Past Incidents

We are aware that SJ157KVM, SJ127KVM, SJRYZEN101, SJ128KVM, SJ132KVM, SJ199KVM, SJ203KVM, SJ206KVM, SJ209KVM, and SJ210KVM are currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

Update : We are currently experiencing connectivity issues affecting multiple nodes. Out of the 9 nodes, SJ206KVM and SJ128KVM node has been restored and is now operational, while 7 nodes remain impacted. Our engineering team is actively working to resolve the issue and restore the remaining nodes. We will continue to provide updates as progress is made.

UPDATE 11:46 AM PST:

Our on-site team has continued investigating the underlying cause of the issues affecting multiple nodes within this rack. Based on current diagnostics, it appears that one of the rack’s Power Distribution Units (PDU) may be failing and contributing to the instability observed across several systems.

To properly remediate this, the datacenter technicians may need to replace the affected PDU in this rack. During this process, both PDU-A and PDU-B feeds for the rack will need to be temporarily taken offline to safely perform the replacement. As a result, it is possible that a small number of additional nodes (not mentioned above) within this rack may experience temporary interruption while the work is being carried out.

Our engineering team is coordinating closely with the datacenter’s on-site staff to complete this procedure as efficiently and safely as possible, with the goal of restoring full stability across all impacted nodes.

We sincerely appreciate your patience and understanding while we work through this maintenance activity. Further updates will be provided as progress continues.

We are aware that SEA103KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

As previously communicated to affected customers via email, the following nodes will be undergoing a scheduled maintenance window shortly:

NYRN022KVM

Our team will be closely monitoring throughout this process, and will work closely with the on-site datacenter team to minimize disruption.

We will update this status incident once the maintenance window is fully completed.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that DALRYZEN100 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that NYRN101KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that FR4000-R- Shared hosting Server is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that DC03LA221KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that DAL108KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that NYRN280KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that NYRN280KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that NYRN318KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that DUB099KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE 8:45 AM PST:

Our investigation indicates this appears to be a hardware-related issue on DUB099KVM. We are actively coordinating with the remote hands team at our Dublin facility to further troubleshoot this node.

As this matter requires physical intervention to resolve, resolution may take longer than a standard software or network-related issue. That said, we remain hopeful to have the matter fully resolved before the end of the day today.

We will continue to provide additional updates here as more information becomes available. Thank you for your patience.

UPDATE: This is resolved now, and we are optimistically monitoring the server to ensure of its stability going forward. We sincerely appreciate your patience and understanding as we worked to resolve this issue. If you still encounter any issues as of now, please open a support ticket and we'd be happy to assist.

We are aware that LAXSSD9017nerd8DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that ATL111KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that NYRN115KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that SJ204KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist

We are aware that NYRN114KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist