All systems are operational

About This Site

To help you better interpret the information presented here, please keep the following in mind:

Defining Hypervisors and Nodes

A hypervisor or node (these terms mean the same) is a single physical server that hosts multiple virtual private servers (VPS).
RackNerd operates hundreds of physical nodes/hypervisors within each datacenter location.
We maintain rigorous standards for our status page updates. Any service disruption, even if limited to a single node among hundreds in a location, is promptly reported on our status page to ensure full transparency.
In our commitment to full transparency, we diligently report all known issues or maintenance activities on this status page, even if it is a scheduled maintenance or a non-customer impacting event. This ensures you have comprehensive, up-to-date information about our infrastructure status at all times.

Interpreting Status Meanings

"Operational": This means all nodes are fully operational. There are no service disruptions on any of the physical servers in the respective location.
"Partial Outage": This typically indicates an issue with one or a small number of hypervisors in a location, not the entire datacenter. 99% of the time, this affects only a single hypervisor/node out of our entire infrastructure in that location. In such a case, most customers in that location are unaffected.
"Major Outage": This rare status indicates an issue affecting the entire location.

For VPS Customers

To find out which node your VPS is on, please watch our YouTube video tutorial by clicking HERE
Compare your node name with any reported issues in the detailed status updates below.

Important Notes

Individual hypervisor issues are not indicative of a location's overall performance. Most incidents remain isolated to specific node(s) without impacting the entire facility.
If you suspect there is an issue and the location is marked as operational, please read this guide.
For detailed information on current or past issues, please scroll down to the "Past Incidents" section to view the status updates for specific nodes.

North America

Los Angeles DC-02

Operational

Los Angeles DC-03

Operational

Utah Datacenter

Operational

San Jose Datacenter

Operational

Seattle Datacenter

Operational

Chicago Datacenter

Operational

Dallas Datacenter

Operational

New York Datacenter

Operational

New Jersey Datacenter

Operational

Atlanta Datacenter

Operational

Tampa Datacenter

Operational

Ashburn Datacenter

Operational

Montreal Datacenter

Operational

Miami Datacenter

Operational

Europe

London Datacenter

Operational

Amsterdam Datacenter

Operational

Frankfurt Datacenter

Operational

Strasbourg Datacenter

Operational

Dublin Datacenter

Operational

Asia

Singapore Datacenter

Operational

Past Incidents

11th April 2023

Ashburn Datacenter OUTAGE - ASH100KVM

We are aware that ASH100KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: We are still working on this.

UPDATE: We are still troubleshooting the root cause of the instability issues with this host node. We are working closely with the datacenter engineers on the ground and will provide additional updates once available.

UPDATE: We are still running through some troubleshooting procedures. During this time, you may notice intermittent connectivity to your VM hosted on ASH100KVM.

UPDATE: We are continuing to monitor this server closely. Services are online and accessible at this time, but you may notice intermittent connectivity.

UPDATE: Services have been stable for the past 12 hours and counting, we are continuing to monitor this server closely and will move this status incident to "Watching" status for now.

UPDATE: We have sent an email to all ASH100KVM customers with regards to a scheduled maintenance window for replacing various hardware components within this physical server in order to ensure the long-term stability of this server. That will occur at 2 PM Eastern on April 13th, 2023. In the meantime, we are continuing to monitor this server closely. Thank you.

UPDATE: We are still working on this maintenance window.

UPDATE: While VPS's hosted on ASH100KVM are currently online, a permanent resolution path is being put in place to ensure long-term stability, and customers on ASH100KVM will be sent an email with more detailed information within the next 24 hours. If you have a VPS service hosted on this host node, please keep an eye out from an e-mail from us, and you will be receiving it in your inbox within the next 24 hrs or less. The email will originate from [email protected] (be sure to keep an eye on your junk folder too). Because of the permanent resolution path we are putting in place, we will be marking this status incident as resolved. Once again, just keep an eye out for an email from us, within the next 24 hours or less.

By the way, the email we will send to you will also include compensation details (we will be compensating all affected services).

10th April 2023

No incidents reported

9th April 2023

Strasbourg Datacenter OUTAGE - FR1000

We are aware that the node FR1000 currently experiencing connectivity issues. We are currently looking into this nodes further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Miami Datacenter OUTAGE - MIA1000 (One Shared/Reseller Hosting Server in Miami)

We are aware that MIA1000 (One Shared/Reseller Hosting Server in Miami) is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Ashburn Datacenter OUTAGE - ASH100KVM

We are aware that ASH100KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Strasbourg Datacenter OUTAGE - FR1000 (One Shared/Reseller Hosting Server in Strasbourg)

We are aware that FR1000 (One Shared/Reseller Hosting Server in Strasbourg) is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

8th April 2023

Dallas Datacenter OUTAGE - DAL115KVM

We are aware that DAL115KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Ashburn Datacenter OUTAGE - ASH100KVM

We are aware that ASH100KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Dallas Datacenter OUTAGE - DAL115KVM

We are aware that DAL115KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Strasbourg Datacenter OUTAGE - FR1000 Shared Hosting Server

We are aware that FR1000 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

7th April 2023

Ashburn Datacenter OUTAGE - ASH100KVM

We are aware that ASH100KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: Server connectivity has been restored, though we are currently troubleshooting a possible hardware issue with this server. Please standby for further updates.

UPDATE: A motherboard replacement has been scheduled to occur today. Existing customers were sent an e-mail with more information. We will update this status incident once this is completed.

UPDATE: Maintenance is ongoing now.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Los Angeles DC-02 Outage - LAXSSD2001nerd5DC02

We are aware that LAXSSD2001nerd5DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

6th April 2023

New York Datacenter Outage - NYRN115KVM

We are aware that NYRN115KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.