All systems are operational

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To help you better interpret the information presented here, please keep the following in mind:

Defining Hypervisors and Nodes

Interpreting Status Meanings

For VPS Customers

Important Notes

Past Incidents

19th October 2022

Dallas Datacenter DAL123KVM (One KVM VPS Node in Dallas )

We are aware that DAL123KVM (one KVM VPS node in Dallas ) is experiencing network connectivity issues. We are currently looking into this node further.

UPDATE: This is now resolved. It was a network glitch specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

San Jose Datacenter Outage - SJ106KVM (One KVM VPS Node in San Jose)

We are aware that SJ106KVM (one KVM VPS node in San Jose) is experiencing network connectivity issues. We are currently looking into this node further.

UPDATE: This is now resolved. It was a network-related problem specific to this host node only, all VMs are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

18th October 2022

Los Angeles DC-02 OUTAGE - LAXSSD4018nerd6DC02

We are aware that LAXSSD4018nerd6DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

17th October 2022

San Jose Datacenter Outage - SJ123KVM

We are aware that SJ123KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Frankfurt Datacenter Outage - DE2000 (One Shared/Reseller Hosting Server in Frankfurt)

We are aware that one of our Shared/Reseller Hosting Servers in Frankfurt (DE2000) is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Los Angeles DC-02 OUTAGE - LAXSSD5007nerd3DC02

We are aware that LAXSSD5007nerd3DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

16th October 2022

No incidents reported

15th October 2022

No incidents reported

14th October 2022

Los Angeles DC-02 Regarding LAXSSD4009nerd6DC02 (One KVM VPS Node in Los Angeles)

We are aware that LAXSSD4009nerd6DC02 (one KVM VPS node in Los Angeles DC-02) is currently inaccessible. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: On-site technicians are still running diagnostics on LAXSSD4009nerd6DC02. Thank you for your patience.

UPDATE: After diagnostics we believe this issue may have been as a result of a failed Hardware RAID controller itself. We have replaced the Hardware RAID controller on this server and we are currently performing an offline RAID array rebuild.

The RAID rebuild is currently at 6%.

UPDATE: The RAID rebuild is currently at 11%.

UPDATE: Great news, the RAID rebuild completed successfully without any errors, and VM's on LAXSSD4009nerd6DC02 are now responsive again. If you are still experiencing any issues, feel free to contact us.