Past Incidents

We are aware that LAXSSD2006nerd5DC02 is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that 7950XSJ300 is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that 7950XCHI303 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that DC03LA202KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that SEA134KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that NYRN188KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that DUB107KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: To ensure continued future stability with this host node, we will be submitting a remote hands request with the datacenter (Equinix Dublin) to have onsite technicians physically inspect the DUB107KVM server and from there, they will be able to perform any corrective measures accordingly. Based on the behavior observed, the recurring issues may be related to a physical hardware connection (such as a loose cable).

As this requires physical intervention, resolution will depend on datacenter remote hands availability. The current estimated timeframe is a few hours from now.

We will provide further updates as soon as the inspection has been completed.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that DC03LA221KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that DAL129KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that LAXSSD5010nerd3DC02, LAXSSD5011nerd3DC02, LAXSSD3009nerd3DC02 are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that ATL119KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that DE9000-R is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

Update: The issue was caused by faulty network cables that need to be replaced. The replacement process is taking longer than expected due to limited on-site availability on Sunday. Engineers are scheduled to replace the cables as soon as possible. We appreciate your patience and will provide further updates shortly.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.