About This Site

To help you better interpret the information presented here, please keep the following in mind:

Defining Hypervisors and Nodes

A hypervisor or node (these terms mean the same) is a single physical server that hosts multiple virtual private servers (VPS).

RackNerd operates hundreds of physical nodes/hypervisors within each datacenter location.

We maintain rigorous standards for our status page updates. Any service disruption, even if limited to a single node among hundreds in a location, is promptly reported on our status page to ensure full transparency.

In our commitment to full transparency, we diligently report all known issues or maintenance activities on this status page, even if it is a scheduled maintenance or a non-customer impacting event. This ensures you have comprehensive, up-to-date information about our infrastructure status at all times.

Interpreting Status Meanings

"Operational": This means all nodes are fully operational. There are no service disruptions on any of the physical servers in the respective location.

"Partial Outage": This typically indicates an issue with one or a small number of hypervisors in a location, not the entire datacenter. 99% of the time, this affects only a single hypervisor/node out of our entire infrastructure in that location. In such a case, most customers in that location are unaffected.

"Major Outage": This rare status indicates an issue affecting the entire location.

For VPS Customers

To find out which node your VPS is on, please watch our YouTube video tutorial by clicking HERE

Compare your node name with any reported issues in the detailed status updates below.

Important Notes

Individual hypervisor issues are not indicative of a location's overall performance. Most incidents remain isolated to specific node(s) without impacting the entire facility.

If you suspect there is an issue and the location is marked as operational, please read this guide.

For detailed information on current or past issues, please scroll down to the "Past Incidents" section to view the status updates for specific nodes.

Past Incidents

19th November 2021

Los Angeles DC-02 LAXSSD6003nerd7DC02

We are aware that LAXSSD6003nerd7DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: Customers on this node have been sent an e-mail with more information regarding this incident. We will be marking this incident as resolved at this time.

18th November 2021

Los Angeles DC-02 LAXSSD5009nerd3DC02

We are aware that LAXSSD5009nerd3DC02 is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved, if you are still experiencing any issues please open a support ticket.

17th November 2021

San Jose Datacenter Outage - SJ113KVM (One KVM VPS Node in San Jose)

We are aware that SJ113KVM (one KVM VPS node in San Jose) is experiencing network connectivity issues. We are currently looking into this node further.

UPDATE: This is now resolved. It was a network glitch specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Maintenance regarding - NYRYZEN104

We will be proceeding with this emergency maintenance making some adjustments to some services on the account since the PDU’s failed.

During this maintenance, access to your VM may be unavailable for up to one hour, though, we will do everything in our power to expedite and restore services as soon as humanly possible.

Upon the completion of this maintenance, we will be posting an update on this status event. Please feel free to open a support ticket in your client area if you have any questions or concerns regarding this emergency maintenance event.

UPDATE: This is now completed, and VM's that reside on this host node is now booting back up.

16th November 2021

Los Angeles DC-02 LAXSSD5008nerd3DC02

We are aware that LAXSSD5008nerd3DC02 is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved, if you are still experiencing any issues please open a support ticket.

15th November 2021

No incidents reported

14th November 2021

Los Angeles DC-02 Outage - LAXSSD5004nerd3DC02 (One KVM VPS Node in Los Angeles )

We are aware that LAXSSD5004nerd3DC02 (one KVM VPS node in Los Angeles ) is experiencing network connectivity issues. We are currently looking into this node further.

UPDATE: This is now resolved. It was a kernel problem specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.