Some systems are experiencing issues

Past Incidents

30th March 2024

Miami Datacenter OUTAGE - MIA3000 Shared Hosting Server

We are aware that "MIA3000 Shared Hosting Server" is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

29th March 2024

San Jose Datacenter OUTAGE - SJ182KVM

We are aware that SJ182KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Chicago Datacenter Outage- CHI114KVM

We are aware that CHI114KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

28th March 2024

Seattle Datacenter OUTAGE - SEA103KVM

We are aware that SEA103KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Miami Datacenter Outage - MIA3000 Shared Hosting Server

We are aware that MIA3000 Shared Hosting Server is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

27th March 2024

New York Datacenter OUTAGE - 7950XNY300

We are aware that 7950XNY300 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Strasbourg Datacenter Degraded Performance Impacting 1x IP Range in Strasbourg, France

We are investigating some network routing issues impacting an IPv4 range in our Strasbourg, France location. In the meantime, you may experience performance issues (from a network perspective). We will update this status incident once this is fully resolved.

UPDATE: We are currently mitigating a large DDoS attack affecting one of our IP ranges in France. Advanced DDoS mitigation rules are currently in place (including ICMP rate limiting rules). Although services should remain online/powered on, you may experience brief periods of degraded network performance or false positives in monitoring services that rely on ICMP protocol during this time (as a result of the DDoS protection rules in place). We apologize for any inconvenience caused, and are working towards a permanent resolution ASAP.

UPDATE: To update, services are online and available. DDoS protection rules are still in place, and we are continuing to keep a close eye on this situation.

UPDATE: This issue is fully resolved, we have since relaxed the protection rules. We are continuing to keep a close eye, and will react as needed. We will now be marking this status incident as resolved. Please open a support ticket if you have any questions.

Chicago Datacenter Outage - CHI115KVM.

We are aware that CHI115KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter Outage - NYRN113KVM

We are aware that NYRN113KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Strasbourg Datacenter OUTAGE - Partial network outage in a few host-nodes at France data center.

We are aware that (FR100KVM, FR101KVM FR102KVM, FR103KVM, FR104KVM FR105KVM, FR106KVM, FR107KVM, FR108KVM, FR109KVM, are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: The networking issues are actively being corrected. We appreciate your patience.

UPDATE: This is now resolved. Please open a support ticket if you are still experiencing any issues.

San Jose Datacenter Outage - SJ131KVM

We are aware that SJ131KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

26th March 2024

New York Datacenter OUTAGE - NYRN204KVM

We are aware that NYRN204KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Los Angeles DC-02 OUTAGE - LAX015nerd4dc02WIN, LAX016nerd4dc02WIN, LAX014nerd4dc02WIN

We are aware that LAX015nerd4dc02WIN, LAX016nerd4dc02WIN, LAX014nerd4dc02WIN are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter OUTAGE - NYRN101KVM

We are aware that NYRN101KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

San Jose Datacenter OUTAGE - SJ221KVM

We are aware that SJ221KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Strasbourg Datacenter OUTAGE - FR105KVM

We are aware that FR105KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Miami Datacenter Outage - MIA3000 Shared Hosting Server

We are aware that MIA3000 Shared Hosting Server is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

25th March 2024

New York Datacenter Outage - NYRN102KVM

We are aware that NYRN102KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.