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To help you better interpret the information presented here, please keep the following in mind:

Defining Hypervisors and Nodes

Interpreting Status Meanings

For VPS Customers

Important Notes

Past Incidents

6th February 2022

No incidents reported

5th February 2022

No incidents reported

4th February 2022

New York Datacenter Emergency Maintenance: NYRYZEN103

The following message was just sent out via e-mail to affected customers on the node: NYRYZEN103 (one Ryzen KVM VPS Node in New York):

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Hello,

You are receiving this email because you have one or more VPS hosted on the node: NYRYZEN103.

One of the NVMe's have gone undetected on this server and to prevent any issues in production, we are scheduling an emergency maintenance window for our on-site technicians to physically inspect this server and remedy accordingly.

Affected Node:

NYRYZEN103

Given the nature of the issue, it is in everyone's best interest that we do this as soon as possible, rather than scheduling this for a future date (to avoid the possibility of any major issues/symptoms from developing). We will be proceeding with this task at the earliest availability of the datacenter technicians. At any point within the next 1-2 hours, you may observe up to 30 minutes of downtime to your VM. We will strive to keep downtime to a minimum.

If you have any questions or concerns please create a ticket with our support team.

Thank you, RackNerd Operations

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UPDATE: This maintenance is now completed successfully, VM's are back online and the server is now in good health.

Los Angeles DC-02 DOWN - LAXKVM213nerd3DC02

We are aware that is LAXKVM213nerd3DC02 currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

3rd February 2022

Chicago Datacenter CHI112KVM

We are aware that CHI112KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

2nd February 2022

San Jose Datacenter SJ136KVM

We are aware that SJ136KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

San Jose Datacenter San Jose - Partial Network Outage

We are aware that multiple nodes in Sanjose (SJRYZEN100 , SJ131KVM , SJ129KVM, SJ130KVM, SJ135KVM, SJ140KVM) are experiencing intermittent network connectivity issues. We are currently looking into this node further

UPDATE: There is an emergency upstream maintenance progressing on the mentioned nodes, the nodes will back online after the maintenance window is finished within 1 hour.

UPDATE: All nodes are back online with the exception of node: SJ130KVM. We are currently looking into SJ130KVM further and will have this resolved momentarily.

UPDATE: This is now fully resolved, if you are still experiencing any issues accessing your services in San Jose, please contact us.

Los Angeles DC-02 Network Event - LAXSSD4025nerd6DC02 (One KVM VPS Node in Los Angeles)

We are aware that LAXSSD4025nerd6DC02 (one KVM VPS node in Los Angeles ) is experiencing intermittent network connectivity issues.

We are currently looking into this node further.

UPDATE: We are still working on resolving this and will have an additional update shortly.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.