About This Site

To help you better interpret the information presented here, please keep the following in mind:

Defining Hypervisors and Nodes

A hypervisor or node (these terms mean the same) is a single physical server that hosts multiple virtual private servers (VPS).

RackNerd operates hundreds of physical nodes/hypervisors within each datacenter location.

We maintain rigorous standards for our status page updates. Any service disruption, even if limited to a single node among hundreds in a location, is promptly reported on our status page to ensure full transparency.

In our commitment to full transparency, we diligently report all known issues or maintenance activities on this status page, even if it is a scheduled maintenance or a non-customer impacting event. This ensures you have comprehensive, up-to-date information about our infrastructure status at all times.

Interpreting Status Meanings

"Operational": This means all nodes are fully operational. There are no service disruptions on any of the physical servers in the respective location.

"Partial Outage": This typically indicates an issue with one or a small number of hypervisors in a location, not the entire datacenter. 99% of the time, this affects only a single hypervisor/node out of our entire infrastructure in that location. In such a case, most customers in that location are unaffected.

"Major Outage": This rare status indicates an issue affecting the entire location.

For VPS Customers

To find out which node your VPS is on, please watch our YouTube video tutorial by clicking HERE

Compare your node name with any reported issues in the detailed status updates below.

Important Notes

Individual hypervisor issues are not indicative of a location's overall performance. Most incidents remain isolated to specific node(s) without impacting the entire facility.

If you suspect there is an issue and the location is marked as operational, please read this guide.

For detailed information on current or past issues, please scroll down to the "Past Incidents" section to view the status updates for specific nodes.

Past Incidents

30th December 2020

No incidents reported

29th December 2020

No incidents reported

28th December 2020

No incidents reported

27th December 2020

Los Angeles DC-02 Fiber3

One of our shared/reseller hosting servers "Fiber3" is experiencing packet loss, we're working with our networking team to resolve this - end users on this server may experience intermittent outages.

Update: This is now resolved. This was a routing issue due to one of the peers within the BGP blend. The problematic peer has been temporarily put on standby and a global test now shows connectivity without any packet loss. Please feel free to open a ticket with our Support Department if you are still experiencing any issues or if you have any questions.

26th December 2020

Los Angeles DC-02 Fiber3

Fiber3 (one shared/reseller hosting server in Los Angeles) is currently experiencing a network related outage. We are currently investigating this matter and will update this incident with more details as it becomes available.

Update #1: This appears to be a partial network outage affecting connectivity to the server when connecting from certain regions - this has been escalated to our upstream at this time.

Update #2: Network engineers upstream are actively engaged and working on the reported issue. Additional updates to follow shortly.

Update #3: Connectivity is now restored. Please contact our Support Department if you are still experiencing any issues after this time. More details and a RFO (reason for outage) will be updated within this incident within the next 72 hours.