Past Incidents

We are investigating a partial network outage with one of our distribution routers in our Chicago datacenter. At this time, the issue appears to be isolated to approximately under 20 physical devices. Customers with VPS services hosted on the below nodes in Chicago may experience network interruption during this time:

CHI112KVM, CHI117KVM, CHI182KVM, CHI184KVM, CHI115KVM, CHI116KVM, CHI129KVM, CHI151KVM, CHI124KVM, CHI181KVM, CHI104KVM, CHI152KVM, CHI180KVM, CHI183KVM, CHI102KVM, CHI100KVM

We will provide additional information as soon as possible, and appreciate your patience.

UPDATE: This is now resolved.

We are aware that ATL115KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: ATL115KVM appears to have lost power and requires physical intervention at the datacenter. The issue appears isolated to this particular node in our Atlanta location (all other nodes in Atlanta remain online).

We have an urgent ticket open with the ATL remote hands team and have requested that staff begin work on this as soon as possible. Due to limited staffing tonight, we have been advised by Atlanta that the earliest a technician can attend to the node is approximately 9:00 AM Eastern on October 29.

We are continuing to push for earlier assistance. Once the technician begins hands-on troubleshooting, we will provide a further update with their findings and a clearer restoration estimate.

We sincerely apologize for the extended interruption and understand the inconvenience this is causing affected customers.

As previously communicated to affected customers via email, the following nodes will be undergoing a scheduled maintenance window shortly:

CHI103KVM, CHI109KVM, CHI123KVM, CHI143KVM, CHI144KVM, CHI157KVM

Our team will be closely monitoring throughout this process, and will work closely with the on-site datacenter team to minimize disruption.

We will update this status incident once the maintenance window is fully completed.

UPDATE: All nodes listed with this maintenance event are back online, with the exception of CHI103KVM. CHI103KVM requires additional physical intervention, we will be looking into this further.

UPDATE: As this maintenance is now completed, we will continue to follow up and investigate the issue with CHI103KVM separately. Updates for CHI103KVM will be shared on this status incident: https://status.racknerd.com/incident/4714

We are aware that CHI149KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that 7950XCHI303 (one of our Ryzen VPS host nodes in Chicago) is currently experiencing issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE 10/28/26 2:30 PM Eastern: We have continued troubleshooting 7950XCHI303 alongside the datacenter team, including testing several recovery options using the spare parts available onsite. Unfortunately, these efforts have not yet restored service.

We have shipped replacement hardware from our headquarters via overnight courier delivery, with arrival expected tomorrow. Based on this delivery timeline and the work required to install the replacement hardware, resolution is currently expected tomorrow afternoon.

Our team will continue working to bring this node back online sooner if possible. In the meantime, affected customers should plan around the current estimate of tomorrow afternoon. We sincerely apologize for the extended disruption and will provide further updates as work progresses.

UPDATE 10/29/26 12:30 AM Eastern: ETA for resolution remains to be later this afternoon. We will update once additional information is available.

We are aware that DE8000-R Shared Hosting Server is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that 7950XCHI300 is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

UPDATE: We are seeing a recurrence of the previous issues with 7950XCHI300. Our team is investigating this further.

UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

We are aware that SJ247KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that 7950XSJ300 is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.