Some systems are experiencing issues

Past Incidents

19th April 2024

Chicago Datacenter Outage - CHI114KVM

We are aware that CHI114KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

San Jose Datacenter OUTAGE - SJ182KVM

We are aware that SJ182KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter Outage - NYRN111KVM

We are aware that NYRN111KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

18th April 2024

Chicago Datacenter Outage - CHI116KVM (One KVM VPS Node in Chicago )

We are aware that CHI116KVM (one KVM VPS node in Chicago ) is experiencing network connectivity issues. We are currently looking into this node further.

UPDATE: This is now resolved. It was a network glitch specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Atlanta Datacenter OUTAGE - ATL115KVM

We are aware that ATL115KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Chicago Datacenter Outage - CHI117KVM

We are aware that CHI117KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Chicago Datacenter Scheduled Maintenance - CHI115KVM

A scheduled maintenance window event is currently ongoing for one of our physical hypervisors in Chicago, CHI115KVM. Affected clients were sent an e-mail notification regarding this scheduled maintenance event earlier along with full details.

This maintenance is now in progress, and being actively worked on. We will update this status incident once fully resolved.

UPDATE: This is still being worked on. We appreciate your patience.

UPDATE: We are still experiencing symptoms with this host node post maintenance. At this time, we are preparing a device replacement. No data loss is anticipated, as we will be transplanting the existing drives on CHI115KVM over to the new physical host node.

This will take additional time for us to work on and we appreciate your patience.

UPDATE: We have completed the device swap, and we are currently in the monitoring phase to ensure the effectiveness of this solution. We will keep a close eye on this node over the next 24 hours to ensure stability. In the meantime, we will go ahead and mark this incident as resolved, as all VM's hosted on CHI115KVM should now be online and accessible.

Miami Datacenter OUTAGE - MIA1000 (One Shared/Reseller Hosting Server in Miami)

We are aware that MIA1000 (One Shared/Reseller Hosting Server in Miami) is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

San Jose Datacenter Rebooted - SJ227KVM

We are aware that SJ227KVM is currently experiencing some issues against newly created VMs. We had to reboot the host-node - SJ202KVM

We will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

17th April 2024

San Jose Datacenter Outage - SJ108KVM

We are aware that SJ108KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

San Jose Datacenter Outage - SJ101KVM ,SJ103KVM ,SJ104KVM,SJ107KVM, SJ109KVM ,SJ173KVM

We are aware that SJ101KVM ,SJ103KVM ,SJ104KVM,SJ107KVM, SJ109KVM ,SJ173KVM are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Atlanta Datacenter OUTAGE - ATL135KVM

We are aware that ATL135KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Atlanta Datacenter Scheduled Maintenance - ATL109KVM

A scheduled maintenance window event is currently ongoing for one of our physical hypervisors in Atlanta, ATL109KVM. Affected clients were sent an e-mail notification regarding this scheduled maintenance event earlier along with full details.

This maintenance is now in progress, and being actively worked on. To summarize the maintenance event, our remote hands team in Atlanta will be replacing the failed RAM on this server to address the stability issues with this server.

UPDATE: We are still working on this and apologize for the delay.

UPDATE: This is back online, however, the node is still experiencing stability issues. We are still further looking into it.

UPDATE: The ATL109KVM node is back online after the RAM replacement, but we encountered another unrelated issue after the maintenance was completed. Our engineering teams are continuing to investigate and work towards a permanent resolution. Some customers may experience intermittent downtime or reboots until this incident is fully resolved. We sincerely apologize for the ongoing disruption and appreciate your patience as we work to restore full stability.

UPDATE: We are aiming to restore full stability for this node within the next 24 hours. We will share additional information once available. Thank you for your patience.

Los Angeles DC-02 Outage - LAXSSD2006nerd5DC02

We are aware that LAXSSD2006nerd5DC02 is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Los Angeles DC-02 OUTAGE - LAXSSD1150nerd2DC02

We are aware that LAXSSD1150nerd2DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

16th April 2024

New York Datacenter OUTAGE - NYRN101KVM

We are aware that NYRN101KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Chicago Datacenter OUTAGE - CHIRYZEN100

We are aware that CHIRYZEN100 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Seattle Datacenter OUTAGE - Partial network outage in a few host-nodes at "Seattle" data center

We are aware that SEA101KVM SEA102KVM SEA109KVM SEA107KVM SEA132KVM SEA136KVM are currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Seattle Datacenter Outage - SEA130KVM

We are aware that SEA130KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Chicago Datacenter OUTAGE - CHI115KVM

We are aware that CHI115KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

15th April 2024

New York Datacenter Outage - 7950XNY300

We are aware that 7950XNY300 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.