About This Site

To help you better interpret the information presented here, please keep the following in mind:

Defining Hypervisors and Nodes

A hypervisor or node (these terms mean the same) is a single physical server that hosts multiple virtual private servers (VPS).

RackNerd operates hundreds of physical nodes/hypervisors within each datacenter location.

We maintain rigorous standards for our status page updates. Any service disruption, even if limited to a single node among hundreds in a location, is promptly reported on our status page to ensure full transparency.

In our commitment to full transparency, we diligently report all known issues or maintenance activities on this status page, even if it is a scheduled maintenance or a non-customer impacting event. This ensures you have comprehensive, up-to-date information about our infrastructure status at all times.

Interpreting Status Meanings

"Operational": This means all nodes are fully operational. There are no service disruptions on any of the physical servers in the respective location.

"Partial Outage": This typically indicates an issue with one or a small number of hypervisors in a location, not the entire datacenter. 99% of the time, this affects only a single hypervisor/node out of our entire infrastructure in that location. In such a case, most customers in that location are unaffected.

"Major Outage": This rare status indicates an issue affecting the entire location.

For VPS Customers

To find out which node your VPS is on, please watch our YouTube video tutorial by clicking HERE

Compare your node name with any reported issues in the detailed status updates below.

Important Notes

Individual hypervisor issues are not indicative of a location's overall performance. Most incidents remain isolated to specific node(s) without impacting the entire facility.

If you suspect there is an issue and the location is marked as operational, please read this guide.

For detailed information on current or past issues, please scroll down to the "Past Incidents" section to view the status updates for specific nodes.

Past Incidents

3rd July 2021

Amsterdam Datacenter AMS100KVM (One KVM VPS Node in Amsterdam)

We are aware that AMS100KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: On-site datacenter engineers in Amsterdam are engaged and working on the issue.

UPDATE: We are still actively working on this issue.

UPDATE: This is now resolved, and all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

2nd July 2021

No incidents reported

1st July 2021

Los Angeles DC-02 LAXSSD890nerd2DC02 (One KVM VPS Node in Los Angeles )

We are aware that LAXSSD890nerd2DC02 (one KVM VPS node in Los Angeles ) is experiencing network connectivity issues. We are currently looking into this node further.

UPDATE: This is now resolved, and all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

30th June 2021

San Jose Datacenter San Jose - Partial Network Outage

We are aware that there is currently a partial network outage in our San Jose datacenter location impacting some routes.

Our network engineering team is currently looking into this further. We will have more information on this shortly.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

29th June 2021

Atlanta Datacenter Outage - ATL102KVM and ATL103KVM

We are aware that ATL102KVM and ATL103KVM (a couple KVM VPS nodes located in our Atlanta datacenter) are experiencing network connectivity issues. We are currently looking into these nodes further and will update with more information as soon as possible.

UPDATE: This is now resolved. It was a network glitch specific to both two nodes. all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New Jersey Datacenter NJ101KVM (One KVM VPS Node in New Jersey)

NJ101KVM is currently experiencing connectivity issues. We are aware of it and are currently looking into this node further. We will update shortly with more information.

UPDATE: This was a network routing issue which was resolved upstream. All VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.