About This Site

To help you better interpret the information presented here, please keep the following in mind:

Defining Hypervisors and Nodes

A hypervisor or node (these terms mean the same) is a single physical server that hosts multiple virtual private servers (VPS).

RackNerd operates hundreds of physical nodes/hypervisors within each datacenter location.

We maintain rigorous standards for our status page updates. Any service disruption, even if limited to a single node among hundreds in a location, is promptly reported on our status page to ensure full transparency.

In our commitment to full transparency, we diligently report all known issues or maintenance activities on this status page, even if it is a scheduled maintenance or a non-customer impacting event. This ensures you have comprehensive, up-to-date information about our infrastructure status at all times.

Interpreting Status Meanings

"Operational": This means all nodes are fully operational. There are no service disruptions on any of the physical servers in the respective location.

"Partial Outage": This typically indicates an issue with one or a small number of hypervisors in a location, not the entire datacenter. 99% of the time, this affects only a single hypervisor/node out of our entire infrastructure in that location. In such a case, most customers in that location are unaffected.

"Major Outage": This rare status indicates an issue affecting the entire location.

For VPS Customers

To find out which node your VPS is on, please watch our YouTube video tutorial by clicking HERE

Compare your node name with any reported issues in the detailed status updates below.

Important Notes

Individual hypervisor issues are not indicative of a location's overall performance. Most incidents remain isolated to specific node(s) without impacting the entire facility.

If you suspect there is an issue and the location is marked as operational, please read this guide.

For detailed information on current or past issues, please scroll down to the "Past Incidents" section to view the status updates for specific nodes.

Past Incidents

20th March 2021

Los Angeles DC-02 Los Angeles DC-02 - Partial Network Outage

We are aware of a partial network outage impacting a section of servers hosted within our Los Angeles DC-02 datacenter.

Our upstream is currently looking into this.

Update: Our upstream's network engineers are actively looking into the situation. We will have this resolved very shortly!

Update #2: While this appears to be resolved for majority of servers that were initially impacted, we are aware of intermittent network connectivity that is still impacting some servers. The network engineers are actively working to resolve the remaining section of servers impacted.

Update #3: This is now resolved. This was identified as an issue with one of the networking infrastructure supervisor modules which affected a small portion of our servers hosted within Los Angeles DC-02 - and our upstream is actively working on implementing safeguards to prevent an incident like this from repeating again in the future. If you are still experiencing any issues, or if you have any questions, please open a support ticket and we would be glad to assist you.

19th March 2021

San Jose Datacenter San Jose Datacenter Partial Outage

We are aware of a partial outage impacting some nodes in our San Jose datacenter. We are currently investigating this matter.

Update: We have identified this as a partial network issue that is impacting certain routes to our San Jose datacenter. This issue has been escalated to the network engineers who are currently working to resolve this.

Update: The issue affecting certain routes to/from SJC has been resolved by the network engineers. Everything appears to be operational and running optimally now. If you have any questions or if you are still experiencing any issues, please open a support ticket.

18th March 2021

No incidents reported

17th March 2021

No incidents reported

16th March 2021

No incidents reported