

OUTAGE - ATL125KVM

RackNerd Status — Sat, 22 Jul 2023 00:22:00 +0000

OUTAGE - ATL125KVM

RackNerd Status — Fri, 21 Jul 2023 21:55:00 +0000

OUTAGE - ATL125KVM

RackNerd Status — Fri, 21 Jul 2023 14:43:00 +0000

OUTAGE- SEA108KVM

RackNerd Status — Fri, 21 Jul 2023 13:40:00 +0000

OUTAGE - ATL125KVM

RackNerd Status — Fri, 21 Jul 2023 12:51:00 +0000

OUTAGE - ATL125KVM

RackNerd Status — Fri, 21 Jul 2023 10:27:00 +0000

OUTAGE - Multiple Seattle nodes

RackNerd Status — Fri, 21 Jul 2023 06:06:00 +0000

We are aware that Multiple Seattle nodes (SEA118KVM, SEA123KVM, SEA126KVM, and SEA127KVM) are currently experiencing connectivity issues. We are currently looking into these nodes further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - ATL125KVM

RackNerd Status — Fri, 21 Jul 2023 05:22:00 +0000

OUTAGE - NYRN110KVM

RackNerd Status — Fri, 21 Jul 2023 00:07:00 +0000

We are aware that NYRN110KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DAL107KVM

RackNerd Status — Wed, 19 Jul 2023 15:11:00 +0000

OUTAGE - LAXSSD770nerd1DC02

RackNerd Status — Wed, 19 Jul 2023 06:27:00 +0000

OUTAGE - NYRN101KVM

RackNerd Status — Tue, 18 Jul 2023 06:59:00 +0000

OUTAGE - SJ166KVM and SJ169KVM

RackNerd Status — Mon, 17 Jul 2023 14:50:00 +0000

We are aware that SJ166KVM and SJ169KVM are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ129KVM

RackNerd Status — Mon, 17 Jul 2023 04:11:00 +0000

OUTAGE - DAL109KVM

RackNerd Status — Sun, 16 Jul 2023 07:19:00 +0000

OUTAGE - MIA2000 (Shared/Reseller Hosting Server in Miami)

RackNerd Status — Fri, 14 Jul 2023 13:48:00 +0000

We are aware that MIA2000 (Shared/Reseller Hosting Server in Miami) is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - LAXSSD601nerd1DC02

RackNerd Status — Thu, 13 Jul 2023 08:53:00 +0000

We are aware that LAXSSD601nerd1DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: It has high packet loss . We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - LAXSSD603nerd1DC02

RackNerd Status — Thu, 13 Jul 2023 03:37:00 +0000

We are aware that LAXSSD603nerd1DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Partial Network Routing Issue in Los Angeles DC-02

RackNerd Status — Wed, 12 Jul 2023 23:02:00 +0000

As a follow up to today's earlier network incident in Los Angeles DC-02, we are aware of a few select servers that are still experiencing connectivity / routing issues. We are looking into these individually. We will update once everything looks to be fully resolved from our end. UPDATE: Things look to be stabilizing. Before we close this out as fully resolved, we will continue to keep a close eye on the network to ensure everything remains optimal. In the meantime, we will move this incident to "Watching" status. UPDATE: We have been monitoring the status of the Los Angeles DC-02 network, and conclude it to be stable, without any issues or hiccups. This is now considered fully resolved and we will now proceed to close out this status incident.

BGP Network Fluctuation - Los Angeles DC-02

RackNerd Status — Wed, 12 Jul 2023 19:35:00 +0000

We are aware of temporary fluctuations in BGP (when originating from a select few network routes) within our Los Angeles DC-02 datacenter location. Network Engineers are actively looking into this issue, and our plan at the moment is to re-route against the problematic carrier. In the meantime, you should not notice a complete outage or downtime during this time, as only a select few network routes seem to be impacted. ETA for a full and complete resolution on this is 1 hour or less. UPDATE: This is now resolved, all routes should be back to normal. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE -SJ126KVM

RackNerd Status — Wed, 12 Jul 2023 14:11:00 +0000

OUTAGE - SJ119KVM

RackNerd Status — Wed, 12 Jul 2023 11:00:00 +0000

OUTAGE - DAL135KVM

RackNerd Status — Mon, 10 Jul 2023 20:17:00 +0000

We are aware that DAL135KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SEA109KVM

RackNerd Status — Sun, 09 Jul 2023 16:05:00 +0000

OUTAGE - DAL101KVM

RackNerd Status — Sat, 08 Jul 2023 09:51:00 +0000

We are aware that DAL101KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DAL110KVM

RackNerd Status — Sat, 08 Jul 2023 07:30:00 +0000

We are aware that DAL110KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: As remotely accessing & rebooting this server did not resolve connectivity, we've requested assistance of our datacenter's remote hands team to physically troubleshoot this machine further. While they diligently work on this, we ask for your patience and understanding. As soon as we have more information, we will share it here. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - ATL106KVM

RackNerd Status — Sat, 08 Jul 2023 06:11:00 +0000

We are aware that ATL106KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJRYZEN100

RackNerd Status — Fri, 07 Jul 2023 10:44:00 +0000

OUTAGE - LAX010nerd4dc02WIN

RackNerd Status — Thu, 06 Jul 2023 21:42:00 +0000

We are aware that LAX010nerd4dc02WIN is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN102KVM

RackNerd Status — Thu, 06 Jul 2023 19:38:00 +0000

Outage- LAX012nerd4dc02WIN

RackNerd Status — Thu, 06 Jul 2023 17:31:00 +0000

We are aware that LAX012nerd4dc02WIN is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - LAX011nerd4dc02WIN

RackNerd Status — Thu, 06 Jul 2023 13:23:00 +0000

We are aware that LAX011nerd4dc02WIN is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - ATL125KVM

RackNerd Status — Thu, 06 Jul 2023 13:16:00 +0000

OUTAGE - ATL125KVM

RackNerd Status — Wed, 05 Jul 2023 06:36:00 +0000

OUTAGE - DAL111KVM

RackNerd Status — Wed, 05 Jul 2023 05:02:00 +0000

OUTAGE - SEA109KVM

RackNerd Status — Wed, 05 Jul 2023 00:04:00 +0000

OUTAGE - LAXSSD4030nerd6DC02

RackNerd Status — Tue, 04 Jul 2023 07:22:00 +0000

We are aware that LAXSSD4030nerd6DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now completed. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - LAXSSD4038nerd6DC02

RackNerd Status — Tue, 04 Jul 2023 00:54:00 +0000

We are aware that LAXSSD4038nerd6DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now completed. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - LAXSSD4014nerd6DC02 (One KVM VPS Node in Los Angeles)

RackNerd Status — Tue, 04 Jul 2023 00:42:00 +0000

We are aware that LAXSSD4014nerd6DC02 (one of our KVM VPS nodes in Los Angeles) is currently experiencing issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: We are still looking into this. Thank you for your patience. UPDATE: The RAID Controller on this server appears to be having issues. Our systems administrators are currently troubleshooting further with the on-site datacenter technicians accordingly. Further updates to follow. UPDATE: We are still working on this. We will be sure to post additional updates once available. UPDATE: A RAID rebuild is currently underway for this node. To maintain integrity and ensure best practices given the situation, we will conduct this operation offline. Based on our current observations, the rebuild is advancing at a rate of approximately 1% every 5 to 10 minutes. We ask for your patience as this procedure moves through the process. UPDATE: This matter is now addressed. We have communicated additional details to customers hosted on this node via email. Please don't hesitate to contact us if you're still encountering any problems or if you need further assistance.

Scheduled Maintenance - SJ120KVM and SJ123KVM

RackNerd Status — Mon, 03 Jul 2023 17:27:00 +0000

SJ120KVM and SJ123KVM will be going offline for scheduled maintenance shortly. Affected customers hosted on this node were sent an email notification with details earlier. UPDATE: This is now completed. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Scheduled Maintenance - DAL116KVM and DAL121KVM

RackNerd Status — Mon, 03 Jul 2023 17:27:00 +0000

DAL116KVM and DAL121KVM will be going offline for scheduled maintenance shortly. Affected customers hosted on this node were sent an email notification with details earlier. UPDATE: This is now completed. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

RAM Replacement - ATL115KVM

RackNerd Status — Mon, 03 Jul 2023 16:45:00 +0000

We will be taking ATL115KVM offline shortly for an emergency RAM replacement, due to two failed DIMM's identified on this server. Downtime should be less than 30 minutes. Existing customers on ATL115KVM were sent an email notification with details. We will update this status incident as resolved once the RAM replacement is completed. UPDATE: We have placed the remote hands ticket request with our Atlanta datacenter partner. We are currently awaiting for the remote hands team to work on this request. UPDATE: This is now completed.

OUTAGE - CHI116KVM

RackNerd Status — Mon, 03 Jul 2023 03:37:00 +0000

ATL106KVM -- Degraded RAID Array

RackNerd Status — Sun, 02 Jul 2023 18:14:00 +0000

The host node ATL106KVM (one of our KVM VPS host nodes in Atlanta) is currently experiencing symptoms of a degraded RAID array. Our systems administrators are working to identify and resolve the issue. During this time, if you have a VM hosted upon this physical host node, you may notice temporary, slower than usual disk performance. Given the nature of RAID array rebuilds, this issue may take up to 72 hours until a full resolution is met. UPDATE: Please note that due to the nature of the degraded RAID array, you may notice/experience intermittent connectivity to your VM at times. We are diligently working to resolve this issue as soon as possible and appreciate your patience. UPDATE: This is now resolved and the matter is considered closed. Please feel free to reach out to us by creating a support ticket if you are still experiencing any issues.

Outage - LAXSSD6002nerd7DC02

RackNerd Status — Sun, 02 Jul 2023 01:45:00 +0000

We are aware that LAXSSD6002nerd7DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now completed. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN113KVM

RackNerd Status — Sun, 02 Jul 2023 00:54:00 +0000

OUTAGE - LAX009nerd4dc02WIN

RackNerd Status — Fri, 30 Jun 2023 23:15:00 +0000

We are aware that LAX009nerd4dc02WIN is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: It's experiencing connectivity issues again. Please standby. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: Due to the continued issues with this server, we are proceeding to investigate this server further with the help of on-site datacenter hands. You may notice intermittent connectivity during this time. UPDATE: The server looks to be stable today, we will continue to keep a close eye on this server, both virtually and physically.

Scheduled Maintenance - DAL104KVM

RackNerd Status — Thu, 29 Jun 2023 16:30:00 +0000

DAL104KVM will be going offline for scheduled maintenance shortly. Affected customers hosted on this node were sent an email notification with details earlier. UPDATE: This is now completed. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Network Connectivity in Atlanta Datacenter

RackNerd Status — Wed, 28 Jun 2023 06:44:00 +0000

We are aware of some network connectivity being impacted within our Atlanta datacenter. We will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - ATL115KVM

RackNerd Status — Wed, 28 Jun 2023 03:32:00 +0000

OUTAGE - Shared/Reseller Hosting Server - FIBER5

RackNerd Status — Tue, 27 Jun 2023 12:30:00 +0000

We are aware that Shared/Reseller Hosting Server - FIBER5 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: We have implemented some enhanced firewall and web server level rules to help prevent unwanted traffic and attacks towards this server. This is a temporary measure to ensure this server fully stabilizes. During this time, you may experience false positives in your uptime monitors (if you are using any), though rest assured, your website is actually up and loading fine. UPDATE: We are continuing to monitor the stability of this server. UPDATE: Services look to be stabilized and we have reduced the sensitivity of the firewall. We will continue to keep a close eye on this server. In the meantime, while sensitivity is heavily reduced, enhanced rules are still in place, so you may still experience some false positives in your uptime monitors (if you are using any).

OUTAGE - ATL125KVM

RackNerd Status — Tue, 27 Jun 2023 02:42:00 +0000

OUTAGE - LAXSSD5802nerd2DC02

RackNerd Status — Mon, 26 Jun 2023 20:49:00 +0000

We are aware that LAXSSD5802nerd2DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ135KVM

RackNerd Status — Mon, 26 Jun 2023 04:49:00 +0000

OUTAGE - DAL108KVM

RackNerd Status — Sun, 25 Jun 2023 17:32:00 +0000

OUTAGE - ATLRYZEN100

RackNerd Status — Sat, 24 Jun 2023 12:33:00 +0000

We are aware that ATLRYZEN100 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: We are actively troubleshooting the continued unexpected issues with this host node. More updates to follow. UPDATE: This is online for now, we are still closely monitoring/watching this node and attempting to identify a permanent resolution path. Thank you for your patience and understanding in the meantime.

OUTAGE - NYRN185KVM

RackNerd Status — Sat, 24 Jun 2023 12:20:00 +0000

OUTAGE -ATLRYZEN100

RackNerd Status — Fri, 23 Jun 2023 17:27:00 +0000

We are aware that ATLRYZEN100 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DAL116KVM & DAL117KVM

RackNerd Status — Fri, 23 Jun 2023 17:20:00 +0000

We are aware that DAL116KVM & DAL117KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - MIA2000 Shared Hosting Server

RackNerd Status — Thu, 22 Jun 2023 16:05:00 +0000

OUTAGE - ATL125KVM

RackNerd Status — Wed, 21 Jun 2023 11:10:00 +0000

OUTAGE - DAL111KVM

RackNerd Status — Wed, 21 Jun 2023 05:18:00 +0000

OUTAGE - Three host-nodes at San Jose location - SJ113KVM, SJ112KVM, SJ110KVM.

RackNerd Status — Tue, 20 Jun 2023 20:09:00 +0000

We are aware that these three host-nodes at San Jose location - SJ113KVM, SJ112KVM, SJ110KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - Shared/Reseller Hosting Server - MIA2000

RackNerd Status — Tue, 20 Jun 2023 08:20:00 +0000

We are aware that Shared/Reseller Hosting Server - MIA2000 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: We have implemented some enhanced firewall and web server level rules to help prevent unwanted traffic and attacks towards this server. This is a temporary measure to ensure this server fully stabilizes. During this time, you may experience false positives in your uptime monitors (if you are using any), though rest assured, your website is actually up and loading fine. UPDATE: Services continue to be stable and websites are loading without any issues. Firewall sensitivity has been significantly reduced as of now. We will continue to keep a close eye on this server, though at this point we believe it is safe to conclude and consider this incident as resolved.

Network Connectivity in Seattle Datacenter

RackNerd Status — Tue, 20 Jun 2023 01:18:00 +0000

We are aware of some network connectivity being impacted within our Seattle datacenter. We will provide additional updates on this matter once we have more information. UPDATE: This is now resolved.

OUTAGE - SJ119KVM

RackNerd Status — Mon, 19 Jun 2023 19:32:00 +0000

OUTAGE - DAL110KVM

RackNerd Status — Mon, 19 Jun 2023 17:08:00 +0000

We are aware that DAL110KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - ATLRYZEN100

RackNerd Status — Mon, 19 Jun 2023 03:44:00 +0000

We are aware that ATLRYZEN100 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DAL108KVM

RackNerd Status — Sun, 18 Jun 2023 18:00:00 +0000

CONNECTIVITY ISSUES- DAL139KVM

RackNerd Status — Sun, 18 Jun 2023 14:03:00 +0000

OUTAGE - SEA116KVM - HIGH PACKET LOSS

RackNerd Status — Sun, 18 Jun 2023 10:25:00 +0000

We are aware that SEA116KVM is currently experiencing high packet loss. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - ATL107KVM

RackNerd Status — Sun, 18 Jun 2023 08:04:00 +0000

OUTAGE - ATLRYZEN100

RackNerd Status — Sat, 17 Jun 2023 23:52:00 +0000

We are aware that ATLRYZEN100 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - ATL125KVM

RackNerd Status — Sat, 17 Jun 2023 19:46:00 +0000

OUTAGE - NYRN134KVM

RackNerd Status — Sat, 17 Jun 2023 15:15:00 +0000

We are aware that NYRN134KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ182KVM

RackNerd Status — Fri, 16 Jun 2023 16:19:00 +0000

OUTAGE - DAL111KVM

RackNerd Status — Fri, 16 Jun 2023 14:10:00 +0000

OUTAGE - NYRN115KVM

RackNerd Status — Fri, 16 Jun 2023 14:09:00 +0000

OUTAGE - NYRN182KVM

RackNerd Status — Thu, 15 Jun 2023 19:05:00 +0000

OUTAGE - DAL110KVM

RackNerd Status — Thu, 15 Jun 2023 16:06:00 +0000

We are aware that DAL110KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DAL105KVM

RackNerd Status — Wed, 14 Jun 2023 15:57:00 +0000

We are aware that DAL105KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE- SJ182KVM

RackNerd Status — Tue, 13 Jun 2023 11:51:00 +0000

Two New York nodes down

RackNerd Status — Tue, 13 Jun 2023 04:45:00 +0000

We are aware that two New York nodes (NYRYZEN106 and NYRYZEN107) are currently experiencing connectivity issues. We are currently looking into these nodes further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - ATL115KVM

RackNerd Status — Tue, 13 Jun 2023 01:17:00 +0000

Outage - LAXSSD5007nerd3DC02

RackNerd Status — Mon, 12 Jun 2023 19:39:00 +0000

OUTAGE - ATL125KVM

RackNerd Status — Sun, 11 Jun 2023 20:55:00 +0000

OUTAGE - LAX009nerd4dc02WIN

RackNerd Status — Sun, 11 Jun 2023 18:02:00 +0000

OUTAGE - LAXSSD770nerd1DC02

RackNerd Status — Sun, 11 Jun 2023 08:39:33 +0000

OUTAGE - Shared/Reseller Hosting Server in Frankfurt

RackNerd Status — Fri, 09 Jun 2023 09:13:00 +0000

We are aware that DE1000, DE2000, and DE3000 (Shared/Reseller Hosting Server in Frankfurt) are currently experiencing connectivity issues. We are currently looking into these nodes further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - CHI116KVM

RackNerd Status — Thu, 08 Jun 2023 09:58:00 +0000

OUTAGE - CHI117KVM

RackNerd Status — Mon, 05 Jun 2023 03:17:00 +0000

OUTAGE - NYRN114KVM

RackNerd Status — Sun, 04 Jun 2023 16:57:00 +0000

OUTAGE - LAXSSD770nerd1DC02

RackNerd Status — Sun, 04 Jun 2023 12:44:00 +0000

OUTAGE-SJ139KVM

RackNerd Status — Sun, 04 Jun 2023 10:48:00 +0000

We are aware that SJ139KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - ATL125KVM

RackNerd Status — Sun, 04 Jun 2023 08:09:00 +0000

OUTAGE - DE2000 (One Shared/Reseller Hosting Server in Frankfurt)

RackNerd Status — Sat, 03 Jun 2023 15:26:00 +0000

We are aware that DE2000 (One Shared/Reseller Hosting Server in Frankfurt) is currently experiencing connectivity issues. This issue is unrelated to the previous incident. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: We are still monitoring this server closely in order to ensure stability. Services should be operating normally at this time. UPDATE: We have implemented some enhanced firewall and web server level rules to help prevent unwanted traffic and attacks towards this server. This is a temporary measure to ensure this server fully stabilizes. During this time, you may experience false positives in your uptime monitors (if you are using any), though rest assured, your website is actually up and loading fine. UPDATE: Services continue to be stable and websites are loading without any issues. Firewall sensitivity has been significantly reduced as of now to ensure most real world use cases are not negatively impacted. For now, only some external uptime monitoring services (for example Pingdom, UptimeRobot, etc) may be blocked due to excessive connections from ping probe IPs, which may create false positives in monitoring. That will be fixed too in the coming day or two once we further reduce the firewall sensitivity some more.

RCA: DE2000 Server (one shared/reseller hosting server in Frankfurt, Germany)

RackNerd Status — Fri, 02 Jun 2023 21:14:00 +0000

This is an RCA (root cause analysis) to the DE2000 server (one shared/reseller hosting server in Germany). This matter was already fully resolved earlier today, this message serves as a RCA follow-up. The issue investigated is primarily related to the accumulation of temporary files in the /tmp directory. This situation affected the performance and availability of websites that frequently interact with MySQL databases. Despite the server remaining operational throughout the incident, there was indeed intermittent connectivity issues experienced earlier today for database-interactive websites hosted on DE2000. The primary effect of the excessive temporary files was on websites that heavily rely on database interactions. The built-up temporary files saturated the /tmp directory, thereby causing erratic website performance, marked by periods of intermittent availability. We have successfully implemented a range of proactive measures and safeguards designed to prevent such situations from arising in the future. These strategies are not solely specific to the DE2000 server, but have been implemented across our entire shared hosting platform to avoid such a situation from occurring again in the future. Our Engineering team is also exploring additional improvements to our alert systems to detect and address such issues before they become a problem. In conclusion, the recent incident earlier today involving the DE2000 server was caused by an accumulation of temporary files in the /tmp directory. While the server itself did not experience any downtime, it caused intermittent connectivity issues for websites that frequently interact with databases. However, we have taken corrective and preventive actions to ensure such scenarios do not recur across our shared hosting platform.

OUTAGE -ATL125KVM

RackNerd Status — Fri, 02 Jun 2023 12:37:00 +0000

OUTAGE - DAL110KVM

RackNerd Status — Fri, 02 Jun 2023 05:13:00 +0000

We are aware that DAL110KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - LAXSSD5801nerd2DC02, LAXSSD5802nerd2DC02

RackNerd Status — Thu, 01 Jun 2023 17:19:00 +0000

We are aware that LAXSSD5801nerd2DC02, LAXSSD5802nerd2DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - CHI112KVM

RackNerd Status — Thu, 01 Jun 2023 10:25:00 +0000

OUTAGE - SJ149KVM, SJ151KVM, SJ170KVM

RackNerd Status — Tue, 30 May 2023 15:11:00 +0000

We are aware that SJ149KVM, SJ151KVM, SJ170KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - ATL125KVM

RackNerd Status — Tue, 30 May 2023 02:06:00 +0000

OUTAGE - SJ179KVM

RackNerd Status — Mon, 29 May 2023 02:11:00 +0000

We are aware that SJ179KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - fiber9 Shared Hosting Server

RackNerd Status — Sat, 27 May 2023 14:42:00 +0000

OUTAGE - SJ102KVM

RackNerd Status — Fri, 26 May 2023 15:22:00 +0000

We are aware that SJ102KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - LAXSSD4003nerd6DC02

RackNerd Status — Fri, 26 May 2023 12:52:00 +0000

We are aware that LAXSSD4003nerd6DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DAL128KVM

RackNerd Status — Fri, 26 May 2023 09:11:00 +0000

We are aware that DAL128KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DAL110KVM

RackNerd Status — Thu, 25 May 2023 23:40:00 +0000

We are aware that DAL110KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE NYRN185KVM

RackNerd Status — Thu, 25 May 2023 15:09:00 +0000

OUTAGE DALRYZEN100, DALRYZEN101, DALRYZEN103, DAL102KVM, DAL107KVM

RackNerd Status — Thu, 25 May 2023 14:22:00 +0000

We are aware that DALRYZEN100, DALRYZEN101, DALRYZEN103, DAL107KVM are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DALRYZEN101

RackNerd Status — Thu, 25 May 2023 13:56:00 +0000

OUTAGE - FR1000 Shared Hosting Server

RackNerd Status — Thu, 25 May 2023 13:27:00 +0000

OUTAGE - NYRN185KVM

RackNerd Status — Thu, 25 May 2023 08:45:00 +0000

OUTAGE - NYRN115KVM

RackNerd Status — Thu, 25 May 2023 05:23:00 +0000

OUTAGE - FR1000 Shared Hosting Server

RackNerd Status — Wed, 24 May 2023 13:33:00 +0000

OUTAGE - DAL108KVM

RackNerd Status — Tue, 23 May 2023 17:34:00 +0000

OUTAGE - SJ149KVM

RackNerd Status — Tue, 23 May 2023 16:08:00 +0000

We are aware that SJ149KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - FR1000 (One Shared/Reseller Hosting Server in France)

RackNerd Status — Tue, 23 May 2023 13:38:00 +0000

We are aware that FR1000 (One Shared/Reseller Hosting Server in France) is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist

OUTAGE - SJ175KVM

RackNerd Status — Tue, 23 May 2023 09:49:00 +0000

We are aware that SJ175KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJRYZEN101

RackNerd Status — Tue, 23 May 2023 04:07:00 +0000

OUTAGE - FR1000 (One Shared/Reseller Hosting Server in France)

RackNerd Status — Mon, 22 May 2023 12:50:00 +0000

OUTAGE - NYRN182KVM

RackNerd Status — Sun, 21 May 2023 17:13:00 +0000

OUTAGE - FR1000 (One Shared/Reseller Hosting Server in France)

RackNerd Status — Sun, 21 May 2023 13:14:00 +0000

OUTAGE - SEA109KVM

RackNerd Status — Sun, 21 May 2023 11:15:00 +0000

P015NYKVM (One KVM VPS Node in New York)

RackNerd Status — Sat, 20 May 2023 20:51:00 +0000

We are aware that P015NYKVM (one KVM VPS node hosted in our New York datacenter) is currently experiencing issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Power Incident - New York Datacenter

RackNerd Status — Sat, 20 May 2023 12:56:00 +0000

We are aware that there is currently a partial network outage affecting multiple of host-nodes of the New York data center location. Our datacenter facility team is currently looking into this further. We will have more information on this shortly. UPDATE: This looks to be a power related event. More details to come. UPDATE: As of now, power for approximately half of the devices facility wide is restored. The datacenter facility is currently investigating to discover what exactly went wrong. Utility power went down and did not fail over to the generators as was expected for a seamless transition of power. We will update when we have more information as to the cause for the outage and once power has been fully restored. UPDATE: Progress is being made. Power is restored to approximately 80% of affected devices. We are diligently working on the remaining, and will update once more information is available. UPDATE: Power is restored to approximately 95% of affected devices. We are diligently working on the remaining 5%, and will update once more information is available. UPDATE: Excellent progress is being made. We're almost there... just a few more physical devices that need to be worked on. We hope to have this incident fully closed out & resolved within the next hour. UPDATE: The power incident is now fully resolved facility-wide. A RFO from our facility partner will be available in the next few business days. If you are still experiencing any issues with your services hosted in New York, please feel free to open a support ticket and we will assist you further.

Outage - CHI116KVM

RackNerd Status — Sat, 20 May 2023 05:40:00 +0000

OUTAGE - SJ134KVM

RackNerd Status — Thu, 18 May 2023 14:24:00 +0000

OUTAGE - MIA1000 and MIA2000 (Two Shared/Reseller Hosting Servers in Miami)

RackNerd Status — Wed, 17 May 2023 05:28:00 +0000

We are aware that MIA1000 and MIA2000 server (two Shared/Reseller Hosting Servers in Miami) are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Fiber2 - Web Server Service (One Shared Hosting Server in Los Angeles DC-02)

RackNerd Status — Wed, 17 May 2023 00:45:00 +0000

We are currently investigating the web server service being unavailable on Fiber2. We will update this status incident once additional updates are available. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage -DAL128KVM

RackNerd Status — Tue, 16 May 2023 17:15:00 +0000

We are aware that DAL128KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: We will need to proceed with having the on-site datacenter technicians further investigate this server for potential hardware issues. You may notice intermittent connectivity during this time. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - Seattle Datacenter

RackNerd Status — Tue, 16 May 2023 03:59:00 +0000

OUTAGE - NYRN112KVM

RackNerd Status — Mon, 15 May 2023 17:58:00 +0000

New York Datacenter - Generator Power

RackNerd Status — Sun, 14 May 2023 19:10:00 +0000

The region where our New York datacenter is physically located has experienced a city-wide power incident, impacting all structures in the downtown vicinity. This has resulted in no service disruptions, as our facility has seamlessly moved us over to generator power. Our teams are working together to monitor the issues and restore power services to normal as quickly as possible. While we don't foresee any actual service interruption at this time, the risk of temporary power fluctuations cannot be completely ruled out. We will provide any further updates to this status incident as they become available. UPDATE: Great news! As of 8:30PM EST, the New York datacenter facility was successfully transferred off of generator power and back to the primary utility power. After close monitoring and several secondary checks, we can safely say that the power incident has concluded. We saw no customer impacts and everything was functional as expected.

OUTAGE - LAXSSD2019nerd5DC02

RackNerd Status — Sat, 13 May 2023 05:08:00 +0000

OUTAGE - DE2000 (One Shared/Reseller Hosting Server in Frankfurt)

RackNerd Status — Fri, 12 May 2023 16:35:00 +0000

OUTAGE - LAXSSD5004nerd3DC02

RackNerd Status — Fri, 12 May 2023 05:46:00 +0000

We are aware that LAXSSD5004nerd3DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: The RAID Controller on this server appears to be having issues. We are currently troubleshooting further with the on-site datacenter technicians. UPDATE: We have replaced the RAID controller on this server, however, it is still showing signs of a degraded array. Please standby while we continue to investigate this issue with the on-site technicians. UPDATE: The RAID rebuild was ultimately not successful and did not move past a certain percentage even after an extended period of time. This could be due to incomplete or unavailable RAID metadata. We are going to go with plan B, which is to migrate the VM's to another hypervisor/host node. We will begin working on VM migrations today. You will know the migration is done by logging into the SolusVM VPS Control Panel, which will tell you what node your VPS is on. Once it says a node name that is *not* LAXSSD5004nerd3DC02, it will mean that your VPS is deployed on the new host node already. If any action is required from your end, you will receive an e-mail notification from us. Please keep an eye out for your e-mail for any communication from us, if any. UPDATE: We will be closing this incident out because we are working on Plan B, as described in the above update. If anyone has any questions - please feel free to reach out to us. We will reach out to you via e-mail if any action is required from your end.

Outage - SEA119KVM

RackNerd Status — Thu, 11 May 2023 12:26:00 +0000

Outage - NYRN174KVM

RackNerd Status — Thu, 11 May 2023 10:17:00 +0000

OUTAGE - CHI117KVM

RackNerd Status — Wed, 10 May 2023 03:32:00 +0000

OUTAGE - CHI114KVM

RackNerd Status — Tue, 09 May 2023 19:23:00 +0000

OUTAGE - LAXSSD4038nerd6DC02

RackNerd Status — Mon, 08 May 2023 08:34:00 +0000

OUTAGE - NYRN185KVM

RackNerd Status — Fri, 05 May 2023 13:27:00 +0000

Outage - CHI111KVM

RackNerd Status — Thu, 04 May 2023 23:12:00 +0000

OUTAGE - DAL137KVM

RackNerd Status — Thu, 04 May 2023 06:46:00 +0000

OUTAGE - LAXSSD4033nerd6DC02

RackNerd Status — Wed, 03 May 2023 15:20:00 +0000

OUTAGE - CHI140KVM

RackNerd Status — Wed, 03 May 2023 15:17:00 +0000

OUTAGE - NYRN119KVM

RackNerd Status — Tue, 02 May 2023 17:29:00 +0000

We are aware that NYRN119KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - CHI136KVM

RackNerd Status — Tue, 02 May 2023 13:13:00 +0000

We are aware that CHI136KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DAL132KVM

RackNerd Status — Sun, 30 Apr 2023 19:56:00 +0000

OUTAGE - DAL130KVM

RackNerd Status — Sun, 30 Apr 2023 19:40:00 +0000

We are aware that DAL130KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SEA109KVM

RackNerd Status — Sun, 30 Apr 2023 17:11:00 +0000

Outage - Los Angeles DC-02

RackNerd Status — Sun, 30 Apr 2023 07:57:00 +0000

We are aware that there is currently a partial network outage in our Los Angeles DC-02 datacenter location impacting some routes. Our network engineering team is currently looking into this further. We will have more information on this shortly. UPDATE: This is fully resolved.

Outage -Los Angeles Incident

RackNerd Status — Sun, 30 Apr 2023 05:53:00 +0000

Outage - CHI117KVM

RackNerd Status — Fri, 28 Apr 2023 06:34:00 +0000

OUTAGE - DAL110KVM

RackNerd Status — Thu, 27 Apr 2023 11:42:00 +0000

We are aware that DAL110KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - CHI112KVM

RackNerd Status — Thu, 27 Apr 2023 03:39:00 +0000

Outage - SEA104KVM

RackNerd Status — Thu, 27 Apr 2023 01:59:00 +0000

OUTAGE - DAL110KVM

RackNerd Status — Tue, 25 Apr 2023 20:07:00 +0000

We are aware that DAL110KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DAL109KVM

RackNerd Status — Tue, 25 Apr 2023 18:45:00 +0000

Outage - ATL115KVM

RackNerd Status — Mon, 24 Apr 2023 14:39:00 +0000

OUTAGE - DAL131KVM

RackNerd Status — Mon, 24 Apr 2023 09:57:00 +0000

OUTAGE - SJ182KVM

RackNerd Status — Mon, 24 Apr 2023 06:26:00 +0000

We are aware that SJ182KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE 1: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE 2: It's down again. The upstream provider is reseating the raid controller to fix the issue. It will be resolved soon. Please follow the status page - https://status.racknerd.com/ UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - SJ117KVM

RackNerd Status — Sun, 23 Apr 2023 09:44:00 +0000

We are aware that SJ117KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ117KVM

RackNerd Status — Sun, 23 Apr 2023 03:14:00 +0000

Outage - LAXSSD6022nerd7DC02

RackNerd Status — Sat, 22 Apr 2023 14:13:00 +0000

We are aware that LAXSSD6022nerd7DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DAL136KVM

RackNerd Status — Sat, 22 Apr 2023 02:02:00 +0000

OUTAGE - SG1000 (One Shared/Reseller Hosting Server in Singapore)

RackNerd Status — Fri, 21 Apr 2023 20:32:00 +0000

We are aware that SG1000 (One Shared/Reseller Hosting Server in Singapore) is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - DAL110KVM

RackNerd Status — Fri, 21 Apr 2023 06:03:00 +0000

We are aware that DAL110KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - DAL130KVM

RackNerd Status — Thu, 20 Apr 2023 14:15:00 +0000

OUTAGE - DAL111KVM

RackNerd Status — Thu, 20 Apr 2023 06:36:00 +0000

OUTAGE - Multiple Seattle host-nodes.

RackNerd Status — Wed, 19 Apr 2023 18:22:00 +0000

We are aware that there is currently a partial network outage in our Seattle(Multiple host-nodes) data center location impacting some routes. Our network engineering team is currently looking into this further. We will have more information on this shortly. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DAL115KVM

RackNerd Status — Tue, 18 Apr 2023 22:47:00 +0000

We are aware that DAL115KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: Thank you for your patience. This is resolved and VM's are responsive at the moment, we are continuing to monitor this server closely in the background to ensure of its stability. UPDATE: We are continuing to monitor this server. We are moving the status incident to "Watching".

