All systems are operational

Past Incidents

22nd May 2024

No incidents reported

21st May 2024

New Jersey Datacenter OUTAGE - NJ101KVM ,NJ114KVM,NJ112KVM

We are aware that NJ101KVM, NJ112KVM, and NJ114KVM are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Singapore Datacenter Outage - SG1000 and SG 3000 Shared Hosting Server

We are aware that SG1000 and SG 3000 Shared Hosting Server is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

20th May 2024

New York Datacenter OUTAGE - 7950XNY300

We are aware that 7950XNY300 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Frankfurt Datacenter Outage - DE1000 Shared Hosting Server

We are aware that DE1000 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is being looked into by the datacenter team. We appreciate your patience, and will share additional updates within this status incident once available.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Frankfurt Datacenter Outage - DE1000 Shared Hosting Server

We are aware that DE1000 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

19th May 2024

San Jose Datacenter Outage - SJ123KVM

We are aware that SJ123KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Singapore Datacenter Outage - SG3000 Shared Hosting Server

We are aware that SG3000 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter Outage - NYRN158KVM

We are aware that NYRN158KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter OUTAGE - NYRN101KVM

We are aware that NYRN101KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

18th May 2024

Frankfurt Datacenter OUTAGE - DE4000 - Shared Hosting Server

We are aware that "DE4000 - Shared Hosting Server" is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Chicago Datacenter OUTAGE - CHI117KVM

We are aware that CHI117KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Miami Datacenter Outage - MIA1000 Shared Hosting Server

We are aware that MIA1000 Shared Hosting Server is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: We are looking into MySQL issues on this server and will update shortly.

UPDATE: This is fully resolved. Please open a support ticket if you are still experiencing any issues after this point.

Ashburn Datacenter Outage - ASH115KVM

We are aware that ASH115KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This server is currently experiencing hardware issues -- it is still being investigated by the Ashburn datacenter remote hands team. Thank you for your patience.

UPDATE: This is still being troubleshooted by the datacenter remote hands team. We appreciate your patience and will share additional updates once available.

UPDATE: We are actively working on this matter and are in close communication with the datacenter remote hands team. We will attempt to resolve this today. If our efforts are unsuccessful when attempting to resolve this issue, we have already overnight'd a replacement motherboard to Ashburn, which is slated to arrive tomorrow, Tuesday 5/21.

UPDATE 5/20 9 PM PDT: We have not yet been successful attempting to repair this with existing inventory/spares. The package we overnight'd is slated to arrive in the morning, and therefore, the earliest ETA on resolution will be Tuesday 5/21 during mid to late afternoon, barring any unexpected complications. We appreciate your patience, and we will share additional updates once available. Once the matter is resolved, we will provide a more detailed RFO via email to affected customers.

UPDATE 5/21 9:30 AM PDT: We were able to resolve this via the package that arrived earlier this morning. Our management team is also conducting a full analysis on this situation and working closely with our datacenter partner in Ashburn to better improve future processes/procedures. At this time, all VM's hosted on ASH115KVM host node are now back online. If you are still experiencing any issues from this point forward, please open a support ticket and we'd be happy to assist.

17th May 2024

New York Datacenter Outage - 7950XNY300

We are aware that 7950XNY300 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter Outage - NYRYZEN102

We are aware that NYRYZEN102 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.