Past Incidents

We are aware that DE2000 Shared Hosting Server is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that CHI155KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

UPDATE: We are seeing a recurrence of the previous issues with CHI155KVM. Our team is investigating this further.

UPDATE: An on-site datacenter engineer is currently working on this. It appears to be related to some failed hardware components on this node that will need to be replaced. We will provide additional information once available.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that SJ253KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

UPDATE: We are seeing a recurrence of the previous issues with SJ253KVM. Our team is investigating this further.

UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

UPDATE: It appears that SJ253KVM is experiencing intermittent issues again. Our engineers are performing additional diagnostic tests to identify the root cause and to get to the bottom of this. We sincerely apologize for the continued issues with this, and we will work to implement a permanent resolution ASAP. Thank you for your extended patience while we work on this.

UPDATE: This is resolved at this time, and we are optimistically monitoring the server to ensure of its stability going forward. We sincerely appreciate your patience and understanding as we worked to resolve this issue. If you still encounter any issues as of now, please open a support ticket and we'd be happy to assist.

UPDATE: We are continuing to monitor SJ253KVM as it is showing persistent stability issues. Additionally, at this time, our senior engineering team has been engaged to perform a thorough investigation of the underlying cause. We will provide additional updates as soon as we know more, with the goal to implement a permanent resolution once and for all. Thank you again for your patience as we work through this.

UPDATE: Thank you again for your extended patience. We believe this issue to now be fully resolved. Our team has also implemented additional measures and will continue monitoring closely. If you experience any issues from this point forward, please open a support ticket.

As previously communicated to affected customers via email back on October 2nd, Equinix will be performing a scheduled maintenance event in Amsterdam today between the period: Thursday, October 16th, 2025 – 05:00 to 17:00 UTC.

Services hosted in Amsterdam may be unavailable during this period. Once Equinix has completed their work (which we are hopeful will be before the maintenance window is over), services will be restored as quickly as possible.

Our team will be closely monitoring throughout this process and doing everything we can to minimize disruption.

We will update this status incident once the maintenance window is fully completed.

UPDATE: We've been told that this maintenance is now being wrapped up, we should have services back online shortly.

UPDATE: We are in the process of re-energizing our cabinets.

UPDATE 16:49 UTC: At this time, all Amsterdam nodes are back online and fully operational, with the exception of AMS106KVM. We are awaiting confirmation from the on-site team to verify that AMS106KVM has been powered on correctly. Further updates will be provided regarding this node as soon as we have more information.

UPDATE: All Amsterdam nodes are back online, including 'AMS106KVM'. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that NYRN014KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that 7950XSJ303.nerdvm.com is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.