We are writing to inform you about an upcoming maintenance event at our datacenter facility in Los Angeles DC-03. The facility management will be performing power maintenance on the entire 8th floor, which impacts RackNerd as well as many other providers within that floor. This maintenance involves the replacement of an uninterruptible power supply (UPS) unit. Due to this being one of the facility's final pieces of legacy equipment, a wraparound (MBP) is not currently in place, and therefore we must manually transition affected cabinets to temporary power to avoid prolonged downtime.
The maintenance will be carried out in two phases:
- Moving servers to temporary power (details below)
- Transitioning from temporary power to the new UPS unit (exact date to be determined, likely a few days after the temporary power maintenance)
Details for the first phase:
Date of Maintenance: July 31, 2024
Start Time: 8:30 AM Pacific
Expected Downtime: 30 to 60 minutes
We anticipate a downtime of 30 to 60 minutes from a facility perspective as we transition the power of the cabinets over to temporary power.
NOTE: This status incident is currently marked as resolved. We will move this status incident to "Investigating" status when the maintenance window is active on July 31, 2024.