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To help you better interpret the information presented here, please keep the following in mind:

Defining Hypervisors and Nodes

Interpreting Status Meanings

For VPS Customers

Important Notes

Past Incidents

9th October 2023

Los Angeles DC-02 Los Angeles DC-02 - Partial Network Outage

We are aware of a partial network outage impacting our Los Angeles DC-02 location.

Network engineers at the upstream are currently looking into this and we will update this status incident once we have more information available.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

San Jose Datacenter OUTAGE - SJ135KVM

We are aware that SJ135KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Seattle Datacenter OUTAGE - SEA109KVM

We are aware that SEA109KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

8th October 2023

Los Angeles DC-02 OUTAGE - fiber8 Shared Hosting Server

We are aware that fiber8 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter OUTAGE - NYRN101KVM

We are aware that NYRN101KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Dallas Datacenter OUTAGE - DAL108KVM

We are aware that DAL108KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

7th October 2023

Atlanta Datacenter Atlanta - Partial Outage

We are investigating a partial outage in our Atlanta datacenter location. We will update this incident with additional information once available.

UPDATE: This looks to be impacting only one of our cabinets in this location (Rack 5.3.15) -- in this cabinet, the following host nodes are impacted: ATL100KVM, ATLRYZEN103, ATL132KVM, ATL116KVM, ATL104KVM, ATLRYZEN101, ATL135KVM, ATL129KVM, and ATL108KVM

We are currently awaiting feedback from the remote hands team for further feedback on this. We appreciate your patience and will post another update once available.

UPDATE: We received a response from the datacenter team just now that they are working on this rack at this time. We believe the outage at this time to be PDU/power related. We hope to have this resolved very soon and we will update once we have additional information on this matter.

UPDATE: Good news that the following host-nodes are back online – ATLRYZEN103 ATL132KVM ATL104KVM ATL135KVM ATL108KVM – Please standby for further updates on the status of the rest of the nodes in outage.

UPDATE: This particular host-node is back online at the moment - ATLRYZEN101 - We will update this incident with additional information once available.

UPDATE: Except this particular host-node - ATL116KVM , all other nodes are back online. We would resolve the pending node in outage shortly. Please standby for further updates on the status of the node in outage.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter OUTAGE -NEW YORK - NYRN194KVM NYRN193KVM NYRN154KVM

We are aware that NYRN194KVM NYRN193KVM NYRN154KVM host-nodes from our New York server location are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

6th October 2023

No incidents reported

5th October 2023

No incidents reported

4th October 2023

San Jose Datacenter OUTAGE - SJ201KVM

We are aware that SJ201KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.