Past Incidents

We are aware that ATL126KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that NYRN280KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that NYRN273KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are performing an emergency kernel update across our shared and reseller hosting servers. Each server will be rebooted once during this maintenance.

Reboots are being staggered to minimize impact. Affected services (websites, email, databases, cPanel) will be briefly unavailable while each server reboots and services come back online. We estimate less than 5-10 minutes of downtime per server.

No customer action is required. We will post updates here as the rollout progresses.

Thank you for your patience.

UPDATE: Maintenance is now complete.

We are aware that DC03LA221KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

UPDATE: We are seeing a recurrence of the previous issues with DC03LA221KVM. Our team is investigating this further.

UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

We are aware that DC03LA194KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that DC03LA221KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that DC03LA203KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist

We are aware that NYRN299KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that CHI159KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that DC03LA182KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that 7950XNY301 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that NYRN159KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that DUB099KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that NYRN133KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that DC03LA183KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

As previously communicated to affected customers via email, the following node will be undergoing a scheduled maintenance window shortly:

NYRN123KVM

Our team will be closely monitoring throughout this process, and will work closely with the on-site datacenter team to minimize disruption.

We will update this status incident once the maintenance window is fully completed.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are currently responding to a newly disclosed critical authentication vulnerability affecting all supported versions of cPanel & WHM: https://support.cpanel.net/hc/en-us/articles/40073787579671-Critical-Vulnerability-with-cPanel-WHM-Login-Authentication

What’s happening: This vulnerability may allow unauthorized access to cPanel/WHM services. At this time, an official patch has not yet been released by the vendor.

What we’ve done: As a precautionary measure, we have proactively restricted external access to cPanel/WHM control panel, including webmail, across all shared/reseller hosting servers. This mitigation is currently the most effective way to prevent potential exploitation.

Impact:

• cPanel and WHM web interface access is temporarily unavailable (including control panel and webmail)
• All other server services remain fully operational (i.e. websites remain functional/loading)
• No evidence of compromise has been identified on our systems

Next steps: We are closely monitoring the situation and awaiting an official patch release from cPanel. Once available, our team will:

1. Thoroughly test the patch in a controlled environment
2. Validate system stability and security
3. Gradually restore access to cPanel/WHM services once fully verified

We will continue to provide updates as more information becomes available.

We appreciate your understanding as we take these proactive steps to ensure the security and integrity of your services.

UPDATE 3:21 PM PDT:

We’re pleased to share that cPanel & WHM has officially released a patch addressing the previously disclosed authentication vulnerability.

Our team has:

• Successfully applied the patch across all affected shared and reseller hosting servers
• Verified system integrity, stability, and security post-deployment
• Restored external access to all previously restricted services

Current status:

• cPanel, WHM, and webmail access have been fully restored
• All services are operating normally
• No evidence of compromise was identified at any point during this incident

Resolution:

This incident is now considered fully resolved.

We appreciate your patience and understanding while we took these proactive steps to protect your services.

We are aware that CHI157KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that NYRN346KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.