Past Incidents

We will be beginning the first batch of our Los Angeles DC-02 to Los Angeles DC-03 physical migration project today.

If your service is included in this specific batch, you would have already received a direct email notification from us specifically mentioning "Thursday, May 21" in both the email subject and body, along with the exact service(s) impacted.

As part of this maintenance, affected services will be physically migrated from our Los Angeles DC-02 facility to our Los Angeles DC-03 facility. This process involves powering down the affected hardware, physically transporting it to the new facility, re-racking it, reconnecting network/power, and bringing services back online.

Please note that this maintenance only applies to customers who received a direct email notification for the Thursday, May 21 migration batch. If you did not receive an email mentioning this date and your specific affected service, your service is not part of this batch.

We appreciate your patience and understanding as we continue working through this relocation project. Our team will be actively monitoring the process and will provide additional updates on this status incident as the migration progresses.

UPDATE 10:27 AM PDT:

The unracking process at the existing facility is underway. Everything is progressing along as intended. We will continue to provide updates once available.

We are aware that NYRN315KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that NYRN219KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that NYRN218KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that 7950XCHI302 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that FIBER16-R Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that SJ126KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that DAL109KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that DC03LA178KVM, DC03LA183KVM, and DC03LA189KVM are currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that NYRN114KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are currently investigating the recurring issues affecting the DC03LA182KVM node. Our team is actively working with on-site datacenter engineers to diagnose and resolve the matter as quickly as possible.

At this time, we are also reviewing the possibility of a hardware-level fault, including a potential failed motherboard replacement if deemed necessary.

We sincerely apologize for the recent recurring outages and instability impacting this particular DC03LA182KVM node. We understand the frustration this may cause, and our team is prioritizing this matter with urgency.

Additional updates will be shared shortly as more information becomes available.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that NYRN101KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that DC03LA186KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that DC03LA182KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

We are aware that SEA122KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.