About This Site

To help you better interpret the information presented here, please keep the following in mind:

Defining Hypervisors and Nodes

A hypervisor or node (these terms mean the same) is a single physical server that hosts multiple virtual private servers (VPS).

RackNerd operates hundreds of physical nodes/hypervisors within each datacenter location.

We maintain rigorous standards for our status page updates. Any service disruption, even if limited to a single node among hundreds in a location, is promptly reported on our status page to ensure full transparency.

In our commitment to full transparency, we diligently report all known issues or maintenance activities on this status page, even if it is a scheduled maintenance or a non-customer impacting event. This ensures you have comprehensive, up-to-date information about our infrastructure status at all times.

Interpreting Status Meanings

"Operational": This means all nodes are fully operational. There are no service disruptions on any of the physical servers in the respective location.

"Partial Outage": This typically indicates an issue with one or a small number of hypervisors in a location, not the entire datacenter. 99% of the time, this affects only a single hypervisor/node out of our entire infrastructure in that location. In such a case, most customers in that location are unaffected.

"Major Outage": This rare status indicates an issue affecting the entire location.

For VPS Customers

To find out which node your VPS is on, please watch our YouTube video tutorial by clicking HERE

Compare your node name with any reported issues in the detailed status updates below.

Important Notes

Individual hypervisor issues are not indicative of a location's overall performance. Most incidents remain isolated to specific node(s) without impacting the entire facility.

If you suspect there is an issue and the location is marked as operational, please read this guide.

For detailed information on current or past issues, please scroll down to the "Past Incidents" section to view the status updates for specific nodes.

Past Incidents

30th August 2021

Los Angeles DC-02 LAXSSD4003nerd6DC02 - Intermittent Network Connectivity

We are aware of intermittent network connectivity on LAXSSD4003nerd6DC02. We are looking into this and will update this incident shortly with additional information.

UPDATE: This is now resolved.

29th August 2021

No incidents reported

28th August 2021

No incidents reported

27th August 2021

New York Datacenter Outage - NYRN101KVM (One KVM VPS Node in New York)

We are aware of an outage currently with one KVM VPS node in New York, NYRN101KVM. This node has experienced random unexpected shut downs this week and since we've already eliminated the possibility of any software related issues, at this time we will be taking the server down physically for inspection to eliminate any hardware issues. During this time we will be replacing all RAM modules on this server, as well as reseating other hardware components on this server.

We apologize for the issues with this node and please know that we are treating this as a top priority to permanently resolve.

We will be providing customers affected with one month free credit upon request once this incident has been resolved. Thank you for your patience.

This incident will be updated shortly with additional information as we make progress with this matter.

UPDATE: Upon taking the server down for physical inspection, we were able to identify that a stick of RAM on this server is faulty. We are currently in the process of getting this replaced.

UPDATE: The problematic stick of RAM has been replaced (and we've reseated all the other DIMM's on the server too) and the node is now back to production. VM's are currently in the process of booting up. Please feel free to open a ticket if you have any questions.

26th August 2021

Outage - NYRN101KVM (One KVM VPS Node in New York)

We are aware that NYRN101KVM (one KVM VPS node in New York) is experiencing network connectivity issues. We are currently looking into this node further.

UPDATE: This is now resolved. All VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Los Angles DC02 - Intermittent Network Connectivity

We are aware that our Los Angeles DC-02 location is experiencing intermittent network connectivity.

Network engineers upstream are currently looking into this, and we will update this incident with additional information once available.

Update - This has now been resolved and services in this location are back to normal operation. If you have any questions please feel free to reach out to us.

25th August 2021

No incidents reported