OUTAGE - DAL115KVM

RackNerd Status — Tue, 18 Apr 2023 18:25:00 +0000

We are aware that DAL115KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - CHI116KVM

RackNerd Status — Tue, 18 Apr 2023 12:32:00 +0000

OUTAGE - Multiple nodes down in San Jose

RackNerd Status — Tue, 18 Apr 2023 04:41:00 +0000

We are aware that multiple San Jose nodes (SJ110KVM, SJ112KVM, SJ113KVM) are experiencing network connectivity issues. We are currently looking into these nodes further. UPDATE: This is now resolved. If you are still experiencing any issues, please open a support ticket and we'd be happy to assist.

OUTAGE - DAL110KVM

RackNerd Status — Sun, 16 Apr 2023 06:19:00 +0000

We are aware that DAL110KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - CHI116KVM

RackNerd Status — Sat, 15 Apr 2023 06:35:00 +0000

Outage - DAL142KVM

RackNerd Status — Fri, 14 Apr 2023 17:40:00 +0000

OUTAGE - DAL142KVM

RackNerd Status — Fri, 14 Apr 2023 06:48:00 +0000

We are aware that DAL142KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: It went offline for a few minutes, not more than 5 minutes. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - ASH100KVM

RackNerd Status — Tue, 11 Apr 2023 14:59:00 +0000

We are aware that ASH100KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: We are still working on this. UPDATE: We are still troubleshooting the root cause of the instability issues with this host node. We are working closely with the datacenter engineers on the ground and will provide additional updates once available. UPDATE: We are still running through some troubleshooting procedures. During this time, you may notice intermittent connectivity to your VM hosted on ASH100KVM. UPDATE: We are continuing to monitor this server closely. Services are online and accessible at this time, but you may notice intermittent connectivity. UPDATE: Services have been stable for the past 12 hours and counting, we are continuing to monitor this server closely and will move this status incident to "Watching" status for now. UPDATE: We have sent an email to all ASH100KVM customers with regards to a scheduled maintenance window for replacing various hardware components within this physical server in order to ensure the long-term stability of this server. That will occur at 2 PM Eastern on April 13th, 2023. In the meantime, we are continuing to monitor this server closely. Thank you. UPDATE: We are still working on this maintenance window. UPDATE: While VPS's hosted on ASH100KVM are currently online, a permanent resolution path is being put in place to ensure long-term stability, and customers on ASH100KVM will be sent an email with more detailed information within the next 24 hours. If you have a VPS service hosted on this host node, please keep an eye out from an e-mail from us, and you will be receiving it in your inbox within the next 24 hrs or less. The email will originate from support@racknerd.com (be sure to keep an eye on your junk folder too). Because of the permanent resolution path we are putting in place, we will be marking this status incident as resolved. Once again, just keep an eye out for an email from us, within the next 24 hours or less. By the way, the email we will send to you will also include compensation details (we will be compensating all affected services).

OUTAGE - FR1000

RackNerd Status — Mon, 10 Apr 2023 00:47:00 +0000

We are aware that the node FR1000 currently experiencing connectivity issues. We are currently looking into this nodes further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - MIA1000 (One Shared/Reseller Hosting Server in Miami)

RackNerd Status — Sun, 09 Apr 2023 16:05:00 +0000

OUTAGE - ASH100KVM

RackNerd Status — Sun, 09 Apr 2023 11:30:00 +0000

We are aware that ASH100KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - FR1000 (One Shared/Reseller Hosting Server in Strasbourg)

RackNerd Status — Sun, 09 Apr 2023 10:28:00 +0000

We are aware that FR1000 (One Shared/Reseller Hosting Server in Strasbourg) is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DAL115KVM

RackNerd Status — Sun, 09 Apr 2023 00:10:00 +0000

We are aware that DAL115KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - ASH100KVM

RackNerd Status — Sat, 08 Apr 2023 23:52:00 +0000

We are aware that ASH100KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DAL115KVM

RackNerd Status — Sat, 08 Apr 2023 23:16:00 +0000

We are aware that DAL115KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - FR1000 Shared Hosting Server

RackNerd Status — Sat, 08 Apr 2023 21:41:00 +0000

OUTAGE - ASH100KVM

RackNerd Status — Fri, 07 Apr 2023 18:22:00 +0000

We are aware that ASH100KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: Server connectivity has been restored, though we are currently troubleshooting a possible hardware issue with this server. Please standby for further updates. UPDATE: A motherboard replacement has been scheduled to occur today. Existing customers were sent an e-mail with more information. We will update this status incident once this is completed. UPDATE: Maintenance is ongoing now. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - LAXSSD2001nerd5DC02

RackNerd Status — Fri, 07 Apr 2023 07:05:00 +0000

We are aware that LAXSSD2001nerd5DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - NYRN115KVM

RackNerd Status — Fri, 07 Apr 2023 02:22:00 +0000

We are aware that NYRN115KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

Outage - SEA103KVM (One KVM VPS Node in Seattle )

RackNerd Status — Wed, 05 Apr 2023 15:39:00 +0000

We are aware that SEA103KVM (One KVM VPS Node in Seattle ) is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. It was a network related problem specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - Fiber 9 (One Shared/Reseller Hosting Server in Los Angeles )

RackNerd Status — Wed, 05 Apr 2023 15:07:00 +0000

We are aware that Fiber9 (One Shared/Reseller Hosting Server in Los Angeles ) is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved by rebooting the server quickly. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - SEA106KVM (One KVM VPS Node in Seattle )

RackNerd Status — Wed, 05 Apr 2023 14:27:00 +0000

We are aware that SEA106KVM (one KVM VPS node in Seattle) is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. It was a network glitch specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Multiple Seattle nodes down

RackNerd Status — Wed, 05 Apr 2023 14:13:00 +0000

We are aware that multiple Seattle nodes ( SEA106KVM , SEA124KVM, SEA125KVM,SEA107KVM,SEARYZEN101, SEARYZEN100) are experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. It was a network glitch specific to those nodes only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ129KVM

RackNerd Status — Tue, 04 Apr 2023 03:32:00 +0000

We are aware that the node SJ129KVM currently experiencing connectivity issues. We are currently looking into this nodes further and will provide additional updates on this matter once we have more information. UPDATE: There appears to be an underlying hardware issue with this host node. Our Engineers are actively working with the datacenter remote hands to troubleshoot this server. Thank you for your patience. We will share additional updates once available. UPDATE: This is still being worked on. UPDATE: SJ129KVM customers were sent a follow-up email with additional information. We will now be closing out this status incident.

OUTAGE - MIA1000 (One Shared/Reseller Hosting Server in Miami)

RackNerd Status — Tue, 04 Apr 2023 00:58:00 +0000

OUTAGE - DAL115KVM

RackNerd Status — Sat, 01 Apr 2023 17:45:00 +0000

We are aware that DAL115KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: We are still looking into this matter as it looks to be a RAID controller related problem, thank you for your patience. We will share additional updates once available. UPDATE: On-site datacenter engineers are still working on this server. We are closely coordinating with them to ensure a prompt resolution and conclusion of this matter. Thank you again for your continued patience. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DAL109KVM

RackNerd Status — Sat, 01 Apr 2023 14:30:00 +0000

OUTAGE - DAL115KVM

RackNerd Status — Sat, 01 Apr 2023 12:10:00 +0000

We are aware that DAL115KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. Update: We are still investigating the issues related to the hardware part; please standby for further updates. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage- SEA108KVM

RackNerd Status — Sat, 01 Apr 2023 05:03:00 +0000

OUTAGE - SEA111KVM

RackNerd Status — Fri, 31 Mar 2023 18:07:00 +0000

We are aware that SEA111KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DAL143KVM

RackNerd Status — Fri, 31 Mar 2023 18:07:00 +0000

OUTAGE - SEA111KVM

RackNerd Status — Fri, 31 Mar 2023 14:11:00 +0000

Outage - Fiber12 Shared Hosting Server

RackNerd Status — Wed, 29 Mar 2023 23:27:00 +0000

We are investigating the outage with the Fiber12 shared hosting server. We will update once additional info is available. UPDATE: We've replaced a faulty network cable and network connectivity to this server is now healthy and restored. Please feel free to open a ticket if you have any questions.

OUTAGE - NJ108KVM

RackNerd Status — Wed, 29 Mar 2023 06:03:00 +0000

We are aware that NJ108KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - MIA1000 Shared Hosting Server

RackNerd Status — Wed, 29 Mar 2023 05:08:00 +0000

ASH100KVM - Scheduled Maintenance

RackNerd Status — Tue, 28 Mar 2023 16:31:00 +0000

ASH100KVM will be going offline for scheduled maintenance shortly. Affected customers hosted on this node were sent an email notification with details earlier. UPDATE: ASH100KVM services are back online (please allow up to 15 minutes for all VMs to be started again). We are continuing to closely monitor the health and stability of this server.

OUTAGE - DAL111KVM

RackNerd Status — Tue, 28 Mar 2023 06:06:00 +0000

We are aware that the node DAL111KVM currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: It's not fully resolved, please standby for further updates. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - ASH100KVM

RackNerd Status — Tue, 28 Mar 2023 01:44:00 +0000

We are aware that the node ASH100KVM currently experiencing connectivity issues. We are currently looking into this nodes further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - LAXKVM205nerd3DC02

RackNerd Status — Mon, 27 Mar 2023 21:59:00 +0000

We are aware that LAXKVM205nerd3DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - ASH100KVM

RackNerd Status — Mon, 27 Mar 2023 06:44:00 +0000

We are aware that ASH100KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Partial Outage in Los Angeles DC-03

RackNerd Status — Sun, 26 Mar 2023 17:29:00 +0000

We are aware that segments of our Los Angeles DC-03 datacenter location is currently experiencing an outage. Our upstream provider is actively investigating this issue and we will update this status incident with more information once available. UPDATE: This was a power related event, which was resolved. If you are still experiencing any issues accessing any of your services hosted in this datacenter, please open a support ticket and we would be happy to further troubleshoot and assist.

OUTAGE - SJ136KVM

RackNerd Status — Sat, 25 Mar 2023 19:04:00 +0000

Outage - DAL107KVM

RackNerd Status — Sat, 25 Mar 2023 11:58:00 +0000

Scheduled Maintenance - SJ118KVM

RackNerd Status — Thu, 23 Mar 2023 18:09:00 +0000

SJ118KVM will be going offline for scheduled maintenance shortly. Affected customers hosted on this node were sent an email notification with details earlier. UPDATE: This has now been completed.

Scheduled Maintenance - NJ111KVM

RackNerd Status — Thu, 23 Mar 2023 18:09:00 +0000

NJ111KVM will be going offline for scheduled maintenance shortly. Affected customers hosted on this node were sent an email notification with details earlier. UPDATE: Scheduled maintenance on NJ111KVM is now completed.

OUTAGE - DAL108KVM

RackNerd Status — Thu, 23 Mar 2023 14:19:00 +0000

OUTAGE - DE2000 Shared Hosting Server

RackNerd Status — Thu, 23 Mar 2023 12:57:00 +0000

Outage - CHI117KVM

RackNerd Status — Thu, 23 Mar 2023 12:39:00 +0000

OUTAGE - MIA1000 Shared Hosting Server

RackNerd Status — Thu, 23 Mar 2023 06:59:00 +0000

OUTAGE - DAL119KVM

RackNerd Status — Wed, 22 Mar 2023 19:03:00 +0000

Outage - Multiple host-nodes at Seattle.

RackNerd Status — Wed, 22 Mar 2023 18:35:00 +0000

We are aware that there is currently a partial network outage in our Seattle datacenter location (multiple host-nodes) impacting some routes. Our network engineering team is currently looking into this further. We will have more information on this shortly. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

ASH103KVM - Scheduled Maintenance

RackNerd Status — Tue, 21 Mar 2023 16:43:00 +0000

ASH103KVM will be going offline for scheduled maintenance shortly. Affected customers hosted on this node were sent an email notification with details earlier. UPDATE: Scheduled maintenance on ASH103KVM is completed.

OUTAGE - NYRYZEN101

RackNerd Status — Tue, 21 Mar 2023 08:29:00 +0000

OUTAGE - ASH103KVM

RackNerd Status — Mon, 20 Mar 2023 09:24:00 +0000

Outage - DAL110KVM (One KVM VPS Node in Dallas )

RackNerd Status — Mon, 20 Mar 2023 02:50:00 +0000

We are aware that DAL110KVM (One KVM VPS Node in Dallas ) is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - CHI114KVM

RackNerd Status — Sun, 19 Mar 2023 10:31:00 +0000

Outage- LAXSSD5801nerd2DC02

RackNerd Status — Sat, 18 Mar 2023 22:19:00 +0000

We are aware that LAXSSD5801nerd2DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - MIA1000 (One Shared/Reseller Hosting Server in Miami)

RackNerd Status — Sat, 18 Mar 2023 08:38:00 +0000

Outage - NJ110KVM

RackNerd Status — Sat, 18 Mar 2023 00:30:00 +0000

Ashburn Maintenance

RackNerd Status — Fri, 17 Mar 2023 16:58:00 +0000

Maintenance is ongoing for select Ashburn KVM VPS nodes. Scheduled maintenance details were sent in advance to customers via email back on Feb 22, 2023. We will update this status incident once the maintenance is complete. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - FR1000 Shared Hosting Server

RackNerd Status — Thu, 16 Mar 2023 04:12:00 +0000

Scheduled Maintenance - SJ169KVM, SJ165KVM, SJ168KVM, and SJ171KVM

RackNerd Status — Wed, 15 Mar 2023 20:30:00 +0000

Scheduled maintenance for 4x San Jose nodes (SJ169KVM, SJ165KVM, SJ168KVM, and SJ171KVM) is ongoing. Affected customers hosted on any of these nodes were sent an e-mail last week with details. UPDATE: This scheduled maintenance has now been completed.

ATLRYZEN100 - Scheduled Maintenance

RackNerd Status — Wed, 15 Mar 2023 19:38:00 +0000

ATLRYZEN100 will be going offline for scheduled maintenance shortly. Affected customers hosted on this node were sent an email notification last week with details. UPDATE: Scheduled maintenance on ATLRYZEN100 is completed.

Outage - DAL110KVM (One KVM VPS Node in Dallas )

RackNerd Status — Wed, 15 Mar 2023 12:04:00 +0000

We are aware that DAL110KVM (One KVM VPS Node in Dallas ) is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. It was a network glitch specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - FR1000 Shared Hosting Server

RackNerd Status — Wed, 15 Mar 2023 03:59:00 +0000

OUTAGE - NJ111KVM

RackNerd Status — Tue, 14 Mar 2023 13:48:00 +0000

OUTAGE - FR1000 Shared Hosting Server

RackNerd Status — Tue, 14 Mar 2023 13:40:00 +0000

We are aware that FR1000 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. It was a network glitch which has been resolved by itself. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - ASH106KVM

RackNerd Status — Mon, 13 Mar 2023 18:27:00 +0000

We are aware that ASH106KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DAL119KVM

RackNerd Status — Mon, 13 Mar 2023 05:55:00 +0000

OUTAGE - MIA1000 (One Shared/Reseller Hosting Server in Miami)

RackNerd Status — Mon, 13 Mar 2023 05:35:00 +0000

We are aware that MIA1000 (One Shared/Reseller Hosting Server in Miami) is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: The server is back online and should be operational at this time, we will be closely monitoring this server to ensure that it is completely resolved. We will update this status incident again if we need to take any additional action with this server. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - ATLRYZEN100

RackNerd Status — Sat, 11 Mar 2023 14:12:00 +0000

We are aware that ATLRYZEN100 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: We will soon be scheduling a motherboard and PSU replacement of this server as a permanent resolution path for this node. Customers on this node will be sent an email with more information on the scheduled maintenance timeframe which will be occurring next week. In the meantime, our engineers have deployed a fix that should keep this server online between now and then. We will go ahead and close out this status incident at this time as the server is back online and available for use.

OUTAGE - SEA105KVM

RackNerd Status — Fri, 10 Mar 2023 11:33:00 +0000

We are aware that SEA105KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ118KVM

RackNerd Status — Thu, 09 Mar 2023 17:17:00 +0000

We are aware that SJ118KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: On-site datacenter technicians are still investigating this issue. We will update this status incident once more information is available. Thank you for your patience. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJRYZEN102

RackNerd Status — Thu, 09 Mar 2023 12:08:00 +0000

Partial Network Outage in New Jersey

RackNerd Status — Wed, 08 Mar 2023 05:06:00 +0000

We are aware that several nodes located in our New Jersey datacenter location is experiencing network connectivity issues. This issue appears to be confined to one specific rack of ours located in New Jersey. The upstream is currently looking into this, and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ119KVM

RackNerd Status — Tue, 07 Mar 2023 04:22:00 +0000

MIA1000 (One Shared Hosting Server in Miami) - Degraded MySQL Performance

RackNerd Status — Sun, 05 Mar 2023 17:14:00 +0000

We are creating this status incident to inform you that we are aware that MIA1000 (one of our shared hosting servers located in Miami) is currently experiencing degraded MySQL related performance as a result of a recent FSCK check. The web server as well as the server itself is online and functional, though if your website hosted on MIA1000 interacts with MySQL, you may experience degraded database performance during this time. Our systems administrators are actively looking into the issue, and we will update this status incident once this matter has been resolved. Thank you for your patience. Note: You may experience extremely brief/intermittent outages during this time. UPDATE: We have a grasp of the situation for the most part, and most websites hosted on MIA1000 with MySQL connectivity is restored. A small number of websites are still experiencing intermittent MySQL related issues, we are working on investigating those one by one. We appreciate your patience while we work through this, and will update this status incident with more information once available. As mentioned earlier, websites as a whole may experience brief MySQL database connection interruptions while we work on this matter. UPDATE: For the accounts that are still having MySQL issues, we have determined that the best course of action is to restore databases from the latest available backup. We are proceeding with that now. UPDATE: Progress is being made, and more accounts are being restored to normal operation. If your website database is still not functioning properly you can safely assume at this time that we are still working on it, and we thank you for your patience. UPDATE / RESOLUTION: We are pleased to bring this incident to a close. All databases have been restored, and data is fully intact. A majority of websites hosted on this server should already be back to normal operation without any manual intervention required. If your website is still not functioning properly, then it is possible that there is a database-dbuser permission issue specific to your environment, and in this case to resolve it, you will simply need to manually re-create the database user and associate it to the database with all permissions granted. Below are the steps to do so: Step #1: Log into your cPanel account Step #2: Go to cPanel > MySQL Databases Step #3: Delete the database username _(the username, not the database itself)_. Once you are on that page, scroll all the way down and under "Current Users", click Delete on the respective database username. Do not delete the database — only the database user. As you are only removing the database user, you will not incur any data loss as a result of this process. Step #4: Create a new user under the "Add New User" section, and note down the MySQL username and password that you used (you will need this for the last step) Step #5: Under "Add User to Database" section in the cPanel MySQL databases page, associate your database with the new database user that you created and grant it all permissions. If you have multiple databases in your cPanel account, pay attention to ensure you are associating the correct database to the correct user. Step #6: Lastly, update your website's configuration file (for example - if you are using Wordpress, it'd be within wp-config.php) to reflect the new DB_USER and DB_PASS. Do not modify the DB_NAME section, only the DB_USER and DB_PASS to reflect the details you created in Step #4. Once modified, save changes to the configuration file. Verify your website is loading fine by visiting it on your web browser. If you require any assistance, or would like for us to perform this for you, please feel free to reach out. Our support team is available 24x7 to help.

OUTAGE - DAL109KVM

RackNerd Status — Sun, 05 Mar 2023 13:35:00 +0000

Emergency Maintenance on CHI135KVM

RackNerd Status — Sun, 05 Mar 2023 03:32:00 +0000

We will be taking host node CHI135KVM (one KVM VPS node in Chicago) offline shortly for an emergency maintenance (RAID card replacement). Customers on this host node were sent an email with additional information. Estimated downtime is less than one hour. We will update this status incident once resolved. UPDATE: The maintenance window is now completed and we are continuing to closely monitor the health of this server. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - CHI135KVM

RackNerd Status — Sat, 04 Mar 2023 13:12:00 +0000

We are aware that CHI135KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SEA109KVM

RackNerd Status — Sat, 04 Mar 2023 07:14:00 +0000

OUTAGE - CHI112KVM

RackNerd Status — Sat, 04 Mar 2023 06:22:00 +0000

OUTAGE - DAL111KVM

RackNerd Status — Sat, 04 Mar 2023 04:15:00 +0000

OUTAGE - SEA108KVM

RackNerd Status — Sat, 04 Mar 2023 02:32:00 +0000

OUTAGE - SEA105KVM

RackNerd Status — Thu, 02 Mar 2023 06:43:00 +0000

We are aware that SEA105KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DAL119KVM

RackNerd Status — Wed, 01 Mar 2023 11:52:00 +0000

OUTAGE - MIA1000 (One Shared/Reseller Hosting Server in Miami)

RackNerd Status — Wed, 01 Mar 2023 06:10:00 +0000

OUTAGE - LAXSSD4009nerd6DC02

RackNerd Status — Mon, 27 Feb 2023 19:55:00 +0000

We are aware that LAXSSD4009nerd6DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SEA109KVM

RackNerd Status — Mon, 27 Feb 2023 09:17:00 +0000

OUTAGE - SJRYZEN101

RackNerd Status — Sat, 25 Feb 2023 17:22:00 +0000

MIA1000 (One Shared/Reseller Hosting Server in Miami)

RackNerd Status — Fri, 24 Feb 2023 17:55:00 +0000

Outage - CHI116KVM (One KVM VPS Node in Chicago)

RackNerd Status — Fri, 24 Feb 2023 07:09:00 +0000

OUTAGE - CHI112KVM

RackNerd Status — Tue, 21 Feb 2023 21:13:00 +0000

OUTAGE - CHI117KVM

RackNerd Status — Tue, 21 Feb 2023 12:55:00 +0000

OUTAGE - DAL124KVM

RackNerd Status — Mon, 20 Feb 2023 14:37:00 +0000

We are aware that DAL124KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: On-site datacenter technicians are now physically troubleshooting this server. We will share additional updates in this status incident page once available. Thank you for your patience. UPDATE: VM's on DAL124KVM are back online now, however we are still working on restoring connectivity for the SolusVM controls for the host node. We're looking into that now. In the meantime you should be able to access your VPS via SSH. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ117KVM

RackNerd Status — Sun, 19 Feb 2023 23:47:00 +0000

Outage- DAL123KVM

RackNerd Status — Sun, 19 Feb 2023 08:22:00 +0000

Outage- SJ126KVM

RackNerd Status — Sun, 19 Feb 2023 02:31:00 +0000

Outage - DAL112KVM

RackNerd Status — Sat, 18 Feb 2023 21:40:00 +0000

We are aware that DAL112KVM is again experiencing some issues and has lost remote access. We apologize for the repeat issues with this node and are committed to getting to the bottom of this issue. We are currently investigating into this node further with datacenter remote hands, and will provide additional updates on this matter once we have more information. UPDATE: Due to the continued unexpected shutdowns we are experiencing with this server, we are having datacenter remote hands proceed with replacing the motherboard on this server. We will update once additional information is available. UPDATE: We received an update from remote hands that they will be beginning work on this motherboard replacement shortly. Thank you for your patience. UPDATE: This motherboard replacement is now completed and services are back to normal operation. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - DAL112KVM

RackNerd Status — Sat, 18 Feb 2023 07:23:00 +0000

We are aware that DAL112KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: The server is powered on but it is not outputting any video using a crash cart. On-site datacenter technicians are currently troubleshooting further. UPDATE: We are still in the process of troubleshooting this and understand the severity of the situation. Thank you for your patience and understanding. UPDATE: We are making progress on this matter and should have a resolution shortly. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - SEA109KVM (One KVM VPS Node in Seattle )

RackNerd Status — Fri, 17 Feb 2023 10:16:00 +0000

We are aware that SEA109KVM (one KVM VPS node in Seattle ) is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. It was a network glitch specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage- LAXSSD2000nerd5DC02

RackNerd Status — Fri, 17 Feb 2023 07:32:00 +0000

We are aware that LAXSSD2000nerd5DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage- LAXSSD2000nerd5DC02

RackNerd Status — Fri, 17 Feb 2023 07:15:00 +0000

OUTAGE - Multiple node down in Dallas

RackNerd Status — Thu, 16 Feb 2023 14:16:00 +0000

We are aware of a partial network outage impacting several nodes in Dallas and are currently investigating further. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage- MIA1000

RackNerd Status — Thu, 16 Feb 2023 05:46:00 +0000

Outage- SEA105KVM

RackNerd Status — Thu, 16 Feb 2023 01:11:00 +0000

We are aware that SEA105KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SG2000 Shared Hosting Server

RackNerd Status — Wed, 15 Feb 2023 21:54:00 +0000

OUTAGE - NYRN132KVM

RackNerd Status — Wed, 15 Feb 2023 14:46:00 +0000

We are aware that NYRN132KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN136KVM and NYRN131KVM

RackNerd Status — Wed, 15 Feb 2023 14:08:00 +0000

We are aware that NYRN136KVM and NYRN131KVM are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. NYRN131KVM - This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. NYRN13K6KVM - This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DE2000 Shared Hosting Server

RackNerd Status — Tue, 14 Feb 2023 22:54:00 +0000

Outage - NYRN142KVM

RackNerd Status — Tue, 14 Feb 2023 13:31:00 +0000

We are aware that NYRN142KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage- CHI135KVM

RackNerd Status — Mon, 13 Feb 2023 15:33:00 +0000

Outage- NJ109KVM, NJ102KVM, NJ106KVM

RackNerd Status — Sun, 12 Feb 2023 08:51:00 +0000

We are aware that NJ109KVM, NJ102KVM and NJ106KVM are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage- SEA105KVM

RackNerd Status — Fri, 10 Feb 2023 15:23:00 +0000

We are aware that SEA105KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This server is unresponsive to out of band access, we submitted a task for datacenter remote hands to look further into this issue. We will update this status incident with more information once available. Thank you for your patience. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ136KVM

RackNerd Status — Fri, 10 Feb 2023 02:32:00 +0000

Outage - ATLRYZEN100 (One KVM VPS Node in Atlanta)

RackNerd Status — Thu, 09 Feb 2023 23:34:00 +0000

We are aware that ATLRYZEN100 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - ATL106KVM

RackNerd Status — Thu, 09 Feb 2023 07:34:00 +0000

We are aware that ATL106KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN115KVM

RackNerd Status — Wed, 08 Feb 2023 18:31:00 +0000

OUTAGE - DAL126KVM

RackNerd Status — Wed, 08 Feb 2023 17:47:00 +0000

OUTAGE - LAXSSD5010nerd3DC02

RackNerd Status — Mon, 06 Feb 2023 08:48:00 +0000

We are aware that LAXSSD5010nerd3DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE- DAL124KVM

RackNerd Status — Sun, 05 Feb 2023 21:04:00 +0000

We are aware that DAL124KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: We are still investigating the hardware issues on DAL124KVM. Thank you for your patience and we will share updates once available. UPDATE: Hardware tests are ongoing. We hope to have this resolved by later tonight. Thank you for your continued patience and we will share additional updates in this incident once available. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE- MIA1000

RackNerd Status — Sun, 05 Feb 2023 17:31:00 +0000

OUTAGE - DAL124KVM

RackNerd Status — Sun, 05 Feb 2023 16:59:00 +0000

We are aware that DAL124KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - CHI135KVM

RackNerd Status — Sun, 05 Feb 2023 15:53:00 +0000

OUTAGE - NYRN105KVM,NYRN155KVM

RackNerd Status — Sat, 04 Feb 2023 20:10:00 +0000

We are aware that NYRN105KVM, and NYRN155KVM are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - LAXSSD6009nerd7DC02

RackNerd Status — Sat, 04 Feb 2023 10:35:00 +0000

We are aware thatLAXSSD6009nerd7DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - ATLRYZEN100

RackNerd Status — Sat, 04 Feb 2023 00:12:00 +0000

We are aware that ATLRYZEN100 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - LAXKVM205nerd3DC02

RackNerd Status — Fri, 03 Feb 2023 00:25:00 +0000

OUTAGE - SJ141KVM

RackNerd Status — Thu, 02 Feb 2023 08:04:00 +0000

We are aware that SJ141KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRYZEN102

RackNerd Status — Wed, 01 Feb 2023 18:51:00 +0000

We are aware that NYRYZEN102 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Network Outage - Seattle Datacenter Location

RackNerd Status — Sun, 29 Jan 2023 14:56:00 +0000

We are aware that there is a partial network outage impacting about a dozen VPS nodes in our Seattle location. We are currently looking into this incident further with our upstream provider, and will provide additional updates on this matter once we have more information. UPDATE: Our upstream provider’s networking team is actively aware and working on this issue. It appears to be an issue related to border routers. We will update this status incident again once additional progress has been made. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN125KVM

RackNerd Status — Sun, 29 Jan 2023 04:51:00 +0000

OUTAGE - CHI135KVM

RackNerd Status — Sat, 28 Jan 2023 13:36:00 +0000

OUTAGE - SJ134KVM

RackNerd Status — Fri, 27 Jan 2023 07:46:00 +0000

We are aware that SJ134KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE 1 : It's down again, We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE 2 : This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - CHI135KVM

RackNerd Status — Fri, 27 Jan 2023 07:35:00 +0000

OUTAGE - MIA1000 Shared Hosting Server

RackNerd Status — Wed, 25 Jan 2023 17:57:00 +0000

OUTAGE - NYRN143KVM and NYRN144KVM

RackNerd Status — Wed, 25 Jan 2023 01:12:00 +0000

We are aware that NYRN143KVM and NYRN144KVM are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SEA117KVM

RackNerd Status — Fri, 20 Jan 2023 15:37:00 +0000

We are aware that SEA117KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SEA117KVM

RackNerd Status — Fri, 20 Jan 2023 15:07:00 +0000

We are aware that SEA117KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN115KVM

RackNerd Status — Thu, 19 Jan 2023 20:04:00 +0000

We are aware that NYRN115KVM are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - MIA1000 (One Shared Hosting Server in Miami)

RackNerd Status — Wed, 18 Jan 2023 19:10:00 +0000

OUTAGE - NYRN144KVM, NYRN143KVM and NYRN142KVM

RackNerd Status — Wed, 18 Jan 2023 01:12:00 +0000

We are aware that NYRN144KVM, NYRN143KVM and NYRN142KVM are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SEA109KVM

RackNerd Status — Wed, 18 Jan 2023 00:01:00 +0000

OUTAGE - CHI128KVM, CHI108KVM and CHI118KVM

RackNerd Status — Mon, 16 Jan 2023 22:43:00 +0000

We are aware that 3 KVM VPS host nodes in Chicago (CHI128KVM, CHI108KVM and CHI118KVM) are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRYZEN102

RackNerd Status — Sun, 15 Jan 2023 00:01:00 +0000

We are aware that NYRYZEN102 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - MIA1000 (One Shared Hosting Server in Miami)

RackNerd Status — Fri, 13 Jan 2023 14:10:00 +0000

Outage - NYRYZEN104 (One Ryzen VPS Node in New York)

RackNerd Status — Thu, 12 Jan 2023 11:15:00 +0000

We are aware that NYRYZEN104 (One Ryzen VPS Node in New York) is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. It was a network related problem specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN112KVM

RackNerd Status — Sun, 08 Jan 2023 10:27:00 +0000

Emergency Maintenance on NYRN156KVM

RackNerd Status — Sun, 08 Jan 2023 06:01:00 +0000

We will be taking host node NYRN156KVM (one KVM VPS node in New York) offline shortly for an emergency maintenance. Customers on this host node were sent an email with additional information. Estimated downtime is less than one hour. We will update this status incident once resolved. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN156KVM

RackNerd Status — Sun, 08 Jan 2023 03:18:00 +0000

We are aware that NYRN156KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN115KVM

RackNerd Status — Sat, 07 Jan 2023 16:54:00 +0000

OUTAGE - NYRN156KVM

RackNerd Status — Sat, 07 Jan 2023 13:10:00 +0000

RAM Replacement - CHI135KVM

RackNerd Status — Sat, 07 Jan 2023 07:36:00 +0000

We will be taking CHI135KVM offline shortly for an emergency RAM replacement, due to two failed DIMM's identified on this server. Downtime should be less than 30 minutes. Existing customers on CHI135KVM were sent an email notification with details. We will update this status incident as resolved once the RAM replacement is completed. UPDATE: RAM replacement on CHI135KVM has been completed. Please feel free to open a ticket if you have any questions.

OUTAGE - CHI135KVM

RackNerd Status — Sat, 07 Jan 2023 04:25:00 +0000

MIA1000 (One Shared Hosting Server in Miami)

RackNerd Status — Wed, 04 Jan 2023 05:55:00 +0000

OUTAGE - CHI135KVM

RackNerd Status — Tue, 03 Jan 2023 22:28:00 +0000

Emergency Maintenance on CHI135KVM

RackNerd Status — Tue, 03 Jan 2023 18:08:00 +0000

We will be taking host node CHI135KVM (one KVM VPS node in Chicago) offline shortly for an emergency maintenance. Customers on this host node were sent an email with additional information. Estimated downtime is less than one hour. We will update this status incident once resolved. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ126KVM

RackNerd Status — Tue, 03 Jan 2023 15:04:00 +0000

OUTAGE - LAXSSD5800nerd2DC02

RackNerd Status — Tue, 03 Jan 2023 07:34:00 +0000

OUTAGE - fiber8 Shared Hosting Server

RackNerd Status — Mon, 02 Jan 2023 22:28:00 +0000

We are aware that the fiber8 Shared Hosting Server is currently experiencing connectivity issues which looks to be a sophisticated DDoS attack targeted towards this server. We are working to mitigate this, and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - fiber8 Shared Hosting Server

RackNerd Status — Sun, 01 Jan 2023 22:45:00 +0000

OUTAGE - NYRN126KVM

RackNerd Status — Sun, 01 Jan 2023 14:34:00 +0000

OUTAGE - fiber8 Shared Hosting Server

RackNerd Status — Sun, 01 Jan 2023 06:39:00 +0000

We are aware that - fiber8 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - Fiber 8 Shared Hosting Server

RackNerd Status — Sat, 31 Dec 2022 15:03:00 +0000

We are aware that fiber 8 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - CHI114KVM

RackNerd Status — Fri, 30 Dec 2022 23:56:00 +0000

OUTAGE - CHI135KVM

RackNerd Status — Fri, 30 Dec 2022 18:58:00 +0000

OUTAGE - LAXSSD4009nerd6DC02

RackNerd Status — Tue, 27 Dec 2022 18:42:00 +0000

SJ172KVM and SJ163KVM (Two KVM VPS Nodes in San Jose)

RackNerd Status — Tue, 27 Dec 2022 18:39:00 +0000

SJ172KVM and SJ163KVM will be going offline at 11 AM Pacific for scheduled maintenance. Affected customers were sent an email in advance (last week) with this maintenance timeframe and details. We will update this status incident once the maintenance is completed. UPDATE: This maintenance is now completed. We will be closing out this incident now.

