About This Site

To help you better interpret the information presented here, please keep the following in mind:

Defining Hypervisors and Nodes

A hypervisor or node (these terms mean the same) is a single physical server that hosts multiple virtual private servers (VPS).

RackNerd operates hundreds of physical nodes/hypervisors within each datacenter location.

We maintain rigorous standards for our status page updates. Any service disruption, even if limited to a single node among hundreds in a location, is promptly reported on our status page to ensure full transparency.

In our commitment to full transparency, we diligently report all known issues or maintenance activities on this status page, even if it is a scheduled maintenance or a non-customer impacting event. This ensures you have comprehensive, up-to-date information about our infrastructure status at all times.

Interpreting Status Meanings

"Operational": This means all nodes are fully operational. There are no service disruptions on any of the physical servers in the respective location.

"Partial Outage": This typically indicates an issue with one or a small number of hypervisors in a location, not the entire datacenter. 99% of the time, this affects only a single hypervisor/node out of our entire infrastructure in that location. In such a case, most customers in that location are unaffected.

"Major Outage": This rare status indicates an issue affecting the entire location.

For VPS Customers

To find out which node your VPS is on, please watch our YouTube video tutorial by clicking HERE

Compare your node name with any reported issues in the detailed status updates below.

Important Notes

Individual hypervisor issues are not indicative of a location's overall performance. Most incidents remain isolated to specific node(s) without impacting the entire facility.

If you suspect there is an issue and the location is marked as operational, please read this guide.

For detailed information on current or past issues, please scroll down to the "Past Incidents" section to view the status updates for specific nodes.

Past Incidents

3rd October 2021

No incidents reported

2nd October 2021

Atlanta Datacenter OUTAGE- ATLRYZEN100

We are aware that ATLRYZEN100 is experiencing network connectivity issues. We are currently looking into these nodes further and will update with more information as soon as possible

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

1st October 2021

New York Datacenter Outage - P011NYKVM

We are aware that P011NYKVM is experiencing network connectivity issues. We are currently looking into this node further.

UPDATE: This is now resolved. It was a kernel-related issue specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist

OUTAGE- ATLRYZEN101

We are aware that ATLRYZEN101 is experiencing network connectivity issues. We are currently looking into these nodes further and will update with more information as soon as possible.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Outage - P012NYKVM

We are aware that P012NYKVM is experiencing network connectivity issues. We are currently looking into this node further.

30th September 2021

Dallas Datacenter DALRYZEN103

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

29th September 2021

New York Datacenter Outage - P008NYKVM (One Ryzen VPS Node in New York)

We are aware that P008NYKVM (One VPS Node in New York) is experiencing network connectivity issues. We are currently looking into this node further.

UPDATE: This is now resolved. It was a network-related problem specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist

Dallas Datacenter Outage - DALRYZEN103 (One Ryzen VPS Node in Dallas)

We are aware that DALRYZEN103 (One Ryzen VPS Node in Dallas) is experiencing network connectivity issues. We are currently looking into this node further.