To help you better interpret the information presented here, please keep the following in mind:

Defining Hypervisors and Nodes

Interpreting Status Meanings

For VPS Customers

Important Notes

All systems are operational

Past Incidents

1st October 2024

Atlanta Datacenter OUTAGE - ATL116KVM

We are aware that ATL116KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Miami Datacenter Outage - Mia1000 Shared Hosting Server

We are aware that Mia1000 Shared Hosting Server is currently experiencing connectivity issues.

We are currently looking into this server further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter Scheduled Maintenance: NYRN244KVM NYRN243KVM NYRN246KVM NYRN245KVM

A scheduled maintenance window event is currently ongoing within one of our cabinets in our New York datacenter, which impacts 4x physical hypervisors in this location (NYRN244KVM -NYRN243KVM NYRN246KVM NYRN245KVM). Affected clients were sent an e-mail notification regarding this scheduled maintenance event earlier along with full details.

This maintenance is now in progress, and being actively worked on. We will update this status incident once fully resolved.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

30th September 2024

No incidents reported

29th September 2024

Atlanta Datacenter Outage - ATL141KVM

We are aware that ATL141KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Los Angeles DC-02 Packet Loss with LAXSSD4017nerd6DC02 and LAXSSD4018nerd6DC02

We are aware that two of our nodes in Los Angeles DC-02 (LAXSSD4017nerd6DC02 and LAXSSD4018nerd6DC02) are currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: Both of these nodes are online and accessible, though we're still investigating with our upstream provider regarding the small/intermittent packet loss these nodes are experiencing on certain routes.

UPDATE: The situation has improved, and services should be functional at this time. We are continuing to monitor and refine as needed to ensure ongoing stability.

Chicago Datacenter OUTAGE - 7950XCHI302

We are aware that 7950XCHI302 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Chicago Datacenter Outage - CHI108KVM

We are aware that CHI108KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

28th September 2024

Chicago Datacenter Outage - CHI114KVM

We are aware that CHI114KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

UPDATE: It's down once again. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: It has been resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Seattle Datacenter OUTAGE - SEA137KVM

We are aware that SEA137KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

27th September 2024

San Jose Datacenter OUTAGE-SJ126KVM

We are aware that SJ126KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter OUTAGE - NYRN173KVM

We are aware that NYRN173KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter Outage - NYRN110KVM

We are aware that NYRN110KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: We are still working on this node and will update once we have more information.

UPDATE: The issue is still being actively investigated the on-site datacenter technicians. We will post an additional update once available.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Chicago Datacenter OUTAGE - 7950XCHI301

We are aware that 7950XCHI301 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

26th September 2024

Chicago Datacenter Outage - CHI117KVM

We are aware that CHI117KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.