We are currently investigating reports of intermittent availability affecting DE5000, one of our shared hosting servers in our Frankfurt location.
Our team is actively reviewing the situation. Initial indicators suggest this may be related to abnormal traffic patterns, and we are working with our upstream providers to mitigate any potential impact.
We will provide further updates as more information becomes available.
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UPDATE: Our team has identified the issue as a highly sophisticated DDoS attack targeted towards the DE5000 server. Our upstream provider is actively implementing additional ACLs and mitigation rulesets to help contain and mitigate the attack.
At this time, most websites should be loading normally, however you may still notice intermittent availability while these protections are being fine-tuned. If you utilize third-party uptime monitoring or automated health checks, you may see false alerts during this period due to the elevated DDoS mitigation measures in place. Our priority is to maintain uptime and accessibility for legitimate human traffic, and we are actively working toward that goal.
Please also note that cPanel access may be intermittently unavailable at this time. This is due to outbound connectivity issues to cPanel licensing servers caused by the DDoS protection rules that were activated. We are working closely with our upstream provider to resolve this as quickly as possible.
We will continue to monitor the situation closely and provide further updates as more information becomes available.
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UPDATE: We are still awaiting a response from the DDoS protection provider regarding the restoration of outbound connectivity to cPanel licensing servers. The issue appears to be related to outbound port level restrictions and is not something we can directly adjust from our side, as traffic is currently being routed through the upstream scrubbing provider.
For clarity, the cPanel license itself is active and valid, which can be independently verified at https://verify.cpanel.net -- This is not a licensing or renewal issue, but rather an outbound connectivity limitation caused by the DDoS mitigation rules currently in place.
As of now, all websites are fully functional and online (thanks to the DDoS protection measures in place), the only thing impacted as of now is cPanel login due to the above. We will share additional updates once available.
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UPDATE: We have successfully restored outbound connectivity required for cPanel licensing, and cPanel / WHM access has now been fully resolved. Customers should be able to log into cPanel and WHM normally without any further issues.
Also, all hosted websites on DE5000 are online and loading as expected.
Please note that the server’s IP range remains routed through our upstream DDoS protection provider. While legitimate human traffic should continue to work normally, customers who utilize third-party uptime monitoring services or automated health checks may still observe intermittent false alerts while these mitigation measures remain in place.
Our team will continue to monitor the situation closely and will work with our upstream provider to restore normal routing once the DDoS activity has fully subsided.
As cPanel is now working and websites are loading fine, this incident is now being downgraded from active to a monitoring/watching status. We will continue to keep a close eye on the situation.
Further updates will be shared if anything changes.
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UPDATE: This matter is now fully resolved.
