All systems are operational

Past Incidents

6th May 2022

San Jose Datacenter SJ126KVM

We are aware that SJ126KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

5th May 2022

No incidents reported

4th May 2022

San Jose Datacenter SJ136KVM

We are aware that SJ136KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Strasbourg Datacenter FR1000 (One Shared/Reseller Hosting Server in Strasbourg, France)

We are aware that FR1000 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: The slight blip was corrected and resolved. Please let us know if you are experiencing any issues in accessing your sites.

Los Angeles DC-02 OUTAGE - LAXSSD7003nerd2DC02 LAXSSD840nerd2DC02 LAXSSD7002nerd2DC02 LAXSSD820nerd2DC02 LAXSSD1040nerd2DC02 LAXSSD910nerd2DC02

We are aware that LAXSSD7003nerd2DC02 LAXSSD840nerd2DC02 LAXSSD7002nerd2DC02 LAXSSD820nerd2DC02 LAXSSD1040nerd2DC02 LAXSSD910nerd2DC02 are currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE : This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

3rd May 2022

New York Datacenter OUTAGE - NYRN120KVM

We are aware that NYRN120KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

San Jose Datacenter OUTAGE- SJ141KVM

We are aware that SJ141KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

San Jose Datacenter Outage - SJ118KVM

We are aware that SJ118KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

2nd May 2022

Strasbourg Datacenter FR1000 (One Shared/Reseller Hosting Server in Strasbourg, France)

One of our shared hosting servers in Strasbourg, "FR1000" looks to be under a sophisticated type of DDoS attack once again, this time the attacks and patterns are different (as intended by an attacker). We are doing everything we can, and doing the best to mitigate this attack to resume normal operations.

During this time, while we analyze and mitigate the latest attack, you may experience intermittent connectivity to your sites hosted on this server. Feel free to contact us with any questions.

UPDATE: Progress is being made on our side, however, the attack patterns are changing. Network engineers are on standby and working to adapt our mitigation solutions accordingly whenever new patterns are targeted towards this server.

UPDATE: Please note that if you are using a third party monitoring service, you may receive false positive alerts. We recommend pausing any monitoring services for the meantime (at least until the attack is fully mitigated). This is because we have enabled elevated mitigation efforts including disabling ICMP ping and connection throttling which could trigger false positives to automated monitoring probes.

We're still working on this and will share additional updates once available. In the meantime, you'll experience intermittent connectivity.

UPDATE: Websites should be loading now. We will continue to monitor this before closing out this incident as resolved.

UPDATE: We have finally managed to resolve all the outages that happened on the FR1000 server due to sophisticated DDOS attacks. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

1st May 2022

No incidents reported