All systems are operational

About This Site

To help you better interpret the information presented here, please keep the following in mind:

Defining Hypervisors and Nodes

Interpreting Status Meanings

For VPS Customers

Important Notes

Past Incidents

13th July 2026

New York Datacenter OUTAGE - NYRN230KVM

We are aware that NYRN230KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter OUTAGE - NYRN262KVM

We are aware that NYRN262KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Los Angeles Datacenter OUTAGE - DC03LA177KVM

We are aware that DC03LA177KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

12th July 2026

Los Angeles Datacenter DDoS Attack Affecting Fiber19-R Shared Hosting Server

We are currently investigating a distributed denial-of-service (DDoS) attack affecting the Fiber19-R server, one of our shared hosting servers located in Los Angeles.

Customers hosted on this server may experience intermittent connectivity, elevated latency, or brief service interruptions while we work to mitigate the attack and restore stable connectivity.

Our network and systems teams are actively monitoring the situation and applying mitigation measures. We will provide additional updates as more information becomes available.

UPDATE: DDoS mitigation measures have now been applied, and the Fiber19-R server has remained stable since its implementation. At this time, websites and hosted services are loading normally, and we are not observing any ongoing service impact.

We will continue to closely monitor the server and network over the coming hours to ensure stability is maintained. If there are any further developments, we will provide additional updates accordingly.

New York Datacenter OUTAGE - NYRYZEN103

We are aware that NYRYZEN103 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter OUTAGE - NYRN123KVM

We are aware that NYRN123KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

11th July 2026

New York Datacenter OUTAGE - NYRN374KVM

We are aware that NYRN374KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter OUTAGE - 7950XNY301

We are aware that 7950XNY301 is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter Outage - NYRN213KVM

We are aware that NYRN213KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter OUTAGE - NYRN374KVM

We are aware that NYRN374KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

10th July 2026

Los Angeles Datacenter Outage - DC03LA176KVM

We are aware that DC03LA176KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Dallas Datacenter OUTAGE - DAL109KVM

We are aware that DAL109KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Seattle Datacenter OUTAGE - SEA103KVM

We are aware that SEA103KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Dallas Datacenter OUTAGE - DAL130KVM

We are aware that DAL130KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

San Jose Datacenter OUTAGE - 7950XSJ300

We are aware that 7950XSJ300 is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: We sincerely apologize for the recent issues affecting the 7950XSJ300 node. The San Jose remote hands team has completed an additional phase of troubleshooting on this node, and implemented several changes intended to address the recurring instability. The server is now undergoing one more reboot. We currently anticipate this process will be completed within the next 30 minutes and will provide another update once stability has been confirmed.

UPDATE: Service has been restored, and we have implemented several changes intended to address the recent recurring instability affecting this node. Our team will continue monitoring the server closely and remains prepared to take further action should any additional issues arise. We sincerely appreciate your patience and understanding while we worked through this matter.

New York Datacenter Outage - NYRN112KVM

We are aware that NYRN112KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

9th July 2026

Chicago Datacenter OUTAGE - CHI180KVM

We are aware that CHI180KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter Outage - NYRN199KVM

We are aware that NYRN199KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Los Angeles Datacenter Outage - DC03LA221KVM

We are aware that DC03LA221KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

8th July 2026

Strasbourg Datacenter OUTAGE -FR102KVM

We are aware that "FR102KVM" is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

UPDATE: We are seeing a recurrence of the previous issues with "FR102KVM". Our team is investigating this further.

UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

UPDATE: It appears that FR102KVM is experiencing intermittent issues again. Our engineers are performing additional diagnostic tests to identify the root cause and to get to the bottom of this. We sincerely apologise for the continued issues with this, and we will work to implement a permanent resolution ASAP. Thank you for your extended patience while we work on this.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

San Jose Datacenter OUTAGE - SJ255KVM, SJ163KVM, SJ167KVM, and SJRYZEN100

We are aware that SJ255KVM, SJ163KVM, SJ167KVM, and SJRYZEN100 are currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

UPDATE: We are seeing a recurrence of the previous issues with SJ255KVM, SJ163KVM, SJ167KVM, and SJRYZEN100. Our team is investigating this further.

UPDATE: The PDU on this rack appears to be failing. We are working on a solution with the remote hands team in San Jose.

UPDATE: These nodes SJ255KVM, SJRYZEN100, SJ167KVM are now resolved again. We are keeping a close eye on this and still working on SJ163KVM. If you experience any issues, please open a support ticket, and we'll assist immediately.

UPDATE: This has been resolved for the pending one "SJ163KVM" as well. All set now. If you experience any issues, please open a support ticket and we'll assist immediately.

Proactive KVM VPS Security Maintenance (CVE-2026-53359)

Our infrastructure team has been proactively and quickly responding to CVE-2026-53359 also known as "Januscape", which affects KVM-based virtualization environments and is not specific to RackNerd.

Once the CVE became known, we promptly applied live mitigations across the majority of our KVM VPS hypervisors. This is not related to any known security incident or compromise affecting RackNerd or our customers.

As an additional precaution, we will be rebooting a small number of host nodes where we cannot fully verify that the live mitigation was successfully applied. This is being done to ensure the appropriate kernel-level patches and mitigations are fully in place.

Customers on impacted nodes may experience a brief VPS reboot, with expected downtime lasting less than 10 minutes. No customer action is required.

Security remains our top priority, and we appreciate your understanding as we complete this proactive maintenance.

UPDATE 9:30 PM PDT:

Our infrastructure team has completed our response to CVE-2026-53359, also known as “Januscape.” At this time, we have verified that 100% of our KVM VPS fleet is protected against this CVE through either successfully applied live mitigations or completed host-node reboots where additional verification was required.

For customers whose VPS experienced a brief reboot, this means your VPS was on a host node where we could not fully verify that the live mitigation had been successfully applied without a reboot. Out of an abundance of caution, that host node was rebooted to ensure the appropriate kernel-level patches and mitigations were fully in place.

For customers whose VPS did not reboot, this means the required live/in-memory mitigation was successfully applied and verified on the underlying host node without requiring a reboot or service interruption.

This was a proactive security response and was not related to any known security incident or compromise affecting RackNerd or our customers. No customer action is required. Security remains our top priority, and we sincerely appreciate your patience and understanding while our team completed this work.