Some systems are experiencing issues

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To help you better interpret the information presented here, please keep the following in mind:

Defining Hypervisors and Nodes

Interpreting Status Meanings

For VPS Customers

Important Notes

Past Incidents

30th November 2025

Dallas Datacenter OUTAGE - 7950XDAL302

We are aware that 7950XDAL302 is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

San Jose Datacenter OUTAGE - SJ211KVM

We are aware that SJ211KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

UPDATE: We are seeing a recurrence of the previous issues with SJ211KVM. Our team is investigating this further.

UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

29th November 2025

Strasbourg Datacenter OUTAGE - FR112nerd2KVM

We are aware that FR112nerd2KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New Jersey Datacenter OUTAGE - NJ106KVM

We are aware that NJ106KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Los Angeles DC-03 OUTAGE - DC03LA177KVM

We are aware that DC03LA177KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

28th November 2025

RackNerd Client Area & Ticketing System Re: [SCHEDULED MAINTENANCE] Backend Related Improvements -- NON CLIENT IMPACTING

As a follow-up to our previous maintenance event (Incident ID 3432), we will be conducting the second and final phase of backend optimizations to the RackNerd client portal. During this time, both the RackNerd Website and Client Portal will undergo scheduled maintenance:

Maintenance Date: November 30, 2025

Start Time: 10:00 AM PST

End Time: 12:00 PM PST

Impact: The RackNerd Website and Client Portal may experience up to 30 minutes of intermittent downtime at any point within the maintenance window. All client servers and hosted services will remain fully online and unaffected.

If you need assistance during this period, please email us at [email protected], or feel free to open a support ticket once the maintenance has concluded.

This status incident will be moved to Active once the maintenance window begins.

UPDATE 10:00 AM PST: Scheduled maintenance is now in progress. We will provide additional updates once it is concluded.

UPDATE 10:23 AM PST: Updates for NerdVM (SolusVM) is completed and back online.

Maintenance is currently underway on our website and client area (my.racknerd.com). During this period, access to the website and client portal may be limited.

UPDATE 10:37 AM PST: We are about 50% through with the updates, we will provide additional information once available.

UPDATE 11:00 AM PST: Scheduled maintenance is now fully complete.

New York Datacenter OUTAGE - NYRN114KVM

We are aware that NYRN114KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Los Angeles DC-02 OUTAGE - LAXSSD7003nerd2DC02

We are aware that LAXSSD7003nerd2DC02 is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

27th November 2025

No incidents reported

26th November 2025

Los Angeles DC-03 OUTAGE - DC03LA188KVM

We are aware that DC03LA188KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

San Jose Datacenter OUTAGE - SJ253KVM

We are aware that SJ253KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

UPDATE: We are seeing a recurrence of the previous issues with SJ253KVM. Our team is investigating this further.

UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

UPDATE: It appears that SJ253KVM is experiencing intermittent issues again. Our engineers are performing additional diagnostic tests to identify the root cause and to get to the bottom of this. We sincerely apologize for the continued issues with this, and we will work to implement a permanent resolution ASAP. Thank you for your extended patience while we work on this.

UPDATE: This is resolved at this time, and we are optimistically monitoring the server to ensure of its stability going forward. We sincerely appreciate your patience and understanding as we worked to resolve this issue. If you still encounter any issues as of now, please open a support ticket and we'd be happy to assist.