Outage - MIA1000 Shared Hosting Server

RackNerd Status — Tue, 27 Dec 2022 16:42:00 +0000

Outage - Multiple LA nodes down

RackNerd Status — Tue, 27 Dec 2022 10:39:00 +0000

We are aware that Multiple LA nodes ( LAXSSD1040nerd2DC02, LAXSSD990nerd2DC02, LAXSSD1050nerd2DC02, LAXSSD850nerd2DC02, LAXSSD1150nerd2DC02, LAXSSD910nerd2DC02, LAXSSD1080nerd2DC02, LAXSSD920nerd2DC02, LAXSSD1070nerd2DC02, LAXSSD7004nerd2DC02) are experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

HIGH PACKET LOSS - LAXKVM301nerd5DC02, LAXKVM319nerd5DC02, LAXSSD2000nerd5DC02 LAXKVM303nerd5DC02

RackNerd Status — Mon, 26 Dec 2022 08:06:00 +0000

We are aware that LAXKVM301nerd5DC02. LAXKVM319nerd5DC02 LAXSSD2000nerd5DC02 LAXKVM303nerd5DC02 is currently experiencing a high packet loss issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DAL128KVM

RackNerd Status — Mon, 26 Dec 2022 05:01:00 +0000

We are aware that DAL128KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - Fiber10 Shared Hosting Server

RackNerd Status — Sat, 24 Dec 2022 04:43:00 +0000

OUTAGE - NYRN135KVM

RackNerd Status — Sat, 24 Dec 2022 03:09:00 +0000

We are aware that NYRN135KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This node requires further physical investigation by an on-site datacenter technician. This could take a while before a full resolution is concluded, due to the weather-related State of Emergency issued in the Buffalo, NY area. We sincerely appreciate your patience during this time. UPDATE: As a faster resolution path, we are currently working towards migrating VM's to another healthy host node. Your data and VPS IP address will remain intact, though you may notice up to 30 minutes of downtime while your VM migrates. You will know the migration is done by logging into the SolusVM VPS Control Panel, which will tell you what node your VPS is on. Once it says a node name that is not NYRN135KVM, it will mean that your VPS has been successfully migrated and booted up to the new host node already. If any action is required from your end, you will receive an e-mail notification from us. We will be closing this incident out but we are working on migrations, if anyone has any questions regarding the migration please feel free to reach out to us.

High packet loss - LAXSSD106nerd1DC02 LAXKVM307nerd5DC02 LAXKVM319nerd5DC02 and with a few LA DC-02 host-nodes

RackNerd Status — Fri, 23 Dec 2022 15:26:00 +0000

We are aware that LAXSSD106nerd1DC02 LAXKVM307nerd5DC02 LAXKVM319nerd5DC02 and with a few LA DC-02 nodes is currently experiencing a packet loss We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - LAXKVM303nerd5DC02

RackNerd Status — Fri, 23 Dec 2022 15:11:00 +0000

We are aware that LAXKVM303nerd5DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN126KVM

RackNerd Status — Fri, 23 Dec 2022 04:18:00 +0000

Outage - MIA1000 Shared Hosting Server

RackNerd Status — Thu, 22 Dec 2022 13:52:00 +0000

We are aware that MIA1000 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. It was a network related problem on the server end. The server is back online now. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

High packet loss - LAXSSD4032nerd6DC02

RackNerd Status — Thu, 22 Dec 2022 10:06:00 +0000

We are aware that LAXSSD4032nerd6DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

High packet loss - LAXSSD4033nerd6DC02

RackNerd Status — Thu, 22 Dec 2022 09:41:00 +0000

OUTAGE - NYRN126KVM

RackNerd Status — Thu, 22 Dec 2022 08:22:00 +0000

OUTAGE - NYRN126KVM

RackNerd Status — Thu, 22 Dec 2022 06:36:00 +0000

OUTAGE - DAL107KVM

RackNerd Status — Wed, 21 Dec 2022 03:41:00 +0000

OUTAGE - SJ117KVM

RackNerd Status — Tue, 20 Dec 2022 12:20:00 +0000

SJ167KVM

RackNerd Status — Sun, 18 Dec 2022 04:14:00 +0000

We are aware that SJ167KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - MIA1000 - Shared hosting services host-node

RackNerd Status — Sat, 17 Dec 2022 06:43:00 +0000

OUTAGE - NYRN135KVM

RackNerd Status — Sat, 17 Dec 2022 03:12:00 +0000

We are aware that NYRN135KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN142KVM

RackNerd Status — Sat, 17 Dec 2022 01:32:00 +0000

OUTAGE - NYRN142KVM

RackNerd Status — Fri, 16 Dec 2022 20:07:00 +0000

OUTAGE - LAXSSD4020nerd6DC02

RackNerd Status — Thu, 15 Dec 2022 20:36:00 +0000

We are aware that LAXKVM301nerd5DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - MIA1000 (One Shared Hosting Server in Miami)

RackNerd Status — Tue, 13 Dec 2022 15:18:00 +0000

We are aware that MIA1000 (One Shared Hosting Server in Miami) is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ149KVM

RackNerd Status — Tue, 13 Dec 2022 13:08:00 +0000

Partial Network Outage - Los Angeles DC-02

RackNerd Status — Mon, 12 Dec 2022 04:16:00 +0000

We are currently investigating intermittent network connectivity impacting about dozen nodes in our Los Angeles DC-02 location. We are currently looking into this and will share additional updates here ASAP. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN126KVM

RackNerd Status — Sat, 10 Dec 2022 07:37:00 +0000

OUTAGE - MIA1000 Shared Hosting Server

RackNerd Status — Sat, 10 Dec 2022 04:22:00 +0000

OUTAGE - NYRN126KVM

RackNerd Status — Sat, 10 Dec 2022 03:08:00 +0000

MIA1000 (One Shared Hosting Server in Miami)

RackNerd Status — Fri, 09 Dec 2022 18:20:00 +0000

We are aware that MIA1000 (one shared hosting server in Miami) is currently experiencing intermittent connectivity as a result of a targeted DDoS attack towards this server. We are actively investigating this matter and appreciate your patience. We will share additional updates on this status incident once available. UPDATE: While services have been restored, we are continuing to closely monitor this server. We will keep this status incident open until we have full confidence the matter is resolved. Thank you for your patience. UPDATE: This matter has been fully resolved, and websites hosted on this server should be back to a fully operational state now. Thank you for your patience while we worked to mitigate this attack.

DAL123KVM (One KVM VPS Node in Dallas)

RackNerd Status — Thu, 08 Dec 2022 23:07:00 +0000

We are aware that DAL123KVM (one KVM VPS node in Dallas) is experiencing network connectivity issues. We are currently looking into this node further and will share additional updates as soon as possible. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ141KVM

RackNerd Status — Wed, 07 Dec 2022 20:51:00 +0000

OUTAGE - LAXKVM301nerd5DC02

RackNerd Status — Wed, 07 Dec 2022 12:18:00 +0000

Outage - Multiple New York nodes ( NYRN102KVM , NYRN149KVM ,NYRN156KVM )

RackNerd Status — Tue, 06 Dec 2022 11:23:00 +0000

We are aware that multiple New York nodes ( ( NYRN102KVM , NYRN149KVM ,NYRN156KVM ) are experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. It was a network glitch specific to those nodes. all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Emergency Maintenance on NYRN135KVM

RackNerd Status — Mon, 05 Dec 2022 23:19:00 +0000

As communicated via e-mail to affected customers, we have determined that the RAID array on NYRN135KVM is in a degraded state. We are taking NYRN135KVM offline for a brief moment to conduct an emergency drive replacement. We will update this status incident once resolved. UPDATE: It appears that this requires further troubleshooting, thank you for your patience while we continue to look into this. UPDATE: Our efforts to allow the RAID controller to rebuild in a live environment were unsuccessful. It is most safe to rebuild this RAID array offline. We are taking the server down to our work bench now, and will allow time for the RAID array to rebuild. This process could take several hours. We apologize for the unexpected delay and will share updates once available. UPDATE: The RAID rebuild is currently at 19%. UPDATE: The server is back online on a degraded RAID array, and our attempts to rebuild the RAID array in a timely fashion was not successful due to corrupt RAID metadata. However, since we utilize RAID-10 we were still able to get the server online. To minimize further impact and downtime, we believe the best course of action is to bring this server back online and then migrate VM's on this node one by one over to another host node. This will be a seamless migration and you will not experience any IP changes, and all data will be migrated in place. We will be working on these migrations starting shortly and we anticipate all migrations being completed within the next 24-48 hours. UPDATE: Albeit a degraded RAID status, we are currently working towards migrating VM's to another healthy host node. Your data and VPS IP address will remain intact, though you may notice up to 30 minutes of downtime while your VM migrates. You will know the migration is done by logging into the SolusVM VPS Control Panel, which will tell you what node your VPS is on. Once it says a node name that is not NYRN135KVM, it will mean that your VPS has been successfully migrated and booted up to the new host node already. If any action is required from your end, you will receive an e-mail notification from us. We will be closing this incident out but we are working on migrations, if anyone has any questions regarding the migration please feel free to reach out to us.

OUTAGE - DAL133KVM

RackNerd Status — Mon, 05 Dec 2022 22:00:00 +0000

We are aware that DAL133KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: We are still looking into this. Thank you for your patience. UPDATE #2: Our efforts to resolve this remotely have been unsuccessful. We have requested on-site datacenter technicians (remote hands) to replace the network cable connections to this server. We will update shortly. UPDATE #3: This was resolved after replacing network cable connections and re-configuring network configuration files. Please feel free to contact us if you have any questions.

OUTAGE - SJ149KVM

RackNerd Status — Mon, 05 Dec 2022 03:05:00 +0000

OUTAGE - CHI116KVM

RackNerd Status — Sun, 04 Dec 2022 03:36:00 +0000

HIGH PACKET LOSS - NYRN103KVM

RackNerd Status — Sat, 03 Dec 2022 18:02:00 +0000

Outage - DAL108KVM

RackNerd Status — Fri, 02 Dec 2022 06:09:00 +0000

Outage - SEA103KVM

RackNerd Status — Fri, 02 Dec 2022 03:19:00 +0000

OUTAGE - SJ149KVM

RackNerd Status — Fri, 02 Dec 2022 02:45:00 +0000

Emergency Maintenance on SJ172KVM

RackNerd Status — Thu, 01 Dec 2022 21:14:00 +0000

As communicated via email to affected customers on SJ172KVM (one KVM VPS node in San Jose), we are taking this server offline for an emergency maintenance window in order to address the recent unexpected outages on this host node (which we currently suspect to be due to bad RAM). We will post more information once available. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ172KVM

RackNerd Status — Thu, 01 Dec 2022 20:34:00 +0000

Outage - SJ172KVM

RackNerd Status — Thu, 01 Dec 2022 15:48:00 +0000

Outage - LAXSSD4009nerd6DC02

RackNerd Status — Wed, 30 Nov 2022 10:34:00 +0000

Outage - SJ172KVM

RackNerd Status — Wed, 30 Nov 2022 00:19:00 +0000

OUTAGE - SJ172KVM

RackNerd Status — Tue, 29 Nov 2022 06:56:00 +0000

Los Angeles DC-01 - Partial Network Outage

RackNerd Status — Mon, 28 Nov 2022 22:18:00 +0000

We are currently aware of a network connectivity issue impacting a segment of our racks in our Los Angeles DC-01 location. Network engineers are investigating this issue, and we will update this status incident with more information once available. UPDATE: We identified the issue being an OSPF communication issue between our routers and core switches, and applied a fix immediately. This has now been resolved, and services are fully operational again. Feel free to contact us if you have any questions.

OUTAGE - SJ172KVM

RackNerd Status — Mon, 28 Nov 2022 13:18:00 +0000

OUTAGE - SJ137KVM

RackNerd Status — Sun, 27 Nov 2022 17:31:00 +0000

Outage - SJ172KVM

RackNerd Status — Sat, 26 Nov 2022 12:59:00 +0000

[SCHEDULED MAINTENANCE] Backend Related Improvements -- NON CLIENT IMPACTING

RackNerd Status — Sat, 26 Nov 2022 07:02:00 +0000

RackNerd's website, and VPS Control Panel will be undergoing scheduled maintenance for backend related improvements at the following timeframe: Maintenance Start Date: November 26, 2022 Maintenance Start Time: 11:00 AM PST Maintenance End Time: 11:30 AM PST Affected Services: RackNerd Website, RackNerd Client Portal, RackNerd VPS Control Panel (NerdVM/SolusVM) Scope of Work: We will be implementing backend related improvements/updates to the above services. The frontend of our website and SolusVM panel may be unavailable for up to 30 minutes during this time. Client services will not be affected, and will remain online. If you require assistance during this maintenance timeframe, please e-mail us at support@racknerd.com, call us at 888-881-NERD, or submit a support ticket in our client area after the maintenance window is completed. We will be moving this status incident to active once the maintenance window commences. UPDATE: This maintenance is about to commence. UPDATE #2: The SolusVM maintenance is now completed and accessible. We are now working on the maintenance of the RackNerd website and client portal. UPDATE #3: The backend improvements for our website and client portal are in progress of being rolled out - during this time, the frontend will be inaccessible. The maintenance will run on a bit longer than originally planned, due to the fact we started on this a bit later in efforts to get SolusVM done first. ETA is now 12:00 PM PST. UPDATE #4: This maintenance is now completed. We will be closing out this incident now.

OUTAGE - LAXSSD4032nerd6DC02 , LAXSSD106nerd1DC02

RackNerd Status — Sat, 26 Nov 2022 04:04:00 +0000

We are aware that LAXSSD4032nerd6DC02 , LAXSSD106nerd1DC02 are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - LAXSSD4020nerd6DC02 , LAXSSD4022nerd6DC02

RackNerd Status — Sat, 26 Nov 2022 02:17:00 +0000

We are aware that LAXSSD4020nerd6DC02, LAXSSD4022nerd6DC02 are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NJ104KVM

RackNerd Status — Fri, 25 Nov 2022 17:21:00 +0000

We are aware that NJ104KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - FR1000 Shared Hosting Server

RackNerd Status — Thu, 24 Nov 2022 21:58:00 +0000

OUTAGE - NYRN115KVM

RackNerd Status — Thu, 24 Nov 2022 13:39:00 +0000

Outage -SJ120KVM

RackNerd Status — Wed, 23 Nov 2022 21:54:00 +0000

We are aware that SJ120KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist

Outage - CHI114KVM

RackNerd Status — Wed, 23 Nov 2022 18:13:00 +0000

We are aware that CHI114KVM are currently experiencing connectivity issues. We are currently looking into these nodes further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - LAXSSD4009nerd6DC02

RackNerd Status — Wed, 23 Nov 2022 11:21:00 +0000

[SCHEDULED MAINTENANCE] RackNerd Website and Client Area

RackNerd Status — Wed, 23 Nov 2022 00:21:00 +0000

RackNerd's website will be undergoing scheduled maintenance at the following timeframe: Maintenance Start Date: November 23, 2022 Maintenance Start Time: 11:00 AM PST Maintenance End Time: 11:30 AM PST Scope of Work: We will be upgrading our underlying infrastructure that empowers our website (racknerd.com) and client portal (my.racknerd.com) due to the surge of traffic and demand. Our website and client portal features may be unavailable for up to 30 minutes during this time. Client services will not be affected, and will remain online. If you require assistance during this maintenance timeframe, please e-mail us at support@racknerd.com, call us at 888-881-NERD, or submit a support ticket in our client area after the maintenance window is completed. We will be moving this status incident to active once the maintenance window commences. UPDATE: This maintenance is about to commence. We will share another update once this is completed. UPDATE #2: This maintenance is now completed, and our website and client portal is now available again. We will be closing out this status incident as resolved now. Feel free to open a support ticket if you have any questions.

OUTAGE - CHI113KVM, CHI114KVM, CHI120KVM, and CHI122KVM

RackNerd Status — Tue, 22 Nov 2022 10:46:00 +0000

We are aware that CHI113KVM, CHI114KVM, CHI120KVM, and CHI122KVM are currently experiencing connectivity issues. We are currently looking into these nodes further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. It was a switch-related problem specific to the rack hosted the nodes.all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SG1000 Shared Hosting Server

RackNerd Status — Tue, 22 Nov 2022 09:16:00 +0000

OUTAGE - LAXSSD4009nerd6DC02

RackNerd Status — Mon, 21 Nov 2022 17:35:00 +0000

OUTAGE - DAL109KVM

RackNerd Status — Sun, 20 Nov 2022 23:44:00 +0000

We are aware that DAL109KVM is currently experiencing issues (looks to be signs of a failing RAID controller). We are currently looking into this node further with our on-site engineers, and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we are happy to assist.

OUTAGE - SJ107KVM

RackNerd Status — Sun, 20 Nov 2022 20:11:00 +0000

We are aware that SJ107KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - ATL107KVM

RackNerd Status — Sun, 20 Nov 2022 16:18:00 +0000

We are aware that ATL107KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE #2: It appears that this node is still experiencing symptoms - this time related to failed RAM. We are currently investigating this matter with on-site datacenter engineers and will replace the failed DIMM accordingly. In the meantime, you may find your service hosted on this node to be intermittently available. UPDATE #3 : This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - LAXSSD4038nerd6DC02

RackNerd Status — Sat, 19 Nov 2022 11:16:00 +0000

OUTAGE - Multiple LA DC-02 host-nodes - LAXSSD106nerd1DC02 LAXSSD4033nerd6DC02 LAXSSD4037nerd6DC02

RackNerd Status — Sat, 19 Nov 2022 11:05:00 +0000

We are aware that there is currently a partial network outage in our few host-nodes of LAXSSD106nerd1DC02 LAXSSD4033nerd6DC02 LAXSSD4037nerd6DC02 LA DC02 datacenter location impacting some routes. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - LAXSSD4032nerd6DC02

RackNerd Status — Sat, 19 Nov 2022 11:04:00 +0000

OUTAGE - DAL126KVM

RackNerd Status — Fri, 18 Nov 2022 20:38:00 +0000

Maintenance for CHI123KVM (One KVM VPS Node in Chicago)

RackNerd Status — Fri, 18 Nov 2022 20:16:00 +0000

Maintenance will soon commence for CHI123KVM (one KVM VPS node in Chicago). Customers on this node were already sent an e-mail with this maintenance notification. We will update this status page as resolved once this maintenance is completed. As mentioned in the maintenance notification email, we expect for actual downtime to be under 45-60 minutes. UPDATE: This maintenance window is now completed. We will now be closing out this status incident as resolved. If you have any questions or if your VM is still inaccessible, please open a support ticket and we'd be happy to assist you.

Outage - SEA105KVM (One KVM VPS Node in Seattle )

RackNerd Status — Fri, 18 Nov 2022 16:09:00 +0000

We are aware that SEA105KVM (one KVM VPS node in Seattle ) is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. It was a network related problem specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - ATL115KVM

RackNerd Status — Thu, 17 Nov 2022 03:50:00 +0000

OUTAGE - SG1000 Shared Hosting Server

RackNerd Status — Mon, 14 Nov 2022 11:33:00 +0000

OUTAGE - DAL111KVM

RackNerd Status — Mon, 14 Nov 2022 07:31:00 +0000

Partial Network Outage in Ashburn - Multiple nodes - ASH105KVM ASH100KVM ASH103KVM ASH101KVM ASH104KVM

RackNerd Status — Sat, 12 Nov 2022 14:23:00 +0000

We are aware of intermittent network connectivity affecting a small portion of our racks(ASH105KVM ASH100KVM ASH103KVM ASH101KVM ASH104KVM) in our Ashburn location. Network engineers are currently investigating this issue and we will provide more information as soon as possible. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Partial Network Outage in Ashburn

RackNerd Status — Sat, 12 Nov 2022 06:46:00 +0000

We are aware of intermittent network connectivity affecting a small portion of our racks in our Ashburn location.Network engineers are currently investigating this issue and we will provide more information as soon as possible. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - CHI116KVM (One KVM VPS Node in Chicago )

RackNerd Status — Sat, 12 Nov 2022 04:19:00 +0000

We are aware that CHI116KVM(one KVM VPS node in Chicago) is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - CHI116KVM

RackNerd Status — Fri, 11 Nov 2022 20:46:00 +0000

OUTAGE - fiber8 Shared Hosting Server

RackNerd Status — Thu, 10 Nov 2022 14:28:00 +0000

OUTAGE - FR1000 Shared Hosting Server

RackNerd Status — Thu, 10 Nov 2022 13:55:00 +0000

OUTAGE - SEA105KVM

RackNerd Status — Wed, 09 Nov 2022 15:22:00 +0000

We are aware that SEA105KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - fiber8 Shared Hosting Server

RackNerd Status — Wed, 09 Nov 2022 14:26:00 +0000

Outage - Fiber8 Shared Hosting Server

RackNerd Status — Tue, 08 Nov 2022 22:56:00 +0000

We are aware that Fiber8 (Shared/Reseller Hosting Server in Los Angeles) is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DAL112KVM DAL108KVM

RackNerd Status — Tue, 08 Nov 2022 14:52:00 +0000

We are aware that DAL112KVM and DAL108KVM are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This has now been resolved. If you are still experiencing any issues or if you have any questions, feel free to contact us and we'd be happy to assist you.

Partial Network Outage - New York Datacenter

RackNerd Status — Tue, 08 Nov 2022 07:20:00 +0000

We are currently investigating a partial network outage impacting a segment of servers hosted within our New York datacenter. During this time you may experience intermittent routing. We will update this status incident once we have a full resolution on this matter. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - FR1000 Shared Hosting Server

RackNerd Status — Tue, 08 Nov 2022 05:45:00 +0000

LAXSSD4032nerd6DC02 (One KVM VPS Node in Los Angeles )

RackNerd Status — Mon, 07 Nov 2022 18:30:00 +0000

We are aware that LAXSSD4032nerd6DC02 (one KVM VPS node in Los Angeles ) is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - LAXSSD106nerd1DC02

RackNerd Status — Mon, 07 Nov 2022 08:12:00 +0000

Outage FR1000 Shared Hosting Server

RackNerd Status — Sun, 06 Nov 2022 21:44:00 +0000

Outage LAXSSD530nerd1DC02

RackNerd Status — Sun, 06 Nov 2022 17:12:00 +0000

We are aware that LAXSSD530nerd1DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage LAXSSD106nerd1DC02

RackNerd Status — Sun, 06 Nov 2022 12:35:00 +0000

Outage - LAXSSD5007nerd3DC02

RackNerd Status — Sat, 05 Nov 2022 16:44:00 +0000

Outage - SJ126KVM

RackNerd Status — Sat, 05 Nov 2022 12:25:00 +0000

OUTAGE - LAXSSD6021nerd7DC02

RackNerd Status — Sat, 05 Nov 2022 11:22:00 +0000

We are aware that LAXSSD6021nerd7DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE : It's experiencing connectivity issues again, we are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - LAXSSD5007nerd3DC02

RackNerd Status — Sat, 05 Nov 2022 06:12:00 +0000

Intermittent Network Connectivity in Los Angeles DC-02 impacting 6x nodes

RackNerd Status — Sat, 05 Nov 2022 03:39:00 +0000

We are currently investigating intermittent network connectivity impacting about half a dozen nodes in our Los Angeles DC-02 nodes (LAXSSD5802nerd2DC02, LAXSSD7004nerd2DC02, LAXSSD7002nerd2DC02, LAXSSD970nerd2DC02, LAXSSD5801nerd2DC02, and LAXSSD850nerd2DC02). We are currently looking into this. UPDATE: The issue was resolved, we will continue to monitor this closely and if you have any questions or concerns, feel free to reach out to us. At this time the network is fully operational.

Partial Network Outage in Los Angeles DC-02

RackNerd Status — Fri, 04 Nov 2022 15:59:00 +0000

We are aware of intermittent network connectivity affecting a small portion of our racks in our Los Angeles DC-02 location. Network engineers are currently investigating this issue and we will provide more information as soon as possible. UPDATE: The routing issue was resolved, we will continue to monitor this closely and if you have any questions or concerns, feel free to reach out to us. At this time the network is fully operational.

Outage - FR1000 (Shared/Reseller Hosting Server in France)

RackNerd Status — Wed, 02 Nov 2022 19:30:00 +0000

We are aware that FR1000 (Shared/Reseller Hosting Server in France) is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

outage - Fiber11 Shared Hosting Server

RackNerd Status — Tue, 01 Nov 2022 21:03:00 +0000

We are aware that Fiber11 (Shared/Reseller Hosting Server in Los Angeles) is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

outage - NYRN127KVM, NYRN129KVM, NYRN126KVM, NYRN128KVM

RackNerd Status — Sun, 30 Oct 2022 05:53:00 +0000

We are aware that NYRN127KVM, NYRN129KVM, NYRN126KVM, and NYRN128KVM are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DAL107KVM

RackNerd Status — Sat, 29 Oct 2022 15:05:00 +0000

We are aware that DAL107KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - FR1000 Shared Hosting Server

RackNerd Status — Sat, 29 Oct 2022 13:21:00 +0000

OUTAGE - DE1000 Shared Hosting Server

RackNerd Status — Fri, 28 Oct 2022 18:12:00 +0000

We are aware that DE1000 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

SolusVM Server (NerdVM)

RackNerd Status — Fri, 28 Oct 2022 03:54:00 +0000

We are currently undergoing an update to SolusVM. During the update, access to the NerdVM panel may be temporarily unavailable for a few minutes. Client services are not affected and will remain online. UPDATE: This has now been completed. Access to the NerdVM panel is now restored and available.

Outage - CHI117KVM (One KVM VPS Node in Chicago )

RackNerd Status — Thu, 27 Oct 2022 14:14:00 +0000

We are aware that CHI117KVM (one KVM VPS node in Chicago) is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. It was a network related problem specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - CHIRYZEN104

RackNerd Status — Wed, 26 Oct 2022 17:46:00 +0000

Outage - SEA117KVM (One KVM VPS Node in Seattle )

RackNerd Status — Wed, 26 Oct 2022 15:36:00 +0000

We are aware that SEA117KVM (one KVM VPS node in Seattle ) is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - DE2000 (One Shared/Reseller Hosting Server in Frankfurt )

RackNerd Status — Wed, 26 Oct 2022 13:45:00 +0000

We are aware that one of our Shared/Reseller Hosting Servers in Frankfurt (DE2000) is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - FR1000 (One Shared/Reseller Hosting Server in Strasbourg )

RackNerd Status — Wed, 26 Oct 2022 12:11:00 +0000

We are aware that one of our Shared/Reseller Hosting Servers in Strasbourg (FR1000) is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - ASH100KVM - ASH101KVM- ASH102KVM - ASH103KVM - ASH104KVM - ASH105KVM - ASH106KVM

RackNerd Status — Wed, 26 Oct 2022 00:52:00 +0000

We are aware that the nodes ASH100KVM - ASH101KVM- ASH102KVM - ASH103KVM - ASH104KVM - ASH105KVM - ASH106KVM are currently experiencing connectivity issues. We are currently looking into this nodes further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ107KVM

RackNerd Status — Tue, 25 Oct 2022 09:41:00 +0000

OUTAGE - fiber8(one shared hosting server in Los Angeles)

RackNerd Status — Sat, 22 Oct 2022 14:33:00 +0000

We are aware that fiber8 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - Fiber8 (Shared/Reseller Hosting Server in Los Angeles )

RackNerd Status — Fri, 21 Oct 2022 22:29:00 +0000

We are aware that Fiber8 (Shared/Reseller Hosting Server in Los Angeles ) is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

SEA113KVM and SEA105KVM - Scheduled Maintenance

RackNerd Status — Fri, 21 Oct 2022 20:14:00 +0000

SEA113KVM and SEA105KVM will be going offline at 2 PM Pacific for scheduled maintenance. Affected customers were sent an email in advance with this maintenance timeframe and details. We will update this status incident once the maintenance is completed. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - LAXSSD4009nerd6DC02

RackNerd Status — Fri, 21 Oct 2022 13:51:00 +0000

Outage - LAXSSD810nerd2DC02 and LAXKVM111nerd2DC02

RackNerd Status — Thu, 20 Oct 2022 18:46:00 +0000

We are aware that LAXSSD810nerd2DC02 and LAXKVM111nerd2DC02 (two KVM VPS nodes in Los Angeles DC-02) are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This has now been resolved.

Outage - CHI116KVM (One KVM VPS Node in Chicago)

RackNerd Status — Thu, 20 Oct 2022 16:24:00 +0000

We are aware that CHI116KVM (one KVM VPS node in Chicago) is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. It was a network glitch specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - SJ141KVM

RackNerd Status — Thu, 20 Oct 2022 00:53:00 +0000

DAL123KVM (One KVM VPS Node in Dallas )

RackNerd Status — Wed, 19 Oct 2022 16:30:00 +0000

We are aware that DAL123KVM (one KVM VPS node in Dallas ) is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. It was a network glitch specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - SJ106KVM (One KVM VPS Node in San Jose)

RackNerd Status — Wed, 19 Oct 2022 11:12:00 +0000

We are aware that SJ106KVM (one KVM VPS node in San Jose) is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. It was a network-related problem specific to this host node only, all VMs are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - LAXSSD4018nerd6DC02

RackNerd Status — Tue, 18 Oct 2022 13:45:00 +0000

We are aware that LAXSSD4018nerd6DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - SJ123KVM

RackNerd Status — Tue, 18 Oct 2022 01:04:00 +0000

Outage - DE2000 (One Shared/Reseller Hosting Server in Frankfurt)

RackNerd Status — Mon, 17 Oct 2022 21:54:00 +0000

OUTAGE - LAXSSD5007nerd3DC02

RackNerd Status — Mon, 17 Oct 2022 12:50:00 +0000

Regarding LAXSSD4009nerd6DC02 (One KVM VPS Node in Los Angeles)

RackNerd Status — Sat, 15 Oct 2022 01:12:00 +0000

We are aware that LAXSSD4009nerd6DC02 (one KVM VPS node in Los Angeles DC-02) is currently inaccessible. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: On-site technicians are still running diagnostics on LAXSSD4009nerd6DC02. Thank you for your patience. UPDATE: After diagnostics we believe this issue may have been as a result of a failed Hardware RAID controller itself. We have replaced the Hardware RAID controller on this server and we are currently performing an offline RAID array rebuild. The RAID rebuild is currently at 6%. UPDATE: The RAID rebuild is currently at 11%. UPDATE: Great news, the RAID rebuild completed successfully without any errors, and VM's on LAXSSD4009nerd6DC02 are now responsive again. If you are still experiencing any issues, feel free to contact us.

OUTAGE - ATL102KVM ATL103KVM ATL107KVM and ATL108KVM

RackNerd Status — Thu, 13 Oct 2022 06:36:00 +0000

We are aware that the nodes ATL102KVM , ATL103KVM, ATL107KVM and ATL108KVM are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OFFLINE - LAXSSD1150nerd2DC02

RackNerd Status — Mon, 10 Oct 2022 15:44:00 +0000

Outage - CHI112KVM

RackNerd Status — Sun, 09 Oct 2022 23:23:00 +0000

OUTAGE - CHI114KVM

RackNerd Status — Sun, 09 Oct 2022 22:47:00 +0000

Outage - SJ102KVM and SJ103KVM

RackNerd Status — Sat, 08 Oct 2022 09:09:00 +0000

We are aware that SJ102KVM and SJ103KVM are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE -MIA1000

RackNerd Status — Fri, 07 Oct 2022 07:48:00 +0000

OUTAGE - DALRYZEN101

RackNerd Status — Thu, 06 Oct 2022 22:54:00 +0000

OUTAGE - CHI117KVM

RackNerd Status — Thu, 06 Oct 2022 20:54:00 +0000

NYRN138KVM (One KVM VPS Node in New York )

RackNerd Status — Thu, 06 Oct 2022 13:09:00 +0000

We are aware that NYRN138KVM (one KVM VPS node in New York ) is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - NYRN139KVM (One KVM VPS Node in New York)

RackNerd Status — Thu, 06 Oct 2022 13:06:00 +0000

We are aware that NYRN139KVM (one KVM VPS node in New York) is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. It was a network glitch specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN148KVM

RackNerd Status — Wed, 05 Oct 2022 14:14:00 +0000

We are aware that NYRN148KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ134KVM

RackNerd Status — Tue, 04 Oct 2022 22:22:00 +0000

CHIRYZEN103 - Scheduled Maintenance

RackNerd Status — Tue, 04 Oct 2022 20:25:00 +0000

CHIRYZEN103 will be going offline for scheduled maintenance at 4 PM Central today. Affected customers were sent an e-mail last week with details with regards to this scheduled maintenance event. UPDATE: This maintenance event is almost completed, and went smoothly without any issues for the most part. We need to power cycle the server one more time in order to double check a BIOS setting, after that, this maintenance will be completed. Thank you for your patience and we will have this wrapped up shortly! UPDATE: The maintenance event is now completed successfully. Please feel free to contact us if you need any assistance.

OUTAGE - NYRN115KVM

RackNerd Status — Tue, 04 Oct 2022 10:17:00 +0000

Outage - MIA1000 Shared Hosting Server

RackNerd Status — Tue, 04 Oct 2022 06:21:00 +0000

We are aware that MIA1000 Shared Hosting Server is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - LAXSSD940nerd2DC02

RackNerd Status — Mon, 03 Oct 2022 03:37:00 +0000

We are aware that LAXSSD940nerd2DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DAL109KVM

RackNerd Status — Sun, 02 Oct 2022 07:00:00 +0000

Outage - CHI112KVM

RackNerd Status — Sun, 02 Oct 2022 06:21:00 +0000

Scheduled Maintenance - DAL119KVM

RackNerd Status — Thu, 29 Sep 2022 19:13:00 +0000

DAL119KVM is going offline now for scheduled maintenance. Affected customers were sent an email in advance with this maintenance timeframe and details. We will update this status incident once the maintenance is completed. UPDATE: This maintenance is now concluded/finished, we will be closing out this status incident at this time. If you have any questions or if your VM hosted on this host node is still inaccessible, please feel free to open a support ticket and we'd be happy to assist.

