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Defining Hypervisors and Nodes

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For VPS Customers

Important Notes

Past Incidents

22nd October 2021

Connectivity Issues with SEA103KVM

We are aware that SEA103KVM (one KVM VPS node in Seattle) is experiencing connectivity issues. We are currently working into this node further and will update with more information.

UPDATE: This has been resolved. If you are still experiencing any issues after a few minutes, please feel free to open a support ticket and we would be happy to assist.

21st October 2021

No incidents reported

20th October 2021

San Jose Datacenter Outage - SJRYZEN100 (One Ryzen VPS Node in San Jose)

We are aware that SJRYZEN100 (one Ryzen VPS node in San Jose) is experiencing network connectivity issues. We are currently looking into this node further.

UPDATE: This is now resolved. It was a network glitch specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

19th October 2021

No incidents reported

18th October 2021

New York Datacenter P015NYKVM (One KVM VPS Node in New York)

We are aware that P015NYKVM (One KVM VPS Node in New York)is experiencing network connectivity issues. We are currently looking into this node further.

UPDATE: This is now resolved and all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Los Angeles DC-02 LAXSSD5001nerd3DC02 (One KVM VPS Node in Los Angeles)

We are aware that LAXSSD5001nerd3DC02 (One KVM VPS Node in Los Angeles) is experiencing network connectivity issues. We are currently looking into this node further.

UPDATE: This is now resolved and all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Amsterdam Datacenter Outage - AMS104KVM (One KVM VPS Node in Amsterdam)

We are aware that AMS104KVM (one KVM VPS node in Amsterdam) is experiencing connectivity issues.

We are currently looking into this node further and will update this incident with additional information shortly.

UPDATE: This is related to a faulty RAM DIMM on the physical host node, we are currently troubleshooting this and in the meantime, have submitted a request with facility hands for RAM replacement. We will update this incident with more information as we progress further with AMS104KVM. Thank you for your patience.

UPDATE: This is now resolved and all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Los Angeles DC-02 Outage - LAXSSD4006nerd6DC02 (One KVM VPS Node in Los Angeles )

We are aware that LAXSSD4006nerd6DC02 (one KVM VPS node in Los Angeles ) is experiencing network connectivity issues. We are currently looking into this node further.

UPDATE: This is now resolved. It was a network-related problem specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

17th October 2021

New York Datacenter NYRN105KVM - Partial Network Outage

We are aware of a partial network outage impacting one KVM VPS node: NYRN105KVM

Our upstream providers are looking into this matter and we will update this incident once additional information is available.

UPDATE: The network routing issue has been resolved - all routes are now optimal (total impact was less than 5 minutes). If you are still experiencing any issues please open a support ticket and we'd be happy to assist.