About This Site

To help you better interpret the information presented here, please keep the following in mind:

Defining Hypervisors and Nodes

A hypervisor or node (these terms mean the same) is a single physical server that hosts multiple virtual private servers (VPS).

RackNerd operates hundreds of physical nodes/hypervisors within each datacenter location.

We maintain rigorous standards for our status page updates. Any service disruption, even if limited to a single node among hundreds in a location, is promptly reported on our status page to ensure full transparency.

In our commitment to full transparency, we diligently report all known issues or maintenance activities on this status page, even if it is a scheduled maintenance or a non-customer impacting event. This ensures you have comprehensive, up-to-date information about our infrastructure status at all times.

Interpreting Status Meanings

"Operational": This means all nodes are fully operational. There are no service disruptions on any of the physical servers in the respective location.

"Partial Outage": This typically indicates an issue with one or a small number of hypervisors in a location, not the entire datacenter. 99% of the time, this affects only a single hypervisor/node out of our entire infrastructure in that location. In such a case, most customers in that location are unaffected.

"Major Outage": This rare status indicates an issue affecting the entire location.

For VPS Customers

To find out which node your VPS is on, please watch our YouTube video tutorial by clicking HERE

Compare your node name with any reported issues in the detailed status updates below.

Important Notes

Individual hypervisor issues are not indicative of a location's overall performance. Most incidents remain isolated to specific node(s) without impacting the entire facility.

If you suspect there is an issue and the location is marked as operational, please read this guide.

For detailed information on current or past issues, please scroll down to the "Past Incidents" section to view the status updates for specific nodes.

Past Incidents

4th September 2021

No incidents reported

3rd September 2021

No incidents reported

2nd September 2021

No incidents reported

1st September 2021

Los Angeles DC-02 Switch Firmware Update in Rack Affecting LAXSSD4000nerd6DC02, LAXSSD4001nerd6DC02, LAXSSD4002nerd6DC02, and LAXSSD4003nerd6DC02

We will be performing an emergency firmware update on the switch which connects nodes: LAXSSD4000nerd6DC02, LAXSSD4001nerd6DC02, LAXSSD4002nerd6DC02, LAXSSD4003nerd6DC02. This firmware update will correct some bugs that we have seen in production, and will prevent connectivity issues from occurring down the road.

During the time of the firmware update, you may notice very brief intermittent network connectivity - though this should be a very quick update with minimal impact to uptime.

We will update this incident again once the switch update has been completed.

UPDATE: This has been completed, we will keep this incident on a monitor status while we continue to monitor the stability of the new switch firmware.

UPDATE: Connectivity looks to be stable since the update, if you have any questions please feel free to open a support ticket, we'll be closing out this incident for now.

Outage - SJ127KVM (One KVM VPS Node in San Jose)

We are aware that SJ127KVM (one KVM VPS node in San Jose) is experiencing connectivity issues. We are currently working into this node further.

UPDATE: The PSU's on this server were showing signs of failure. We have replaced the PSU's on this server at this time. This node is now accessible and VM's are now back online. If you have any questions, please feel free to open a support ticket.

31st August 2021

No incidents reported

30th August 2021

San Jose Datacenter Outage - SJ127KVM (One KVM VPS Node in San Jose)

We are aware that SJ127KVM (one KVM VPS node in San Jose) is experiencing network connectivity issues. We are currently looking into this node further.

UPDATE: This is now resolved. It was a network related problem specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.