Outage - CHI116KVM

RackNerd Status — Thu, 29 Sep 2022 03:00:00 +0000

Outage - SJ126KVM

RackNerd Status — Wed, 28 Sep 2022 17:06:00 +0000

Outage - SJ134KVM (One KVM VPS Node in San Jose)

RackNerd Status — Wed, 28 Sep 2022 06:09:00 +0000

We are aware that SJ134KVM (one KVM VPS node in San Jose) is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. It was a network-related problem specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN115KVM

RackNerd Status — Tue, 27 Sep 2022 13:13:00 +0000

LAXSSD4024nerd6DC02 (One KVM VPS Node in Los Angeles DC-02)

RackNerd Status — Tue, 27 Sep 2022 03:40:00 +0000

We are aware that LAXSSD4024nerd6DC02 is currently experiencing connectivity issues. We are currently looking into these nodes further and will provide additional updates on this matter once we have more information. UPDATE: The RAID array is currently degraded on this server. We are currently working to rebuild the RAID array to an optimal state. This could take several hours, but we will update this status incident once additional information is available. Thank you for your patience. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - SEA111KVM

RackNerd Status — Tue, 27 Sep 2022 02:37:00 +0000

Outage - LAXSSD5007nerd3DC02

RackNerd Status — Sat, 24 Sep 2022 13:38:00 +0000

Outage - ATLRYZEN100

RackNerd Status — Sat, 24 Sep 2022 12:07:00 +0000

We are aware that ATLRYZEN100 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

SEA109KVM (One KVM VPS Node in Seattle )

RackNerd Status — Fri, 23 Sep 2022 16:28:00 +0000

Outage - DAL107KVM (One KVM VPS Node in Dallas)

RackNerd Status — Fri, 23 Sep 2022 00:34:00 +0000

We are aware that DAL107KVM (one KVM VPS node in Dallas) is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved, and all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - CHIRYZEN101

RackNerd Status — Thu, 22 Sep 2022 01:24:00 +0000

OUTAGE - SJ141KVM

RackNerd Status — Wed, 21 Sep 2022 21:52:00 +0000

OUTAGE- LAXSSD5006nerd3DC02

RackNerd Status — Wed, 21 Sep 2022 11:27:00 +0000

We are aware that LAXSSD5006nerd3DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - FR1000 Shared Hosting Server

RackNerd Status — Wed, 21 Sep 2022 04:30:00 +0000

We are aware that FR1000 Shared Hosting server is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Scheduled Maintenance 9/17/2022 - NJ101KVM

RackNerd Status — Sat, 17 Sep 2022 15:53:00 +0000

The below maintenance window was scheduled previously, and notification was sent via e-mail to all NJ101KVM customers. This maintenance will be happening today, 9/17/2022. UPDATE: This scheduled maintenance is about to commence. We will update this status incident as resolved once the maintenance is completed. UPDATE: This maintenance is now complete and VMs are now back online. If you have any questions please feel free to open a support ticket and we'd be happy to help. ----------------------------------- COPY OF SCHEDULED MAINTENANCE E-MAIL BELOW: START/END DATE: Sept/17/22-Sept/17/22 START TIME: 12:00 PM Eastern Time ESTIMATED END TIME: 1:00 PM Eastern Time Hello, Engineers will be performing an emergency maintenance on a power circuit at the New Jersey datacenter. SERVICE: The circuit needs preventative work performed to avoid a potential failure scenario in which some devices could lose power unexpectedly. This resulted to a couple unexpected shutdowns we have experienced with this node (NJ101KVM) in the past week, and as such we are scheduling an emergency maintenance to address this ASAP. IMPACT OF WORK: During this time frame, the node listed below will be powered off and then powered back on as the circuit maintenance is completed. We expect the total downtime of each node to be approximately 45-60 minutes. IMPACTED NODE: NJ101KVM If you have any questions or concerns, please create a support ticket from within your client area and we'd be happy to assist. Regards, RackNerd Support -----------------------------------

Outage - SEA103KVM

RackNerd Status — Sat, 17 Sep 2022 14:45:00 +0000

OUTAGE - DAL119KVM

RackNerd Status — Sat, 17 Sep 2022 04:49:00 +0000

OUTAGE - NJ101KVM

RackNerd Status — Fri, 16 Sep 2022 05:14:00 +0000

We are aware that NJ101KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - LAXSSD5010nerd3DC02

RackNerd Status — Wed, 14 Sep 2022 14:22:00 +0000

We are aware that LAXSSD5010nerd3DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - FR1000 Shared Hosting Server

RackNerd Status — Wed, 14 Sep 2022 10:09:00 +0000

We are aware that FR1000 Shared Hosting server is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. It was a network related problem specific to the shared server. The server is back online and running fine now. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NJ101KVM

RackNerd Status — Wed, 14 Sep 2022 02:29:00 +0000

OUTAGE - CHIRYZEN103

RackNerd Status — Wed, 14 Sep 2022 01:59:00 +0000

Outage - Fiber10 Shared Hosting Server

RackNerd Status — Tue, 13 Sep 2022 20:32:00 +0000

We are aware that fiber10 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: The server needed to run a FSCK check, this has been completed and the server is now back online.

Scheduled Maintenance 9/13/2022 - CHIRYZEN103

RackNerd Status — Tue, 13 Sep 2022 19:15:00 +0000

The below maintenance window was scheduled previously, and notification was sent via e-mail to all CHIRYZEN103 customers. This maintenance will be happening today, 9/13/2022. UPDATE: This scheduled maintenance is about to commence. We will update this status incident as resolved once the maintenance is completed. UPDATE: This maintenance is now complete and VM's are now back online. If you have any questions please feel free to open a support ticket and we'd be happy to help. ----------------------------------- COPY OF SCHEDULED MAINTENANCE E-MAIL BELOW: START/END DATE: Sept/13/22-Sept/13/22 START TIME: 4:00 PM Central Time ESTIMATED END TIME: 6:00 PM Central Time Hello, As a result of the recent unexpected shutdowns experienced on the host node CHIRYZEN103, on-site datacenter engineers will be performing maintenance event on this host node. SERVICE: During the maintenance window, CHIRYZEN103 will be un-racked from the datacenter floor, moved to the datacenter work bench, and diagnostic testing will be run to ensure the integrity of hardware components on the server. If any failed pieces of hardware components are identified during the diagnostics testing, we will replace the failed piece of hardware component immediately and re-rack the server back on the datacenter floor. We will also be re-applying CPU thermal paste during this maintenance event. IMPACT OF WORK: We expect the total downtime to be approximately 1 hour, though it could run on slighlty longer if the diagnostics take a bit longer to run. We will do everything we can to keep downtime to a minimum. IMPACTED NODE: CHIRYZEN103 If you have any questions or concerns, please create a support ticket from within your client area and we'd be happy to assist. Regards, RackNerd Support -----------------------------------

Outage - SJ152KVM

RackNerd Status — Tue, 13 Sep 2022 18:14:00 +0000

SJ118KVM, SJ120KVM, SJ122KVM, SJ123KVM -- Scheduled Maintenance

RackNerd Status — Tue, 13 Sep 2022 17:30:00 +0000

The below maintenance window was scheduled and sent last week via e-mail to all SJ118KVM, SJ120KVM, SJ122KVM, SJ123KVM customers. When this maintenance is active between the window of 11 AM to 12 PM Pacific today, we will be moving this incident status to open. UPDATE: Maintenance will be beginning at 11 AM Pacific. We will update this status incident once the maintenance is completed. UPDATE: This maintenance window is now completed. We will now be closing out this status incident as resolved. If you have any questions or if your VM is still inaccessible, please open a support ticket and we'd be happy to assist you. ----------------------------------- COPY OF SCHEDULED MAINTENANCE E-MAIL BELOW: START/END DATE: Sept/13/22-Sept/13/22 START TIME: 11:00 AM Pacific Time ESTIMATED END TIME: 12:00 PM Pacific Time Hello, Engineers will be performing maintenance on a power circuit at the San Jose datacenter. SERVICE: The circuit needs preventative work performed to avoid a potential failure scenario in which some devices could lose power unexpectedly. IMPACT OF WORK: During this time frame, the devices listed below will be powered off and then powered back on as the circuit maintenance is completed. We expect the total downtime of each node to be approximately 45-60 minutes. IMPACTED NODES: SJ118KVM SJ120KVM SJ122KVM SJ123KVM If you have any questions or concerns, please create a support ticket from within your client area and we'd be happy to assist. Regards, RackNerd Support -----------------------------------

Outage - CHIRYZEN103

RackNerd Status — Tue, 13 Sep 2022 09:14:00 +0000

Outage - MIA1000 Shared hosting server

RackNerd Status — Mon, 12 Sep 2022 17:07:00 +0000

We are aware that MIA1000 Shared hosting server is experiencing connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved and appropriate measures will be taken to minimize this from occurring again in the future. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - LAXSSD4033nerd6DC02

RackNerd Status — Mon, 12 Sep 2022 05:09:00 +0000

Outage - CHIRYZEN103

RackNerd Status — Sat, 10 Sep 2022 13:41:00 +0000

OUTAGE - CHIRYZEN103

RackNerd Status — Fri, 09 Sep 2022 17:17:00 +0000

We are aware that CHIRYZEN103 is currently offline. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

FR1000 Shared Hosting Server

RackNerd Status — Fri, 09 Sep 2022 14:11:00 +0000

OUTAGE - NJ101KVM

RackNerd Status — Fri, 09 Sep 2022 09:55:00 +0000

OUTAGE - CHIRYZEN103

RackNerd Status — Fri, 09 Sep 2022 04:37:00 +0000

We are aware that CHIRYZEN103 is currently experiencing issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This particular host node appears to be experiencing some physical hardware related issues, at this time we are submitting a request with the datacenter technical team to further investigate. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - CHI117KVM (One KVM VPS Node in Chicago)

RackNerd Status — Thu, 08 Sep 2022 16:48:00 +0000

We are aware that CHI117KVM (one KVM VPS node in Chicago) is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SEA108KVM

RackNerd Status — Thu, 08 Sep 2022 02:47:00 +0000

OUTAGE - LAXSSD4007nerd6DC02

RackNerd Status — Wed, 07 Sep 2022 09:55:00 +0000

We are aware that LAXSSD4007nerd6DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - LAX009nerd4dc02WIN

RackNerd Status — Wed, 07 Sep 2022 07:17:00 +0000

OUTAGE - LAXSSD4025nerd6DC02

RackNerd Status — Mon, 05 Sep 2022 11:26:00 +0000

LAXKVM111nerd2DC02 - LAXKVM112nerd2DC02 - LAX010nerd4dc02WIN-LAX018nerd4dc02WIN- LAXKVM102nerd2DC02

RackNerd Status — Mon, 05 Sep 2022 10:31:00 +0000

We are aware that Multiple LA DC-02 host-nodes - LAXKVM111nerd2DC02 - LAXKVM112nerd2DC02 - LAX010nerd4dc02WIN-LAX018nerd4dc02WIN- LAXKVM102nerd2DC02 are currently experiencing connectivity issues. We are currently looking into these nodes further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

High packet loss - LAXSSD6002nerd7DC02

RackNerd Status — Sun, 04 Sep 2022 18:09:00 +0000

We are aware that LAXSSD6002nerd7DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved as rebooted the node. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - ATL105KVM

RackNerd Status — Sat, 03 Sep 2022 03:55:00 +0000

We are aware that ATL105KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DAL119KVM

RackNerd Status — Sat, 03 Sep 2022 00:31:00 +0000

Outage impacting 3 nodes in New York datacenter

RackNerd Status — Fri, 02 Sep 2022 23:16:00 +0000

We are aware of a partial outage in New York impacting 3 nodes: NYRN104KVM, NYRYZEN100, NYRN116KVM We are looking into this now. UPDATE: This was a slight network blip at the upstream level - this was resolved in under a couple minutes and services are now online.

ATLRYZEN100 (One KVM VPS Node in Atlanta)

RackNerd Status — Fri, 02 Sep 2022 22:15:00 +0000

We are aware that ATLRYZEN100 (one KVM VPS node in Atlanta) is currently experiencing intermittent network connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

CHI133KVM (One KVM VPS Node in Chicago)

RackNerd Status — Wed, 31 Aug 2022 23:48:00 +0000

We are aware that CHI133KVM (one KVM VPS node in Chicago) is currently experiencing intermittent network connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. It was a network related problem specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

CHI125KVM (One KVM VPS Node in Chicago)

RackNerd Status — Wed, 31 Aug 2022 16:27:00 +0000

We are aware that CHI125KVM (one KVM VPS node in Chicago) is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. It was a network related problem specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE- NYRN119KVM

RackNerd Status — Wed, 31 Aug 2022 03:12:00 +0000

OUTAGE - NYRN124KVM

RackNerd Status — Tue, 30 Aug 2022 16:29:00 +0000

We are aware that NYRN124KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - FR1000 Shared Hosting Server

RackNerd Status — Tue, 30 Aug 2022 13:49:00 +0000

OUTAGE - DAL110KVM

RackNerd Status — Tue, 30 Aug 2022 01:42:00 +0000

We are aware that DAL110KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - ATL102KVM

RackNerd Status — Sat, 27 Aug 2022 06:19:00 +0000

We are aware that ATL102KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This host node appears to be exhibiting symptoms of unstable uptime, which we believe could be related to a physical hardware fault such as a bad PSU. Please standby while we work with remote hands in Atlanta to physically troubleshoot this machine. Your patience in the meantime is greatly appreciated. UPDATE: On-site datacenter technicians are still actively working on this issue. UPDATE: This was resolved after transplanting the drives over to another physical server. You should have noticed your VM come back online and remain in a stable state. If you are still experiencing any issues please feel free to open a support ticket and we'd be happy to help.

OUTAGE - SEA112KVM

RackNerd Status — Sat, 27 Aug 2022 06:18:00 +0000

We are aware that SEA112KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ133KVM

RackNerd Status — Sat, 27 Aug 2022 01:46:00 +0000

We are aware that SJ133KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

CHI109KVM - Scheduled Maintenance

RackNerd Status — Fri, 26 Aug 2022 21:39:00 +0000

Scheduled maintenance for CHI109KVM is currently ongoing (affected customers were sent an email notification about this in advance). We will have this node back online shortly. UPDATE: This maintenance event is now completed. Please feel free to contact us if you have any questions.

OUTAGE - LAX009nerd4dc02WIN

RackNerd Status — Wed, 24 Aug 2022 20:52:00 +0000

Outage - LAX009nerd4dc02WIN (One KVM VPS Node in Los Angeles )

RackNerd Status — Tue, 23 Aug 2022 12:05:00 +0000

We are aware that LAX009nerd4dc02WIN (one KVM VPS node in Los Angeles ) is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. It was a network related problem specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

SEA109KVM (One KVM VPS Node in Seattle )

RackNerd Status — Tue, 23 Aug 2022 06:04:00 +0000

OUTAGE - SEARYZEN101

RackNerd Status — Mon, 22 Aug 2022 11:57:00 +0000

OUTAGE - DAL118KVM

RackNerd Status — Mon, 22 Aug 2022 09:22:00 +0000

We are aware that DAL118KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DAL113KVM

RackNerd Status — Mon, 22 Aug 2022 09:21:00 +0000

We are aware that DAL113KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DAL122KVM

RackNerd Status — Mon, 22 Aug 2022 09:20:00 +0000

OUTAGE - CHI116KVM

RackNerd Status — Sun, 21 Aug 2022 21:26:00 +0000

Partial Network Outage in Los Angeles DC-02

RackNerd Status — Sun, 21 Aug 2022 02:11:00 +0000

We are aware of a slight network blip affecting a dozen nodes in Los Angeles DC-02. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - LAXSSD5007nerd3DC02

RackNerd Status — Sat, 20 Aug 2022 23:09:00 +0000

OUTAGE - LAXSSD5003nerd3DC02

RackNerd Status — Sat, 20 Aug 2022 20:11:00 +0000

We are aware that LAXSSD5003nerd3DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - LAXSSD6001nerd7DC02

RackNerd Status — Sat, 20 Aug 2022 13:36:00 +0000

We are aware that LAXSSD6001nerd7DC-02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE : it's down again as our team is working with the upstream provider. UPDATE : This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE-NYRN115KVM

RackNerd Status — Fri, 19 Aug 2022 17:07:00 +0000

OUTAGE- FR1000 Shared Hosting Server

RackNerd Status — Fri, 19 Aug 2022 13:24:00 +0000

OUTAGE - LAXSSD5007nerd3DC02

RackNerd Status — Thu, 18 Aug 2022 23:13:00 +0000

OUTAGE - SJ131KVM

RackNerd Status — Thu, 18 Aug 2022 10:07:00 +0000

OUTAGE - LAXSSD6010nerd7DC02

RackNerd Status — Mon, 15 Aug 2022 09:03:00 +0000

We are aware that LAXSSD6010nerd7DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - DAL108KVM

RackNerd Status — Sun, 14 Aug 2022 16:17:00 +0000

OUTAGE/HIGH PACKET LOSS - LAXSSD6004nerd7DC02

RackNerd Status — Sat, 13 Aug 2022 10:34:00 +0000

We are aware that LAXSSD6004nerd7DC02 is currently experiencing connectivity issues and high packet loss. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE/HIGH PACKET LOSS - LAXSSD6002nerd7DC02

RackNerd Status — Sat, 13 Aug 2022 10:26:00 +0000

We are aware that LAXSSD6002nerd7DC02 is currently experiencing connectivity issues and high packet losses. We are currently looking into this node further and will provide additional updates on this matter once we have more information UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE/HIGH PACKET LOSS - LAXSSD6010nerd7DC02

RackNerd Status — Sat, 13 Aug 2022 09:37:00 +0000

We are aware that LAXSSD6010nerd7DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE 1. The network team has been informed, and they are checking it. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE/HIGH PACKET LOSS- LAXSSD6001nerd7DC02

RackNerd Status — Sat, 13 Aug 2022 08:55:00 +0000

We are aware that LAXSSD6001nerd7DC02is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. Update 1 - The network team has been informed, and they are checking it. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - LAXSSD6002nerd7DC02

RackNerd Status — Sat, 13 Aug 2022 07:48:00 +0000

We are aware that LAXSSD6002nerd7DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - CHI112KVM

RackNerd Status — Sat, 13 Aug 2022 03:22:00 +0000

OUTAGE - NYRN112KVM

RackNerd Status — Fri, 12 Aug 2022 22:00:00 +0000

OUTAGE - FR1000 Shared Hosting Server

RackNerd Status — Fri, 12 Aug 2022 13:56:00 +0000

We are aware that FR1000 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DAL109KVM

RackNerd Status — Fri, 12 Aug 2022 11:41:00 +0000

OUTAGE - LAXSSD4018nerd6DC02

RackNerd Status — Fri, 12 Aug 2022 11:32:00 +0000

Packet Loss / Intermittent Network Connectivity - LAXSSD4029nerd6DC02

RackNerd Status — Fri, 12 Aug 2022 08:15:00 +0000

We are aware that LAXSSD4029nerd6DC02 is currently experiencing intermittent connectivity. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE 2: There's a packet loss again, we are investigating this. UPDATE 3: Our upstream's network engineering team is monitoring DDoS and doing their best to mitigate it. If you are seeing any issues with your instance or service, feel free to reach out via ticket and we'll be happy to help. UPDATE 4: Our upstream's network engineering team is still monitoring DDoS and doing their best to mitigate it. If you are seeing any issues with your instance or service, feel free to reach out via ticket and we'll be happy to help. UPDATE 5: This is now resolved and there is no more packet loss. Please feel free to reach out if you are still experiencing any issues, or if you have any questions.

OUTAGE - SJ107KVM

RackNerd Status — Thu, 11 Aug 2022 20:36:00 +0000

Fiber6 (One Shared/Reseller Hosting Server in Los Angeles)

RackNerd Status — Thu, 11 Aug 2022 18:49:00 +0000

We are aware that Fiber6 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SEA107KVM (One KVM VPS Node in Seattle)

RackNerd Status — Thu, 11 Aug 2022 16:20:00 +0000

We are aware that SEA107KVM (one KVM VPS node in Seattle) is currently experiencing offline. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: It appears that the RAID controller is having issues, at this time we are having remote hands swap out the RAID card with another on that we have in stock. We will provide additional updates once available. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SEA105KVM

RackNerd Status — Thu, 11 Aug 2022 10:13:00 +0000

We are aware that SEA105KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - CHIRYZEN100

RackNerd Status — Wed, 10 Aug 2022 14:35:00 +0000

OUTAGE - CHI101KVM

RackNerd Status — Wed, 10 Aug 2022 14:30:00 +0000

Outage - MIA1000 Shared hosting server

RackNerd Status — Tue, 09 Aug 2022 09:44:00 +0000

We are aware that MIA1000 Shared hosting server is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. It was a network glitch from the data center side which has been resolved by their team just now. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage-SJ126KVM

RackNerd Status — Tue, 09 Aug 2022 07:41:00 +0000

OUTAGE - CHIRYZEN102

RackNerd Status — Mon, 08 Aug 2022 10:09:00 +0000

Outage - DAL107KVM (One KVM VPS Node in Dallas)

RackNerd Status — Sun, 07 Aug 2022 22:50:00 +0000

Outage - CHI117KVM (One KVM VPS Node in Chicago )

RackNerd Status — Fri, 05 Aug 2022 14:01:00 +0000

We are aware that CHI117KVM (one KVM VPS node in Chicago ) is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. It was a network glitch specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - CHI116KVM

RackNerd Status — Thu, 04 Aug 2022 04:29:00 +0000

Outage - SJRYZEN101

RackNerd Status — Thu, 04 Aug 2022 00:11:00 +0000

Degraded Drive on CHI119KVM (One KVM VPS Node in Chicago)

RackNerd Status — Tue, 02 Aug 2022 16:11:00 +0000

Our monitoring has detected that there is a degraded/failed SSD on host node: "CHI119KVM". This has been resulting to unexpected reboots as well as performance degradation for VM's hosted within this specific host node in Chicago. We are currently working on having an on-site technician replace the failed SSD with a new SSD. We will update this status incident once the degraded drive has been replaced, at which point, the RAID-10 array can rebuild accordingly. UPDATE: We had replaced the failed SSD however are still showing symptoms of a degraded and unstable RAID array. Please standby while we continue to investigate this issue with the on-site technicians. UPDATE: We are currently having the RAID array on CHI119KVM rebuild offline, in the interest of data integrity. We will continue to closely monitor the RAID rebuild status. UPDATE: The RAID array rebuild has failed. We are currently having on-site technicians troubleshoot further and have provided them with clear instructions on how to move forward. Thank you for your patience and please be assured we are doing everything in our power to get this node back to normal operation as soon as possible. UPDATE: On-site datacenter technicians are working on a RAID card replacement at the moment. We will update once we know more. UPDATE: The RAID rebuild process is currently ongoing with the new RAID card. It is currently at 21%. We will continue to monitor the status of the RAID rebuild and as soon as it finishes, we will boot the server back online to production. UPDATE: The RAID array rebuild is currently at 24%. We will continue to monitor the status of this rebuild and provide additional updates once available. UPDATE: The RAID array rebuild is currently at 27%. We will continue to monitor the status of this rebuild and provide additional updates once available. UPDATE: The RAID array rebuild is currently at 32%. We will continue to monitor the status of this rebuild and provide additional updates once available. UPDATE: The RAID array rebuild is currently at 37%. We will continue to monitor the status of this rebuild and provide additional updates once available. UPDATE: The RAID array rebuild is currently at 40%. We will continue to monitor the status of this rebuild and provide additional updates once available. UPDATE: The RAID array rebuild is currently at 45%. We will continue to monitor the status of this rebuild and provide additional updates once available. UPDATE: The RAID rebuild was ultimately not successful and did not move past 45% even after an extended period of time. This could be due to incomplete or unavailable RAID metadata. We are going to go with plan B, which is to migrate the VM's to another hypervisor/host node. We will begin working on VM migrations today. You will know the migration is done by logging into the SolusVM VPS Control Panel, which will tell you what node your VPS is on. Once it says a node name that is *not* CHI119KVM, it will mean that your VPS is deployed on the new host node already. If any action is required from your end, you will receive an e-mail notification from us. Please keep an eye out for your e-mail for any communication from us, if any. UPDATE: We will be closing this incident out because we are working on Plan B, as described in the above update. If anyone has any questions - please feel free to reach out to us. We will reach out to you via e-mail if any action is required from your end.

FR1000(One Shared/Reseller Hosting Server in France)

RackNerd Status — Tue, 02 Aug 2022 14:19:00 +0000

OUTAGE - CHI101KVM CHI126KVM CHIRYZEN100

RackNerd Status — Tue, 02 Aug 2022 14:08:00 +0000

We are aware that CHI101KVM, CHI126KVM, and CHIRYZEN100 KVM VPS nodes are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

NYRYZEN106

RackNerd Status — Tue, 02 Aug 2022 09:42:00 +0000

SJ141KVM

RackNerd Status — Tue, 02 Aug 2022 07:10:00 +0000

Partial Network Outage in Chicago

RackNerd Status — Tue, 02 Aug 2022 06:21:00 +0000

We are aware of that there is a partial network outage impacting some cabinets in our Chicago datacenter location. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: There was a switch related issue which has now been corrected. Services in this location are now fully restored. Please feel free to open a support ticket if you are still experiencing issues, or if you have any questions.

Outage - NYRN102KVM

RackNerd Status — Mon, 01 Aug 2022 00:14:00 +0000

OUTAGE - SEARYZEN100

RackNerd Status — Sun, 31 Jul 2022 11:13:00 +0000

Outage - ATL102KVM (One KVM VPS Node in Atlanta )

RackNerd Status — Fri, 29 Jul 2022 16:27:00 +0000

We are aware that ATL102KVM (one KVM VPS node in Atlanta ) is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. It was a network related problem specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - LAXSSD5006nerd3DC02

RackNerd Status — Fri, 29 Jul 2022 00:08:00 +0000

We are aware that LAXSSD5006nerd3DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ126KVM

RackNerd Status — Thu, 28 Jul 2022 13:26:00 +0000

OUTAGE - DAL109KVM

RackNerd Status — Thu, 28 Jul 2022 01:39:00 +0000

OUTAGE - NYRYZEN107

RackNerd Status — Mon, 25 Jul 2022 15:33:00 +0000

Outage - CHI117KVM

RackNerd Status — Sun, 24 Jul 2022 14:36:00 +0000

Outage - SJ126KVM

RackNerd Status — Sat, 23 Jul 2022 22:49:00 +0000

Outage - ATL102KVM

RackNerd Status — Sat, 23 Jul 2022 20:25:00 +0000

We are aware that ATL102KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - LAXSSD5007nerd3DC02

RackNerd Status — Sat, 23 Jul 2022 11:16:00 +0000

We are aware that LAXSSD5007nerd3DC02is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Partial Network Outage in Los Angeles DC-02

RackNerd Status — Thu, 21 Jul 2022 15:16:00 +0000

We are aware of a slight network blip affecting a dozen nodes in Los Angeles DC-02. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now fully resolved by the upstream. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SEA104KVM

RackNerd Status — Thu, 21 Jul 2022 11:43:00 +0000

Outage-LAXSSD4026nerd6DC02

RackNerd Status — Thu, 21 Jul 2022 04:45:00 +0000

We are aware that LAXSSD4026nerd6DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Fiber11(One Shared/Reseller Hosting Server in Los Angeles)

RackNerd Status — Wed, 20 Jul 2022 12:54:00 +0000

We are aware that fiber11 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - DAL119KVM

RackNerd Status — Tue, 19 Jul 2022 13:06:00 +0000

We are aware that DAL119KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: It appears this node is experiencing symptoms again despite our recent scheduled maintenance, which should have corrected this. At this time we are having on-site technicians further troubleshoot this server. We will update you with our findings as soon as possible. UPDATE: This is now resolved - we have transplanted the drives on this host over to another physical machine. All VMs are now back online. We will continue to monitor this host node to ensure of its stability. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - LAXSSD630nerd1DC02

RackNerd Status — Tue, 19 Jul 2022 13:05:00 +0000

SG1000 (One Shared/Reseller Hosting Server in Singapore)

RackNerd Status — Tue, 19 Jul 2022 01:27:00 +0000

We are aware that SG1000 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJRYZEN101

RackNerd Status — Mon, 18 Jul 2022 21:19:00 +0000

Scheduled Maintenance: DAL119KVM

RackNerd Status — Mon, 18 Jul 2022 16:39:00 +0000

Scheduled maintenance for DAL119KVM (one KVM VPS Node in Dallas) is about to commence (at 12 PM Dallas time). Affected customers were sent an e-mail notification with advance notice (and details) in anticipation of this scheduled maintenance event. We will update this status incident once the scheduled maintenance window has been concluded. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - SJRYZEN101

RackNerd Status — Mon, 18 Jul 2022 08:24:00 +0000

Outage - SJRYZEN101

RackNerd Status — Sun, 17 Jul 2022 07:44:00 +0000

Outage - DAL119KVM

RackNerd Status — Sun, 17 Jul 2022 04:03:00 +0000

Outage - DAL119KVM

RackNerd Status — Sat, 16 Jul 2022 06:13:00 +0000

OUTAGE - SG1000

RackNerd Status — Sat, 16 Jul 2022 04:52:00 +0000

Outage - LAXSSD4026nerd6DC02

RackNerd Status — Fri, 15 Jul 2022 16:32:00 +0000

We are aware that LAXSSD4026nerd6DC02E is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ143KVM

RackNerd Status — Wed, 13 Jul 2022 15:59:00 +0000

OUTAGE - Fiber11 Shared Hosting Server

RackNerd Status — Wed, 13 Jul 2022 13:14:00 +0000

We are aware that Fiber11 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

SG1000 (One Shared/Reseller Hosting Server in Singapore)

RackNerd Status — Wed, 13 Jul 2022 12:58:00 +0000

Outage - DAL109KVM

RackNerd Status — Wed, 13 Jul 2022 07:10:00 +0000

Fiber11(One Shared/Reseller Hosting Server in Los Angeles)

RackNerd Status — Tue, 12 Jul 2022 13:36:00 +0000

Outage - SJ123KVM

RackNerd Status — Tue, 12 Jul 2022 09:55:00 +0000

Outage - DAL104KVM

RackNerd Status — Mon, 11 Jul 2022 19:42:00 +0000

outage - CHI116KVM

RackNerd Status — Mon, 11 Jul 2022 17:59:00 +0000

OUTAGE - SG1000

RackNerd Status — Sun, 10 Jul 2022 14:52:00 +0000

Outage - CHI116KVM

RackNerd Status — Sat, 09 Jul 2022 17:56:00 +0000

OUTAGE - ATL106KVM

RackNerd Status — Sat, 09 Jul 2022 11:51:00 +0000

We are aware that ATL106KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: We are still working with datacenter remote hands to identify the issue. Thank you for your patience during this time. UPDATE: We are currently in the process of replacing the PSU and motherboard on this machine. We will update once we hear more from the hands on the ground at the ATL datacenter. UPDATE: Remote hands in Atlanta is still working on this. We will update once they provide us with additional information. UPDATE: We have been actively working on this node with remote hands in ATL, but have been unsuccessful so far. We had originally expected the PSU replacement to rectify the issue at hand earlier this morning (which it did not, the server's BMC is up but server stays shut down). Because that was unsuccessful, we then decided the next course of action would be to replace the motherboard as that was displaying symptoms of a bad motherboard. We had remote hands perform an emergency motherboard swap from inventory, but came to find out the heatsinks we utilize for this CPU were not compatible with the replacement motherboard that the datacenter had in inventory. At this time, we are preparing a shipment to overnight a new heatsink to ATL. In the meantime, we are currently working with on-site technicians to explore other options for bringing this server back online. We sincerely apologize for this unexpected outage and greatly appreciate your patience regarding this node. UPDATE: While we are still working on exploring other possibilities with our datacenter partner in ATL, we have a kit of preassembled RAM/CPUs/heatsink/motherboard that has been verified working and will be overnighted to arrive tomorrow morning. If we are unable to identify a solution before this, we will have remote hands then swap the entire kit into the server to eliminate any other potential faults. UPDATE: Despite a replacement of major components (including full motherboard replacement), this machine is still experiencing issues (this time the machine is at least powering on, but returning post code errors). The symptoms include several post issues, so our team is continuing their efforts to diagnose and restore service. We fully understand the impact and downtime is something that we all wish to avoid. Rest assured, our team is working closely with facility hands to resolve and troubleshoot this issue. We will share additional updates once available on this status incident. UPDATE: This incident has been resolved, the on-site technicians have corrected the post code errors and the machine is now online with the replacement kit. All VMs on this node are now responding again, and this host node is now considered to be fully operational. If you are still experiencing issues in connecting to your VM on this node, please feel free to open a support ticket and we'd be happy to assist. We will be working closely with our datacenter partner in Atlanta on a preventative follow-up plan to avoid such incidents from occurring again in the future.

DAL119KVM (One KVM VPS Node in Dallas)

RackNerd Status — Thu, 07 Jul 2022 22:23:00 +0000

We are seeing intermittent issues again with DAL119KVM -- we are going to have on-site technicians further troubleshoot this node to identify which piece of hardware is causing the problem. During this time, you may notice moments of unavailable connectivity. Thank you for your patience during this time as we work towards implementing a permanent resolution towards this node. UPDATE: This server is now back online, on-site technicians have reseated several components. If any further issues persist, we will proceed with scheduling a motherboard replacement.

Fiber11 (One Shared/Reseller Hosting Server in Los Angeles)

RackNerd Status — Thu, 07 Jul 2022 13:38:00 +0000

OUTAGE - DAL121KVM

RackNerd Status — Thu, 07 Jul 2022 13:10:00 +0000

SG1000 (One Shared/Reseller Hosting Server in Singapore)

RackNerd Status — Thu, 07 Jul 2022 07:29:00 +0000

Outage - NYRYZEN105

RackNerd Status — Wed, 06 Jul 2022 15:07:00 +0000

We are aware that NYRYZEN105 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - SJ126KVM

RackNerd Status — Wed, 06 Jul 2022 06:32:00 +0000

SG1000 (One Shared/Reseller Hosting Server in Singapore)

RackNerd Status — Wed, 06 Jul 2022 06:16:00 +0000

Outage - DAL119KVM

RackNerd Status — Wed, 06 Jul 2022 05:23:00 +0000

Outage - NYRN120KVM

RackNerd Status — Tue, 05 Jul 2022 20:32:00 +0000

We are aware that NYRN120KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage -SJ139KVM

RackNerd Status — Tue, 05 Jul 2022 18:20:00 +0000

We are aware that SJ139KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: We are still working on this, you may notice intermittent connectivity in the meantime. UPDATE: We've narrowed down the issue to a RAID Controller issue, we are currently working to replace the RAID controller on this system. UPDATE: We have replaced the RAID controller on this system and will continue to monitor the stability of this machine. All VM's should be online and responsive again. Please feel free to open a support ticket if you are still experiencing any issues.

