15th September 2024

Los Angeles DC-02 Outage - LAXSSD2010nerd5DC02, LAXSSD2016nerd5DC02, LAXSSD2019nerd5DC02 ,LAXSSD2011nerd5DC02, LAXSSD2021nerd5DC02, LAXSSD2024nerd5DC02, LAXSSD2015nerd5DC02, LAXSSD2018nerd5DC02, LAXSSD2009nerd5DC02, LAXSSD2017nerd5DC02 andLAXSSD2022nerd5DC02

We are aware that LAXSSD2010nerd5DC02, LAXSSD2016nerd5DC02, LAXSSD2019nerd5DC02 ,LAXSSD2011nerd5DC02, LAXSSD2021nerd5DC02, LAXSSD2024nerd5DC02, LAXSSD2015nerd5DC02, LAXSSD2018nerd5DC02, LAXSSD2009nerd5DC02, LAXSSD2017nerd5DC02 andLAXSSD2022nerd5DC02 are currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: This appears to be a PDU related issue. We are working to replace the PDU within the rack. Once resolved, the nodes should come back online promptly.

UPDATE: The issue has been resolved with the exception of 6 nodes which are still offline:LAXSSD2010nerd5DC02, LAXSSD2016nerd5DC02, LAXSSD2015nerd5DC02, LAXSSD2018nerd5DC02, LAXSSD2009nerd5DC02, LAXSSD2017nerd5DC02

UPDATE: This is now fully resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.