All systems are operational

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To help you better interpret the information presented here, please keep the following in mind:

Defining Hypervisors and Nodes

Interpreting Status Meanings

For VPS Customers

Important Notes

Past Incidents

21st January 2024

San Jose Datacenter OUTAGE - SJ136KVM

We are aware that SJ136KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

20th January 2024

Chicago Datacenter OUTAGE - CHI114KVM

We are aware that CHI114KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

San Jose Datacenter OUTAGE -SJ142KVM

We are aware that SJ142KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is still being actively troubleshooted, it appears to be a hardware issue.

UPDATE: We are replacing the affected hardware of the server. It will be back online shortly.

UPDATE: Remote hands in San Jose is still working on this. We will update once they provide us with additional information.

UPDATE: We've implemented a temporary solution to get VM's back online at this time. A permanent fix is in the works.

19th January 2024

San Jose Datacenter Outage - SJ144KVM

We are aware that SJ144KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter outage - 7950XNY206

We are aware that 7950XNY206 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: 7950XNY206 will be going offline for at least the next 1-2 hours, it appears this particular host node is continuing to give us trouble and we are going to work on additional/further troubleshooting to attempt to find a permanent resolution for the issues with this host node. Thank you for your patience and we will share additional updates once available.

UPDATE: We are nearing a resolution here, please standby.

UPDATE: We've replaced several hardware components within this server that we believe to have been problematic in our findings. This host node is now back online and VM's should now be accessible. We will continue monitoring closely to ensure the stability of this host node.

Miami Datacenter OUTAGE - MIA1000 Shared Hosting Server

We are aware that MIA1000 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter OUTAGE - NYRN103KVM

We are aware that NYRN103KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

18th January 2024

Singapore Datacenter Singapore Incident

We are aware that there is currently a partial network outage in our Singapore datacenter location impacting some routes. Our network engineering team is currently looking into this further. We will have more information on this shortly.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter OUTAGE - 7950XNY206

We are aware that 7950XNY206 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

17th January 2024

Atlanta Datacenter Outage - ATL109KVM

We are aware that ATL109KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter outage - 7950XNY206

We are aware that 7950XNY206 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: We are working on troubleshooting the hardware issues on this server with the goal to implement a permanent resolution. We sincerely apologize for the recent issues of this host node.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter Outage - NYRYZEN101

We are aware that NYRYZEN101 is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Los Angeles DC-02 OUTAGE - fiber9 Shared Hosting Server

We are aware that fiber9 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter OUTAGE - 7950XNY206

We are aware that 7950XNY206 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

16th January 2024

Dallas Datacenter Outage - DALRYZEN102

We are aware that DALRYZEN102 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Seattle Datacenter outage - SEA128KVM

We are aware that SEA128KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.