Outage - DAL119KVM

RackNerd Status — Tue, 05 Jul 2022 18:10:00 +0000

We are aware that DAL119KVM is currently offline. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: Because of the recent numerous outages on this particular host node, we believe there may be a PSU related issue (perhaps, PSU that is going bad) on this physical host node which is causing an unstable power connection to this node. On-site datacenter technicians are checking further and we will replace the PSU if necessary. UPDATE: On-site datacenter technicians are aware and actively working on this node. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - CHI112KVM

RackNerd Status — Tue, 05 Jul 2022 17:18:00 +0000

Outage - SJ148KVM

RackNerd Status — Tue, 05 Jul 2022 03:25:00 +0000

We are aware that SJ148KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - DAL119KVM

RackNerd Status — Mon, 04 Jul 2022 23:26:00 +0000

OUTAGE - CHI114KVM

RackNerd Status — Mon, 04 Jul 2022 02:30:00 +0000

DAL107KVM and DAL108KVM

RackNerd Status — Mon, 04 Jul 2022 00:07:00 +0000

We are aware that DAL107KVM and DAL108KVM are currently experiencing connectivity issues. We are currently looking into this two nodes further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN120KVM

RackNerd Status — Sun, 03 Jul 2022 17:26:00 +0000

OUTAGE - CHIRYZEN100

RackNerd Status — Sun, 03 Jul 2022 06:38:00 +0000

We are aware that CHIRYZEN100is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist

OUTAGE - NYRN124KVM

RackNerd Status — Sun, 03 Jul 2022 03:28:00 +0000

OUTAGE - LAXSSD4017nerd6DC02

RackNerd Status — Sat, 02 Jul 2022 17:33:00 +0000

We are aware that LAXSSD4017nerd6DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - LAXSSD5009nerd3DC02

RackNerd Status — Sat, 02 Jul 2022 13:52:00 +0000

Outage - SJRYZEN101

RackNerd Status — Fri, 01 Jul 2022 20:59:00 +0000

SJRYZEN101

RackNerd Status — Fri, 01 Jul 2022 06:27:00 +0000

Outage- SJ120KVM

RackNerd Status — Thu, 30 Jun 2022 08:53:00 +0000

We are aware that SJ120KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJRYZEN101

RackNerd Status — Wed, 29 Jun 2022 12:08:00 +0000

OUTAGE - NYRN120KVM

RackNerd Status — Tue, 28 Jun 2022 17:25:00 +0000

We are aware that NYRN120KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - DAL119KVM (One KVM VPS Node in Dallas )

RackNerd Status — Tue, 28 Jun 2022 10:31:00 +0000

We are aware that DAL119KVM (one KVM VPS node in Dallas ) is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. It was a PDP port problem specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - SEA109KVM

RackNerd Status — Tue, 28 Jun 2022 01:09:00 +0000

Outage-NYRN120KVM

RackNerd Status — Mon, 27 Jun 2022 17:04:00 +0000

Outage - SEA108KVM

RackNerd Status — Sun, 26 Jun 2022 16:44:00 +0000

OUTAGE - NYRN120KVM

RackNerd Status — Sun, 26 Jun 2022 13:35:00 +0000

OUTAGE - LAXSSD5007nerd3DC02

RackNerd Status — Sun, 26 Jun 2022 08:06:00 +0000

We are aware that - LAXSSD5007nerd3DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - CHI116KVM

RackNerd Status — Sat, 25 Jun 2022 14:18:00 +0000

Outage- NYRN120KVM

RackNerd Status — Sat, 25 Jun 2022 13:11:00 +0000

SG1000 (One Shared/Reseller Hosting Server in Singapore)

RackNerd Status — Fri, 24 Jun 2022 08:58:00 +0000

Partial Network Outage - Atlanta Datacenter

RackNerd Status — Thu, 23 Jun 2022 22:40:00 +0000

We are aware that several nodes in our Atlanta location are currently experiencing network connectivity issues. We are currently looking into this outage further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - P28LAKVM

RackNerd Status — Thu, 23 Jun 2022 06:07:00 +0000

We are aware that P28LAKVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Fiber11 (One Shared/Reseller Hosting Server in Los Angeles)

RackNerd Status — Wed, 22 Jun 2022 13:48:00 +0000

NYRN125KVM

RackNerd Status — Tue, 21 Jun 2022 18:03:00 +0000

NYRN122KVM (One KVM VPS Node in New York)

RackNerd Status — Mon, 20 Jun 2022 00:06:00 +0000

Outage - Fiber 8 Shared Hosting server

RackNerd Status — Sun, 19 Jun 2022 13:08:00 +0000

We are aware that is NODE Fiber 8 Shared Hosting server currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - LAXSSD4003nerd6DC02

RackNerd Status — Sun, 19 Jun 2022 05:50:00 +0000

Partial Network Outage - Los Angeles DC-02

RackNerd Status — Fri, 17 Jun 2022 06:23:00 +0000

We are aware that several nodes in our Los Angeles DC-02 location are currently experiencing network connectivity issues. We are currently looking into this outage further and will provide additional updates on this matter once we have more information. UPDATE: RackNerd customers should begin seeing network connectivity now. We sincerely apologize for the hiccup and are actively working with our upstream provider to prevent this from occurring again in the future. If you have any questions or if you are still experiencing issues, feel free to open a support ticket (or email support@racknerd.com) and we'd be happy to assist.

Fiber8 (One Shared/Reseller Hosting Server in Los Angeles)

RackNerd Status — Tue, 14 Jun 2022 14:30:00 +0000

We are aware that Fiber8 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - CHI116KVM

RackNerd Status — Tue, 14 Jun 2022 07:58:00 +0000

OUTAGE - MIA1000 Shared Hosting Server

RackNerd Status — Mon, 13 Jun 2022 06:16:00 +0000

Outage - NYRN111KVM

RackNerd Status — Sat, 11 Jun 2022 20:01:00 +0000

Outage - DAL119KVM

RackNerd Status — Sat, 11 Jun 2022 19:08:00 +0000

Outage - NYRN111KVM

RackNerd Status — Sat, 11 Jun 2022 03:07:00 +0000

OUTAGE - DAL107KVM

RackNerd Status — Thu, 09 Jun 2022 22:00:00 +0000

OUTAGE - LAXSSD5007nerd3DC02

RackNerd Status — Thu, 09 Jun 2022 19:22:00 +0000

Outage - LAXSSD1070nerd2DC02 (One KVM VPS Node in Los Angeles )

RackNerd Status — Thu, 09 Jun 2022 14:08:00 +0000

We are aware that LAXSSD1070nerd2DC02 (one KVM VPS node in Los Angeles ) is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. It was a network glitch specific to this host node only, all VMs are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

outage - NYRN111KVM

RackNerd Status — Wed, 08 Jun 2022 18:06:00 +0000

OUTAGE - LAXSSD5003nerd3DC02

RackNerd Status — Tue, 07 Jun 2022 06:58:00 +0000

We are aware that LAXSSD5003nerd3DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

RackNerd - Corporate Website

RackNerd Status — Sun, 05 Jun 2022 17:10:00 +0000

We’re investigating increased load to our corporate website (which includes our billing/support system), client services aren’t impacted and will remain online. We are working towards a resolution and further updates will follow. During this time you may notice our corporate website to be unavailable. UPDATE: Connectivity to our corporate website has been restored successfully.

LAXSSD840nerd2DC02

RackNerd Status — Fri, 03 Jun 2022 20:20:00 +0000

We are aware that LAXSSD840nerd2DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - LAXSSD4025nerd6DC02

RackNerd Status — Fri, 03 Jun 2022 14:38:00 +0000

OUTAGE - DAL111KVM

RackNerd Status — Fri, 03 Jun 2022 11:28:00 +0000

OUTAGE - SJ142KVM

RackNerd Status — Thu, 02 Jun 2022 15:24:00 +0000

We are aware that SJ142KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ108KVM

RackNerd Status — Thu, 02 Jun 2022 12:16:00 +0000

Partial Network Outage - Los Angeles

RackNerd Status — Tue, 31 May 2022 09:22:00 +0000

We are aware that there is currently a partial network outage impacting less than a dozen nodes in Los Angeles DC-02 location. Our network engineering team is currently looking into this further. We will have more information on this shortly. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage- DAL107KVM

RackNerd Status — Mon, 30 May 2022 06:01:00 +0000

Outage-SEA109KVM

RackNerd Status — Mon, 30 May 2022 02:09:00 +0000

LAXSSD5000nerd3DC02 (One KVM VPS Node in Los Angeles)

RackNerd Status — Sat, 28 May 2022 22:29:00 +0000

We are aware that LAXSSD5000nerd3DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage-CHI116KVM

RackNerd Status — Thu, 26 May 2022 09:20:00 +0000

Outage - SJ146KVM

RackNerd Status — Wed, 25 May 2022 17:05:00 +0000

We are aware that SJ146KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage- SJ146KVM

RackNerd Status — Wed, 25 May 2022 09:05:00 +0000

Outage-SJ147KVM

RackNerd Status — Wed, 25 May 2022 03:52:00 +0000

Outage - SJ146KVM

RackNerd Status — Tue, 24 May 2022 12:41:00 +0000

Outage - DAL109KVM

RackNerd Status — Tue, 17 May 2022 19:03:00 +0000

Outage- LAXSSD1140nerd2DC02

RackNerd Status — Tue, 17 May 2022 03:31:00 +0000

We are aware that LAXSSD1140nerd2DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist

OUTAGE - DAL102KVM DALRYZEN100 DAL107KVM DALRYZEN101 DALRYZEN103

RackNerd Status — Mon, 16 May 2022 13:50:00 +0000

We are aware that few nodes of Dallas server location - DAL102KVM DALRYZEN100 DAL107KVM DALRYZEN101 DALRYZEN103 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist

Outage- CHI112KVM

RackNerd Status — Sun, 15 May 2022 17:12:00 +0000

OUTAGE - LAXSSD5008nerd3DC02

RackNerd Status — Thu, 12 May 2022 16:29:00 +0000

We are aware that LAXSSD5008nerd3DC02is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - CHI117KVM(One KVM VPS Node in Chicago )

RackNerd Status — Wed, 11 May 2022 15:02:00 +0000

We are aware that CHI117KVM(one KVM VPS node in Chicago) is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - LAXSSD5009nerd3DC02 (One KVM VPS Node in Los Angeles)

RackNerd Status — Tue, 10 May 2022 12:30:00 +0000

We are aware that LAXSSD5009nerd3DC02 (one KVM VPS node in Los Angeles) is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - LAXSSD990nerd2DC02 (One KVM VPS Node in Los Angeles )

RackNerd Status — Tue, 10 May 2022 09:48:00 +0000

We are aware that LAXSSD990nerd2DC02 (one KVM VPS node in Los Angeles ) is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. It was a network-related problem specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

LAXSSD5006nerd3DC02

RackNerd Status — Tue, 10 May 2022 08:07:00 +0000

We are aware that LAXSSD5006nerd3DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

CHI116KVM

RackNerd Status — Mon, 09 May 2022 01:28:00 +0000

NYRN121KVM

RackNerd Status — Sun, 08 May 2022 02:18:00 +0000

NYRN121KVM (One KVM VPS Node in New York)

RackNerd Status — Sat, 07 May 2022 20:01:00 +0000

OUTAGE -CHI114KVM

RackNerd Status — Sat, 07 May 2022 08:41:00 +0000

SJ126KVM

RackNerd Status — Fri, 06 May 2022 07:49:00 +0000

SJ136KVM

RackNerd Status — Thu, 05 May 2022 05:21:00 +0000

FR1000 (One Shared/Reseller Hosting Server in Strasbourg, France)

RackNerd Status — Wed, 04 May 2022 15:40:00 +0000

We are aware that FR1000 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: The slight blip was corrected and resolved. Please let us know if you are experiencing any issues in accessing your sites.

OUTAGE - LAXSSD7003nerd2DC02 LAXSSD840nerd2DC02 LAXSSD7002nerd2DC02 LAXSSD820nerd2DC02 LAXSSD1040nerd2DC02 LAXSSD910nerd2DC02

RackNerd Status — Wed, 04 May 2022 08:09:00 +0000

We are aware that LAXSSD7003nerd2DC02 LAXSSD840nerd2DC02 LAXSSD7002nerd2DC02 LAXSSD820nerd2DC02 LAXSSD1040nerd2DC02 LAXSSD910nerd2DC02 are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE : This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - NYRN120KVM

RackNerd Status — Wed, 04 May 2022 06:29:00 +0000

OUTAGE- SJ141KVM

RackNerd Status — Wed, 04 May 2022 06:24:00 +0000

Outage - SJ118KVM

RackNerd Status — Tue, 03 May 2022 18:06:00 +0000

We are aware that SJ118KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

FR1000 (One Shared/Reseller Hosting Server in Strasbourg, France)

RackNerd Status — Tue, 03 May 2022 04:35:00 +0000

One of our shared hosting servers in Strasbourg, "FR1000" looks to be under a sophisticated type of DDoS attack once again, this time the attacks and patterns are different (as intended by an attacker). We are doing everything we can, and doing the best to mitigate this attack to resume normal operations. During this time, while we analyze and mitigate the latest attack, you may experience intermittent connectivity to your sites hosted on this server. Feel free to contact us with any questions. UPDATE: Progress is being made on our side, however, the attack patterns are changing. Network engineers are on standby and working to adapt our mitigation solutions accordingly whenever new patterns are targeted towards this server. UPDATE: Please note that if you are using a third party monitoring service, you may receive false positive alerts. We recommend pausing any monitoring services for the meantime (at least until the attack is fully mitigated). This is because we have enabled elevated mitigation efforts including disabling ICMP ping and connection throttling which could trigger false positives to automated monitoring probes. We're still working on this and will share additional updates once available. In the meantime, you'll experience intermittent connectivity. UPDATE: Websites should be loading now. We will continue to monitor this before closing out this incident as resolved. UPDATE: We have finally managed to resolve all the outages that happened on the FR1000 server due to sophisticated DDOS attacks. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

FR1000 ( Shared/Reseller Hosting Server in Strasbourg, France)

RackNerd Status — Sun, 01 May 2022 22:38:00 +0000

We are aware that FR1000 ( Shared/Reseller Hosting Server in Strasbourg, France) is currently experiencing network connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This issue is still being worked on. This appears to be a sophisticated attack targeted towards this server only. The issue has been escalated to our upstream provider for further analysis and mitigation. Rest assured, we're working to get this fully resolved in the quickest manner possible. UPDATE: We are still working towards a full mitigation of this attack as it appears to have resurfaced. We will update this status incident with more information once available. UPDATE: This is now resolved, however, we are still actively monitoring the status of this server in order to ensure of its stability. We will move this status incident to "Watching" status for now, however, your websites should be online and loading quickly now. After the server has been confirmed to be stable for some time, we will graduate this status incident to "fixed" and mark it as fully resolved. Thank you for your understanding and patience! UPDATE: Network engineers are actively following up on this. You may notice some intermittent connectivity while they work towards applying a permanent fix. UPDATE: Network engineers have fixed the network mitigations. We are currently monitoring the network stats on the server. UPDATE : We have completely resolved the attack which hit towards our server network with the help of Network Engineers and the server is running fine without any interruptions or outages. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: It looks like another type of attack has now surfaced. Network engineers are now working on mitigating this pattern. UPDATE: Good news! We were able to resolve the latest attack, and the server has been stable for the past 2 hours and counting. Since the server has been in a stable state for some time, we are graduating this status incident to a "Watching" status as we continue to closely monitor the status of this server. However, for the meantime, your websites should be online and loading. If you have any questions in the meantime, feel free to open a support ticket to let us know. After additional time has passed, we will be closing out this status incident and marking it as fully resolved. UPDATE: We will be marking this incident as fully resolved. We are always here to help, feel free to open a support ticket if you have any questions, or if you are still experiencing any issues.

CHI101KVM

RackNerd Status — Fri, 29 Apr 2022 08:02:00 +0000

Outage - NYRN129KVM

RackNerd Status — Fri, 29 Apr 2022 00:03:00 +0000

We are aware that NYRN129KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: On-site technicians will be taking this server offline to replace some molex cables. We will update this status incident once it is resolved. UPDATE: This is now resolved and VM's are now accessible and stable. We will continue monitoring this node to ensure its stability. If you have any questions in the meantime, feel free to contact us at any time.

OUTAGE - CHI116KVM

RackNerd Status — Wed, 27 Apr 2022 13:44:00 +0000

NYRN132KVM NYRN133KVM

RackNerd Status — Tue, 26 Apr 2022 13:07:00 +0000

We are aware that NYRN132KVM and NYRN133KVM are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - DOWN LAXSSD4018nerd6DC02 and LAXSSD4017nerd6DC02 ( Two nodes in Los Angeles )

RackNerd Status — Tue, 26 Apr 2022 10:41:00 +0000

We are aware that LAXSSD4018nerd6DC02 and LAXSSD4017nerd6DC02 (two KVM VPS node in Los Angeles ) are experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. It was due to network glitches specific to these host nodes only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - CHI115KVM

RackNerd Status — Mon, 25 Apr 2022 13:56:00 +0000

NYRYZEN101

RackNerd Status — Sun, 24 Apr 2022 23:43:00 +0000

DAL113KVM

RackNerd Status — Sat, 23 Apr 2022 05:53:00 +0000

We are aware that DAL113KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: Because of the continued issues this server is having despite our previous PSU replacement, we are going to replace this server entirely with a new one and move the drives over to the new server. Please wait while we complete this. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - DAL113KVM

RackNerd Status — Fri, 22 Apr 2022 23:43:00 +0000

We are aware that DAL113KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DAL113KVM

RackNerd Status — Fri, 22 Apr 2022 09:37:00 +0000

We are aware that DAL113KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. It was a network related problem specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE - It's down once again. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

AMS102KVM

RackNerd Status — Fri, 22 Apr 2022 06:50:00 +0000

We are aware that AMS102KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist

DAL113KVM -- Potential Hardware Fault

RackNerd Status — Fri, 22 Apr 2022 04:03:00 +0000

We are aware that DAL113KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This appears to be a hardware related fault, potentially with the motherboard or with the PSU. At this time we are going to have on-site technicians un-rack this server and perform a physical inspection and test. We will then replace the faulty hardware component accordingly so that this server will be stable again. Thank you for your patience while our on-site technicians complete this task! We will update this status incident with further updates once available. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist

Outage-DAL113KVM

RackNerd Status — Thu, 21 Apr 2022 04:11:00 +0000

We are aware that DAL113KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DAL108KVM

RackNerd Status — Wed, 20 Apr 2022 03:53:00 +0000

Seattle - Partial Outage Impacting 4 VPS Nodes

RackNerd Status — Tue, 19 Apr 2022 22:40:00 +0000

We are aware that 4x KVM VPS Nodes (SEA102KVM, SEA101KVM, SEA108KVM, SEA109KVM) in Seattle are currently experiencing connectivity issues. Upon further review it appears this may be a power/PDU related problem isolated to one specific cabinet. We are currently investigating this issue further with on-site technicians, and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage-LAXSSD830nerd2DC02

RackNerd Status — Tue, 19 Apr 2022 09:46:00 +0000

We are aware that LAXSSD830nerd2DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: Because of the continued issues this particular host node is facing, our on-site datacenter technicians are currently working on building out a replacement server for it. Once the replacement server is ready, we will be moving the drives over. Thank you for your patience and rest assured we will have a full resolution on this soon! UPDATE: This appears to be a RAID related issue. We replaced the RAID controller and replaced it with a new server/motherboard, however, the RAID array is currently not optimal. We are working towards rebuilding the RAID array. Given the sensitive nature, we are currently performing an offline RAID array rebuild. The RAID rebuild is currently at 1%, and we will continue to provide updates in this status page incident. UPDATE: The server is back online on a degraded RAID array, our attempts to rebuild the RAID array in a timely fashion was not successful due to corrupt RAID metadata. However, since we utilize RAID-10 we were still able to get the server online. Albeit a degraded RAID status, we are currently working towards migrating VM's to another healthy host node. Your data and VPS IP address will remain intact, though you may notice up to 30 minutes of downtime while your VM migrates. You will know the migration is done by logging into the SolusVM VPS Control Panel, which will tell you what node your VPS is on. Once it says a node name that is *not* LAXSSD830nerd2DC02, it will mean that your VPS has been successfully migrated and booted up to the new host node already. If any action is required from your end, you will receive an e-mail notification from us. We will be closing this incident out but we are working on migrations, if anyone has any questions regarding the migration please feel free to reach out to us.

LAXSSD830nerd2DC02

RackNerd Status — Tue, 19 Apr 2022 03:24:00 +0000

We are aware that LAXSSD830nerd2DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Partial Network Outage - Los Angeles DC-02

RackNerd Status — Mon, 18 Apr 2022 19:42:00 +0000

We are aware of a partial network outage in Los Angeles DC-02 impacting a number of our VPS nodes. We are currently investigating further into this. You may experience intermittent connectivity during this time. We will update this status incident once we have this fully resolved. UPDATE: This is now fully resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage-LAXSSD830nerd2DC02

RackNerd Status — Mon, 18 Apr 2022 18:09:00 +0000

We are aware that LAXSSD830nerd2DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - LAXSSD4030nerd6DC02

RackNerd Status — Mon, 18 Apr 2022 14:52:00 +0000

We are aware that LAXSSD4030nerd6DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - P36LAKVMDC01

RackNerd Status — Mon, 18 Apr 2022 06:38:00 +0000

We are aware that P36LAKVMDC01 (one KVM VPS Node in Los Angeles DC-01) is experiencing hardware issues. On-site datacenter technicians are currently investigating this further. UPDATE: We are still looking into this. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

SJ102KVM, SJ116KVM, SJ117KVM, SJ144KVM,SJ131KVM,SJ141KVM,SJ126KVM,SJ123KVM,SJ132KVM,SJ136KVM,SJ139KVM,SJ150KVM -- Degraded Network Performance

RackNerd Status — Sat, 16 Apr 2022 02:23:00 +0000

We are currently investigating a network carrier level related issue with some San Jose VPS nodes of ours: SJ102KVM, SJ116KVM, SJ117KVM,SJ144KVM,SJ131KVM,SJ141KVM,SJ126KVM,SJ123KVM,SJ132KVM,SJ136KVM,SJ139KVM,SJ150KVM Services hosted within these nodes are online and accessible, but may experience degraded performance. Network engineers upstream are actively working on these nodes. Updates:' We are still working on it. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - SJ136KVM

RackNerd Status — Fri, 15 Apr 2022 23:30:00 +0000

Scheduled Maintenance: CHIRYZEN105

RackNerd Status — Fri, 15 Apr 2022 20:39:00 +0000

Scheduled maintenance for CHIRYZEN105 (one Ryzen KVM VPS Node in Chicago) is about to commence. Affected customers were sent an e-mail notification with advance notice (and details) in anticipation of this scheduled maintenance event. We will update this status incident once the scheduled maintenance window has been concluded. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Scheduled Maintenance: SEA103KVM

RackNerd Status — Fri, 15 Apr 2022 20:39:00 +0000

Scheduled maintenance for SEA103KVM (one KVM VPS Node in Seattle) is about to commence. Affected customers were sent an e-mail notification with advance notice (and details) in anticipation of this scheduled maintenance event. We will update this status incident once the scheduled maintenance window has been concluded. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ126KVM

RackNerd Status — Fri, 15 Apr 2022 07:26:00 +0000

Outage - SJ123KVM (One KVM VPS Node in San Jose)

RackNerd Status — Fri, 15 Apr 2022 04:20:00 +0000

We are aware that SJ123KVM (one KVM VPS node in San Jose) is currently not accessible. We are currently looking into this node further. UPDATE: This was a network routing issue with one of the network carriers in the network blend (Telia) - this has now been resolved. If you’re still experiencing any issues accessing your VM on SJ123KVM feel free to open a support ticket and we’d be happy to assist.

Outage-SJ151KVM (One KVM VPS Node in San Jose)

RackNerd Status — Thu, 14 Apr 2022 20:02:00 +0000

We are aware that SJ151KVM (one KVM VPS Node in San Jose) is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: We are still troubleshooting this machine physically, with the help of on-site datacenter technicians. We will share another update shortly. Thank you for your patience. UPDATE: The server is currently on the workbench, and on-site datacenter technicians are still investigating into the issue with SJ151KVM. UPDATE: This has been resolved.

Outage- CHI114KVM

RackNerd Status — Wed, 13 Apr 2022 19:54:00 +0000

Outage-LAXSSD770nerd1DC02

RackNerd Status — Tue, 12 Apr 2022 14:56:00 +0000

It appears that LAXSSD770nerd1DC02 has gone offline again, and this time around we were able to see symptoms of a possible hardware issue based on what we can see on a preliminary basis on the server logs. UPDATE: Because there is a possible hardware related issue with this physical host node, we are going to be taking this server offline physically to the work bench to further troubleshoot and identify which hardware component needs further replacement. We will begin working on this immediately. Thank you for your patience while we work on this. UPDATE: We have determined a potential problematic Hardware RAID controller, and at this time, it has been replaced. This server is now back online, and VM's hosted on it are in the process of booting up. If you have any questions or if you're still experiencing any issues, please feel free to open a support ticket and we'd be happy to assist.

Outage-LAXSSD770nerd1DC02

RackNerd Status — Tue, 12 Apr 2022 13:03:00 +0000

FIber6 ( Shared/Reseller Hosting Server in Los Angeles )

RackNerd Status — Mon, 11 Apr 2022 15:59:00 +0000

We are aware that FIber6 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

SEA103KVM

RackNerd Status — Mon, 11 Apr 2022 07:39:00 +0000

Fiber8 (One Shared/Reseller Hosting Server in Los Angeles)

RackNerd Status — Mon, 11 Apr 2022 06:42:00 +0000

We are aware that our Fiber8 server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - LAXSSD5009nerd3DC02

RackNerd Status — Sat, 09 Apr 2022 18:38:00 +0000

Seattle - Network Outage

RackNerd Status — Sat, 09 Apr 2022 03:02:00 +0000

We are aware that multiple KVM VPS Nodes in Seattle are currently experiencing network connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

DE1000 - Kernel Update

RackNerd Status — Fri, 08 Apr 2022 21:00:00 +0000

DE1000 server (one shared hosting server in Frankfurt) went offline due to a kernel panic. We immediately noticed this and updated the kernel to the latest version which corrected some bugs in the CloudLinux kernel that we've seen. UPDATE: The kernel update has been completed. DE1000 is back online and running stable. If you have any questions, please feel free to contact us.

Outage - DAL104KVM

RackNerd Status — Wed, 06 Apr 2022 20:49:00 +0000

Outage - SEA105KVM

RackNerd Status — Tue, 05 Apr 2022 21:48:00 +0000

We are aware that SEA105KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - CHI116KVM

RackNerd Status — Tue, 05 Apr 2022 12:20:00 +0000

OUTAGE - SJRYZEN101

RackNerd Status — Tue, 05 Apr 2022 11:21:00 +0000

OUTAGE - SEA103KVM

RackNerd Status — Tue, 05 Apr 2022 10:26:00 +0000

We are aware that - SEA103KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE- LAXSSD4029nerd6DC02

RackNerd Status — Mon, 04 Apr 2022 18:22:00 +0000

We are aware that LAXSSD4029nerd6DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage- DAL109KVM

RackNerd Status — Fri, 01 Apr 2022 19:46:00 +0000

Outage - NYRN133KVM

RackNerd Status — Fri, 01 Apr 2022 16:34:00 +0000

We are aware that NYRN133KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - LAXSSD7002nerd2DC02, LAXSSD870nerd2DC02, LAXSSD930nerd2DC02, LAXSSD990nerd2DC02, LAXSSD7001nerd2DC02, LAXSSD1150nerd2DC02 and LAXSSD7000nerd2DC02 (seven KVM nodes in Los Angeles )

RackNerd Status — Fri, 01 Apr 2022 14:26:00 +0000

We are aware that LAXSSD7002nerd2DC02, LAXSSD870nerd2DC02, LAXSSD930nerd2DC02, LAXSSD990nerd2DC02, LAXSSD7001nerd2DC02, LAXSSD1150nerd2DC02 and LAXSSD7000nerd2DC02 are experiencing network connectivity issues. We are currently looking into these nodes further. UPDATE: We have identified a switch fabric failure, which only affected these 7 nodes as these servers. Replacement fabrics have been deployed in the affected router, and we are now monitoring for the router's stability. All affected VM's should be back online now, if you are still experiencing any issues or if you have any questions, please let us know.

OUTAGE -SEA103KVM

RackNerd Status — Thu, 31 Mar 2022 15:45:00 +0000

Fiber 11 ( Shared/Reseller Hosting Server in Los Angeles )

RackNerd Status — Wed, 30 Mar 2022 15:30:00 +0000

We are aware that Fiber11 ( shared/reseller hosting server in Los Angeles ) is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - LAXSSD5000nerd3DC02

RackNerd Status — Tue, 29 Mar 2022 12:46:00 +0000

OUTAGE - DAL111KVM

RackNerd Status — Tue, 29 Mar 2022 09:42:00 +0000

We are aware that DAL111KVM is currently experiencing connectivity issues. We are currently looking into thisnode further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage-LAXSSD620nerd1DC02

RackNerd Status — Tue, 29 Mar 2022 04:39:00 +0000

We are aware that LAXSSD620nerd1DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

SJ136KVM - One KVM VPS Node in San Jose

RackNerd Status — Tue, 29 Mar 2022 03:24:00 +0000

We are aware that SJ136KVM (one KVM VPS node in San Jose) is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

SJ129KVM

RackNerd Status — Sun, 27 Mar 2022 19:41:00 +0000

OUTAGE- LAXSSD1050nerd2DC02

RackNerd Status — Sun, 27 Mar 2022 10:36:00 +0000

LAXSSD5009nerd3DC02

RackNerd Status — Sun, 27 Mar 2022 04:02:00 +0000

Los Angeles DC-01 - Scheduled Maintenance

RackNerd Status — Sat, 26 Mar 2022 02:29:00 +0000

Los Angeles DC-01 is currently undergoing Scheduled Maintenance for network equipment upgrades. The scope of this network maintenance will be running networking gear related security patches and OS updates. Affected customers were sent an e-mail notice with additional information. During this maintenance window you may experience brief moments of intermittent network connectivity. UPDATE: This maintenance window is now concluded.

OUTAGE - LAXSSD4024nerd6DC02

RackNerd Status — Fri, 25 Mar 2022 14:12:00 +0000

We are aware that LAXSSD4024nerd6DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ136KVM

RackNerd Status — Fri, 25 Mar 2022 12:37:00 +0000

OUTAGE - SJ137KVM

RackNerd Status — Fri, 25 Mar 2022 11:27:00 +0000

NYRYZEN108

RackNerd Status — Thu, 24 Mar 2022 19:07:00 +0000

We are aware that NYRYZEN108 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ136KVM

RackNerd Status — Thu, 24 Mar 2022 13:31:00 +0000

DE1000 ( Shared/Reseller Hosting Server in Frankfurt,Germany )

RackNerd Status — Thu, 24 Mar 2022 13:26:00 +0000

We are aware that DE1000 ( shared/reseller hosting server in Frankfurt,Germany) is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This issue has been escalated to our upstream provider, they are actively looking into this. UPDATE: We have found a network drop on the server network interface while checking with the help of upstream provider. It has been resolved now with the help of them.

FR1000 ( Shared/Reseller Hosting Server in Strasbourg, France)

RackNerd Status — Wed, 23 Mar 2022 14:05:00 +0000

We are aware that FR1000 ( Shared/Reseller Hosting Server in Strasbourg, France) is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This issue has been escalated to our upstream provider, they are actively looking into this. UPDATE: We have resolved the network issue on the server and the server is working fully now. We have already rectified the network issue with the help of upstream provider and it won’t happen again. Sorry for the inconvenience caused from our end.

DE1000 ( Shared/Reseller Hosting Server in Frankfurt,Germany )

RackNerd Status — Wed, 23 Mar 2022 14:01:00 +0000

We are aware that DE1000 ( shared/reseller hosting server in Frankfurt,Germany) is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This issue has been escalated to our upstream provider, they are actively looking into this. UPDATE: We have resolved the network issue on the server and the server is working fully now. We have already rectified the network issue with the help of upstream provider and it won’t happen again. Sorry for the inconvenience cause from our end.

Outage-NYRN100KVM ,NYRN102KVM,NYRN124KVM ,NYRN137KVM ,NYRYZEN101

RackNerd Status — Wed, 23 Mar 2022 11:33:00 +0000

We are aware that NYRN100KVM ,NYRN102KVM,NYRN124KVM ,NYRN137KVM ,NYRYZEN101 are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist

ATL103KVM, ATL107KVM, ATL108KVM, ATL102KVM, ATL106KVM

RackNerd Status — Wed, 23 Mar 2022 06:27:00 +0000

We are aware that ATL103KVM, ATL107KVM, ATL108KVM, ATL102KVM, ATL106KVM are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist

SJ136KV

RackNerd Status — Wed, 23 Mar 2022 06:08:00 +0000

NYRN126KVM

RackNerd Status — Wed, 23 Mar 2022 01:40:00 +0000

OUTAGE - LAXSSD5007nerd3DC02

RackNerd Status — Tue, 22 Mar 2022 18:12:00 +0000

LAXSSD5005nerd3DC02

RackNerd Status — Tue, 22 Mar 2022 16:27:00 +0000

We are aware that LAXSSD5005nerd3DC02 has dropped into read-only mode. We will be taking down LAXSSD5005nerd3DC02 for an emergency maintenance to correct some I/O related symptoms this hypervisor is facing. We will provide additional updates on this matter once we have more information. UPDATE: On-site technicians are taking the server offline now to run some diagnostics. UPDATE: Although generally a hotswap drive replacement would suffice, given the unique circumstances that have occurred specific to this host node, we are currently performing an offline RAID array rebuild after replacing the failed drives in the RAID-10 array. The RAID rebuild is currently at 29%. UPDATE: The RAID rebuild process is currently at 50%. UPDATE: The rebuild process was not successful, at this time - we are attempting to replace the RAID controller with an identical model and will re-start the RAID array rebuild process. UPDATE: The rebuild process is currently at 19%. UPDATE: The rebuild process is currently at 42%, we are continuing to monitor the status of this rebuild. UPDATE: The rebuild process is currently at 47%, we are continuing to monitor the status of this rebuild. UPDATE: The rebuild process is currently at 52%, we are continuing to monitor the status of this rebuild. UPDATE: The rebuild process is currently at 57%, we are continuing to monitor the status of this rebuild UPDATE: The rebuild process is currently at 62%, we are continuing to monitor the status of this rebuild UPDATE: The rebuild process is currently at 67%, we are continuing to monitor the status of this rebuild UPDATE: The rebuild process is currently at 73%, we are continuing to monitor the status of this rebuild UPDATE: The RAID rebuild was ultimately not successful and did not move past 73% even after an extended period of time. This is due to incomplete or unavailable RAID metadata. The good news is, data is still intact as of right now because of the fact we run a RAID-10 array for redundancy. As such, VM's are now back online and we are going to go with plan B, which is to migrate the VM's to another hypervisor/host node. We will begin working on VM migrations between today and tomorrow. You will know the migration is done by logging into the SolusVM VPS Control Panel, which will tell you what node your VPS is on. Once it says a node name that is *not* LAXSSD5005nerd3DC02, it will mean that your VPS has been successfully migrated and booted up to the new host node already. If any action is required from your end, you will receive an e-mail notification from us. UPDATE: We will be closing this incident out, if anyone has any questions regarding the migration please feel free to reach out to us.

