Past Incidents

We are aware that FR1000 Shared Hosting server is experiencing network connectivity issues. We are currently looking into this node further.

UPDATE: This is now resolved. It was a network related problem specific to the shared server. The server is back online and running fine now. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that CHIRYZEN103 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that fiber10 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: The server needed to run a FSCK check, this has been completed and the server is now back online.

The below maintenance window was scheduled previously, and notification was sent via e-mail to all CHIRYZEN103 customers. This maintenance will be happening today, 9/13/2022.

UPDATE: This scheduled maintenance is about to commence. We will update this status incident as resolved once the maintenance is completed.

UPDATE: This maintenance is now complete and VM's are now back online. If you have any questions please feel free to open a support ticket and we'd be happy to help.

COPY OF SCHEDULED MAINTENANCE E-MAIL BELOW:

START/END DATE: Sept/13/22-Sept/13/22 START TIME: 4:00 PM Central Time ESTIMATED END TIME: 6:00 PM Central Time

Hello,

As a result of the recent unexpected shutdowns experienced on the host node CHIRYZEN103, on-site datacenter engineers will be performing maintenance event on this host node.

SERVICE: During the maintenance window, CHIRYZEN103 will be un-racked from the datacenter floor, moved to the datacenter work bench, and diagnostic testing will be run to ensure the integrity of hardware components on the server. If any failed pieces of hardware components are identified during the diagnostics testing, we will replace the failed piece of hardware component immediately and re-rack the server back on the datacenter floor. We will also be re-applying CPU thermal paste during this maintenance event.

IMPACT OF WORK: We expect the total downtime to be approximately 1 hour, though it could run on slighlty longer if the diagnostics take a bit longer to run. We will do everything we can to keep downtime to a minimum.

IMPACTED NODE:

CHIRYZEN103 If you have any questions or concerns, please create a support ticket from within your client area and we'd be happy to assist.

Regards,

RackNerd Support

We are aware that SJ152KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

The below maintenance window was scheduled and sent last week via e-mail to all SJ118KVM, SJ120KVM, SJ122KVM, SJ123KVM customers. When this maintenance is active between the window of 11 AM to 12 PM Pacific today, we will be moving this incident status to open.

UPDATE: Maintenance will be beginning at 11 AM Pacific. We will update this status incident once the maintenance is completed.

UPDATE: This maintenance window is now completed. We will now be closing out this status incident as resolved. If you have any questions or if your VM is still inaccessible, please open a support ticket and we'd be happy to assist you.

COPY OF SCHEDULED MAINTENANCE E-MAIL BELOW:

START/END DATE: Sept/13/22-Sept/13/22 START TIME: 11:00 AM Pacific Time ESTIMATED END TIME: 12:00 PM Pacific Time

Hello,

Engineers will be performing maintenance on a power circuit at the San Jose datacenter.

SERVICE: The circuit needs preventative work performed to avoid a potential failure scenario in which some devices could lose power unexpectedly.

IMPACT OF WORK: During this time frame, the devices listed below will be powered off and then powered back on as the circuit maintenance is completed. We expect the total downtime of each node to be approximately 45-60 minutes.

IMPACTED NODES:

SJ118KVM SJ120KVM SJ122KVM SJ123KVM If you have any questions or concerns, please create a support ticket from within your client area and we'd be happy to assist.

Regards,

RackNerd Support

We are aware that CHIRYZEN103 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.