All systems are operational

About This Site

To help you better interpret the information presented here, please keep the following in mind:

Defining Hypervisors and Nodes

A hypervisor or node (these terms mean the same) is a single physical server that hosts multiple virtual private servers (VPS).
RackNerd operates hundreds of physical nodes/hypervisors within each datacenter location.
We maintain rigorous standards for our status page updates. Any service disruption, even if limited to a single node among hundreds in a location, is promptly reported on our status page to ensure full transparency.
In our commitment to full transparency, we diligently report all known issues or maintenance activities on this status page, even if it is a scheduled maintenance or a non-customer impacting event. This ensures you have comprehensive, up-to-date information about our infrastructure status at all times.

Interpreting Status Meanings

"Operational": This means all nodes are fully operational. There are no service disruptions on any of the physical servers in the respective location.
"Partial Outage": This typically indicates an issue with one or a small number of hypervisors in a location, not the entire datacenter. 99% of the time, this affects only a single hypervisor/node out of our entire infrastructure in that location. In such a case, most customers in that location are unaffected.
"Major Outage": This rare status indicates an issue affecting the entire location.

For VPS Customers

To find out which node your VPS is on, please watch our YouTube video tutorial by clicking HERE
Compare your node name with any reported issues in the detailed status updates below.

Important Notes

Individual hypervisor issues are not indicative of a location's overall performance. Most incidents remain isolated to specific node(s) without impacting the entire facility.
If you suspect there is an issue and the location is marked as operational, please read this guide.
For detailed information on current or past issues, please scroll down to the "Past Incidents" section to view the status updates for specific nodes.

North America

Los Angeles DC-02

Operational

Los Angeles DC-03

Operational

Utah Datacenter

Operational

San Jose Datacenter

Operational

Seattle Datacenter

Operational

Chicago Datacenter

Operational

Dallas Datacenter

Operational

New York Datacenter

Operational

New Jersey Datacenter

Operational

Atlanta Datacenter

Operational

Tampa Datacenter

Operational

Ashburn Datacenter

Operational

Montreal Datacenter

Operational

Miami Datacenter

Operational

Europe

London Datacenter

Operational

Amsterdam Datacenter

Operational

Frankfurt Datacenter

Operational

Strasbourg Datacenter

Operational

Dublin Datacenter

Operational

Asia

Singapore Datacenter

Operational

Past Incidents

25th November 2024

New York Datacenter OUTAGE - NYRN148KVM

We are aware that NYRN148KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: We are still working on diagnosing the hardware problem with this node with the datacenter remote hands team. We will update once additional information is available. Thank you for your continued patience and we hope to have this resolved as soon as possible.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Strasbourg Datacenter OUTAGE - FR117nerd3KVM

We are aware that FR117nerd3KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter OUTAGE - NYRN148KVM

We are aware that NYRN148KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

24th November 2024

New York Datacenter OUTAGE - NYRN200KVM

We are aware that NYRN200KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

San Jose Datacenter OUTAGE - SJ119KVM

We are aware that SJ119KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

23rd November 2024

Chicago Datacenter OUTAGE - CHI153KVM

We are aware that CHI153KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Los Angeles DC-02 OUTAGE - Fiber11 (One Shared/Reseller Hosting Server in Los Angeles)

The server itself is up, but we’re troubleshooting an issue with the PDNS service. will provide additional updates on this matter as soon as possible.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

22nd November 2024

Chicago Datacenter OUTAGE-CHI117KVM

We are aware that CHI117KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

San Jose Datacenter Outage - SJ119KVM

We are aware that SJ119KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

New York Datacenter OUTAGE - NYRYZEN102

We are aware that NYRYZEN102 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Los Angeles DC-02 OUTAGE - LAXSSD105nerd1DC02

We are aware that LAXSSD105nerd1DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

21st November 2024

Chicago Datacenter OUTAGE - CHI173KVM

We are aware that CHI173KVM is currently experiencing issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: We are still actively investigating the hardware issue with this host node, and we appreciate your extended patience during this time. Please allow us some additional time to work with the remote hands team in Chicago to properly troubleshoot this server. We will update this incident again with another update, once additional information is available.

UPDATE: We are still working on this and going through various different troubleshooting steps. We'll update shortly.

UPDATE: We are still working with the remote hands team on attempting to repair the hardware issues with this node using our existing parts. In the meantime, in case we are unable to resolve the issue tonight using our current resources, we’ve also overnight’d a motherboard and raid controller replacement kit to Chicago - this package has been picked up by UPS and is going to arrive tomorrow morning.

UPDATE: A resolution strategy has been identified and is being put into motion. We have sent an email to customers hosted on CHI173KVM with additional information.

Los Angeles DC-02 OUTAGE -LAX009nerd4dc02WIN,LAX010nerd4dc02WIN,LAX011nerd4dc02WIN,LAX012nerd4dc02WIN ,LAX013nerd4dc02WIN,LAX014nerd4dc02WIN,LAX015nerd4dc02WIN,LAX016nerd4dc02WIN,LAX017nerd4dc02WIN

We are aware that LAX009nerd4dc02WIN,LAX010nerd4dc02WIN,LAX011nerd4dc02WIN,LAX012nerd4dc02WIN ,LAX013nerd4dc02WIN,LAX014nerd4dc02WIN,LAX015nerd4dc02WIN,LAX016nerd4dc02WIN,LAX017nerd4dc02WIN are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: The network routing issue has been resolved, and all nodes are back online. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

20th November 2024

No incidents reported