OUTAGE - CHI116KVM

RackNerd Status — Tue, 22 Mar 2022 15:52:00 +0000

OUTAGE - NYRN112KVM

RackNerd Status — Tue, 22 Mar 2022 12:02:00 +0000

OUTAGE - LAXSSD1150nerd2DC02

RackNerd Status — Tue, 22 Mar 2022 08:14:00 +0000

OUTAGE - SJ136KVM

RackNerd Status — Mon, 21 Mar 2022 09:39:00 +0000

OUTAGE - SJ136KVM

RackNerd Status — Mon, 21 Mar 2022 05:36:00 +0000

OUTAGE - LAXSSD4034nerd6DC02

RackNerd Status — Sun, 20 Mar 2022 08:43:00 +0000

We are aware that LAXSSD4034nerd6DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE -LAXSSD5008nerd3DC02

RackNerd Status — Sun, 20 Mar 2022 08:12:00 +0000

We are aware that LAXSSD5008nerd3DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

DOWN - LAXSSD5003nerd3DC02

RackNerd Status — Sun, 20 Mar 2022 01:30:00 +0000

We are aware that LAXSSD5003nerd3DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

CHI112KVM

RackNerd Status — Fri, 18 Mar 2022 23:56:00 +0000

CHI114KVM

RackNerd Status — Fri, 18 Mar 2022 18:35:00 +0000

DOWN - LAXSSD770nerd1DC02

RackNerd Status — Fri, 18 Mar 2022 04:28:00 +0000

We are aware that DOWN - LAXSSD770nerd1DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Fiber4 (One Shared/Reseller Hosting Server in Los Angeles)

RackNerd Status — Fri, 18 Mar 2022 02:29:00 +0000

We are aware that Fiber4 (one shared/reseller hosting server in Los Angeles) is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ137KVM

RackNerd Status — Thu, 17 Mar 2022 15:17:00 +0000

We are aware that J137KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ126KVM

RackNerd Status — Tue, 15 Mar 2022 07:24:00 +0000

OUTAGE - SJRYZEN100

RackNerd Status — Mon, 14 Mar 2022 15:45:00 +0000

We are aware that SJRYZEN100is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - LAXSSD5007nerd3DC02

RackNerd Status — Mon, 14 Mar 2022 14:46:00 +0000

We are aware that is LAXSSD5007nerd3DC02 currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - LAXSSD5009nerd3DC02

RackNerd Status — Mon, 14 Mar 2022 14:38:00 +0000

OUTAGE - SEA103KVM

RackNerd Status — Mon, 14 Mar 2022 12:36:00 +0000

OUTAGE - LAXSSD5005nerd3DC02

RackNerd Status — Mon, 14 Mar 2022 12:35:00 +0000

We are aware that LAXSSD5005nerd3DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - ATL102KVM

RackNerd Status — Mon, 14 Mar 2022 07:41:00 +0000

We are aware that ATL102KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DAL112KVM

RackNerd Status — Sun, 13 Mar 2022 16:48:00 +0000

We are aware that DAL112KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ134KVM

RackNerd Status — Sun, 13 Mar 2022 11:41:00 +0000

SEA103KVM

RackNerd Status — Sun, 13 Mar 2022 04:04:00 +0000

LAXSSD5005nerd3DC02

RackNerd Status — Sun, 13 Mar 2022 03:16:00 +0000

OUTAGE - NYRN100KVM

RackNerd Status — Fri, 11 Mar 2022 08:12:00 +0000

We are aware thatNYRN100KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

LAXSSD4025nerd6DC02

RackNerd Status — Thu, 10 Mar 2022 20:32:00 +0000

SEA103KVM

RackNerd Status — Thu, 10 Mar 2022 08:43:00 +0000

We are aware that SEA103KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. It was a network-related problem specific to this host node only, all VMs are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

LAXSSD4025nerd6DC02

RackNerd Status — Thu, 10 Mar 2022 08:03:00 +0000

We are aware that LAXSSD4025nerd6DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. It was a network-related problem specific to this host node only, all VMs are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

LAXSSD4025nerd6DC02

RackNerd Status — Thu, 10 Mar 2022 03:58:00 +0000

OUTAGE -SJ142KVM

RackNerd Status — Wed, 09 Mar 2022 11:56:00 +0000

We are aware that SJ142KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - P48NYKVM

RackNerd Status — Tue, 08 Mar 2022 06:29:00 +0000

We are aware that P48NYKVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage- NYRN121KVM

RackNerd Status — Mon, 07 Mar 2022 05:01:00 +0000

OUTAGE - CHI116KVM

RackNerd Status — Sun, 06 Mar 2022 15:52:00 +0000

OUTAGE - NYRYZEN102

RackNerd Status — Sat, 05 Mar 2022 12:57:00 +0000

We are aware that NYRYZEN102 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Emergency Maintenance on P48NYKVM

RackNerd Status — Wed, 02 Mar 2022 20:10:00 +0000

We will be performing an emergency maintenance on P48NYKVM (one KVM VPS node in New York) shortly as we have noticed irregularities in the PSU's on this machine. We will do our best to keep downtime to a minimum and will update this incident once this node is back online. UPDATE: The emergency maintenance has completed, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Partial Network Incident - Los Angeles Datacenter

RackNerd Status — Tue, 01 Mar 2022 02:05:00 +0000

We are aware that a portion of nodes (less than 10x VPS nodes) in our Los Angeles DC-02 location is experiencing packet loss. We're actively looking into this issue and will report back with additional details as soon as possible. UPDATE: This is now resolved and was narrowed down to a Top of Rack switch related issue which has since been fully corrected. Please open a ticket if you require any further assistance.

Partial Network Incident - New York Datacenter

RackNerd Status — Tue, 01 Mar 2022 01:54:00 +0000

We are aware that a portion of our New York datacenter location is experiencing intermittent to no network connectivity. We're actively looking into this issue and will report back with additional details as soon as possible. UPDATE: This is now resolved. Please open a ticket if you require any further assistance.

OUTAGE - LAXSSD4016nerd6DC02

RackNerd Status — Mon, 28 Feb 2022 15:58:00 +0000

NYRN115KVM (One KVM VPS Node in New York)

RackNerd Status — Mon, 28 Feb 2022 10:57:00 +0000

We are aware that NYRN115KVM (one KVM VPS node in New York ) is experiencing network connectivity issues. We are currently looking into this node further UPDATE: This is now resolved. It was a network related problem specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SEA103KVM

RackNerd Status — Sun, 27 Feb 2022 06:16:00 +0000

CHI114KVM

RackNerd Status — Fri, 25 Feb 2022 08:56:00 +0000

SEA103KVM

RackNerd Status — Fri, 25 Feb 2022 01:15:00 +0000

OUTAGE - SEA103KVM

RackNerd Status — Thu, 24 Feb 2022 16:09:00 +0000

Outage - SEA103KVM

RackNerd Status — Thu, 24 Feb 2022 02:18:00 +0000

We are aware that SEA100KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - SEA100KVM (One KVM VPS Node in Seattle)

RackNerd Status — Wed, 23 Feb 2022 18:42:00 +0000

We are aware that SEA100KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: The recent connectivity issues with SEA100KVM have been narrowed down to a bad top of rack switch which will need to be replaced. On-site technicians are currently working on replacing the Top of Rack Switch. We will have this back online and resolved shortly. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - CHI115KVM

RackNerd Status — Wed, 23 Feb 2022 01:03:00 +0000

Outage- SEA100KVM

RackNerd Status — Tue, 22 Feb 2022 18:07:00 +0000

We are aware that SEA100KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DAL111KVM

RackNerd Status — Tue, 22 Feb 2022 03:28:00 +0000

Outage-CHI112KVM

RackNerd Status — Mon, 21 Feb 2022 13:05:00 +0000

SEA100KVM (One KVM VPS Node in Seattle )

RackNerd Status — Mon, 21 Feb 2022 11:42:00 +0000

We are aware that SEA100KVM (one KVM VPS node in Seattle ) is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. It was a network-related problem specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DAL108KVM

RackNerd Status — Thu, 17 Feb 2022 18:18:00 +0000

OUTAGE - SJ136KVM

RackNerd Status — Wed, 16 Feb 2022 17:27:00 +0000

Outage- LAXSSD5000nerd3DC02

RackNerd Status — Tue, 15 Feb 2022 21:56:00 +0000

Outage- LAXSSD5003nerd3DC02

RackNerd Status — Tue, 15 Feb 2022 13:33:00 +0000

We are aware that LAXSSD5003nerd3DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - fiber10 Shared Hosting Server

RackNerd Status — Mon, 14 Feb 2022 16:21:00 +0000

We are aware that fiber10 Shared Hosting Server is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage- CHI114KVM

RackNerd Status — Mon, 14 Feb 2022 06:56:00 +0000

Outage- LAXSSD4026nerd6DC02

RackNerd Status — Sun, 13 Feb 2022 18:39:00 +0000

Partial Network Outage in Los Angeles DC-02 affecting nerd6 KVM VPS nodes

RackNerd Status — Sun, 13 Feb 2022 15:20:00 +0000

We are aware that a small number of our KVM VPS nodes in our Los Angeles DC-02 location (nodes within the nerd6 section) are currently experiencing brief moments of intermittent network connectivity. Our network engineering team is currently looking into this matter further, and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved, if you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - LAXSSD4026nerd6DC02

RackNerd Status — Sun, 13 Feb 2022 13:05:00 +0000

OUTAGE - LAXSSD5007nerd3DC02

RackNerd Status — Sun, 13 Feb 2022 07:29:00 +0000

Scheduled Maintenance - CHIRYZEN105

RackNerd Status — Fri, 11 Feb 2022 22:22:00 +0000

CHIRYZEN105 (one Ryzen KVM VPS node in Chicago) is currently undergoing scheduled maintenance. Affected customers were sent an e-mail concerning the scope of the maintenance and timeframe over a week ago. We will have this maintenance completed shortly. UPDATE: This is now completed. If you have any questions, please feel free to contact us.

OUTAGE - LAXSSD770nerd1DC02

RackNerd Status — Fri, 11 Feb 2022 15:38:00 +0000

Outage - DAL112KVM (One KVM VPS Node in Dallas )

RackNerd Status — Fri, 11 Feb 2022 11:06:00 +0000

We are aware that DAL112KVM (one KVM VPS node in Dallas ) is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. It was a network-related problem specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - fiber10 Shared Hosting Server

RackNerd Status — Thu, 10 Feb 2022 16:06:00 +0000

We are aware that fiber10 Shared Hosting Server is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. It was a network-related problem specific to the Fiber10 shared server. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage- SJ126KVM -(One KVM VPS Node in San Jose)

RackNerd Status — Thu, 10 Feb 2022 14:38:00 +0000

We are aware that SJ126KVM is currently experiencing network connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. It was a network glitch specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - P001NYKVM (One KVM VPS Node in New York)

RackNerd Status — Thu, 10 Feb 2022 12:07:00 +0000

We are aware that P001NYKVM (one KVM VPS node in New York ) is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. It was a network-related problem specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

SJ140KVM (One KVM VPS Node in San Jose)

RackNerd Status — Thu, 10 Feb 2022 03:17:00 +0000

We are aware that SJ140KVM is currently experiencing network connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved, if you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Network NIC Issue - LAXSSD890nerd2DC02

RackNerd Status — Thu, 10 Feb 2022 02:21:00 +0000

We are aware that is LAXSSD890nerd2DC02 currently experiencing network related connectivity issues. Our technicians suspect this may be a bad NIC connection, on-site technicians are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved, if you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Intermittent Network Connectivity in San Jose Datacenter

RackNerd Status — Thu, 10 Feb 2022 00:23:00 +0000

We are aware of intermittent network connectivity affecting a small number of KVM VPS nodes in our San Jose datacenter. We are currently investigating further into this matter. UPDATE: This is now resolved, if you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJ137KVM

RackNerd Status — Wed, 09 Feb 2022 15:30:00 +0000

DOWN - SJ126KVM

RackNerd Status — Wed, 09 Feb 2022 06:57:00 +0000

SEA100KVM (One KVM VPS Node in Seattle)

RackNerd Status — Tue, 08 Feb 2022 23:42:00 +0000

We are aware that SEA100KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Partial Network Outage in Los Angeles DC-02

RackNerd Status — Tue, 08 Feb 2022 10:12:00 +0000

We are aware of a partial network outage in Los Angeles (impacting nodes: LAXSSD5000nerd3DC02 ,LAXSSD5008nerd3DC02 , LAXSSD5005nerd3DC02, LAXSSD5001nerd3DC02 , LAXSSD5006nerd3DC02, LAXSSD5004nerd3DC02, LAXSSD5003nerd3DC02, LAXSSD5002nerd3DC02 ). UPDATE: Although our network engineering team managed to resolve this for most of the nodes, some nodes are still experiencing intermittent connectivity issues. We will provide additional updates on this matter once we have more information. UPDATE: This is now fully resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - fiber10 Shared Hosting Server

RackNerd Status — Tue, 08 Feb 2022 07:51:00 +0000

Outage - CHI116KVM

RackNerd Status — Tue, 08 Feb 2022 04:42:00 +0000

We are aware that is CHI116KVM currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE CHI116KVM

RackNerd Status — Mon, 07 Feb 2022 17:57:00 +0000

Emergency Maintenance: NYRYZEN103

RackNerd Status — Fri, 04 Feb 2022 21:29:00 +0000

The following message was just sent out via e-mail to affected customers on the node: NYRYZEN103 (one Ryzen KVM VPS Node in New York): ================================ Hello, You are receiving this email because you have one or more VPS hosted on the node: NYRYZEN103. One of the NVMe's have gone undetected on this server and to prevent any issues in production, we are scheduling an emergency maintenance window for our on-site technicians to physically inspect this server and remedy accordingly. Affected Node: NYRYZEN103 Given the nature of the issue, it is in everyone's best interest that we do this as soon as possible, rather than scheduling this for a future date (to avoid the possibility of any major issues/symptoms from developing). We will be proceeding with this task at the earliest availability of the datacenter technicians. At any point within the next 1-2 hours, you may observe up to 30 minutes of downtime to your VM. We will strive to keep downtime to a minimum. If you have any questions or concerns please create a ticket with our support team. Thank you, RackNerd Operations ================================ UPDATE: This maintenance is now completed successfully, VM's are back online and the server is now in good health.

DOWN - LAXKVM213nerd3DC02

RackNerd Status — Fri, 04 Feb 2022 14:17:00 +0000

We are aware that is LAXKVM213nerd3DC02 currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

CHI112KVM

RackNerd Status — Fri, 04 Feb 2022 04:47:00 +0000

SJ136KVM

RackNerd Status — Thu, 03 Feb 2022 05:33:00 +0000

San Jose - Partial Network Outage

RackNerd Status — Wed, 02 Feb 2022 14:07:00 +0000

We are aware that multiple nodes in Sanjose (SJRYZEN100 , SJ131KVM , SJ129KVM, SJ130KVM, SJ135KVM, SJ140KVM) are experiencing intermittent network connectivity issues. We are currently looking into this node further UPDATE: There is an emergency upstream maintenance progressing on the mentioned nodes, the nodes will back online after the maintenance window is finished within 1 hour. UPDATE: All nodes are back online with the exception of node: SJ130KVM. We are currently looking into SJ130KVM further and will have this resolved momentarily. UPDATE: This is now fully resolved, if you are still experiencing any issues accessing your services in San Jose, please contact us.

Network Event - LAXSSD4025nerd6DC02 (One KVM VPS Node in Los Angeles)

RackNerd Status — Wed, 02 Feb 2022 13:47:00 +0000

We are aware that LAXSSD4025nerd6DC02 (one KVM VPS node in Los Angeles ) is experiencing intermittent network connectivity issues. We are currently looking into this node further. UPDATE: We are still working on resolving this and will have an additional update shortly. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Packet Loss - SJ137KVM

RackNerd Status — Tue, 01 Feb 2022 16:48:00 +0000

We are aware that SJ137KVM is currently experiencing intermittent connectivity issues (packet loss). We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - LAXSSD5007nerd3DC02

RackNerd Status — Sun, 30 Jan 2022 19:59:00 +0000

OUTAGE DAL109KVM

RackNerd Status — Sun, 30 Jan 2022 16:33:00 +0000

Outage - LAXSSD4024nerd6DC02 (One KVM VPS Node in Los Angeles)

RackNerd Status — Sat, 29 Jan 2022 06:15:00 +0000

SJ139KVM

RackNerd Status — Thu, 27 Jan 2022 22:44:00 +0000

We are aware that SJ139KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This server has a faulty DIMM, we have a request in with facility hands to replace the faulty stick of RAM. We will update this incident once this matter is resolved. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

LAXSSD770nerd1DC02

RackNerd Status — Thu, 27 Jan 2022 00:14:00 +0000

Outage - P013NYKVM

RackNerd Status — Wed, 26 Jan 2022 12:48:00 +0000

We are aware that P013NYKVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - DAL107KVM

RackNerd Status — Wed, 26 Jan 2022 08:43:00 +0000

Outage - CHIRYZEN105

RackNerd Status — Wed, 26 Jan 2022 02:27:00 +0000

We are aware that CHIRYZEN105 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: We're aware of some VM's on this host node not booting up, and are currently looking into this. UPDATE: We have VM's back online for the time being. However, we have detected that one of the NVMe's on this server are no longer being detected by the OS, this can cause temporary I/O degradation. We are going to have facility hands take this server down shortly to rectify this. Once facility hands takes the server offline physically to work on correcting this, you may notice your VM's go offline again for a short period of time. Rest assured, we'll do everything possible to keep downtime to a minimum. UPDATE: Facility hands (on-site team) is working on this now. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - P27LAKVM

RackNerd Status — Tue, 25 Jan 2022 01:48:00 +0000

Please be aware that P27LAKVM is currently under scheduled maintenance. Affected customers were sent a maintenance notification e-mail regarding this scheduled maintenance back on January 19. We will update this status incident once this maintenance has been completed. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

LAXSSD5005nerd3DC02

RackNerd Status — Sun, 23 Jan 2022 13:40:00 +0000

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - LAXSSD5009nerd3DC02

RackNerd Status — Sat, 22 Jan 2022 05:47:00 +0000

LAXSSD4009nerd6DC02

RackNerd Status — Fri, 21 Jan 2022 16:33:00 +0000

Seattle - Network Outage

RackNerd Status — Thu, 20 Jan 2022 20:37:00 +0000

We are aware that multiple KVM VPS Nodes in Seattle are currently experiencing network connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved, it was a network routing issue with the upstream provider, which has now been resolved by their network engineers. If you are still experiencing any issues or if you have any questions, please open a support ticket.

OUTAGE - DAL109KVM

RackNerd Status — Thu, 20 Jan 2022 18:18:00 +0000

Outage - CHI113KVM

RackNerd Status — Thu, 20 Jan 2022 07:01:00 +0000

OUTAGE -CHI113KVM

RackNerd Status — Thu, 20 Jan 2022 07:00:00 +0000

Fiber8 (One Shared/Reseller Hosting Server in Los Angeles DC-02)

RackNerd Status — Wed, 19 Jan 2022 08:08:00 +0000

We are aware that fiber8 LA is currently experiencing issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - SEA103KVM

RackNerd Status — Mon, 17 Jan 2022 07:27:00 +0000

We are aware that SEA103KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. It was a network-related problem specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist

Outage - NYRN108KVM

RackNerd Status — Sun, 16 Jan 2022 00:54:00 +0000

We are aware that NYRN108KVM (one KVM VPS node in NY ) is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. It was a network-related problem specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist

Outage - DAL111KVM

RackNerd Status — Fri, 14 Jan 2022 16:28:00 +0000

We are aware that DAL111KVM (one KVM VPS node in Dallas ) is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. It was a network-related problem specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist

SEA104KVM

RackNerd Status — Thu, 13 Jan 2022 11:14:00 +0000

LAXKVM209nerd3DC02

RackNerd Status — Thu, 13 Jan 2022 03:13:00 +0000

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

DE1000 (One Shared Hosting Server in Germany)

RackNerd Status — Mon, 10 Jan 2022 18:32:00 +0000

We are aware that DE1000 shared hosting server is experiencing connectivity issues. We are currently looking into this server further. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - CHI114KVM

RackNerd Status — Sun, 09 Jan 2022 18:34:00 +0000

Outage - LAXSSD4005nerd6DC02

RackNerd Status — Sat, 08 Jan 2022 16:26:00 +0000

We are aware that LAXSSD4005nerd6DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Scheduled Maintenance for ATLRYZEN101

RackNerd Status — Fri, 07 Jan 2022 07:21:00 +0000

Following the recent hardware related issues with the node: ATLRYZEN101 we would like to schedule a full system replacement, whereby we will be moving the NVMe drives of this server over to a completely new Ryzen machine. Everything other than the drives will be fully replaced, completely new server chassis, new motherboard, new PSU's, etc. All of your settings, data, and IP address will remain intact, there will just be about ~1 hour of downtime during this process as we move the drives over to the new system. Given the recent issues that we experienced with the current hardware on ATLRYZEN101 and the fact that we are not confident/certain about the current hardware, we would like to perform an emergency maintenance to perform this system swap on Friday, January 7, 2022 at 2:00 PM EST, that way we can be proactive about the situation and put a full resolution to this matter once and for all. We will be proceeding with this emergency maintenance at the above timeframe and during this maintenance, access to your VM may be unavailable for up to 60 minutes, though, we will do everything in our power to expedite and to restore services as soon as humanly possible. We will be moving this incident status from closed to open once the maintenance window begins. Please feel free to open a support ticket in your client area if you have any questions or concerns regarding this emergency maintenance event. UPDATE: We are taking this server down now for the system swap. We will update with more information shortly. UPDATE #2: This maintenance is now completed and the system swap has been completed successfully. We will continue to monitor the status of this node and at this time we do not anticipate any additional issues/outages. Thank you for your understanding and patience while we worked on this server. If you have any questions, please feel free to open a support ticket and we'd be happy to assist.

Update regarding: ATLRYZEN101

RackNerd Status — Tue, 04 Jan 2022 04:32:00 +0000

In previous weeks/incidents pertaining to this node, we have gone through an extensive list of tests and physical datacenter tasks, including replacing the server's RAM, NVMe drives, and re-seating hardware components. While the node was stabilized and did not experience reboots for a bit over a week, the issue appear to be occurring once again. Datacenter engineers are now proceeding to troubleshoot the issue. Thank you for your patience and we will update this status incident with more information as soon as possible. UPDATE: We have resolved the issue for the time being with the help of on-site engineers. We'll be following up in a separate status incident in the coming days once we have a better understanding of the situation.

Outage - ATLRYZEN101

RackNerd Status — Mon, 03 Jan 2022 16:59:00 +0000

Outage - SEA103KVM

RackNerd Status — Thu, 30 Dec 2021 05:59:00 +0000

We are aware that SEA103KVM (one KVM VPS node in Seattle) is experiencing connectivity issues. We are currently working into this node further and will update with more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - LAXSSD5003nerd3DC02

RackNerd Status — Thu, 30 Dec 2021 04:10:00 +0000

We are aware that LAXSSD5003nerd3DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Fiber5 Outage

RackNerd Status — Tue, 28 Dec 2021 23:43:00 +0000

We are aware that the Fiber5 server is experiencing connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

DAL108KVM

RackNerd Status — Mon, 27 Dec 2021 18:49:00 +0000

NYRN119KVM

RackNerd Status — Mon, 27 Dec 2021 08:50:00 +0000

Update on node: ATLRYZEN101

RackNerd Status — Thu, 23 Dec 2021 01:24:00 +0000

Upon another physical inspection of node ATLRYZEN101, it was discovered that one of the drive retention clips on this server have become loose (and does not appear to be as secure as a drive retention clip should be). We believe this could be one of the reasons why this node is facing unexpected outages, as something like this can cause random I/O errors. Because this node is continuing to experience symptoms we are proceeding to take this server offline to the workbench in order to replace the problematic drive retention clip with a new one. Once this is done we will update this status incident and continue to monitor the status of this node to ensure the health of it. Thank you for your patience and we will have this node back online ASAP. UPDATE: Facility hands are working on this server. We will share an additional update once available. UPDATE #2: This node is continuing to experience symptoms, on-site technicians are actively working on implementing a resolution. At this point we have so far attempted full RAM replacements and re-seating NVMe drives on this system (as well as ensuring they are healthy), however, the symptoms are persisting. Before we put this machine back in production, we would like to identify the problematic hardware component in order to ensure long-term stability. We are currently running hardware diagnostics and closely monitoring the server on a physical level to identify the problematic hardware component causing these issues. Thank you for your continued patience and we will share another update on this status incident once available. UPDATE #3: Current ETA for service restoration is around ~9:45 AM EST, could be sooner - but this is based on the rate the current hardware diagnostics are running. UPDATE: We have restored services hosted upon this node and VM's should now be accessible (if you notice your VM is offline or if you are having any issues, please feel free to open a ticket). We will mark this status incident as resolved for the time being, however in the background we are continuing to actively monitor the status and health of this node in order to ensure its stability. Thank you for your understanding!

SEA107KVM

RackNerd Status — Wed, 22 Dec 2021 07:09:00 +0000

We are aware that SEA107KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE - SJRYZEN102

RackNerd Status — Tue, 21 Dec 2021 13:13:00 +0000

OUTAGE ATLRYZEN101

RackNerd Status — Mon, 20 Dec 2021 15:22:00 +0000

OUTAGE SJRYZEN101

RackNerd Status — Mon, 20 Dec 2021 05:51:00 +0000

Outage impacting 4 KVM VPS Nodes in Los Angeles DC-02

RackNerd Status — Mon, 20 Dec 2021 01:28:00 +0000

We are aware that LAXSSD4026nerd6DC02, LAXSSD4027nerd6DC02, LAXSSD4028nerd6DC02, and LAXSSD4029nerd6DC02 (four KVM VPS nodes in Los Angeles DC-02) is currently experiencing connectivity issues. We believe it may be an issue isolated to this rack. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved, this was as a result of a faulty/degraded power strip within the rack, which has now been replaced. These nodes are now back online, and VM's are accessible. If you have any questions, please open a support ticket.

OUTAGE - ATLRYZEN101 (One KVM VPS Node in Atlanta)

RackNerd Status — Sun, 19 Dec 2021 13:09:00 +0000

We are aware that ATLRYZEN101 is currently experiencing issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE #1: We are going to dispatch on-site technicians to physically troubleshoot this server due to the repeat symptoms this server is experiencing. We apologize for any inconvenience caused, and rest assured - we will get to the bottom of this as soon as possible. Thank you for your patience. UPDATE #2: We are actively working on this. While your VM is online at this time, you may notice brief moments of intermittent unavailability/reboots while our techs work on this server physically. UPDATE #3: On-site technicians are moving the server to the workbench for further troubleshooting work, you may notice your VM to be inaccessible during this time. UPDATE #4: On-site technicians have reseated and resecured several hardware components which could have been the culprit for the unexpected reboots. We will continue to actively monitor the status of this node. In the meantime, services have been restored and are accessible. Please open a support ticket if you have any questions.

Outage (San Jose Network)

RackNerd Status — Sat, 18 Dec 2021 16:59:00 +0000

We are aware that there is currently a partial network outage in our San Jose datacenter location impacting some routes. Our network engineering team is currently looking into this further. We will have more information on this shortly. UPDATE: As of now, all systems network connectivity have been restored. Our upstream's network engineering team is monitoring DDoS and doing their best to mitigate, if you are seeing any issues with your instance or service, feel free to reach out via ticket and we'll be happy to help.

Outage -San Jose multiple nodes

RackNerd Status — Sat, 18 Dec 2021 15:04:00 +0000

We are aware that there is currently a partial network outage in our San Jose datacenter location impacting some routes. Our network engineering team is currently looking into this further. We will have more information on this shortly. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE ATLRYZEN101

RackNerd Status — Sat, 18 Dec 2021 12:32:00 +0000

SJ116KVM (One KVM VPS Node in San Jose)

RackNerd Status — Sat, 18 Dec 2021 06:34:00 +0000

We are aware that SJ116KVM (one KVM VPS node in San Jose) is experiencing I/O issues that could be impactful to production. As a result, we need to perform an emergency maintenance on this server. On-site datacenter technicians have been dispatched/requested to physically inspect this server, you may notice some downtime while we work on this server physically. We will update this status incident with additional details shortly. UPDATE #1: On-site datacenter technicians are actively working on troubleshooting this matter. We will share additional updates once available. UPDATE #2: We are currently running a FSCK check on this server and will update with the status shortly. UPDATE #3: FSCK is now completed and this server is now back online. VM's are also responsive - if you're experiencing any issues or if you have any questions, feel free to open a support ticket.

OUTAGE ATLRYZEN101

RackNerd Status — Fri, 17 Dec 2021 08:39:00 +0000

OUTAGE LAXSSD5009nerd3DC02

RackNerd Status — Tue, 14 Dec 2021 13:13:00 +0000

Fiber5 hosting server

RackNerd Status — Tue, 14 Dec 2021 02:04:00 +0000

We are aware that the Fiber5 server is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. It was a network glitch specific to this server only, the server is now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - fiber2 Shared Hosting Server

RackNerd Status — Mon, 13 Dec 2021 13:04:00 +0000

We are aware that fiber2 Shared Hosting Server is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. It was due to a network glitch on the Shared Hosting server. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE LAXSSD5008nerd3DC02

RackNerd Status — Mon, 13 Dec 2021 08:17:00 +0000

We are aware that LAXSSD5008nerd3DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

ATLRYZEN101

RackNerd Status — Sun, 12 Dec 2021 15:03:00 +0000

ATLRYZEN101

RackNerd Status — Sun, 12 Dec 2021 10:42:00 +0000

Outage-P014NYKVM

RackNerd Status — Fri, 10 Dec 2021 21:10:00 +0000

We are aware that P014NYKVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. It was a network-related problem specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

DOWN - LAXSSD5009nerd3DC02 (One KVM VPS Node in Los Angeles )

RackNerd Status — Thu, 09 Dec 2021 11:24:00 +0000

We are aware that LAXSSD5009nerd3DC02 (one KVM VPS node in Los Angeles ) is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. It was a network-related problem specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - Los Angeles DC-02

RackNerd Status — Wed, 08 Dec 2021 21:01:00 +0000

We are aware that Los Angeles DC -02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. Please open a support ticket if you have any questions.

NYRN110KVM

RackNerd Status — Wed, 08 Dec 2021 19:42:00 +0000

We are aware that NYRN110KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

P31LAKVM

RackNerd Status — Mon, 06 Dec 2021 16:18:00 +0000

We are aware that P31LAKVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

NYRN104KVM

RackNerd Status — Mon, 06 Dec 2021 16:12:00 +0000

Planned Network Upgrades in Los Angeles DC-02

RackNerd Status — Sat, 04 Dec 2021 23:09:00 +0000

To further improve our network in Los Angeles DC-02, we will be moving and upgrading some of our core links. Due to the redundant nature and design of our network, no customer downtime is expected. This will take place at Saturday, Dec 4th, at 10pm Pacific Time. The scheduled event will take place in a one hour window from this time forward, and while no downtime is anticipated or planned, there is a small chance that you may notice slight network blips as we shift traffic to the new links. If you have any questions please feel free to open a support ticket. UPDATE: This is now completed and went through smoothly without any interruptions. Please let us know if you have any questions.

LAXSSD4013nerd6DC02

RackNerd Status — Sat, 04 Dec 2021 15:28:00 +0000

We are aware that LAXSSD4013nerd6DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is fully resolved - feel free to open a support ticket if you have any questions.

Fiber8 shared hosting server experiencing network fluctuations

RackNerd Status — Thu, 02 Dec 2021 17:41:00 +0000

We are aware that Fiber8 shared hosting server is experiencing network connectivity issues. We are currently looking into this server further. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - LAXSSD4005nerd6DC02 (One KVM VPS Node in Los Angeles)

RackNerd Status — Wed, 01 Dec 2021 00:19:00 +0000

We are aware that LAXSSD4005nerd6DC02 (one KVM VPS node in Los Angeles ) is experiencing connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

LAXSSD5005nerd3DC02

RackNerd Status — Tue, 30 Nov 2021 14:15:00 +0000

Fiber 5 shared hosting server experiencing network fluctuations

RackNerd Status — Tue, 30 Nov 2021 10:53:00 +0000

We are aware that Fiber 5 shared hosting server is experiencing network connectivity issues. We are currently looking into this server further. UPDATE: The issue on Fiber 5 shared server has been resolved completely. It was due to network glitch that happened on the server end and has been fully resolved. Please raise a support ticket to us if you experience any issues further.

Fiber9 (One cPanel/WHM Shared Hosting Server in Los Angeles)

RackNerd Status — Mon, 29 Nov 2021 22:26:00 +0000

This message is in regards to Fiber9, one cPanel/WHM shared hosting server in Los Angeles. Please be aware that a RAID array rebuild is currently ongoing on the Fiber9 cPanel shared hosting server. No customer downtime is expected during this time as our servers run on hot-swap chassis. While the RAID array is rebuilding you may notice temporary degraded performance. Although not too impactful or noticeable, as we are a company that believes in providing full transparent updates to our customers, we are still creating this status incident for full transparency and to keep our customers in the loop. UPDATE: The RAID array rebuild has been completed successfully, and server operations should be back to normal conditions. If you are experiencing any issues or if you have any questions, please feel free to open a support ticket (we'll be available to help).

Outage-ATLRYZEN101 (one Ryzen VPS Node in Atlanta)

RackNerd Status — Mon, 29 Nov 2021 19:54:00 +0000

We are aware that ATLRYZEN101 (one Ryzen VPS node in Atlanta) is currently experiencing issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: On-site technicians have been dispatched to inspect this server physically. UPDATE: On-site technicians have reseated several hardware components on this server and re-racked it. VM's hosted within this server are now back online and accessible. If you are still experiencing any issues or if you have any questions, please feel free to open a support ticket.

Connectivity issues experiencing on Los Angeles location

RackNerd Status — Mon, 29 Nov 2021 10:33:00 +0000

We are aware that a wide range of Los Angeles nodes is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

ATLRYZEN101 (one KVM VPS Node in Atlanta)

RackNerd Status — Mon, 29 Nov 2021 01:00:00 +0000

We are aware that ATLRYZEN101 (one KVM VPS node in Atlanta) is currently experiencing issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved, please open a support ticket if you have any questions.

SEA107KVM(One KVM VPS Node in Seattle)

RackNerd Status — Sun, 28 Nov 2021 23:18:00 +0000

We are aware that SEA107KVM one KVM VPS node is currently experiencing issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: We are still investigating the issue with this node. UPDATE: This node is back online, we will continue monitoring it. If you have any questions or if you are experiencing any issues, please open a support ticket.

