Past Incidents

We are aware that SEA104KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that DC03LA198KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that DAL159KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that ASH106KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE 1:50 PM PST:

This is still being actively worked on. Our team is coordinating with the on-site remote hands staff in Ashburn, as this requires physical intervention to further diagnose and resolve.

We will continue to provide updates as progress is made. Thank you for your continued patience and understanding.

UPDATE 6:46 PM PST:

At this time, we are still awaiting action from the on-site remote hands team at Equinix to proceed with the requested physical checks and hardware intervention on this node. Our request is in their queue.

We will continue coordinating closely with them and will provide additional updates as soon as work resumes or new information becomes available.

Thank you for your continued patience and understanding.

UPDATE 10:00 PM PST:

We are still working with the remote hands team in Ashburn to resolve this issue. Thank you for your patience and we will share additional updates once available.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that LAXSSD3014nerd3DC02 is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that NYRN114KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that 7950XCHI303 is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that SJ122KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

Update: Hardware diagnostics and testing are currently underway on node SJ122KVM as part of our investigation. At this time, we estimate an additional couple of hours before we have further clarity or resolution.

We appreciate your patience and understanding while we work through this.

Update 6:55 PM PST:

At this time, we suspect the issue may be related to the motherboard, as the server is experiencing difficulties during the boot process, despite us replacing numerous components such as RAM and PSU. The storage devices and RAID controller appear to be unaffected, and there is no indication of data loss at this time.

We are actively working on building out a replacement server so the existing drives can be transplanted and service can be restored as quickly as possible. Additional updates will be provided as progress continues.

We appreciate your patience and understanding while we work through this.

Update 9:15 PM PST:

We are continuing to work on this issue in close coordination with the on-site facility (remote hands) team in San Jose. At this stage, additional physical intervention is required to complete the server replacement and drive transplant process.

As a result, resolution may take a bit longer than initially anticipated. Please rest assured that this remains an active priority, and we are working closely with the facility team to restore service as quickly and safely as possible for this node.

We appreciate your continued patience and understanding, and we will provide further updates as progress continues.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that 7950XCHI301 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that DAL102KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

UPDATE: We are seeing a recurrence of the previous issues with DAL102KVM. Our team is investigating this further.

UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

UPDATE: It appears that DAL102KVM is experiencing intermittent issues again. Our engineers are performing additional diagnostic tests to identify the root cause and to get to the bottom of this. We sincerely apologize for the continued issues with this, and we will work to implement a permanent resolution ASAP. Thank you for your extended patience while we work on this.

UPDATE: This is resolved at this time, and we are optimistically monitoring the server to ensure of its stability going forward. We sincerely appreciate your patience and understanding as we worked to resolve this issue. If you still encounter any issues as of now, please open a support ticket and we'd be happy to assist.

We are aware that NYRN155KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that DC03LA198KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that NYRN273KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.