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Important Notes

Past Incidents

29th May 2025

No incidents reported

28th May 2025

Los Angeles DC-03 Partial Outage in Los Angeles DC-03

We are investigating an outage affecting one physical rack located in our Los Angeles DC-03 facility. The issue appears to be confined only to devices located in rack C240.01.C.07. Specifically, this impacts the following VPS nodes:

DC03LA108KVM, DC03LA102KVM, DC03LA104KVM, DC03LA105KVM, DC03LA106KVM, DC03LA107KVM, DC03LA109KVM, DC03LA110KVM, DC03LA111KVM, DC03LA112KVM, DC03LA113KVM, DC03LA103KVM

We have created a request for the on-site datacenter team to investigate this rack further. From what we are able to see so far, this appears to be some sort of power delivery or PDU issue, as the entire rack has seemed to lost power. We anticipate this being resolved soon.

Thank you for your patience, and we are working on this issue with the highest priority.

UPDATE: There appears to be a power delivery issue within rack C240.01.C.07 that is preventing the switch equipment in this rack from receiving power, resulting in the devices residing within the rack to be inaccessible. Our on-site datacenter technicians are aware, and are working with electricians to address the issue. We will provide further updates as soon as more information becomes available or once service is restored.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist

New York Datacenter OUTAGE - NYRN267KVM

We are aware that NYRN267KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: We have identified a permanent fix, and the issue should not happen again. This is now fully resolved.

New York Datacenter OUTAGE - NYRN267KVM

We are aware that NYRN267KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is resolved at this time.

Miami Datacenter OUTAGE - MIA1000 Shared Hosting Server

We are aware that MIA1000 Shared Hosting Server is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist

27th May 2025

San Jose Datacenter OUTAGE - SJ169KVM

We are aware that SJ169KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

26th May 2025

Miami Datacenter OUTAGE - MIA1000 Shared Hosting Server

We are aware that MIA1000 Shared Hosting Server is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

25th May 2025

Atlanta Datacenter Outage - ATL128KVM

We are aware that ATL128KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Dallas Datacenter Outage - DAL112KVM

We are aware that DAL112KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: We are still actively working on this node - it appears to be an issue with the power supply. We are working with the Dallas remote hands team to remedy this.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter Outage - NYRN269KVM

We are aware that NYRN269KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.