All systems are operational

Past Incidents

20th June 2024

No incidents reported

19th June 2024

Chicago Datacenter Outage - CHI114KVM (One KVM VPS Node in Chicago )

We are aware that CHI114KVM (one KVM VPS node in Chicago ) is experiencing network connectivity issues. We are currently looking into this node further.

UPDATE: This is now resolved. It was a network-related glitch specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Chicago Datacenter OUTGE - CHI152KVM

We are aware that CHI152KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter OUTAGE - NYRN101KVM

We are aware that NYRN101KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Miami Datacenter OUTAGE - MIA2000 Shared Hosting Server

We are aware that MIA2000 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

18th June 2024

San Jose Datacenter OUTAGE-SJ108KVM

We are aware that SJ108KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter New York Datacenter - Temperature Event

Our New York Datacenter facility, located at 325 Delaware Avenue, is experiencing a temperature rise event. The period of elevated temperatures began during the afternoon of June 18 and was the result of historically high record-breaking temperatures in the region. The extremely high outdoor temperatures resulted in a capacity reduction of the facility's cooling platform as air conditioning heat rejection systems become less efficient during times of exceptionally high ambient temperatures. This condition, joined with two other air conditioners experiencing faults, has resulted in temperatures rising further inside the datacenter space.

Our datacenter personnel and the facility management team are onsite addressing the situation. External mechanical contractors are scheduled to arrive soon to further aid in the resolution.

Not all areas of the facility are impacted, and the majority of customer devices remain online and uninterrupted despite this event. As of right now, we only have two physical hypervisors that are actually offline and those are being looked into.

We continue to work diligently to fully solve the temperature rise event and appreciate the patience of those impacted.

Further updates to follow as soon as possible.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter OUTAGE-NYRN174KVM

We are aware that NYRN174KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: Please follow https://status.racknerd.com/incident/2133 for further updates on this.

New York Datacenter OUTAGE - NYRN126KVM

We are aware that NYRN126KVM and NYRN102KVM are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: Please follow https://status.racknerd.com/incident/2133 for further updates on this.

Strasbourg Datacenter OUTAGE - FR105KVM

We are aware that FR105KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

17th June 2024

Los Angeles DC-02 OUTAGE - fiber7

We are aware that fiber7 are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Los Angeles DC-02 OUTAGE - FIBER6 Shared Hosting Server

We are aware that FIBER6 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Chicago Datacenter OUTAGE-CHIRYZEN105

We are aware that CHIRYZEN105 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

16th June 2024

San Jose Datacenter OUTAGE - SJ182KVM

We are aware that SJ182KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

15th June 2024

Los Angeles DC-02 OUTAGE-LAXSSD5007nerd3DC02

We are aware that LAXSSD5007nerd3DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.