Past Incidents

We are aware of an outage currently with one KVM VPS node in New York, NYRN101KVM. This node has experienced random unexpected shut downs this week and since we've already eliminated the possibility of any software related issues, at this time we will be taking the server down physically for inspection to eliminate any hardware issues. During this time we will be replacing all RAM modules on this server, as well as reseating other hardware components on this server.

We apologize for the issues with this node and please know that we are treating this as a top priority to permanently resolve.

We will be providing customers affected with one month free credit upon request once this incident has been resolved. Thank you for your patience.

This incident will be updated shortly with additional information as we make progress with this matter.

UPDATE: Upon taking the server down for physical inspection, we were able to identify that a stick of RAM on this server is faulty. We are currently in the process of getting this replaced.

UPDATE: The problematic stick of RAM has been replaced (and we've reseated all the other DIMM's on the server too) and the node is now back to production. VM's are currently in the process of booting up. Please feel free to open a ticket if you have any questions.

We are aware that NYRN101KVM (one KVM VPS node in New York) is experiencing network connectivity issues. We are currently looking into this node further.

UPDATE: This is now resolved. All VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are currently aware of a partial network outage in San Jose affecting 5 x nodes. Our networking team is currently investigating and will be providing us with updates shortly.

All services are back to normal operational now. If you are still experiencing issues or if you have any questions, please feel free to let us know.

We are aware that NYRN101KVM (one KVM VPS node in New York) is experiencing network connectivity issues. We are currently looking into this node further.

UPDATE: This is now resolved. All VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Due to an unexpected kernel panic on this host node, we are currently rebooting and updating the kernel on host node NYRN101KVM

We will have this node back online and accessible shortly!

UPDATE: This is now resolved and kernel on this node has been updated to the newest version. All VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that SJ123KVM (one KVM VPS node in San Jose) is currently not accessible.

We are currently looking into this node further.

UPDATE #1: On-site datacenter engineers are still investigating this issue further.

UPDATE #2: We are still actively working on this issue. This has been narrowed down to a RAID array corruption issue with this specific host node, and we have replaced the necessary failed hardware components. At this time, we are currently working to import the RAID configuration to resolve the issue and update this incident with additional information once available.

UPDATE #3: The attempted import is currently in progress and we will update this incident again once we make some additional progress regarding this matter. Please be assured that resolving this incident is currently a top priority of ours and we have multiple senior systems administrators actively working on this task.

UPDATE #4: This has been now resolved and VM's are back online and accessible. If you are still experiencing any issues please feel free to open a support ticket.