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To help you better interpret the information presented here, please keep the following in mind:

Defining Hypervisors and Nodes

Interpreting Status Meanings

For VPS Customers

Important Notes

Past Incidents

20th October 2026

San Jose Datacenter SJRYZEN100 (One KVM VPS Node in San Jose)

We are aware that SJRYZEN100 (one of our KVM VPS host nodes in San Jose), is currently offline following a reboot due to our proactive response to CVE-2026-99999.

It appears that the hardware is not initializing after boot - we have created a request with our datacenter's remote hands team in San Jose to physically troubleshoot this host node further, and we will share additional updates once available. We appreciate your patience and understanding.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Proactive KVM VPS Security Maintenance (CVE-2026-99999)

Our infrastructure team is finalizing our response to CVE-2026-99999, also known as “PwnEscape,” a Linux kernel vulnerability that can affect KVM-based virtualization environments and is not specific to RackNerd.

As soon as details emerged regarding this CVE, our infrastructure team began assessing exposure and implementing live patches and mitigations across our infrastructure. Throughout this response, we have been meticulously reviewing our KVM VPS fleet node by node, verifying the protection status of each host to ensure nothing is overlooked. The majority of our host nodes are already running verified live patches applied during this ongoing response, without requiring a reboot or service interruption. And therefore, most customers will not need to experience a reboot or any interruption.

At this time, we will now be completing the remaining verification and maintenance steps. During this process, a small number of host nodes may require a reboot, if live patching was either not possible or could not be fully verified. Out of an abundance of caution, we will reboot these nodes into patched kernels and verify that the required protections are active.

Customers on these remaining nodes may experience a brief VPS reboot, with downtime expected to last less than 10 minutes in most cases. Our infrastructure team will closely monitor the reboot process, checking each node individually and verifying that its VPS services return online properly before considering that node’s maintenance complete. No customer action is required for this host-level maintenance.

We have been closely monitoring our infrastructure throughout this response and have not identified any evidence of exploitation or compromise affecting RackNerd or our customers in connection with this vulnerability. This maintenance is part of our proactive security response and final verification process.

Security remains our top priority, and we appreciate your patience and understanding as we complete these final steps. We will update this notice once the remaining maintenance and verification work is complete.

UPDATE: Maintenance Complete - Final Verification in Progress

Our infrastructure team has completed the required host-node reboots associated with our response to CVE-2026-99999, also known as “PwnEscape.” All host nodes rebooted as part of this maintenance are back online.

Nodes that did not reboot were already livepatched successfully earlier.

We are now completing final verification checks across our KVM VPS fleet, checking each host individually to confirm that the required protections are active and services are operating normally. Our team continues to closely monitor the fleet throughout this final validation process.

Once again, we have not identified any evidence of exploitation or compromise affecting RackNerd or our customers in connection with this vulnerability. This work remains part of our proactive security response, and no customer action is required.

FINAL UPDATE: Maintenance and Verification Complete

Our infrastructure team has completed all maintenance and final verification checks associated with our response to CVE-2026-99999, also known as “PwnEscape.” We have now verified that 100% of our KVM VPS fleet is protected against this vulnerability.

For customers whose VPS rebooted today, the underlying host node required a reboot because live patching was either not possible or could not be fully verified. Those nodes were rebooted into patched kernels, brought back online, and individually checked to confirm that the required protections are active.

For customers whose VPS did not reboot, the required live patch had already been successfully applied and verified on the underlying host node, allowing protection to be implemented without a reboot or service interruption.

We are pleased to report that throughout this response, we have not identified any evidence of exploitation or compromise affecting RackNerd or our customers in connection with this vulnerability. This was a proactive security response and was not related to any known security incident.

No customer action is required. If you have any questions or are still experiencing any issues with your VPS, please contact our support team so we can investigate and assist.

Security remains our top priority, and we sincerely appreciate your patience and understanding while our team completed this work.

New York Datacenter OUTAGE - NYRN101KVM

We are aware that NYRN101KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Ashburn Datacenter Scheduled Maintenance - Ashburn Datacenter

As previously communicated to affected customers via email with the subject line "Scheduled Ashburn Maintenance: October 20", the following host nodes will be going offline for maintenance shortly (expected downtime less than 2 hours):

ASH126KVM, ASH125KVM, ASH120KVM, ASH121KVM, ASH123KVM, ASH130KVM, ASH132KVM, ASH134KVM, ASH136KVM, ASH109KVM, ASH111KVM, ASH119KVM, ASH107KVM, ASH114KVM, 7950XASH107

Our team will be closely monitoring throughout this process, and will work closely with the on-site datacenter team to minimize disruption.

We will update this status incident once the maintenance window is fully completed.

UPDATE: Scheduled maintenance is now complete.

