Some systems are experiencing issues

Past Incidents

3rd August 2021

Outage - NYRN101KVM (One KVM VPS Node in New York)

We are aware that NYRN101KVM (one KVM VPS node in New York) is experiencing network connectivity issues. We are currently looking into this node further.

UPDATE: This is now resolved. All VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

2nd August 2021

LAXSSD630nerd1DC02 (one KVM VPS node in Los Angeles )

We are aware that LAXSSD630nerd1DC02 (one KVM VPS node in Los Angeles ) is experiencing network connectivity issues. We are currently looking into this further.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter Outage - NYRN101KVM (One KVM VPS Node in New York)

We are aware that NYRN101KVM (one KVM VPS node in New York) is experiencing network connectivity issues. We are currently looking into this node further.

UPDATE: This is now resolved. It was a network related problem specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

1st August 2021

No incidents reported

31st July 2021

No incidents reported

30th July 2021

San Jose Datacenter San Jose - Network Routing Issues (Partial Network Outage)

We are aware that our San Jose datacenter location is currently experiencing some packet loss when connecting from certain locations.

We believe this to be a network routing related issue and have escalated the problem to our upstream provider. We will update this status page with more information once available.

UPDATE: Our upstream provider is aware of the problem and is actively working on a solution. We will update once additional information is available. Thank you for your patience!

UPDATE: This appears to be a network issue localized with the EGIHosting network blend, which is the bandwidth provider that our upstream provider utilizes in this location. We have been informed that EGIHosting's network team is aware of the issue.

Once we have more info, we'll be sure to share it here.

UPDATE: Network engineers are still working on this issue. Some routes are restored, but not all. We will update this status event once we have a full resolution on this.

UPDATE/RESOLUTION: This matter is now fully resolved, and services hosted in San Jose are now responding globally without any packet loss. If you're still experiencing any problems, or if you have any questions regarding this, please feel free to open a support ticket and we would be happy to help.

San Jose Datacenter SJ119KVM (One KVM VPS Node in San Jose) - RAID Card Issue

SJ119KVM is currently showing signs of a degraded hardware RAID controller.

To minimize negative impact to production, we will be performing an emergency maintenance to replace the RAID Controller on this server as soon as possible. During this time, your VM may be inaccessible for up to one hour. We will update this event again once this maintenance has been completed.

UPDATE: The RAID Controller has been replaced and all VM's are online and accessible. If you are still experiencing any issues or if you have any questions, please feel free to open a support ticket.