About This Site

To help you better interpret the information presented here, please keep the following in mind:

Defining Hypervisors and Nodes

A hypervisor or node (these terms mean the same) is a single physical server that hosts multiple virtual private servers (VPS).

RackNerd operates hundreds of physical nodes/hypervisors within each datacenter location.

We maintain rigorous standards for our status page updates. Any service disruption, even if limited to a single node among hundreds in a location, is promptly reported on our status page to ensure full transparency.

In our commitment to full transparency, we diligently report all known issues or maintenance activities on this status page, even if it is a scheduled maintenance or a non-customer impacting event. This ensures you have comprehensive, up-to-date information about our infrastructure status at all times.

Interpreting Status Meanings

"Operational": This means all nodes are fully operational. There are no service disruptions on any of the physical servers in the respective location.

"Partial Outage": This typically indicates an issue with one or a small number of hypervisors in a location, not the entire datacenter. 99% of the time, this affects only a single hypervisor/node out of our entire infrastructure in that location. In such a case, most customers in that location are unaffected.

"Major Outage": This rare status indicates an issue affecting the entire location.

For VPS Customers

To find out which node your VPS is on, please watch our YouTube video tutorial by clicking HERE

Compare your node name with any reported issues in the detailed status updates below.

Important Notes

Individual hypervisor issues are not indicative of a location's overall performance. Most incidents remain isolated to specific node(s) without impacting the entire facility.

If you suspect there is an issue and the location is marked as operational, please read this guide.

For detailed information on current or past issues, please scroll down to the "Past Incidents" section to view the status updates for specific nodes.

Past Incidents

24th July 2021

Seattle Datacenter SEA103KVM (One KVM VPS Node in Seattle)

We are aware that SEA103KVM, one of our Seattle KVM VPS nodes, is currently experiencing network connectivity issues. Our upstream provider is looking into this further and we will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

23rd July 2021

No incidents reported

22nd July 2021

Los Angeles DC-02 Partial Network Outage Affecting 5x VPS Nodes in Los Angeles DC-02

We are currently aware of a partial network outage in Los Angeles DC-02 affecting 5x nodes. Our networking team is currently investigating and will be providing us with updates shortly, which will be extended here.

UPDATE: Within minutes our networking team was able to resolve this, there was an attack targeted to one IP range that needed to be filtered. All services are back to normal operational now. If you are still experiencing issues or if you have any questions, please feel free to let us know.

21st July 2021

Los Angeles DC-02 Downtime Affecting 4 VPS Nodes in Los Angeles DC-02

We are aware of an issue affecting 4 VPS nodes in Los Angeles DC-02 (LAXSSD1040nerd2DC02, LAXKVM83nerd2DC02, LAXKVM84nerd2DC02, and LAXSSD1010nerd2DC02). We believe this to either be power, or network related. We are currently looking into this with the on-site team and will update with more information shortly.

UPDATE: This is confirmed to be a power related event - the facility has determined a failed PDU - and we're working close with facility hands for replacement. We'll continue to post updates here.

UPDATE #2: Our facility team has completed the PDU replacement. Affected servers are now in the process of booting back up, and individual VM's will begin to boot up automatically afterwards - that will take maximum 10 minutes from the time of this post. If you still experience any issues after this time, please feel free to open a support ticket.

20th July 2021

No incidents reported