We are aware that NYRN159KVM is currently experiencing connectivity issues.
We are currently looking into this node further and will provide additional updates on this matter once we have more information.
UPDATE: We are aware of the continued issues affecting the particular host node “NYRN159KVM”, and it appears that our previous troubleshooting efforts have not fully resolved the problem.
At this point, we will need to involve physical intervention at the datacenter for further investigation and troubleshooting of this host node. Our team will continue working on this closely with the onsite staff, and will provide additional updates as more information becomes available.
We sincerely appreciate your patience and understanding while we work toward a full and lasting resolution.
UPDATE 5:35 PM PDT:
The onsite team is actively troubleshooting temperature related issues with this server. We appreciate your patience and will have this resolved ASAP.
UPDATE 8:00 PM PDT:
We have identified issues with the server’s motherboard, a new server is currently being built so that we can move/transplant the drives over to the new replacement machine. This may take several more hours from here before VMs will be back online. We will update once additional progress is made.
UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.