Fiber5 hosting server

RackNerd Status — Fri, 26 Nov 2021 03:02:00 +0000

ATLRYZEN101(One Ryzen VPS Node in Atlanta )

RackNerd Status — Wed, 24 Nov 2021 18:00:00 +0000

We are aware that ATLRYZEN101 is currently experiencing issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved, after re-seating hardware components physically on this server. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

SJ141KVM (One KVM VPS Node in San Jose)

RackNerd Status — Tue, 23 Nov 2021 20:17:00 +0000

We are aware that SJ141KVM is currently experiencing issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved, after re-seating hardware components physically on this server. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

P21LAKVMDC01 P36LAKVMDC01 P23LAKVMDC01 P24LAKVMDC01 P017LAKVMDC01

RackNerd Status — Tue, 23 Nov 2021 10:24:00 +0000

We are aware that P21LAKVMDC01 P36LAKVMDC01 P23LAKVMDC01 P24LAKVMDC01 P017LAKVMDC01 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

DAL109KVM

RackNerd Status — Mon, 22 Nov 2021 14:04:00 +0000

We are aware that DAL109KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. It was a network-related problem specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

LAX009nerd4dc02WIN

RackNerd Status — Sun, 21 Nov 2021 04:33:00 +0000

LAXSSD6003nerd7DC02

RackNerd Status — Fri, 19 Nov 2021 15:51:00 +0000

We are aware that LAXSSD6003nerd7DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: Customers on this node have been sent an e-mail with more information regarding this incident. We will be marking this incident as resolved at this time.

LAXSSD5009nerd3DC02

RackNerd Status — Fri, 19 Nov 2021 01:26:00 +0000

We are aware that LAXSSD5009nerd3DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved, if you are still experiencing any issues please open a support ticket.

Outage - SJ113KVM (One KVM VPS Node in San Jose)

RackNerd Status — Thu, 18 Nov 2021 06:12:00 +0000

We are aware that SJ113KVM (one KVM VPS node in San Jose) is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. It was a network glitch specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Maintenance regarding - NYRYZEN104

RackNerd Status — Wed, 17 Nov 2021 14:20:00 +0000

We will be proceeding with this emergency maintenance making some adjustments to some services on the account since the PDU’s failed. During this maintenance, access to your VM may be unavailable for up to one hour, though, we will do everything in our power to expedite and restore services as soon as humanly possible. Upon the completion of this maintenance, we will be posting an update on this status event. Please feel free to open a support ticket in your client area if you have any questions or concerns regarding this emergency maintenance event. UPDATE: This is now completed, and VM's that reside on this host node is now booting back up.

LAXSSD5008nerd3DC02

RackNerd Status — Wed, 17 Nov 2021 06:08:00 +0000

Outage - LAXSSD5004nerd3DC02 (One KVM VPS Node in Los Angeles )

RackNerd Status — Mon, 15 Nov 2021 04:35:00 +0000

We are aware that LAXSSD5004nerd3DC02 (one KVM VPS node in Los Angeles ) is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. It was a kernel problem specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

LAXKVM111nerd2DC02

RackNerd Status — Thu, 11 Nov 2021 19:11:00 +0000

We are aware that LAXKVM111nerd2DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. It was a network related problem specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Reboot to Host Node: SJ116KVM

RackNerd Status — Tue, 09 Nov 2021 18:38:00 +0000

It appears the last kernel upgrade was not successful on SJ116KVM and that this server is still experiencing some symptoms that may be impactful to production. To address this, we are once again issuing a reboot to the host node: SJ116KVM and will have this node back online very shortly. UPDATE: This is resolved and back online.

Outage -LAXSSD5005nerd3DC02 (One KVM VPS Node in Los Angeles)

RackNerd Status — Tue, 09 Nov 2021 09:49:00 +0000

We are aware that LAXSSD5005nerd3DC02 (one KVM VPS node in Los Angeles ) is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. It was a network related problem specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

SJ116KVM Kernel Panic

RackNerd Status — Mon, 08 Nov 2021 18:38:00 +0000

We are issuing a reboot to the host node: SJ116KVM to address a kernel panic issue within this host node. This will be back online shortly, thank you for your patience. UPDATE: This is resolved and back online.

Fiber2 Server

RackNerd Status — Sun, 07 Nov 2021 04:55:00 +0000

We are issuing a quick reboot to the Fiber2 server to fix some kernel related issues. This will be back online within a few moments. If you have any questions, please let us know. UPDATE: This is resolved and back online.

Los Angeles DC-02 Facility Outage

RackNerd Status — Sat, 06 Nov 2021 23:17:00 +0000

We are aware of an outage in our Los Angeles DC-02 location. This issue has been escalated to our upstream, we will update this incident with additional information shortly. UPDATE: Most services have been restored and are back online, however a small handful of services in this location are still impacted. We will share additional news regarding this shortly. UPDATE : This is now resolved, if you are still experiencing any issues, please open a support ticket and we'd be happy to assist. This was a facility power related issue, we are currently pending an official RFO from the datacenter/building. We will update this status incident with more information once we receive that (within the next 72 business hours). In the meantime, all services should be back online and powered on.

Outage - LAXSSD4005nerd6DC02 (One KVM VPS Node in Los Angeles

RackNerd Status — Sat, 06 Nov 2021 18:20:00 +0000

We are aware that LAXSSD4005nerd6DC02 (one KVM VPS node in Los Angeles ) is experiencing network connectivity issues. We are currently looking into this node further. UPDATE : This is now resolved, if you are still experiencing any issues, please open a support ticket and we'd be happy to assist.

Outage - LAXSSD4009nerd6DC02 (One KVM VPS Node in Los Angeles)

RackNerd Status — Fri, 05 Nov 2021 23:08:00 +0000

We are aware that LAXSSD4009nerd6DC02 (one KVM VPS node in Los Angeles ) is experiencing network connectivity issues. We are currently looking into this node further. UPDATE #2: This is now resolved, if you are still experiencing any issues, please open a support ticket and we'd be happy to assist.

Outage - SJ127KVM (One KVM VPS Node in San Jose)

RackNerd Status — Fri, 05 Nov 2021 18:50:00 +0000

We are aware that SJ127KVM (one KVM VPS node in San Jose) is experiencing reboot issues. We are currently working into this node further. UPDATE #1: On-site datacenter technicians are currently inspecting this server, we will update with additional information shortly. UPDATE #2: On-site datacenter technicians are still testing various hardware components within this server to help determine the root cause of the unexpected reboots/outages within this server. We apologize for the inconvenience caused and appreciate your patience. We will update this incident with more information once available. UPDATE #3: Diagnostics/in-depth tests are currently being run on this server. UPDATE #4: We are still working on narrowing down this issue. Our on-site technicians are actively working on this and we hope to have a full resolution on this shortly. Thank you for your continued patience. UPDATE #5: This is now resolved and VM's are back online and accessible. If you are still experiencing any issues at this time, please open a support ticket and we'd be happy to help. If in the future we need to schedule a maintenance event for this node, clients will be sent advance notice via email. If you have any questions please let us know.

NYRN112KVM

RackNerd Status — Fri, 05 Nov 2021 13:53:00 +0000

Fiber8 - Network Connectivity

RackNerd Status — Wed, 03 Nov 2021 15:43:00 +0000

We are aware that Fiber8 (one shared / reseller hosting server in Los Angeles) is experiencing intermittent network connectivity as a result of a sophisticated attack. Senior system administrators are currently looking further into this issue. UPDATE AS OF 8:48 AM PDT -- The DDoS attack is being actively mitigated - websites are now loading without any issue. Please be advised that incoming PING (ICMP PING) has been temporarily disabled. This may create false positives with external monitoring services, if you have any uptime monitors set up for your site. We will continue to keep this incident open as we continue to monitor the situation, though, currently everything appears to be online and accessible. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - SJ127KVM (One KVM VPS Node in San Jose)

RackNerd Status — Wed, 03 Nov 2021 07:42:00 +0000

We are aware that SJ127KVM (one KVM VPS node in San Jose) is experiencing issues booting again. We are currently working into this node further. UPDATE #1: This is now resolved after reseating hardware components on this server. If you are still experiencing any issues please open a support ticket and we'd be happy to assists UPDATE #2: It's is experiencing issues again, we are checking on it UPDATE #3: This is now resolved after reseating hardware components on this server. If you are still experiencing any issues please open a support ticket and we'd be happy to assists

Outage - SJ127KVM (One KVM VPS Node in San Jose)

RackNerd Status — Wed, 03 Nov 2021 03:05:00 +0000

We are aware that SJ127KVM (one KVM VPS node in San Jose) is experiencing issues booting. We are currently working into this node further. UPDATE: Facility hands is currently inspecting the server physically. We will update this incident with additional information as it is made available to us. UPDATE #2: This is now resolved after reseating hardware components on this server. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Fiber8 (One Shared/Reseller Hosting Server in Los Angeles DC-02)

RackNerd Status — Wed, 03 Nov 2021 02:13:00 +0000

We are aware that fiber8 LA is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Partial Network Outage in New York Affecting 3x KVM VPS Nodes

RackNerd Status — Tue, 02 Nov 2021 23:45:00 +0000

We are aware of a partial network outage in our New York datacenter isolated to 3x KVM VPS Host Nodes: NYRN115KVM, P014NYKVM, and P015NYKVM. We will update this incident with additional information shortly. UPDATE: This is now resolved, a switch firmware update has resolved the intermittent network connectivity issue. Please open a support ticket if you have any questions or if you are still experiencing any issues.

P35LAKVMDC01, P36LAKVMDC01, P37LAKVMDC01 -- Outage on 3x KVM VPS Nodes in Los Angeles

RackNerd Status — Tue, 02 Nov 2021 04:00:00 +0000

We are aware that 3x KVM VPS nodes in Los Angeles are currently inaccessible: P35LAKVMDC01, P36LAKVMDC01, P37LAKVMDC01 Facility hands is currently investigating the issue. We will share additional updates in this incident once available. UPDATE: This was determined to be a switch related issue. The switch within this cabinet has been replaced. Connectivity has mostly been restored but will be intermittent until the switch has been fully reconfigured. We will update this incident once it is fully resolved. UPDATE #2: This is now resolved, if you are still experiencing any issues, please open a support ticket and we'd be happy to assist.

Outage-SJ118KVM

RackNerd Status — Sun, 31 Oct 2021 17:02:00 +0000

We are aware that node name SJ118KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Fiber8 ( (One Shared/Reseller Hosting Server in Los Angeles DC-02) - Connectivity Issues)

RackNerd Status — Sun, 31 Oct 2021 12:14:00 +0000

Fiber6 (One Shared/Reseller Hosting Server in Los Angeles DC-02) - Connectivity Issues

RackNerd Status — Sat, 30 Oct 2021 15:54:00 +0000

We are aware that Fiber6 (one shared/reseller hosting server in Los Angeles) is experiencing intermittent network connectivity issues. We are actively looking into this and expect to have a full resolution on this matter shortly. UPDATE: This is now resolved, if you are still experiencing any issues or if you have any questions, please feel free to let us know.

ATL105KVM

RackNerd Status — Sat, 30 Oct 2021 15:46:00 +0000

We are aware that node name ATL105KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

DALRYZEN103

RackNerd Status — Thu, 28 Oct 2021 07:02:00 +0000

We are aware that DALRYZEN103 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

NYRYZEN100 (One Ryzen KVM VPS Node in New York)

RackNerd Status — Wed, 27 Oct 2021 21:27:00 +0000

We are aware that NYRYZEN100 (One KVM VPS Node in New York) is experiencing connectivity issues. We are currently looking into this node further and will report additional information once available. UPDATE: This has been resolved after re-seating some hardware components on this server. VM's are in the process of booting back online. If you are still experiencing any issues after a few minutes, please feel free to open a support ticket and we would be happy to assist.

San Jose - Partial Network Outage

RackNerd Status — Wed, 27 Oct 2021 10:15:00 +0000

We are aware that there is currently a partial network outage in our San Jose datacenter location impacting some routes. Our network engineering team is currently looking into this further. We will have more information on this shortly. ==UPDATE== This is now resolved. Please open a ticket if you have any questions or if you require any assistance.

Partial Network Outage in Los Angeles DC-02

RackNerd Status — Mon, 25 Oct 2021 18:00:00 +0000

We are aware that some infrastructure hosted within our Los Angeles DC-02 location are experiencing intermittent network connectivity. This is isolated to a portion of servers only. We will update this incident with additional information once we have a full resolution on this matter. Thank you for your patience. UPDATE: Network engineers are on-site and actively investigating the issue. We will update this incident once additional information is made available to us. UPDATE #2: This is now resolved after replacing a failed top of rack switch. If you are still experiencing any issues, please open a support ticket and we'd be happy to assist.

Connectivity Issues with SEA103KVM

RackNerd Status — Fri, 22 Oct 2021 15:43:00 +0000

We are aware that SEA103KVM (one KVM VPS node in Seattle) is experiencing connectivity issues. We are currently working into this node further and will update with more information. UPDATE: This has been resolved. If you are still experiencing any issues after a few minutes, please feel free to open a support ticket and we would be happy to assist.

Outage - SJRYZEN100 (One Ryzen VPS Node in San Jose)

RackNerd Status — Wed, 20 Oct 2021 08:10:00 +0000

We are aware that SJRYZEN100 (one Ryzen VPS node in San Jose) is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. It was a network glitch specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

P015NYKVM (One KVM VPS Node in New York)

RackNerd Status — Mon, 18 Oct 2021 18:24:00 +0000

We are aware that P015NYKVM (One KVM VPS Node in New York)is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved and all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

LAXSSD5001nerd3DC02 (One KVM VPS Node in Los Angeles)

RackNerd Status — Mon, 18 Oct 2021 18:23:00 +0000

We are aware that LAXSSD5001nerd3DC02 (One KVM VPS Node in Los Angeles) is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved and all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - AMS104KVM (One KVM VPS Node in Amsterdam)

RackNerd Status — Mon, 18 Oct 2021 13:06:00 +0000

We are aware that AMS104KVM (one KVM VPS node in Amsterdam) is experiencing connectivity issues. We are currently looking into this node further and will update this incident with additional information shortly. UPDATE: This is related to a faulty RAM DIMM on the physical host node, we are currently troubleshooting this and in the meantime, have submitted a request with facility hands for RAM replacement. We will update this incident with more information as we progress further with AMS104KVM. Thank you for your patience. UPDATE: This is now resolved and all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - LAXSSD4006nerd6DC02 (One KVM VPS Node in Los Angeles )

RackNerd Status — Mon, 18 Oct 2021 07:41:00 +0000

We are aware that LAXSSD4006nerd6DC02 (one KVM VPS node in Los Angeles ) is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. It was a network-related problem specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

NYRN105KVM - Partial Network Outage

RackNerd Status — Mon, 18 Oct 2021 05:16:00 +0000

We are aware of a partial network outage impacting one KVM VPS node: NYRN105KVM Our upstream providers are looking into this matter and we will update this incident once additional information is available. UPDATE: The network routing issue has been resolved - all routes are now optimal (total impact was less than 5 minutes). If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage-LAXSSD4008nerd6DC02

RackNerd Status — Sun, 17 Oct 2021 23:49:00 +0000

We are aware that LAXSSD4008nerd6DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

P007LAKVM and P31LAKVM

RackNerd Status — Fri, 15 Oct 2021 16:31:00 +0000

We are aware of a partial network outage impacting two KVM VPS nodes in Los Angeles: P007LAKVM and P31LAKVM Our upstream providers are looking into this matter and we will update this incident once additional information is available. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

KVM VPS Node: P37LAKVMDC01

RackNerd Status — Thu, 14 Oct 2021 22:34:00 +0000

P37LAKVMDC01 experienced a kernel panic and we will be rebooting it in order to apply a kernel patch. We will update this incident once this has been resolved. Thank you for your patience and understanding. Please feel free to contact us if you have any questions. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

LAXSSD4007nerd6DC02

RackNerd Status — Tue, 12 Oct 2021 02:04:00 +0000

Scheduled Maintenance Regarding ATLRYZEN100 & ATLRYZEN101

RackNerd Status — Mon, 11 Oct 2021 15:26:00 +0000

The below maintenance window was scheduled and sent via e-mail to all ATLRYZEN100 customers. When this maintenance is active between the window of 3 PM to 4 PM EDT today, we will be moving this incident status to open. As a precautionary measure, we will be performing the same maintenance task on ATLRYZEN101 which has also experienced some signs of symptoms recently, as the RAM for both of these servers came from the same batch. ATLRYZEN101 customers will get an e-mail shortly with the maintenance timeframe details. UPDATE #1: The maintenance is about to begin on ATLRYZEN100. We are moving this status incident to "Open/Investigating" for the time being. We'll share additional updates as we progress further. UPDATE #2: ATLRYZEN100 has been safely powered off. Facility hands have been instructed to begin working on this task. We will share additional updates as progress is made. UPDATE #3: Work on ATLRYZEN100 is ongoing. We have also scheduled an emergency maintenance window for ATLRYZEN101 for 4PM to 5PM EDT today, affected ATLRYZEN101 customers have been sent an e-mail. UPDATE #4: The work on ATLRYZEN100 is now completed. The server is now re-racked and VM's are now back online. We will continue monitoring ATLRYZEN100 to ensure stability. We will be keeping this status incident open, and will share an additional update once we begin working on ATLRYZEN101. UPDATE #5: ATLRYZEN101 has been safely powered off. Facility hands have been instructed to begin working on this task. We will share additional updates as progress is made. UPDATE #6: The work on ATLRYZEN101 is now completed. The server is now re-racked and VM's are now back online. We will continue monitoring ATLRYZEN101 to ensure stability. We will be closing out this status incident now, if you have any questions please feel free to open a support ticket. ----------------------------------- COPY OF SCHEDULED MAINTENANCE E-MAIL BELOW: Hello, You are receiving this e-mail because you have one or more VPS's located on the host node: ATLRYZEN100. Maintenance Date: Monday, October 11, 2021 Maintenance Window: 3PM to 4PM EDT During this maintenance, you will notice your VM go offline for about ~30-40 minutes at any point within the above specified maintenance window. Facility hands will be taking the server offline, moving it to the workbench, and properly replacing the RAM modules on this server, which our system administrators believe will assist with the unexpected shutdowns this node has experienced recently. After the RAM modules are replaced, facility hands will be re-racking the server and ensure proper power and network cabling, at which point VM's will be automatically booted up again. We apologize for any inconvenience caused. Please feel free to contact us by opening a support ticket in your client area if you have any questions or concerns. Thank you, RackNerd Support Department support@racknerd.com -----------------------------------

Update regarding ATLRYZEN100 (One Ryzen KVM VPS Host Node in Atlanta)

RackNerd Status — Mon, 11 Oct 2021 05:08:00 +0000

We are aware of the recent reboots pertaining to one Ryzen KVM VPS host node in Atlanta, named: ATLRYZEN100. While the node is currently online and VM's are accessible - our senior system administrators are currently working together internally to properly identify and implement a permanent resolution towards this matter. We have already rolled out some live patches, on the host-node level that we believe may help with the symptoms this host node is experiencing. At the moment, it is not confirmed if the recent issues are as a result of a failed hardware component, such as a faulty RAM DIMM. If our system administrators identify an issue that is related to the physical hardware components on this server, we will notify affected customers via e-mail with a planned downtime window for us to correct/replace the faulty hardware component, if any. Thank you for your patience and understanding regarding this matter. UPDATE: We will be performing a maintenance for RAM replacement on ATLRYZEN100 which we believe to be the permanent solution for this issue going forward. Affected customers have been sent an e-mail with additional information.

LAXSSD4007nerd6DC02 - Partial Network Outage

RackNerd Status — Mon, 11 Oct 2021 03:50:00 +0000

We are aware that VMs hosted on the host node, LAXSSD4007nerd6DC02, are experiencing symptoms of packet loss when routes traverse through certain carriers. The network team is currently investigating this further. We will update this incident once we know more. UPDATE: This has been resolved (it was a network routing issue specific to this host node only). All VM's are now responding without any packet loss on a global ping test. If you are still experiencing any issues, please feel free to open a support ticket and we would be happy to assist.

Outage- ATLRYZEN100 & ATLRYZEN101

RackNerd Status — Sun, 10 Oct 2021 18:12:00 +0000

We are aware that ATLRYZEN100 and ATLRYZEN101 are experiencing connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Los Angeles DC-02 -- Intermittent Network Connectivity

RackNerd Status — Sun, 10 Oct 2021 07:42:00 +0000

We are aware that servers in one section of our Los Angeles DC-02 are experiencing intermittent network connectivity. This issue currently only affects a handful of physical servers of ours (which could potentially currently be affecting your VM). The network team is investigating and will have this resolved shortly. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage-LAXSSD4007nerd6DC02

RackNerd Status — Sat, 09 Oct 2021 23:05:00 +0000

We are aware that LAXSSD4007nerd6DC02 is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - DALRYZEN103 (One KVM VPS Node in Dallas )

RackNerd Status — Fri, 08 Oct 2021 07:08:00 +0000

We are aware that DALRYZEN103 (one KVM VPS node in Dallas ) is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. It was a network glitch specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

LAXSSD4003nerd6DC02

RackNerd Status — Fri, 08 Oct 2021 06:11:00 +0000

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

P34LAKVM -Outage

RackNerd Status — Thu, 07 Oct 2021 21:29:00 +0000

We are aware that P34LAKVM is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Amsterdam Partial Network Outage

RackNerd Status — Thu, 07 Oct 2021 16:24:00 +0000

We are aware that some packet loss is occurring within the Amsterdam network - power is fully available, and this seems to be a network related issue. While services may be usable, you may see degraded performance and we are working hard to restore this, to ensure everyone receives optimal routes. We will update this incident with additional information shortly. UPDATE: This has now been resolved, all routes are now optimal.

ATLRYZEN100 is DOWN

RackNerd Status — Wed, 06 Oct 2021 09:43:00 +0000

We are aware that ATLRYZEN100 (one Ryzen VPS node in Atlanta ) is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. It was a network glitch specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - P004NYKVM

RackNerd Status — Wed, 06 Oct 2021 00:08:00 +0000

We are aware that P004NYKVM is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

OUTAGE- ATLRYZEN100

RackNerd Status — Sat, 02 Oct 2021 16:25:00 +0000

We are aware that ATLRYZEN100 is experiencing network connectivity issues. We are currently looking into these nodes further and will update with more information as soon as possible UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - P011NYKVM

RackNerd Status — Fri, 01 Oct 2021 18:03:00 +0000

We are aware that P011NYKVM is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. It was a kernel-related issue specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist

OUTAGE- ATLRYZEN101

RackNerd Status — Fri, 01 Oct 2021 14:08:00 +0000

We are aware that ATLRYZEN101 is experiencing network connectivity issues. We are currently looking into these nodes further and will update with more information as soon as possible. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - P012NYKVM

RackNerd Status — Fri, 01 Oct 2021 09:10:00 +0000

We are aware that P012NYKVM is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. It was a kernel-related issue specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

DALRYZEN103

RackNerd Status — Thu, 30 Sep 2021 11:11:00 +0000

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - P008NYKVM (One Ryzen VPS Node in New York)

RackNerd Status — Thu, 30 Sep 2021 04:27:00 +0000

We are aware that P008NYKVM (One VPS Node in New York) is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. It was a network-related problem specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist

Outage - DALRYZEN103 (One Ryzen VPS Node in Dallas)

RackNerd Status — Wed, 29 Sep 2021 16:14:00 +0000

We are aware that DALRYZEN103 (One Ryzen VPS Node in Dallas) is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. It was a network-related problem specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist

Outage - SJ126KVM (One KVM VPS Node in San Jose)

RackNerd Status — Tue, 28 Sep 2021 04:07:00 +0000

We are aware that SJ126KVM (one KVM VPS node in San Jose) is experiencing issues. We are currently looking into this node further. UPDATE: There is a physical hardware component related failure on this server. The on-site datacenter technicians are currently running diagnostics on this server in order to be able to narrow down and identify which component is faulty so that we can replace the correct failed part accordingly. We appreciate your patience while these diagnostics are being ran. We will share additional updates as soon as we know more. UPDATE #2: We are still working on this matter. We will continue to make progress on this and will keep affected customers updated. UPDATE #3: Additional information regarding this matter was emailed to all SJ126KVM customers.

San Jose - Partial Network Outage

RackNerd Status — Sun, 26 Sep 2021 06:57:00 +0000

This is now resolved. Please open a ticket if you have any questions or if you require any assistance.

Outage - LAXSSD890nerd2DC02 (One KVM VPS Node in Los Angeles)

RackNerd Status — Thu, 23 Sep 2021 21:42:00 +0000

We are aware that LAXSSD890nerd2DC02(one KVM VPS node in Los Angeles ) is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. It was a network-related problem specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - LAXSSD4004nerd6DC02 (One KVM VPS Node in Los Angeles)

RackNerd Status — Thu, 23 Sep 2021 06:02:00 +0000

We are aware that LAXSSD4004nerd6DC02 (one KVM VPS node in Los Angeles ) is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. It was a network-related problem specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Connectivity Issues with SEA103KVM

RackNerd Status — Fri, 17 Sep 2021 18:57:00 +0000

We are aware that SEA103KVM (one KVM VPS node in Seattle) is experiencing connectivity issues. We are currently working into this node further and will update with more information ASAP. UPDATE: This has been resolved and VM's are currently in the process of booting back up. If you are still experiencing any issues after a few minutes, please feel free to open a support ticket and we would be happy to assist.

LAXSSD4002nerd6DC02 (One KVM VPS Node in Los Angeles )

RackNerd Status — Mon, 13 Sep 2021 04:13:00 +0000

We are aware that LAXSSD4002nerd6DC02 (one KVM VPS node in Los Angeles) is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. It was due to a slight network glitch on this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist

Outage - DC05LAXKVM504 (One KVM VPS Node in Los Angeles )

RackNerd Status — Wed, 08 Sep 2021 05:08:00 +0000

We are aware that DC05LAXKVM504 (one KVM VPS node in Los Angeles ) is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. It was a network glitch specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Switch Firmware Update in Rack Affecting LAXSSD4000nerd6DC02, LAXSSD4001nerd6DC02, LAXSSD4002nerd6DC02, and LAXSSD4003nerd6DC02

RackNerd Status — Wed, 01 Sep 2021 16:41:00 +0000

We will be performing an emergency firmware update on the switch which connects nodes: LAXSSD4000nerd6DC02, LAXSSD4001nerd6DC02, LAXSSD4002nerd6DC02, LAXSSD4003nerd6DC02. This firmware update will correct some bugs that we have seen in production, and will prevent connectivity issues from occurring down the road. During the time of the firmware update, you may notice very brief intermittent network connectivity - though this should be a very quick update with minimal impact to uptime. We will update this incident again once the switch update has been completed. UPDATE: This has been completed, we will keep this incident on a monitor status while we continue to monitor the stability of the new switch firmware. UPDATE: Connectivity looks to be stable since the update, if you have any questions please feel free to open a support ticket, we'll be closing out this incident for now.

Outage - SJ127KVM (One KVM VPS Node in San Jose)

RackNerd Status — Wed, 01 Sep 2021 13:11:00 +0000

We are aware that SJ127KVM (one KVM VPS node in San Jose) is experiencing connectivity issues. We are currently working into this node further. UPDATE: The PSU's on this server were showing signs of failure. We have replaced the PSU's on this server at this time. This node is now accessible and VM's are now back online. If you have any questions, please feel free to open a support ticket.

Outage - SJ127KVM (One KVM VPS Node in San Jose)

RackNerd Status — Tue, 31 Aug 2021 04:22:00 +0000

We are aware that SJ127KVM (one KVM VPS node in San Jose) is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. It was a network related problem specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

LAXSSD4003nerd6DC02 - Intermittent Network Connectivity

RackNerd Status — Mon, 30 Aug 2021 20:44:00 +0000

We are aware of intermittent network connectivity on LAXSSD4003nerd6DC02. We are looking into this and will update this incident shortly with additional information. UPDATE: This is now resolved.

Outage - NYRN101KVM (One KVM VPS Node in New York)

RackNerd Status — Fri, 27 Aug 2021 15:37:00 +0000

We are aware of an outage currently with one KVM VPS node in New York, NYRN101KVM. This node has experienced random unexpected shut downs this week and since we've already eliminated the possibility of any software related issues, at this time we will be taking the server down physically for inspection to eliminate any hardware issues. During this time we will be replacing all RAM modules on this server, as well as reseating other hardware components on this server. We apologize for the issues with this node and please know that we are treating this as a top priority to permanently resolve. We will be providing customers affected with one month free credit upon request once this incident has been resolved. Thank you for your patience. This incident will be updated shortly with additional information as we make progress with this matter. UPDATE: Upon taking the server down for physical inspection, we were able to identify that a stick of RAM on this server is faulty. We are currently in the process of getting this replaced. UPDATE: The problematic stick of RAM has been replaced (and we've reseated all the other DIMM's on the server too) and the node is now back to production. VM's are currently in the process of booting up. Please feel free to open a ticket if you have any questions.

Outage - NYRN101KVM (One KVM VPS Node in New York)

RackNerd Status — Thu, 26 Aug 2021 13:51:00 +0000

We are aware that NYRN101KVM (one KVM VPS node in New York) is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. All VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Los Angles DC02 - Intermittent Network Connectivity

RackNerd Status — Thu, 26 Aug 2021 12:34:00 +0000

We are aware that our Los Angeles DC-02 location is experiencing intermittent network connectivity. Network engineers upstream are currently looking into this, and we will update this incident with additional information once available. Update - This has now been resolved and services in this location are back to normal operation. If you have any questions please feel free to reach out to us.

Partial Network Outage Affecting 5x VPS Nodes in San Jose

RackNerd Status — Wed, 25 Aug 2021 19:55:00 +0000

We are currently aware of a partial network outage in San Jose affecting 5 x nodes. Our networking team is currently investigating and will be providing us with updates shortly. All services are back to normal operational now. If you are still experiencing issues or if you have any questions, please feel free to let us know.

Outage - NYRN101KVM (One KVM VPS Node in New York)

RackNerd Status — Tue, 24 Aug 2021 13:29:00 +0000

We are aware that NYRN101KVM (one KVM VPS node in New York) is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. All VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

NYRN101KVM Reboot

RackNerd Status — Mon, 23 Aug 2021 08:05:00 +0000

Due to an unexpected kernel panic on this host node, we are currently rebooting and updating the kernel on host node NYRN101KVM We will have this node back online and accessible shortly! UPDATE: This is now resolved and kernel on this node has been updated to the newest version. All VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - SJ123KVM (One KVM VPS Node in San Jose)

RackNerd Status — Mon, 23 Aug 2021 04:34:00 +0000

We are aware that SJ123KVM (one KVM VPS node in San Jose) is currently not accessible. We are currently looking into this node further. UPDATE #1: On-site datacenter engineers are still investigating this issue further. UPDATE #2: We are still actively working on this issue. This has been narrowed down to a RAID array corruption issue with this specific host node, and we have replaced the necessary failed hardware components. At this time, we are currently working to import the RAID configuration to resolve the issue and update this incident with additional information once available. UPDATE #3: The attempted import is currently in progress and we will update this incident again once we make some additional progress regarding this matter. Please be assured that resolving this incident is currently a top priority of ours and we have multiple senior systems administrators actively working on this task. UPDATE #4: This has been now resolved and VM's are back online and accessible. If you are still experiencing any issues please feel free to open a support ticket.

Fiber3 - Intermittent Connectivity (One Shared Hosting Server)

RackNerd Status — Wed, 18 Aug 2021 15:01:00 +0000

Fiber3 server (one of our shared/reseller hosting servers) is having intermittent network connectivity. Our team is currently working on it, we will update with more information shortly. Update- This has been now resolved. If you are still experiencing any issues please feel free to open a support ticket.

Outage - NYRYZEN107(One Ryzen VPS Node in New York)

RackNerd Status — Wed, 18 Aug 2021 12:49:00 +0000

We are aware that NYRYZEN107(one Ryzen VPS node in New York) is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. All VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - NYRYZEN107(One Ryzen VPS Node in New York)

RackNerd Status — Sun, 15 Aug 2021 23:19:00 +0000

We are aware that the node NYRYZEN107 is inaccessible at the moment. This appears to be related to a faulty RAM DIMM on this server - to avoid further issues/unexpected outages we are having the on-site datacenter technicians replace all RAM on this server physically. We will update this incident once the node is back online. UPDATE: The maintenance work is now completed, and the RAM DIMM's on this server have been replaced to avoid this issue from occurring again in the future. All VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - NYRYZEN107(One Ryzen VPS Node in New York)

RackNerd Status — Fri, 13 Aug 2021 20:19:00 +0000

We are aware that NYRYZEN107(one Ryzen VPS node in New York) is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved.All VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

San Jose - Intermittent Network Connectivity

RackNerd Status — Tue, 10 Aug 2021 16:24:00 +0000

We are aware that our San Jose location is experiencing intermittent network connectivity. Network engineers upstream are currently looking into this, and we will update this incident with additional information once available. UPDATE: Network engineers upstream are continuing to work on this situation. We are in communication with them and will post additional updates on this incident page once available. UPDATE: We have identified the issue to be related to a DDoS attack upstream. Network engineers are actively working to mitigate this attack against the network. As you may know, these types of DDoS attacks continue to innovate and evolve, so there are various levels of attacks that need to be learned, identified, and mitigated (not something as simple as the click of a button). The network team has applied some communities to help with this and is still working towards applying additional rules and mitigation to adapt to this evolving DDoS attack. During this time, you may continue to notice intermittent network connectivity but as these rules become effective, you will notice that the network connectivity will begin to stabilize. We will continue to communicate here as best as we can as we continue to learn additional updates from the networking team. Update: This has now been resolved and services in this location are back to normal operation. If you have any questions please feel free to reach out to us.

Outage - NYRYZEN107(One Ryzen VPS Node in New York)

RackNerd Status — Sat, 07 Aug 2021 23:15:00 +0000

We are aware that NYRYZEN107(one Ryzen VPS node in New York) is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved.All VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - DAL104KVM (One KVM VPS Node in Dallas)

RackNerd Status — Wed, 04 Aug 2021 23:58:00 +0000

We are aware that DAL104KVM (one KVM VPS node in Dallas) is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved (it was caused by a faulty network cable which has been replaced). All VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Fiber7 - Intermittent Connectivity (One Shared Hosting Server)

RackNerd Status — Wed, 04 Aug 2021 16:12:00 +0000

Fiber7 server (one of our shared/reseller hosting servers) is having intermittent network connectivity. Our team is currently working on implementing a full resolution and mitigation towards this, we will update with more information shortly. UPDATE: We replaced the network cable connections on this server and will continue to monitor the situation. For the meantime we will mark this incident as resolved as it has been stable for some time since the cable replacement. If you are still experiencing any issues please feel free to open a support ticket.

