6th August 2024

Los Angeles DC-02 Los Angeles DC-02 - Partial Network Outage (section: nerd5)

We are aware that there is a partial network outage in our Los Angeles DC-02 facility - specifically, the nodes located in the "nerd5" section of the datacenter (aka node names with the word "nerd5" contained within the node name). It appears to be a networking-related issue that is impacting certain inbound routes, and the issue appears to be isolated to nodes within this section only. Network engineers at the upstream have been engaged, and are investigating it.

We greatly appreciate your patience while we work to implement a permanent resolution for this. We will share additional updates within this status incident once we have additional information available to share.

UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.