To help you better interpret the information presented here, please keep the following in mind:

Defining Hypervisors and Nodes

A hypervisor or node (these terms mean the same) is a single physical server that hosts multiple virtual private servers (VPS).
RackNerd operates hundreds, and in some cases, thousands of physical nodes/hypervisors within each datacenter location.
We maintain rigorous standards for our status page updates. Any service disruption, even if limited to a single node among thousands in a location, is promptly reported on our status page to ensure full transparency.
In our commitment to full transparency, we diligently report all known issues or maintenance activities on this status page, even if it is a scheduled maintenance or a non-customer impacting event. This ensures you have comprehensive, up-to-date information about our infrastructure status at all times.

Interpreting Status Meanings

"Operational": This means all nodes are fully operational. There are no service disruptions on any of the physical servers in the respective location.
"Partial Outage": This typically indicates an issue with one or a small number of hypervisors in a location, not the entire datacenter. 99% of the time, this affects only a single hypervisor/node out of our entire infrastructure in that location. In such a case, most customers in that location are unaffected.
"Major Outage": This rare status indicates an issue affecting the entire location.

For VPS Customers

To find out which node your VPS is on, please watch our YouTube video tutorial by clicking HERE
Compare your node name with any reported issues in the detailed status updates below.

Important Notes

Individual hypervisor issues are not indicative of a location's overall performance. Most incidents remain isolated to specific node(s) without impacting the entire facility.
If you suspect there is an issue and the location is marked as operational, please read this guide.
For detailed information on current or past issues, please scroll down to the "Past Incidents" section to view the status updates for specific nodes.

18th April 2024

Chicago Datacenter Scheduled Maintenance - CHI115KVM

A scheduled maintenance window event is currently ongoing for one of our physical hypervisors in Chicago, CHI115KVM. Affected clients were sent an e-mail notification regarding this scheduled maintenance event earlier along with full details.

This maintenance is now in progress, and being actively worked on. We will update this status incident once fully resolved.

UPDATE: This is still being worked on. We appreciate your patience.

UPDATE: We are still experiencing symptoms with this host node post maintenance. At this time, we are preparing a device replacement. No data loss is anticipated, as we will be transplanting the existing drives on CHI115KVM over to the new physical host node.

This will take additional time for us to work on and we appreciate your patience.

UPDATE: We have completed the device swap, and we are currently in the monitoring phase to ensure the effectiveness of this solution. We will keep a close eye on this node over the next 24 hours to ensure stability. In the meantime, we will go ahead and mark this incident as resolved, as all VM's hosted on CHI115KVM should now be online and accessible.