We will be beginning the first batch of our Los Angeles DC-02 to Los Angeles DC-03 physical migration project today.
If your service is included in this specific batch, you would have already received a direct email notification from us specifically mentioning "Thursday, May 21" in both the email subject and body, along with the exact service(s) impacted.
As part of this maintenance, affected services will be physically migrated from our Los Angeles DC-02 facility to our Los Angeles DC-03 facility. This process involves powering down the affected hardware, physically transporting it to the new facility, re-racking it, reconnecting network/power, and bringing services back online.
Please note that this maintenance only applies to customers who received a direct email notification for the Thursday, May 21 migration batch. If you did not receive an email mentioning this date and your specific affected service, your service is not part of this batch.
We appreciate your patience and understanding as we continue working through this relocation project. Our team will be actively monitoring the process and will provide additional updates on this status incident as the migration progresses.
UPDATE 10:27 AM PDT:
The unracking process at the existing facility is underway. Everything is progressing along as intended. We will continue to provide updates once available.
UPDATE 11:20 AM PDT:
The equipment is now starting to be loaded up for transportation in multiple loads as part of this migration batch. The relocation process remains underway, and everything continues to progress as expected.
We will provide another update once additional progress has been made.
UPDATE 12:19 PM PDT:
The equipment in this batch has all arrived to our Los Angeles DC-03 location and we are working on organizing, racking and cabling the machines.
UPDATE 3:34 PM PDT:
Nodes from this migration batch are continuing to be brought online at our Los Angeles DC-03 facility, and services are actively being restored as the work progresses.
Once the migration process has been completed for your specific VPS, you will receive a separate email from us with a subject line prefixed with "[RackNerd]" with all the details you need to know. Please keep an eye on your email for that notice, as it will be sent automatically once your VPS has been processed.
Our team remains actively engaged on-site and will continue working through the remaining nodes in this batch until all affected services have been restored. Thank you for your continued patience while this physical relocation and restoration work is completed.
UPDATE 7:07 PM PDT:
We are continuing to make excellent progress with this migration batch. A significant number of nodes have already been brought online at our Los Angeles DC-03 facility, and services are continuing to be restored as our team works through the remaining systems.
For VPS nodes that have already been processed, customers hosted on such nodes should have received a separate email from us with a subject line prefixed with "[RackNerd]". If the node your VPS is hosted on has not yet been completed, no action is needed on your part at this time. You will receive that email automatically once done.
We appreciate everyone’s continued patience as we work to complete this.
UPDATE 9:51 PM PDT:
We are continuing to work through the remaining systems in this migration batch. At this stage, the vast majority of nodes have already been brought online and processed, and we are now down to the final 3 machines that require additional manual intervention.
These remaining systems are taking a bit longer to troubleshoot due to the hands-on work required, but we are actively working through them and will continue doing so until the remaining affected services are restored.
Once your specific VPS has been completed, you will receive a separate follow-up email from us with the relevant details. If you have not yet received that email, no action is needed on your part at this time.
We sincerely appreciate everyone’s continued patience and understanding as we work through these final systems.
FINAL UPDATE:
Thursday's migration batch has now been fully completed.
All systems included in the "Thursday, May 21" Los Angeles DC-02 to Los Angeles DC-03 physical migration batch have now been processed, and the affected VPS services from this batch have been restored.
Customers whose VPS services were included in this batch should have received a separate email from us accordingly.
Please note that this status incident only applies to the Thursday, May 21 migration batch. We will be creating a separate status incident for Friday's migration batch, and any customers included in that batch will receive a separate direct notification with the applicable details.
We sincerely appreciate everyone’s patience and understanding throughout this physical relocation process.
