We are aware that ATL137KVM is currently experiencing connectivity issues.
We are currently looking into this node further and will provide additional updates on this matter once we have more information.
UPDATE: This is still being looked into. Our efforts to reboot/remediate the server remotely were not successful. As such, this may take a bit longer as physical intervention is required by the remote hands team in Atlanta.
UPDATE 1:30 AM EDT:
Still being worked on. The Atlanta remote hands team has provided an estimated resolution window of 9:00 AM-12:00 PM EDT today. We will provide further updates as more information becomes available.
UPDATE 12:45 PM EDT:
ATL137KVM continues to experience stability issues despite the hardware-level remediation and component replacement efforts performed by the Atlanta remote hands team. Unfortunately, the replacement component did not remain stable during testing, and the issue is still persisting.
Our checks have not indicated any issues with the storage drives themselves. The symptoms point to a broader server hardware issue relating to the motherboard and its connectors, and based on what we are seeing, customer data on the drives remains intact and safe.
We are currently attempting to source another compatible replacement from a local vendor, which may allow service to be restored later today. In parallel, we have also started the process of shipping replacement hardware from our headquarters to the Atlanta facility. This hardware has been pre-tested, fully QA-validated, and confirmed to be compatible with the affected server.
Our best-case scenario remains restoration later today if the locally sourced replacement is successful. If we need to wait for the replacement hardware being shipped from our headquarters, the estimated ETA for resolution may extend to approximately 2-3 days from here.
If you do not wish to wait for the existing VPS to be restored and would prefer to start fresh on a different host node, you may open a support ticket with the subject line “ATL137KVM - VPS Recreation Request.”
In the ticket, please request that your VPS service be freshly recreated on a different node. We would then create a new/fresh VPS deployment for you.
We will continue to provide updates as progress is made, and we appreciate your continued patience while our team works through this.
UPDATE 3:00 PM EDT:
We are pleased to report that the issue affecting ATL137KVM has been resolved using compatible replacement components sourced locally.
All virtual machines on the node are now back online, and the node is operating normally. Our team will continue monitoring the hardware closely to ensure continued stability.
If you are still experiencing any connectivity or service-related issues, please open a support ticket so our team can investigate further.