Outage - NYRN101KVM (One KVM VPS Node in New York)

RackNerd Status — Tue, 03 Aug 2021 15:56:00 +0000

We are aware that NYRN101KVM (one KVM VPS node in New York) is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. All VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

LAXSSD630nerd1DC02 (one KVM VPS node in Los Angeles )

RackNerd Status — Mon, 02 Aug 2021 17:31:00 +0000

We are aware that LAXSSD630nerd1DC02 (one KVM VPS node in Los Angeles ) is experiencing network connectivity issues. We are currently looking into this further. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - NYRN101KVM (One KVM VPS Node in New York)

RackNerd Status — Mon, 02 Aug 2021 08:50:00 +0000

We are aware that NYRN101KVM (one KVM VPS node in New York) is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. It was a network related problem specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

San Jose - Network Routing Issues (Partial Network Outage)

RackNerd Status — Sat, 31 Jul 2021 02:06:00 +0000

We are aware that our San Jose datacenter location is currently experiencing some packet loss when connecting from certain locations. We believe this to be a network routing related issue and have escalated the problem to our upstream provider. We will update this status page with more information once available. UPDATE: Our upstream provider is aware of the problem and is actively working on a solution. We will update once additional information is available. Thank you for your patience! UPDATE: This appears to be a network issue localized with the EGIHosting network blend, which is the bandwidth provider that our upstream provider utilizes in this location. We have been informed that EGIHosting's network team is aware of the issue. Once we have more info, we'll be sure to share it here. UPDATE: Network engineers are still working on this issue. Some routes are restored, but not all. We will update this status event once we have a full resolution on this. UPDATE/RESOLUTION: This matter is now fully resolved, and services hosted in San Jose are now responding globally without any packet loss. If you're still experiencing any problems, or if you have any questions regarding this, please feel free to open a support ticket and we would be happy to help.

SJ119KVM (One KVM VPS Node in San Jose) - RAID Card Issue

RackNerd Status — Fri, 30 Jul 2021 22:36:00 +0000

SJ119KVM is currently showing signs of a degraded hardware RAID controller. To minimize negative impact to production, we will be performing an emergency maintenance to replace the RAID Controller on this server as soon as possible. During this time, your VM may be inaccessible for up to one hour. We will update this event again once this maintenance has been completed. UPDATE: The RAID Controller has been replaced and all VM's are online and accessible. If you are still experiencing any issues or if you have any questions, please feel free to open a support ticket.

NYRN109KVM

RackNerd Status — Mon, 26 Jul 2021 15:13:00 +0000

We are aware that NYRN109KVM (one KVM VPS node in New York) is experiencing issues. We are currently looking into this further. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

NYRN102KVM

RackNerd Status — Mon, 26 Jul 2021 14:59:00 +0000

We are aware that NYRN102KVM (one KVM VPS node in New York) is experiencing issues. We are currently looking into this further. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

SEA103KVM (One KVM VPS Node in Seattle)

RackNerd Status — Sun, 25 Jul 2021 05:39:00 +0000

We are aware that SEA103KVM, one of our Seattle KVM VPS nodes, is currently experiencing network connectivity issues. Our upstream provider is looking into this further and we will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Partial Network Outage Affecting 5x VPS Nodes in Los Angeles DC-02

RackNerd Status — Thu, 22 Jul 2021 19:01:00 +0000

We are currently aware of a partial network outage in Los Angeles DC-02 affecting 5x nodes. Our networking team is currently investigating and will be providing us with updates shortly, which will be extended here. UPDATE: Within minutes our networking team was able to resolve this, there was an attack targeted to one IP range that needed to be filtered. All services are back to normal operational now. If you are still experiencing issues or if you have any questions, please feel free to let us know.

Downtime Affecting 4 VPS Nodes in Los Angeles DC-02

RackNerd Status — Wed, 21 Jul 2021 21:58:00 +0000

We are aware of an issue affecting 4 VPS nodes in Los Angeles DC-02 (LAXSSD1040nerd2DC02, LAXKVM83nerd2DC02, LAXKVM84nerd2DC02, and LAXSSD1010nerd2DC02). We believe this to either be power, or network related. We are currently looking into this with the on-site team and will update with more information shortly. UPDATE: This is confirmed to be a power related event - the facility has determined a failed PDU - and we're working close with facility hands for replacement. We'll continue to post updates here. UPDATE #2: Our facility team has completed the PDU replacement. Affected servers are now in the process of booting back up, and individual VM's will begin to boot up automatically afterwards - that will take maximum 10 minutes from the time of this post. If you still experience any issues after this time, please feel free to open a support ticket.

NYRN101KVM (One KVM VPS Node in New York)

RackNerd Status — Mon, 19 Jul 2021 04:40:00 +0000

We are aware that NYRN101KVM (one KVM VPS node in New York) is experiencing issues. We are currently looking into this further. UPDATE: There appears to be a hardware component related failure on this server physically. The on-site datacenter technicians are currently running diagnostics on this server in order to be able to narrow down and identify which component is faulty so that we can replace the correct failed part accordingly. We appreciate your patience while these diagnostics are being ran. We will share additional updates as soon as we know more. UPDATE: Our technicians are still actively working on this issue. UPDATE: We're making great progress and we're hoping to share some positive news within the next hour or so. Thank you for your continued patience! UPDATE: This issue was narrowed down to a complex RAID-10 array degradation issue - our team worked tirelessly to get this node back to operation. VM's have been booted up at this time, if you are experiencing any issues specific to your container, please open up a ticket and we'll be here to help. Additionally if you have any questions regarding this specific event that you would like to discuss with our management team, please e-mail bizdev@racknerd.com. In regards to technical support, please be sure to open a support ticket from within the client portal at https://my.racknerd.com/clientarea.php

Degraded Performance on SJ122KVM (One KVM VPS Node in San Jose)

RackNerd Status — Fri, 16 Jul 2021 10:06:00 +0000

We are aware that SJ122KVM (one KVM VPS node in San Jose) is experiencing degraded Disk I/O performance. This is due to a failed drive in the RAID array, we are working to get the failed drive replaced, after which we will rebuild the RAID array accordingly. As our VPS nodes are RAID-10 protected, you will not experience any data loss during this event. UPDATE: The on-site datacenter technicians will be replacing the failed drive on this server shortly. UPDATE: The failed drive has been replaced, and this server is back online. VM's are now responsive again, if you are experiencing any issues or if you have any questions, please open a support ticket.

Fiber8 - DDoS Attack

RackNerd Status — Fri, 16 Jul 2021 10:03:00 +0000

We are aware that Fiber 8 Shared server located in Los Angeles DC-02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE AS OF 6:01 AM PDT -- As this looks to be a network related problem impacting this server only - the issue has been escalated upstream and network engineers are actively looking into the issue. We will update this status page with more information once we have more information to share. We appreciate your patience and please know that this is our top priority to bring back online. UPDATE AS OF 7:35 AM PDT -- This server is experiencing a sophisticated DDoS attack. Network engineers are actively working on mitigating the attack. UPDATE AS OF 7:50 AM PDT -- The DDoS attack is being actively mitigated. Please be advised that incoming PING (ICMP PING) has been temporarily disabled. This may create false positives with external monitoring services, if you have any uptime monitors set up for your site. UPDATE AS OF 8:02 AM PDT -- We are continuing to monitor the situation. UPDATE AS OF 8:44 AM PDT -- We are still monitoring this situation and the server is still routed through our DDoS mitigation. We will share more information soon. UPDATE AS OF 9:27 AM PDT -- Since our network engineers worked to implement some rules to combat and mitigate this sophisticated DDoS attack, the server looks to be stable for quite some time now and we are still continuing to monitor this situation actively. Websites hosted upon this server are loading fine and the DDoS attack is actively being mitigated. As a reminder, please note that your external monitoring services may report false positives during this time as ICMP PING has temporarily been disabled. However, your websites are actually up and loading fine. UPDATE AS OF 10:56 AM PDT -- Since routing this server to our active mitigation technology, websites have been loading quickly and without any issues for the past several hours. As websites are loading fine, we will go ahead and mark this incident as resolved but will be continuing to monitor this in the backend. Please note that ICMP PING will continue to be disabled on this server for the meantime, though this does not mean the server is down. If you have any questions or if you are still experiencing any issues, please feel free to open a support ticket and we would be happy to assist.

LAXSSD105nerd1DC02 (One Node in Los Angeles )

RackNerd Status — Sun, 11 Jul 2021 17:36:00 +0000

SJ122 (One KVM VPS Node in San Jose)

RackNerd Status — Wed, 07 Jul 2021 17:43:00 +0000

We are aware that SJ122 (one KVM VPS node in San Jose ) is experiencing network connectivity issues. We are currently looking into this further. UPDATE: This is now resolved, and all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Fiber7 - Intermittent Connectivity (One Shared Hosting Server)

RackNerd Status — Wed, 07 Jul 2021 00:04:00 +0000

There is currently a SYN attack isolated towards our Fiber7 server (one of our shared/reseller hosting servers) and this is causing intermittent network connectivity. Our team is currently working on implementing a full resolution and mitigation towards this, we will update with more information shortly. UPDATE: This has been successfully mitigated and everything is functioning as intended now. Please feel free to contact us if you notice any further problems.

LAXSSD890nerd2DC02

RackNerd Status — Tue, 06 Jul 2021 15:22:00 +0000

We are aware that LAXSSD890nerd2DC02 (one KVM VPS node in Los Angeles ) is experiencing network connectivity issues. We are currently looking into this further. UPDATE: This is now resolved, and all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

AMS100KVM (One KVM VPS Node in Amsterdam)

RackNerd Status — Sat, 03 Jul 2021 20:13:00 +0000

We are aware that AMS100KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: On-site datacenter engineers in Amsterdam are engaged and working on the issue. UPDATE: We are still actively working on this issue. UPDATE: This is now resolved, and all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

LAXSSD890nerd2DC02 (One KVM VPS Node in Los Angeles )

RackNerd Status — Fri, 02 Jul 2021 05:14:00 +0000

We are aware that LAXSSD890nerd2DC02 (one KVM VPS node in Los Angeles ) is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved, and all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

San Jose - Partial Network Outage

RackNerd Status — Wed, 30 Jun 2021 18:34:00 +0000

We are aware that there is currently a partial network outage in our San Jose datacenter location impacting some routes. Our network engineering team is currently looking into this further. We will have more information on this shortly. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - ATL102KVM and ATL103KVM

RackNerd Status — Wed, 30 Jun 2021 06:23:00 +0000

We are aware that ATL102KVM and ATL103KVM (a couple KVM VPS nodes located in our Atlanta datacenter) are experiencing network connectivity issues. We are currently looking into these nodes further and will update with more information as soon as possible. UPDATE: This is now resolved. It was a network glitch specific to both two nodes. all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

NJ101KVM (One KVM VPS Node in New Jersey)

RackNerd Status — Tue, 29 Jun 2021 20:51:00 +0000

NJ101KVM is currently experiencing connectivity issues. We are aware of it and are currently looking into this node further. We will update shortly with more information. UPDATE: This was a network routing issue which was resolved upstream. All VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

SJ126KVM

RackNerd Status — Mon, 28 Jun 2021 17:12:00 +0000

SJ126KVM is down with experiencing network connectivity issues. We are aware of it and are currently looking into this node further. UPDATE: This is now resolved. All VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

SJ124KVM (One KVM VPS Node in San Jose)

RackNerd Status — Sat, 26 Jun 2021 00:43:00 +0000

We are aware that SJ124KVM (one KVM VPS node in San Jose) is experiencing connectivity issues. We are currently looking into this node further and will update with our findings. UPDATE: This appears to be an issue related to one of the RAM DIMM's on this server, our on-site technicians are troubleshooting further. UPDATE: The faulty DIMM has been replaced. This is now back online.

LAXKVM106nerd2DC02 (One KVM VPS Node in Los Angeles)

RackNerd Status — Sun, 20 Jun 2021 12:39:00 +0000

We are aware that LAXKVM106nerd2DC02 (one KVM VPS node in Los Angeles is experiencing connectivity issues. We are currently looking into this node further. UPDATE: We are still troubleshooting this server physically with the on-site datacenter technicians. Additional updates will be posted again shortly. UPDATE: This is now resolved. It was a network-related problem specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

LAXSSD105nerd1DC02

RackNerd Status — Fri, 11 Jun 2021 18:34:00 +0000

We are aware that LAXSSD105nerd1DC02 is experiencing connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. It was a network-related problem specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

SJ119KVM (One KVM VPS Node in San Jose)

RackNerd Status — Wed, 09 Jun 2021 20:10:00 +0000

SJ119KVM is down with experiencing network connectivity issues. We are aware of it and are currently looking into this node further UPDATE: This is now resolved. It was a network-related problem specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

SJ119KVM (One KVM VPS Node in San Jose)

RackNerd Status — Wed, 09 Jun 2021 17:04:00 +0000

SJ119KVM is down with experiencing network connectivity issues. We are aware of it and are currently looking into this node further. UPDATE: This is now resolved. It was a network-related problem specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

SJ127KVM (One KVM VPS Node in San Jose)

RackNerd Status — Wed, 09 Jun 2021 12:54:00 +0000

Hello, SJ127KVM is down with experiencing network connectivity issues. We are aware of it and are currently looking into this node further. UPDATE: This is now resolved. It was a network-related problem specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

SJ127KVM (One KVM VPS Node in San Jose)

RackNerd Status — Wed, 09 Jun 2021 09:08:00 +0000

We are aware that SJ127KVM (one KVM VPS node in San Jose) is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. It was a network-related problem specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

SJ127KVM (One KVM VPS Node in San Jose)

RackNerd Status — Wed, 09 Jun 2021 08:27:00 +0000

We are aware that SJ127KVM (one KVM VPS node in San Jose) is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. It was a network-related problem specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

SJ114KVM (One KVM VPS Node in San Jose)

RackNerd Status — Wed, 09 Jun 2021 06:43:00 +0000

We are aware that SJ114KVM (one KVM VPS node in San Jose) is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. It was a network-related problem specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

SJ127KVM (One KVM VPS Node in San Jose)

RackNerd Status — Wed, 09 Jun 2021 02:55:00 +0000

We are aware that SJ127KVM (one KVM VPS node in San Jose) is experiencing network connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. It was a network-related problem specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Los Angeles DC-05 - Network Routing Issue

RackNerd Status — Mon, 31 May 2021 05:02:00 +0000

We are aware that some end-users may be experiencing symptoms of intermittent network connectivity for servers hosted out of our Los Angeles DC-05 location. This issue appears to be a network routing related issue affecting only one of our /24's in this location. This network related issue has been escalated upstream and network engineers are actively looking into the problem. UPDATE: This was an RPKI related issue impacting a single /24 IP range in Los Angeles DC-05 (no other IP ranges were affected). The RPKI issue has now been corrected upstream on this IP range at this time. The range is now responding perfectly fine to approximately 95% of the world, but ~5% are still awaiting propagation before routes will begin to respond from those locations. We will leave this incident open for the time being, until propagation has completed globally - but chances are, you should be back online and all set now. UPDATE #2: The range appears to now be propagating globally without any issues. If you are still experiencing any issues, or if you have any questions, please submit a support ticket in your client area. We will now be marking this incident as resolved.

SJ117KVM (One KVM VPS Node in San Jose)

RackNerd Status — Sat, 29 May 2021 23:40:00 +0000

We are aware that the VPS control panel management interface for SJ117KVM is not functional. We are currently working to get this corrected. Update: SJ117KVM is back online. This incident is now fully resolved

San Jose Partial Network Outage

RackNerd Status — Sat, 29 May 2021 16:27:00 +0000

We are aware that some end-users may be experiencing symptoms of intermittent network connectivity for servers hosted out of our San Jose location. This network related issue has been escalated upstream Provider and their network engineers are actively looking into the problem. Update -- We found the root cause and are still working with our upstream to fix it. UPDATE: The network routing issue has been resolved by the upstream. If you are still experiencing any issues please feel free to open a support ticket. UPDATE #2: It appears that one KVM VPS node in San Jose (SJ116KVM) is still experiencing connectivity issues, the on-site team is currently looking into this node further. All other San Jose KVM VPS nodes appear to be accessible and working as intended. UPDATE #3: SJ116KVM is back online. This incident is now fully resolved.

New Jersey Packet Loss

RackNerd Status — Thu, 27 May 2021 04:30:00 +0000

We are aware of packet loss that may be affecting particular ISPs within our New Jersey network blend, our monitoring team has detected this, and is working with our network engineers, including upstream network engineers to help resolve it. UPDATE: The network routing issue has been resolved by the upstream. If you are still experiencing any issues please feel free to open a support ticket.

SMTP email errors

RackNerd Status — Wed, 26 May 2021 15:11:00 +0000

We are aware that we have some issues with the automated emails impacting a portion of customers who are not receiving emails from the billing team. Our team is conscious of it and currently investigating the issue. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

LAXKVM86nerd2DC02 (One KVM VPS Node in Los Angeles DC-02)

RackNerd Status — Sat, 22 May 2021 23:04:00 +0000

We are aware that LAXKVM86nerd2DC02 (one KVM VPS node in Los Angeles DC-02) is experiencing connectivity issues. We are currently looking into this node further. UPDATE: This is now resolved. It was a network related problem specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Los Angeles DC-05 - Intermittent Network Connectivity

RackNerd Status — Fri, 21 May 2021 04:26:00 +0000

We are aware that some end-users may be experiencing symptoms of intermittent network connectivity for servers hosted out of our Los Angeles DC-05 location. This network related issue has been escalated upstream (to Sharktech) and their network engineers are actively looking into the problem. UPDATE: The routing issue with Los Angeles DC-05 was caused due to one of our upstream's aggregate switches being problematic - this has now been resolved and services in this location are back to normal operation. If you have any questions please feel free to reach out to us.

San Jose KVM VPS Node (SJ120KVM) - Partial Network Outage

RackNerd Status — Fri, 21 May 2021 02:55:00 +0000

We are aware that SJ120KVM (one KVM VPS node in San Jose datacenter) is experiencing network connectivity issues. We are currently looking into this node further. -- Update -- We found the root cause and are still working with our upstreams to fix it. It appears to be a network routing related problem impacting a few select routes. This issue has been escalated upstream and we will report back with additional details once available. UPDATE: The network routing issue has been resolved by the upstream. If you are still experiencing any issues please feel free to open a support ticket.

DC02LAXKVM65 (One KVM VPS Node in Los Angeles DC-02)

RackNerd Status — Fri, 14 May 2021 06:22:00 +0000

We are aware that DC02LAXKVM65 (one KVM VPS node in Los Angeles DC-02) is experiencing connectivity issues. We are currently looking into this node further. Update: This is now resolved and accessible again.

Los Angeles DC-02 -- Partial Network Outage

RackNerd Status — Tue, 11 May 2021 13:45:00 +0000

We are aware that there is a network related outage impacting a portion of customers in Los Angeles DC-02. Our upstream provider (Multacom) is aware of the problem and currently investigating the issue. Update 7:47 AM PDT: Thank you for your continued patience. As some customers were inquiring for more information, we are able to confirm this is a network related incident that is partially affecting some servers hosted out of Los Angeles DC-02, this incident is not power or facility related. The issue is being worked on by our upstream provider's network engineers and we were told it should be resolved soon. Update 8:16 AM PDT: As an update our upstream has made progress and services appear to be restored. We will be updating you with more information as made available to us. In the meantime, if you are still experiencing any connectivity issues, please be sure to open a ticket and we’ll help. The event was caused due to a software related problem in one of the core routers. Both IPv4 and IPv6 connectivity should now be fully stabilized.

San Jose Datacenter - Intermittent network connectivity

RackNerd Status — Sat, 08 May 2021 07:00:00 +0000

Some clients hosted out of San Jose may experience intermittent network connectivity, temporarily. We are aware of intermittent network connectivity affecting a portion of our San Jose KVM VPS nodes. Network engineers at our upstream provider have been notified and are looking into optimizing and resolving this. Update: This appears to have normalized and network engineers upstream have optimized some routes. Please feel free to open a support ticket if you are still experiencing any issues.

Fiber2 (One cPanel Shared Hosting Server)

RackNerd Status — Fri, 07 May 2021 15:20:00 +0000

We are aware that one of our cPanel shared hosting servers, Fiber2 is inaccessible. We are currently looking into this. UPDATE: This is now resolved and Fiber2 is now accessible again. There was a routing issue impacting the main shared IP address only. Customers with a dedicated IP were not affected by this incident.

DC02LAXKVM69 - Network Related Incident

RackNerd Status — Thu, 22 Apr 2021 17:47:00 +0000

We are investigating a networking related issue with DC02LAXKVM69. During this time, network access to VM's may not be available (or degraded). UPDATE: We are aware of degraded network performance for VM's hosted on DC02LAXKVM69 which might be related to a bad network cable connection. We are working to replace the network cable connections to this server in order to correct the problem. UPDATE #2: This incident is resolved. The network cable connections to node DC02LAXKVM69 have been replaced, and network performance is now back to normal.

Emergency Maintenance on ATL102KVM

RackNerd Status — Sun, 18 Apr 2021 04:18:00 +0000

Our proactive monitoring has indicated that a potential CPU chip fault on the node: ATL102KVM. This may be causing CPU related performance degradation to some VM's. During this emergency maintenance event we will be re-applying thermal paste and re-seating both of the processors on the node, as well as using this as an opportunity to perform a BIOS update to the physical host node. Due to the nature of the issue causing symptoms that could be negatively impactful to production, we will be proceeding with this emergency maintenance as soon as possible (within approximately one hour from the time of this message). During this maintenance, access to your VM may be unavailable for up to 2 hours, though, we will do everything in our power to expedite and to restore services as soon as humanly possible. We will be updating our status page at https://status.racknerd.com/ - please follow this page for updates. Upon the completion of this maintenance we will be posting an update on the status page. Please feel free to open a support ticket in your client area if you have any questions or concerns regarding this emergency maintenance event. UPDATE: We have successfully re-applied thermal paste and re-seated the processors at this time, and VM's are now back online on ATL102KVM. We will need to schedule one more maintenance next week to wrap this up. We will email all customers on ATL102KVM again to schedule another maintenance window at that time.

Outage - Utah Datacenter (Power Related)

RackNerd Status — Mon, 05 Apr 2021 07:00:00 +0000

04/04/2021 14:48 PST: We are currently aware of a partial outage impacting some servers hosted in our Utah datacenter location. Our datacenter team is currently looking into this. We will update this incident with more information as it becomes available. Update: We are currently still looking into the situation and will update this incident with more details shortly. Update #2: There was a utility power outage this morning, at which point load was successfully transferred over to generators. The on-site datacenter engineers are currently looking into why this was not sustained. We will have services restored as soon as possible and thank you for your patience. Update #3: While attempting to receive communication from our upstream (the facility/building) we unfortunately have been provided limited information. It appears all hands are on deck thus limited information from our upstream. The folks providing updates are operating with limited information as the facility staff works hard to restore power. The information we have received so far is that switching over to generators caused the extended downtime, with difficulties to restore to ground power as a result. We will continue to dig for more answers / timeframes and update this incident accordingly with more information. We are just as eager and realize the limited information causes frustration. Update #4: We received an update upstream. The issue was identified as one of the building’s generators which has historically worked for years, was recently load tested and had a mechanical failure. This resulted to power being cut to the core routers and fire suppression system being activated as a precaution. Unfortunately, the city’s fire department opted to cut power to the rest of the building as a precaution even though the power systems were independent. At this time we are awaiting for an emergency inspector to arrive onsite to give the approval so that power can be restored to cabinets and so that servers can be powered on again. We appreciate your patience and we will continue to update this incident with additional information as we are able. Update #5: The facility is still awaiting for the inspector to come out and provide approval. Once we have additional information, we will be sharing it on this page. Update #6: The facility hands are making some great progress, and the inspector is on-site. Some servers in Utah are powering up, and we will continue to update this status page with more updates as available. Update #7: Here is a brief overview of the events as they transpired. Sunday afternoon the city power was disrupted and, as designed, the facility's backup generators automatically switched on. However, during that transition, one of its backup generators that had been recently tested and benchmarked specifically for this situation experienced a catastrophic failure, caught fire, and as a result initiated the fire suppression protocol. **No fire damage was inflicted on customer's servers.** However, there are a handful of machines that may need to be inspected for water damage, before they can be powered on (and/or rebuilt). The current course of action that the facilities team is working on, is to restore power throughout the datacenter in accordance to the inspector's guidelines. We will continue to update this status page with additional updates once available. Update #8: A majority of our servers in the Utah datacenter that did not experience water damage have been powered on. A couple more cabinets remain and the electricians are working on it. Additionally, we are working on preparing a plan of action to rebuild servers that did experience water damage. As of right now, the preliminary plan is to build new machines of identical/similar specs, and then move the drive(s) over, followed by routing the same IPv4 space over to the new machine so that your server is back up seamlessly as it was before. As the drives were not submerged throughout this incident, the chance of data loss is very unlikely. Please trust that we are doing everything we can in cooperation with the on-site facility team to restore service for everyone in Utah. We will continue to share additional updates here as they are made available to us. Update #9: The facility staff in Utah are working to rebuild servers that experienced water damage. This is being done in a triage process system. As mentioned earlier, data loss is unlikely as drives were not submerged. Update #10: We also wanted to mention that we've successfully restored some customers, upon request, to other datacenter sites of ours, such as Los Angeles and New York. We understand uptime is important, and for customers who are time-sensitive we do have alternatives available. If you are an affected customer in Utah and have offsite backups of your own, or have obtained an offsite backup service with us and would like to discuss getting deployments set up in other datacenter locations of ours, please email bizdev@racknerd.com and we will review our available inventory and work with you to get you set up as soon as possible in another datacenter location. Of course, at no additional charge to you. Update #11: The servers that did not experience water damage are back online and accessible again. With regards to the servers that did experience damage, our upstream has indicated that while they are still assessing the situation, it could ultimately be additional weeks of downtime in efforts to rebuild the servers and restore service. While the risk is extremely minimal in terms of data loss as the drives were not submerged, it is important for you as well as us to understand that your uptime is critical, and service is ultimately what you seek for at the end of the day. We are open to help restore affected customers with servers available in other datacenter locations of ours. We have been reaching out and communicating to our customers that were affected by this Utah incident to offer alternative solutions. If you would like to explore the possibility of deploying service in another location, please feel free to email bizdev@racknerd.com and we will work with you to get you set up as fast as possible in another location. There will be no additional charge/cost to you for this. Update #12: The on-site team in Utah is making great progress with getting more of our affected servers rebuilt & back online. The on-site team is still working to rebuild some of our affected servers that are still offline, but great progress was definitely made today and a good amount of our customers have noticed their servers start responding again today. On our side we are also making great strides in communicating with our affected customers and working closely with them on solutions. For time sensitive situations, we have relocated a handful of customers who were open to it - to alternative datacenter locations such as Los Angeles and New York. As mentioned in the last update if this is something you were open to exploring please definitely email bizdev@racknerd.com so we can review our available inventory and get you set up in another datacenter location ASAP. For customers that are needing to stay in Utah (i.e. due to data, or due to specific location requirements or some other reason), please know that everything in our power is being done to help expedite and we hope to have everybody back online soon. Update #13: A lot of servers in Utah have been re-racked and brought online each and every day in the past week, and by now, all infrastructure in this location should now be back online and accessible. Please feel free to contact us if you are experiencing any issues or if you have any questions.

Los Angeles DC-02 - Partial Network Outage

RackNerd Status — Mon, 05 Apr 2021 05:48:00 +0000

We are aware of certain routes being offline / inaccessible in our Los Angeles DC-02 location. Our upstream provider's network engineers are currently looking into the situation. Update: The issue which impacted some servers network-wise within our Los Angeles DC-02 location appears to be resolved and we are able to now ping services hosted within our Los Angeles DC-02 location globally without any issues or packet loss. Total downtime for this incident appears to have been less than 4 minutes. We are continuing to communicate with our upstream provider to figure out what exactly happened, and create resiliency plans to resolve such network route incidents without any visible or noticeable downtime/impact. We will be marking this incident as resolved, but if you have any questions, feel free to reach out to us via support ticket.

DC05LAXKVM501 (One KVM VPS Node in Los Angeles DC-05)

RackNerd Status — Thu, 01 Apr 2021 17:44:00 +0000

We are aware of connectivity issues to DC05LAXKVM501 (one KVM VPS node out of our Los Angeles DC-05 location). We will update this incident once additional information is available regarding this matter. Update: Datacenter engineers are currently investigating this issue. We will have this resolved shortly. UPDATE: This is now fully resolved. All VM's hosted within DC05LAXKVM501 are responding again. If you have any questions or if you are still experiencing any issues, please feel free to reach out to us.

Los Angeles DC-02 - Partial Network Outage

RackNerd Status — Sat, 20 Mar 2021 17:09:00 +0000

We are aware of a partial network outage impacting a section of servers hosted within our Los Angeles DC-02 datacenter. Our upstream is currently looking into this. Update: Our upstream's network engineers are actively looking into the situation. We will have this resolved very shortly! Update #2: While this appears to be resolved for majority of servers that were initially impacted, we are aware of intermittent network connectivity that is still impacting some servers. The network engineers are actively working to resolve the remaining section of servers impacted. Update #3: This is now resolved. This was identified as an issue with one of the networking infrastructure supervisor modules which affected a small portion of our servers hosted within Los Angeles DC-02 - and our upstream is actively working on implementing safeguards to prevent an incident like this from repeating again in the future. If you are still experiencing any issues, or if you have any questions, please open a support ticket and we would be glad to assist you.

San Jose Datacenter Partial Outage

RackNerd Status — Fri, 19 Mar 2021 13:44:00 +0000

We are aware of a partial outage impacting some nodes in our San Jose datacenter. We are currently investigating this matter. Update: We have identified this as a partial network issue that is impacting certain routes to our San Jose datacenter. This issue has been escalated to the network engineers who are currently working to resolve this. Update: The issue affecting certain routes to/from SJC has been resolved by the network engineers. Everything appears to be operational and running optimally now. If you have any questions or if you are still experiencing any issues, please open a support ticket.

DC02LAXKVM67

RackNerd Status — Mon, 08 Mar 2021 12:14:00 +0000

DC02LAXKVM67 (One KVM VPS node in Los Angeles) is experiencing an outage. Our monitoring team is aware, and is working closely with remote hands to restore service for this particular node. Update: We have identified the issue as a degraded RAID array on this machine. Our on-site engineers are working to replace any problematic component(s). We will update this with more information as it becomes available. Update #2: We have resolved the degraded RAID array by replacing the problematic drive. All VM's should now be accessible, if you are experiencing any issues or if you have any questions, please open a support ticket in your client area.

Fiber4 - Packet Loss

RackNerd Status — Thu, 04 Mar 2021 15:09:00 +0000

We are aware of intermittent network connectivity issues (packet loss) with one of our shared/reseller hosting servers (Fiber4). We are currently investigating this. Update: This was an issue affecting the main IP of Fiber4 only. Our upstream provider has corrected the routing issue with that range. This is now fully resolved.

Fiber2 Shared Hosting Server

RackNerd Status — Tue, 23 Feb 2021 04:16:00 +0000

We are aware that the Fiber2 server is inaccessible. Our systems administrators are currently diagnosing the issue and will have this resolved as soon as possible. Update: This has been resolved after a reboot. Our systems administrators are currently working on identifying the root cause. In the meantime, all services should be back online and accessible.

SJ116KVM (One San Jose KVM VPS Node)

RackNerd Status — Thu, 18 Feb 2021 15:01:00 +0000

We are aware of an outage affecting one of our San Jose KVM VPS nodes, SJ116KVM. Our technicians are currently looking into this. Update: This was resolved. The network cable connections to this server have been replaced.

Kernel Panic on LAX009nerd4dc02WIN

RackNerd Status — Mon, 15 Feb 2021 07:09:00 +0000

Due to a kernel panic on LAX009nerd4dc02WIN, we had to perform an emergency reboot on this host node. This issue has been fixed going forward. VM's are currently starting back up. UPDATE: All VM's residing on this host node are back online.

Fiber6 - MySQL Connectivity

RackNerd Status — Wed, 10 Feb 2021 14:02:00 +0000

We are aware of an issue with some MySQL databases not connecting on Fiber6. Our technicians are currently analyzing the situation. UPDATE: This has been resolved.

Fiber2 Shared Hosting Server

RackNerd Status — Wed, 10 Feb 2021 04:18:00 +0000

We are aware of some intermittent issues with connecting to Fiber2 (one of our shared hosting servers). Our technicians are currently investigating the matter. UPDATE: Connectivity to Fiber2 has been restored.

Los Angeles DC-02 -- Any2 & CenturyLink Temporarily Disabled from BGP Blend

RackNerd Status — Sun, 31 Jan 2021 10:00:00 +0000

Due to CoreSite performing an unannounced maintenance to our upstream's Any2 port in LA, Any2 peering has been temporarily disabled from the Los Angeles DC-02 network blend. In addition, CenturyLink was also temporarily removed from the Los Angeles DC-02 network blend as it was experiencing similar symptoms as a result of this maintenance. Services in Los Angeles DC-02 are operational and running as we have a multi-homed network, but if you are accustomed to your network routes typically going thru Any2 and/or CenturyLink, you may notice that these routes have been temporarily shifted to another carrier in our blend, such as NTT. We are keeping a close eye and monitoring this situation. Once Any2 and CenturyLink are stable again, we will proceed with adding these back to our BGP blend. UPDATE: Any2 peering connectivity has been restored in Los Angeles DC-02.

Emergency Maintenance on DAL102KVM

RackNerd Status — Sat, 23 Jan 2021 05:41:00 +0000

Our proactive monitoring has indicated that a problematic RAM DIMM module on the node: DAL102KVM. This may be causing performance degradation and/or unexpected reboots to some VM's. Replacing the faulty RAM module on this server will resolve this issue. Due to the nature of the issue causing symptoms that could be negatively impactful to production, we will be proceeding with this emergency maintenance as soon as possible. During this maintenance, access to your VM may be unavailable for up to one hour, though, we will do everything in our power to expedite and to restore services as soon as humanly possible. Upon the completion of this maintenance we will be posting an update on this status event. Please feel free to open a support ticket in your client area if you have any questions or concerns regarding this emergency maintenance event. UPDATE: This is now completed, and VM's that reside on this host node are now booting back up.

SolusVM Master

RackNerd Status — Fri, 08 Jan 2021 19:42:00 +0000

Some clients are reporting intermittent connectivity to SolusVM. We are currently looking into this. UPDATE: This has been resolved and client connectivity to our SolusVM has been restored.

Fiber3

RackNerd Status — Sun, 27 Dec 2020 17:40:00 +0000

One of our shared/reseller hosting servers "Fiber3" is experiencing packet loss, we're working with our networking team to resolve this - end users on this server may experience intermittent outages. Update: This is now resolved. This was a routing issue due to one of the peers within the BGP blend. The problematic peer has been temporarily put on standby and a global test now shows connectivity without any packet loss. Please feel free to open a ticket with our Support Department if you are still experiencing any issues or if you have any questions.

Fiber3

RackNerd Status — Sat, 26 Dec 2020 10:48:00 +0000

Fiber3 (one shared/reseller hosting server in Los Angeles) is currently experiencing a network related outage. We are currently investigating this matter and will update this incident with more details as it becomes available. Update #1: This appears to be a partial network outage affecting connectivity to the server when connecting from certain regions - this has been escalated to our upstream at this time. Update #2: Network engineers upstream are actively engaged and working on the reported issue. Additional updates to follow shortly. Update #3: Connectivity is now restored. Please contact our Support Department if you are still experiencing any issues after this time. More details and a RFO (reason for outage) will be updated within this incident within the next 72 hours.