About This Site

To help you better interpret the information presented here, please keep the following in mind:

Defining Hypervisors and Nodes

A hypervisor or node (these terms mean the same) is a single physical server that hosts multiple virtual private servers (VPS).

RackNerd operates hundreds of physical nodes/hypervisors within each datacenter location.

We maintain rigorous standards for our status page updates. Any service disruption, even if limited to a single node among hundreds in a location, is promptly reported on our status page to ensure full transparency.

In our commitment to full transparency, we diligently report all known issues or maintenance activities on this status page, even if it is a scheduled maintenance or a non-customer impacting event. This ensures you have comprehensive, up-to-date information about our infrastructure status at all times.

Interpreting Status Meanings

"Operational": This means all nodes are fully operational. There are no service disruptions on any of the physical servers in the respective location.

"Partial Outage": This typically indicates an issue with one or a small number of hypervisors in a location, not the entire datacenter. 99% of the time, this affects only a single hypervisor/node out of our entire infrastructure in that location. In such a case, most customers in that location are unaffected.

"Major Outage": This rare status indicates an issue affecting the entire location.

For VPS Customers

To find out which node your VPS is on, please watch our YouTube video tutorial by clicking HERE

Compare your node name with any reported issues in the detailed status updates below.

Important Notes

Individual hypervisor issues are not indicative of a location's overall performance. Most incidents remain isolated to specific node(s) without impacting the entire facility.

If you suspect there is an issue and the location is marked as operational, please read this guide.

For detailed information on current or past issues, please scroll down to the "Past Incidents" section to view the status updates for specific nodes.

Past Incidents

3rd March 2022

No incidents reported

2nd March 2022

New York Datacenter Emergency Maintenance on P48NYKVM

We will be performing an emergency maintenance on P48NYKVM (one KVM VPS node in New York) shortly as we have noticed irregularities in the PSU's on this machine. We will do our best to keep downtime to a minimum and will update this incident once this node is back online.

UPDATE: The emergency maintenance has completed, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

1st March 2022

No incidents reported

28th February 2022

Los Angeles DC-02 Partial Network Incident - Los Angeles Datacenter

We are aware that a portion of nodes (less than 10x VPS nodes) in our Los Angeles DC-02 location is experiencing packet loss.

We're actively looking into this issue and will report back with additional details as soon as possible.

UPDATE: This is now resolved and was narrowed down to a Top of Rack switch related issue which has since been fully corrected. Please open a ticket if you require any further assistance.

New York Datacenter Partial Network Incident - New York Datacenter

We are aware that a portion of our New York datacenter location is experiencing intermittent to no network connectivity.

We're actively looking into this issue and will report back with additional details as soon as possible.

UPDATE: This is now resolved. Please open a ticket if you require any further assistance.

Los Angeles DC-02 OUTAGE - LAXSSD4016nerd6DC02

We are aware that LAXSSD4016nerd6DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter NYRN115KVM (One KVM VPS Node in New York)

We are aware that NYRN115KVM (one KVM VPS node in New York ) is experiencing network connectivity issues. We are currently looking into this node further

UPDATE: This is now resolved. It was a network related problem specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

27th February 2022

No incidents reported

26th February 2022

Seattle Datacenter OUTAGE - SEA103KVM

We are aware that SEA103KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.