All systems are operational

Past Incidents

2nd August 2022

Chicago Datacenter Degraded Drive on CHI119KVM (One KVM VPS Node in Chicago)

Our monitoring has detected that there is a degraded/failed SSD on host node: "CHI119KVM". This has been resulting to unexpected reboots as well as performance degradation for VM's hosted within this specific host node in Chicago.

We are currently working on having an on-site technician replace the failed SSD with a new SSD. We will update this status incident once the degraded drive has been replaced, at which point, the RAID-10 array can rebuild accordingly.

UPDATE: We had replaced the failed SSD however are still showing symptoms of a degraded and unstable RAID array. Please standby while we continue to investigate this issue with the on-site technicians.

UPDATE: We are currently having the RAID array on CHI119KVM rebuild offline, in the interest of data integrity. We will continue to closely monitor the RAID rebuild status.

UPDATE: The RAID array rebuild has failed. We are currently having on-site technicians troubleshoot further and have provided them with clear instructions on how to move forward. Thank you for your patience and please be assured we are doing everything in our power to get this node back to normal operation as soon as possible.

UPDATE: On-site datacenter technicians are working on a RAID card replacement at the moment. We will update once we know more.

UPDATE: The RAID rebuild process is currently ongoing with the new RAID card. It is currently at 21%. We will continue to monitor the status of the RAID rebuild and as soon as it finishes, we will boot the server back online to production.

UPDATE: The RAID array rebuild is currently at 24%. We will continue to monitor the status of this rebuild and provide additional updates once available.

UPDATE: The RAID array rebuild is currently at 27%. We will continue to monitor the status of this rebuild and provide additional updates once available.

UPDATE: The RAID array rebuild is currently at 32%. We will continue to monitor the status of this rebuild and provide additional updates once available.

UPDATE: The RAID array rebuild is currently at 37%. We will continue to monitor the status of this rebuild and provide additional updates once available.

UPDATE: The RAID array rebuild is currently at 40%. We will continue to monitor the status of this rebuild and provide additional updates once available.

UPDATE: The RAID array rebuild is currently at 45%. We will continue to monitor the status of this rebuild and provide additional updates once available.

UPDATE: The RAID rebuild was ultimately not successful and did not move past 45% even after an extended period of time. This could be due to incomplete or unavailable RAID metadata. We are going to go with plan B, which is to migrate the VM's to another hypervisor/host node. We will begin working on VM migrations today.

You will know the migration is done by logging into the SolusVM VPS Control Panel, which will tell you what node your VPS is on. Once it says a node name that is not CHI119KVM, it will mean that your VPS is deployed on the new host node already.

If any action is required from your end, you will receive an e-mail notification from us. Please keep an eye out for your e-mail for any communication from us, if any.

UPDATE: We will be closing this incident out because we are working on Plan B, as described in the above update. If anyone has any questions - please feel free to reach out to us. We will reach out to you via e-mail if any action is required from your end.

Strasbourg Datacenter FR1000(One Shared/Reseller Hosting Server in France)

We are aware that FR1000 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Chicago Datacenter OUTAGE - CHI101KVM CHI126KVM CHIRYZEN100

We are aware that CHI101KVM, CHI126KVM, and CHIRYZEN100 KVM VPS nodes are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter NYRYZEN106

We are aware that NYRYZEN106 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

San Jose Datacenter SJ141KVM

We are aware that SJ141KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

1st August 2022

Chicago Datacenter Partial Network Outage in Chicago

We are aware of that there is a partial network outage impacting some cabinets in our Chicago datacenter location.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: There was a switch related issue which has now been corrected. Services in this location are now fully restored. Please feel free to open a support ticket if you are still experiencing issues, or if you have any questions.

31st July 2022

New York Datacenter Outage - NYRN102KVM

We are aware that NYRN102KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Seattle Datacenter OUTAGE - SEARYZEN100

We are aware that SEARYZEN100 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

30th July 2022

No incidents reported

29th July 2022

Atlanta Datacenter Outage - ATL102KVM (One KVM VPS Node in Atlanta )

We are aware that ATL102KVM (one KVM VPS node in Atlanta ) is experiencing network connectivity issues. We are currently looking into this node further.

UPDATE: This is now resolved. It was a network related problem specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

28th July 2022

Los Angeles DC-02 Outage - LAXSSD5006nerd3DC02

We are aware that LAXSSD5006nerd3DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.