We are creating this status incident to track the ongoing hardware issues we are investigating with CHI121KVM. Our senior engineers are already engaged and working with the remote hands team in Chicago to implement a resolution.
We will have further updates, and are aiming for a resolution before the end of today. We sincerely appreciate your patience.
UPDATE: The hardware issue affecting CHI121KVM has been resolved, and all VPS services on this node should now be back online. Our senior engineers worked with the remote hands team in Chicago to implement a fix, and the node is now running stably.
We will continue to monitor the node closely over the coming hours to make sure everything stays stable. If your VPS is still unreachable, please try restarting it from your VPS control panel first. If the issue persists, open a support ticket and our team will be happy to assist.
We sincerely apologize for the inconvenience and appreciate your patience.
