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Important Notes

Past Incidents

8th December 2023

No incidents reported

7th December 2023

Strasbourg Datacenter Partial Network Outage - France Nodes

We are aware of a partial network outage in our France datacenter location. Please standby while we look into this further, we will share additional updates once available.

UPDATE: The temporary routing issue has now been fully resolved and services are now stable. We apologize for the inconvenience this slight blip may have caused. If you are still experiencing any issues, feel free to reach out to us and we'd be happy to help.

Strasbourg Datacenter OUTAGE - FR102KVM

We are aware that FR102KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Seattle Datacenter OUTAGE - SEA118KVM

We are aware that SEA118KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

6th December 2023

San Jose Datacenter OUTAGE - SJ177KVM

We are aware that SJ177KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

5th December 2023

Seattle Datacenter OUTAGE - SEA105KVM

We are aware that SEA105KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

4th December 2023

Singapore Datacenter Scheduled Maintenance - Singapore Datacenter

A scheduled maintenance window event is currently ongoing for our Singapore datacenter location. Affected clients were sent an e-mail notification regarding this scheduled maintenance event earlier along with full details.

This maintenance is now in progress, and being actively worked on. We will provide additional updates within this status incident once available. Thank you.

UPDATE: This is still actively being worked on. We will continue to share additional updates within this status incident once we know more information.

UPDATE: Everything is moving along at a good pace and we are on track for this to be completed before the original maintenance end time. We will continue to share additional updates within this status incident once more info is available. Thank you for your patience!

UPDATE: Servers have been successfully transported safely to the new Singapore facility. We will share additional updates once available.

UPDATE: sg3000 - We have completed the maintenance for this node. Please standby for further updates for the remaining servers.

UPDATE: At this stage, all servers have been successfully racked at the new facility, and we're currently in the process of configuring the networking aspect of things. We are nearing the finish line of the maintenance window here and we appreciate your patience. Once we have additional details or information to share, we will be sure to do so within this status page incident.

UPDATE: The maintenance was completed as of approximately two hours ago and things have been stable since, we will be closing out this status incident as resolved now.

Los Angeles DC-02 OUTAGE - LAXSSD3002nerd3DC02

We are aware that LAXSSD3002nerd3DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Los Angeles DC-02 OUTAGE - LAXSSD3016nerd3DC02

We are aware that LAXSSD3016nerd3DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Los Angeles DC-02 OUTAGE - FIBER6 Shared Hosting Server

We are aware that FIBER6 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.