17th July 2025

Atlanta Datacenter OUTAGE - ATL108KVM

We are aware that ATL108KVM is currently experiencing connectivity issues.

We are currently looking into this node further and will provide additional updates on this matter once we have more information.

UPDATE: We are still troubleshooting this device with the remote hands team in Atlanta, as it requires physical intervention to resolve.

UPDATE: Our team is continuing to work with remote hands in Atlanta to bring ATL108KVM back online. At this time, we want to set proper expectations -- it will likely take a bit longer before we see a full resolution. We're currently aiming to have this resolved by sometime tomorrow.

From what we can tell so far, this appears to be a hardware-related issue unrelated to storage. The storage devices are intact, and your data is safe, this is strictly a matter of coordinating the necessary physical repairs and component replacements.

We truly appreciate your patience and will continue to keep you updated as we make further progress.