Past Incidents

We are currently investigating recent reports from customers experiencing higher than usual latency, packet loss, and/or intermittent connectivity when traversing certain network routes in our New York datacenter region.

Our team has performed a thorough review of our infrastructure side, and at this time we have not found any evidence of any hardware or software issues within RackNerd-operated infrastructure.

Based on our findings so far, this appears to be route-specific and may involve upstream network paths outside of our direct infrastructure, or potentially a core distribution router issue upstream at the datacenter. As such, we have escalated this matter to our upstream network providers for further investigation and review.

We will continue to closely monitor the situation and work with our upstream providers toward resolution. Further updates will be posted here as more information becomes available.

Thank you for your patience and understanding.

UPDATE: Our upstream has acknowledged our report and confirmed the issue, and this is being looked into by their Engineering team. We will provide additional updates as soon as we find out more details.

UPDATE 6:39 PM PDT:

We are seeing improvement and from what we can see, progress is being made, though we are awaiting final confirmation from upstream before calling this resolved, as we believe they may still be actively working on addressing this issue.

We will provide additional updates once available -- until this incident is marked as resolved you may experience intermittent connectivity or degraded network performance.

UPDATE 8:00 PM PDT:

Our upstream provider’s Engineering team is still actively investigating and working on the issue. While we have observed periods of improvement, we are not yet ready to mark this incident as resolved, as some customers may still experience intermittent connectivity, packet loss, or higher than usual latency depending on the network route being taken.

We are continuing to monitor this closely and remain in communication with our upstream provider. We will post another update once we have additional information or confirmation that the issue has been fully resolved.

Thank you again for your continued patience and understanding.

We are aware that NYRN181KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: Further updates on this matter will be shared on this status incident link instead: https://status.racknerd.com/incident/4127

We are aware that DC03LA178KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that NYRN011KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: Further updates on this matter will be shared on this status incident link instead: https://status.racknerd.com/incident/4127

We are aware that SJ192KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We have identified the recent recurring reboot/stability issues affecting the NYRN315KVM host node as being related to a faulty DIMM/RAM module.

Our datacenter team will be replacing the affected memory module shortly. VPS services hosted on this node may experience temporary downtime or brief interruptions while the hardware replacement is completed and the node is brought back online.

We will continue monitoring the node closely after the replacement is complete to ensure stability has been fully restored.

Further updates will be provided as more information becomes available.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that CHI144KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that NYRN315KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that SJ246KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that SJ247KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that LAX011dc03WIN is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

As a follow-up to our previous incident regarding the Los Angeles shared/reseller hosting network event on June 3rd, 2026: https://status.racknerd.com/incident/4091

Our network engineering team will be performing an emergency network upgrade in our Los Angeles location today between 10:00 AM and 12:00 PM PDT.

This maintenance is being performed as part of continued fine-tuning and preventative network improvements following the recent DDoS-related event, with the goal of further strengthening mitigation capabilities and helping prevent similar situations from occurring in the future.

During this maintenance window, shared/reseller hosting customers in our LA location may experience a brief period of high latency or network interruption. The expected interruption is approximately 5 minutes or less, though we will be doing everything possible to minimize any impact.

We appreciate your patience and understanding while our network team completes this important preventative work.

UPDATE: The maintenance in Los Angeles has been completed. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that 7950XSJ302 is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that SEA103KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that NYRYZEN104 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that 7950XCHI303 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that NYRYZEN104 is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that DC03LA190KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that DC03LA177KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that 7950XSJ301 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.