All systems are operational

Past Incidents

30th May 2021

No incidents reported

29th May 2021

San Jose Datacenter SJ117KVM (One KVM VPS Node in San Jose)

We are aware that the VPS control panel management interface for SJ117KVM is not functional. We are currently working to get this corrected.

Update: SJ117KVM is back online. This incident is now fully resolved

San Jose Datacenter San Jose Partial Network Outage

We are aware that some end-users may be experiencing symptoms of intermittent network connectivity for servers hosted out of our San Jose location.

This network related issue has been escalated upstream Provider and their network engineers are actively looking into the problem.

Update --

We found the root cause and are still working with our upstream to fix it.

UPDATE: The network routing issue has been resolved by the upstream. If you are still experiencing any issues please feel free to open a support ticket.

UPDATE #2: It appears that one KVM VPS node in San Jose (SJ116KVM) is still experiencing connectivity issues, the on-site team is currently looking into this node further. All other San Jose KVM VPS nodes appear to be accessible and working as intended.

UPDATE #3: SJ116KVM is back online. This incident is now fully resolved.

28th May 2021

No incidents reported

27th May 2021

No incidents reported

26th May 2021

New Jersey Datacenter New Jersey Packet Loss

We are aware of packet loss that may be affecting particular ISPs within our New Jersey network blend, our monitoring team has detected this, and is working with our network engineers, including upstream network engineers to help resolve it.

UPDATE: The network routing issue has been resolved by the upstream. If you are still experiencing any issues please feel free to open a support ticket.

SMTP email errors

We are aware that we have some issues with the automated emails impacting a portion of customers who are not receiving emails from the billing team. Our team is conscious of it and currently investigating the issue.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.