Los Angeles Datacenter OUTAGE- LAXSSD7003DC03

We are aware that LAXSSD7003DC03 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Los Angeles Datacenter Fiber17-R (One Shared Hosting Server in LA)

We are aware that Fiber17-R, one of our shared hosting servers in LA, is currently experiencing issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved - the root cause was a failed DIMM on the server, which has now been replaced. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter Outage - NYRN123KVM

We are aware that NYRN123KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.\

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

19th October 2026

San Jose Datacenter OUTAGE - SJ175KVM

We are aware that SJ175KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Atlanta Datacenter OUTAGE - ATL119KVM

We are aware that ATL119KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter OUTAGE - NYRN113KVM

We are aware that NYRN113KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Seattle Datacenter OUTAGE - SEA103KVM

We are aware that SEA103KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter OUTAGE - NYRN114KVM

We are aware that NYRN114KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Atlanta Datacenter OUTAGE - ATL115KVM

We are aware that ATL115KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Los Angeles Datacenter OUTAGE - DC03LA214KVM

We are aware that DC03LA214KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

San Jose Datacenter OUTAGE - SJ264KVM

We are aware that SJ264KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

UPDATE: We are seeing a recurrence of the previous issues with SJ264KVM. Our team is investigating this further.

UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

Atlanta Datacenter OUTAGE - ATL115KVM

We are aware that ATL115KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

18th October 2026

Chicago Datacenter OUTAGE - 7950XCHI301

We are aware that 7950XCHI301 is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter OUTAGE - NYRN101KVM

We are aware that NYRN101KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Los Angeles Datacenter OUTAGE - LAXSSD2021DC03

We are aware that LAXSSD2021DC03 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter OUTAGE -7950XNY302

We are aware that 7950XNY302 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter OUTAGE - NYRN111KVM

We are aware that NYRN111KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

17th October 2026

New York Datacenter OUTAGE - NYRN113KVM

We are aware that NYRN113KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Los Angeles Datacenter OUTAGE - DC03LA160KVM

We are aware that DC03LA160KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

San Jose Datacenter OUTAGE - SJ216KVM

We are aware that SJ216KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

San Jose Datacenter OUTAGE - SJ264KVM

We are aware that SJ264KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

San Jose Datacenter OUTAGE - SJ195KVM

We are aware that SJ195KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

16th October 2026

Los Angeles Datacenter Partial Outage in Los Angeles DC-03

We are aware that several host nodes in Los Angeles DC-03 (specifically: LAXSSD4043DC03, DC03LA260KVM, DC03LA269KVM, LAXSSD4034DC03, LAXSSD600DC03, LAXSSD890DC03, LAXSSD9009DC03, LAXSSD9021DC03, LAXSSD9022DC03, DC03LA252KVM, DC03LA258KVM, DC03LA277KVM, LAXSSD102DC03, LAXSSD1050DC03, LAXSSD2011DC03, LAXSSD4020DC03, LAXSSD4032DC03, LAXSSD4044DC03, LAXSSD6020DC03, LAXSSD6025DC03, LAXSSD620DC03, DC03LA254KVM, DC03LA256KVM, LAXSSD3017DC03, LAXSSD5801DC03, LAXSSD6010DC03, LAXSSD850DC03, LAXSSD9020DC03, DC03LA263KVM, LAXSSD5001DC03, LAXSSD7002DC03, LAXSSD7004DC03,and LAX012dc03WIN) are currently experiencing issues.

There appears to be a partial power related outage with the Los Angeles facility, and this is being further investigated.

We will provide additional updates on this matter once we have more information.

UPDATE: Following a partial power incident in the Los Angeles facility, we are continuing to make excellent progress, and a vast majority of these nodes are now back online. We are working on the final dozen or so that are still offline and require manual intervention.

UPDATE: We are down to the final stretch and working on the final couple servers that still require manual intervention. We sincerely appreciate your patience.

UPDATE: This incident is resolved.

New York Datacenter OUTAGE - NYRN312KVM

We are aware that NYRN312KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Dallas Datacenter OUTAGE - DAL133KVM, DAL129KVM, DAL184KVM and DAL153KVM

We are aware that DAL133KVM, DAL129KVM, DAL184KVM and DAL153KVM is currently experiencing connectivity issues.

We are currently looking into these nodes further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter OUTAGE - NYRN113KVM

We are aware that NYRN113KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter OUTAGE - NYRN123KVM

We are aware that NYRN123KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter OUTAGE - NYRN114KVM

We are aware that NYRN114KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

15th October 2026

New York Datacenter Outage - NYRN101KVM

We are aware that NYRN101KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter OUTAGE - NYRN269KVM

We are aware that NYRN269KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.