We will be beginning the third batch of our Los Angeles DC-02 to Los Angeles DC-03 physical migration project today. Today's migration batch will begin at approximately 9:45 AM PDT.
If your service is included in this specific batch, you would have already received a direct email notification from us specifically mentioning "Tuesday, May 26" in both the email subject and body, along with the exact service(s) impacted.
As part of this maintenance, affected services will be physically migrated from our Los Angeles DC-02 facility to our Los Angeles DC-03 facility. This process involves powering down the affected hardware, physically transporting it to the new facility, re-racking it, reconnecting network/power, and bringing services back online.
Please note that this maintenance only applies to customers who received a direct email notification for the Tuesday, May 26 migration batch. If you did not receive an email mentioning this date and your specific affected service, your service is not part of this batch.
We appreciate your patience and understanding as we continue working through this relocation project. Our team will be actively monitoring the process and will provide additional updates on this status incident as the migration progresses.
UPDATE 3:10 PM PDT:
Services are beginning to come online at the new facility as today's migration batch continues progressing. Some customers may already be seeing their services restored at this time.
Once your specific VPS has been brought back online, you will receive a separate email notification from us with a subject line prefixed with "[RackNerd]..." confirming completion for your service.
Our team is continuing to work through the remaining systems in this batch, and we greatly appreciate your patience.
UPDATE 4:40 PM PDT:
We are now down to the final stretch of today’s Los Angeles DC-02 to Los Angeles DC-03 migration batch, with less than a handful of servers remaining.
At this stage, our team is actively working through the remaining servers that did not automatically power back on normally and/or did not boot as expected following the physical relocation. These systems are being reviewed and addressed individually.
We understand some affected customers are still waiting for their services to be restored, and we sincerely appreciate your continued patience. Our team is continuing to work through the remaining items as quickly and carefully as possible, and we will provide another update as additional progress is made.
UPDATE 8:10 PM PDT:
All affected services included in this batch have been brought back online at the new facility. Customers whose services were part of today’s migration should have also received a separate email notification from us with a subject line prefixed with “[RackNerd]...” confirming completion for their specific service.
We sincerely appreciate our customers’ patience and understanding throughout today’s maintenance window.
