We are aware that ATL115KVM is currently experiencing connectivity issues.
We are currently looking into this node further and will provide additional updates on this matter once we have more information.
UPDATE: ATL115KVM appears to have lost power and requires physical intervention at the datacenter. The issue appears isolated to this particular node in our Atlanta location (all other nodes in Atlanta remain online).
We have an urgent ticket open with the ATL remote hands team and have requested that staff begin work on this as soon as possible. Due to limited staffing tonight, we have been advised by Atlanta that the earliest a technician can attend to the node is approximately 9:00 AM Eastern on October 29.
We are continuing to push for earlier assistance. Once the technician begins hands-on troubleshooting, we will provide a further update with their findings and a clearer restoration estimate.
We sincerely apologize for the extended interruption and understand the inconvenience this is causing affected customers.
