Some systems are experiencing issues

About This Site

To help you better interpret the information presented here, please keep the following in mind:

Defining Hypervisors and Nodes

Interpreting Status Meanings

For VPS Customers

Important Notes

Past Incidents

30th November 2023

New York Datacenter OUTAGE - NYRN112KVM

We are aware that NYRN112KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

29th November 2023

Miami Datacenter OUTAGE - MIA3000 Shared hosting server

We are aware that MIA3000 Shared hosting server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This server appears to be under a DDoS attack. We have enabled advanced mitigation to mitigate the attack, and websites are loading at this time. Please note that you may experience false positives from third party monitoring services during this time due to enhanced mitigation measures in place.

UPDATE: This is now fully resolved and attack has been fully mitigated.

San Jose Datacenter OUTAGE - SJ198KVM

We are aware that SJ198KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter OUTAGE - NYRN217KVM

We are aware that NYRN217KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

28th November 2023

Chicago Datacenter CHI112KVM

We are aware that CHI112KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Dallas Datacenter DAL111KVM

We are aware that DAL111KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter OUTAGE - 7950XNY201

We are aware that 7950XNY201 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Chicago Datacenter OUTAGE - CHI117KVM

We are aware that CHI117KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

27th November 2023

Dallas Datacenter OUTAGE - DAL126KVM

We are aware that DAL126KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

[SCHEDULED MAINTENANCE] Backend Related Improvements -- NON CLIENT IMPACTING

RackNerd's Website and Client Portal will be undergoing scheduled maintenance for backend related improvements at the following timeframe:

Maintenance Start Date: November 28, 2023

Maintenance Start Time: 10:30 AM PST

Maintenance End Time: 11:00 AM PST

Affected Services: RackNerd Website & RackNerd Client Portal

Scope of Work: We will be implementing backend related improvements/updates to the above services. The frontend of our website and the client area portal may be unavailable for up to 30 minutes during this time.

Client servers will not be affected, and will remain online.

If you require assistance during this maintenance timeframe, please e-mail us at [email protected], or submit a support ticket in our client area after the maintenance window is completed.

We will be moving this status incident to active once the maintenance window commences.

UPDATE: This maintenance is about to commence. We will share another update once this is completed.

UPDATE #2: This maintenance is now completed, and our website and client portals are now available again. We will be closing out this status incident as resolved now. Feel free to open a support ticket if you have any questions.

26th November 2023

New York Datacenter OUTAGE - NYRYZEN101

We are aware that NYRYZEN101 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

25th November 2023

New York Datacenter OUTAGE - 7950XNY205

We are aware that 7950XNY205 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Chicago Datacenter OUTAGE - CHI115KVM

We are aware that CHI115KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter OUTAGE - NYRN101KVM

We are aware that NYRN101KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter OUTAGE - 7950XNY203

We are aware that 7950XNY203 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.