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Important Notes

Past Incidents

18th February 2023

Dallas Datacenter Outage - DAL112KVM

We are aware that DAL112KVM is again experiencing some issues and has lost remote access.

We apologize for the repeat issues with this node and are committed to getting to the bottom of this issue.

We are currently investigating into this node further with datacenter remote hands, and will provide additional updates on this matter once we have more information.

UPDATE: Due to the continued unexpected shutdowns we are experiencing with this server, we are having datacenter remote hands proceed with replacing the motherboard on this server. We will update once additional information is available.

UPDATE: We received an update from remote hands that they will be beginning work on this motherboard replacement shortly. Thank you for your patience.

UPDATE: This motherboard replacement is now completed and services are back to normal operation. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

17th February 2023

Dallas Datacenter Outage - DAL112KVM

We are aware that DAL112KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: The server is powered on but it is not outputting any video using a crash cart. On-site datacenter technicians are currently troubleshooting further.

UPDATE: We are still in the process of troubleshooting this and understand the severity of the situation. Thank you for your patience and understanding.

UPDATE: We are making progress on this matter and should have a resolution shortly.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Seattle Datacenter Outage - SEA109KVM (One KVM VPS Node in Seattle )

We are aware that SEA109KVM (one KVM VPS node in Seattle ) is experiencing network connectivity issues. We are currently looking into this node further.

UPDATE: This is now resolved. It was a network glitch specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

16th February 2023

Los Angeles DC-02 Outage- LAXSSD2000nerd5DC02

We are aware that LAXSSD2000nerd5DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Los Angeles DC-02 Outage- LAXSSD2000nerd5DC02

We are aware that LAXSSD2000nerd5DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Dallas Datacenter OUTAGE - Multiple node down in Dallas

We are aware of a partial network outage impacting several nodes in Dallas and are currently investigating further. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

15th February 2023

Miami Datacenter Outage- MIA1000

We are aware that MIA1000 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Seattle Datacenter Outage- SEA105KVM

We are aware that SEA105KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Singapore Datacenter OUTAGE - SG2000 Shared Hosting Server

We are aware that SG2000 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter OUTAGE - NYRN132KVM

We are aware that NYRN132KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter OUTAGE - NYRN136KVM and NYRN131KVM

We are aware that NYRN136KVM and NYRN131KVM are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

NYRN131KVM - This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

NYRN13K6KVM - This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

14th February 2023

Frankfurt Datacenter OUTAGE - DE2000 Shared Hosting Server

We are aware that DE2000 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter Outage - NYRN142KVM

We are aware that NYRN142KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

13th February 2023

No incidents reported