About This Site

To help you better interpret the information presented here, please keep the following in mind:

Defining Hypervisors and Nodes

A hypervisor or node (these terms mean the same) is a single physical server that hosts multiple virtual private servers (VPS).

RackNerd operates hundreds of physical nodes/hypervisors within each datacenter location.

We maintain rigorous standards for our status page updates. Any service disruption, even if limited to a single node among hundreds in a location, is promptly reported on our status page to ensure full transparency.

In our commitment to full transparency, we diligently report all known issues or maintenance activities on this status page, even if it is a scheduled maintenance or a non-customer impacting event. This ensures you have comprehensive, up-to-date information about our infrastructure status at all times.

Interpreting Status Meanings

"Operational": This means all nodes are fully operational. There are no service disruptions on any of the physical servers in the respective location.

"Partial Outage": This typically indicates an issue with one or a small number of hypervisors in a location, not the entire datacenter. 99% of the time, this affects only a single hypervisor/node out of our entire infrastructure in that location. In such a case, most customers in that location are unaffected.

"Major Outage": This rare status indicates an issue affecting the entire location.

For VPS Customers

To find out which node your VPS is on, please watch our YouTube video tutorial by clicking HERE

Compare your node name with any reported issues in the detailed status updates below.

Important Notes

Individual hypervisor issues are not indicative of a location's overall performance. Most incidents remain isolated to specific node(s) without impacting the entire facility.

If you suspect there is an issue and the location is marked as operational, please read this guide.

For detailed information on current or past issues, please scroll down to the "Past Incidents" section to view the status updates for specific nodes.

Past Incidents

29th October 2021

No incidents reported

28th October 2021

Dallas Datacenter DALRYZEN103

We are aware that DALRYZEN103 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

27th October 2021

New York Datacenter NYRYZEN100 (One Ryzen KVM VPS Node in New York)

We are aware that NYRYZEN100 (One KVM VPS Node in New York) is experiencing connectivity issues.

We are currently looking into this node further and will report additional information once available.

UPDATE: This has been resolved after re-seating some hardware components on this server. VM's are in the process of booting back online. If you are still experiencing any issues after a few minutes, please feel free to open a support ticket and we would be happy to assist.

San Jose Datacenter San Jose - Partial Network Outage

We are aware that there is currently a partial network outage in our San Jose datacenter location impacting some routes.

Our network engineering team is currently looking into this further. We will have more information on this shortly.

==UPDATE== This is now resolved. Please open a ticket if you have any questions or if you require any assistance.

26th October 2021

No incidents reported

25th October 2021

Los Angeles DC-02 Partial Network Outage in Los Angeles DC-02

We are aware that some infrastructure hosted within our Los Angeles DC-02 location are experiencing intermittent network connectivity. This is isolated to a portion of servers only.

We will update this incident with additional information once we have a full resolution on this matter. Thank you for your patience.

UPDATE: Network engineers are on-site and actively investigating the issue. We will update this incident once additional information is made available to us.

UPDATE #2: This is now resolved after replacing a failed top of rack switch. If you are still experiencing any issues, please open a support ticket and we'd be happy to assist.