We are aware of an unexpected outage impacting the below nodes in our Ashburn datacenter location:
ASH135KVM, ASH122KVM, ASH124KVM, ASH131KVM, ASH137KVM, ASH138KVM, ASH127KVM, ASH129KVM, ASH133KVM, 7950XASH106, ASH115KVM, ASH116KVM, ASH117KVM, 7950XASH100, 7950XASH101, 7950XASH104, ASH112KVM, ASH102KVM, ASH110KVM, ASH104KVM, ASH105KVM, ASH101KVM
We are currently looking into this matter further with the onsite team, and will provide additional updates on this matter once we have more information.
UPDATE 11:30 AM ET: There appears to be a facility level power issue in Ashburn affecting multiple tenants within the facility including some of our racks, and this is currently being addressed. We appreciate your patience and will update this status incident once additional information is available.
UPDATE 1:30 PM ET: We continue to coordinate with the on-site team regarding the facility-level power issue, which is impacting a section of the datacenter and multiple tenants, including some of our racks.
Restoring service remains our priority. We do not yet have a confirmed restoration ETA, and we will share further updates as information becomes available. A more detailed explanation will follow once the incident is resolved, and we will also be sharing the RFO as soon as we receive it from the facility.
We understand the disruption this is causing and sincerely appreciate your continued patience.
UPDATE 4:30 PM ET: Restoration efforts remain ongoing at the Ashburn facility, and we continue to coordinate with the on-site team for updates.
An on-site staff member at the building has provided a preliminary estimate of restoration by approximately 9:00 PM ET today. This estimate has not yet been confirmed by facility management and remains subject to change. We are sharing it in the interest of transparency while awaiting confirmation and further details.
Ashburn has historically been a stable location for our services, and an incident of this duration is highly unusual in our experience there. We recognize the significant disruption this is causing and sincerely apologize for the extended downtime.
We will continue sharing verified developments as they become available, including any changes to the preliminary estimate. Once the incident is resolved, we will also share the facility’s official RFO when received. Thank you for your continued patience.