Some systems are experiencing issues

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To help you better interpret the information presented here, please keep the following in mind:

Defining Hypervisors and Nodes

Interpreting Status Meanings

For VPS Customers

Important Notes

Past Incidents

27th December 2022

Los Angeles DC-02 OUTAGE - LAXSSD4009nerd6DC02

We are aware that LAXSSD4009nerd6DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

San Jose Datacenter SJ172KVM and SJ163KVM (Two KVM VPS Nodes in San Jose)

SJ172KVM and SJ163KVM will be going offline at 11 AM Pacific for scheduled maintenance. Affected customers were sent an email in advance (last week) with this maintenance timeframe and details.

We will update this status incident once the maintenance is completed.

UPDATE: This maintenance is now completed. We will be closing out this incident now.

Miami Datacenter Outage - MIA1000 Shared Hosting Server

We are aware that MIA1000 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Los Angeles DC-02 Outage - Multiple LA nodes down

We are aware that Multiple LA nodes ( LAXSSD1040nerd2DC02, LAXSSD990nerd2DC02, LAXSSD1050nerd2DC02, LAXSSD850nerd2DC02, LAXSSD1150nerd2DC02, LAXSSD910nerd2DC02, LAXSSD1080nerd2DC02, LAXSSD920nerd2DC02, LAXSSD1070nerd2DC02, LAXSSD7004nerd2DC02) are experiencing network connectivity issues. We are currently looking into this node further.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

26th December 2022

Los Angeles DC-02 HIGH PACKET LOSS - LAXKVM301nerd5DC02, LAXKVM319nerd5DC02, LAXSSD2000nerd5DC02 LAXKVM303nerd5DC02

We are aware that LAXKVM301nerd5DC02. LAXKVM319nerd5DC02 LAXSSD2000nerd5DC02 LAXKVM303nerd5DC02 is currently experiencing a high packet loss issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

25th December 2022

Dallas Datacenter OUTAGE - DAL128KVM

We are aware that DAL128KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

24th December 2022

No incidents reported

23rd December 2022

Los Angeles DC-02 Outage - Fiber10 Shared Hosting Server

We are aware that fiber10 Shared Hosting Server is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter OUTAGE - NYRN135KVM

We are aware that NYRN135KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This node requires further physical investigation by an on-site datacenter technician. This could take a while before a full resolution is concluded, due to the weather-related State of Emergency issued in the Buffalo, NY area. We sincerely appreciate your patience during this time.

UPDATE: As a faster resolution path, we are currently working towards migrating VM's to another healthy host node. Your data and VPS IP address will remain intact, though you may notice up to 30 minutes of downtime while your VM migrates. You will know the migration is done by logging into the SolusVM VPS Control Panel, which will tell you what node your VPS is on. Once it says a node name that is not NYRN135KVM, it will mean that your VPS has been successfully migrated and booted up to the new host node already.

If any action is required from your end, you will receive an e-mail notification from us.

We will be closing this incident out but we are working on migrations, if anyone has any questions regarding the migration please feel free to reach out to us.

Los Angeles DC-02 High packet loss - LAXSSD106nerd1DC02 LAXKVM307nerd5DC02 LAXKVM319nerd5DC02 and with a few LA DC-02 host-nodes

We are aware that LAXSSD106nerd1DC02 LAXKVM307nerd5DC02 LAXKVM319nerd5DC02 and with a few LA DC-02 nodes is currently experiencing a packet loss We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Los Angeles DC-02 Outage - LAXKVM303nerd5DC02

We are aware that LAXKVM303nerd5DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

22nd December 2022

New York Datacenter OUTAGE - NYRN126KVM

We are aware that NYRN126KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.