The below email has been sent to all affected customers via email.
DATE: Friday, August 23, 2024
START TIME: 10:30 AM Los Angeles Time (UTC-7)
END TIME: 1:00 PM Los Angeles Time (UTC-7)
Hello,
Specialized electricians will be performing power maintenance on electrical circuits within cabinets located in the nerd5 section of the Los Angeles DC-02 datacenter. While we have allocated a 2.5 hour maintenance window to allow extra room for any unexpected complications, we anticipate the work being completed quite faster than the stated end time.
SERVICE:
This maintenance is crucial to ensure future service continuity and stability. The work involves upgrading and reinforcing the power distribution units (PDUs) and electrical feeds to the nerd5 section cabinets. This proactive measure will enhance the resilience of our power infrastructure, reducing the risk of unexpected outages and improving overall system reliability.
IMPACT OF WORK:
During this time frame, physical host nodes (also referred to as "hypervisors") in the nerd5 section will be powered off and then powered back on as the circuit maintenance is completed.
IMPACTED NODE(S):
This maintenance will affect all nodes/hypervisors within the nerd5 section of RackNerd's Los Angeles DC-02 datacenter. You are receiving this email as our system has detected you have one or more VPS's located within the nerd5 section. To identify if your VPS is hosted on an affected node, please check if your node name contains "nerd5". For instructions on how to find the node name your VPS resides on, please refer to this video: https://www.youtube.com/watch?v=YXZhXkjSSdg
If you have any questions or concerns, please feel free to email [email protected] and we would be more than happy to assist you.
NOTE: This status incident is currently marked as resolved to serve as a advance notice (notification was also sent via email). We will create a new status incident again when the maintenance window is active on August 23, 2024.