We are aware that LAXSSD5010nerd3DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.
UPDATE: Our team is actively investigating the issue, which seems to be linked to a hardware-related problem on the hypervisor itself. Due to the nature of the issue, the diagnostic process may require a bit more time before we can implement a solution. We'll keep you informed with new developments as they occur in this status incident. Thank you for your understanding during this time.
UPDATE: Our technical team is now implementing a plan to resolve the issue. We will post a follow-up update on this status page once the situation has been fully addressed
UPDATE: We have identified and initiated a resolution strategy (affected clients have been notified via email with details). We are now closing this status incident, but our support team is available 24/7 for any further assistance. Please don't hesitate to contact us via support ticket if you have any questions.