We are aware that SJ157KVM, SJ127KVM, SJRYZEN101, SJ128KVM, SJ132KVM, SJ199KVM, SJ203KVM, SJ206KVM, SJ209KVM, and SJ210KVM are currently experiencing connectivity issues.
We are currently looking into this node further and will provide additional updates on this matter once we have more information.
Update : We are currently experiencing connectivity issues affecting multiple nodes. Out of the 9 nodes, SJ206KVM and SJ128KVM node has been restored and is now operational, while 7 nodes remain impacted. Our engineering team is actively working to resolve the issue and restore the remaining nodes. We will continue to provide updates as progress is made.
UPDATE 11:46 AM PST:
Our on-site team has continued investigating the underlying cause of the issues affecting multiple nodes within this rack. Based on current diagnostics, it appears that one of the rack’s Power Distribution Units (PDU) may be failing and contributing to the instability observed across several systems.
To properly remediate this, the datacenter technicians may need to replace the affected PDU in this rack. During this process, both PDU-A and PDU-B feeds for the rack will need to be temporarily taken offline to safely perform the replacement. As a result, it is possible that a small number of additional nodes (not mentioned above) within this rack may experience temporary interruption while the work is being carried out.
Our engineering team is coordinating closely with the datacenter’s on-site staff to complete this procedure as efficiently and safely as possible, with the goal of restoring full stability across all impacted nodes.
We sincerely appreciate your patience and understanding while we work through this maintenance activity. Further updates will be provided as progress continues.
UPDATE 1:30 PM PST:
We are pleased to report that the majority of the affected nodes have now been restored and are back online. Our engineering team and the datacenter's on-site technicians have made significant progress in stabilizing the rack and bringing systems back into service.
At this time, only a small number of nodes remain impacted. Work is actively continuing to restore the remaining systems, and we are closely monitoring the environment to ensure continued stability across the rack.
We will provide another update as soon as the remaining nodes are fully restored. We appreciate your continued patience and understanding while we complete the final stages of this remediation.
UPDATE 5:43 PM PST:
All previously impacted nodes have now been restored and are back online, with the exception of one remaining physical node, SJ203KVM.
At this time, SJ203KVM appears to not be powering on as expected. Our team is currently investigating the possibility of a hardware-related issue, potentially involving the server’s power supply unit (PSU). The datacenter’s on-site technicians are working with our engineering team to further diagnose the cause and determine the appropriate remediation.
Aside from this single node, all other systems within the rack have been fully restored and are operating normally.
We will provide another update as soon as we have additional information regarding SJ203KVM. Thank you for your continued patience and understanding.
UPDATE: The issue has been resolved and the server node SJ203KVM is now back online.
The problem was traced to a failure in the PDU unit, which affected the motherboard of this specific server. The motherboard has been replaced, and the server has been fully restored.
If you are still experiencing any issues, please open a support ticket, and we would be happy to assist you.
