Past Incidents

We are aware that SJ254KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: We are still working on the issue with SJ254KVM. We will provide additional updates once available.

UPDATE: A resolution strategy has been identified and put into motion (affected clients were sent an email with details). We will be closing out this status incident at this time, we remain available 24x7 to assist. Please feel free to reach out to us via support ticket if you have any questions.

We are aware that DC03LA175KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that SJ182KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that ASH109KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that Fiber17-R(Los Angeles shared hosting server) is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: The issue we witnessed today with Fiber17-R appears to have stemmed from a recent automatic system/kernel update, where a newer kernel version was not compatible with CloudLinux's kmodlve, and this created some web server availability issues as a result. A workaround to this issue was only identified & published by CloudLinux today, at the following URL: https://cloudlinux.zendesk.com/hc/en-us/articles/23959226911772-Reboot-your-system-to-update-the-kernel-kernel-5-14-0-611-9-1-el9-7-x86-64

We have implemented the above workaround at this time on Fiber17-R, and the server is now running on the newest possible kernel version that supports kmodlve. All services on this server are now functioning as expected.

If you are still experiencing any issues, or if you have any questions, please don't hesitate to open a support ticket. We would be happy to assist.

We are aware that 7950XCHI301 is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that SJ211KVM (one KVM VPS host node in San Jose) is once again experiencing instability, and our team is actively looking into this with urgency. While we continue our live diagnostics, we are also in the process of arranging the shipment of additional replacement components directly to our San Jose facility -- as it has become clear that prior corrective measures and parts swaps have not provided a lasting fix.

Our goal is to fully eliminate the root cause and implement a permanent resolution. We sincerely apologize for the ongoing inconvenience and appreciate your continued patience while we work to get this resolved once and for all.

Further updates will follow as soon as we have more information. If you need individualized assistance in the meantime, please open a support ticket and we’ll be glad to help.

UPDATE 12/1/2025 8:36 PM PST: We are currently performing an emergency migration for all virtual machines on host node SJ211KVM.

Due to underlying hardware issues on the original node, which are expected to require extended troubleshooting, we are migrating VPS instances to another healthy host node in order to ensure stability and minimize disruption.

Once your VPS has been successfully migrated, you will receive an individual email notification with more details. All data and configurations will remain intact.

We appreciate your patience and understanding as we work to complete this with minimal downtime.

UPDATE 12/1/2025 9:52 PM PST: Migrations are progressing well, we anticipate this to be wrapped up shortly. We will provide additional updates once available.

UPDATE 12/1/2025 11:07 PM PST: The migration has been successfully completed. All clients previously hosted on SJ211KVM have been sent an email with additional information regarding this matter.

With that said, host node SJ211KVM is now officially decommissioned and has been taken out of production, and this status incident is now resolved.

We are aware that SJ211KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

UPDATE: We are seeing a recurrence of the previous issues with SJ211KVM. Our team is investigating this further.

UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

UPDATE: It appears that SJ211KVM is experiencing intermittent issues again. Our engineers are performing additional diagnostic tests to identify the root cause and to get to the bottom of this. We sincerely apologize for the continued issues with this, and we will work to implement a permanent resolution ASAP. Thank you for your extended patience while we work on this.

UPDATE: This is resolved at this time, and we are optimistically monitoring the server to ensure of its stability going forward. We sincerely appreciate your patience and understanding as we worked to resolve this issue. If you still encounter any issues as of now, please open a support ticket and we'd be happy to assist.

UPDATE: We are continuing to monitor SJ211KVM as it is showing persistent stability issues. Additionally, at this time, our senior engineering team has been engaged to perform a thorough investigation of the underlying cause. We will provide additional updates as soon as we know more, with the goal to implement a permanent resolution once and for all. Thank you again for your patience as we work through this.

UPDATE: Thank you again for your extended patience. We believe this issue to now be fully resolved. Our team has also implemented additional measures and will continue monitoring closely. If you experience any issues from this point forward, please open a support ticket.

UPDATE: We are continuing to monitor SJ211KVM as it is showing persistent stability issues. Additionally, at this time, our senior engineering team has been engaged to perform a thorough investigation of the underlying cause. We will provide additional updates as soon as we know more, with the goal to implement a permanent resolution once and for all. Thank you again for your patience as we work through this.

UPDATE: Thank you again for your extended patience. We believe this issue to now be fully resolved. Our team has also implemented additional measures and will continue monitoring closely. If you experience any issues from this point forward, please open a support ticket.

UPDATE: We are continuing to monitor SJ211KVM as it is showing persistent stability issues. Additionally, at this time, our senior engineering team has been engaged to perform a thorough investigation of the underlying cause. We will provide additional updates as soon as we know more, with the goal to implement a permanent resolution once and for all. Thank you again for your patience as we work through this.

UPDATE: Thank you again for your extended patience. We believe this issue to now be fully resolved. Our team has also implemented additional measures and will continue monitoring closely. If you experience any issues from this point forward, please open a support ticket.

UPDATE: We are continuing to monitor SJ211KVM as it is showing persistent stability issues. Additionally, at this time, our senior engineering team has been engaged to perform a thorough investigation of the underlying cause. We will provide additional updates as soon as we know more, with the goal to implement a permanent resolution once and for all. Thank you again for your patience as we work through this.

UPDATE: Thank you again for your extended patience. We believe this issue to now be fully resolved. Our team has also implemented additional measures and will continue monitoring closely. If you experience any issues from this point forward, please open a support ticket.