Past Incidents

We are aware that NYRN115KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that NYRN312KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that 7950XDAL302 is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

As previously communicated to affected customers via email, the Ashburn facility has resumed its ongoing electrical maintenance. This maintenance is currently affecting the following host nodes:

ASH122KVM, ASH127KVM, ASH131KVM, ASH133KVM, ASH135KVM, ASH129KVM, ASH138KVM, ASH124KVM, ASH128KVM, ASH137KVM, 7950XASH104, ASH115KVM, ASH116KVM, 7950XASH101, ASH105KVM, ASH110KVM, ASH112KVM, ASH117KVM, 7950XASH100, 7950XASH106, ASH102KVM, ASH104KVM and ASH101KVM.

Services hosted on these nodes are currently inaccessible while the facility performs additional work on its power delivery system.

Our team is coordinating with the on-site datacenter team and will work to restore services promptly once power becomes available.

This interruption is related to the previously announced Ashburn electrical maintenance. None of our other datacenter locations are affected.

We recognize the impact of these repeated interruptions and sincerely apologize. We will update this incident as additional information becomes available and again once all affected services have been restored.

UPDATE – SERVICES RESTORED:

All affected Ashburn host nodes are now back online, and services have been restored.

The scheduled maintenance is now complete. Our Ashburn datacenter provider has advised that no further interruptions related to this work are expected in this section of the facility. In other words, the set of nodes that went offline today are no longer expected to be impacted any further.

Maintenance in other sections (unrelated to this set of nodes) of the Ashburn facility may be required in the future. If needed, we will coordinate the schedule with our datacenter provider and notify affected customers in advance. However, no additional maintenance is expected for the nodes restored today.

We will publish the official Reason for Outage (RFO) here once we receive it from our datacenter provider.

We are aware that SEA105KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that NYRN114KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that NYRN115KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

As previously communicated to affected customers via email, the Ashburn facility has resumed its ongoing electrical maintenance. This maintenance is currently affecting the following host nodes:

ASH122KVM, ASH127KVM, ASH131KVM, ASH133KVM, ASH135KVM, ASH129KVM, ASH138KVM, ASH124KVM, ASH128KVM, ASH137KVM, 7950XASH104, ASH115KVM, ASH116KVM, 7950XASH101, ASH105KVM, ASH110KVM, ASH112KVM, ASH117KVM, 7950XASH100, 7950XASH106, ASH102KVM, ASH104KVM and ASH101KVM.

Services hosted on these nodes are currently inaccessible while the facility performs additional work on its power delivery system.

Our team is coordinating with the on-site datacenter team and will work to restore services promptly once power becomes available.

This interruption is related to the previously announced Ashburn electrical maintenance. None of our other datacenter locations are affected.

We recognize the impact of these repeated interruptions and sincerely apologize. We will update this incident as additional information becomes available and again once all affected services have been restored.

UPDATE - SERVICES RESTORED: All affected Ashburn host nodes are now back online, and services have been restored. This concludes today’s service interruption. Affected customers will receive an email from us with more information.

We are aware that LAXSSD4022DC03 is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that DAL108KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that NYRN101KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that LAXSSD4022DC03 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

As previously communicated to affected customers via email, and as a follow up to https://status.racknerd.com/incident/4607 - the Ashburn's facility ongoing electrical maintenance is now affecting the following host nodes:

ASH122KVM, ASH127KVM, ASH131KVM, ASH133KVM, ASH135KVM, ASH129KVM, ASH138KVM, ASH124KVM, ASH128KVM, ASH137KVM, 7950XASH104, ASH115KVM, ASH116KVM, 7950XASH101, ASH105KVM, ASH110KVM, ASH112KVM, ASH117KVM, 7950XASH100, 7950XASH106, ASH102KVM, ASH104KVM and ASH101KVM

Services hosted on these nodes are currently inaccessible while the facility continues critical work on its power delivery system. This interruption is expected to last potentially up till this evening - though we are awaiting a confirmed completion time from the facility, and we are continuing to push for this to be completed as soon as possible.

Our team is closely monitoring the affected infrastructure and coordinating with the on-site datacenter team to restore services promptly once power becomes available. None of our other datacenter locations are affected.

We will share further updates as confirmed information becomes available from the Ashburn facility, and again once all affected services have been restored.

We sincerely apologize for the disruption and appreciate your patience.

UPDATE - SERVICES RESTORED: All affected Ashburn host nodes are now back online, and services have been restored. This concludes today’s service interruption. Affected customers will receive an email from us with more information.

We are aware that NYRN273KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that DC03LA197KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that DAL147KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

UPDATE: We are seeing a recurrence of the previous issues with DAL147KVM. Our team is investigating this further.

UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

We are aware that ASH125KVM and ASH128KVM are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: ASH128KVM now resolved. Please standby to get updates on the rest of the host node ASH125KVM.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that LAXSSD4022DC03 is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

UPDATE: We are seeing a recurrence of the previous issues with LAXSSD4022DC03. Our team is investigating this further.

UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

UPDATE: It appears that LAXSSD4022DC03 is experiencing intermittent issues again. Our engineers are performing additional diagnostic tests to identify the root cause and to get to the bottom of this. We sincerely apologize for the continued issues with this, and we will work to implement a permanent resolution ASAP. Thank you for your extended patience while we work on this.

UPDATE: This is resolved at this time, and we are optimistically monitoring the server to ensure of its stability going forward. We sincerely appreciate your patience and understanding as we worked to resolve this issue. If you still encounter any issues as of now, please open a support ticket and we'd be happy to assist.