To help you better interpret the information presented here, please keep the following in mind:
Defining Hypervisors and Nodes
- A hypervisor or node (these terms mean the same) is a single physical server that hosts multiple virtual private servers (VPS).
- RackNerd operates hundreds, and in some cases, thousands of physical nodes/hypervisors within each datacenter location.
- We maintain rigorous standards for our status page updates. Any service disruption, even if limited to a single node among thousands in a location, is promptly reported on our status page to ensure full transparency.
- In our commitment to full transparency, we diligently report all known issues or maintenance activities on this status page, even if it is a scheduled maintenance or a non-customer impacting event. This ensures you have comprehensive, up-to-date information about our infrastructure status at all times.
Interpreting Status Meanings
- "Operational": This means all nodes are fully operational. There are no service disruptions on any of the physical servers in the respective location.
- "Partial Outage": This typically indicates an issue with one or a small number of hypervisors in a location, not the entire datacenter. 99% of the time, this affects only a single hypervisor/node out of our entire infrastructure in that location. In such a case, most customers in that location are unaffected.
- "Major Outage": This rare status indicates an issue affecting the entire location.
For VPS Customers
- To find out which node your VPS is on, please watch our YouTube video tutorial by clicking HERE
- Compare your node name with any reported issues in the detailed status updates below.
Important Notes
- Individual hypervisor issues are not indicative of a location's overall performance. Most incidents remain isolated to specific node(s) without impacting the entire facility.
- If you suspect there is an issue and the location is marked as operational, please read this guide.
- For detailed information on current or past issues, please scroll down to the "Past Incidents" section to view the status updates for specific nodes.