To help you better interpret the information presented here, please keep the following in mind:

Defining Hypervisors and Nodes

A hypervisor or node (these terms mean the same) is a single physical server that hosts multiple virtual private servers (VPS).
RackNerd operates hundreds, and in some cases, thousands of physical nodes/hypervisors within each datacenter location.
We maintain rigorous standards for our status page updates. Any service disruption, even if limited to a single node among thousands in a location, is promptly reported on our status page to ensure full transparency.
In our commitment to full transparency, we diligently report all known issues or maintenance activities on this status page, even if it is a scheduled maintenance or a non-customer impacting event. This ensures you have comprehensive, up-to-date information about our infrastructure status at all times.

Interpreting Status Meanings

"Operational": This means all nodes are fully operational. There are no service disruptions on any of the physical servers in the respective location.
"Partial Outage": This typically indicates an issue with one or a small number of hypervisors in a location, not the entire datacenter. 99% of the time, this affects only a single hypervisor/node out of our entire infrastructure in that location. In such a case, most customers in that location are unaffected.
"Major Outage": This rare status indicates an issue affecting the entire location.

For VPS Customers

To find out which node your VPS is on, please watch our YouTube video tutorial by clicking HERE
Compare your node name with any reported issues in the detailed status updates below.

Important Notes

Individual hypervisor issues are not indicative of a location's overall performance. Most incidents remain isolated to specific node(s) without impacting the entire facility.
If you suspect there is an issue and the location is marked as operational, please read this guide.
For detailed information on current or past issues, please scroll down to the "Past Incidents" section to view the status updates for specific nodes.

23rd July 2024

San Jose Datacenter SJ142KVM - Permanent Resolution Path

Due to the continued hardware stability issues with SJ142KVM, we have determined that the best resolution path in this case would be to "drain" this hypervisor and retire it, by migrating all VMs over to a new and stable hypervisor. We are working on migrating all VMs hosted on this server over to another hypervisor (SJ232KVM) to help ensure stability. No IP changes will be needed and all data will be migrated intact seamlessly. Unfortunately, we are unable to provide an exact ETA for individual migrations but we expect all migrations from SJ142KVM -> SJ232KVM to be completed within the next 24-48 hours.

You can watch this video to learn what node name your VPS is hosted on: https://www.youtube.com/watch?v=YXZhXkjSSdg -- once it no longer shows "SJ142KVM" you will know the migration has been completed for your particular VPS instance.

UPDATE: All migrations have been completed to SJ232KVM, and SJ142KVM is now officially retired and put out of production. We are now closing this incident as resolved. If you are still experiencing any issues, or if you have any questions, please feel free to open a support ticket.