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Defining Hypervisors and Nodes

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For VPS Customers

Important Notes

Past Incidents

27th August 2021

New York Datacenter Outage - NYRN101KVM (One KVM VPS Node in New York)

We are aware of an outage currently with one KVM VPS node in New York, NYRN101KVM. This node has experienced random unexpected shut downs this week and since we've already eliminated the possibility of any software related issues, at this time we will be taking the server down physically for inspection to eliminate any hardware issues. During this time we will be replacing all RAM modules on this server, as well as reseating other hardware components on this server.

We apologize for the issues with this node and please know that we are treating this as a top priority to permanently resolve.

We will be providing customers affected with one month free credit upon request once this incident has been resolved. Thank you for your patience.

This incident will be updated shortly with additional information as we make progress with this matter.

UPDATE: Upon taking the server down for physical inspection, we were able to identify that a stick of RAM on this server is faulty. We are currently in the process of getting this replaced.

UPDATE: The problematic stick of RAM has been replaced (and we've reseated all the other DIMM's on the server too) and the node is now back to production. VM's are currently in the process of booting up. Please feel free to open a ticket if you have any questions.

26th August 2021

Outage - NYRN101KVM (One KVM VPS Node in New York)

We are aware that NYRN101KVM (one KVM VPS node in New York) is experiencing network connectivity issues. We are currently looking into this node further.

UPDATE: This is now resolved. All VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Los Angles DC02 - Intermittent Network Connectivity

We are aware that our Los Angeles DC-02 location is experiencing intermittent network connectivity.

Network engineers upstream are currently looking into this, and we will update this incident with additional information once available.

Update - This has now been resolved and services in this location are back to normal operation. If you have any questions please feel free to reach out to us.

25th August 2021

San Jose Datacenter Partial Network Outage Affecting 5x VPS Nodes in San Jose

We are currently aware of a partial network outage in San Jose affecting 5 x nodes. Our networking team is currently investigating and will be providing us with updates shortly.

All services are back to normal operational now. If you are still experiencing issues or if you have any questions, please feel free to let us know.

24th August 2021

Outage - NYRN101KVM (One KVM VPS Node in New York)

We are aware that NYRN101KVM (one KVM VPS node in New York) is experiencing network connectivity issues. We are currently looking into this node further.

UPDATE: This is now resolved. All VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

23rd August 2021

No incidents reported