Past Incidents

We are aware that SJ264KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Our engineering team will be performing backend related updates on Friday, November 13, from 11:00 AM to 12:00 PM Pacific Time.

During this window, the RackNerd website and Client Area, including the support ticket system, may be intermittently unavailable for up to 15 minutes total.

Customer-hosted services will continue operating normally throughout the maintenance, and no customer downtime is expected.

UPDATE: Maintenance is about to commence. We will provide additional updates once available.

UPDATE: Scheduled maintenance is now complete.

We are creating this status incident to track the ongoing hardware issues we are investigating with CHI121KVM. Our senior engineers are already engaged and working with the remote hands team in Chicago to implement a resolution.

We will have further updates, and are aiming for a resolution before the end of today. We sincerely appreciate your patience.

UPDATE: The hardware issue affecting CHI121KVM has been resolved, and all VPS services on this node should now be back online. Our senior engineers worked with the remote hands team in Chicago to implement a fix, and the node is now running stably.

We will continue to monitor the node closely over the coming hours to make sure everything stays stable. If your VPS is still unreachable, please try restarting it from your VPS control panel first. If the issue persists, open a support ticket and our team will be happy to assist.

We sincerely apologize for the inconvenience and appreciate your patience.

We are aware that NYRN374KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that CHI121KVM and CHI159KVM are currently experiencing issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This CHI159KVM node is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

UPDATE: We are still looking into a hardware issue with CHI121KVM. We will provide additional updates once available.

UPDATE: We will continue to provide updates regarding CHI121KVM here: https://status.racknerd.com/incident/4745

We are aware that NYRN374KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.