Past Incidents

As previously communicated to affected customers via email, the following node will be undergoing a scheduled maintenance window shortly:

DAL144KVM

Our team will be closely monitoring throughout this process, and will work closely with the on-site datacenter team to minimize disruption.

We will update this status incident once the maintenance window is fully completed.

UPDATE: This is now completed. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that SEA147KVM, SEA148KVM, SEA150KVM, and SEA152KVM are currently experiencing connectivity issues.

We are currently looking into these nodes further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that DAL187KVM, DAL188KVM, DAL189KVM, DAL190KVM, and DAL191KVM are currently experiencing connectivity issues.

We are currently looking into these nodes further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that 7950XSJ301 is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that SEA103KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that SJ265KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE 12:04 PM PDT:

We are still actively working on the SJ265KVM host node outage. At this time, it appears that physical intervention (remote hands) at the datacenter will be required, which may extend the time needed to reach a full resolution. Based on initial findings, this looks to be a more complex underlying hardware issue that we are actively investigating in coordination with the remote hands team onsite.

Please rest assured that this has been escalated as a high priority, and our team is working diligently to restore full service as soon as possible. We are aiming to have further updates to share later today and will continue to keep you informed as progress is made.

We sincerely appreciate your patience and understanding.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that DC03LA182KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that DC03LA198KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that ASH118KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

As previously communicated to affected customers via email, the following nodes will be undergoing a scheduled maintenance window shortly:

CHI174KVM, CHI175KVM

Our team will be closely monitoring throughout this process, and will work closely with the on-site datacenter team to minimize disruption.

We will update this status incident once the maintenance window is fully completed.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that DC03LA183KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that DC03LA220KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that DAL175KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

UPDATE: We are seeing a recurrence of the previous issues with DAL175KVM. Our team is investigating this further.

UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

We are aware that DC03LA178KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.